Aastra 470 Datasheet Aastra 400 CallCenter

Aastra 4

00

Call Centre

Call routing and more for small and medium-sized businesses

Customer service and therefore customer loyalty

begin with the initial contact. Even today the phone is

still the primary choice for that all-important first con-

tact by potential customers and repeat calls by exist-

ing customers. Ensuring that customers can actually

reach you and are handled professionally is crucial.

Therefore the back-up of a professional communica-

tion solution is vital.

One main point of contact

Call centres and the tasks they perform have changed dra-

matically in recent years. Today they are less frequently

used purely for customer service. They have evolved to

include specific services i.e. banking enquiries, mobile net-

work issues. Customer satisfaction is vastly improved by

increased internal efficiency and higher productivity - and

by automation simplifying work processes.

As a main point of contact call centres have become

increasingly important, particularly in small and medium-

sized businesses. Potential and existing customers both

appreciate getting the information they need right away,

without delay.

The Aastra 400 Call Centre can deliver all the functionality

required to deliver an excellent service experience.

First impressions count

Customer service staff benefit immensely from having

all the caller's key data in front of them the moment the

phone begins to ring.

If required, Aastra's call centre solutions can also be inter-

linked with CTI applications (e.g. Aastra OfficeSuite), which

means that all the main customer data is automatically

displayed on the screen whenever an incoming call is

received. Not only can the call centre staff then greet the

caller by name, they can pick up seamlessly from the last

conversation.

The Aastra 400 Call Centre provides all the key functional-

ity that small and medium-sized businesses need – a cost

effective, worthwhile solution. For more than a decade

businesses have been successfully using Aastra solutions to

maintain their market share.

This boosts efficiency tremendously and again improves the

quality of the service experience.

Easy to use

Functions such as log-in/log-out, call distribution, and the

monitoring of wrap-up and break times can be carried out

either via desk phone, DECT phones or via a monitor applica-

tion. And with the Aastra Mobile Client (AMC), mobile phones

can be integrated in such a way that all key functions are

available.

This feature is greatly appreciated by staff who are managing

calls via an emergency hotline at weekends as it means they

can do so remotely.

Using the Aastra 2380ip softphone means additional added

value. It creates a purely PC-based all-in-one solution that

ensures professional customer service both at the main call

centre and when utilising remote workers.

Aastra 400 Call Centre solutions - simply better

Optimise your customer

service with the Aastra

4

00

Call Centre!

Aastra 470 Datasheet Aastra 400 CallCenter

Aastra 470 Manual

Aastra 470 manual content summary: