2012 Toyota 4Runner Warranty, Maitenance, Services Guide
2012 Toyota 4Runner Manual
2012 Toyota 4Runner manual content summary:
- 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 1
4RUNNER 2 0 1 2 MAINTENANCE GUIDE WARRANTY & www.toyota.com OWNER INFORMATION CHANGE FORM If your name or address has changed Check one: Same owner, name and/or address has changed solely for the use of Toyota Motor Sales, U.S.A., Inc. Toyota occasionally sends special promotional offers to - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 2
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 3
are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you many miles of safe and pleasurable driving, and we look forward to serving you in the years ahead. Welcome to - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 4
Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 29 31 2 - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 5
Table of Contents MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance Maintaining Your Warranty 33 34 Maintenance Log Using the Maintenance Log Charts Off-Road Daily Maintenance Maintenance Log Explanation of Maintenance Items Vehicle Identification 35 37 38 54 58 3 - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 6
Toyota will provide you with many years of enjoyable driving. change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota available at the time - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 7
engine will only start if the code in the key matches the code in the immobilizer. If the code does not match, the immobilizer disables the ignition and fuel systems key codes and service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer or certain bonded/ - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 8
if all registered master keys have been lost. If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly. It is advisable to keep a spare master key - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 9
must be kept overnight due to dealer or owner scheduling conflicts. The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2012 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 10
If You Need Assistance WARRANTY oth Toyota and your Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern - either during or after the warranty period - please take the following steps to ensure the - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 11
Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at the date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 13
apply to all 2012 model year 4Runner vehicles distributed by Toyota that are originally sold by an authorized dealer in the United States and normally operated or touring in the United States, U.S. territories or Canada. Warranty coverage is automatically transferred at no cost to subsequent vehicle - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 14
transfer case and all internal parts, engine control computer, seals and gaskets. Front-Wheel-Drive System Final drive housing and all internal parts, axle shafts, drive shafts, constant velocity joints, front hub and bearings, seals and gaskets. Rear-Wheel-Drive System Axle housing and all internal - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 15
Warranty This warranty covers repair or replacement of any original body panel that develops perforation from corrosion Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Toyota Parts - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 16
services such as Engine tune-ups Replacement of fluids and filters Lubrication Cleaning and polishing Replacement of spark plugs and fuses Replacement of worn wiper blades, brake vehicle mileage cannot be readily determined. Salvage or Total-Loss Vehicles Any vehicle that has ever been issued a - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 17
New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 18
from the vehicle's in-service date, whichever occurs first. However, under the terms of the Basic Warranty, Toyota provides coverage of three fails to meet applicable emissions standards as determined by an EPA-approved emissions test. • This failure results or will result in some penalty to you - - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 19
System Air/fuel ratio feedback control system Cold-start enrichment system Deceleration control system Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other components Air Induction System • Intake manifold and intake air surge tank - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 20
Federal Emission Control Warranty MAINTENANCE Exhaust Gas Recirculation (EGR) System WARRANTY • EGR gas temperature sensor • EGR valve • Associated parts You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 21
your vehicle to an authorized Toyota dealership and present a copy of the emissions test report. Also, take systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 22
to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered and operated in California or any state that adopts - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 23
and which were not in general use before 1968.) 3) We have performed all emission control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 24
control system may include parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 25
repairs and adjustments will be made by Toyota to ensure that your vehicle passes the test. This is your Emission Control System PERFORMANCE WARRANTY. • If an emissions-related part listed on pages 17-18 is defective, the part will be repaired or replaced by Toyota. This is your SHORT-TERM Emission - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 26
and accessory (cabin) O-Ring • Compressor • Condenser • Front evaporator • Front evaporator O-Ring • Front expansion valve no. 1 Air/Fuel Metering System • Engine control computer (engine control module) • Fuel pump • Throttle body Air Induction System • Intake manifold and intake air surge tank - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 27
required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty claim systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 28
your vehicle to an authorized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance Toyota or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 29
, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY Your - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 30
dealer locations.) Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone/Firestone 535 Marriott Drive - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 31
according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 32
of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 33
failure of a warranted part. EMERGENCY REPAIRS If your vehicle is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 34
Notes WARRANTY 32 Your Responsibilities - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 35
performance, safety and reliability from your Toyota. It can also increase your vehicle's with other important information related to vehicle service, you'll find factory-recommended maintenance Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 36
engine oil level (once a month) and regularly replace the engine oil and oil filter (see the Maintenance Log section of this booklet to determine how often you should change your vehicle's oil and filter including date of service, mileage at time of service and a description of service and/or parts - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 37
will mark the dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles or Months? Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example: • If you drive 5,000 - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 38
operating conditions indicated. If you only occasionally drive under these circumstances, it is not necessary to perform the additional services. SuperChrome and Alloy Wheel Care If you purchased genuine Toyota accessory Aluminum Alloy Wheels, follow these cleaning guidelines to maintain the - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 39
maintenance items indicated for each mileage/month interval, you should perform certain inspections daily when you drive off-road. Whenever you brake lines and hoses Check brake pads/disc Check differential oil Check drive shaft boots Check engine air filter Check nuts and bolts on chassis and body - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 40
and body Replace engine oil and oil filter 1 MAINTENANCE Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 41
Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: MAINTENANCE Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 1 2 3 4 Reset the oil replacement reminder light - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 42
32°F / 0°C: Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 40 - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 43
Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs 4 Drive shaft boots (4WD) Engine coolant 5 Exhaust - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 44
32°F / 0°C: Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 42 - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 45
Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: MAINTENANCE Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 1 2 3 4 Reset the oil replacement reminder light - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 46
32°F / 0°C: Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 44 - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 47
air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs 4 Drive belts 5 Drive shaft boots (4WD) Engine coolant 6 Exhaust pipes and mountings Front - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 48
32°F / 0°C: Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 46 - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 49
Replace engine oil and oil filter 1 MAINTENANCE Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 1 2 3 4 Reset the oil replacement reminder light - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 50
32°F / 0°C: Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 48 - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 51
air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs 4 Drive belts Drive shaft boots (4WD) Engine coolant 5 Exhaust pipes and mountings Front - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 52
32°F / 0°C: Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 50 - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 53
Replace engine oil and oil filter 1 MAINTENANCE Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 1 2 3 4 5 Reset the oil replacement reminder light - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 54
32°F / 0°C: Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 52 - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 55
loading: Replace automatic transmission fluid Replace front differential oil (4WD) Replace rear differential oil Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 6 Reset the oil replacement reminder light - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 56
. Automatic Transmission Fluid Inspect or replace at specified intervals. When performing inspections, check each component for signs of leakage. If you discover any leakage, have it repaired by a qualified technician immediately. Cabin Air Filter Clean or replace at specified intervals. Driving - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 57
vehicle. • Always properly secure the driver's floor mat using the retaining hooks. • Never install another floor mat on top of the existing driver's floor mat. • Never install the driver's floor mat upside down. Engine Air Filter Replace at specified intervals. When performing inspections, check - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 58
primarily drive their vehicle under any of the listed Special Operating Conditions, the motor oil and filter should be replaced at 5,000 miles or 6 months, REGARDLESS OF THE OIL USED (OR CERTIFICATION OF THE VEHICLE). Fuel Lines and Connections, Fuel Tank Band and Fuel Tank Vapor Vent System Hoses - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 59
the steering wheel. Inspect the linkage for bending and damage and the dust boots for deterioration, cracks and damage. Replace any damaged parts. A qualified technician should perform these operations. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 60
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE 58 Maintenance Log - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 61
Notes MAINTENANCE Maintenance Log 59 - 2012 Toyota 4Runner | Warranty, Maitenance, Services Guide - Page 62
Notes MAINTENANCE 60 Maintenance Log