2010 Toyota Avalon Warranty, Maitenance, Services Guide
2010 Toyota Avalon Manual
2010 Toyota Avalon manual content summary:
- 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 1
AVALON 2 0 1 0 MAINTENANCE GUIDE WARRANTY & www.toyota.com OWNER INFORMATION CHANGE FORM If your name or address has changed Check one: Same owner, name and/or address has changed New owner, purchased vehicle used EVV Same owner, additional driver who should receive product/safety updates - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 2
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 3
are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you many miles of safe and pleasurable driving, and we look forward to serving you in the years ahead. Welcome to - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 4
at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 29 31 2 - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 5
Your Warranty 32 33 Maintenance Log Using the Maintenance Log Charts Maintenance Log Explanation of Maintenance Items Vehicle Identification 34 36 52 55 Find It Online For your convenience, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 6
of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs. Both offer plans to - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 7
engine will only start if the code in the key matches the code in the immobilizer. If the code does not match, the immobilizer disables the ignition and fuel key codes and service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer or certain bonded/ - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 8
fully functional replacement key (one that will both open the doors and start the engine), one of Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 9
must be kept overnight due to dealer or owner scheduling conflicts. The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2010 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 10
Toyota and your Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem To request that your case be reviewed through the program, complete the customer claim form in the Owner's Warranty Rights Notification booklet ( - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 11
brochure about the program is found in your glove box. For additional information, call the Toyota You may also be required to use the Dispute Settlement Program or CDSP page of the Owner's Warranty Rights changed without notice. For the most current information about the programs, call the Toyota - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 13
to all 2010 model year Avalon vehicles distributed by Toyota that are originally sold by an authorized dealer in the United States and normally operated or touring in the United States, U.S. territories or Canada. Warranty coverage is automatically transferred at no cost to subsequent vehicle owners - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 14
housing and all internal parts, engine control computer, water pump, fuel pump, seals and gaskets. Restraint Systems Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Toyota, subject to the exceptions indicated - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 15
New Vehicle Limited Warranty WHAT IS NOT COVERED Corrosion Perforation Warranty This warranty covers repair or replacement of any Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Toyota - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 16
Limited Warranty Maintenance Expense WARRANTY Normal maintenance services such as: • Engine tune-ups • Replacement of fluids and filters • Lubrication • Cleaning and polishing • Replacement of spark plugs and fuses • Replacement this vehicle. Toyota shall not not limited to inconvenience; the cost of - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 17
Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. Please note that you must use Please check the appropriate page of the Owner's Warranty Rights Notification booklet (located in - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 18
Control Warranty WHAT IS COVERED AND HOW LONG Emission Defect Warranty WARRANTY Toyota warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale test. • This failure results or will result in some penalty to you - such as a fine or denial of the right to use - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 19
. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. WARRANTY PARTS LIST Air/Fuel Metering System • Air/fuel ratio feedback control system - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 20
• Associated parts You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, any failure or noncompliance caused - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 21
control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non-Genuine Toyota Parts for maintenance and repairs. However, use - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 22
to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered and operated in California or any state that adopts - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 23
general use before 1968.) 3) We have performed all emission control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 24
control system may include parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 25
the part will be repaired or replaced by Toyota. This is your LONG-TERM Emission Control System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota recommends that you retain all - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 26
. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Engine control computer (engine control module) • Throttle - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 27
control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non-Genuine Toyota Parts for maintenance and repairs. However, use - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 28
authorized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance records control of Toyota or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 29
follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY Your Warranties in - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 30
.) Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone/Firestone 535 Marriott Drive Nashville - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 31
possible service for your vehicle when you take it to a Toyota dealership. GENERAL INFORMATION You are responsible for ensuring that your Toyota is operated and maintained according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 32
Operation and Maintenance REPLACEMENT PARTS Warranty coverage is not dependent upon the use of any particular brand of replacement parts. However, Toyota recommends using only Genuine Toyota Parts when you need to replace a part on your vehicle. Like all Toyota products, Genuine Toyota Parts are - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 33
. EMERGENCY REPAIRS If your vehicle is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 34
visual inspections. These procedures are explained in the "Vehicle Maintenance and Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. With proper maintenance and care, your vehicle will last longer and deliver - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 35
important to regularly replace the engine oil and oil filter. Failure to do so can cause oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services may be - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 36
will mark the dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles or Months? Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example: • If you drive 5,000 - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 37
perform the additional services. Additional Maintenance In addition to scheduled maintenance, your Toyota requires ongoing general maintenance such as fluid checks and visual inspections. These procedures are explained in the ЉVehicle Maintenance and CareЉ section of the Owner's Manual. Be sure to - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 38
on chassis and body Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 36 - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 39
the cabin air filter. Replacement may be needed if you notice reduced air flow from the air conditioner and heater or if the windows fog easily when you use the ЉFreshЉ mode. Consult your dealer if any of these conditions occur. Additional Maintenance Items for Special Operating Conditions2 Driving - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 40
on chassis and body Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 38 - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 41
Maintenance Log 30,000 miles or 36 months Replace cabin air filter Replace engine air filter Replace engine oil and oil filter1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs3 Drive shaft - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 42
on chassis and body Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 40 - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 43
the cabin air filter. Replacement may be needed if you notice reduced air flow from the air conditioner and heater or if the windows fog easily when you use the ЉFreshЉ mode. Consult your dealer if any of these conditions occur. Additional Maintenance Items for Special Operating Conditions2 Driving - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 44
on chassis and body Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 42 - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 45
Maintenance Log 60,000 miles or 72 months Replace cabin air filter Replace engine air filter Replace engine oil and oil filter1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs3 Drive belts4 - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 46
on chassis and body Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 44 - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 47
the cabin air filter. Replacement may be needed if you notice reduced air flow from the air conditioner and heater or if the windows fog easily when you use the ЉFreshЉ mode. Consult your dealer if any of these conditions occur. Additional Maintenance Items for Special Operating Conditions2 Driving - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 48
on chassis and body Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 46 - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 49
Maintenance Log 90,000 miles or 108 months Replace cabin air filter Replace engine air filter Replace engine oil and oil filter1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs3 Drive belts - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 50
on chassis and body Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 48 - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 51
the cabin air filter. Replacement may be needed if you notice reduced air flow from the air conditioner and heater or if the windows fog easily when you use the ЉFreshЉ mode. Consult your dealer if any of these conditions occur. Additional Maintenance Items for Special Operating Conditions2 Driving - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 52
on chassis and body Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 50 - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 53
and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display after engine oil replacement. Perform these service items only if you drive primarily - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 54
qualified technician immediately. Cabin Air Filter Clean or replace at specified intervals. Driving in heavy traffic, on dirt roads or in urban, desert or dusty areas may shorten filter's life. More frequent replacement may be necessary. Ball Joints and Dust Covers MAINTENANCE Check the suspension - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 55
type of ethylene-glycol coolant is used, replacement intervals may be different. Engine Oil and Filter Replace the oil filter and drain and refill the engine oil at specified intervals. For recommended oil grade and viscosity, refer to the Owner's Manual. Engine Coolant Drain the cooling system - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 56
Explanation of Maintenance Items Fuel Tank Cap Gasket Visually inspect for cracks, deterioration and damage and replace if necessary. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 57
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE Maintenance Log 55 - 2010 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 58
Notes MAINTENANCE 56 Maintenance Log