2010 Toyota Matrix Warranty, Maitenance, Services Guide
2010 Toyota Matrix Manual
2010 Toyota Matrix manual content summary:
- 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 1
no longer attached, please call the Toyota Customer Experience Center at (800) 331-4331. City Company name Check one: Same owner, name and/or address has changed New owner, purchased vehicle used Effective date of this information Same owner, additional driver who should receive product/safety - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 2
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 3
page identifies the section you are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you many miles of safe and pleasurable driving, and we look forward to serving you in - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 4
Contents WARRANTY INFORMATION Introduction Satisfaction Down the Road The Immobilizer Key Transportation Assistance If You Need Assistance Warranty Coverages at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 5
Log Explanation Of Maintenance Items Vehicle Identification 34 36 52 55 Find It Online For your convenience, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com. From the site's home page, go to the "Scheduled Maintenance" link. Then select your - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 6
card at the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs. Both - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 7
the immobilizer. If the code does not match, the immobilizer disables the ignition and fuel systems. While an exact physical copy of the key will open the door and key codes and service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer or certain bonded/ - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 8
if all registered master keys have been lost. If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly. It is advisable to keep a spare master key - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 9
consult your Toyota dealer. WARRANTY • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive. Introduction - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 10
, call the Toyota Customer Experience Center at (800) 331-4331. If you are hearing- or speech-impaired, call (800) 443-4999 (TDD). Please have the following information ready when you call: • Your Toyota's vehicle identification number (located on the driver's side corner of the dashboard, under the - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 11
for the requirements applicable to your state. This information about the Dispute Settlement Programs is correct as of the date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer Experience Center at (800 - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverages at a Glance WARRANTY 10 Introduction - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 13
be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Which Vehicles Are Covered These warranties apply to all 2010 model year Matrix vehicles distributed by Toyota that are originally sold - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 14
parts, torque converter, clutch cover, transmission mounts, transfer case and all internal parts, engine control computer, seals and gaskets. Front-Wheel-Drive System Final drive housing and all internal parts, axle shafts, drive shafts, constant velocity joints, front hub and bearings, seals and - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 15
Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Toyota a warranted part, towing service to the nearest authorized Toyota dealership is covered. Tires Tires are covered by a separate warranty - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 16
Engine tune-ups • Replacement of fluids and filters • Lubrication • Cleaning and polishing • Replacement of spark plugs and fuses • Replacement of worn wiper blades, brake the cost of repairs exceeded the cash value of the vehicle. This exclusion does not apply to the emission control warranties. - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 17
Program (or, in California, the CDSP) before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the "Lemon Laws" of your state. Please check the appropriate page of - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 18
Emission Control Warranty WHAT IS COVERED AND HOW LONG Emission Defect Warranty Toyota warrants that your vehicle: Emission Performance Warranty Some states and localities have established vehicle inspection and maintenance (I/M) programs to encourage proper vehicle maintenance. If an EPA-approved - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 19
- Airflow sensor - Engine control module (8/80) - Throttle body - Other components WARRANTY Air Induction System • Intake manifold and intake air surge tank Catalyst System • Catalytic converter and protector (8/80) • Constricted fuel filler neck • Exhaust manifold • Exhaust pipe (manifold to - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 20
Federal Emission Control Warranty MAINTENANCE Exhaust Gas Recirculation (EGR) System WARRANTY • EGR gas temperature sensor • EGR valve • Associated parts You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 21
within 30 days (unless a shorter period is required by law). If your claim is denied, Toyota will notify you in writing of the reason within control of Toyota or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 22
information from or report complaints to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control covered by the California Emission Control - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 23
1968.) 3) We have performed all emission control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current predelivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 24
to which this warranty applies. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty (see page 16) The California Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2010 vehicle. In California, new motor - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 25
is your LONG-TERM Emission Control System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota recommends that you retain all receipts covering maintenance on your vehicle, but - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 26
. Air/Fuel Metering System • Engine control computer (engine control module) • Throttle body Air Induction System • Intake manifold and intake air surge tank Catalyst System • Catalytic converter (warm-up three-way catalyst) • Exhaust center pipe on models equipped with 2AZ-FE • Exhaust front - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 27
improper maintenance or repairs is not covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 28
days (unless a shorter period is required by law). If your claim is denied, Toyota will notify you in writing of the control of Toyota or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 29
coverage, please follow the steps described under "If You Need Assistance" on page 8. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY Your - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 30
.) Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone/Firestone 535 Marriott Drive Nashville - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 31
can be confident you're getting the best possible service for your vehicle when you take it to a Toyota dealership. GENERAL INFORMATION You are responsible for ensuring that your Toyota is operated and maintained according to the instructions in the Owner's Manual and this booklet. You should keep - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 32
needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or the remainder of any applicable New Vehicle Limited - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 33
. EMERGENCY REPAIRS If your vehicle is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 34
, safety and reliability from your Toyota. It can also increase your vehicle's resale value. The following pages are designed to help you make sure your vehicle receives proper and timely maintenance. Along with other important information related to vehicle service, you'll find factory-recommended - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 35
to regularly replace the engine oil and oil filter. Failure to do so can cause oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services may be performed - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 36
the dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles Or Months? MAINTENANCE Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example: • If you drive - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 37
of the special operating conditions indicated. If you drive only occasionally under these conditions, it is not necessary to perform the additional services. Additional Maintenance In addition to scheduled maintenance, your Toyota requires ongoing general maintenance such as fluid checks and visual - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 38
oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 39
engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body DEALER SERVICE VERIFICATION: MAINTENANCE DATE: MILEAGE: 1 Reset the oil replacement reminder light - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 40
oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 41
cabin air filter Replace engine air filter Replace engine oil and filter 1 Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 4 __ Drive shaft boots __ Engine coolant 5 __ Exhaust pipes and mountings __ Front - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 42
oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 43
engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body DEALER SERVICE VERIFICATION: MAINTENANCE DATE: MILEAGE: 1 Reset the oil replacement reminder light - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 44
oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 45
and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 4 __ Drive belts 5 __ Drive shaft boots __ Engine coolant 6 __ Engine valve clearance 7 __ Exhaust pipes and mountings __ Front differential oil __ Fuel lines and connections, fuel tank band and fuel tank vapor vent - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 46
oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 47
engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body DEALER SERVICE VERIFICATION: MAINTENANCE DATE: MILEAGE: 1 Reset the oil replacement reminder light - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 48
oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 49
and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 4 __ Drive belts __ Drive shaft boots __ Engine coolant 5 __ Exhaust pipes and mountings __ Front differential oil __ Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses __ Fuel tank cap - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 50
oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 51
engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body DEALER SERVICE VERIFICATION: MAINTENANCE DATE: MILEAGE: 1 Reset the oil replacement reminder light - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 52
oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 53
and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 5 __ Drive belts __ Drive shaft boots __ Engine coolant 6 __ Engine valve clearance 7 __ Exhaust pipes and mountings __ Front differential oil __ Fuel lines and connections, fuel tank band and fuel tank vapor vent - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 54
operations. Automatic Transmission Fluid or Manual Transmission Oil Inspect or replace at specified intervals. When performing inspections, check each component for signs of leakage. If you discover any leakage, have it repaired by a qualified technician immediately. Cabin Air Filter Replace at - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 55
pipes, muffler and hangers for cracks, deterioration and damage. Start the engine and listen carefully for any exhaust gas leakage. Tighten connections or replace parts as necessary. Front or Rear Differential Oil Inspect or replace at specified intervals. When performing inspections, check each - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 56
according to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. Radiator and Condenser Inspect for debris, corrosion and signs of damage. Have any problem repaired immediately by a qualified technician. Transfer Case Oil Inspect or - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 57
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE 55 Maintenance Log - 2010 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 58
Notes MAINTENANCE 56 Maintenance Log