Acer Altos G520 Altos G520 Service Guide
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- Acer Altos G520 | Altos G520 Service Guide - Page 1
Altos G520 Service Guide Service guide files and updates are available on the CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: N/A PRINTED IN TAIWAN - Acer Altos G520 | Altos G520 Service Guide - Page 2
Revision History Please refer to the table below for the updates made on Altos G520 service guide. Date 2004/09/14 Chapter CH1 Updates 1. Revise to Intel E7320 Memory Controller Hub(MCH) on page 1 2. Modify from 82541QI to 82541PI on page 4 II - Acer Altos G520 | Altos G520 Service Guide - Page 3
, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically - Acer Altos G520 | Altos G520 Service Guide - Page 4
additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. IV - Acer Altos G520 | Altos G520 Service Guide - Page 5
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part - Acer Altos G520 | Altos G520 Service Guide - Page 6
VI - Acer Altos G520 | Altos G520 Service Guide - Page 7
Removal and Replacement 56 General Information 57 Disassemble Altos G520 58 Removing the Housing 58 Removing the Air Duck, Heatsink and CPU 59 Removing the Memory 59 Removing the PCI 59 Removing the HDD and FDD Module 60 Removing the Power Supply 62 Removing the Mainboard 62 Removing the - Acer Altos G520 | Altos G520 Service Guide - Page 8
77 ACPI Runtime Checkpoints 78 Memory Error Codes 79 Chapter 5 Jumper and Connector Information 80 Clearing the CMOS 80 Clearing the Password 81 Jumper and Connector 82 Chapter 6 FRU (Field Replaceable Unit) List 89 Altos G520 Exploded Diagram 90 Part List 91 Appendix A Test Compatible - Acer Altos G520 | Altos G520 Service Guide - Page 9
if mixed memory types are installed on the same server board. DIMM modules of identical type, banking and stacking technology, and vendor should be installed in the Altos G520. T SCSI Controller T Optional add-on U320 SCSI card T RAID Controller T Embedded SATA RAID 0/1 support T Optional add - Acer Altos G520 | Altos G520 Service Guide - Page 10
T Supports RAID 0 or RAID 1 T Supports Windows 2000, Windows Server 2003, Red Hat Linux 9.0, Red Hat Enterprise Linux 3.0 AS (Update Pack 1 only) and NetWare 6.5 T External Ports T PS/2 keyboard/mouse ports T One Serial T One VGA (monitor) port T Four USB 2.0 ports T One LAN port T Power Supply (PSU - Acer Altos G520 | Altos G520 Service Guide - Page 11
port header T Two ATA interface with Ultra 33,66 and 100 DMA mode T Two serial ATA connectors with support for RAID 0 and RAID 1 T One floppy drive interface with support for one drive T PS/2 keyboard and mouse ports T Integrated Capabilities T Integrated 2D/3D graphics controller: ATI Rage XL - Acer Altos G520 | Altos G520 Service Guide - Page 12
System Block Diagram Dual Intel Xeon® DP Processor Support (Nocona/Jayhawk) FSB 800 MHz x4 PCI-Express (2GB/s) PCI ATA100 x 2 (100 MB/S) mBMC FWH BIOS LPC 1.0 4-bit/33MHz (16.5MB/S) Super I/O Floppy x 1 PS2 x 2 Serial Port x 1 Serial ATA x 2 (150 MB/S) RAID 0, 1 supported 6 4 Chapter 1 - Acer Altos G520 | Altos G520 Service Guide - Page 13
8 GB ECC DDR266/333 capacity Intel® PRO/1000 MT Server Network Connections PCI-Express X4 Bus Integrated Graphics PCI-X 64/66 Dual Intel® Xeon™ processors FSB 800 support Intel® E7320 chipset 2 x ATA100 IDE channels PCI 32/33 SATA Port x 2 Chapter 1 5 - Acer Altos G520 | Altos G520 Service Guide - Page 14
Mainboard Placement SS UUSS TT UUTT VV WWXX Y Z AAAA BB CC DD EE FF R Q KK GG 2A HH 2B P 1A II 1B O JJ N M O G F E D C BA LK J I H 6 Chapter 1 - Acer Altos G520 | Altos G520 Service Guide - Page 15
1 C ATI Rage XL VGA chipset US CPU 1 fan connector D PCI Slot 3 (PCI 32-bit/33MHz) T CPU Socket 2 E PCI Slot 4 (x4 PCI-Express) UT CPU 2 fan connector F Gigabit LAN chipset V ATA Power Connector G 32-bit/33MHz PCI bus slot 5 W BIOS Select Jumper H Gigabit LAN port (10/100 - Acer Altos G520 | Altos G520 Service Guide - Page 16
Hot Plug HDD Cage backplane board layout (SCSI) Item 1 2 3 4 5 Description 122-pin SAF-TE connector 80-pin SCSI HDD connector 68-pin SCSI HDD connector SCSI HDD management cable connector (I2C bus) Power connector 8 Chapter 1 - Acer Altos G520 | Altos G520 Service Guide - Page 17
Hot Plug HDD Cage backplane board layout (SATA) 1 2 3 Item 1 2 3 Description SATA HDD slot SATA cable connector HDD backplane power connector (10pin) Chapter 1 9 - Acer Altos G520 | Altos G520 Service Guide - Page 18
Front Bezel Note: No. Description No. Item 1 Front Bezel 2 Security Keylock 3 System Power Indicator 4 Hard Disk Activity Indicator 5 System Fault Indicator 6 LAN1 Activity Indicator NOTE: Please ignore item 7 No. Description 10 Chapter 1 - Acer Altos G520 | Altos G520 Service Guide - Page 19
with Hot Plug hard disk cage installed. Altos G520 with non-Hot Plug hard disk cage installed. Item 1 2 3 4 5 6 7 System fault indicator3 LAN activitiy indicator NOTE: indicator 1 lights up green to indicate HDD power on and lights up in red when a HDD fault occurs. NOTE: indicator 2 lights - Acer Altos G520 | Altos G520 Service Guide - Page 20
Rear Panel Altos G520 with redundant power supply unit installed. Altos G520 with fixed single power supply unit installed. NOTE: Please ignore item 7 No. Item 1 Main power supply cable socket 2 USB ports 3 PS/2 keyboard port 4 PS/2 Mouse Port 5 VGA/monitor port 6 Serial port 8 - Acer Altos G520 | Altos G520 Service Guide - Page 21
cage installed. Altos G520 with non-Hot Plug hard disk cage installed. No. Item 1 Power supply module bays for supports two hot-swappable power supply modules, the system comes bundled with a single standard 600-watt power supply module only. You have the option to purchase an extra power supply - Acer Altos G520 | Altos G520 Service Guide - Page 22
or above 800 MB/S Processor voltage can be detected by the system without setting any jumper BIOS Item BIOS code BIOS version BIOS ROM type BIOS ROM size BIOS ROM package Supported protocol Boot from CD-ROM feature Supports LS-120 drive Supports BIOS boot block feature Specification AMI Bulk mode - Acer Altos G520 | Altos G520 Service Guide - Page 23
bus VGA bus speed VGA Memory Function control IDE Interface ATI RAGE XL PCI 2.2 Bus 100MB/s 8MB VRAM Enable/disable by BIOS Setup Specification Item IDE controller IDE controller resident bus Number of IDE channel Supported IDE interface Supports LS-120 Supports bootable CD-ROM Function control - Acer Altos G520 | Altos G520 Service Guide - Page 24
2GB 2GB 2GB 8GB 4GB TO provide a memory fault tolerant system, Altos G520 includes specialized hardware to support fail-over to a spare DIMM device ( DIMM(s) will be put into service and the falling DIMM will be removed from service. Only one sparing cycle is supported. If this feature is not - Acer Altos G520 | Altos G520 Service Guide - Page 25
0100000-0F9FFFF 0FA0000-0FFFFFF 1000000-FFFFFFF Specification Built-in National Semiconductor PC87417 super I/O controller ISA bus 2 Yes 9-pin D-type female connector 3F8h 2F8h 3E8h 2E8h IRQ 4 IRQ 11 Size 640 KB System Memory 128 KB Video RAM 32 KB for VGA BIOS 32 KB I/O Expansion ROM 16 KB - Acer Altos G520 | Altos G520 Service Guide - Page 26
Controller-2, 8237 CLEAR Math Co-processor BUSY RESET Math Co-processor Math Co-processor System I/O Port Bit 3: Onboard 0, 1]: 2/9, 450 MHz [0, 0, 1, 1]: 1/5, 500 MHz SMISW/SCISW/SOFTNMI BIOS/Password check control PCI Configuration Address Reg PCI Configuration Data Reg Fixed Hard Disk Parallel - Acer Altos G520 | Altos G520 Service Guide - Page 27
IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 Reserved Floppy Diskette Parallel Port Real Time Clock Reserved Reserved Reserved PS/2 Mouse Numeric Processor Embedded Hard Disk Reserved Function PCI Interrupt Routing PCI Devices INTA# Slot 1 PIRQ4 INTB# PIRQ12 Slot 2 PIRQ5 PIRQ11 Slot 3 PIRQ6 - Acer Altos G520 | Altos G520 Service Guide - Page 28
T Independent power management timer recovery time: 3-5 seconds T Global power management timer (1-60 minutes) T power management timer (1-60 minutes) or pushing external switch button T CPU goes into SMM (System Management Mode) T CPU The VGA BIOS should support DPMS (Desktop Power Management System - Acer Altos G520 | Altos G520 Service Guide - Page 29
Non-operating Non-operating (Storage package) Humidity Operating Non-operating (unpacked) Non-operating (Storage package) Vibration Operating (unpacked) Non-operating (packed) Specifications +5 to +35°C -10 to +60°C -20 to +60°C 20% - 80% RH, non-condensing 20% - 80% RH, non-condensing 20% - 90% RH - Acer Altos G520 | Altos G520 Service Guide - Page 30
power supply Material Cooling System Indicators Switch Weight Specification W x D x H 195mm x 545mm x 435mm (5U Height) MCS-002 Four external USB2.0 One serial port and one serial port header Two ATA interface with Ultra 33, 66 and 100 DMA mode Two serial ATA connectors with support for RAID - Acer Altos G520 | Altos G520 Service Guide - Page 31
management tool based on the Simple Network Management Protocol (SNMP) and Remote Procedure Call (RPC) via service provider. It detects server problems related to the processor thermal condition, voltage detection, fan status or redundant power supply status. This feature is designed primarily - Acer Altos G520 | Altos G520 Service Guide - Page 32
specification. It provides an architecture that defines how unique device can all communicate with the CPU in a standard way. With IPMI, the CPU It is used for common chassis and emergency management functions, including power and reset control, chassis status, events, and FRU inventory. Basedboard - Acer Altos G520 | Altos G520 Service Guide - Page 33
values into the battery-backed nonvolatile memory called COMS RAM. This memory area is not part of the system RAM. NOTE: If you repeatedly receive The system reboots immediately after you exit Setup. As you change your BIOS Setup, examine the system configuration values. When you are satisfied that - Acer Altos G520 | Altos G520 Service Guide - Page 34
Entering setup To enter Setup, press the key of m. NOTE: You must press mwhile the system is booting. This key does not work during any other time. 26 Chapter 2 - Acer Altos G520 | Altos G520 Service Guide - Page 35
The Key Help Guide shows you how to move around the BIOS setup screen. T Use the w yz x arrow keys to move around the Setup Utility screen. T Use the dkeys to move to the next page or the ^ - Acer Altos G520 | Altos G520 Service Guide - Page 36
are shown in bold text. Parameter AMI BIOS Processor Build Date Processor Type Speed Count System Memory Size System Time Language Description Type of processor currently installed in your system BIOS build date Processor brand ID string Calculated processor speed Detected number of physical - Acer Altos G520 | Altos G520 Service Guide - Page 37
USB Configuration PCI Configuration Memory Configuration Preproduction Debug Description Configure processors Configure the IDE device(s) Configure the floppy drive(s) Configure the Super I/O chipset Configure the USB support Configure PCI devices Configure memory devices This option provides - Acer Altos G520 | Altos G520 Service Guide - Page 38
Displays the CUPID of the processor Displays cache L1 size Displays cache L2 size Displays cache L3 size. Visible only if the processor contains an L3 cache This should be enabled in order to boot legacy OSes that cannot support processors with extended CPUID funtions N/A N/A N/A N/A Disabled - Acer Altos G520 | Altos G520 Service Guide - Page 39
state. Primary used to support older operating System that do not support Hyper Threading. Enable Hyper-Threading Technology only if OS supports it. Enabled Disabled Select disabled for maximum CPU speed. Select enabled to Auto allow the OS to reduce power consumption Disabled NOTE:This option - Acer Altos G520 | Altos G520 Service Guide - Page 40
IDE Configuration The IDE Configuration submenu lets you define the parameter settings related to the hard disk/s. 32 Chapter 2 - Acer Altos G520 | Altos G520 Service Guide - Page 41
When enabled the S-ATA channels are reserved to be Disabled used as RAID Enabled Defines priority between S-ATA channels. Default set the S-ATA Port 20,25,30,35 The 90pin cable is required for UDMA-66 and above. BIOS detects the cable by querying the host and/or device. Select the mechanism for - Acer Altos G520 | Altos G520 Service Guide - Page 42
method. Disabled For drivers with more than 504MB, the LBA mode Auto is necessary. Enhances disk performance depending on the Disabled hard disk in use. If you set this parameter to Auto, Auto BIOS setup automatically detects if the installed hard disk drive supports the Block Mode function - Acer Altos G520 | Altos G520 Service Guide - Page 43
supports the 0 function. If supported, it allows for faster data 1 recovery and read/write timing that reduces hard 2 disk activity time. This results in better hard disk 3 performance. 4 Selects DMA (Direct Memory , BIOS setup will enable the S.M.A.R.T function if the driver supports it - Acer Altos G520 | Altos G520 Service Guide - Page 44
The Floppy Configuration submenu displays the type of floppy drive installed in the server. Parameter Floppy A Onboard Floppy Controller Description Select the type of floppy drive connected to the system. Allows BIOS to Enable or Disable Floppy Controller Option Note: Intel no longer validates - Acer Altos G520 | Altos G520 Service Guide - Page 45
Serial Port A Address Serial Port B Address Description Option that is used by other serial port is hidden to prevent conflicting settings. Allows BIOS to select serial port A base address Option that is used by other serial port is hidden to prevent conflicting settings. Option Disabled 3F8 - Acer Altos G520 | Altos G520 Service Guide - Page 46
USB Configuration The USB Configuration submenu lets you specify the settings for the legacy devices and USB 2.0. Parameter USB Function Legacy USB Support Port 60/64 Emulation USB 2.0 Controller USB 2.0 Controller Mode Description Option When set to disabled other USB options are grayed out - Acer Altos G520 | Altos G520 Service Guide - Page 47
controller to use as the primary boot Disabled device. Enabled selects the on board device. Enabled Grayed out if Onboard, Video is set to "Disabled" Enables or disables onboard Network Interface Controller Disabled Enabled Grayed out if device is disabled Disabled Enabled Chapter 2 39 - Acer Altos G520 | Altos G520 Service Guide - Page 48
for testing extended memory 1 MB 1 KB Every Location Disabled When enabled, BIOS will activate and memory above physical memory Enabled Disabled provides the most memory space. Disabled Sparing reserves memory to replace failures Spare Grayed out if current memory configuration does not support - Acer Altos G520 | Altos G520 Service Guide - Page 49
Boot The Boot menu allows you to specify the preferred settings during system bootup. Press Enter to enter the submenu screen of the parameters shown in the screen below. Parameter Boot Settings Configuration Boot Device Priority Hard Disk Drives Removable Drives CD/DVD Drives Description - Acer Altos G520 | Altos G520 Service Guide - Page 50
PS/2 Mouse Support POST Error Pause Hit "F2" Message Display Scan User Flash Area 42 Description Option Allows BIOS to skip certain error occurs while booting, the system automatically switches to text mode Sets the power on state for Numlock. Off On Enable this parameter if you intend to - Acer Altos G520 | Altos G520 Service Guide - Page 51
Boot Device Priority The Boot Device Priority submenu lets you specify the boot search sequence during the POST process. Parameter 1st Boot Device nth Boot Device Description Specifies the boot sequence from the available devices A device enclosed in parenthesis has been disabled in the - Acer Altos G520 | Altos G520 Service Guide - Page 52
Hard Disk Drives The Hard Disk Drives submenu lets you specify the devices that will be considered as the primary and secondary hard drives. Parameter 1st Boot Device nth Boot Device Description Specifies the boot sequence from the available devices Specifies the boot sequence from the available - Acer Altos G520 | Altos G520 Service Guide - Page 53
Removable Devices The Removable Devices submenu displays the type of removable devices available in the system. Parameter 1st Boot Device nth Boot Device Description Specifies the boot sequence from the available devices Specifies the boot sequence from the available devices Option Varies based - Acer Altos G520 | Altos G520 Service Guide - Page 54
ATAPI CD/DVD Devices The ATAPI (Advanced Technology Attachment Packet Interface) CD-ROM submenu displays the type of ATAPI CD-ROM available in the system. Parameter 1st Boot Device nth Boot Device Description Specifies the boot sequence from the available devices Specifies the boot sequence from - Acer Altos G520 | Altos G520 Service Guide - Page 55
Password User Access Leves Clear User Password Fixed disk boot sector protect Password on Boot Description Option Prevents unauthorized access to the BIOS Information Display setup Secures your system against unauthorized Not Installed use. Once you set this password, you have Installed to type - Acer Altos G520 | Altos G520 Service Guide - Page 56
Parameter Secure Mode Timer Secure Mode HotKey (CTRL-ALT-) Secure Mode Boot Front Panel Switch Inhibit NMI Control Description Option Grayed out if User password is not installed. 1 minute 2 minutes 5 minutes 10 minutes 20 minutes 60 minutes 120 minutes Grayed out if User password is not - Acer Altos G520 | Altos G520 Service Guide - Page 57
To set an Administrator/User password 1. Use the up/down keys to highlight a password parameter (Administrator Password or User Password) then press Enter. A password box will appear. 2. Type a password then press Enter. The password may consist of up to six alphanumeric characters (A-Z, a-z, 0-9). - Acer Altos G520 | Altos G520 Service Guide - Page 58
Server The Server menu allows you to configure the system parameters. Parameter System Management Serial Console Features Event Log configuration Assert NMI on SERR Assert NMI on PERR Resume on AC Power (in BIOS Security menu) is disabled. Power On Controls action if boot processor is disabled - Acer Altos G520 | Altos G520 Service Guide - Page 59
. Controls the policy upon timeout. Enable or disable trigger for system sensor events. Option Disabled 5 minutes 10 minutes 15 minutes 20 minutes Stay On Reset Power Off Disabled Enabled Chapter 2 51 - Acer Altos G520 | Altos G520 Service Guide - Page 60
System Management The System Management submenu displays specific system information. The following is for reference purposes only, your system configuration may vary. 52 Chapter 2 - Acer Altos G520 | Altos G520 Service Guide - Page 61
The Serial Console Features submenu allows you to configure serial port settings. Parameter BIOS Redirection Port Baud Rate Flow Control Terminal Type ACPI Redirection port Description Option If enabled, BIOS uses the specified serial Disabled port to redirect the console to a remote termi - Acer Altos G520 | Altos G520 Service Guide - Page 62
Critical Event Logging ECC Event Logging PCI Error Logging FSB Error Logging Hublink Error Logging Description Enable to clear logs. Allows logging of BIOS events. Logs fatal errors including PERR, SERR, and ECC. Enable or disable ECC event logging. Enable or disable PCI error logging. Enable or - Acer Altos G520 | Altos G520 Service Guide - Page 63
Exit The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Parameter Save Changes and Exit Discard Changes and Exit Discard Changes Load Setup Defaults Load - Acer Altos G520 | Altos G520 Service Guide - Page 64
56 Chapter 2 - Acer Altos G520 | Altos G520 Service Guide - Page 65
how to disassemble the server system for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Phillips screw driver T Flat-bladed screw driver - Acer Altos G520 | Altos G520 Service Guide - Page 66
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the power cable from the system. 57 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 67
Disassemble Altos G520 Removing the Housing 1. Open the front door with the key in the clockwise direction. 2. Lift the front door and detach it from the chassis. 3. Remove - Acer Altos G520 | Altos G520 Service Guide - Page 68
to release the heatsink from the mainboard. 4. Lift the CPU lever and remove it from the mainboard. Removing the Memory 1. Pop up the memory to release it. Removing the PCI 1. Disconnect the SCSI cable. 2. Press tje tabs tab to release the PCI card holder. 3. Remove the SCSI card. 59 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 69
Removing the HDD and FDD Module 1. Pull the cables from the cable click. 2. Disconnect the SCSI cables from the rear of HDD. 3. Disconnect the power cables from the rear of HDD. 4. Remove the four thumb screws from HDD cage. 5. Pull the HDD cage from the chassis. 6. Remove the two screws - Acer Altos G520 | Altos G520 Service Guide - Page 70
the IDE cable and FDD cable. 19. Disconnect the system fan power cable from mainboard. 20. Press the fan holder to release the rear fan. 21. Push left direction to take the rear fan out from chassis. 22. Disconnect the 24 PIN power cable, 4 PIN signal cable and 8 PIN power cable. 61 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 71
Removing the Power Supply 1. Remove the four screws. 2. Pull the PSU out from chassis. 3. Remove the four screws to detach the PSU bracket. Removing the Mainboard 1. Disconnect the front - Acer Altos G520 | Altos G520 Service Guide - Page 72
remove the LED holder. 10. Take the LED module out from the position. 11. Remove the two screws. 12. Then remove the USB cable. 63 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 73
This chapter provides troubleshooting information for the Altos G520: T Error Message T BIOS POST Beep Codes T BIOS Recovery Beep Codes T POST Error Codes and Messages T Boot Block Error Beep Codes T Post Error Beep Codes T BIOS Beep Codes T POST Code Checkpoints T Bootblock Initialization - Acer Altos G520 | Altos G520 Service Guide - Page 74
occurred in onboard memory.This error is followed by an address Parity Error A parity error occurred in onboard memory at an unknown address NVRAM/CMOS/PASSWORD cleared by Jumper NVRAM, CMOS and passwords have been cleared. The system should be powered down and the jumper removed 65 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 75
long beep - video is active. One long beep and two short beeps: Insert the BIOS recovery diskette. An error or warning condition at boot can result in a series of beeps being issued known as "beep codes." These beeps have a code that identifies system or PCI card events. For example, some Acer RAID - Acer Altos G520 | Altos G520 Service Guide - Page 76
Test failed CMOS memory size different RAM R/W test failed BIOS error. Error code = 14A (this is really ADM_MODULE_ERR) 67 Response Pause Pause Pause Pause Halt Not an error Halt Pause Pause Pause Pause Pause Pause Not an error Halt Pause Pause Pause Halt Halt Halt Halt Halt Halt Pause Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 77
Replace Password check failed Thermal Trip Failure Insufficient Memory to Shadow PCI ROM BSP Processor failed BIST Processor missing microcode --P0 Processor missing microcode -- P1 BIOS does not support current stepping --P0 BIOS does not support current stepping -- P1 L2 cache size mismatch CPUID - Acer Altos G520 | Altos G520 Service Guide - Page 78
8502 8504 8505 8506 8600 8601 8602 8603 Error Message Processor 02 unable to apply BIOS update Processor 01 failed BIST Processor 02 failed BIST BIOS does not support current stepping for Processor 1 BIOS does not support current stepping for Processor 2 Watchdog timer failed on last boot OS boot - Acer Altos G520 | Altos G520 Service Guide - Page 79
long beep Description Insert diskette in floppy drive A: AMIBOOT.ROM file not found in root directory of diskette in A: Base Memory error Flash Programming successful Floppy read error Keyboard controller BAT command failed No Flash EPROM detected Floppy controller failure Boot Block BIOS checksum - Acer Altos G520 | Altos G520 Service Guide - Page 80
video initialization, the BIOS uses these beep codes to inform users of error conditions. Number of Beeps 1 2 3 4 5 6 7 8 9 10 11 Description Memory refresh timer error Parity error in base memory (first 64KB block) Base memory read / write test error Motherboard timer not operational Processor - Acer Altos G520 | Altos G520 Service Guide - Page 81
BIOS Beep Codes Number of Beeps 1, 2 or 3 4-7, 9-11 8 Troubleshooting Action Reseat the memory, or replace with known good modules. Fatal error indicating a serious problem with the system. Consult your system manufacturer. Before declaring the motherboard beyond all hope, eliminate the - Acer Altos G520 | Altos G520 Service Guide - Page 82
all the output devices. Allocate memory for ADM module and uncompress it. Give control to 31 OFF OFF R A ADM module for initialization. Initialize language and font modules for ADM. Activate ADM module. Initializes the silent boot module Set the window for displaying text 73 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 83
, CPU information, setup key message, and any OEM specific information RAM size if needed. 52 OFF R G R Updates CMOS memory size from memory found in memory test. Allocates memory for Extended BIOS Data Area from base memory Build ACPI tables (if ACPI is supported) 8E A G G OFF Program the - Acer Altos G520 | Altos G520 Service Guide - Page 84
BIOS into memory. Leaves all RAM below 1MB Read-Write including E000 and F000 shadow areas but closing SMRAM. Restore CPUID value back into register. Give control to BIOS POST DA A R G R (ExecutePOSTKernel). See POST Code Checkpoints section of document for more information. 75 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 85
of the recovery file configuration to the current configuration of the flash part. Make flash write enabled through chipset and OEM specific method. FB A R A A Detect proper flash part. Verify that the found flash part size equals the recovery file size. F4 R A R R The recovery file size - Acer Altos G520 | Altos G520 Service Guide - Page 86
BIOS manual configured onboard peripherals, memory and I/O decode windows in PCI-PCI bridges, and noncompliant PCI devices. Static resources are also reserved. T Boot Output Device Initialization (function 2). Function 2 searches for and initializes any PnP, PCI, or AGP video Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 87
ACPI Runtime Checkpoints ACPI checkpoints are displayed when an ACPI capable operating system either enters or leaves a sleep state. The following table describes the type of checkpoints that may occur during ACPI sleep or wake events: Checkpoint AC AA 01, 02, 03, 04, 05 10, 20, 30, 40, 50 - Acer Altos G520 | Altos G520 Service Guide - Page 88
SYS_FREQ_ERR (Flag for Unsupported System Bus Freq) DIMM_ERR_CFG_MIX (Usupported DIMM mix) DQS_FAILURE (indicates DQS failure) MEM_ERR_MEM_TEST_FAILURE (Error code for unsuccessful Memory Test) MEM_ERR_ECC_INIT_FAILURE (Error code for unsuccessful ECC and Memory Initialization) 79 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 89
If you are not able to access the BIOS setup screens, the CMOS Clear jumper will need to be used to reset the configuration RAM. The CMOS Clear jumper is located on jumper block J17. 1. Power down the system and disconnect the AC power. 2. Open the server. 3. Move the jumper from pins 1 and 2 to the - Acer Altos G520 | Altos G520 Service Guide - Page 90
jumper must be restored to its original position before a new password(s) can be set. The password clear jumper is located on jumper block J17. 81 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 91
Signal Connector (J5) Pin Signal 1 I2C Clock 2 I2C Data 3 Reserved 4 COM 5 3.3RS White Yellow N.C Black Orange 24 AWG Color Auxiliary CPU Power Connector Pin-out (J22) Pin Signal 18 AWG Color 1 COM Black 2 COM Black 3 COM Black 4 COM Black 5 +12V White Pin Signal - Acer Altos G520 | Altos G520 Service Guide - Page 92
Description Data GROUND Clock POWER Pin Signal Name 1 SUPPORT) 6 *FAN_FAULT LED# (NO SUPPORT) 8 *SYS_FAULT LED 10 *SYS_FAULT LED# 12 NIC2 ACT_LED 14 NIC2 ACT_LED# 16 SMB SDA 18 SMB SCL 20 *INDRUDER 22 NIC1 ACT_LED 24 NIC1 ACT_LED# 26 Key 28 NC 30 NC 32 NC 34 NC 83 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 93
Name B1 RED B2 GREEN B3 BLUE B4 NC B5 GND B6 GND B7 GND B8 GND Pin Signal Name B9 Fused VCC (+5V) (NO SUPPORT) B10 NC B11 NC B12 DDCDAT B13 HSY B14 VSY B15 DDCCLK B16 NC B17 NC NIC Connector (JA1) Pin Signal Name 1 GND 2 MDI_2N 3 MDI_2P - Acer Altos G520 | Altos G520 Service Guide - Page 94
DIAG IDE_A2 IDE_DCS1# GND SATA Connector Pin-out (J28, J32, J23, J24, J25, J27) Pin Signal Name 1 GND 2 S_TX_P 3 S_TX_N 4 GND 5 S_RX_N 6 S_RX_P 7 GND 85 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 95
USB Connectors Pin-out (J3) Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Signal Name Fused VCC (+5V /w over current monitor of both port 3) DATAN3 (Differential data line paired with DATAH3) DATAP3 (Differential data line paired with DATAL3) GND Fused VCC (+5V /w over current monitor of both port 2) - Acer Altos G520 | Altos G520 Service Guide - Page 96
Mouse Pin 1 2 3 4 5 6 7 8 9 10 11 12 13,14,15,16,17 Signal Name KBDATA NC GND KMPWR KBCLK NC MSEDATA NC GND KMPWR MSECLK GND 87 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 97
3-Pin Fan Headers Pin-Out (J51,J52,J, J1, J45, J48) Pin Signal Name Type Description 1 Ground Power GROUND is the power supply ground 2 Fan Power Power Fan Power 3 Fan Tach Out FAN_TACH signal is connected to the Super IO to monitor the FAN speed 6-Pin Fan headers Pin-Oout (J44, J46 - Acer Altos G520 | Altos G520 Service Guide - Page 98
Unit) listing in global configurations of Altos G520. Refer to this chapter whenever ordering for parts to repair or for RMA (Return part number change is made, it will not be noted in the printed Service Guide. For Acer AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part - Acer Altos G520 | Altos G520 Service Guide - Page 99
Altos G520 Exploded Diagram 90 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 100
Part List PICTURE BOARD PARTNAME DESCRIPTION AECR NO. LED BOARD --BEZEL ASSY S05J LED BOARD BEZEL ASSY 55.R08V7.001 LED BOARD -- DOOR ASSY S05J LED - Acer Altos G520 | Altos G520 Service Guide - Page 101
.003 CD-ROM BRACKET S05 CD ROM BRKT ASSY 42.R08V7.002 HDD CAGE PLATE HDD CAGE PLATE (HW) S05 (FBS05025,REV3A) 42.R08V7.003 POWER SUPPLY BRACKET PS2 PWR BRKT S05J(FBS05032,REV3A) 42.R08V7.004 92 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 102
.R08V7.005 CHASSIS W/USB CABLE, LED S05 CASE ASSY INTRU CABLE AND LED 60.R08V7.004 REDUNDANT POWER SUPPLY CAGE 60.R08V7.005 REDUNDANT DUMMY COVER 42.R08V7.006 NA NA CD-ROM DRIVE NA CPU/PROCESSOR NA SCSI CABLE CAGE OPTION SERIAL ATA CABLE CAGE OPTION CD-ROM 54X LITE-ON LTN527T F/W:5RS2 - Acer Altos G520 | Altos G520 Service Guide - Page 103
PICTURE FDD PARTNAME FDD DRIVE MITSUMI D353M3D 4342 DESCRIPTION FDD D353M3D 4342 AECR NO. TBD FAN REAR FAN ASSY 12V S05J REAR FAN ASSY 23.R08V7.001 FRONT FAN 12V S05J FRONT FAN CLIPPER ASSY 23.R08V7.002 HDD/HARD DISK DRIVE 94 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 104
ALPINE ST380013AS F/W:3.05 KH.08001.005 HDD 80GB 7200RPM SATA WDD XL80SD WD800JD22HKA0 HDD 80GB 7200RPM SATA WDD KH.08008.007 XL80SD WD800JD-22HKA0 F/ W:A0 CPU HEATSINK CPU HEATSINK S05J 23.R08V7.003 MAINBOARD MAINBOARD INTEL SE7320SP2 T61MB ASSY(SP SKU1) MB.R0806.001 - Acer Altos G520 | Altos G520 Service Guide - Page 105
/ ECC INFINEON 64X4X36 DDR INFINEON HYB25D256400BT-6 CL2.5 BGA KN.1GB02.007 INTEL PRO/1000MT SERVER INTEL PRO/1000MT SERVER ADAPTER 844794 ADAPTER 844794 TBD POWER SUPPLY DELTA 600W POWER SUPPLY 600W DPS600MBD REV.S1 TBD NA REDUNDANT PSU MODULE HIPRO 650W PY.R0805.003 96 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 106
Test Compatible Components Appendix A This computer's compatibility is a test plan released by Wistron Internal Testing Department. Once the final report is available, this chapter will be revised accordingly. Appendix A 97 - Acer Altos G520 | Altos G520 Service Guide - Page 107
66Mhz PCI2.2 , 53C1020, i80302-400, 64MB SDRAM, BIOS 1A04, FW 1L19 LSI 22320-R Raid 1 support, U320 53C1030 2ch, 64bit,66/133Mhz PCI-2.2/ PCI-X 1.0, 2 int 68p HD, 2 ext 68p VHDCI, BIOS 5.09.07, MPTFW 1.03.07-IM LSI 20320-R, Raid1 10K.7 will be in MP in Aug, 2004 Mator 10K V Genesis 98 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 108
On CDROM LTN-527T(F/W: 5RS2) Network card 10/100/1000 Ethernet Adapter Intel PRO/1000MT Server Adapter Gigabit 1000BaseT PCI-X 64bit/133Mhz , Quad LC ports Management card ARMC/1 Acer Remote Management Card / Standard (AMI MegaRAC G2 Management Card (Acer ARMC-1), PCI-32/33) SCSI Tape Drive - Acer Altos G520 | Altos G520 Service Guide - Page 109
66Mhz PCI2.2 , 53C1020, i80302-400, 64MB SDRAM, BIOS 1A04, FW 1L19 LSI 22320-R Raid 1 support, U320 53C1030 2ch, 64bit,66/133Mhz PCI-2.2/ PCI-X 1.0, 2 int 68p HD, 2 ext 68p VHDCI, BIOS 5.09.07, MPTFW 1.03.07-IM LSI 20320-R, in MP in Aug, 2004 SATA Hard drive Mator 10K V Genesis 100 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 110
On CDROM LTN-527T(F/W: 5RS2) Network card 10/100/1000 Ethernet Adapter Intel PRO/1000MT Server Adapter Gigabit 1000BaseT PCI-X 64bit/133Mhz , Quad LC ports Management card ARMC/1 Acer Remote Management Card / Standard (AMI MegaRAC G2 Management Card (Acer ARMC-1), PCI-32/33) SCSI Tape Drive - Acer Altos G520 | Altos G520 Service Guide - Page 111
66Mhz PCI2.2 , 53C1020, i80302-400, 64MB SDRAM, BIOS 1A04, FW 1L19 LSI 22320-R Raid 1 support, U320 53C1030 2ch, 64bit,66/133Mhz PCI-2.2/ PCI-X 1.0, 2 int 68p HD, 2 ext 68p VHDCI, BIOS 5.09.07, MPTFW 1.03.07-IM LSI 20320-R, in MP in Aug, 2004 SATA Hard drive Mator 10K V Genesis 102 Altos G520 - Acer Altos G520 | Altos G520 Service Guide - Page 112
On CDROM LTN-527T(F/W: 5RS2) Network card 10/100/1000 Ethernet Adapter Intel PRO/1000MT Server Adapter Gigabit 1000BaseT PCI-X 64bit/133Mhz , Quad LC ports Management card ARMC/1 Acer Remote Management Card / Standard (AMI MegaRAC G2 Management Card (Acer ARMC-1), PCI-32/33) SCSI Tape Drive