2013 Toyota Sienna Warranty, Maitenance, Services Guide
2013 Toyota Sienna Manual
2013 Toyota Sienna manual content summary:
- 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 1
Welcome to the Toyota Family 2013 (SNA) 2013 (SNA) hank you for purchasing a Toyota vehicle. We maintenance. The tab on the side of each page identifies the section you are in. T For more information about our vehicles, our company or the products and services available for your vehicle, please - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 2
Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 10 13 17 23 29 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 30 32 2 - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 3
Table of Contents MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance Maintaining Your Warranty 34 35 Maintenance Log Using the Maintenance Log Charts Maintenance Log Explanation of Maintenance Items Vehicle Identification 36 38 54 58 3 - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 4
change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Financial Services vehicle service agreements and Toyota Auto requirements. Be sure to review this information carefully, since proper - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 5
ignition and fuel systems. While an exact physical copy of the key will open the door and allow retrieval of items locked in the vehicle, it won't start the vehicle unless the key has the same code as the immobilizer. SECURITY For security purposes, access to key codes and service procedures for - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 6
(one that will both open the doors and start the engine), one of the master keys is required. To make a key that will open the door for retrieval of items obtain the key code from a restricted-access database. These businesses can also access a service utility to reprogram the immobilizer if all - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 7
. The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2013 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States and Alaska. For further details, please consult your Toyota dealer - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 8
our first priority. Should you have a problem or . To request that your case be reviewed through the program, complete the customer servicing dealerships. Step 1 Discuss the situation with a dealership manager, such as the service located on the driver's side corner of the dashboard, under the - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 9
settlement program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For the Dispute Settlement Programs is correct as of the date of printing. However, the programs may be changed without notice. For the most current information about - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 10
parts or systems, such as the Powertrain Warranty or Emission Performance Warranty, is governed by the coverage set forth in that warranty as well as the General Warranty Provisions. When Warranty Begins The warranty period begins on the vehicle's in-service date, which is the first date the - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 11
booklet. California residents: Toyota offers you assistance through an informal dispute settlement program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at (800 - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 12
General Warranty Provisions WARRANTY COVERAGE AT A GLANCE WARRANTY 12 Your Warranties in Detail - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 13
/belt and cover, flywheel, valve covers, oil pan, oil pump, engine mounts, turbocharger housing and all internal parts, supercharger housing and all internal parts, engine control computer, water pump, fuel pump, seals and gaskets. Restraint Systems Warranty This warranty covers repairs needed to - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 14
any original body panel that develops installation of non-Genuine Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation warranted part, towing service to the nearest authorized and Tear Noise, vibration, cosmetic conditions - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 15
Limited Warranty Maintenance Expense Normal maintenance services such as Engine tune-ups Replacement of fluids and filters cannot be readily determined. Salvage or Total-Loss Vehicles Any vehicle that has ever been issued a "salvage" title or similar title under any state's law; or has ever been - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 16
New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 17
Was designed, built and equipped to conform at the time of sale with applicable federal emissions standards. • Is free from defects in effect for two years or 24,000 miles from the vehicle's in-service date, whichever occurs first. Additionally, components marked "8/80" in the parts list on pages - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 18
System Air/fuel ratio feedback control system Cold-start enrichment system Deceleration control system Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other components Air Induction System • Intake manifold and intake air surge tank - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 19
wires Spark plugs* Positive Crankcase Ventilation (PCV) System • Oil filler cap • PCV valve or orifice Other Parts Used in Above Systems • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/80) • Pulleys, belts and idlers - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 20
WARRANTY To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 21
Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered and operated in California or any state that adopts California emission warranty provisions are also - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 22
system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. service as a company car or demonstrator prior to delivery. The Emission Performance Warranty period commenced on the date the vehicle was first placed into service - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 23
) and Toyota are pleased to explain the emission control system warranty for your 2013 vehicle. In California, new motor vehicles must be designed Your emission control system may include parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 24
or 70,000 miles, whichever occurs first: - If an emissions-related part System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner's Manual Toyota dealership as soon as a problem exists. The warranty repairs should - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 25
System A/C accessory no. 4 A/C tube and accessory Compressor Compressor with magnet clutch Condenser Front evaporator Front evaporator O-Ring Front expansion valve no. 1 Rear evaporator Rear evaporator O-Ring Air/Fuel Metering System • Engine control computer (engine control module) • Fuel - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 26
System WARRANTY • Charcoal canister • Fuel tank • Fuel tank filler pipe You are responsible for performance of the required maintenance indicated in the Owner's Manual are paid for by you, these services may be performed by you or by any automotive service provider you choose. Toyota will not - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 27
PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 28
California Emission Control Warranty REPAIR DELAYS WARRANTY If a Toyota dealership is unable to complete repairs on your vehicle within 30 days, you may have the repairs made under Toyota's provisions for emergency warranty repairs. See page 32 for details. IF YOU HAVE QUESTIONS If you have - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 29
on your vehicle are warranted by their manufacturer and not Toyota. A separate warranty statement for the tires is in your glove box. To obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 30
according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 31
Your Toyota dealership maintains an extensive inventory of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 32
an authorized Toyota dealership your paid repair invoices and any parts that were removed from at the manufacturer's suggested retail price and warranted labor at a geographically Canada If you are using your vehicle outside the United States, U.S. territories and Canada and need warranty service - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 33
Notes WARRANTY Your Responsibilities 33 - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 34
and timely maintenance. Along with other important information related to vehicle service, you'll find factory-recommended maintenance guidelines and a log Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 35
engine oil level (once a month) and regularly replace the engine oil and oil filter (see the Maintenance Log section of this booklet to determine how often you should change your vehicle's oil date of service, mileage at time of service and a description of service and/or parts installation - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 36
performed. To ensure that your vehicle receives first-quality service and parts, Toyota recommends having maintenance performed by so that you obtain maintenance when recommended. If you are a low-mileage driver, mark your calendar to remind yourself to obtain maintenance every six months. - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 37
for the vehicle body. • DO NOT USE: Any kind of chemical based cleaners, alcohol, solvents, gasoline, steam cleaners, scouring pads, wire brushes, or coarse abrasives to clean your wheels. Engine Oil Selection Please refer to your Owner's Manual for the specific oil viscosity rating recommended - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 38
Conditions 2 Driving on dirt roads or dusty roads: 10,000 miles or 12 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 39
of driver's floor mat Clean cabin air filter Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 40
25,000 miles or 30 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 41
Log 30,000 miles or 36 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 42
35,000 miles or 42 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 43
of driver's floor mat Clean cabin air filter Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 44
55,000 miles or 66 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 45
Log 60,000 miles or 72 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 46
65,000 miles or 78 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 47
of driver's floor mat Clean cabin air filter Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 48
85,000 miles or 102 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 49
Log 90,000 miles or 108 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 50
95,000 miles or 114 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 51
of driver's floor mat Clean cabin air filter Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 52
115,000 miles or 138 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 53
120,000 miles or 144 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque drive shaft bolt (4WD) Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 4 Rotate tires - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 54
yourself, see the "Vehicle Maintenance and Care" and "Do-It-Yourself Maintenance" sections of the Owner's Manual. T Brake Lines and Hoses Visually inspect for proper installation. Check for chafing, cracks, deterioration and signs of leakage. Replace any deteriorated or damaged parts. A qualified - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 55
technician should perform these operations. Engine Coolant Drain the cooling system and refill with an ethylene- driver's floor mat using the retaining hooks. • Never install another floor mat on top of the existing driver's floor mat. • Never install the driver's floor mat upside down. Engine - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 56
filter should be replaced at 5,000 miles or 6 months, REGARDLESS OF THE OIL USED (OR CERTIFICATION OF THE VEHICLE). Fuel Lines and Connections, Fuel Tank Band and Fuel Tank Vapor Vent System Hoses Visually inspect for corrosion, damage, cracks, and loose or leaking connections. Tighten connections - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 57
perform these operations. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. Transfer Case Oil Inspect or replace at specified intervals. When performing inspections, check for - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 58
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE 58 Maintenance Log - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 59
Notes MAINTENANCE Maintenance Log 59 - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 60
Notes MAINTENANCE 60 Maintenance Log - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 61
Notes MAINTENANCE Maintenance Log 61 - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 62
Notes MAINTENANCE 62 Maintenance Log - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 63
Notes MAINTENANCE Maintenance Log 63 - 2013 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 64
Notes MAINTENANCE 64 Maintenance Log