Acer Altos G710 Altos G710 Service Guide
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- Acer Altos G710 | Altos G710 Service Guide - Page 1
altos G710 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN - Acer Altos G710 | Altos G710 Service Guide - Page 2
Revision History Please refer to the table below for the updates made on altos G710 service guide. Date Dec 30,2004 Chapter CH1 Updates Remove the JP26 from MB placement on page 6,7,8 II - Acer Altos G710 | Altos G710 Service Guide - Page 3
, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically - Acer Altos G710 | Altos G710 Service Guide - Page 4
additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. IV - Acer Altos G710 | Altos G710 Service Guide - Page 5
supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases - Acer Altos G710 | Altos G710 Service Guide - Page 6
62 Disassembly altos G710 63 Removing the Housing 63 Removing the Air baffle, Heatsink and CPU 64 Removing the Memory 64 Removing the Rear fan, System fan 64 Removing the cables from Mainboard 65 Removing the CD-ROM and FDD 65 Removing the HDD Cage 66 Removing the Power Supply 67 Removing - Acer Altos G710 | Altos G710 Service Guide - Page 7
88 Chapter 6 FRU (Field Replaceable Unit) List 93 Altos G710 Exploded Diagram 94 Part List 95 Appendix A Model Definition and Configuration 102 Appendix B Test Compatible Components 103 Microsoft Windows 2000& 2003 Environment Test 104 Appendix C Online Support Information 107 VIII - Acer Altos G710 | Altos G710 Service Guide - Page 8
drive Additional media storage T Hot-plug SCSI HDD cage : supports up to four Ultra320 SCSI hard disk drives T Hot-plug SATA HDD cage : supports up to four SATA hard disk drives Memory T Eight 240-pin DIMM slots T Supports DDR2 400 Registered ECC memory modules T Maximum upgrade to 16 GB (when 2 GB - Acer Altos G710 | Altos G710 Service Guide - Page 9
just guide you the outline of memory sparing and mirroring technology.Memory sparing uses an online spare bank to provide DIMM fail-over capabilities when a pre-defined threshold of single-bit correctable errors is reached. The pre-defined threshold is set in BIOS and cannot be changed by the user - Acer Altos G710 | Altos G710 Service Guide - Page 10
Memory Mirroring Technology Utilizing a backup server that duplicates all the processes and transactions of the primary server. If, for any reason, the primary server fails, the backup server can immediately take its place without any down -time. Server mirroring is an expensive but effective - Acer Altos G710 | Altos G710 Service Guide - Page 11
available. T RAID on motherboard (optional) T Dual channel Ultra 320 SCSI channels T Supports RAID 0, 1, 5, 10 and 50 T Requires RAID-enabler (iButton) T Requires one 184-pin DDR 400 unbuffered ECC DIMMs for cache memory T Graphic Interface T ATI® Rage XL chipset with 8 MB VRAM T Networking T Dual - Acer Altos G710 | Altos G710 Service Guide - Page 12
Diagram Nocona/Jayhawk VRD 10.1 Processor Nocona/Jayhawk Processor CPU BUS800MHz VRD 10.1 RJ45 Giga LAN PCI Express ( 100 PCI-X 133 DDR-I 333 Unbufferwith ECC Up to 1G Bytes Dual Ultra 320 SCSI SCSI LSI53C1030 x8 Connector RAID 0,1,10, 5 SATA x 2 IDE x 2 PCI BUS32/33 ICH-5 USB2.0 x - Acer Altos G710 | Altos G710 Service Guide - Page 13
MainBoard Outline 8 GB ECC DDR266/333 capacity Intel® PRO/1000 MT Server Network Connections PCI-Express X4 Bus Integrated Graphics PCI-X 64/66 Dual Intel® Xeon™ processors FSB 800 support Intel® E7320 chipset 2 x ATA100 IDE channels PCI 32/33 SATA Port x 2 6 Chapter 1 - Acer Altos G710 | Altos G710 Service Guide - Page 14
MainBoard Placement The mainboard becomes accessible once you open the system. It should look like the figure shown below. The Latest Version: (Please compare to below original MB version of JP26 has been removed) 6 Chapter 1 - Acer Altos G710 | Altos G710 Service Guide - Page 15
No. Code Description 1 J1 Top: PS/2 mouse port Bottom: PS/2 keyboard port 2 J2 USB 2.0 ports 3 J10 J7 Top: Parallel/printer port Gigabit chipset (LAN2) 9 J15 CMOS battery 10 D14 - D21 Port 80 BIOS self-diagnostic LED connector 11 JP17 BMC debug jumper 12 U24 BMC (Baseboard - Acer Altos G710 | Altos G710 Service Guide - Page 16
LED connectors 44 U26 Intel 82801ER chipset 45 J17 CPU 2 socket 46 U8 Intel E7520 MCH (Memory Controller Hub) chipset 47 JP9 CPU 2 fan connector 48 JP8 CPU 1 fan connector 49 J6 CPU 1 socket 50 JP5 CPU power connector 51 JP1 Power supply connector 52 J3 and J4 DIMM 1B to - Acer Altos G710 | Altos G710 Service Guide - Page 17
SATA drives and the mainboard. SCSI Backplane Layout Front Rear No. Description 1 120-pin SAF-TE connector 2 80-pin SCSI data cable connectors 3 68-pin SCSI data cable connector 4 J1 Backplane jumper header 5 SCSI power cable connector 6 SCSI HDD management cable connector (I2C bus - Acer Altos G710 | Altos G710 Service Guide - Page 18
SATA Backplane Layout Front Rear No. Code Description 1 SATA HDD connectors 2 J15 SAF-TE heartbeat LED and Manufacturing function jumper 3 SATA data cable connector 4 JP3 SAF-TE connector 5 JP2 10-pin power cable connector 6 J5 Backplane setup header 7 J11 SATA cage - Acer Altos G710 | Altos G710 Service Guide - Page 19
board connects to the HDD cage's backplane. It monitors the backplane's temperature and voltage condition and the status of the SCSI hard drives. No. configuration settings (SW1) The SAF-TE board's pre-assigned ID is SCSI ID 6. The table below shows the board's configuration settings. No. Switch - Acer Altos G710 | Altos G710 Service Guide - Page 20
Front Bezel No. Item 1 LCD Display Cover (for ePanel Module) 2 Bezel Door 3 Front Panel LED Indicator 4 Security Keylock NOTE: The ePanel module is not included with your system. 12 Chapter 1 - Acer Altos G710 | Altos G710 Service Guide - Page 21
(blue). Illuminates LEDs on both the front and rear of the server, simplifying identification of the server in a rack from the rear. Houses four hot-swap SCSI drives. For additional storage options. Supports a four-bay hot-plug HDD cage. Connects to USB devices. Indicates the status of the hard - Acer Altos G710 | Altos G710 Service Guide - Page 22
Item 19 20 21 22 23 Component ePanel Module Cover Power Button FDD activity indicator FDD (Floppy disk drive) FDD Eject button Description Remove the cover to install the optional ePanel module. Press to turn on - Acer Altos G710 | Altos G710 Service Guide - Page 23
Critical power supply failure T Voltage power supply failure T Critical temperature and voltage failure T POST error T NMI event T Missing CPU or terminator HDD activity No HDD activity T HDD failure T The HDD LED will light green when the four-bay hot-plug cage is installed in the chassis. Network - Acer Altos G710 | Altos G710 Service Guide - Page 24
possible disk drive states. HDD Status HDD not present HDD present HDD failure HDD rebuild Power LED (Color) None Green Amber Green Amber Activity LED (Condition) Off On On On Blinking Description No HDD present HDD activity Internal HDD failure, replace HDD HDD rebuilding data 16 Chapter 1 - Acer Altos G710 | Altos G710 Service Guide - Page 25
redundant power supply unit installed. Altos G520 with fixed single power supply unit installed. No. Component Description 1 Power supply module bay Allows installation of a hot-swap redundant power supply (empty) module. NOTE: Though the system supports two hot-swap power supply module - Acer Altos G710 | Altos G710 Service Guide - Page 26
No. Component Description 16 Main power supply AC power indicator Indicates the power supply status (green). 17 Main power supply fail indicator Indicates status of the the hot-swappable power supply module or any PSU (power supply unit) internal fan fault condition (amber) 18 Main - Acer Altos G710 | Altos G710 Service Guide - Page 27
7 Easy-swap system fans 8 Four-bay hot-plug HDD cage backplane board 9 Power distribution board NOTE: Though the system supports two hot-swappable power supply modules, the system comes bundled with a single standard 550-watt power supply module only. You have the option to purchase an extra - Acer Altos G710 | Altos G710 Service Guide - Page 28
voltage can be detected by the system without setting any jumper BIOS Item BIOS code BIOS ROM type BIOS ROM size BIOS ROM package Supported protocol Boot from CD-ROM feature Supports LS-120 drive Supports BIOS boot block feature Specification AMI Bulk mode flash ROM with boot block protection 2MB - Acer Altos G710 | Altos G710 Service Guide - Page 29
bus VGA bus speed VGA Memory Function control IDE Interface ATI RAGE XL PCI 2.2 Bus 100MB/s 8MB VRAM Enable/disable by BIOS Setup Specification Item IDE controller IDE controller resident bus Number of IDE channel Supported IDE interface Supports LS-120 Supports bootable CD-ROM Function control - Acer Altos G710 | Altos G710 Service Guide - Page 30
Timer (8254-1) Keyboard Controller 8742 Real- 2 Enable/Disable 1: Disable 0: Enable Bit 2: Onboard SCSI Enable/Disable 1: Enable 0: Disable Bit [4:7]: Host Frequency MHz [0, 0, 1, 1]: 1/5, 500 MHz SMISW/SCISW/SOFTNMI BIOS/Password check control PCI Configuration Address Reg PCI Configuration Data Reg - Acer Altos G710 | Altos G710 Service Guide - Page 31
INTD PXB_IRQ_N2 PXB_IRQ_N1 PXB_IRQ_N0 PCI32_IRQF_N PCI Addressing Mapping PCI- X Slot 4 64/100MHz PCI- X Slot 3 64/100MHz PCI- X Slot 2 64/100MHz SCSI(LSI1030) PCI Slot 1 32/33MHz ATI RageXL PCI Device No. Map PCI Bus No. Device No. 1 3 1 2 1 1 2 4 3 3 3 14 AD No.(H.W.) PXB_AD19 - Acer Altos G710 | Altos G710 Service Guide - Page 32
power management timer for HDD devices (0-15 minutes, time step = 1 minute) T Hard disk drive goes into STANDBY mode (for ATA standard interface) T Disable V-sync to control the VESA DPMS monitor T Resume method: device activated (keyboard for DOS, keyboard BIOS should support DPMS (Desktop Power - Acer Altos G710 | Altos G710 Service Guide - Page 33
- Acer Altos G710 | Altos G710 Service Guide - Page 34
Switching power supply Specification W x D x H 195mm x 545mm x 435mm (5U Height) MCS-002 Two USB 2.0 ports PS/2 compatible keyboard and mouse port VGA/monitor port Serial port Parallel/ printer port TWO LAN ports (RJ-45) ATX 3 x 5.25" half height bays 1 x 3.5" bay for FDD One 4x1" SCSI/SATA HDD bay - Acer Altos G710 | Altos G710 Service Guide - Page 35
initialized. 4. Follow all onscreen instructions to complete the installation. For detailed instructions on installing ASM Agent, refer to the ASM User's manual. To launch the program, on the Windows taskbar click on the Start button, point to Programs, select Acer Server Management Suite then click - Acer Altos G710 | Altos G710 Service Guide - Page 36
4. Follow all onscreen instructions to complete the installation. For detailed instructions on installing ASM Console, refer to the ASM User's manual. To launch the program, on the Windows taskbar click on the Start button, point to Programs, select Acer Server Management Suite then click ASM - Acer Altos G710 | Altos G710 Service Guide - Page 37
values into the battery-backed nonvolatile memory called COMS RAM. This memory area is not part of the system RAM. NOTE: If you repeatedly receive The system reboots immediately after you exit Setup. As you change your BIOS Setup, examine the system configuration values. When you are satisfied that - Acer Altos G710 | Altos G710 Service Guide - Page 38
system is booting. This key does not work during any other time. There are several tabs on the setup screen corresponding to the six major BIOS menus: ! Main ! Advanced ! Power ! Boot ! Security ! Exit 30 Chapter 2 - Acer Altos G710 | Altos G710 Service Guide - Page 39
The Key Help Guide shows you how to move around the BIOS setup screen. ! Use the w yz x arrow keys to move around the Setup Utility screen. ! Use the dkeys yarrow keys to change the value if they are available. ! Press l for General Help on using the BIOS setup ! Press u to save changes and close the - Acer Altos G710 | Altos G710 Service Guide - Page 40
SMBIOS Version System Time System Date System Information Product Information Description Date when the BIOS setup was created Version of the BIOS setup utility Version of the SMBIOS. SMBIOS (System Management BIOS) allows you to check your system's hardware without actually opening it up. Hardware - Acer Altos G710 | Altos G710 Service Guide - Page 41
of the BIOS setup. Indicates a processor is currently installed in the CPU 1 socket. Indicates a processor is currently installed in the CPU 2 socket. Type of processor currently installed in the server. The processor speed is the speed at which a microprocessor executes instructions. Clock speeds - Acer Altos G710 | Altos G710 Service Guide - Page 42
Secondary IDE Slave Total Memory DDR Memory Type Interleave support Mouse (PS2, USB) Keyboard (PS2, USB) Description Indicates the hard disk type device. Indicates the type of IDE device. Indicates the total amount of onboard memory. The memory size is automatically detected by BIOS during the POST - Acer Altos G710 | Altos G710 Service Guide - Page 43
The screen below appears when you select Total Memory from the System Information window. The Total Memory menu displays the type and size of DRAM installed in DIMM slots 1A, 1B, 2A,2B, 3A, 3B, 4A, and 4B. The Not Installed setting - Acer Altos G710 | Altos G710 Service Guide - Page 44
Product Information menu displays general data about the system, such as the product name, BIOS version, mainboard ID, serial number, etc. These entries are for reference only and are not user-configurable. Parameter System Product Name System Serial No Baseboard ID Baseboard Serial No Description - Acer Altos G710 | Altos G710 Service Guide - Page 45
Advanced The Advanced menu contains parameter values that define how the system behaves on startup. Chapter 2 37 - Acer Altos G710 | Altos G710 Service Guide - Page 46
Peripheral Configuration The Super I/O Configuration submenu lets you define the parameter settings for the system's parallel and serial ports. Parameter Serial Port 1 (Address/IRQ) Description Indicates the serial port 1 address and IRQ setting. Serial Port 2 (Address/IRQ) Indicates the serial - Acer Altos G710 | Altos G710 Service Guide - Page 47
port to operate in bi-directional mode and at a speed higher than the maximum data transfer rate. ECP Mode DMA Channel Assigns a DMA (Direct Memory Access) channel for the ECP parallel port function. This parameter is configurable only if you select ECP as the parallel port's operation mode. DMA3 - Acer Altos G710 | Altos G710 Service Guide - Page 48
integrated IDE. When this parame- P-ATA Mode ter is set to P-ATA mode with the SATA Running Enhanced Combined Mode Mode also enabled, it enables support for PATA IDE mode. Disabled This mode can support a maximum of four PATA and two SATA IDE devices. When set to Combined Mode, the system can - Acer Altos G710 | Altos G710 Service Guide - Page 49
translation method. For drivers Auto with more than 504 MB, LBA mode is necessary. Disabled Enhances disk performance depending on the hard disk in Auto use. Disabled If you set this parameter to Auto, BIOS setup automatically detects if the installed hard disk drive supports the Block Mode - Acer Altos G710 | Altos G710 Service Guide - Page 50
SMART (Self-Monitoring, Analysis and Reporting Technology) function of the internal hard disk. If 'Auto' is selected, BIOS setup will enable the S.M.A.R.T function if the drive supports it. Auto Disabled Enabled Enables or disables the 32-bit data transfer function Disabled Enabled 42 Chapter 2 - Acer Altos G710 | Altos G710 Service Guide - Page 51
Floppy Configuration The Floppy Configuration submenu displays the type of floppy drive installed in the server. Floppy A Parameter Description Floppy disk drive type Option 1.44 MB, 3.5-inch Disabled Chapter 2 43 - Acer Altos G710 | Altos G710 Service Guide - Page 52
lets you specify the settings for the PCI devices. Parameter Description Reset Resource Assignment BIOS setup stores the configuration data of No Plug and Play devices in NVRAM (Non-vola- Yes tile Random Access Memory). When this parameter is set to Yes, current data is deleted and a new set - Acer Altos G710 | Altos G710 Service Guide - Page 53
to boot faster by skipping Enabled some POST routine. Disabled Enables or disables the Quiet Boot function. Enabled When set to Enabled, BIOS setup is in Disabled graphical mode and displays only an identifi- cation logo during POST and while booting. After booting, the screen displays - Acer Altos G710 | Altos G710 Service Guide - Page 54
data instructions in CPU. Mostly, the bus clock speed is slower than the CPU clock speed. Boot up Num Lock Activates the Num Lock function upon boot- On ing. Off PS/2 Mouse Support specifications. 1.4 1.1 Memory Test When enabled, this parameter allows the Disabled system to perform a RAM - Acer Altos G710 | Altos G710 Service Guide - Page 55
onboard controllers. Parameter Onboard LAN1 Device Onboard LAN2 Device Onboard SCSI Device Onboard VGA Device Description Enables or disables the onboard disables the onboard LAN2 controller Enables or disables the onboard SCSI controller Enables or disables the onboard VGA controller Enabled - Acer Altos G710 | Altos G710 Service Guide - Page 56
Configuration The Server Management Configuration submenu lets you specify the appropriate firmware. Enables or disables the PCI bus parity error Enabled support. Disabled When this parameter is enabled, only the No system's healthy memory size is displayed Yes during the POST process. When - Acer Altos G710 | Altos G710 Service Guide - Page 57
and this parameter is set to Disabled for the next system bootup. Disabled Enabled Opens the system event log file for viewing. BIOS checks the bad processors and memory modules during the POST process. When this parameter is enabled, it will make a log of this operation. Enabled Disabled ECC - Acer Altos G710 | Altos G710 Service Guide - Page 58
Port Number Serial Port Mode Post-Boot Support Terminal Type Description Enables or disables remote . The parameter setting depends on your modem specification; therefore, before you change the setting of with your modem. Enables or disables the BIOS console redirection during system boot up. Selects - Acer Altos G710 | Altos G710 Service Guide - Page 59
Parameter VT-UTF8 Combination Key Support Description Enables or disables the VT-UFT8 combination keys for remote station configuration and management. The combination keys for remote station management are listed in - Acer Altos G710 | Altos G710 Service Guide - Page 60
menu allows you to configure the system's power management feature. Parameter ACPI-aware OS Power Management AC Lose Handling Power Button Mode 52 Description Indicates whether the system's OS supports Yes the ACPI standard of power management. No When this parameter is enabled, it allows some - Acer Altos G710 | Altos G710 Service Guide - Page 61
parameters shown in the screen below. Boot Device Priority The Boot Device Priority submenu lets you specify the boot search sequence during the POST process. BIOS setup will display an error message if the drive(s) specified is not bootable. Chapter 2 53 - Acer Altos G710 | Altos G710 Service Guide - Page 62
Parameter 1st Boot Device 2nd Boot Device 3rd Boot Device 4th Boot Device Description Sets the device from which the system will first attempt to boot up. Sets the device from which the system will attempt to boot up when the first attempt failed. Sets the device from which the system will attempt - Acer Altos G710 | Altos G710 Service Guide - Page 63
Hard Disk Drives The Hard Disk Drives submenu lets you specify the devices that will be considered as the primary and secondary hard drives. Chapter 2 55 - Acer Altos G710 | Altos G710 Service Guide - Page 64
Removable Devices The Removable Devices submenu displays the type of removable devices installed in the system. 56 Chapter 2 - Acer Altos G710 | Altos G710 Service Guide - Page 65
ATAPI CD-ROM Devices The ATAPI (Advanced Technology Attachment Packet Interface) CD-ROM submenu displays the type of ATAPI CD-ROM installed in the system. Chapter 2 57 - Acer Altos G710 | Altos G710 Service Guide - Page 66
Password Change User Password Change Supervisor Password Password Check Keyboard Lock Mode Secure Mode Hot Key 58 Description Option Prevents unauthorized access to the BIOS Not Installed setup utility. Installed Secures your system against Not Installed unauthorized use. Once you set this - Acer Altos G710 | Altos G710 Service Guide - Page 67
then press Enter. 4. Retype the password to verify the first entry then press Enter again. To remove the User password 1. Use the up/down keys to highlight the Clear User Password parameter then press Enter. 2. Enter the current password then press Enter. 3. Press Enter twice without entering - Acer Altos G710 | Altos G710 Service Guide - Page 68
. Discards changes made and close the BIOS setup. Discards all changes made in the BIOS setup. Loads the optimal settings for all BIOS setup parameters. Optimal settings are quite demanding in terms of resources consumption. If you are using low-speed memory chips or other kinds of low-performance - Acer Altos G710 | Altos G710 Service Guide - Page 69
how to disassemble the server system for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Phillips screw driver T Flat-bladed screw driver - Acer Altos G710 | Altos G710 Service Guide - Page 70
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the power cable from the system. 62 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 71
Disassemble Altos G710 Removing the Housing 1. Open the front door with the key in disk carrier from the cage 8. Remove the two screws on each side to detach the HDD from HDD carrier. 9. Slide the HDD unit from the HDD carrier. 10. Loosen the three thumbscrews located at the end of the side panel. - Acer Altos G710 | Altos G710 Service Guide - Page 72
the CPU socket retainer lever back to the origional position. Removing the Memory 1. Pop up the memory to release it. Removing the Rear fan, System fan 1. Disconnect the rear fan cable from the mainboard . 2. Upward the rear fan to release it. 3. Upward the rear fan to release it. 64 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 73
cables and USB cable 4. Disconnect the intrustion cable 5. Disconnect the CD-ROM cable and SCSI cable 6. Disconnect the two front fan cables from the fan board 7. Disconnect the Singal cable, 24pin power cable and 8 pin power cable from the mainboard. Removing the CD-ROM and FDD 1. Take the CD-ROM - Acer Altos G710 | Altos G710 Service Guide - Page 74
the FDD unit. Removing the HDD Cage 1. Loosen the four thumbscrews to release the Hard disk cage. 2. Pull the Hard disk cage a little out from the chassis. 3. Disconnect another power cable from the SCSI backplane board. 4. Pull the entire HDD cage with cables out from the chassis. 66 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 75
it away. 8. Remove the one thumbscrew to release the SCSI back plane board. 9. Detach the SCSI back plane board from the HDD cage. Removing the Power Supply 1. Pull the power cables throught the hole and pull the 10 pin backplane board power cables from the cable clip. 2. Press the latch to easily - Acer Altos G710 | Altos G710 Service Guide - Page 76
Open the LED cable clip to release the cable 2. Remove the two screws to release the power button. 3. Then take the power button module with cables out from the chassis. Removing the Dummy Cover and Fan Control Board control board. 4. Take the fan control board out from the chassis. 68 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 77
Removing Mainboard 1. Remove the one thumbscrew located on the edge of rear side to release the mainboard. 2. Pull outward then upward of the latch to release the mainboard. 3. Detach the mainboard out from the chassis. Chapter 3 69 - Acer Altos G710 | Altos G710 Service Guide - Page 78
This chapter provides troubleshooting information for the Altos G710: T Error Message T BIOS POST Beep Codes T BIOS Recovery Beep Codes T POST Error Codes and Messages T Boot Block Error Beep Codes T Post Error Beep Codes T BIOS Beep Codes T POST Code Checkpoints T Bootblock Initialization - Acer Altos G710 | Altos G710 Service Guide - Page 79
occurred in onboard memory.This error is followed by an address Parity Error A parity error occurred in onboard memory at an unknown address NVRAM/CMOS/PASSWORD cleared by Jumper NVRAM, CMOS and passwords have been cleared. The system should be powered down and the jumper removed 71 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 80
supported by BIOS beep codes. Number of Beeps 1 2 3 4 5 6 7 8 9 10 11 Description Refresh failure Parity cannot be reset First 64 Kb memory have a code that identifies system or PCI card events. For example, some Acer RAID cards have beep codes. Before checking for a system beep code error make sure - Acer Altos G710 | Altos G710 Service Guide - Page 81
0048 0049 004A Error Message Timer Error CMOS Battery Low CMOS Settings Wrong CMOS Checksum Bad Unlock Keyboard PS2 Keyboard not found KBC BAT Test failed CMOS memory size different RAM R/W test failed A: Drive Error B: Drive Error Floppy Controller Failure CMOS time not set PS2 Mouse not found - Acer Altos G710 | Altos G710 Service Guide - Page 82
Error Message Unknown BIOS error. Error code = 14B (this is really LANGUAGE_MODULE_ERR) Keyboard/Interface Error Memory to Shadow PCI ROM BSP Processor failed BIST Processor missing microcode --P0 Processor missing microcode -- P1 BIOS does not support current stepping --P0 BIOS does not support - Acer Altos G710 | Altos G710 Service Guide - Page 83
force boot from lower bank of flash ROM. WatchDog Timer Expired(Secondary BIOS maybe bad!). Secondary BIOS CheckSum fail. Response Pause Pause Pause Pause Pause Warning Pause Pause Pause Pause Halt Pause Pause Pause Warning Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause 75 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 84
.ROM file not found in root directory of diskette in A: Base Memory error Flash Programming successful Floppy read error Keyboard controller BAT command failed No Flash EPROM detected Floppy controller failure Boot Block BIOS checksum error Flash Erase error Flash Program error AMIBOOT.ROM file size - Acer Altos G710 | Altos G710 Service Guide - Page 85
video initialization, the BIOS uses these beep codes to inform users of error conditions. Number of Beeps 1 2 3 4 5 6 7 8 9 10 11 Description Memory refresh timer error Parity error in base memory (first 64KB block) Base memory read / write test error Motherboard timer not operational Processor - Acer Altos G710 | Altos G710 Service Guide - Page 86
BIOS Beep Codes Number of Beeps 1, 2 or 3 4-7, 9-11 8 Troubleshooting Action Reseat the memory, or replace with known good modules. Fatal error indicating a serious problem with the system. Consult your system manufacturer. Before declaring the motherboard beyond all hope, eliminate the - Acer Altos G710 | Altos G710 Service Guide - Page 87
all the output devices. Allocate memory for ADM module and uncompress it. Give control to 31 OFF OFF R A ADM module for initialization. Initialize language and font modules for ADM. Activate ADM module. Initializes the silent boot module Set the window for displaying text 79 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 88
G A A Displaying sign-on message, CPU information, setup key message, and any OEM specific information. 38 G OFF R R Initializes RAM size if needed. 52 OFF R G R Updates CMOS memory size from memory found in memory test. Allocates memory for Extended BIOS Data Area from base memory. - Acer Altos G710 | Altos G710 Service Guide - Page 89
BIOS into memory. Leaves all RAM below 1MB Read-Write including E000 and F000 shadow areas but closing SMRAM. Restore CPUID value back into register. Give control to BIOS POST DA A R G R (ExecutePOSTKernel). See POST Code Checkpoints section of document for more information. 81 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 90
validity of the recovery file configuration to the current configuration of the flash part. Make flash write enabled through chipset and OEM specific method. FB A R A A Detect proper flash part. Verify that the found flash part size equals the recovery file size. F4 R A R R The recovery - Acer Altos G710 | Altos G710 Service Guide - Page 91
control at various times during BIOS POST to initialize different BUSes. all static devices that include manual configured onboard peripherals, memory and I/O decode windows in input devices and detects if system has standard keyboard controller. T IPL Device Initialization (function 4). Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 92
ACPI Runtime Checkpoints ACPI checkpoints are displayed when an ACPI capable operating system either enters or leaves a sleep state. The following table describes the type of checkpoints that may occur during ACPI sleep or wake events: Checkpoint AC AA 01, 02, 03, 04, 05 10, 20, 30, 40, 50 - Acer Altos G710 | Altos G710 Service Guide - Page 93
SYS_FREQ_ERR (Flag for Unsupported System Bus Freq) DIMM_ERR_CFG_MIX (Usupported DIMM mix) DQS_FAILURE (indicates DQS failure) MEM_ERR_MEM_TEST_FAILURE (Error code for unsuccessful Memory Test) MEM_ERR_ECC_INIT_FAILURE (Error code for unsuccessful ECC and Memory Initialization) 85 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 94
If you are not able to access the BIOS setup screens, the CMOS Clear jumper will need to be used to reset the configuration RAM. The CMOS Clear jumper is located on jumper block J17. 1. Power down the system and disconnect the AC power. 2. Open the server. 3. Move the jumper from pins 1 and 2 to the - Acer Altos G710 | Altos G710 Service Guide - Page 95
Clearing the Password If the user or administrator password(s) is lost or forgotten, moving the settings Clear password settings Enable BIOS recovery BMC diagnostics settings BMC recovery settings HDD LED LAN1 activity LED LAN2 activity LED Power LED Power button Reset button 87 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 96
Jumper and Connector Power Supply Connector Pinout Pin Signal 1 +3.3V 2 +3.3V 3 GND 4 +5V 5 GND 6 +5V 7 GND Pin Signal 13 +3.3V 14 -12V 15 GND 16 -PS_ON 17 GND 18 GND 19 GND CPU Power (JP5) Illustration 8 POWER_OK 9 +5V_SB 10 +12V 11 +12V 12 +3 .3V 20 Reserve 21 +5V 22 +5V 23 + - Acer Altos G710 | Altos G710 Service Guide - Page 97
CPU FAN JP19 & JP20: FRONT FAN Illustration FAN Connector (4Pin) J P3: REAR FAN Illustration Pin Description 1 GND 2 +12V 3 Sense Pulse Pin Description 1 GND 2 +12V 3 Sense Pulse 4 PWM FRONT PANEL HEADER (20Pin) J P13 Illustration Pin 1 3 5 7 Description POWER 89 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 98
(10Pin) JP21 : USB PORT HEADER Illustration Pin Signal Name 1 USB Power 3 USBP2- 5 USBP2+ 7 GND 9 GND Pin Signal Name 2 USB Power 4 USBP3- 6 USBP3+ 8 GND 10 NC JP22: SMART LCD HEADER Pin Signal Name 1 POWER 2 USB4- 3 USN4+ 4 GND IPMB CONNECTOR (4Pin) JP24 Pin Signal Name - Acer Altos G710 | Altos G710 Service Guide - Page 99
2 GND 3 P3V3_VBAT WAKE ON LAN CONNECTOR J31 Illustration Pin 1 POWER 2 GND 3 WOL Signal Name SCSI BACKPLANE SENSE CONNECTOR JP12 Pin Signal Name 1 SMB_DAT 2 GND 3 SMB_CLK 4 SCSI HDD FAIL GND SCSI RAID I-BUTTON JP23 Pin Signal Name 1 RAIDMODE_N 2 KEY_DATA 3 GND 91 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 100
Name J32 Pin 1 2 3 4 Signal Name BPHDD_FAIL_N NC GND NC Jumper Setting JP17 Pin Function 1-2 BMC diag 3-4 BMC recovery JP27 Pin 1-2 3-4 5-6 Function Clear CMOS Clear Password Bios Recovery Chapter 5 92 - Acer Altos G710 | Altos G710 Service Guide - Page 101
the FRU (Field Replaceable Unit) listing in global configurations of Altos G710. Refer to this chapter whenever ordering for parts to repair made, it will not be noted in the printed Service Guide. For Acer AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those - Acer Altos G710 | Altos G710 Service Guide - Page 102
Altos G710 Exploded Diagram 94 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 103
Part List PICTURE BOARD PARTNAME PDB MODULE G710 DESCRIPTION POWER DISTRIBUTION MODULE (AC-037 A) AECR NO. 55.R11V7.001 LED MODULE G710 S54 LED HOLDER ASSY 55.R11V7.002 FAN CONTROL BOARD G700 S52A FAN CONTROL/B ASSY 55.G70V7.004 SCSI BACKPLANE BOARD G700 S52A SAF-TE ASSY 55.G70V7.001 SAF- - Acer Altos G710 | Altos G710 Service Guide - Page 104
MB TO SWITCH CABLE ASSY 5T1 MBSW(2P,REV1A) 50.R11V7.003 CABLE FOR MB-HDD ( MB CD-ROM) CABLE ASSY S02 MBHDD(ATA100)(40P,REV2A) 50.G30V7.002 50.G70V7.001 SCSI LED SIGNAL CABLE 30cm CABLE ASSY S05MB RAIDCARD(4P/4P,REV3A) 50.R11V7.004 VHDCI SCSI CABLE (50cm) CA.R110J.001 96 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 105
(3CONN 68PIN 68PIN 925MM W/TERMINATOR 925MM) AECR NO. CA.G5101.003 CABLE MB TO SCSI BACKPLANE(68 PIN) CABLE ASSY S52A MB-SCSIBP 50.R11V7.011 I2C CABLE I2C cable 50. .014 50.R11V7.015 50.R11V7.016 42.R11V7.001 SIDE PANEL-LEFT W/I QUICK GUIDE TOP COVER 42.R11V7.002 42.R11V7.003 Chapter 6 97 - Acer Altos G710 | Altos G710 Service Guide - Page 106
.R11V7.003 AIR DUCT S54 FAN DUCT ASSY 60.R11V7.004 FDD TRAY FDD BRACKET ASSY 60.G70V7.008 CD-ROM BRACKET 42.R08V7.002 HDD CAGE DUMMY PLATE HDD CAGE FPLATE (HW) S05(FBS05025,REV3A) 42.R11V7.004 HOT-PLUG HDD CAGE DUMMY CARRIER 98 42.R11V7.005 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 107
PICTURE PARTNAME G710/G520 SCSI HOT PLUG HDD CAGE G710 SATA HOT PLUG HDD CAGE DESCRIPTION S54/S05J SCSI HDD CAGE ASSY AECR NO. TC.R1101.001 TC.R1101.003 HOT PLUG HDD CAGE S05 HDD CAGE ASSY FOR BOARD 60.R11V7.011 HDD TRAY W/I 4 SCREWS S05 HDD HOUSING ASSY TZ.CAR02.003 CPU/PROCESSOR Chapter - Acer Altos G710 | Altos G710 Service Guide - Page 108
FC-mPGA4, EM64T supported, RK80546KG0801M, SL7PE Xeon DP 2.8Ghz / 800FSB / 1MB iL2, Nocona, E-0 Stepping, FC-mPGA4, EM64T supported, RK80546KG0721M, SL7PD G710 W/BRACKET X 2 S54 FRONT FAN ASSY 23.R11V7.001 SYSTEM FAN (REAR) FOR G710 W/HOLDER X 1 S54 REAR FAN ASSY 23.R11V7.002 100 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 109
PICTURE HEATSINK PARTNAME NOCONA CPU HEATSINK DESCRIPTION COOLER S54 (FBS54004,REV3A) AECR NO. 34.R11V7.001 MAINBOARD ALT0S G710 MAINBOARD W/I S54 MB ASSY WITH TRAY MB TRAY MB.R1106.001 MEMORY NA POWER SUPPLY MEMORY 1GB ECC DDR2-400, INFINEON 128X4X18 S-RANK, CL3, 1.2, HYB18T512800AF5 - Acer Altos G710 | Altos G710 Service Guide - Page 110
Model Definition and Configuration The Altos G710 Model No. Define: 1. Trade Mark: 2. Brand Name: Acer 3. Model No: Leopard 2 4. Product Name: altos G710 Appendix A Appendix A 102 - Acer Altos G710 | Altos G710 Service Guide - Page 111
Test Compatible Components Appendix B This computer's compatibility is a test plan released by Wistron Internal Testing Department. Once the final report is available, this chapter will be revised accordingly. Appendix B 103 - Acer Altos G710 | Altos G710 Service Guide - Page 112
bracket, BIOS 5.09.07, MPTFW 1.03.10-IME SATA RAID Card SATA RAID LSI MegaRAID SATA 150-6, PCI 64 bit/66Mhz SATAII RAID LSI MegaRAID SATA 300-4x RAID 0,1,5, 10 & hot spare suport, 64bit, 133MHz PCI-X, SCSI Hard drive (U320 80pin) 146GB, Seagate U320/80pin, 10K RPM, 10K.7, f/w 104 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 113
MegaRAID SATA II RAID, PCI-X, 8 port 200GB, WD SATA 7200RPM, "XL80II" 8MB, f/w 160GB, Seagate SATA 7200RPM, Barracuda 7200.7 "Alpine Puma" 8MB, f/w 3.00 160GB, WD SATA 7200RPM,"XL80II" 8MB, LITE-ON LTN-527T f/w: 5RS2 (Black Bezel with Acer logo) 1000 Ethernet Pro/1000MT Server Adapter Intel Gigabit - Acer Altos G710 | Altos G710 Service Guide - Page 114
DDS4, 5.25", internal, half-height, interface Ultra-Wide SCSI 68pin, black color w/ Acer logo 50/130GB, AIT-2 SDX-500V, 5.25", internal, interface Ultra-Wide SCSI 68pin, black color w/ Acer logo 35/91GB, AIT-1 SDX-420V, 5.25", internal, interface IDE UDMA66, black color w/ Acer logo 106 Altos G710 - Acer Altos G710 | Altos G710 Service Guide - Page 115
offers you convenient and valuable support resources whenever you need them. In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including: T Service guides T User's manuals T Training materials T Bios updates T Spare parts lists