2011 Toyota Yaris Warranty, Maitenance, Services Guide
2011 Toyota Yaris Manual
2011 Toyota Yaris manual content summary:
- 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 1
YARIS 2 0 1 1 MAINTENANCE GUIDE WARRANTY & www.toyota.com OWNER INFORMATION CHANGE FORM If your name or address has changed Check one: Same owner, name and/or address has changed New owner, purchased vehicle used EVV Same owner, additional driver who should receive product/safety updates - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 2
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 3
page identifies the section you are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you many miles of safe and pleasurable driving, and we look forward to serving you - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 4
Warranty Coverage at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 5
of Maintenance Items Vehicle Identification 34 36 52 55 Find It Online For your convenience, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com. From the site's home page, go to the "Scheduled Maintenance" link. Then select your vehicle's model name - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 6
card at the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs. Both - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 7
the door and allow retrieval of items locked in the vehicle, it won't start the vehicle unless the key has the same code as the immobilizer. SECURITY For security purposes, access to key codes and service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 8
if all registered master keys have been lost. If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly. It is advisable to keep a spare master key - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 9
of the New Vehicle Limited Warranty. The policy applies to all 2011 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States and Alaska. For further details, please consult your Toyota dealer. WARRANTY • The warranty repairs will take longer than one day - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 10
If You Need Assistance WARRANTY B oth Toyota and your Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern - either during or after the warranty period - please take the following steps to ensure the - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 11
Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at , the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer Experience Center at (800 - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 13
apply to all 2011 model year Yaris vehicles distributed by Toyota that are originally sold by an authorized dealer in the United States and normally operated or touring in the United States, U.S. territories or Canada. Warranty coverage is automatically transferred at no cost to subsequent vehicle - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 14
housing and all internal parts, engine control computer, water pump, fuel pump, seals and gaskets. Restraint Systems Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Toyota, subject to the exceptions indicated - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 15
Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Toyota due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered. Tires Tires are covered by - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 16
Maintenance Expense WARRANTY Normal maintenance services such as: • Engine tune-ups • Replacement of fluids and filters • Lubrication • Cleaning and not limited to inconvenience; the cost of transportation, telephone calls and lodging; the loss of personal or commercial property; and the loss of - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 17
New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 18
Control Warranty WHAT IS COVERED AND HOW LONG Emission Defect Warranty WARRANTY Toyota -service date, whichever occurs first. However, under the terms of the Basic Warranty, Toyota emissions standards as determined by an EPA-approved emissions test. • This failure results or will result in some - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 19
fuel ratio feedback control system • Cold-start enrichment system • Deceleration control system • Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other components WARRANTY Air Induction System • Intake manifold and intake air surge tank - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 20
Federal Emission Control Warranty MAINTENANCE Exhaust Gas Recirculation (EGR) System WARRANTY • EGR gas temperature sensor • EGR valve • Associated parts You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 21
Emission Control Warranty IF YOUR VEHICLE FAILS AN EMISSIONS TEST If your vehicle fails an EPA-approved emissions test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Toyota dealership and present a copy of the emissions test report. Also - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 22
Control Warranty IF YOU HAVE QUESTIONS WARRANTY If you have questions or concerns about your federal emission warranty coverage, please refer to "If You Need Assistance" on pages 8-9. In the case of the Emission Performance Warranty, you may also request information from or report complaints - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 23
and which were not in general use before 1968.) 3) We have performed all emission control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 24
covered by this warranty are also covered by the Federal Emission Control Warranty (see page 16). The California Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2011 vehicle. In California, new motor vehicles must be designed, built and - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 25
test, all necessary repairs and adjustments will be made by Toyota to ensure that your vehicle passes the test. This is your Emission Control Manual and this booklet. Toyota recommends that you retain all receipts covering maintenance on your vehicle, but Toyota Toyota dealership as soon as a problem - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 26
section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Engine control computer (engine control module) • Throttle body Air Induction System • Intake manifold and intake air surge tank Catalyst System • Exhaust front pipe (including catalytic converter - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 27
Emission Control Warranty MAINTENANCE You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 28
Emission Control Warranty IF YOUR VEHICLE FAILS A SMOG-CHECK TEST WARRANTY If your vehicle fails a smog-check test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Toyota dealership and present a copy of the smog-check test report. Also - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 29
follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY Your Warranties in - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 30
. A separate warranty statement for the tires is in your glove box. To obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Toyota dealer may also be able to assist you in obtaining warranty - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 31
you're getting the best possible service for your vehicle when you take it to a Toyota dealership. GENERAL INFORMATION You are responsible for ensuring that your Toyota is operated and maintained according to the instructions in the Owner's Manual and this booklet. You should keep detailed - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 32
Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. WARRANTY Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or the - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 33
Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota 's suggested retail price and warranted labor at a geographically appropriate hourly rate multiplied by Toyota's recommended time - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 34
of performance, safety and reliability from your Toyota. It can also increase your vehicle's with other important information related to vehicle service, you'll find factory-recommended maintenance Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 35
to regularly replace the engine oil and oil filter. Failure to do so can cause oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services may be performed - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 36
you've invested in proper maintenance, each maintenance checklist includes space for your Toyota dealership to certify that you obtained Genuine Toyota Service for your vehicle. The dealership will mark the dealer service verification area with the following stamp (which may be customized with the - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 37
car wax as used for the vehicle body. • DO NOT USE: Any kind of chemical based cleaners, alcohol, solvents, gasoline, steam cleaners, scouring pads, wire brushes, or coarse abrasives to clean your wheels. Engine Oil Selection Please refer to your Owner's Manual for the specific oil viscosity rating - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 38
months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 39
of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate engine air filter Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE these service items only if you drive primarily under the conditions indicated. Refer to "Engine Coolant" - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 40
months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 41
Maintenance Log 30,000 miles or 36 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 42
months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 43
of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate engine air filter Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE these service items only if you drive primarily under the conditions indicated. Refer to "Engine Coolant" - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 44
months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 45
Maintenance Log 60,000 miles or 72 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 46
months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 47
driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter Inspect engine air filter Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE these service items only if you drive primarily under the conditions indicated. Refer to "Engine Coolant - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 48
months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 49
Maintenance Log 90,000 miles or 108 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 50
Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine coolant 3 Replace engine oil and oil filter 1 Rotate engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 51
dusty roads: 2 Inspect engine air filter Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: Refer to "Engine Coolant" in the "Explanation of Maintenance Items" section in the back of this guide for more information. Refer to "Engine Coolant" in - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 52
months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 53
Maintenance Log 120,000 miles or 144 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 3 Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 54
excessive wear and fluid leakage. Replace any deteriorated or damaged parts. A qualified technician should perform these operations. Automatic Transmission Fluid or Manual Transmission Oil Inspect at specified intervals. When performing inspections, check each component for signs of leakage. If you - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 55
floor mat. • Never install the driver's floor mat upside down. Your Toyota is equipped with Genuine Toyota Super Long-Life Coolant. The replacement intervals for engine coolant recommended in this booklet are based on replacement with Genuine Toyota Super Long-Life Coolant or similar high-quality - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 56
necessary. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Inspect for debris, corrosion and signs of damage. Have any problem repaired immediately by a qualified technician. Spark Plugs Replace at - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 57
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE Maintenance Log 55 - 2011 Toyota Yaris | Warranty, Maitenance, Services Guide - Page 58
Notes MAINTENANCE 56 Maintenance Log