Aastra 6773ip User Guide OpenPhone 75 and 27, VTel on OpenCom 1000
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- Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 1
OpenPhone 75 OpenPhone 27 Used as an Attendant Terminal on the OpenCom 1000 Communications System User Guide - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 2
If you require further technical support or information about other Aastra DeTeWe products, please refer to our website at www.Aastra-DeTeWe.de. It provides additional notes and tips on the product. We hope you enjoy using OpenPhone. OpenCom 1000 Product Family This user guide applies to the OpenCom - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 3
Terminal 3 1.1 Functionality 3 1.2 The Design of the VTel 6 1.2.1 The Standard Design of the OpenPhone 75 as a VTel 6 1.2.2 The Standard Design of the OpenPhone 27 as a VTel 7 1.2.3 Additional Key Assignments 7 1.3 Configurations 10 1.3.1 Single-user Mode 11 1.3.2 Parallel - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 4
5. Appendix 26 5.1 Diagnostic Alerts 26 5.2 Notes Tenant 1 31 5.3 Notes Tenant 2 32 5.4 Notes Tenant 3 33 5.5 Notes Tenant 4 34 5.6 Special Call Numbers 35 5.7 Notes on Disposal 36 5.8 Declarations of Conformity 36 2 - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 5
IP or OpenPhone 27 to work in this way is carried out by the customer service. A number of VTels can operate in parallel and are thus able to assist one another when lines are very busy. Parallel operation also enables staff to move between workplaces. About this User Guide This user guide focuses - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 6
OpenPhone 75 / OpenPhone 27 Used as an Attendant Terminal Functionality Normally, customer service technicians configure the following default the particular terminal. The call variants can be switched over as follows: ■ manually, using the "Call variant" key ■ switchover to variant 2 is automatic - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 7
OpenPhone 75 / OpenPhone 27 Used as an Attendant Terminal Functionality ■ switchover to variant 1 is automatic if a VTel in single-user or parallel mode is activated by means of the "VTel" key. Note: The "VTel" key is configured by the customer service. For information on single-user operation and - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 8
Internal.T2 Transfer Level keys Dial keypad Plus/Minus key C key MenuCard key ABC key Redial key Enquiry key Headset key Disconnect key Muting key Hands-free/Open-listening key Info key Key assignment and programmed call keys on the OpenPhone 75 VTel with one keypad extension KeyExtension 75D 6 - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 9
on the back) Softkey Info key Call key Cancel key SOS Connector for headset Key assignment on the OpenPhone 27 VTel Enquiry key PC adapter Mikrophone 1.2.3 Additional Key Assignments In addition to the normal OpenPhone 75 and OpenPhone 27 keys, the VTels are equipped with the following extra keys - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 10
programmed by the system administrator. The charge information contains all the charge data concerning the external call that was made. On the OpenPhone 27 and on an OpenPhone 75 on which this feature key has not been configured, the charge information is available on the info key. 1. For footnotes - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 11
OpenPhone 75) You use this feature key to gain quick access to the call list. On the OpenPhone 27 and on an OpenPhone an automatic switchover to variant 1 (daytime service). However, if another VTel is already all calls are still signalled on this VTel, but mutely. The keys can still be used. When no - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 12
OpenPhone 75 / OpenPhone 27 Used as an Attendant Terminal Configurations Direct: xyz5 Footnotes for the Chapter Additional Key Assignments Default configuration which can only be changed by service personnel: 1: three external keys 2: cyclical call distribution 3: no overflow destination 4: one - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 13
75 or OpenPhone 27 is configured as a VTel in the tenant. Using the "VTel" key, the attendant terminal can deactivate and thus automatically switches over to variant 2 (night-time service). When the VTel switches on again, there is an automatic switchover to variant 1 (daytime service). Variant - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 14
OpenPhone 75 / OpenPhone 27 Used as an Attendant Terminal Configurations ■ "Ready": as long as another VTel is switched on, all calls are still signalled on this VTel, but mutely an automatic switchover to variant 2 (night-time service). Central telephone number VTel 1 terminal telephone number - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 15
The first three operating modes listed above can be configured by customer service personnel for each tenant. Mixed modes are also possible, i. e. several tenants at the same time on the same equipment (the OpenPhone 75 as well as the OpenPhone 27),for example: ■ VTel 1 takes calls for tenant 1 - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 16
VTel in a company or department is switched off, there is an automatic switchover to variant 2 (night-time service) or to the stand-by VTel. Indication of the Operating State on the OpenPhone 75 On an OpenPhone 75, the operating state is indicated on the "VTel" key as follows: LED of the key is - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 17
in a company or department is switched off, there is an automatic switchover to variant 2 (night-time service) or to the stand-by VTel. Indication of the Operating State on the OpenPhone 75 On an OpenPhone 75, the operating state is indicated on the "VTelMode T x" key as follows: LED of the key - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 18
Attendant Functions 3. Attendant Functions OpenPhone 75 3.1 OpenPhone 75 3.1.1 Accepting Calls In the Idle State To accept calls in the order of priority (external calls, recalls, internal calls and then personal calls) when - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 19
Attendant Functions OpenPhone 75 3.1.2 Transferring Calls You want to transfer a call: R Press the enquiry key, then Z dial the call number. or g Press a free internal key, then Z dial the - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 20
Attendant Functions OpenPhone 75 Z dial the external line seizure code digit, e. g. 0 (exchange line seizure). or g Press a free external key. or g Press a free internal key, then Z dial the external - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 21
Attendant Functions OpenPhone 75 If the called subscriber is busy: g Resume the held call, inform the caller, then T disconnect the call. You want to set up an external - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 22
Attendant Functions OpenPhone 27 3.2 OpenPhone 27 3.2.1 Accepting Calls In the Idle State To accept calls in the order of priority (external calls, recalls, internal calls and then personal calls) when - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 23
Attendant Functions OpenPhone 27 Continue the interrupted call: C Press the C key (long key press). F Use the arrow key to select the desired programmed function (call key). OK Press - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 24
Attendant Functions OpenPhone 27 You want to set up an external connection for an internal subscriber, the internal subsriber waits for the connection: R Press the enquiry key, then Z - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 25
(default password "0000"). O Confirm with the OK key. P Use the arrow key to select the desired variant. O Confirm with the OK key. On the OpenPhone 27 C Press the C key (long key press). F Use the arrow key to select the "Call variant T x" function. OK Press the "OK" softkey. Z Enter the - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 26
the charge information. 4.3 Confirming Diagnostic Alerts In case of incoming diagnostic alert, the LED of the info key is illuminated (on the OpenPhone 75). i Press the info key. O Select the diagnosis and make a note of the alert number. For information on interpretation and possible remedies - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 27
4.4 System and Subscriber Maintenance You can use the MenuCard 0ƒCentral config. - 1 System service to change the system settings. Use the Menu- Card 0ƒCentral config. - 2 Subscriber serv from any system terminal. For a description, please refer to the OpenPhone 75 and OpenPhone 27 user guides. 25 - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 28
Appendix 5. Appendix Diagnostic Alerts 5.1 Diagnostic Alerts Alert No. 2 11 12 13 14 Diagnostic Text Explanatory Text No reference clock source Cause: 1. No external digital interface in system 2. All configured external digital interfaces failed, system is unsynchronised Remedy: Inform the - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 29
Appendix Diagnostic Alerts Alert No. 15 17 18 19 20 21 22 24 25 26 Diagnostic Text Explanatory Text Number of inoperative radio parts has reached critical level Number of inoperative radio parts has reached critical level (default = 50%). Diagnostic memory overflow The next entry in the - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 30
Appendix Diagnostic Alerts Alert No. 27 28 Diagnostic Text Explanatory Text Computer on interface $1 failed Cause: 1. Cable has been unplugged 2. Computer is not running 3. Data communication with the computer has been interrupted Remedy: Check cable/connection, re-establish connection Printer - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 31
reached critical threshold level (default = 50%). Error on FlashCard: fatal error = $1 on DBMS accessing file Cause: Fatal error while accessing files on FlashCard. Inform customer service immediately. Remedy: FlashCard must be replaced 29 - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 32
-only Cause: FlashCard has erroneously been placed in read-only state. Inform customer service immediately. Remedy: Use the telnet "mount" command to mount the FlashCard. If Cause: Fatal error accessing DBMS. Inform customer service immediately. Remedy: Reset the system as soon as possible. 30 - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 33
Appendix 5.2 Notes Tenant 1 Central call number(s) Central emergency call number Internal: External: Internal: Variant No. 1 2 3 4 5 6 7 8 9 10 Name Service points Call no.: Address: Remarks Notes Tenant 1 31 - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 34
Appendix 5.3 Notes Tenant 2 Central call number(s) Central emergency call number Internal: External: Internal: Variant No. 1 2 3 4 5 6 7 8 9 10 Name Service points Call no.: Address: Remarks Notes Tenant 2 32 - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 35
Appendix 5.4 Notes Tenant 3 Central call number(s) Central emergency call number Internal: External: Internal: Variant No. 1 2 3 4 5 6 7 8 9 10 Name Service points Call no.: Address: Remarks Notes Tenant 3 33 - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 36
Appendix 5.5 Notes Tenant 4 Central call number(s) Central emergency call number Internal: External: Internal: Variant No. 1 2 3 4 5 6 7 8 9 10 Name Service points Call no.: Address: Remarks Notes Tenant 4 34 - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 37
Appendix 5.6 Special Call Numbers Call no. Designation/name Special Call Numbers Remarks 35 - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 38
: Electrical equipment does not belong in household waste. Deposit it free of charge at a return centre. 5.8 Declarations of Conformity The OpenPhone 75, OpenPhone 75 IP and the OpenPhone 27 are conform to the requirements set down in the EU directive 99/5/EC. The Declarations of Conformity can be - Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 39
- Aastra 6773ip | User Guide OpenPhone 75 and 27, VTel on OpenCom 1000 - Page 40
Aastra DeTeWe GmbH • Zeughofstraße 1 • D-10997 Berlin • www.Aastra-DeTeWe.de Item No. 68924.018 As of 01.2007 Subject to changes
OpenPhone 75
OpenPhone 27
Used as an Attendant Terminal
on the OpenCom 1000 Communications System
User Guide