2011 Toyota RAV4 Warranty, Maitenance, Services Guide
2011 Toyota RAV4 Manual
2011 Toyota RAV4 manual content summary:
- 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 1
1 MAINTENANCE GUIDE WARRANTY & www.toyota.com OWNER INFORMATION CHANGE FORM If your name or address has changed Check one: Same owner, name and/or address has changed New owner, purchased vehicle used EVV Same owner, additional driver who should receive product/safety updates Effective date of - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 2
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 3
Family 2011 (RAV) 2011 (RAV) T hank you for purchasing a Toyota vehicle. We know you have many options when considering which vehicle to buy, and we appreciate your decision to select Toyota. We want you to enjoy owning your Toyota as much as you enjoy driving it. This booklet is designed to - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 4
Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 29 31 2 - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 5
For your convenience, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com. From the site's home page, go to the "Scheduled Maintenance" link. Then select your vehicle's model name, model year and current time or mileage. You'll be able to instantly - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 6
the card at the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 7
ignition and fuel systems. While an exact physical copy of the key will open the door and allow retrieval of items locked in the vehicle, it won't start the vehicle unless the key has the same code as the immobilizer. SECURITY For security purposes, access to key codes and service procedures for - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 8
and start the engine), one of the master keys is required. To make a key that will open the door for retrieval of items locked inside the vehicle, the valet key or aluminum key-code tag can be used. If a master key or the aluminum key-code tag is not available, a Toyota dealer or certain registered - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 9
of the New Vehicle Limited Warranty. The policy applies to all 2011 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States and Alaska. For further details, please consult your Toyota dealer. WARRANTY • The warranty repairs will take longer than one day - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 10
Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or located on the driver's side corner of the dashboard, under the window) • Current mileage on your vehicle • Name of your Toyota dealership A Toyota customer - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 11
Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at ( date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 13
or replaced will be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Which Vehicles Are Covered These warranties apply to all 2011 model year RAV4 vehicles distributed by Toyota that are - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 14
all internal parts, engine control computer, water pump, fuel pump, seals and gaskets. Restraint Systems Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Toyota, subject to the exceptions indicated under "What - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 15
Alteration or tampering, including installation of non-Genuine Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Toyota Parts • Airborne chemicals, tree sap, road debris (including stone chips - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 16
services such as: • Engine tune-ups • Replacement of fluids and filters • Lubrication • Cleaning and polishing • Replacement of spark plugs and fuses • Replacement of worn wiper blades, brake pads for a claim in lieu of repairs because the cost of repairs exceeded the cash value of the vehicle. - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 17
Program or CDSP before seeking remedies under the "Lemon Laws" of your state. Please check the appropriate page of the Owner's Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to your state. WARRANTY Your Warranties in Detail 15 - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 18
COVERED AND HOW LONG Emission Defect Warranty WARRANTY Toyota warrants that your vehicle: • Was designed standards as determined by an EPA-approved emissions test. • This failure results or will result in-service date, whichever occurs first. Additionally, components marked "8/80" in the parts list - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 19
also apply to this warranty. WARRANTY PARTS LIST Air/Fuel Metering System • Air/fuel ratio feedback control system • Cold-start enrichment system • Deceleration control system • Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 20
wires • Spark plugs* Positive Crankcase Ventilation (PCV) System • Oil filler cap • PCV valve or orifice Other Parts Used in Above Systems • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/80) • Pulleys, belts and idlers - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 21
Toyota dealership and present a copy of the emissions test report. Also, take your maintenance records in systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 22
) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold , registered and operated in California or any state that adopts California emission warranty provisions are also covered by - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 23
We have performed all emission control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000 - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 24
vehicle for the time periods indicated on the next page, provided there has been no abuse, neglect or improper maintenance of your vehicle. Your emission control system may include parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 25
is your LONG-TERM Emission Control System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota recommends that you retain all receipts covering maintenance on your vehicle, but - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 26
equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Engine control computer (engine control module) • Fuel pump • Throttle body Air Induction System • Intake manifold and intake air surge - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 27
maintenance indicated in the Owner's Manual and this covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 28
an authorized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance records in case they are needed. For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota dealership - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 29
coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 30
. A separate warranty statement for the tires is in your glove box. To obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Toyota dealer may also be able to assist you in obtaining warranty - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 31
according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 32
to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. WARRANTY Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or the remainder - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 33
a warranted part. EMERGENCY REPAIRS If your vehicle is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make outside the United States, U.S. territories and Canada and need warranty service, contact a local Toyota dealership. Please note, however, that your - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 34
vehicle requires ongoing general maintenance such as fluid checks and visual inspections. These procedures are explained in the "Vehicle Maintenance and Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. With - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 35
to regularly replace the engine oil and oil filter. Failure to do so can cause oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services may be performed - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 36
will mark the dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles or Months? Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example: • If you drive 5,000 - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 37
any of the special operating conditions indicated. If you drive only occasionally under these conditions, it is not necessary to perform the additional services. SuperChrome and Alloy Wheel Care If you purchased genuine Toyota accessory Aluminum Alloy Wheels, follow these cleaning guidelines to - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 38
or 12 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 39
installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive shaft boots Engine coolant 3 Exhaust - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 40
24 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 25 - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 41
's floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 42
42 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 40 - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 43
installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive shaft boots Engine coolant 3 Exhaust - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 44
60 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 55 - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 45
's floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 46
78 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 70 - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 47
of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive belts Drive shaft boots Engine coolant 3 Exhaust - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 48
96 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 85 - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 49
's floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 50
or 114 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 51
of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive belts Drive shaft boots Engine coolant 4 Exhaust - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 52
or 132 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 53
cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 3 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs 4 Drive belts Drive shaft boots Engine - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 54
. Automatic Transmission Fluid Inspect or replace at specified intervals. When performing inspections, check each component for signs of leakage. If you discover any leakage, have it repaired by a qualified technician immediately. Cabin Air Filter Replace at specified intervals. Driving in - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 55
the drive shaft boots and clamps for cracks, deterioration and damage. Replace any deteriorated or damaged parts and, if necessary, repack the grease. A qualified technician should perform these operations. Driver's Floor Mat • Only use the driver's floor mat designed specifically for the model and - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 56
System Hoses Visually inspect for corrosion, damage, cracks, and loose or leaking connections. Tighten connections or replace parts instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. Nuts and Bolts on Chassis Have any problem repaired - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 57
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE Maintenance Log 55 - 2011 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 58
Notes MAINTENANCE 56 Maintenance Log