2012 Toyota Matrix Warranty, Maitenance, Services Guide

2012 Toyota Matrix Manual

2012 Toyota Matrix manual content summary:

  • 2012 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 1
    MATRIX 2 0 1 2 MAINTENANCE GUIDE warranty & www.toyota.com Owner Information Change Form If your name or address has changed or you purchased your Toyota as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Toyota to contact
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    CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809
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    are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you many miles of safe and pleasurable driving, and we look forward to serving you in the years ahead. Welcome to
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    Coverages at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty
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    Contents MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance Maintaining Your Warranty 32 33 Maintenance Log Using the Maintenance Log Charts Schedule A - 2AZ-FE Engines Schedule B - 2ZR-FE Engines Explanation of Maintenance Items Vehicle Identification 34 36 52 68 72 3
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    adjustment to pay for specific repairs that are no longer covered by warranty. When we change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota
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    The engine will only start if the code in the key matches the code in the immobilizer. If the code does not match, the immobilizer disables the ignition and fuel to key codes and service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer or certain bonded/
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    that will both open the doors and start the engine), one of the master keys is required. To make Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly
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    conflicts. The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2012 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States and Alaska. For further details, please consult your
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    program is informal and free of charge. To request that your case be reviewed through the program, complete the customer claim form in the Owner's Warranty Toyota and the names of your selling and servicing dealerships. Step 1 Discuss the situation with a dealership manager, such as the service
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    Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at However, the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer Experience Center at (
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    Warranty Coverages at a Glance WARRANTY 10 Introduction
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    Are Covered These warranties apply to all 2012 model year Matrix vehicles distributed by Toyota that are originally sold by an authorized dealer in the United States and normally operated or touring in the United States, U.S. territories or Canada. Warranty coverage is automatically transferred
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    joints, front hub and bearings, seals and gaskets. Rear-Wheel-Drive System Axle housing and all internal parts, propeller shafts, U-joints, axle shafts, drive shafts, bearings, supports, seals and gaskets. Powertrain Warranty This warranty covers repairs needed to correct defects in materials or
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    When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered. Tires Tires are covered by a separate warranty provided by the tire manufacturer. See page 28. Normal Wear and Tear Noise, vibration, cosmetic conditions
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    maintenance services such as: • Engine tune-ups • Replacement of fluids and filters • or liability in connection with this vehicle. Toyota shall not be liable for incidental or a claim in lieu of repairs because the cost of repairs exceeded the cash value of the vehicle. This exclusion does not
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    New Vehicle Limited Warranty WARRANTY DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking
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    for two years or 24,000 miles from the vehicle's in-service date, whichever occurs first. However, under the terms of the Basic Warranty, Toyota provides coverage of three years or 36,000 miles, whichever occurs first. Specific components may have longer coverage under the terms of the Powertrain
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    Fuel Metering System • Air/fuel ratio feedback control system • Cold-start enrichment system • Deceleration control system • Electronic fuel injection system components - Airflow sensor - Engine Diaphragm valve • Fuel filler cap • Fuel tank • Vapor liquid separator 8/80 = Covered for eight years or
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    , any failure or noncompliance caused by lack of maintenance is not covered by this warranty. When maintenance and repairs are paid for by you, these services may be performed by you or by any automotive service provider you choose. Toyota will not deny a warranty claim solely because you used
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    your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty to be equivalent to Genuine Toyota Parts. IF YOUR VEHICLE FAILS AN EMISSIONS TEST If your vehicle fails an EPA-approved emissions test, you may make a
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    System that are sold, registered and operated in California or any state that adopts California emission warranty provisions are also covered by the California Emission Control Warranty (see page 22). Currently, Arizona, Connecticut, Maine, Maryland, Massachusetts, New Jersey, Oregon, Pennsylvania
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    prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000 miles (whichever comes first) of delivery to the ultimate purchaser, and
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    parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis
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    You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota recommends that you retain all receipts covering maintenance on your vehicle, but Toyota cannot deny warranty coverage solely for the lack of receipts or your failure to
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    listed here are covered for seven years or 70,000 miles from the vehicle's in-service date, whichever occurs first. Air Conditioning System • Compressor • Evaporator • Evaporator O-Ring • Expansion valve no. 1 Air/Fuel Metering System • Engine control computer (engine control module) • Throttle
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    the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty claim solely because covered by this warranty. When maintenance and repairs are paid for by you, these services may be performed by you or by any automotive service provider you choose. Toyota
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    your vehicle to an authorized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance Toyota or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota
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    California Emission Control Warranty WARRANTY IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle's California emission warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints
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    .) Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone/Firestone 535 Marriott Drive Nashville
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    your Toyota is operated and maintained according to the instructions in the Owner's Manual and Toyota dealership. Toyota dealership technicians are specially trained to maintain and repair Toyota vehicles. They stay current on the latest service information through Toyota technical bulletins, service
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    . They are also designed to fit your vehicle's exact specifications. Your Toyota dealership maintains an extensive inventory of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to
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    is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive
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    of performance, safety and reliability from your Toyota. It can also increase your vehicle's resale value. The following pages are designed to help and Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. With
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    should change your vehicle's oil and filter). Failure to do so can cause oil starvation and or oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services
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    your vehicle receives first-quality service and parts, Toyota recommends having maintenance performed by an authorized Toyota dealership. Toyota dealership technicians are experts on Toyota vehicles, and they use Genuine Toyota Parts designed to your vehicle's exact specifications. When you go to
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    coarse abrasives to clean your wheels. MAINTENANCE Engine Oil Selection Please refer to your Owner's Manual for the specific oil viscosity rating recommended for your vehicle/engine type. Additional Maintenance In addition to scheduled maintenance, your Toyota requires ongoing general maintenance
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    engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect
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    roads or dusty roads: 2 Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body SCHEDULE A NON-SYNTHETIC DEALER SERVICE VERIFICATION: DATE: MILEAGE
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    engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect
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    filter 1 Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 4 __ Drive shaft boots __ Engine coolant 5 __ Exhaust pipes and mountings __ Front differential oil __ Fuel lines and connections, fuel tank band and fuel
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    Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter
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    ) Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive shaft boots Engine coolant 4 Exhaust pipes and mountings Radiator and condenser Rear differential oil
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    Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter
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    filter 1 Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 4 __ Drive belts 5 __ Drive shaft boots __ Engine coolant 6 __ Engine valve clearance 7 __ Exhaust pipes and mountings __ Front differential oil __ Fuel
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    Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter
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    engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive belts Drive shaft boots Engine coolant 4 Exhaust pipes and mountings Radiator and condenser Rear differential
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    Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter
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    Replace engine oil and oil filter 1 Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 4 __ Drive belts __ Drive shaft boots __ Engine coolant 5 __ Exhaust pipes and mountings __ Front differential oil __ Fuel
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    engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect
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    engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive belts Drive shaft boots Engine coolant 5 Exhaust pipes and mountings Radiator and condenser Rear differential
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    Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter
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    cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 4 Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 5 __ Drive belts __ Drive shaft boots __ Engine coolant 6 __
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    engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect
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    levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Inspect the following: __ __ __ __ Ball joints and dust covers Brake lines and hoses Drive shaft boots Engine coolant 3 __
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    tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers
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    oil and filter 1 Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 3 __ Drive shaft boots __ Engine coolant 4 __ Exhaust pipes and mountings __ Front differential oil __ Fuel lines and connections, fuel tank
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    Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads
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    levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Inspect the following: __ __ __ __ Ball joints and dust covers Brake lines and hoses Drive shaft boots Engine coolant 3 __
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    tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers
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    Replace engine oil and oil filter 1 Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 3 __ Drive belts 4 __ Drive shaft boots __ Engine coolant 5 __ Exhaust pipes and mountings __ Front differential oil __ Fuel
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    Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads
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    levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Inspect the following: Ball joints and dust covers Brake lines and hoses Drive belts Drive shaft boots Engine coolant 3 __
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    tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers
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    Replace engine oil and oil filter 1 Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 3 __ Drive belts __ Drive shaft boots __ Engine coolant 4 __ Exhaust pipes and mountings __ Front differential oil __ Fuel
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    Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads
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    levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Inspect the following: Ball joints and dust covers Brake lines and hoses Drive belts Drive shaft boots Engine coolant 4 __
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    tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers
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    and oil filter 1 Replace spark plugs 3 Rotate tires Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 4 __ Drive belts __ Drive shaft boots __ Engine coolant 5 __ Exhaust pipes and mountings __ Front differential oil __ Fuel
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    Fluid or Manual Transmission Oil Inspect or replace at specified intervals. When performing inspections, check each component for signs of leakage. If you discover any leakage, have it repaired by a qualified technician immediately. Cabin Air Filter Replace at specified intervals. Driving in heavy
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    specifically for the model and model year of your vehicle. • Always properly secure the driver's floor mat using the retaining hooks. • Never install another floor mat on top of the existing driver's floor mat. • Never install the driver's floor mat upside down. MAINTENANCE Engine Air Filter
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    Explanation of Maintenance Items Engine Oil and Oil Filter Replace the oil filter and drain and refill the engine oil at specified intervals. For recommended oil grade and viscosity, refer to the Owner's Manual. NOTE: Your vehicle may be certified with Genuine Toyota 0W20 motor oil. Refer to the
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    base chassis grease, and re-torque the bolt. Only a qualified technician should perform this operation Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. Transfer Case Oil wheel.
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    Vehicle Identification Model In-service date Selling dealership MAINTENANCE Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number 72 Maintenance Log

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