2011 Toyota FJ Cruiser Warranty, Maitenance, Services Guide
2011 Toyota FJ Cruiser Manual
2011 Toyota FJ Cruiser manual content summary:
- 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 1
FJ CRUISER 2 0 1 1 MAINTENANCE GUIDE WARRANTY & www.toyota.com OWNER INFORMATION CHANGE FORM If your name or address has changed Check one: Same owner, name and/or address has changed New owner, purchased vehicle used Effective date of this information Vehicle Identification Number (required to - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 2
page identifies the section you are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you many miles of safe and pleasurable driving, and we look forward to serving you - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 3
Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 29 31 2 - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 4
Items Vehicle Identification 35 37 38 54 58 Find It Online For your convenience, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com. From the site's home page, go to the "Scheduled Maintenance" link. Then select your vehicle's model name, model - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 5
card at the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs. Both - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 6
't start the vehicle unless the key has the same code as the immobilizer. SECURITY For security purposes, access to key codes and service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer or certain bonded/registered independent locksmiths can generate - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 7
lost. If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly. It is advisable to keep a spare master key and the aluminum key-code tag in a safe - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 8
of the New Vehicle Limited Warranty. The policy applies to all 2011 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States and Alaska. For further details, please consult your Toyota dealer. WARRANTY • The warranty repairs will take longer than one day - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 9
oth Toyota and your Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem Toyota and the names of your selling and servicing dealerships. Step 1 Discuss the situation with a dealership manager, such as the service - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 10
Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at , the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer Experience Center at (800 - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 11
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 12
be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Which Vehicles Are Covered These warranties apply to all 2011 model year FJ Cruiser vehicles distributed by Toyota that are originally - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 13
housing and all internal parts, engine control computer, water pump, fuel pump, seals and gaskets. Restraint Systems Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Toyota, subject to the exceptions - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 14
Corrosion Prevention and Appearance Care" in the Owner's Manual. This warranty does not cover damage or failures resulting directly or indirectly from any of a warranted part, towing service to the nearest authorized Toyota dealership is covered. Tires Tires are covered by a separate warranty - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 15
maintenance services such as: • Engine tune-ups • Replacement of fluids and filters • by payment for a claim in lieu of repairs because the cost of repairs exceeded the cash value of the vehicle. This under this warranty or any implied warranty. Toyota does not authorize any person to create - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 16
New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 17
COVERED AND HOW LONG Emission Defect Warranty WARRANTY Toyota warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale miles from the vehicle's in-service date, whichever occurs first. Additionally, components marked "8/80" in the parts list on pages 17-18 have - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 18
- Airflow sensor - Engine control module (8/80) - Throttle body - Other components WARRANTY Air Induction System • Intake manifold and intake air surge tank Catalyst System • Catalytic converter and protector (8/80) • Constricted fuel filler neck • Exhaust manifold • Exhaust pipe (manifold to - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 19
claim solely because you used a service provider other than a Toyota dealership for maintenance and repairs. However, any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty. Ignition System • Distributor and internal parts • Ignition coil and ignitor - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 20
Defect Warranty, see page 31, "Obtaining Warranty Service." REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 21
(6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered and operated in California or any state that adopts California emission warranty provisions are also covered by the California - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 22
preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000 miles (whichever comes first) of delivery - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 23
as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis, parts and labor - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 24
You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota recommends that you retain all receipts covering maintenance on your vehicle, but Toyota cannot deny warranty coverage solely for the lack of receipts or your failure to - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 25
with aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Engine - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 26
improper maintenance or repairs is not covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 27
, or when a delay is caused by factors beyond the control of Toyota or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota dealership is unable to complete repairs on your vehicle within 30 - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 28
coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 29
OBTAINING WARRANTY SERVICE WARRANTY The tires that come as original equipment on your vehicle are warranted by their manufacturer and not Toyota. A separate warranty statement for the tires is in your glove box. To obtain service for a tire defect, take the tire to an authorized dealer of the - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 30
you're getting the best possible service for your vehicle when you take it to a Toyota dealership. GENERAL INFORMATION You are responsible for ensuring that your Toyota is operated and maintained according to the instructions in the Owner's Manual and this booklet. You should keep detailed - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 31
of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 32
unsafe to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement, present - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 33
Notes WARRANTY 32 Your Responsibilities - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 34
service, trouble-free operation of your vehicle. With proper maintenance and care, your vehicle will last longer and deliver more dependable, economical performance. Follow this booklet's recommendations and you'll enjoy maximum reliability and peace of mind from your Toyota for many years to come - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 35
should change your vehicle's oil and filter). Failure to do so can cause oil starvation and or oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 36
The dealership will mark the dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles or Months? Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example: • If - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 37
driving is done under the special operating conditions indicated. If you only occasionally drive under these circumstances, it is not necessary to perform the additional services. SuperChrome and Alloy Wheel Care If you purchased genuine Toyota accessory Aluminum Alloy Wheels, follow these cleaning - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 38
, mud or water, perform these inspections every day: • Check ball joints and dust covers • Check brake lines and hoses • Check brake pads/disc • Check differential oil • Check drive shaft boots • Check engine air filter • Check nuts and bolts on chassis and body • Check steering linkage and boots - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 39
driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 40
or if the windows fog easily when you use the ЉFreshЉ mode. Consult your dealer if any of these conditions occur. Additional Maintenance Items for Special Operating Conditions Driving on dirt roads or dusty roads: Inspect engine air filter Replace engine oil and oil filter 1 Tighten nuts and bolts - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 41
NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots (4WD) Inspect engine air filter Inspect steering linkage and boots - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 42
of driver's floor mat Inspect and adjust all fluid levels Lubricate propeller shaft Re-torque propeller shaft bolt Replace cabin air filter Replace clutch fluid (4WD) 4 Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: __ Ball joints and dust covers __ - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 43
NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots (4WD) Inspect engine air filter Inspect steering linkage and boots - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 44
or if the windows fog easily when you use the ЉFreshЉ mode. Consult your dealer if any of these conditions occur. Additional Maintenance Items for Special Operating Conditions Driving on dirt roads or dusty roads: Inspect engine air filter Replace engine oil and oil filter 1 Tighten nuts and bolts - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 45
NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots (4WD) Inspect engine air filter Inspect steering linkage and boots - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 46
of driver's floor mat Inspect and adjust all fluid levels Lubricate propeller shaft Re-torque propeller shaft bolt Replace cabin air filter Replace clutch fluid (4WD) 4 Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: __ Ball joints and dust covers __ - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 47
NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots (4WD) Inspect engine air filter Inspect steering linkage and boots - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 48
of driver's floor mat Inspect and adjust all fluid levels Lubricate propeller shaft Re-torque propeller shaft bolt Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Inspect the - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 49
NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots (4WD) Inspect engine air filter Inspect steering linkage and boots - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 50
of driver's floor mat Inspect and adjust all fluid levels Lubricate propeller shaft Re-torque propeller shaft bolt Replace cabin air filter Replace clutch fluid (4WD) 4 Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: __ Ball joints and dust covers __ - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 51
NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots (4WD) Inspect engine air filter Inspect steering linkage and boots - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 52
of driver's floor mat Inspect and adjust all fluid levels Lubricate propeller shaft Re-torque propeller shaft bolt Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Inspect the - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 53
NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots (4WD) Inspect engine air filter Inspect steering linkage and boots - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 54
or 144 months Check installation of driver's floor mat Inspect and adjust all fluid levels Lubricate propeller shaft Re-torque propeller shaft bolt Replace cabin air filter Replace clutch fluid (4WD) 4 Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 5 Rotate tires - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 55
by a qualified technician immediately. Cabin Air Filter Replace at specified intervals. Driving in heavy traffic, on dirt roads or in urban, desert or dusty areas may shorten filter's life. More frequent replacement may be necessary. Ball Joints and Dust Covers MAINTENANCE Check the suspension and - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 56
of your vehicle. • Always properly secure the driver's floor mat using the retaining hooks. • Never install another floor mat on top of the existing driver's floor mat. • Never install the driver's floor mat upside down. Engine Air Filter Inspect or replace at specified intervals. When performing - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 57
Oil Filter Replace the oil filter and drain and refill the engine oil at specified intervals. For recommended oil grade and viscosity, refer to the Owner's Manual. NOTE: Your vehicle is certified with Genuine Toyota 0W20 motor oil. For VEHICLES CERTIFIED FOR 0W20 motor oil, the oil change interval - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 58
the steering wheel. Inspect the linkage for bending and damage and the dust boots for deterioration, cracks and damage. Replace any damaged parts. A qualified technician should perform these operations. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 59
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE 58 Maintenance Log - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 60
Notes MAINTENANCE Maintenance Log 59 - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 61
Notes MAINTENANCE 60 Maintenance Log - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 62
Notes MAINTENANCE Maintenance Log 61 - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 63
Notes MAINTENANCE 62 Maintenance Log - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 64
Notes MAINTENANCE Maintenance Log 63 - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 65
Notes MAINTENANCE 64 Maintenance Log - 2011 Toyota FJ Cruiser | Warranty, Maitenance, Services Guide - Page 66
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809