2011 Toyota Sienna Warranty, Maitenance, Services Guide
2011 Toyota Sienna Manual
2011 Toyota Sienna manual content summary:
- 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 1
GUIDE WARRANTY & www.toyota.com OWNER INFORMATION CHANGE FORM If your name or address has changed Check one: Same owner, name and/or address has changed New owner, purchased vehicle used Effective date of this information Vehicle Identification Number (required to process change Experience Center - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 2
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 3
are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you many miles of safe and pleasurable driving, and we look forward to serving you in the years ahead. Welcome to - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 4
Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 29 31 2 - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 5
of Maintenance Items Vehicle Identification 34 36 52 56 Find It Online For your convenience, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com. From the site's home page, go to the "Scheduled Maintenance" link. Then select your vehicle's model name - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 6
the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs. Both offer - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 7
the door and allow retrieval of items locked in the vehicle, it won't start the vehicle unless the key has the same code as the immobilizer. SECURITY For security purposes, access to key codes and service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 8
all registered master keys have been lost. If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly. It is advisable to keep a spare master key and - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 9
your Toyota dealer. WARRANTY • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive. Introduction 7 - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 10
If You Need Assistance WARRANTY oth Toyota and your Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern - either during or after the warranty period - please take the following steps to ensure the - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 11
brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center the "Lemon Laws" of your state. Please check the appropriate page of the Owner's Warranty Rights the programs may be changed without notice. For the most current information - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverages at a Glance WARRANTY 10 Introduction - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 13
be repaired or replaced will be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Which Vehicles Are Covered These warranties apply to all 2011 model year Sienna vehicles distributed by - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 14
constant velocity joints, front hub and bearings, seals and gaskets. Rear-Wheel-Drive System Axle housing and all internal parts, propeller shafts, U-joints, axle shafts, drive shafts, bearings, supports, seals and gaskets. Powertrain Warranty This warranty covers repairs needed to correct defects - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 15
Perforation Warranty This warranty covers repair or replacement of any original body panel that develops perforation from corrosion (rust- Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Toyota Parts - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 16
services such as: • Engine tune-ups • Replacement of fluids and filters • Lubrication • Cleaning and polishing • Replacement of spark plugs and fuses • Replacement of worn wiper blades, brake pads ; the cost of transportation, telephone calls and lodging; the loss of personal or commercial property; - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 17
may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the "Lemon Laws" of your state. Please check the appropriate page of the Owner's Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to your state. WARRANTY - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 18
is in force in your area, you are eligible for applicable emissions standards as determined by an EPA-approved emissions test. • This failure results or will result in some the vehicle's in-service date, whichever occurs first. Additionally, components marked "8/80" in the parts list on pages - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 19
with aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. WARRANTY PARTS LIST Air/Fuel - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 20
repairs are paid for by you, these services may be performed by you or by any automotive service provider you choose. Toyota will not deny Other Parts Used in Above Systems • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/ - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 21
Toyota dealership and present a copy of the emissions test report. Also, take your maintenance records in systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 22
to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered and operated in California or any state that adopts - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 23
car or demonstrator prior to delivery. The Emission Performance Warranty period commenced on the date the vehicle was first placed into service, which was: WARRANTY Month Day Year Note: The dealership makes no representation or warranty that the emission control system or any part thereof - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 24
as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis, parts and labor - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 25
a smog-check test, all necessary repairs and adjustments will be made by Toyota to ensure that your vehicle passes the test. This is your Emission Control System PERFORMANCE WARRANTY. • If an emissions-related part listed on pages 17-18 is defective, the part will be repaired or replaced by Toyota - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 26
with aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Engine - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 27
of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 28
to an authorized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance records in case they are needed. For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 29
coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 30
. A separate warranty statement for the tires is in your glove box. To obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Toyota dealer may also be able to assist you in obtaining warranty - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 31
can be confident you're getting the best possible service for your vehicle when you take it to a Toyota dealership. GENERAL INFORMATION You are responsible for ensuring that your Toyota is operated and maintained according to the instructions in the Owner's Manual and this booklet. You should keep - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 32
to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. WARRANTY Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or the remainder - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 33
a warranted part. EMERGENCY REPAIRS If your vehicle is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make U.S. Territories and Canada If you are using your vehicle outside the United States, U.S. territories and Canada and need warranty service, contact a - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 34
other important information related to vehicle service, you'll find factory-recommended checks and visual inspections. These procedures are explained in the "Vehicle Maintenance and Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 35
It is especially important to both routinely check your vehicle's engine oil level (once a month) and regularly replace the engine oil and oil filter (see the Maintenance Log section of this booklet to determine how often you should change your vehicle's oil and filter). Failure to do so can cause - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 36
dealership, you can be confident that they will use Genuine Toyota parts and have Toyota-trained technicians. • If at six months you space for your Toyota dealership to certify that you obtained Genuine Toyota Service for your vehicle. The dealership will mark the dealer service verification area - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 37
requires ongoing general maintenance such as fluid checks and visual inspections. These procedures are explained in the ЉVehicle Maintenance and CareЉ section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. MAINTENANCE - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 38
dirt roads or dusty roads: 10,000 miles or 12 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 39
Log 15,000 miles or 18 months Check installation of driver's floor mat Clean cabin air filter Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 40
25,000 miles or 30 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 41
body Driving while towing, using a car-top carrier, or heavy vehicle loading: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 Reset the oil replacement reminder light - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 42
dirt roads or dusty roads: 40,000 miles or 48 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 43
Log 45,000 miles or 54 months Check installation of driver's floor mat Clean cabin air filter Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 44
55,000 miles or 66 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 45
bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs 4 Drive belts 5 Drive shaft boots Engine - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 46
dirt roads or dusty roads: 70,000 miles or 84 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 47
Log 75,000 miles or 90 months Check installation of driver's floor mat Clean cabin air filter Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 48
85,000 miles or 102 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 49
body Driving while towing, using a car-top carrier, or heavy vehicle loading: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 Reset the oil replacement reminder light - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 50
roads: 100,000 miles or 120 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine coolant 4 Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 51
Log 105,000 miles or 126 months Check installation of driver's floor mat Clean cabin air filter Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 52
115,000 miles or 138 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 53
4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 4 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs 5 Drive belts Drive shaft - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 54
Owner's Manual. Brake Lines and Hoses Visually inspect for proper installation. Check for chafing, cracks, deterioration and signs of leakage. Replace any deteriorated or damaged parts. A qualified technician should perform these operations. Brake Linings/Drums and Brake Pads/Discs Check the brake - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 55
secure the driver's floor mat using the retaining hooks. • Never install another floor mat on top of the existing driver's floor mat. • Never install the driver's floor mat upside down. Engine Air Filter Replace at specified intervals. When performing inspections, check for damage, excessive wear - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 56
and loose or leaking connections. Tighten connections or replace parts as necessary. Fuel Tank Cap Gasket Visually inspect for cracks, deterioration and damage and replace if necessary. Nuts and Bolts on Chassis and Body Re-tighten the seat-mounting bolts and front/rear suspension member retaining - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 57
to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. check for excessive freeplay in the steering wheel. Inspect the linkage for bending and damage and the dust boots for deterioration, cracks and damage. Replace any damaged parts - 2011 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 58
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE 56 Maintenance Log