2010 Toyota RAV4 Warranty, Maitenance, Services Guide
2010 Toyota RAV4 Manual
2010 Toyota RAV4 manual content summary:
- 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 1
0 MAINTENANCE GUIDE WARRANTY & www.toyota.com OWNER INFORMATION CHANGE FORM If your name or address has changed Check one: Same owner, name and/or address has changed New owner, purchased vehicle used EVV Same owner, additional driver who should receive product/safety updates Effective date of - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 2
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 3
to-follow sections: one for warranty and one for maintenance. The tab on the side of each page identifies the section you are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 4
General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 29 31 2 - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 5
For your convenience, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com. From the site's home page, go to the "Scheduled Maintenance" link. Then select your vehicle's model name, model year and current time or mileage. You'll be able to instantly - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 6
the card at the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 7
into the ignition switch it transmits an electronic code to an immobilizer computer. The engine will only start if the code in the key matches the code in the codes and service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer or certain bonded - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 8
(one that will both open the doors and start the engine), one of the master keys is required. To make a dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 9
your Toyota dealer. WARRANTY • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive. Introduction 7 - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 10
to your satisfaction, call the Toyota Customer Experience Center at (800) 331-4331. Please have the following information ready when you call: • Your Toyota's vehicle identification number (located on the driver's side corner of the dashboard, under the window) • Current mileage on your vehicle - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 11
of your state. Please check the appropriate page of the Owner's Warranty Rights Notification booklet for the requirements applicable to your state. This information about the Dispute Settlement Programs is correct as of the date of printing. However, the programs may be changed without notice. For - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 13
Covered These warranties apply to all 2010 model year RAV4 vehicles distributed by Toyota that are originally sold by an authorized dealer in the United States and normally operated or touring in the United States, U.S. territories or Canada. Warranty coverage is automatically transferred at no cost - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 14
Front-Wheel-Drive System Final drive housing and all internal parts, axle shafts, drive shafts, constant velocity joints, front hub and bearings, seals and gaskets. Rear-Wheel-Drive System Axle housing and all internal parts, propeller shafts, U-joints, axle shafts, drive shafts, bearings, supports - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 15
Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Toyota Parts of a warranted part, towing service to the nearest authorized Toyota dealership is covered. Tires Tires are covered by a separate - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 16
services such as: • Engine tune-ups • Replacement of fluids and filters • Lubrication • Cleaning and polishing • Replacement of spark plugs and fuses • Replacement of worn wiper blades, brake payment for a claim in lieu of repairs because the cost of repairs exceeded the cash value of the vehicle. - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 17
may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the "Lemon Laws" of your state. Please check the appropriate page of the Owner's Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to your state. WARRANTY - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 18
COVERED in-service date, whichever occurs first. However, under the terms of the Basic emissions standards as determined by an EPA-approved emissions test. • This failure results or will result in 's in-service date, whichever occurs first. Additionally, components marked "8/80" in the parts list on - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 19
WARRANTY PARTS LIST Air/Fuel Metering System • Air/fuel ratio feedback control system • Cold-start enrichment system • Deceleration control system • Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other components WARRANTY Air Induction - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 20
covered by this warranty. When maintenance and repairs are paid for by you, these services may be performed by you or by any automotive service Parts Used in Above Systems • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 21
vehicle to an authorized Toyota dealership and present a copy of the emissions test report. Also, take your maintenance records in case they are needed. If how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPLACEMENT PARTS To ensure optimum - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 22
from or report complaints to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered and operated in - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 23
. The Emission Performance Warranty period commenced on the date the vehicle was first placed into service, which was: WARRANTY Month Day Year Note: The dealership makes no representation or warranty that the emission control system or any part thereof is without defect or that the system will - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 24
system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis, parts and labor. WARRANTY 22 Your - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 25
check test, all necessary repairs and adjustments will be made by Toyota to ensure that your vehicle passes the test. This is your Emission Control System PERFORMANCE WARRANTY. • If an emissions-related part Manual and this booklet. Toyota recommends that you retain all receipts covering maintenance - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 26
equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Engine control computer (engine control module) • Fuel pump • Throttle body Air Induction System • Intake manifold and intake air surge - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 27
required maintenance indicated in the Owner's Manual and this booklet. Toyota will covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 28
an authorized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance records in case they are needed. For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota dealership - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 29
coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 30
.) Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone/Firestone 535 Marriott Drive Nashville, TN - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 31
operated and maintained according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 32
of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 33
a warranted part. EMERGENCY REPAIRS If your vehicle is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make outside the United States, U.S. territories and Canada and need warranty service, contact a local Toyota dealership. Please note, however, that your - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 34
important information related to vehicle service, you'll find factory- fluid checks and visual inspections. These procedures are explained in the "Vehicle Maintenance and Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 35
to regularly replace the engine oil and oil filter. Failure to do so can cause oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services may be performed - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 36
that they will use Genuine Toyota parts and have Toyota-trained technicians. • If you are a low-mileage driver, mark your calendar to remind yourself space for your Toyota dealership to certify that you obtained Genuine Toyota Service for your vehicle. The dealership will mark the dealer service - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 37
requires ongoing general maintenance such as fluid checks and visual inspections. These procedures are explained in the ЉVehicle Maintenance and CareЉ section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. MAINTENANCE - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 38
engine air filter Inspect steering linkage and boots Re-torque drive shaft bolt (4WD) Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 39
air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 40
engine air filter Inspect steering linkage and boots Re-torque drive shaft bolt (4WD) Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 41
and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display after engine oil replacement. Perform these service items only if you drive primarily - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 42
engine air filter Inspect steering linkage and boots Re-torque drive shaft bolt (4WD) Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 43
air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 44
engine air filter Inspect steering linkage and boots Re-torque drive shaft bolt (4WD) Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 45
automatic transmission fluid Replace front differential oil Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 Reset the oil replacement reminder light ("MAINT REQD - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 46
engine air filter Inspect steering linkage and boots Re-torque drive shaft bolt (4WD) Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 47
air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 48
engine air filter Inspect steering linkage and boots Re-torque drive shaft bolt (4WD) Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 49
and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display after engine oil replacement. Perform these service items only if you drive primarily - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 50
engine air filter Inspect steering linkage and boots Re-torque drive shaft bolt (4WD) Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 51
air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 52
engine air filter Inspect steering linkage and boots Re-torque drive shaft bolt (4WD) Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 53
automatic transmission fluid Replace front differential oil Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 Reset the oil replacement reminder light ("MAINT REQD - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 54
operations. Automatic Transmission Fluid Inspect or replace at specified intervals. When performing inspections, check each component for signs of leakage. If you discover any leakage, have it repaired by a qualified technician immediately. Cabin Air Filter Replace at specified intervals. Driving - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 55
of Maintenance Items Drive Shaft Boots Check the drive shaft boots and clamps for cracks, deterioration and damage. Replace any deteriorated or damaged parts and, if necessary, repack the grease. A qualified technician should perform these operations. Engine Air Filter Inspect or replace - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 56
if necessary. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. Nuts and Bolts on Chassis and Body Re-tighten the seat-mounting bolts and front/rear suspension member retaining - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 57
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE Maintenance Log 55 - 2010 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 58
Notes MAINTENANCE 56 Maintenance Log