Acer Aspire 9920G Aspire 9920G Service Guide
Acer Aspire 9920G Manual
 |
View all Acer Aspire 9920G manuals
Add to My Manuals
Save this manual to your list of manuals |
Acer Aspire 9920G manual content summary:
- Acer Aspire 9920G | Aspire 9920G Service Guide - Page 1
x 64 Edition • Windows® XP Professional Media Center Edition • Windows® XP embeded • Windows® VistaTM(Ultimate/Premium/Basic/Business) • Microsoft Vista upgrade support • Linux Suse v9.1 and Limpus v9.2 (Driver support Platform • Intel® Centrino® Duo mobile processor technology featuring: • Intel - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 2
), Memory Stick (MS), Memory Stick PRO (MS PRO), xD-Picture Card (xD) Communication • Acer Video Conference, featuring: • Integrated Acer Crystal Eye webcam, supporting Acer PrimaLite technology • Acer PureZone technology • Optional Acer Xpress VoIP phone • WLAN: Intel® Wireless WiFi Link 4965AGN - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 3
jack • Headphones/Speaker/line-out port with S/PDIF support • S-Video port/TV-out (NTSC/PAL) port • AV-in card reader (SD/MMC/MS/MS PRO/xD) Power Subsystem • ACPI 2.0 CPU power management standards: Stand-by and Hibernation power-saving modes support • 71W 4800mAh 8-cell Li-Ion battery pack • Acer - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 4
the Norton Internet Security icon on the Windows desktop. 2. 2Select Tasks & Scans. 3. Select Run Scan to scan your system. 4. When the scan is complete, review the results of the scan. You can schegdule customized virus scans that tun unattended on specific dates and times or at periodic intervals - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 5
Block Diagram Chapter 1 5 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 6
Acer Orbicam 2 Display screen 3 Keyboard 4 Microphone 5 Touch pad 6 Status indicators 7 3D sonic speakers 8 Click buttons (left, center and right) 9 Palmrest 10 Power button 11 Easy-launch buttons 12 Media/volume buttons Description 1.3 megapixel web camera for video Comfortable support area - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 7
Closed Front View # Icon Item 1 Power indicator Description Indicates the computer's power status. 2 Battery indicator Indicates the computer's battery status. 3 Bluetooth Enables/disables the Bluetooth communication. Indicates communication button/ the status of Bluetooth communication - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 8
Digital (SD) and xD-Picture Card (xD). (for selected models) 5 6 N/A 7 N/A Right View PC Card slot PC Card slot eject button Latch Accepts one Type II PC Card. Ejects the PC Card from the slot. Locks and releases the lid. g # Item Description 1 Acer Media Bay optical drive Internal optical - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 9
10/100/1000-based networks. 3 Serial port Connects to serial devices. 4 Digital Video Interface - Supports digital video connections. (for selected models) Digital port 5 External display (VGA) Connects to an external display device (e.g., external port monitor, LCD projector). 6 DC - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 10
Base View # Item 1 Ventilation slots and cooling fan 2 Memory compartment 3 Battery lock 4 Battery latch 5 Battery bay 6 Hard disk bay 7 Sub woofer Description Ebable the computer to stay cool, even after prolonged use. Note: Do not cover or obstruct the opening of the fan Houses the - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 11
Indicators The computer has eight several easy-to-read status indicators, including five on the front panel. The power, battery and wireless communication status indicators are visible even when the LCD display is closed. Icon Item Num Lock Description Lights up when Num Lock is activated. Caps - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 12
. To set the web browser, mail and programmable buttons, run the Acer Launch Manager. Easy-launch button Mail Web browser P Default application Acer Empowering Technology (user-programmable) E-mail application (user-programmable) Internet browser (user-programmable) User-programmable 12 Chapter - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 13
. The central location on the palmrest provides optimumg comfort and support. Touchpad Basics The following items will show you how to use button mimics the cursor pressing on the right scroll bar of Windows applications. Function Execute Select Drag Access context menu Scroll Left button (1) - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 14
Mouse settings in Windows Control Panel. 14 Chapter 1 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 15
to do a lot of numeric data entry. When Scroll Lock is on, the screen moves one line up or down when you press the up or down arrow keys respectively. scroll Lock does not work with some applications. Windows keys The keyboard has two keys that perform Windows-specific functions. Chapter 1 15 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 16
re not connected to a network domain) . + : Minimizes all windows. + : Open the Run dialog box. + : Cycle through application's context menu. Hotkeys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness, volume output and the BIOS - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 17
Acer eSettings Launches the Acer eSettings in Acer Empowering Technology. Acer ePower Management Launches the Acer ePower Management in Acer Empowering + Brightness up Increases the screen brightness. + Brightness down Decreases the screen brightness. Special keys You can locate - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 18
or word processor. 2. Either directly press the < > symbol at the bottom-right of the keyboard, or hold and then press the symbol at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 19
back of the LCD panel. The Acer OrbiCam fully supports the Acer Video Conference technology so you transmit the best video conference quality over an instant messenger service. # Item 1 Lens 2 Power indicator Rotating the Acer OrbiCam The Acer OrbiCam rotates 225 degrees counterclockwise to - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 20
OrbiCam To launch the Acer OrbiCam, double-click on the Acer OrbiCam icon on the desktop, or click Start > All Programs > Acer > Acer OrbiCam. The Acer OrbiCam capture window will appear as below. Changing the Acer OrbiCam Settings Resolution To change the capture resolution, click the displayed - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 21
Options Click Options to display the Window, Preview, and Folder tabs. Use the options to change the capture window size, preview settings, and the folder for captured photos or videos. Chapter 1 21 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 22
Camera Settings Basic Settings Click the Camera Settings icon on the bottom right corner of the capture display, then select Camera Settings from the pop-up menu. You can adjust the Video, Audio, and Zoom/Face tracking options from this window. 22 Chapter 1 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 23
window, click the Driver Settings button. The Properties window feature on or off. Capturing Photos/Videos To capture a photo or a video clip, rotate the Acer OrbiCam to get the desired angle, then click the Take a Picture or Record a Video button. The Windows Picture and Fax Viewer or the Windows - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 24
application. To use the Acer OrbiCam as a webcam, open the IM service, then select the video/webcam feature. You can now broadcast from your location to an IM partner anywhere in the world. Enabling the Acer tracking feature automatically centers all the users' face in the capture window, otherwise - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 25
3. Click VisageON to display a menu that allows to change the configuration of the camera, face tracking and video effects settings. Chapter 1 25 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 26
will be prompted to do so when running Acer eLock Management or Acer eRecovery Management for the first time. Note: If you lose your password, there is no method to reset it except by reformatting your notebook or taking your notebook to an Acer Customer Service Center. Be sure to remember or write - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 27
on your notebook, or start the program from the Start menu. You also have the option to set Acer eNet Management to start automatically when you boot up your PC. Acer eNet Management automatically detects the best settings for a new location, while offering you the freedom to manually adjust the - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 28
ePower Management Acer ePower Management features a straightforward user interface. To launch it, select Acer ePower Management from the Empowering Technology interface. AC Mode (Adapter Mode) The default setting is Maximum Performance. You can adjust CPU speed, LCD brightness and other settings - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 29
when the cover is closed or the power button is pressed. • Set passwords for accessing the system after Hibernation or Stand-by. • View information about Acer ePower Management. Chapter 1 29 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 30
30 Chapter 1 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 31
supports it, your system display will be automatically switched out when an external display is connected to the system. For projectors and external devices that are not auto-detected, launch Acer an external resolution that is not supported by Acer ePresentation Management, adjust your display settings - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 32
Windows Explorer as a shell extension for quick and easy data encryption/decryption and also supports on-the-fly file encryption for MSN Messenger and Microsoft Outlook. The Acer to enter your own file-specific password when encrypting a file. Acer eDataSecurity Management can be integrated with - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 33
Chapter 1 33 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 34
eRecovery Management, detach all peripherals (except external Acer ODD, if equipped), including the Acer ezDock. Acer eSettings Management Acer eSettings Management allows you to inspect hardware specification, change BIOS passwords or other Windows settings, and to monitor the system health status - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 35
• Provides a simple graphical user interface for navigation. • Displays general system status and advanced monitoring for power users on Acer computer. Chapter 1 35 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 36
system optimization tool that boosts the performance of the Acer notebook. It provides an express optimization method to release unused • Speed optimization: improves the usability and performance of the Windows XP system. • Memory optimization: releases unused memory and check usage. 36 Chapter - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 37
the System Utilities Note: The system utilities work under Microsoft Windows XP only. Acer GridVista (dual-display compatible) Note: This feature is only available on certain models. To enable the dual monitor feature of the notebook, first ensure that the second monitor is connected, then select - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 38
second monitor is set to the manufacturer's recommended value. Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access the Launch Manager by clicking on Start > All Programs > Launch Manager to start the - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 39
Preboot Execution Environment), BIS 1.0 (Boot Integrity Service Application Program Interface), PC2002 and PC2005 Compliant, Intel Enganced SpeedStep Technology,AHCI support Set by setup manual NOTE: If you need to check PXE version, press F2 to enter BIOS then enable boot from LAN function. After - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 40
Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Supports DIMM voltage Supports DIMM package Memory module combinations Specification Intel® PM965 0MB (no on-board memory) 2 sockets 2GB - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 41
reversed. LAN Interface Item Chipset Supports LAN protocol LAN connector type LAN connector location Features Specification Broadcom 5787 10/100/1000 Ethernet PCI-E Giga RJ45 Rear side Integrated 10/100/1000 BASE-T transceiver Wake on LAN support compliant with ACPI 2.0 PCI v2.2 Modem Interface - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 42
Specification TOSHIBA 8X TS-L632D PHILIPS 8X DS-8A1P HLDS 8X GSA-T20N With CD Diskette With DVD Diskette Sustained: Max 3.6Mbytes/sec Sustained: Max 10.8Mbytes/sec 2MB Enhanced IDE(ATAPI) compatible Support disc formats 1. Reads data in each CD-ROM, CD-ROM XA, CD-1, Video Load: Manual Release - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 43
Supports ZV (Zoomed Video) port Supports 32 bit CardBus Specification Built-in ICH8M-E 2.0 USB 1.1 and USB 2.0 Host controller 4 One on the left side; three on the right side Enable/Disable by BIOS Setup TI PCI 7412 Type-II One type-II Left panel No ZV support Yes Specification Express Card - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 44
key Yes Plug USB keyboard to the USB port directly: Yes Specification BATTERY PACK SANYO LI-ION 8 CELL2.4, 4800MAH BATTRY PACK SONY LI-ION 8CELL2.4, 4800MAH Li-ion 4800 mAH 8 4 cells in series, 2 series in parallel 14.8V 16.8+-0.2V LCD 20.1" inch Item Vendor & model name Screen Diagonal (mm) Active - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 45
Weight Physical Size(mm) Electrical Interface Support Color Viewing Angle (degree) Horizontal LVDS 262,144 45/45 15/35 0 to +50 -25 to +60 Specification Specification TDK N/A 9~21 2.56 (max) 780V (2000V for kick off) 6.5 (max CPU and hard disc may be power managed in this state. Chapter 1 45 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 46
System Power Management ACPI mode Suspend to RAM (S3) Save to Disk (S4) System Fan True Value Table Power Management CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD-ROM Power Down Super I/O Low Power mode Also called Hibernation Mode. System saves all - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 47
, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press F2 during POST (when "Press to enter Setup" message is prompted on the bottom of screen). Press during POST to enter multi-boot menu. In this menu, user - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 48
Navigating the BIOS Utility There are six menu options: Information, Main, Advanced, Security, Boot, and Exit. Follow these instructions: q To choose a menu, use on the bottom of the screen. Help for parameters are found in the Item Specific Help part of the screen. Read this carefully when making - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 49
system information is subject to different models. Parameter CPU Type CPU Speed IDE0 Model Name IDE1 Model Name System BIOS version VGA BIOS Version Serial Number Asset Tag Number Product Name Manufacturer Name UUID Number Description This field shows the CPU type of the system. This field shows - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 50
Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for your reference only. Actual values may differ. 50 Chapter 2 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 51
table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time System Date System Memory Extended Memory VGA Memory Quiet Boot Network Boot F12 Boot Menu D2D Recovery Description Format/Option Sets the system time - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 52
Advanced The Advanced screen displays advanced settings in BIOS. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Serial port A Parallel port Description Displays the settings of the serial port Shows the - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 53
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Chapter 2 53 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 54
. When set, this password protects the BIOS Setup Utility from unauthorized access. The user forget your password, you may have to return your notebook computer to your dealer to reset it. Setting a because the characters do not appear on the screen. 3. Press Enter. After setting the password, - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 55
can enable the Password on boot parameter. 6. When you are done, press F10 to save the changes and exit the BIOS Setup Utility. If the verification is OK, the screen will display as following. The password setting is complete after the user presses Enter. If the current password entered does not - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 56
If the new password and confirm new password strings do not match, the screen will display the following message. 56 Chapter 2 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 57
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive, wake up on LAN, USB KEY and the CDROM in module bay. Chapter 2 57 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 58
contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Exit Saving Changes Exit Discarding Changes Load Setup Default Discard Changes Save Changes Description Exit System Setup and save your - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 59
q New versions of system programs q New features or options q Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 60
60 Chapter 2 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 61
on how to disassemble the notebook computer Aspire 9920 for maintenance and troubleshooting. To disassemble the computer, you need the following tools: q Wrist grounding strap and conductive mat for preventing electrostatic discharge q Small Philips screw driver q Philips screwdriver q Plastic - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 62
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. 62 Chapter 3 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 63
succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 64
Screw List Item Description A SCREW M2.5*3(NL) B SCREW M2.5*6(NL) C SCREW M2.5*10(NL) D SCREW M2.5*15(NL) E SCREW M2*2.2 F SCREW M2*3(NL) G SCREW M2*4 H SCREW M3*4(NL) I SCREW D-SUB 4#X40* 1/5-NI (NL) Part Number 86.TAVV5.001 86.TAVV5.002 86.TAVV5.003 86.TAVV5.004 86.TAVV5.005 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 65
Removing the Battery Pack 1. Release the battery. 2. Slide the battery latch then remove the battery. Chapter 3 65 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 66
the HDD/Memory Module/Wireless LAN Card/TV Tuner Card/ System Fan/Thermal Modules/CPU and the LCD Module Removing the HDD 1. Remove the three screws fastening the HDD door. 2. Detach the HDD door from the notebook. 3. Then disconnect the two HDD as shown (Some notebooks may have only one HDD - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 67
. 11. Disconnect the TV-in cable then remove the TV tuner card. 12. Remove two screws holding the support holder as shown. 13. Remove four screws fastening the support holder on the rear side as shown. 14. Detach the support holder from the main unit. 15. Remove the three screws holding the system - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 68
flat screwdriver to release the CPU lock (Turn counter clock-wise) then remove the CPU carefully. 22. Remove the two screws fastening the MXM heatsink. 23. Detach the MXM heatsink from the main board. 24. Remove the two screws fastening the MXM card 25. Remove the MXM card carefully. 68 Chapter 3 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 69
Removing the ODD and Dummy cards 26. Remove the screw fastening the optical disk drive module on the bottom. 27. Use a tool to push the optical disk drive module outwards and remove the ODD module. 28. Then remove the PC dummy card. 29. Remove the express dummy card. Chapter 3 69 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 70
Removing the LCD Module 30. Detach the middle cover from the rear side as shown. 31. Then detach the middle cover from the front side and remove it. 32. Take out the LCD cable from the groove. 33. Disconnect the LCD cable from the main board. 34. Remove the six screws holding the LCM module. 35. - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 71
Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly 1. Release the four keyboard lock as shown (Use a flat screwdriver and push the keyboard lock upwards). 2. Turn over the keyboard as the image shows. 3. Disconnect the Keyboard FFC from the main board 4. - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 72
Disassembling the Lower Case Assembly 11. Disconnect the bluetooth cable from the main board and detach the bluetooth module fromt the lower case. 12. Remove the - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 73
21. Remove the eight screws fastening the speaker and sub-woofer set. 22. Then remove the speaker and sub-woofer set from the lower case. Disassembling the Upper Case Assembly 1. Disconnect the touchpad board to main board FFC and remove it. 2. Remove the seven screws and disconnect the touchpad to - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 74
3. Detach the touchpad bracket from the upper case. 4. Remove the touchpad board from the upper case. 5. Disconnect the touchpad to touchpad board FFC then remove the FFC and the touchpad. 6. Disconnect the launch board FFC from the launch board and the media board and remove the FFC. 7. Remove the - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 75
12. Disconect the audio board cable from the audio board and remove the cable. 13. Disconnect the microphone cable and remove the audio board. 14. Carefully take out the microphone cable and the microphones from the lower case. 15. Detach and disconnect the launch board cable and remove it. 16. - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 76
76 Chapter 3 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 77
Disassembling the LCD Module 1. Remove the eight screw rubber as shown. 2. Then remove the eight screws fastening the LCD bezel. 3. Detach the LCD bazel from the - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 78
11. Remove the two screws fastening the wireless antenna set and take out the antenna set from the LCD panel. 78 Chapter 3 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 79
the four screws holding the HDD (hard disk drive) foil; two on each side. 2. Carefully take out the hard disk drive from the HDD foil. Disassembling the ODD Module 1. Remove the two screws holding the optical bracket. 2. Then remove the optical bracket from the optical disk drive. Chapter 3 79 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 80
80 Chapter 3 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 81
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 82
the diagnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window. NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error. Power System Check To verify the symptom of the problem, power on the - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 83
3. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack. If you suspect a power problem, see the appropriate power supply check in the following list: q "Check the Power Adapter" on page 82 q "Check the Battery Pack" on page 83 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 84
not correct, replace the power adapter. 2. If the voltage is within the range, do the following: q Replace the System board. q If the problem is not corrected, see "Undetermined Problems" on page 96. q If the voltage is not correct, go to the next step. NOTE: An audible noise from the power adapter - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 85
you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware problem. No service actions are necessary if the pointer movement stops in a short - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 86
also help you determine the next possible FRU to be replaced when servicing a computer. If the symptom is not listed, see "Undetermined Problems" on page 96. The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function. NOTE: Most of the - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 87
Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Keyboard error see "Keyboard or Auxiliary Input Device Check" on page 80. Keyboard Controller Failed see "Keyboard or Auxiliary Input Device Check" on page 80. Keyboard locked - Unlock key switch Unlock external keyboard - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 88
A type - run SETUP System cache error - Cache disabled CPU ID: DMA Test Failed Software NMI Failed Fail-Safe Timer NMI Failed Device Address " in BIOS Setup Utility. RTC battery System board DIMM BIOS ROM System board None BIOS ROM System board Run "Load Default Settings" in BIOS Setup Utility - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 89
Error Message List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is blank. Power source (battery pack and power adapter). See "Power System Check" on page 80.. Ensure every connector is connected tightly and correctly. Reconnect the DIMM. LED board. - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 90
values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM of memory bus Enable cache before system BIOS shadow RAM failure on data bits xxxx of high byte of memory bus Test CPU bus-clock frequency Initialize Phoenix Dispatch Manager - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 91
adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled Test for unexpected interrupts Initialize POST display service Display prompt "Press F2 to enter SETUP" Disable - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 92
Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear screen (optional) Check virus and backup reminders Try to boot with error handler PnPnd dual CMOS (optional) Initialize notebook docking (optional) Initialize notebook docking late Force check (optional) Extended checksum - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 93
force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System memory test Initialize interrupt vectors Initialize Run Time Clock Initialize video - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 94
Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed. Action in Sequence Enter BIOS Utility to execute "Load Setup Default Settings", then reboot system. Reconnect the LCD connectors. Keyboard (if contrast and brightness function - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 95
detect the PC Card (PCMCIA) Windows, multimedia programs, no sound comes from the computer. Internal speakers make noise or emit no sound. Audio driver Keyboard (if control is from the keyboard) Hard disk drive System board Press Fn+oand see if the computer enters hibernation mode. Touchpad Keyboard - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 96
in Windows problems. Serial or parallel port device problems. Action in Sequence Enter BIOS test. Printer driver Printer cable Printer System Board Ensure the "Serial Port" in the Devices Configuration" of BIOS Setup Utility is set to Enabled. Device driver Device cable Device System board Keyboard - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 97
radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 98
Verify that all attached devices are supported by the computer. NOTE: Verify Acer devices q Printer, mouse, and other external devices q Battery pack q Hard disk drive q DIMM q CD-ROM/Diskette drive Module q PC Cards 4. Power-on the computer. 5. Determine if the problem has changed. 6. If the problem - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 99
Jumper and Connector Locations Top View Chapter 5 Chapter 5 97 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 100
98 Chapter 5 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 101
Bottom View Chapter 5 99 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 102
100 Chapter 5 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 103
the FRU (Field Replaceable Unit) listing in global configurations of Aspire 9920. Refer to this chapter whenever ordering for parts to repair or made, it will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 104
Aspire 9800 Exploded Diagram Category ADAPTER BATTERY No. Part Name and Description Acer Part No. ADAPTER 135W 3PIN DELTA SADP135EB BAF BLUE1.7X5.5X11 LF ADAPTER 135W 19V 3PIN LITE-ON PA-131-08 RI LF AP.13501. - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 105
Acer Part No. WIRELESS LAN BOARD 802.11ABG INTEL 4965AG MOW2 MINI PCI KI.KDN01.007 WIRELESS LAN BOARD 802.11AG INTEL 4965AG ROW MINI PCI KI.KDN01.008 VGA CARD nVidia NB8P-GS DDRII 55.AKE0N.004 512MB 400MHz 32*16 MXM CORD AUSTRALIA W/LABEL POWER CORD 3PIN UK POWER CORD 3PIN CHINA POWER CORD - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 106
and Description Acer Part No. POWER CORD SOUTH AFRICA (AIL) 27.AAMVN.007 POWER CORD 3PIN SOUTH AFRICA 27.AAMVN.008 POER CORD 3PIN ITALIAN 27.AAMVN.009 POWER CORD 3PIN DENMARK 27.AAMVN.010 POWER CORD ISRAEL 27.AAMVN.011 SMART CARD READER WITH CABLE 60.TLK0N.003 HOT KEYBOARD CABLE 50 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 107
Category No. Part Name and Description LOWER CASE Acer Part No. 60.AAMVN.001 UPPER CASE 60.AKE0N.001 MIDDLE COVER 60.AAMVN.003 ASSY THERMAL COVER 60.AAMVN.004 SUPPORT COVER 60.AAMVN.005 HDD COVER 42.AAMVN.001 Chapter 6 103 - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 108
Category No. Part Name and Description TOUCHPAD FRAME Acer Part No. 42.AAMVN.002 CPU/PROCESSOR COMBO MODULE 104 MINI DUMMY CARD 42.AAMVN.003 PCMCIA DUMMY CARD 42.AAMVN.004 TOUCHPAD BRACKET (Note: The ACTUAL spare part: touchpad bracket does NOT contain touchpad bracket gesket. However the - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 109
Category No. Part Name and Description Acer Part No. ASSEMBLY HD DVD ROM 1X MODULE 6M.AKE0N.002 OPTICAL BRACKET 33.AAMVN.002 HD DVD BEZEL HD 1X DVD ROM TOSHIBA TS- - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 110
Name and Description DVD-RW DRIVE 8X SUPER MULTI GBASE HLDS GSA-T20N LF W/O BEZEL Acer Part No. KU.0080D.027 FAN FAN BLOWER.SET,AXIAL,5V,0.15A,3500RP 23.AAMVN.003 M,78.4X7 HDD/HARD DISK DRIVER HDD 80GB 5400RPM SATA HGST HTS541680J9SA00 SURUGA-B LF F/ W: C70P KH.08007.021 HDD 80GB 5400RPM - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 111
Acer Part No. 42.AAMVN.005 HEATSINK KEYBOARD Chapter 6 VGA HEATSINK CPU HEATSINK VGA HEATSINK FINGER CPU HEATSINK FINGER 60.AKE0N.003 60.AKE0N.002 33.AKE0N.003 33.AKE0N.002 KEYBOARD 17KB-FV2 105KS BLACK KB.INT00.105 US INTERNATIONAL NO SPONGE KEYBOARD 17KB-FV2 106KS BLACK UK NO SPONGE KEYBOARD - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 112
LCD No. Part Name and Description Acer Part No. KEYBOARD 17KB-FV2 105KS BLACK KB.INT00.116 RUSSIAN NO SPONGE KEYBOARD 17KB-FV2 106KS BLACK KB.INT00.108 TURKISH NO SPONGE KEYBOARD 17KB-FV2 106KS BLACK KB.INT00.111 SWEDISH NO SPONGE KEYBOARD 17KB-FV2 106KS BLACK KB.INT00.136 BELGIUM NO SPONGE - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 113
Acer Part No. LCD 20.1IN. WSXGA+ AUO M20EW02 LK.20105.016 V9 5MS GLARE MAINBOARD AS9920G INTEL PM965 MB.AJH0B.001 ICH8M LF SATA/ HYMP512S64CP8-Y5 LF KN.1GB0G.006 LCD RUBBER CUSHION SPEAKER BUMPER VGA BRACKET TOP EXTERNAL ANTENNA SET VGA BRACKET BOTTOM NTSC ADAPTER RF ADAPTER 47.AAMVN.001 47. - Acer Aspire 9920G | Aspire 9920G Service Guide - Page 114
Category ACCESSORY No. Part Name and Description MICROPHONE SPEAKER SET Acer Part No. 23.AAMVN.001 23.AAMVN.002 SCERW SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW 4.5Dx0.8T NI-