Aastra 5000 Sales Guide Aastra 5000

Aastra 5000 Manual

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  • Aastra 5000 | Sales Guide Aastra 5000 - Page 1
    Aastra 5000 Sales guide Call Server and IPBX Managing your network Terminals Improving your call distribution Optimising your employees performances
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    , powerfull, and flexible 8 Aastra 5000 server - The full IP system 9 AXS-6 - The entry level system 11 AXS-12 - The scalable system 12 AXS - The versatile system 13 AXL - The extendable system 14 AXD - The duplicated system 15 Main functions of Aastra 5000 and AX Series systems 16
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    on SIP protocol, they reduce costs by giving access to offers of alternative operators. And because they can be fully integrated on the IT infrastructure, deployment and installation costs will be optimized. Aastra 5000 brings these Unified Communication solutions. Acquiring an Aastra 5000 solution
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    extendable solutions, for 4 to 150,000 users, based on the SIP protocol. Aastra strives to assist its customers during this IP transformation, by offering innovative solutions as well as a full range of services aimed at supporting the migration of the existing telephony network to an "intelligent
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 7
    IPBX Positioning: a concentrated and optimised range 8 60 100 600 1 000 5 000 AXS-6 AXS-12 AXS AXL AXD Aastra 5000 Server An evolutive and scalable range AXS-6 AXS-12 AXS AXL AXD Aastra 5000 server From 6 subscribers 3 expansion slots From 12 subscribers 3 expansion slots in the
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 8
    Aastra 5000 system range: . the same functional level . the same ergonomics The same range of terminals The features of an efficient IPBX Voicemail and interactive voice response services on AX 50 500 500 500 500 500 500 500 500 500 500 Analogue trunks 4 4 4 4 8 20 20 20 20 20 20 Tie lines
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    LDAP directory . TMA service: deploying, inventoring, configuring, managing the software and configuration files of Aastra IP terminals 5300ip, and Aastra SIP terminal 6700i . OpenLDAP directory which contains up to 80,000 records on Aastra 5000 Communication Server (internal users, external
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    The ONE service zl module is an hardware server to be plugged in a 54xx or 82xx HP ProCurve switch. The Aastra 5000 on zl module supports up to 4000 IP subscribers and provides the same features as on a standard server Full telephony features Embedded Aastra Management Portal SIP interfaces (phones
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    The Aastra XS-6 - The entry level system Aastra XS-6 is the first system in the range that meets the configuration needs of 4 to 38 traditional subscribers 3,000 (if OpenLDAP database is on AX Series), or 80,000 (if OpenLDAP database is on Aastra 5000 Communication Server) 1 IP access on the CPU
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    The Aastra XS-12 - The scalable system Aastra XS-12 meets the configuration needs of 12 to 60 traditional subscribers and , extendable to 3,000 (if OpenLDAP database is on AX Series), or 80,000 (if OpenLDAP database is on Aastra 5000 Communication Server) 1 IP access on the CPU board Recommended and
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 13
    Aastra XS - The versatile system Aastra XS meets the configuration needs of 16 to 64 traditional subscribers and up to 500 IP subscribers. Thanks to an expansion cabinet, the capacity of AXS database is on AX Series), or 80,000 (if OpenLDAP database is on Aastra 5000 Communication Server) 1 IP access
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    - The extendable system Aastra XL meets the configuration needs of at least 50 subscribers and up to 192 offered, extendable to 3,000 (if OpenLDAP database is on AX Series), or 80,000 (if OpenLDAP database is on Aastra 5000 Communication Server) 1 IP access on the CPU board Recommended and non-
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    Aastra XD meets the need for reinforced security (redundancy) in medium-sized and large companies with up to 1,000 users. The power supply and/or CPU card of the AXD 000 (if OpenLDAP database is on AX Series), or 80,000 (if OpenLDAP database is on Aastra 5000 Communication Server) 1 IP access on the
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 16
    , CSTA and VTI-XML) . Hotel/hospital services, check-in / check-out, shared sets Network . IP or TDM networking . Least Cost Routing . SIP, DHCP server for configuring IP terminals and IP base stations (only for AX Series) . FTP server for updating IP terminals and . IP base stations . NTP server
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    included: Aastra IP, Aastra SIP, Aastra mobile terminal, generic IP . Directory access licences, beyond the 500 records included (by 100 Records step), up to 3,000 records (if the OpenLDAP database is on AX Series), or 80,000 records (if the OpenLDAP database is on Aastra 5000 Communication Server
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 18
    regardless of its topology, thanks to the sharing of resources like voicemail services. Dual homing In an Aastra 5000 multi-site, resiliency may be provided for wired IP phones, through the dual-homing feature. When a second node IP address is configured in the IP phone, it will be able to access to
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    : to prohibit, for example, terminal access to the night cleaning service Making users conscious of communication cost and duration . The terminal calculates optional billing software of Aastra 5000 systems: VT Pro, AHS. Use in a multi-company configuration The multi-company application enables
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    centralised directory of the Aastra 5000 solution, which may be integrated with Aastra X Series systems, on the Aastra 5000 server or AM 7450 server. Hotel / motel management applications The basic functions integrated into Aastra 5000 and AX Series systems. The Aastra Hotel Suite application. 21
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    access to the integrated DHCP server used to manage Aastra SIP, IP terminals and IP DECT base stations (only for AX Series) . terminal service (TMA): Aastra 5300ip/5300 and Aastra 6700i terminal administration (deployment, software and configuration files management, inventory of connected terminals
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    is the ideal management software for IPBXs and call manager of Aastra 5000 and Aastra X Series systems in a multi-site configuration or park (installed base of independent IPBXs). The AM 7450 software is based on a centralised and secured Linux server used to manage 50 to 150 000 terminals and 3 to
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 24
    data TLS authentication to Aastra 5000 and Aastra X Series IPBX, and between clients and AM 7450 server IP or ISDN link (in ISDN, functional restrictions, see Product Guide) Security through LAN spatial redundancy Capacities 2,000 AX Series IPBXs and Aastra 5000 Call Server 150,000 terminals 30
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    with company directories such as Microsoft Active Directory (on AM 7450 server) Capacity On the server 200,000 records, including 80,000 records per Aastra 5000 multisite configuration Unlimited number of hierarchy levels On Aastra X Series systems 3,000 records 10 hierarchy levels 25
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    into Aastra 5000 and AX Series systems Aastra 5000 number of metering units displayed on the attendant console. Charging service (client check-in/check-out) From the attendant console or . view for each terminal, the number of calls and their price (in the local currency or in euros) . assign a
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 27
    XP PRO, VISTA PC: standard Windows specifications, 1 Ethernet card Explorer: IE 5.0 or higher, FireFox 2.0 or higher IPBX/Call Server releases Aastra 5000 and AX Series NeXspan R3.2 to R4.2 Main Front Office compatibility Opera, Fidelio (Micros) Starlight, frontRes, Hotix (Amadeus hospitality) Fols
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    Terminals Aastra SIP terminals 6700i Aastra IP and digital terminals 5300ip/5300 Aastra digital terminals 6750 DECT and IP DECT A6757i A5380ip and A5380 A6757 Aastra WLAN 312w A630d Aastra Softphone i2052 29
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    small organisations and large businesses. Aastra SIP terminals 6700i, associated with IPBXs or Aastra call server, allow the use of a telephony screen Enhanced security support including HTTPS, SRTP, and TLS Aastra terminals 6730i and 6731i are developed for small businesses (from R5.1C). It offers
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 31
    802.3AF remote power Power supply through a mains unit Codec G729A, G711 (law a and µ), G722(10) Supported protocols SIP RFC 3261, XML Browser . (included) . . . . (option) . . . 3 . . . . 9(2) by code on Aastra 5000 (7) from R2.2 version, available soon on Aastra 5000 and Aastra IntelliGate (8)
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    configured by the user, the number of keys can be increased to 20 or more, by connecting an extension module (M530). Aastra 5380ip and Aastra 5380 The model Aastra 5380ip/Aastra connected to this terminal. Aastra Phone Suite, a web administration service, enabling an enduser to program the keys and print
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    Physical specifications Wall-mounting position Headset socket Screen Screen size (number of lines/characters) Contrast adjustment Keys Direct access to voicemail Redial On-Hook Directory Mute Handsfree Amplified listening Number of programmable memory keys (direct) Number of interactive keys
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    or she has an unanswered call. Aastra 6755 Aastra 6755 also has a large screen and supports an extension module with 36 programmable keys (M670), in addition to the 20 programmable keys already available on the terminal. This terminal is available with attendant console function (only Aastra 5000 R5
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 35
    Physical specifications Wall-mounting position Headset socket Screen Screen size (number of lines/characters) Contrast adjustment Keys Redial key, mute, directory, voicemail, R, etc Handsfree function Group listening (leds) Intercom Programmable memory keys (led) A6753 A6755 A6757 . . . . . 8
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    Aastra 5000 range. It is available as of release 4.2 and allows, in particular, the connection of existing DECT terminals M9xx as well as handsets Aastra 142d and Aastra and high-quality mobility services: . a solution SSH compatibility > complex administration passwords > administrator login logs .
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    type Linux server For each configuration: each DECT terminal is considered as an SIP subscription on the IPBX/ Call Server SIP subscriptions are declared in the software located on the same IPBX or server as the SIP proxy each DECT terminal is declared in the OMM Prerequisites Aastra 5000, AX Series
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    Mute . . . . . . Message waiting indicator . . . . . . Hands-free function . .(4) .(4) .(4) . . Compatibility with alarm . . . . servers AS7900 R2.1 Call by name - search in the . . . . Aastra 5000 LDAP directory Autonomy (during com/ in standby mode) 14 h/140 h 12
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    number of declarable IP subscribers depends on the characteristics of the Aastra IPBX/Call Server a maximum of 4,000 DECT terminals If the OMM is managing 4,000 SIP DECT subscribers, it must be installed on a Linux server. RFP DECT base station characteristics The DECT base station transmits and
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    6 W Outside: up to 300 m Can be mounted on a wall or a mast Light grey 970 g 151 x 101 x 85 mm 240 x 236,5 x 65 mm Codecs IP access Supported protocols G711, G729ab and G723.1 G711, G729ab and G723.1 1 Ethernet port: 10/100 Mbit/s 1 Ethernet port: 10/100 Mbit/s 802.3 MAC (half/full duplex) 802
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    of bad radio link Associated sets Connection is via an S0 interface. 1S0: 1 base station. Base stations (RFPs) AXS-6 2 or 4 channels AXS-12 2 or 4 channels AXS AXL AXD 2 or 2 or 2 or 4 channels 4 channels 4 channels A waterproof cabinet allows the DECT base stations to be used outside
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    Features DECT terminals All the DECT terminals - M9xx, Aastra 142d, Aastra 600d and A430d - are compatible with the digital DECT offer. (outbound call log) Mute Message lamp Hands-free function Compatibility with alarm servers AS7900 R2.1 Autonomy (during com/in standby mode) Ringer off SOS key
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    A430d A142d A610d A620d A630d 124x43x18 90 g 8 lines . . . 10 . . 1 + 9 100 9 1 . . . 12 h/ 200 h . 146x52x28 138 g 5 lines 176 x 60 . . . 30 . . 10(2) 100 13 10 . . . . 14 h/ 140 h . . IP 50 MEM 135x49x22,5 119 g 9 lines 176 x 160 . . 40 . 3(1)+ 9(2) 200 11 20 . . .(4) . 12 h/ 120 h . IP 50
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    's WLAN offer comprises the Aastra 5000 SIP call processing server and Aastra terminal 312w. This new solution is SIP-based. It is based on standard technologies, completed through some functions developed by Aastra in order to offer more comprehensive voice services. Key points A solution based
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 45
    i2052 softphone Aastra i2052 is a telephony software solution which is installed directly on the user's and use his or her PC like a telephone (full IP mode). CTI and VoIP mode: in CTI mode, Aastra i2052 is connected to the LAN and is used as a supplement to an IP terminal connected to the LAN or
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    Improving your call distribution Basic functions integrated into the IPBXs Aastra 5000 natively integrates all the services that enable a company to offer its customers an efficient telephone call answering service: management of incoming calls, with announcements and musicon-hold a scaleable
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 48
    SIP and digital terminals with a display) . time stamp Consultation of messages from any telephone with keys * Except IP terminals E-voicemail function The e-voicemail function integrated with the IPBXs (by default ). You do not need to have any external server to use this e-voicemail function. 48
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 49
    : upgrades through simple software key code Centralised maintenance on a single server Prerequisites Compatible IPBX/Call Server releases: Aastra 5000 From NeXspan R4.1 Windows server: 2000, 2003 and 2008. For smaller configurations (max. 8 agents): MS Windows Pro and Vista Full IP connection
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    outgoing call processing, and routes intelligently multimedia flows like emails and faxes. To meet all the needs to improve answering services in companies, ACP Contact Center proposes a flexible solution, from basic ACD (Automatic Call Distribution) to the multimedia contact center. Thanks to the
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 51
    Optional modules The ACP Contact Center solution contains optional modules used to offer more advanced customer codes CTI Agent script to guide the agent, displaying call-related information Outgoing call campaigns calling back customers automatically Additional services brought in by the optional
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    and customised routings, no matter the media attractive price in ACP routing configuration upgradeable according to the company's needs, thanks to the solution's modularity comprehensive call distribution service integrated into a single server addition of functions simply by unlocking the software
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    IVR) The optional IVR module of ACP offers an automatic and permanent call distribution service that does not require the presence of remote operators. It offers multiple services: information terminals, automated attendant, account balance consultation, etc. Whether in standalone mode or integrated
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    the same time. Access and synchronisation with external directories Thanks to the multi-directory connectors of the ACP application (Notes, Exchange, SQL, Aastra telephone directory, etc.), the attendants can identify callers and easily transfer them to the right internal correspondent. Supervision
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    wishing to provide an efficient telephone call distribution service. Aastra i2070 benefits from intuitive ergonomics inherent in a Windows save their own work configuration. Some consoles for visually impaired persons are compatible with the Aastra i2070 application (see Aastra's extranet for the
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    latest technological developments from the Web (Web Services / XML) and application servers (Microsoft.net) and thus revolutionises the server, applications Compatibility with all terminal types: Windows or Linux PC, Wi-Fi, PDA, GSM, etc. TWP can be used in a single or multi-company configuration
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    etc. TWP Caller offers: a unified access to multiple enterprise directories (Aastra directory, MS Exchange, Notes, SQL, LDAP, ODBC...) multi-directory 1 to 8,000 subscribers per server. The TWP Browser software licence, included in the Server Pack, allows the use of the server for call by name and
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 59
    , chat, etc., and to access the caller's detailed record in the target database or business application. Example: client record on the SQL Server database The Alerter also offers call diversion to voicemail and multi-database, multi-line search from a single interface. TWP Softphone Designed for
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    to record calls on demand (manual recording) or automatically, thanks to the rules defined by the administrator. In manual mode, the recordings are sent provided to record or play them back via TWP Recorder. TWP Media Server licences can be obtained for each of these applications, to increase the
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    without conference bridge reservation invite participants to the audio conference from the search or by adding phone numbers TWP Audioshare requires a TWP Media Server Audio licence TWP Stats TWP Stats is an easy-to-use tool for producing personal tables and graphs for different call types. Example
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    offers all the necessary configuration and management services: TWP subscriber management: supported by Adobe Flash Player 9 IPBX/Call Server releases Aastra 5000 NeXspan as from R4.1 All terminals type: IP, SIP, i2052, analogue, DECT or DECT IP (supervision mode according to server) CSTA
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 63
    hotel/motel line). This module can be installed in a stand alone configuration or together with other ACP modules. Channel connection is exclusively in IP mode. Available functions: brings down the costs of hiring conference services It secures conversations thanks to participant identification 63
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 64
    private Outlook contacts CTI: call control, call from a document, log (advanced users) Mobile clients Integration/unification UCP is systems. Three interoperation modes are possible according to needs and message server: e-voicemail: transferring voice messages as e-mail attachment integrated mode:
  • Aastra 5000 | Sales Guide Aastra 5000 - Page 65
    to choose a document from several available documents and to ask to receive it by fax Advantages Quality of call distribution Better team work Unification of flows Fax Management Rich, modular and scalable solution Prerequisites Compatible IPBX/Call Server releases: Aastra 5000 NeXspan as from
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    on open standards (SIP, LDAP, XML, etc.), Aastra enables enterprises to communicate and collaborate more efficiently. www.aastra.com Aastra France 1 rue Arnold Schoenberg 78286 Guyancourt cedex France T + 33 (0)1 30 96 42 00 www.aastra.fr http://support.aastra.fr Aastra Telecom Unit B3 Armstrong
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Aastra 5
000
Sales guide
Call Server and IPBX
Managing your network
Terminals
Improving your call distribution
Optimising your employees
performances