2012 Toyota Avalon Warranty, Maitenance, Services Guide
2012 Toyota Avalon Manual
2012 Toyota Avalon manual content summary:
- 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 1
: one for warranty and one for maintenance. The tab on the side of each page identifies the section you are in. T For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you many - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 2
at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 29 31 2 - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 3
Table of Contents MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance Maintaining Your Warranty 32 33 Maintenance Log Using the Maintenance Log Charts Maintenance Log Explanation of Maintenance Items Vehicle Identification 34 36 52 55 3 - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 4
of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs. Both offer plans to - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 5
computer. The engine will only start if the code in the key matches the code in the immobilizer. If the code does not match, the immobilizer disables the ignition and fuel systems. While an exact physical copy of the key will open the door and allow retrieval of items locked in the vehicle - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 6
will both open the doors and start the engine), one of the master keys is required. To make a key that will open the door for retrieval of items locked inside the vehicle, the aluminum key-code tag can be used. If a master key or the aluminum key-code tag is not available, a Toyota dealer or certain - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 7
of our products was a key factor in your decision to buy a Toyota. We also know how owner scheduling conflicts. The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2012 model-year Toyotas sold and serviced by authorized Toyota - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 8
request that your case be reviewed through the program, complete the customer claim form in the Owner's Warranty Rights Notification booklet ( mileage on your Toyota and the names of your selling and servicing dealerships. Step 1 Discuss the situation with a dealership manager, such as the service - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 9
check the appropriate page of the Owner's Warranty Rights Notification booklet for the requirements applicable to your state. This information about the Dispute Settlement Programs is correct as of the date of printing. However, the programs may be changed without notice. For the most current - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 10
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 11
to all 2012 model year Avalon vehicles distributed by Toyota that are originally sold by an authorized dealer in the United States and normally operated or touring in the United States, U.S. territories or Canada. Warranty coverage is automatically transferred at no cost to subsequent vehicle owners - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 12
/belt and cover, flywheel, valve covers, oil pan, oil pump, engine mounts, turbocharger housing and all internal parts, supercharger housing and all internal parts, engine control computer, water pump, fuel pump, seals and gaskets. Restraint Systems Warranty This warranty covers repairs needed to - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 13
Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Toyota due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered. Tires Tires are covered by - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 14
New Vehicle Limited Warranty Maintenance Expense WARRANTY Normal maintenance services such as Engine tune-ups Replacement of fluids and filters Lubrication Cleaning and polishing Replacement of spark plugs and fuses Replacement of worn wiper blades, brake pads/linings - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 15
New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please under the "Lemon Laws" of your state. Please check the appropriate page of the Owner's Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 16
by an EPA-approved emissions test. • This failure results or will result in some penalty to you - such as a fine or denial of the right to use your vehicle - under local, state or federal law. This warranty is in effect for two years or 24,000 miles from the vehicle's in-service date, whichever - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 17
Compressor Condenser Evaporator Associated Parts WARRANTY Air/Fuel Metering System Air/fuel ratio feedback control system Cold-start enrichment system Deceleration control system Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 18
Federal Emission Control Warranty MAINTENANCE Exhaust Gas Recirculation (EGR) System WARRANTY • EGR gas temperature sensor • EGR valve • Associated parts You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 19
control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. systems. If you use replacement parts that have maintenance or replacement schedules different from those of Genuine Toyota Parts, you must follow the maintenance and replacement schedules - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 20
Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered and operated in California or any state that adopts California emission warranty provisions are also - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 21
control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000 miles (whichever comes first - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 22
parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 23
will be repaired or replaced by Toyota. This is your LONG-TERM Emission Control System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota recommends that you retain all receipts - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 24
years or 70,000 miles from the vehicle's in-service date, whichever occurs first. WHAT IS NOT COVERED These warranty Limited Warranty also apply to this warranty. Air Conditioning System • A/C amplifier • Compressor • Front evaporator Air/Fuel Metering System • Engine control computer (engine - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 25
Parts may impair the effectiveness of the emission control systems. If you use replacement parts that have maintenance or replacement schedules different from those of Genuine Toyota Parts, you must follow the maintenance and replacement schedules for the parts you are using. In addition, you should - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 26
to an authorized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance records in case Toyota or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 27
California Emission Control Warranty IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle's California emission warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 28
Tire Limited Warranty OBTAINING WARRANTY SERVICE WARRANTY The tires that come as original equipment on your vehicle are warranted by their manufacturer and not Toyota. A separate warranty statement for the tires is in your glove box. To obtain service for a tire defect, take the tire to an - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 29
your Toyota is operated and maintained according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 30
are also designed to fit your vehicle's exact specifications. Your Toyota dealership maintains an extensive inventory of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 31
available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement, present to an authorized Toyota dealership your paid repair invoices - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 32
to scheduled maintenance, your vehicle requires ongoing general maintenance such as fluid checks and visual inspections. These procedures are explained in the "Vehicle Maintenance and Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 33
date of service, mileage at time of service and a description of service and/or parts installation performed. The scheduled maintenance log in this booklet can help you document this information. If you sell your vehicle, be sure to give your maintenance records to the new owner. Toyota will - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 34
dealership will mark the dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles or Months? Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example: • If you - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 35
to clean your wheels. Engine Oil Selection Please refer to your Owner's Manual for the specific oil viscosity rating recommended for your vehicle/engine type. Additional Maintenance In addition to scheduled maintenance, your Toyota requires ongoing general maintenance such as fluid checks and - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 36
10,000 miles or 12 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 37
on dirt roads or dusty roads: 2 Inspect engine air filter Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 38
20,000 miles or 24 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 39
Maintenance Log 30,000 miles or 36 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: __ __ __ __ Automatic transmission fluid Ball joints - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 40
35,000 miles or 42 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 41
on dirt roads or dusty roads: 2 Inspect engine air filter Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 42
50,000 miles or 60 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 43
Maintenance Log 60,000 miles or 72 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 44
65,000 miles or 78 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 45
on dirt roads or dusty roads: 2 Inspect engine air filter Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 46
80,000 miles or 96 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 47
Maintenance Log 90,000 miles or 108 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 48
95,000 miles or 114 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 49
on dirt roads or dusty roads: 2 Inspect engine air filter Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 50
110,000 miles or 132 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 51
Maintenance Log 120,000 miles or 144 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 3 Rotate tires Inspect the following: Automatic transmission fluid - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 52
should be performed only by a qualified technician. For further information on maintenance items you can perform yourself, see the "Vehicle Maintenance and Care" and "Do-It-Yourself Maintenance" sections of the Owner's Manual. T Brake Lines and Hoses Visually inspect for proper installation. Check - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 53
and HosesЉ in the ЉVehicle Maintenance and CareЉ section of the Owner's Manual). Your Toyota is equipped with Genuine Toyota Super Long-Life Coolant. The replacement intervals for engine coolant recommended in this booklet are based on replacement with Genuine Toyota Super Long-Life Coolant or - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 54
and Connections, Fuel Tank Band and Fuel Tank Vapor Vent System Hoses Visually inspect for corrosion, damage, cracks, and loose or leaking connections. Tighten connections or replace parts as necessary. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 55
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE Maintenance Log 55 - 2012 Toyota Avalon | Warranty, Maitenance, Services Guide - Page 56
Notes MAINTENANCE 56 Maintenance Log