2012 Toyota RAV4 Warranty, Maitenance, Services Guide - Page 18

Operation and Maintenance WHERE TO GO FOR MAINTENANCE You may have maintenance performed on your vehicle by any qualified person or facility. However, Toyota recommends having maintenance performed by an authorized RAV4 EV Toyota dealership. Powertrain and high voltage component service or repairs should be performed by an authorized RAV4 EV Toyota dealership in accordance with the safety precautions discussed at the beginning of this booklet. In addition, software updates may be available during your scheduled maintenance visit and can only be installed by an authorized RAV4 EV Toyota dealership. RAV4 EV authorized Toyota dealerships have technicians who are specially trained to maintain and repair Toyota RAV4 EV vehicles. They stay current on the latest service information through Toyota technical bulletins, service publications and training courses. They are also certified through the Toyota Certification Program, which involves a series of rigorous written examinations. Feel free to ask the Toyota dealership to show you their technicians' credentials. You can be confident you're getting the best possible service for your vehicle when you take it to an authorized RAV4 EV Toyota dealership. GENERAL INFORMATION WARRANTY You are responsible for ensuring that your Toyota is operated and maintained according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of service performed and/or parts installed. For your convenience, a maintenance log is included in this booklet. If you sell your vehicle, you should give your maintenance records to the new owner. Toyota will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, damage or failures caused by lack of proper maintenance are not covered under warranty. 18 Your Responsibilities