Acer Altos G5350 User Manual

Acer Altos G5350 Manual

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  • Acer Altos G5350 | User Manual - Page 1
    Acer Altos G5350 Series User's Guide
  • Acer Altos G5350 | User Manual - Page 2
    All Rights Reserved. Acer Altos G5350 Series User's Guide Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and
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    installation. This device generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation
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    , which is granted by the Federal Communications Commission, to operate this server. Use conditions This part complies with Part 15 of the FCC Rules Equipment Regulations. Laser compliance statement The CD-ROM drive in this server is a laser product. The CD-ROM drive's classification label (shown
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    safety instructions Read these instructions carefully. Save these instructions for future reference. 1 Follow all warnings and instructions marked on all servicing to qualified service personnel. 11 Unplug this product from the wall outlet and refer servicing to qualified service personnel under
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    when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper If the product exhibits a distinct change in performance, indicating a need for service. 12 Replace the battery with the same type as the product's battery we
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    the system 27 Power-on problems 29 Configuring the system OS 30 Server setup 31 Turning off the system 32 3 System upgrade 33 Installation precautions 35 ESD precautions 35 Preinstallation instructions 35 Post-installation instructions 36 Opening the server 37 Removing the left
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    the heatsink fan assembly and CPU 62 Upgrading the system memory 64 DIMM population guidelines 65 To remove a DIMM 68 99 USB Configuration 100 Server Management Configuration 101 Power 110 Exit 112 5 Troubleshooting Resetting the system Problems following initial system
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    Confirming loading of the OS Specific problems and corrective actions Appendix A: System management utility ASM System requirements System setup RAID configuration Appendix B: Acer Altos G5350 rack installation guide Setting up the system rack System rack installation Vertical mounting hole pattern
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    x
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    1 System tour
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    The Acer Altos G5350 server is a powerful dualprocessor system loaded with a host of new and innovative features. The system offers a new standard for flexible productivity ideal for multimedia processing, intensive graphics applications, general business applications, email, web service, file
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    DDR 333(PC2700) or DDR 400(PC3200) Registered ECC memory modules • Four DIMM slots per processor • Single CPU supports memory capacity of 8 GB • Dual CPU supports memory capacity of 16 GB • Supports dual-channel DDR memory per processor Media storage • 3.5-inch, 1.44 MB floppy drive • Three 5.25
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    SATA hard disk drives SCSI controller (optional) • Adaptec AIC-7902, two channel Ultra320 SCSI controller • Supports two SCSI 68-pin connector • Supports disk mirroring Networking • Intel 82541Gl chipset Baseboard Management Controller (optional) • Onboard National Semiconductor PC87435 management
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    2003, X64 edition • Microsoft® Windows® Server 2003 • Microsoft® Windows® 2000 Server (SP4) • Red Hat Enterprise Linux 4.0 • Red Hat Enterprise Linux 4.0 X64 • Novell® NetWare® 6.5 • SUSE® Linux Enterprise Server 9.0 • SUSE® Linux Enterprise Server 9.0 X86_64 Power supply • 610-watts (1+1) redundant
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    6 1 System tour External and internal structure Front bezel No. Component 1 Side panel release button 2 Security keylock 3 Front panel LED indicator 4 Bezel door
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    7 Front panel No. Icon 1 2 3 4 5 6 Component CD-ROM drive Stop/ Eject button CD-ROM drive activity indicator CD-ROM drive Volume control CD-ROM drive Headphone/ Earphone port 5.25-inch drive bays 7 Power indicator 1 Description Press this button to open the CD drive tray. When the LED indicator
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    activity (green). indicator 5 12 Four-bay hot-plug Houses four hot-swap SCSI drives. HDD cage 13 HDD cage bay For additional storage options. Supports a four-bay hot-plug HDD cage. 14 USB ports Connects to USB devices. 15 Power button Press to turn on the system. 1, 2, 3, 4, 5 For
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    9 Front panel LED indicators Below table lists the LED states on the front panel. LED Power Status 1 HDD Color Green Green Green Amber Amber Green Amber Status On Blinking On Blinking Blinking On Off Blinking Off On Description Power on System in ACPI sleep mode. System in normal mode. •
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    • Network activity. • Network is established and running at its supported speed. Off Network link is not established. 1 The Status LED To purchase a BMC controller, contact your local Acer representative or order directly from http://www.acer.com/. Hot-plug HDD LED indicators Below table
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    power supply module. The hot-swap redundant power supply module may include three LEDs that will indicate its operating status. Note: Though the system supports two hot-swap power supply module bays, the system comes bundled with only a single power supply module. You have the option to separately
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    12 No. Icon 4 5 6 7 8 9 10 11 1 System tour Component USB ports Serial port Description Connects to USB devices. Connects to serial devices. Parallel/printer port Connects to parallel devices. VGA/monitor port Connects to monitors. Gigabit LAN ports (10/100/ 1000 Mbps) Connects to network
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    610-watts) 1 2 Rear system fan 3 Mainboard, CPU and heat sink fan assembly 4 PCI bus slot 5 Four-bay hot-plug HDD cage 1 Though the system supports two hot-swap power supply modules, the system comes bundled with a single 610-watt power supply module only. You have the option to purchase an
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    14 System boards 1 System tour Mainboard layout The mainboard becomes accessible once you open the system. It should look like the figure shown below.
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    15 No. Code Description 1 CN4 Top: PS/2 mouse port Bottom: PS/2 keyboard port 2 USB3 USB ports 3 COMA1 Serial A port 4 LPT1 Parallel/printer port 5 VGA1 VGA/monitor port 6 LAN Gigabit LAN ports (RJ-45) 7 ATX2 Power supply connector 8 CPU2 CPU 2 socket 9 CPU FAN2 CPU fan
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    16 1 System tour No. Code Description 22 F_PANEL1 Front panel LED connectors 23 USB1 Front USB connectors 24 IDE2 Secondary IDE connector 25 IDE1 Primary IDE connector 26 BAT1 CMOS battery 27 U109 ITE8712 chipset 28 GSMI1 BMC (Baseboard Management Controller) connector 29
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    17 No. Code 44 JP2 45 SMBUS1 46 WOM1 Description PCI-X 1 and 2 bus speed jumper System Management Bus connector WOM (Wake On Modem) connector
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    18 1 System tour Backplane layout The backplane attached to the four-bay hot-plug HDD cage provides a convenient interface between the SCSI or SATA drives and the mainboard. SCSI backplane layout Front Rear No. Code Description 1 SCSI HDD connectors 2 I2C bus interface connector 3 4-pin
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    19 No. Code Description J3 LED indicator jumper Jumper setting: SHORT 1-2 - Link LED on SHORT 2-3 - Link LED dark 792D_ID1 792D_ID1 ADDR select jumper Close 1-2 - 5EH (default) Close 2-3 - 5AH 5 68-pin SCSI data cable connector
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    20 SATA backplane layout 1 System tour Front Rear No. Code Description 1 SATA HDD connectors 2 SAF-TE heartbeat LED and Manufacturing function jumper 3 J1 BPB No. jumper Jumper setting: SHORT 1-2 - 1st BPB SHORT 2-3 - 2nd BPB J2 LED indicator Jumper setting: SHORT 1-2 - Link LED on
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    21 No. Code 5 6 Description 4-pin power cable connector I2C bus interface connector
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    22 1 System tour
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    2 System setup
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    This chapter gives you instructions on how to set up your system. Procedures on how to connect peripherals are also explained.
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    as air conditioners, radio and TV transmitters, etc. Checking the package contents Check the following items from the package: • Acer Altos G5350 system • Acer EasyBUILDTM • Acer Altos G5350 accessory box • System keys If any of the above items are damaged or missing, contact your dealer immediately
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    26 2 System setup Connecting peripherals Refer to the illustration below for specific connection instructions on the peripherals you want to connect to your system. Note: Consult the operating system manual for information on how to configure the network setup.
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    27 Turning on the system After making sure that you have properly set up the system and connected all the required cables, you can now power on the system. To power on the system: 1 Open the bezel door. 2 Press the power button.
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    28 2 System setup The system starts up and displays a welcome message on the monitor. After that, a series of power-on self-test (POST) messages appears. The POST messages indicate if the system is running well or not. Note: If the system does not turn on or boot after pressing the power button,
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    29 Power-on problems If the system does not boot after you have applied power, check the following factors that might have caused the boot failure. • The external power
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    Configuring the system OS The Altos G5350 comes with Acer EasyBUILDTM that allows you to conveniently Acer EasyBUILD sequence begins. Follow all onscreen instructions. For more information, refer to the EasyBUILD Installation guide. Note: EasyBUILD System CD supports Windows 2000, Windows Server
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    a rack mount kit, contact your local Acer representative or order directly from http://www.acer.com/. The figure below shows the Altos G5350 server in a rack-mount position. For instructions on tower-to-rack configuration, refer to "Appendix B: Acer Altos G5350 rack installation guide" on page 135.
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    32 2 System setup Turning off the system There are two ways by which you can turn off the server. These include: To turn off the server, on the Windows taskbar click on the Start button, point to Shut Down..., select Shut down from the drop-down window then click on OK.
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    3 System upgrade
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    This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system.
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    the ESD precautions described in this section when handling a server component. 6 Remove any expansion board(s) or peripheral(s) that block access to the DIMM slots or other component connector. See the following sections for specific installation instructions on the component you want to install.
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    serious damage. Do not attempt the procedures described in the following sections unless you are a qualified service technician. Post-installation instructions Observe the following after installing a server component: 1 See to it that all components are installed according to the described step-by
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    you proceed, make sure that you have turned off your system and all peripherals connected to it. Read the "Preinstallation instructions" on page 35. You need to open the server before you can install additional components. The bezel and left side panel are removable to allow access to the system
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    38 3 System upgrade Opening the bezel door A security lock secures the bezel door to protect your system unit against unauthorized access. To open the bezel door: 1 Insert the key into the lock and turn it clockwise until it points to the unlock icon . 2 Pull open the bezel door. Removing the
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    39 Removing the HDD cage bay cover 1 Open the bezel door. 2 Detach the HDD cage bay cover from the front bezel. Refer to the illustration below.
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    hot-plug HDD cage The Altos G5350 consists of two HDD bays Contact your local Acer representative for more information drivers must also be installed according to the RAID controller manufacturer's installation instructions. Refer to "Installing an expansion card" on page 71 and for instructions
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    41 To install the hot-plug SCSI HDD cage 1 Observe the ESD precautions and pre-installation procedures described on page 35. 2 Remove the HDD cage bay cover. See page 39. 3 Remove the screw that secures the cover to the empty HDD bay (1), then detach the cover (2). 4 Install the hot-plug cage.
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    42 3 System upgrade (1) Hold the hot-plug cage with both hands, then slide the cage into the housing with the backplane facing the rear of the chassis. The cage is locked to the chassis with an audible click. (2) Locate and attach the following cables clamped on the side of the chassis to their
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    36. Important: When you are detaching the hot-plug cage from the chassis, make sure to first remove all hard disks from their carriers. For instructions, see "Installing an additional hard disk into the hot-plug HDD cage carrier" on page 53. 6 Change the RAID configuration of your hard disk. For
  • Acer Altos G5350 | User Manual - Page 54
    44 3 System upgrade To install the easy-swap SCSI HDD cage The easy-swap SCSI HDD cage is an optional four-bay internal HDD enclosure without a SCSI backplane board. 1 Observe the ESD precautions and pre-installation procedures described on page 35. 2 Remove the HDD cage bay cover. See page 39. 3
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    45 (2) SCSI HDD power cable 5 Observe the post-installation instructions described on page 36. Important: When you are detaching the easy-swap cage from the chassis, make sure to first remove all cables attached to
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    46 To install the hot-plug SATA HDD cage 3 System upgrade Note: Before installing a hot-plug SATA HDD cage in your system, make sure you install a SATA RAID controller. 1 Observe the ESD precautions and pre-installation procedures described on page 35. 2 Remove the HDD cage bay cover. See page 39.
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    47 (1) Hold the hot-plug cage with both hands, then slide the cage into the housing. The cage is locked to the chassis with an audible click. 5 Connect the following cables to their corresponding connectors on the SATA RAID backplane, mainboard and adapter: (1) Attach the SATA data cable to the SATA
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    The SATA RAID backplane data cables must be installed and removed in the following order: SATA0, SATA1, SATA2, and SATA 3. 6 Observe the post-installation instructions described on page 36. Important: When you are detaching the hot-plug cage from the chassis, make sure to first remove all hard disks
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    49 To install the easy-swap SATA HDD cage The easy-swap SATA HDD cage is an optional four-bay internal HDD enclosure without a SATA backplane board. 1 Observe the ESD precautions and pre-installation procedures described on page 35. 2 Remove the HDD cage bay cover. See page 39. 3 Remove the screw
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    . (2) Locate and attach the power (1) and SATA (2) cables to their corresponding connectors on the SATA hard drive and SATA RAID controller. 5 Observe the post-installation instructions described on page 36.
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    51 Important: When you are detaching the easy-swap cage from the chassis, make sure to first remove all cables attached to the hard disks. 6 Change the RAID configuration of your hard disk. For details on how to change the RAID configuration of your hard disk, go to "Appendix C: SCSI RAID
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    the release slider all the way up to eject the hot-plug HDD cage (1). 4 Remove the cage from the HDD bay (2). 5 Observe the post-installation instructions described on page 36.
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    Installing an additional hard disk into the hot-plug HDD cage carrier Note: To purchase a hard disk carrier, contact your local Acer representative or order directly from http://www.acer.com/. Important: You need not remove the four-bay hot-plug HDD cage from the chassis to install a hard disk into
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    54 3 System upgrade 2 Install a hard disk on the hard disk carrier (1), then secure it with the four screws that came with the hard disk carrier (2). 3 Insert the new hard disk carrier into the cage with the lever still extended (1). 4 Push the lever back until it clicks into place (2). Make sure
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    55 Replacing the CD-ROM drive 1 Observe the ESD precautions and pre-installation procedures described on page 35. 2 Disconnect the power and IDE cables from the old drive. 3 Push the lever in the direction that points to the unlock icon (1), then pull the drive out of the chassis (2).
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    56 3 System upgrade 4 Install a new 5.25-inch drive into the drive bay (1), then push the lever in the direction that points to the lock icon (2). 5 Connect the power and IDE cables to the new drive. 6 Observe the post-installation instructions described on page 36.
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    57 Installing 5.25-inch drives The two empty 5.25-inch drive bays allow you to install additional drives such as another backup hard drive, CD-ROM drive, or a tape drive. These provide the system with additional storage capacity. To install a 5.25-inch tape drive 1 Observe the ESD precautions and
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    58 3 System upgrade 3 Install a tape drive into the drive bay (1), then push the lever in the direction that points to the lock icon (2). 4 Connect the power and IDE cables to the tape drive. 5 Observe the post-installation instructions described on page 36.
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    59 Upgrading the CPU This section includes instructions for installing and removing a CPU and heatsink assembly. To install the heatsink fan assembly and CPU The mainboard supports dual 940 processor socket for AMD Opteron™ processors. The system comes bundled with only a single AMD Opteron
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    60 3 System upgrade 6 Press down the retainer lever to lock the CPU in place (2). 7 Apply approximately 0.1ml of the thermal grease compound to the top of the CPU. 8 Move the handle of the retaining clip slightly in a direction away from the heatsink. 9 Align the heatsink fan assembly to the
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    61 11 Move the handle of the retaining clip back toward the heatsink base (3). 12 Connect the CPU fan cable to the connector on the mainboard. Refer to "Mainboard layout" on page 14 for the location of the CPU fan connector. 13 Observe the post-installation instructions described on page 36.
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    62 3 System upgrade To remove the heatsink fan assembly and CPU Important: Before removing a CPU from the mainboard, make sure to create a backup file of all important data. 1 Observe the ESD precautions and pre-installation procedures described on page 35. Warning! The heatsink becomes very hot
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    63 Note: Wipe off the thermal grease from both the heatsink-fan assembly and CPU using an alcohol pad. 7 To detach the CPU from its socket, follow the steps below: (1) Pull the CPU socket retainer lever to the fully open, upright position (1). (2) Pull out the CPU from the socket (2).
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    includes instructions for removing and installing a dual in-line memory module. Altos G5350 has eight DIMM slots. Each CPU controls four DIMM slots. The DIMM slots support dual channel DDR 333 and 400 Registered ECC memory modules. Important: When you are using a single processor server, you
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    65 DIMM population guidelines Warning! For the system to function, DIMM modules must be installed or removed in matched pairs, following the slot sequence listed below. DIMM modules of the same type, size and manufacturer must be installed in the same colored DIMM slots. • CPU 1 - Populate DIMM
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    66 3 System upgrade Below table lists the suggested sample configurations for the processors: Single Processor CPU 1 CPU 2 (empty) DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 DIMM 7 DIMM 8 512 MB - - - - 1 GB - - - - 2 GB - - - - 512 MB 512 MB - - - - 1 GB 1 GB - - - - 2
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    67 CPU 1 CPU 2 DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 DIMM 7 DIMM 8 1 GB 1 GB 1 GB 2 GB 1 GB 1 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 1 GB 1 GB 1 GB 2 GB 1 GB 1 GB 1 GB 1 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB
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    68 3 System upgrade To remove a DIMM Before you can install a new DIMM in a socket, first remove any previously installed DIMM from that socket. Important: Before removing any DIMM from the mainboard, make sure to create a backup file of all important data. 1 Observe the ESD precautions and pre-
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    fit easily into the socket, you may have inserted it incorrectly. Reverse the orientation of the DIMM and insert it again. 6 Observe the post-installation instructions described on page 36.
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    70 3 System upgrade To reconfigure the system memory The system automatically detects the amount of memory installed. Run the BIOS setup to view the new value for total system memory and make a note of it.
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    how to install an expansion card. The onboard expansion slots supports PCI (Peripheral Component Interconnect) and PCI-X cards. To To purchase a SCSI RAID controller, contact your local Acer representative or order directly from http://www.acer.com/. 3 Press the slot release latch outward (1).
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    72 3 System upgrade 8 Press the PCI slot lock lever on the rear panel of the server (4). 9 Observe the post-installation instructions described on page 36. Note: When you turn on the system, the BIOS setup automatically detects and assigns resources to the new device (applicable only
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    73 Installing a SCSI module This section explains how to install a SCSI module. The onboard SCSI module connector supports SCSI modules. To install a SCSI module 1 Observe the ESD precautions and pre-installation procedures described on page 35. 2 Locate the SCSI module connector on the
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    74 3 System upgrade 5 Secure the card to the mainboard with three screws you removed earlier (3). 6 Observe the post-installation instructions described on page 36. Note: When you turn on the system, the BIOS setup automatically detects and assigns resources to the new device (applicable only
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    To install the hot-swap power supply module The Altos G5350 power subsystem consists of two hot-swap power supply module of power supply modules should be referred to individuals who are qualified to service server systems and are trained to deal with equipment capable of generating hazardous energy
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    76 3 System upgrade 1 Remove the screw securing the cover of the empty power supply module bay, then detach the cover. 2 Hold the handle on front of the power supply module and press your thumb on the release latch. Slide the power supply module into the empty bay until you feel resistance.
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    77 3 Press the module handle to secure the power supply module to its bay. 4 Verify that the power indicators on both the main power supply and on the newly installed redundant power supply are illuminated (green).
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    78 3 System upgrade
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    4 BIOS setup
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    This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.
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    changing the password or making other changes to the security setup BIOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM which allows configuration data to be retained when power is turned off. Before you
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    4 BIOS setup Entering BIOS setup Power on the server to start the system POST process. During bootup, Advanced • Power • Boot • Security • Exit The parameters on the screens shown in this User's Guide display default system values. These values may not be the same as those in your system. Note
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    83 • Use the Enter key to display a submenu screen. Note: When a parameter is preceeded by a >, it means that a submenu screen is available. • Press F1 for General Help on using the BIOS setup. • Press F10 to save changes and close the BIOS setup. • Press Esc to close the BIOS setup. In the
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    basic and important information about the system. These information are necessary for troubleshooting and may be required when asking for technical support. These entries are for your reference only and are not user- of the BIOS setup utility. Type of processor currently installed in the server.
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    to 1 million cycles per second. The faster the clock, the more instructions the CPU can execute per second. Indicates the number of processors currently installed in the server. Indicates the total amount of onboard memory. The memory size is automatically detected by BIOS during the POST. If you
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    86 4 BIOS setup Advanced The Advanced menu contains parameter values that define how the system behaves on startup. Warning! Be cautious in setting parameter values in the Advanced menu as any incorrect value may cause the system to malfunction. Press Enter to enter the submenu screen of the
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    Processor Type Processor Speed CPU Socket1 Description Option Type of processor currently installed in the server. The processor speed is the speed at which a microprocessor executes instructions. Clock speeds are expressed in megahertz (MHz), with 1 MHz being equal to 1 million cycles per
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    -level cache memory that comes with the CPU. The available cache sizes are 256 and 512 KB. Multiprocessor Select a version of the multiprocessor 1.4 Spec specifications. 1.1 Power Now Enables or disables the processor power management utility. Enabled Disabled NX Support The no execute
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    89 Memory Configuration The Memory Configuration submenu displays the type and size of DRAM installed in DIMM slots 1, 2, 3, 4, 5, 6, 7, and 8. The Not Installed setting indicates that there is no DDR DRAM installed.
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    90 4 BIOS setup IDE Configuration The IDE Configuration submenu lets you define the parameter settings related to the hard disk/s. Parameter Primary IDE Master Primary IDE Slave Description Option Specifies the current configuration of the IDE device connected to the master port of the primary
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    91 Parameter Secondary IDE Master Secondary IDE Slave Description Option Specifies the current configuration of the IDE device connected to the master port of the secondary IDE channel. Press Enter to access the Secondary Master submenu. Specifies the current configuration of the IDE device
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    92 4 BIOS setup Primary/Secondary/Third/Fourth IDE Master/Slave These items let you select the IDE hard disk parameters that the system supports. Parameter Description Option Type Drive type Auto None CD-ROM ATAPI Removable IDE Removable User Multi-Sector Transfers Selects the Multi-Sector
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    Description Option Selects the hard disk drive translation method. For drivers with more than 504 MB, LBA mode is necessary. PIO 2 Fast PIO 3 FPIO 3/DMA 1 FPIO 4/DMA 2 Selects DMA (Direct Memory Access) mode. Mode 6 Disabled Mode 0 Mode 1 Mode 2 Mode 3 Mode 4 drive supports it. Enabled Disabled
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    94 4 BIOS setup Floppy Configuration The Floppy Configuration submenu displays the type of floppy drive installed in the server. Parameter Legacy Diskette A Description Floppy disk drive type Option 1.44/1.25 MB, 3.5-inch Disabled
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    95 Chipset Configuration The Chipset Configuration submenu lets you set the memory interleave and node interleave settings. Parameter DRAM Bank Interleave Node Memory Interleave Description Option Bank Interleave allows the memory controller to group two DIMM banks into one large array. If set
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    96 Parameter NMI Asset 4 BIOS setup Description Enables or disables the PCI bus parity error support. Option Enabled Disabled
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    Parameter Serial Port A Base I/O address/IRQ Description Option When Enabled allows you to configure the serial port settings. When set to Auto allows the server's BIOS or OS to select a configuration. When set to OS Controlled allows OS to control the serial port settings. When set to Disabled
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    98 4 BIOS setup Parameter Serial Port B Parallel Port Mode Description Indicates the serial port 2 address and IRQ setting. Indicates the parallel port address. Sets the operation mode for the parallel port. When set to Normal mode, allows normal speed one-way operation. When Bi-Directional,
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    99 PCI Configuration The PCI Configuration submenu lets you specify settings that are related to the onboard controllers. Parameter Onboard NIC ROM Description Enables or disables the onboard LAN PXE function. Onboard SCSI Device Enables or disables the onboard SCSI controller. Option Disabled
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    BIOS setup USB Configuration The USB Configuration submenu lets you specify settings for USB devices. Parameter Onboard USB controller USB BIOS Legacy Support Description Option Enables or disables the onboard USB controller Enabled Disabled Enable this parameter when you intend to use a USB
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    101 Server Management Configuration The Server Management Configuration submenu lets you specify the appropriate settings for the system's event board's serial number. System UUID When this parameter is enabled, only the the system's healthy memory size is displayed during the POST process.
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    102 Parameter BMC Firmware Version SDR Version FRU Version 4 BIOS setup Description Version of the BMC (Baseboard Management Controller) firmware. Version of the SRDR (Spatial Data Repository) firmware. Displays the field replacement unit information.
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    Power menu allows you to configure the system's power management feature. Parameter Description Option ACPI-aware OS Indicates whether the system's OS supports Yes the ACPI standard of power management. No Resume on AC Power Loss Defines the power state to resume to after a system shutdown
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    104 4 BIOS setup Parameter Power Button Mode Description When set to Instant On/Off, the system automatically turns off when the power button is pressed for less than 4 seconds. When set to 4-Sec. Override, the system enters the suspend mode when the power button is pressed for less than 4
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    105 Boot The Boot menu allows you to set the drive priority during system bootup. It also displays information about the installed storage devices. Press Enter to enter the submenu screen of the parameters shown in the screen below.
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    106 4 BIOS setup Boot Settings Configuration The Boot Settings Configuration submenu lets you specify the preferred settings for system bootup. Parameter Quick Boot Mode Boot Diagnostic Screen PS/2 Mouse NumLock Description Allows the system to boot faster by skipping some POST routine. When
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    107 Boot Device Priority The Boot Device Priority submenu lets you specify the boot search sequence during the POST process. BIOS setup will display an error message if the drive(s) specified is not bootable. Parameter 1st Boot Device 2nd Boot Device Description Sets the device from which the
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    108 4 BIOS setup Parameter 3rd Boot Device 4th Boot Device Description Sets the device from which the system will attempt to boot up when the first and second attempts failed. Press Enter to enter the Hard Disk Drives submenu. The Hard Disk Drives submenu lets you specify the devices that will be
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    109 Security The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. Parameter Supervisor Password Description Prevents unauthorized access to the BIOS setup utility. Option Clear User Password Secures your system against
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    110 4 BIOS setup Parameter Description Option Password on boot Select Enabled to activate security check during POST. Disabled Enabled Fixed disk boot sector Sets the control level of the hard disk Normal drive. Write Protect Diskette access Sets the control level of the floppy drive.
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    111 2 Enter the current password then press Enter. 3 Press Enter twice without entering anything in the new and confirm password fields. After doing this, the system automatically sets the User password parameter to Not Installed.
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    the default settings for all BIOS setup parameters. Setup Defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or other kinds of low-performance components and you choose to load these settings, the system might not function properly. Discards all
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    113 Parameter Save Changes Description Saves changes made in the BIOS setup.
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    114 4 BIOS setup
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    5 Troubleshooting
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    This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance.
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    117 Resetting the system Before going through in-depth troubleshooting, attempt first to perform reset your system using one of the methods below. To do this Soft boot reset to clear the system memory and reload the operating system. Cold boot reset. Turn the system power off and then on. This
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    118 5 Troubleshooting Problems following initial system installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software
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    formatted or configured? • Are all device drivers properly installed? • Are the configuration settings made power on/off switch on the control panel to turn the server on (power on light should be lit)? • Is the memory, and chassis lists, as well as the supported hardware and operating system list.
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    120 5 Troubleshooting Hardware diagnostic testing This section provides a more detailed approach to identifying a hardware problem and locating its source. Caution! Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the system, turn off the system and
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    not appear, see "No Characters Appear on Screen" on page 124. Specific problems and corrective actions The following contains specific problems that may arise during the use of your server. Possible solutions are listed for each problem. Power indicator does not light. Do the following: • Make sure
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    122 5 Troubleshooting • Make sure the FDD and signal cables are properly connected. • Check that relevant switches and jumpers for the FDD are set correctly. • Check that FDD
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    memory modules are properly seated on the DIMM slots. • Make sure the memory modules comply with the system requirements. • Make sure the memory to make sure that all cables are properly connected. • Reinstall the network drivers. • Try another port or hub on the switch. Network activity indicator
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    the drivers are loaded. • Change the PCI interrrupt settings. 5 Troubleshooting External device connected to a USB connector does not work. Do the following: • Reduce the number of external devices connected to a USB hub. • Refer to the documentation that comes with the device. There is problem
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    memory modules comply with the system requirements. • Make sure the memory modules have been populated according to the system requirements. • Remove the memory board is fully seated in the server board connector. 3 Reboot the This information is useful for your service representative. 5 If you do
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    126 5 Troubleshooting
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    Appendix A: System management utility
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    This appendix shows you how to install the ASM software package and gives information about the software program and utilities bundled with your server.
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    129 Your Altos G5350 server supports the following system management utilities: • ASM (Acer Server Management) This utility allows you to spot errors or potential trouble spots in the network servers through a single management station. For details go to page 131. • RAID configuration Your system
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    130 Appendix A: System management utility ASM Acer Server Management is a server management tool. It is specially designed to help spot errors or potential trouble spots in the network servers through a single management station. ASM can send a query to a remote server over the network to request
  • Acer Altos G5350 | User Manual - Page 141
    initialized. 4 Follow all onscreen instructions to complete the installation. For detailed instructions on installing ASM Agent, refer to the ASM User's manual. To launch the program, on the Windows taskbar click on the Start button, point to Programs, select Acer Server Management Suite then click
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    132 Appendix A: System management utility To launch the program, on the Windows taskbar click on the Start button, point to Programs, select Acer Server Management Suite then click ASM Console.
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    133 RAID configuration The SCSI RAID configuration utility allows you to change the default RAID configuration, such as the system volume of your hard disk. Caution! Using the RAID Configuration utility erases all data previously saved in the hard drives. Make sure that you backup important files
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    134 Appendix A: System management utility
  • Acer Altos G5350 | User Manual - Page 145
    Appendix B: Acer Altos G5350 rack installation guide
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    This appendix shows you how to set up the Altos G5350 server in a rack mount configuration.
  • Acer Altos G5350 | User Manual - Page 147
    equipment rack The equipment rack must be anchored to an unmovable suitable support to prevent the rack from falling over when one or more assembly. The equipment rack must be installed according to the manufacturer's instructions. • Main AC power disconnect You are responsible for installing an
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    138 Appendix B: Acer Altos G5350 rack installation guide • Elevated operating ambient temperature The maximum operating temperature of the system is 35 °C (95°F). Careful consideration should be given to installing the system in an
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    mount kit is available for customers who want to convert a tower-mounted system to rack-model design. To purchase a rack mount kit, contact your local Acer representative or order directly from http://www.acer.com/. The figure below shows the Altos G5350 server in a rack-mount position.
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    140 Appendix B: Acer Altos G5350 rack installation guide Vertical mounting hole pattern The four vertical rails of the to the center of the next pair is equivalent to 1U. Note: The unit of measurement used in this guide is "U" (1U = 1.75 inches or 44.45 mm). The total sum of the heights of all
  • Acer Altos G5350 | User Manual - Page 151
    are used in the assembly of the Altos G5350 system and bundled rack-mountable components: Screw type and part number #8-32 x 0.25 inch Figure Usage Securing the inner mounting rails to the system Hex head #6-32 0.25 inch Securing the side handles to the server M4 x L8 M4 nut Securing the
  • Acer Altos G5350 | User Manual - Page 152
    B: Acer Altos G5350 rack installation guide Installing the system into the rack Caution! To minimize the chances of injuries, make sure that two or more people help in installing the server. To install the system into a four-post rack 1 Remove the foot stands from the server. (1) Lay the server on
  • Acer Altos G5350 | User Manual - Page 153
    outer piece is screwed onto the rack bracket with a M4 x L8 metal screw and nut, an inner rail is attached to the sides of the server with the #8-32 screws and an middle sliding piece controlled by a steel ball gearing movement. (1) Extend the inner rail from the mounting rail until the
  • Acer Altos G5350 | User Manual - Page 154
    144 Appendix B: Acer Altos G5350 rack installation guide 3 Attach the inner rails to the mounting shelf. Make sure the release latches are at the front of the mounting shelf. 4 Install the server into the mounting shelf. Caution! To avoid personal injury, care should be taken when pressing the
  • Acer Altos G5350 | User Manual - Page 155
    145 (2) Secure the server to the mounting shelf using four thumbscrews on the rear of the mounting shelf (2). 5 Install the rack brackets to the rack by following the steps
  • Acer Altos G5350 | User Manual - Page 156
    146 Appendix B: Acer Altos G5350 rack installation guide 6 Install the M6 cage nuts (see page 141) into the rail. (1) Insert the lower lip of the cage nut over the bottom of the opening
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    147 7 Install the mounting rails to the rack by using four M6 x L10 metal screws (see page 141) for each mounting rail. 8 Extend the middle sliding piece of each mounting rail forward until you hear a click sound.
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    148 Appendix B: Acer Altos G5350 rack installation guide 9 Install the server shelf assembly into the rack. (1) Carefully align the inner rails attached to the mounting shelf with the fully extended mounting rails on the rack. (2) Press
  • Acer Altos G5350 | User Manual - Page 159
    149 (1) Attach the cable arm to the rear of the system using two M4 x L8 metal screws and nuts (see page 141). (2) Install two cage nuts into the rail to which the cable arm is to be attached. (3) Extend the cable arm enough to attach it to the rail using two M6 x L10 metal screws (see page 141).
  • Acer Altos G5350 | User Manual - Page 160
    150 Appendix B: Acer Altos G5350 rack installation guide (4) Insert the power, peripheral and networking cables into their appropriate ports (1). Refer to "Connecting peripherals" on page 26 for detailed instructions. (5) Bundle all cables to the cable arm using the cable clamps (2).
  • Acer Altos G5350 | User Manual - Page 161
    Appendix C: SCSI RAID configuration
  • Acer Altos G5350 | User Manual - Page 162
    This appendix shows you how to create a RAID volume in your SCSI drives.
  • Acer Altos G5350 | User Manual - Page 163
    153 Configuring the SCSI/SCSI RAID HBA This section shows how to create a RAID 1 (mirror) volume. This feature requires the installation or presence of a LSI Logic 53C1030 SCSI controller. Using the SCSI HBA setup utility During bootup, press Ctrl+C to enter the LSI Logic Configuration screen.
  • Acer Altos G5350 | User Manual - Page 164
    select Save changes then exit this menu. 8 To close the utility and reboot the server, follow the steps below: (1) Press Esc, then select Exit the Configuration Utility. will automatically initialize the RAID volume. LSI Logic 53C1030 supports background initialization, there's no need to wait for
  • Acer Altos G5350 | User Manual - Page 165
    155 Creating a RAID 1 volume 1 After rebooting the server, press Ctrl+M to enter the MegaRAID Configuration screen. disk 1 In the Configuration menu, select Add/View Configuration. 2 Use the arrow keys to select a specific drive, then press F4 to set the drive as a hot spare disk. 3 Select YES. In
  • Acer Altos G5350 | User Manual - Page 166
    configuration 5 When initialization is complete, press any key to continue. 6 Press Esc to return to the Management menu. 7 To exit the utility and reboot the server, follow the steps below: (a) In the Management menu, press Esc. (b) Select YES. (c) Press Ctrl+Alt+Del to reboot the
  • Acer Altos G5350 | User Manual - Page 167
    (ASM) system requirements ASM Agent 130 ASM Console 130 Acer Server Manager (ASM) system setup 131 install ASM Agent 131 install ASM Console 131 B BIOS setup 81 Advanced 86 Chipset 95 CPU 87 Floppy 94 I/O Device 97 IDE 90 Memory 89 PCI 99 Server Management 101 USB 100 Boot 105 Boot Device Priority
  • Acer Altos G5350 | User Manual - Page 168
    backplane layout 18 system memory reconfiguring 70 system upgrade 33 ESD precautions 35 installation precautions 35 post-installation instructions 36 preinstallation instructions 35 T troubleshooting 115 confirming loading of the OS 121 hardware diagnostic testing 120 problems 121 cannot eject CD
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Acer Altos G5350 Series
User’s Guide