2012 Toyota Sienna Warranty, Maitenance, Services Guide
2012 Toyota Sienna Manual
2012 Toyota Sienna manual content summary:
- 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 1
Welcome to the Toyota Family 2012 (SNA) 2012 (SNA) T hank you for purchasing a Toyota vehicle. section you are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 2
Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 29 31 2 - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 3
Table of Contents MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance Maintaining Your Warranty 32 33 Maintenance Log Using the Maintenance Log Charts Maintenance Log Explanation of Maintenance Items Vehicle Identification 34 36 52 56 3 - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 4
the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs. Both offer - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 5
ignition and fuel systems. While an exact physical copy of the key will open the door and allow retrieval of items locked in the vehicle, it won't start the vehicle unless the key has the same code as the immobilizer. SECURITY For security purposes, access to key codes and service procedures for - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 6
both open the doors and start the engine), one of the master keys is required used. If a master key or the aluminum key-code tag is not available, a Toyota dealer or certain registered locksmiths can obtain the key code from a restricted-access database. These businesses can also access a service - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 7
of the New Vehicle Limited Warranty. The policy applies to all 2012 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States and Alaska. For further details, please consult your Toyota dealer. WARRANTY • The warranty repairs will take longer than one day - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 8
If you would like to request a customer claim form, call the Toyota Customer Experience Center at (800) 331-4331. When you call, please have your vehicle identification number, the current mileage on your Toyota and the names of your selling and servicing dealerships. Step 1 Discuss the situation - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 9
brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center use the date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer Experience Center - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 10
Warranty Coverages at a Glance WARRANTY 10 Introduction - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 11
Toyota Motor Sales, U.S.A., Inc 2012 model year Sienna vehicles distributed by Toyota that are originally sold by an authorized dealer specific parts or systems, such as the service date, which is the first date the vehicle is either delivered to an ultimate purchaser, leased, or used as a company car - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 12
engine control computer, seals and gaskets. Front-Wheel-Drive System front hub and bearings, seals and gaskets. Rear-Wheel-Drive System Axle housing and all internal parts, propeller shafts, U-joints, axle shafts, drive shafts, bearings, supports air bag system mileage. 12 Your Warranties in Detail - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 13
60 months, regardless of mileage. For information on how installation of non-Genuine Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation warranted part, towing service to the nearest Tear Noise, vibration, cosmetic - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 14
services such as: • Engine tune-ups • Replacement of fluids and filters the odometer has been altered so that actual vehicle mileage cannot be readily determined. Salvage or Total-Loss payment for a claim in lieu of repairs because the cost of repairs exceeded the cash value of the vehicle. This - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 15
(or, in California, the CDSP) before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the "Lemon Laws" of your state. Please check the appropriate page of the Owner - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 16
the time of sale with applicable federal test. • This failure results or will result in some penalty to you - such as a fine or denial of the right to use your vehicle - under local, state or federal law. This warranty is in effect for two years or 24,000 miles from the vehicle's in-service date - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 17
• Air/fuel ratio feedback control system • Cold-start enrichment system • Deceleration control system • Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other components Air Induction System • Intake manifold and intake air surge tank - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 18
Federal Emission Control Warranty MAINTENANCE Exhaust Gas Recirculation (EGR) System WARRANTY • EGR gas temperature sensor • EGR valve • Associated parts You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 19
to an authorized Toyota dealership and present a copy of the emissions test report. Also, take your maintenance records in case they are needed. If systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 20
also request information from or report complaints to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 21
of controlling emissions and which were not in general use before 1968.) 3) We have performed all emission control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 22
parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 23
test. This is your Emission Control System System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner's Manual soon as a problem exists. The warranty Customer Experience Center at (800) 331-4331 or the California Air - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 24
System • Engine control computer (engine control module) • Fuel pump • Throttle body • Transmission control computer (transmission control module) Air Induction System • Intake manifold and intake air surge tank Catalyst System • Exhaust center pipe (including catalytic conveter) • Exhaust front - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 25
System • Charcoal canister • Fuel tank You are responsible for performance of the required maintenance indicated in the Owner's Manual and services may be performed by you or by any automotive service provider you choose. Toyota will not deny a warranty claim solely because you used a service - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 26
to an authorized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance records in case they are needed. If your systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 27
coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 28
obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Toyota dealer may 321-2136 Michelin North America One Park Way South P.O. Box 19001 Greenville, SC 29602 (800) 847-3435 28 Your Warranties in - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 29
according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 30
Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or the remainder - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 31
Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will no liability for subsequent failures caused by improper repairs or the use of non-Genuine Toyota Parts unless you have the vehicle - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 32
timely maintenance. Along with other important information related to vehicle service, you'll find factory-recommended maintenance guidelines and a log Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. With - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 33
your warranty coverage remains intact. You should keep detailed records of vehicle maintenance, including date of service, mileage at time of service and a description of service and/or parts installation performed. The scheduled maintenance log in this booklet can help you document this information - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 34
maintenance, each maintenance checklist includes space for your Toyota dealership to certify that you obtained Genuine Toyota Service for your vehicle. The dealership will mark the dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 35
to apply the same car wax as used for the vehicle body. • DO NOT USE: Any kind of chemical based cleaners, alcohol, solvents, gasoline, steam cleaners, scouring pads, wire brushes, or coarse abrasives to clean your wheels. Engine Oil Selection Please refer to your Owner's Manual for the specific - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 36
oil and oil filter 1 MAINTENANCE Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: 1 DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 36 Maintenance Log - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 37
Check installation of driver's floor mat Clean cabin air filter Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 38
miles or 30 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 39
Log 30,000 miles or 36 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 40
If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 40,000 miles or 48 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 41
Check installation of driver's floor mat Clean cabin air filter Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 42
miles or 66 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 43
Log 60,000 miles or 72 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 44
If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 70,000 miles or 84 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 45
Check installation of driver's floor mat Clean cabin air filter Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 46
miles or 102 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 47
Log 90,000 miles or 108 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 48
Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 100,000 miles or 120 months Check installation of driver's floor mat Inspect and adjust all fluid levels - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 49
Check installation of driver's floor mat Clean cabin air filter Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 50
miles or 138 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 51
000 miles or 144 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 4 Rotate tires Inspect - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 52
The scheduled maintenance log indicates at which mileage/time intervals each item should be the Owner's Manual. Brake Lines and Hoses Visually inspect for proper installation. Check for repaired by a qualified technician immediately. Cabin Air Filter Clean or replace at specified intervals. - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 53
floor mat designed specifically for the model and model year of your vehicle. • Always properly secure the driver's floor mat using the retaining hooks. • Never install another floor mat on top of the existing driver's floor mat. • Never install the driver's floor mat upside down. Engine Air Filter - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 54
listed Special Operating Conditions, the motor oil and filter should be replaced at 5,000 miles or 6 months, REGARDLESS OF THE OIL USED (OR CERTIFICATION OF THE VEHICLE). Fuel Lines and Connections, Fuel Tank Band and Fuel Tank Vapor Vent System Hoses Visually inspect for corrosion, damage, cracks - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 55
damage. Replace any damaged parts. A qualified technician should perform these operations. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. Transfer Case Oil Inspect or replace at - 2012 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 56
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE 56 Maintenance Log