2012 Toyota Prius Warranty, Maitenance, Services Guide
2012 Toyota Prius Manual
2012 Toyota Prius manual content summary:
- 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 1
PRIUS c 2 0 1 2 MAINTENANCE GUIDE WARRANTY & www.toyota.com OWNER INFORMATION CHANGE FORM If your name or address has changed Check one: Same owner, name and/or address has changed New owner, purchased vehicle used Effective date , please call the Toyota Customer Experience Center at (800) - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 2
replace any high-voltage (orange-colored) wiring and connectors. Do not touch the service plug located in the driver's side trim of the trunk. If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the inverter unit or hybrid vehicle battery assembly. Do not touch - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 3
for your vehicle. There are two easy-to-follow sections: one for warranty and one for maintenance. The tab on the side of each page identifies the section you are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 4
at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 29 31 2 - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 5
Table of Contents MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance Maintaining Your Warranty 32 33 Maintenance Log Using the Maintenance Log Charts Maintenance Log Explanation of Maintenance Items Vehicle Identification 34 36 52 56 3 - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 6
owner responsibilities. The scheduled maintenance section describes your vehicle's maintenance requirements. Be sure to review this information carefully, since proper maintenance is required to ensure that warranty coverage remains intact. All information in this booklet is the latest available - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 7
same code as the immobilizer. SECURITY For security purposes, access to key codes and service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer or certain bonded/registered independent locksmiths can generate replacement keys. WARRANTY Introduction 5 - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 8
The Immobilizer Key REPLACING THE KEY WARRANTY Upon purchase, each vehicle should have two master keys and an aluminum tag with a key-code imprinted on it. To generate a fully functional replacement key (one that will both open the doors and start the engine), one of the master keys is required. To - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 9
can be completed in one day but the vehicle must be kept overnight due to dealer or owner scheduling conflicts. The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2012 model-year Toyotas sold and serviced by authorized Toyota - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 10
your case be reviewed through the program, complete the customer claim form in the Owner's Warranty Rights Notification mileage on your Toyota and the names of your selling and servicing dealerships. Step 1 Discuss the situation with a dealership manager, such as the service manager or customer - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 11
check the appropriate page of the Owner's Warranty Rights Notification booklet for the requirements applicable to your state. This information about the Dispute Settlement Programs is correct as of the date of printing. However, the programs may be changed without notice. For the most current - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverages at a Glance WARRANTY 10 Introduction - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 13
replaced will be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Which Vehicles Are Covered These warranties apply to all 2012 model year Prius c vehicles distributed by Toyota that are - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 14
/Motor/Generator Case and all internal parts, transaxle mounts, seals and gaskets. Front-Wheel-Drive System Final drive housing and all internal parts, axle shafts, drive shafts, constant velocity joints, front hub and bearings, seals and gaskets. Hybrid System Warranty This warranty covers - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 15
• Improper repairs • Alteration or tampering, including installation of non-Genuine Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Toyota Parts • Airborne chemicals, tree sap, road - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 16
New Vehicle Limited Warranty Maintenance Expense WARRANTY Normal maintenance services such as Engine tune-ups Replacement of fluids and filters Lubrication Cleaning and polishing Replacement of spark plugs and fuses Replacement of worn wiper blades, brake pads/linings and clutch linings - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 17
a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the "Lemon Laws" of your state. Please check the appropriate page of the Owner's Warranty Rights Notification booklet (located in your glove - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 18
Defect Warranty WARRANTY Toyota warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale with right to use your vehicle - under local, state or federal law. This warranty is in effect for two years or 24,000 miles from the vehicle's in-service date, whichever - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 19
Compressor Condenser Evaporator Associated Parts WARRANTY Air/Fuel Metering System • Air/fuel ratio feedback control system • Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other components Air Induction System • Intake manifold and - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 20
• Generator • Hybrid battery* • Hybrid control module (power management control module) (8/80)* • Inverter with converter* • Motor • System main relay and battery current sensor Positive Crankcase Ventilation (PCV) System • Oil filler cap • PCV valve or orifice WARRANTY Other Parts Used in - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 21
Federal Emission Control Warranty MAINTENANCE You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, any failure - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 22
Warranty. To do so, take your vehicle to an authorized Toyota dealership and present a copy of the emissions test report. Also, take your maintenance For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." IF YOU HAVE QUESTIONS If you - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 23
, and the vehicle has been maintained and used in accordance with the written instructions for proper maintenance and use, Toyota will remedy the nonconformity free of charge under the terms of the Emission Performance Warranty. 5) If the vehicle was used as a company car or demonstrator, check the - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 24
Warranty (see page 16). The California Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2012 vehicle page, provided there has been no abuse, neglect or improper maintenance of your vehicle. Your emission control system may include parts such - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 25
indicated in the Owner's Manual and this booklet. Toyota recommends that you retain all receipts covering maintenance on your vehicle, but Toyota cannot deny warranty coverage solely for the lack of receipts or your failure to ensure the performance of all scheduled maintenance. You are responsible - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 26
for seven years or 70,000 miles from the vehicle's in-service date, whichever occurs first. WHAT IS NOT COVERED These warranty obligations do not apply to failures or noncompliance caused by: WARRANTY • The use of replacement parts not certified in accordance with aftermarket parts certification - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 27
California Emission Control Warranty MAINTENANCE You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, any - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 28
Warranty. To do so, take your vehicle to an authorized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 29
questions or concerns about your vehicle's California emission warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 30
tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL EQUIPMENT - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 31
according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 32
Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or the remainder - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 33
available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement, present to an authorized Toyota dealership your paid repair invoices - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 34
to scheduled maintenance, your vehicle requires ongoing general maintenance such as fluid checks and visual inspections. These procedures are explained in the "Vehicle Maintenance and Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 35
, mileage at time of service and a description of service and/or parts installation performed. The scheduled maintenance log in this booklet can help you document this information. If you sell your vehicle, be sure to give your maintenance records to the new owner. Toyota will not deny a warranty - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 36
for your vehicle. The dealership will mark the dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles or Months? Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 37
abrasives to clean your wheels. Engine Oil Selection Please refer to your Owner's Manual for the specific oil viscosity rating recommended for your vehicle/engine type. Additional Maintenance In addition to scheduled maintenance, your Toyota requires ongoing general maintenance such as fluid - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 38
engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 36 Maintenance - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 39
and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 40
engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 38 Maintenance - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 41
: Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display after maintenance at every 5,000 miles. Perform these - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 42
engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 40 Maintenance - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 43
and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 44
engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 42 Maintenance - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 45
: Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display after maintenance at every 5,000 miles. Perform these - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 46
engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 44 Maintenance - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 47
and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 48
engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 46 Maintenance - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 49
: Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display after maintenance at every 5,000 miles. Perform these - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 50
engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 48 Maintenance - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 51
/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 52
engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 50 Maintenance - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 53
Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 6 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display after maintenance at every 5,000 miles. Perform these - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 54
by a qualified technician immediately. Cabin Air Filter Replace at specified intervals. Driving in heavy traffic, on dirt roads or in urban, desert or dusty areas may shorten filter's life. More frequent replacement may be necessary. Ball Joints and Dust Covers MAINTENANCE Check the suspension and - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 55
long-life hybrid organic acid technology (i.e., a combination of low phosphates and organic acids). If another type of ethylene-glycol coolant is used, replacement intervals may be different. Driver's Floor Mat • Only use the driver's floor mat designed specifically for the model and model year - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 56
, refer to the Owner's Manual. NOTE: Your vehicle is certified with Genuine Toyota 0W20 motor oil. For VEHICLES CERTIFIED FOR 0W20 motor oil, the oil change interval is 10,000 miles or 12 months IF 0W20 MOTOR OIL IS BEING USED. If 0W20 is not available, 5W20 mineral oil may be used. However, it must - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 57
and damage. Replace any damaged parts. A qualified technician should perform these operations. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. MAINTENANCE Maintenance Log 55 - 2012 Toyota Prius | Warranty, Maitenance, Services Guide - Page 58
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE 56 Maintenance Log