2011 Toyota Prius Warranty, Maitenance, Services Guide
2011 Toyota Prius Manual
2011 Toyota Prius manual content summary:
- 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 1
PRIUS 2 0 1 1 MAINTENANCE GUIDE WARRANTY & www.toyota.com OWNER INFORMATION CHANGE FORM If your name or address has changed Check one: Same owner, name and/or address has changed New owner, purchased vehicle used EVV Same owner, additional driver who should receive product/safety updates - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 2
are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you many miles of safe and pleasurable driving, and we look forward to serving you in the years ahead. Welcome to - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 3
at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 12 13 17 23 29 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 30 32 2 - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 4
Maintenance Maintaining Your Warranty 34 35 Maintenance Log Using the Maintenance Log Charts Maintenance Log Explanation of Maintenance Items Vehicle Identification 36 38 54 58 Find It Online For your convenience, scheduled maintenance information for your vehicle is also available at www - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 5
the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs. Both offer - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 6
THEFT TECHNOLOGY This Toyota vehicle may be equipped with an electronic "immobilizer" anti-theft system. service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer or certain bonded/registered independent locksmiths can generate replacement keys. WARRANTY - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 7
if all registered master keys have been lost. If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly. It is advisable to keep a spare master key - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 8
consult your Toyota dealer. WARRANTY • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive. Introduction - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 9
If You Need Assistance WARRANTY B oth Toyota and your Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern - either during or after the warranty period - please take the following steps to ensure the - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 10
(CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at (800) be changed without notice. For the most current information about the programs, call the Toyota Customer Experience Center at (800) 331-4331. WARRANTY 9 - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 11
Warranty Coverages at a Glance WARRANTY 10 Introduction - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverages at a Glance WARRANTY Introduction 11 - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 13
be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Which Vehicles Are Covered These warranties apply to all 2011 model year Prius vehicles distributed by Toyota that are originally sold - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 14
and all internal parts, transaxle mounts, seals and gaskets. Front-Wheel-Drive System Final drive housing and all internal parts, axle shafts, drive shafts, constant velocity joints, front hub and bearings, seals and gaskets. WARRANTY Hybrid System Warranty This warranty covers repairs needed to - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 15
Tires are covered by a separate warranty provided by the tire manufacturer. See page 29. Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered. Normal Wear and Tear Noise, vibration, cosmetic conditions and - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 16
New Vehicle Limited Warranty Maintenance Expense Normal maintenance services such as: • Engine tune-ups • Replacement of fluids and filters • Lubrication • Cleaning and polishing • Replacement of spark plugs and fuses • Replacement of worn wiper blades, brake pads/linings and clutch linings - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 17
Act. You may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the "Lemon Laws" of your state. Please check the appropriate page of the Owner's Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to your state - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 18
Federal Emission Control Warranty WHAT IS COVERED AND HOW LONG Emission Defect Warranty Toyota warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale with applicable federal emissions standards. • Is free from defects in materials and workmanship that may cause - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 19
with aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air Induction System • Intake - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 20
• Hybrid battery* • Hybrid control module (power management control module) (8/80)* • Inverter with converter* • Motor • System main relay and battery current sensor Positive Crankcase Ventilation (PCV) System WARRANTY • Oil filler cap • PCV valve or orifice Other Parts Used in Above Systems - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 21
or repairs is not covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 22
(6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered and operated in California or any state that adopts California emission warranty provisions are also covered by the California - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 23
service as a company car or demonstrator prior to delivery. The Emission Performance Warranty period commenced on the date the vehicle was first placed into service, which was: Month Day Year Note: The dealership makes no representation or warranty that the emission control system or any part - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 24
states to which this warranty applies. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty (see page 17). The California Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2011 vehicle. In California, new - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 25
emissions-related part is defective, the part will be repaired or replaced by Toyota. This is your Emission Control System DEFECT WARRANTY. Pennsylvania vehicles equipped with a Califironia Certified Emission Control System. Warranty coverage for the hybrid battery is 10 years or 150,000 miles, - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 26
Toyota Customer Experience Center at (800) 331-4331 or the California Air Resources Board, Mobile Source Control Division, at 9528 Telstar Avenue, P.O. Box 8001, El Monte, CA 91734-8001. WARRANTY Air/Fuel Metering System • Engine control computer (engine control module) • Fuel pump • Throttle body - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 27
a service provider other than a Toyota dealership for maintenance and repairs. However, any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty. WARRANTY • The use of replacement parts not certified in accordance with aftermarket parts certification - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 28
see page 32, "Obtaining Warranty Service." REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 29
questions or concerns about your vehicle's California emission warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 30
of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 31
be confident you're getting the best possible service for your vehicle when you take it to a Toyota dealership. GENERAL INFORMATION WARRANTY You are responsible for ensuring that your Toyota is operated and maintained according to the instructions in the Owner's Manual and this booklet. You should - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 32
inventory of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 33
or unsafe to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 34
Notes WARRANTY Your Responsibilities 33 - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 35
and reliability from your Toyota. It can also information related to vehicle service, you'll find checks and visual inspections. These procedures are explained in the "Vehicle Maintenance and Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 36
should change your vehicle's oil and filter). Failure to do so can cause oil starvation and or oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 37
ensure that your vehicle receives first-quality service and parts, Toyota recommends having maintenance performed by an authorized Toyota dealership. Toyota dealership technicians are experts on Toyota vehicles, and they use Genuine Toyota Parts designed to your vehicle's exact specifications. When - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 38
done under the special operating conditions indicated. If you only occasionally drive under these circumstances, it is not necessary to perform the additional services. SuperChrome and Alloy Wheel Care If you purchased genuine Toyota accessory Aluminum Alloy Wheels, follow these cleaning guidelines - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 39
Operating Conditions 2 Driving on dirt roads or dusty roads: 10,000 miles or 12 months Check installation of driver's floor mat Clean cabin air filter (solar power ventilation system only) Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 40
or 18 months Check installation of driver's floor mat Clean cabin air filter (except solar power ventilation system) Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 41
cabin air filter (solar power ventilation system only) Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 25,000 miles or 30 months Check - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 42
cabin air filter (except solar power ventilation system) Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: __ __ __ __ Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs 3 __ Drive - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 43
cabin air filter (solar power ventilation system only) Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 44
or 54 months Check installation of driver's floor mat Clean cabin air filter (except solar power ventilation system) Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 45
miles or 60 months Check installation of driver's floor mat Clean cabin air filter (solar power ventilation system only) Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: Driving in heavy traffic, on - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 46
Check installation of driver's floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: __ __ __ __ Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 47
Operating Conditions 2 Driving on dirt roads or dusty roads: 70,000 miles or 84 months Check installation of driver's floor mat Clean cabin air filter (solar power ventilation system only) Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 48
or 90 months Check installation of driver's floor mat Clean cabin air filter (except solar power ventilation system) Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 49
cabin air filter (solar power ventilation system only) Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 85,000 miles or 102 months Check - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 50
cabin air filter (except solar power ventilation system) Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: __ __ __ __ Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs 3 __ Drive - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 51
Special Operating Conditions 2 Driving on dirt roads or dusty roads: 100,000 miles or 120 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace cabin air filter (solar power ventilation system only) Replace engine oil and oil filter 1 Replace engine/inverter - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 52
or 126 months Check installation of driver's floor mat Clean cabin air filter (except solar power ventilation system) Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 53
miles or 132 months Check installation of driver's floor mat Clean cabin air filter (solar power ventilation system only) Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: Driving in heavy traffic, on - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 54
Check installation of driver's floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 3 Rotate tires Inspect the following: __ __ __ __ Automatic transmission fluid Ball joints and dust covers Brake - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 55
technician immediately. Cabin Air Filter Clean or replace at specified intervals. Driving in heavy traffic, on dirt roads or in urban, desert or dusty areas may shorten filter's life. More frequent replacement may be necessary. Ball Joints and Dust Covers MAINTENANCE Check the suspension and - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 56
coolant recommended in this booklet are based on replacement with Genuine Toyota Super Long-Life Coolant or similar high-quality non-silicate, non-amine, non-borate ethylene-glycol coolant with long-life hybrid organic acid technology (i.e., a combination of low phosphates and organic acids). If - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 57
0W20 is not available, 5W20 mineral oil may be used. However, it must be replaced at A 5,000 miles or 6 month INTERVAL with 0W20 motor oil. For customers who primarily drive their vehicle under any of the listed Special Operating Conditions, the motor oil and filter should be replaced at 5,000 miles - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 58
, cracks and damage. Replace any damaged parts. A qualified technician should perform these operations. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. MAINTENANCE 57 - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 59
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE 58 Maintenance Log - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 60
Notes MAINTENANCE Maintenance Log 59 - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 61
Notes MAINTENANCE 60 Maintenance Log - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 62
Notes MAINTENANCE Maintenance Log 61 - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 63
Notes MAINTENANCE 62 Maintenance Log - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 64
Notes MAINTENANCE Maintenance Log 63 - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 65
Notes MAINTENANCE 64 Maintenance Log - 2011 Toyota Prius | Warranty, Maitenance, Services Guide - Page 66
remove or replace any high-voltage (orange-colored) wiring and connectors. Do not touch the service plug located in the driver's side trim of the trunk. If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the inverter unit or hybrid vehicle battery assembly. Do