Acer TravelMate 5720G Service Guide for TravelMate 5320, 5720, 5720G, Extensa
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- Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 1
TravelMate 5720/5320 Series Extensa 5620/5220 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 2
Revision History Please refer to the table below for the updates made on TravelMate 5720/5320 and Extensa 5620/5220 Series service guide. Date Chapter Updates II - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 3
by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 4
Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE Denotes actual messages that appear actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. WARNING - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 5
available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 6
VI - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 7
Security ...45 Boot ...49 Exit ...50 BIOS Flash Utility ...51 Remove HDD/BIOS Utility ...52 Disassembly Requirements ...57 Machine Disassembly and Replacement 57 General Information ...58 Pre-disassembly Instructions ...58 Disassembly Process ...58 External Module Disassembly Process ...59 VII - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 8
Disassembly Flowchart ...59 Removing the Battery Pack ...60 Removing the SD dummy card ...60 Removing the PC and ExpressCard dummy cards ...61 Removing the Lower Cover Camera ...99 Troubleshooting 101 System Check Procedures ...102 External Diskette Drive Check ...102 External CD-ROM Drive Check - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 9
Definition and Configuration 125 138 TravelMate 5720/5320 and Extensa 5620/5220 Exploded Diagram ...126 TravelMate 5720/5320 Series ...138 Extensa 5620/5220 Series ...160 Test Compatible Components Online Support Information Index 165 169 171 Microsoft® Windows® Vista Environment Test ...166 IX - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 10
Table of Contents X - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 11
memory, upgradeable to 4 GB using two soDIMM modules (dual-channel support) K K K K K K K K K Display and graphics K K 15.4" WXGA TFT LCD, 1280 x 800 pixel resolution, supporting simultaneous multi-window viewing via Acer GridVista™ Mobile Intel® GM965 Express Chipset with integrated 3D graphics - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 12
touchpad pointing device with Acer BioProtect fingerprint reader supporting Acer FingerNav 4-way control function (manufacturing option) Seamless touchpad pointing device with 4-way scroll button (manufacturing option) 12 function keys, four cursor keys, two Windows® keys, hotkey controls, embedded - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 13
K K K K K K K K K K K K K K PC Card slot (one Type II) 5-in-1 card reader (MS/MS PRO/MMC/SD/xD) Four USB 2.0 ports DVI-D port (for selected models) IEEE 1394 port Fast Infrared (FIR) port (for selected models) External display (VGA) port S-video/TV-out (NTSC/PAL) port Headphones/speaker/line-out - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 14
SW PWR SW CP2211F 26 PCMCIA SLOT Support TypeII 27 APL531230 3D3V_S0 2D5V_S0 (300mA) /SD MMC/SD 5 in 1 ISL CHARGER ISL CHARGER 27 ISL6255 41 INPUTS OUTPUTS 31 OP BlueTooth BlueTooth BlueTooth Winbond 22 KBC KBC KBC Finger print Finger print Finger print SPI I/F SPI I/F WPC8768L 32 BIOS - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 15
-sensitive pointing device which functions like a computer mouse. The left and right buttons function like the left and right mouse buttons. *The center button serves as Acer BioProtect fingerprint reader supporting Acer FingerNav 4way control function (manufacturing option) or a 4-way scroll button - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 16
jack Accepts audio line-in devices (e.g., audio CD player, stereo walkman, mp3 player) Accepts Bluetooth function. Indicates the status of Bluetooth communication (manufacturing option). Enable/disable the wireless function. Indicates the status of wireless LAN communication (manufacturing option - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 17
based network. Connects to a display device (e.g., external monitor, LCD projector). Supports digital video connections. Connects to a television or display device with S-video access indicator Internal optical drive; accepts CDs or DVDs Lights up when the optical drive is active. Chapter 1 7 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 18
Icon Item Description 3 4 Optical drive eject button Emergency eject hole Ejects the optical disk from the drive. Ejects the optical drive tray when the computer is turned off. Rear Panel # Icon Item Description 1 2 3 4 Three USB 2.0 ports Modem (RJ-11) port DC-in jack Ventilation slots - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 19
. Indicators The computer has several easy-to-read status indicators: The front panel indicators are visible even when the computer cover is closed. Icon Function Description Power Battery Bluetooth Wireless LAN HDD Num Lock Caps Lock Indicates the computer's power status. Indicates the computer - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 20
users one-touch access to protection and manageability features for a more secure, smarter and easier way to work. K K K Lock key - runs the Windows® lock function to lock the notebook when you step out. If the laptop is equipped with Acer BioProtect, you only need to swipe your finger to log into - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 21
or down and move left or right a page. This button mimics your cursor pressing on the right scroll bar of Windows applications. Right Button (4) Main touchpad (2) K Function Left Button (1) Center button (3) Execute Click twice quickly Tap twice (at the same speed as doubleclicking the mouse - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 22
Function Left Button (1) Right Button (4) Main touchpad (2) Center button (3) Scroll Click and hold response. Tapping too hard will not increase the touchpad's responsiveness. NOTE: By default, vertical and horizontal scrolling is enabled on your touchpad. It can be disabled under Mouse settings - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 23
the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock Num Lock + - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 24
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Description Key Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 25
and the BIOS utility. To activate hot keys, press and hold the key before pressing the other key in the hotkey combination. Hotkey Icon Function Description + + Hotkey help Acer eSettings Displays help on hotkeys. Launches Acer eSettings in Acer Empowering Technology - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 26
the bottom-right of the keyboard, or hold and then press the key at the upper-center of the keyboard. NOTE: This function varies by the operating system version. NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm for - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 27
program group in Start menu. You can also set Acer eNet Management to start automatically when you boot up your PC. Acer eNet Management automatically detects the best settings for a new location, while offering you the option to manually adjust the settings to match your needs. Chapter 1 17 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 28
move from one location to another. Settings stored include network connection settings (IP and DNS settings, wireless AP details, etc.), as well as default printer settings. Security and safety concerns mean that Acer eNet Management does not store username and password information. 18 Chapter 1 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 29
, delete and restore power plans, as described below. View and adjust settings for On Battery and Plugged In modes by clicking the appropriate tabs. You can open Windows power options by clicking "More Power Options". NOTE: You cannot delete the predefined power plans. To create a new power plan - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 30
based on current usage, refer to the panel in the upper half of the window. Click the to view estimated battery life in sleep and hibernate modes. Acer ePresentation Management Acer ePresentation Management lets you project your computer's display to an external display device or projector - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 31
Management Acer eDataSecurity Management is an encryption utility that protects your files from being accessed by unauthorized persons. It is conveniently integrated with Windows Explorer as a shell extension for quick data encryption/decryption and also supports on-the-fly file encryption - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 32
password and default encryption password. This password will be used to encrypt files by default, or you can choose to enter your own password when encrypting a file. NOTE: The password used to encrypt a file is the unique key Devices - includes any kind of CD-ROM, DVD-ROM, HD-DVD or Blu-ray drive - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 33
restore from previously created backups or reinstall applications and drivers. By default, user-created backups are stored to the D:\ drive. Acer eRecovery Management provides you with: K K K Password protection (Empowering Technology password) Full and incremental backups to hard disk or optical - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 34
ODD, if your computer has one), including your Acer ezDock. Acer eSettings Management Acer eSettings Management allows you to inspect hardware specifications, set BIOS passwords and modify boot options. Acer eSettings Management also: K K Provides a simple graphical user interface for navigation - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 35
also includes Acer-specific settings like Bluetooth Add Device (if applicable), sharing folders overview/sharing service on or off, and a shortcut to the Acer user guide, drivers and utilities. To launch Windows Mobility Center: K K K Use the shortcut key < > + Start Windows Mobility Center - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 36
scheduled to regularly update the data in the file versions. If this option is enabled, then any file to maintain. Shadow supports backups on local hard Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. To enable the dual monitor feature of the notebook - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 37
handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start>All Programs and click on Acer GridVista. Start All Programs Acer below: You may choose any one of the four display settings indicatedGridVista - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 38
How do I check for viruses? 1. 2. 3. Double-click the Norton Internet Security icon on the Windows desktop. Select Tasks & Scans. Select Run Scan to scan your system. 4. When the scan is complete, review the results of the scan. NOTE: For optimal security, run a Full System Scan when scanning your - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 39
1.0, USB/1394 CD-ROM Boot Up support, PC Card Standard 1995 (PCMCIA 3.0 Compliant Device), IrDA 1.0, Intel AC97 CNR Specification, WfM 2.0, PXE 2.1, Boot Integrity Service Application Program Interface (BIS) 1.0, PC99a and Mobile PC2001 Compliant Set by setup manual BIOS password control Chapter - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 40
CPU type) System Memory Item Specification Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Supports DIMM voltage Supports DIMM package Memory module combinations Built-in 0MB (no on-board memory - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 41
location Features Broadcom 5787M 10/100/1000 Mbps RJ45 Left side Integrated 10/100 BASE-T transceiver Wake on LAN support compliant with ACPI 2.0 PCI v2.2 Bluetooth Interface Item Specification Chipset Data throughput Protocol Interface Chapter 1 Foxconn T60H928.01 723 bps (full speed data rate - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 42
SignalUp™ with InviLink™ Nplify™ wireless technology Intel® PRO/Wireless 3945ABG (dual-band tri-mode 802.11a/b/g) Wi-Fi CERTIFIED® network connection, supporting Acer SignalUp™ wireless technology 11~54 Mbps, up to 270 Mbps for Draft-N 802.11b+g, Draft-N PCI bus (mini PCI socket for wireless module - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 43
Book Part 3" 6. Reads data in DVD-ROM Applicable DVD formats (Read): DVD: DVD-ROM, (DVD-5, DVD-9, DVD-10, DVD-18),DVD-Video, DVD-R 3.95G, DVD-R 4.7G, DVD-RW, DVD+R, DVD+RW, MultiBorder DVD-R/DVD-RW, Multi-session DVD+R, DVD+RW and DVDRAM (optional) Applicable CD Formats (Read): CD: CD-DA, CD-ROM - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 44
) CD-RW & HSRW (Orange Book Part Volume1 & Volume 2 Super Audio CD (SACD) Hybrid type US & US+ RW DVD: DVD-ROM (Book 1.02), DVD-Dual DVD-Video (Book 1.1) DVD-R (Book 1.0, 3.9G) DVD-R (Book 2.0, 4.7G) - General & Authoring DVD+R (Version 1.0) DVD+RW DVD-RW (Non CPRM & CPRM) DVD°"R Dual Load: Manual - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 45
Level OHCI Number of USB port Location Serial port function control ICH8M 2.0 USB 1.1 and USB 2.0 Host controller 4 One on the left side/three on the rear side Enable/Disable by BIOS Setup PCMCIA Port Item Specification PCMCIA controller Supports card type Number of slots Access location - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 46
Windows logo key Internal & external keyboard work simultaneously NS PC97541V 88-/89-key Yes Plug USB keyboard to the USB port directly: Yes Battery parallel 11.1V 19.0 v Battery Type Pack capacity Number of battery cell Package configuration Normal voltage Charge voltage LCD 15.4" inch Item - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 47
inch Item Specification Typical White Luminance (cd/m2) also called Brightness Luminance Uniformity 45/45 15/35 0 to +50 -20 to +60 Weight Physical Size(mm) Electrical Interface Support Color Viewing Angle (degree) Horizontal: Right/Left Vertial: Upper/Lower Temperature Range( ° C) Operating - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 48
Management Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) OS initiated shutdown. All devices in the system are turned . CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD-ROM Power Down Super I/O Low Power mode Also called Hibernation Mode. System saves all - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 49
Troubleshooting when problem arises. To activate the BIOS Utility, press F2 during POST (when "Press to enter Setup" message is prompted on the bottom of screen). Press F2 to enter setup. The default parameter of F12 Boot e n s a 5 X X X Acer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX F1 Help Esc - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 50
Navigating the BIOS Utility There are six menu options: Information, Main, Advanced, Security, Boot, and Exit. Follow these instructions: K K K K K K To choose a menu, use the left and right arrow keys. To choose an item, use the up and down arrow keys. To change the value of a parameter, press F5 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 51
p U t i l i t y Advanced Security Boot Main Exit C P U Ty p e : CPU Speed / E x t e n s a 5 X X X Acer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX F1 Help Esc Exit Select Item Select n u F9 F10 Setup Defaults Save and Exit NOTE: The BIOS part of the Distributed Computing Environment (DCE). Chapter - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 52
the user to set the system time and date as well as enable and disable boot option and recovery. Information S y s t e m Ti m e : System Date: Main P h o e n i x Tr u s t e d C o r e ( t m ) S e t u p U t i l i t y Advanced Security Boot [10:10:10] [04/28/2007] 640 KB 2046 MB 256 MB [Enabled - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 53
, disables Boot Menu during POST. Enables, disables D2D Recovery function. The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults. Option: Enabled or Disabled Option: Disabled or Enabled Option: Enabled - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 54
) parameters. A standard for how alerting and remote-control capabilities on network controllers work Options: Minimum WatchDog Timeout: [ ] BIOS Boot Timeout: [ ] OS Boot Timeout: [ ] Power-on wait time: [ ] Format/Option Option: Enabled or Disabled Infrared Port System Memory ASF Configuration - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 55
the whole setup utility. It can be used to boot up when Password on boot is enabled. F1 Help Esc Exit Select Item Select Menu F5/F6 Change Values Enter Select 4 Sub-Menu F9 Setup Defaults F10 Save and Exit NOTE: Please refer to "Remove HDD/BIOS Password" section if you need to know how to - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 56
Security Password on Boot Disabled or Enabled NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don't forget your password. If you forget your password, you may have to return your notebook computer to your dealer to reset it. Setting a Password Follow - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 57
and exit the BIOS Setup Utility. Changing a Password 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2. 3. 4. 5. 6. Type the current password in the Enter Current Password field and press e. Type a password in the Enter - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 58
If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. 48 Chapter 2 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 59
Information Main Security Boot Exit Item Specific Help Boot priority order: 1: CD-ROM: PIONEER DVD-RW DVR-K17RS- (PM) 2: USB CD-ROM: 3: IDE 0: HTS541010G9AT00- (PM) 4: IDE 4: 5: Network Boot: Realtek Boot Agent 6: USB HDD: 7: USB Floppy: 8: USB KEY: Excluded from boot order: Keys used to view - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 60
safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit Item Specific Help Exit Saving Changes Exit Disarding Changes Load Setup Defaults Discard Changes Save Changes Exit System Setup and save your changes to CMOS. F1 Help - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 61
versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 62
you with removing HDD/BIOS method: Remove HDD Password: K If you key in wrong HDD password for three time, "HDD password error code" would display on the screen. See the image below. K If you need to solve HDD password locked problem, you can run HDD_PW.EXE 1. Key in "hdd_pw 15494 0" 2. Select - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 63
Remove BIOS Password: K If you key in wrong Supervisor Password for three time, "System Disabled" would display on the screen. See the image below. Chapter 2 53 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 64
K If you need to solve BIOS password locked problem, you can run BIOS_PW.EXE 1. Key in "bios_pw 14452 0" 2. Choose one upper-case string K Reboot the system and key in "qjjg9vy" or "07yqmjd" to BIOS user password. 54 Chapter 2 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 65
Chapter 2 55 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 66
56 Chapter 2 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 67
by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the for the different components vary in size. During the disassembly process, group the screws with the corresponding components to - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 68
battery pack. Disassembly Process The disassembly process is divided into the following stages External module disassembly Main unit disassembly LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly Silver Silver Black Part No. 86. - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 69
below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 70
Pack 1. 2. Turn base unit over. Slide the battery lock/unlock latch to the unlock position (1). 3. Slide and hold the battery release latch to the release position (2), then remove the battery from the main unit (3). Removing the SD dummy card 1. Push the SD dummy card all the way in to eject - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 71
2. Pull it out from the slot (2). Removing the PC and ExpressCard dummy cards 1. Press the eject button to pop out the button. 2. Press it again (1) to pop out the PC dummy card (2). Remove the PC dummy card from the slot. Chapter 3 61 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 72
3. Push the ExpressCard dummy card all the way in to eject it. 4. Pull it out from the slot. Removing the Lower Cover 1. 2. 3. 4. See "Removing the Battery Pack" on page 60. See "Removing the SD dummy card" on page 60. See "Removing the PC and ExpressCard dummy cards" on page 61. Remove - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 73
5. Use a plastic screw driver to carefully pry open the lower cover. 6. Remove the lower cover from the lower case. Removing the DIMM 1. 2. 3. 4. 5. See "Removing the Battery Pack" on page 60. See "Removing the SD dummy card" on page 60. See "Removing the PC and ExpressCard dummy cards" on page - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 74
the DIMM module. Removing the WLAN Board Modules 1. 2. 3. 4. 5. See "Removing the Battery Pack" on page 60. See "Removing the SD dummy card" on page 60. See "Removing the PC and ExpressCard dummy cards" on page 61. See "Removing the Lower Cover" on page 62. Remove the tape holding the gray antenna - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 75
-cm 8. Detach the WLAN board from the WLAN socket. NOTE: When attaching the antenna back to the WLAN board, make sure the cable are arranged properly. Removing the Hard Disk Drive Module 1. 2. 3. 4. 5. See "Removing the Battery Pack" on page 60. See "Removing the SD dummy card" on page 60. See - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 76
objects on top of it. 8. Remove the hard disk from the hard disk rubber enclosure as shown. Removing the Optical Drive Module 1. See "Removing the Battery Pack" on page 60.. 66 Chapter 3 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 77
remove the one screw (A) on the bottom side of the unit. Step 1 Size (Quantity) M2.5 x L6 (1) Black Color Torque 3.0 kgf-cm 3. Carefully use a plastic screw driver (1) to eject the optical drive tray (2). 4. Pull the optical drive module out from the main unit. Chapter 3 67 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 78
5. Remove the one screw (C) securing the locker bracket and remove the locker bracket from the optical disk drive module. Step 1 Size (Quantity) M2 x L4 (1) Silver Color Torque 1.6 kgf-cm 68 Chapter 3 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 79
Main Unit Disassembly Process Main Unit Disassembly Flowchart MAIN UNIT DISASSEMBLY MAIN UNIT Cx2 HEAT SINK FAN MIDDLE COVER Cx2 MODEM BOARD C x9 (Cx5 for UMA M2.5 x L6 M2 x L4 M2.5 x L5 M2 x L3 M2.5 x L8 Part No. 86.00E33.736 86.9A552.4R0 86.00E74.335 86.00C07.220 86.00E34.738 Chapter 3 69 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 80
Removing the Modem Board 1. 2. 3. 4. 5. See "Removing the Battery Pack" on page 60. See "Removing the Lower Cover" on page 62. See "Removing the DIMM" on page 63.. See "Removing the WLAN Board Modules" on page 64.. Remove the 2 screws (C) securing the modem - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 81
x L4 (2) Silver Color Torque 1.6 kgf-cm 5. Remove the heatsink fan module from the main board. Removing the CPU and VGA Heatsink Module 1. 2. See "Removing the Battery Pack" on page 60. See "Removing the Lower Cover" on page 62. Chapter 3 71 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 82
3. Remove the nine screws (C) securing the CPU and VGA heatsink module in place. Step 1~9 Size (Quantity) M2 x L4 (9) Silver Color Torque 3.0 kgf-cm NOTE: There are only five (5) screws for the UMA module. 4. Slide out and remove the heatsink module. 72 Chapter 3 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 83
install the CPU with PIN 1 at the corner as shown. Removing the VGA board (for Discrete model only) 1. 2. 3. 4. See "Removing the Battery Pack" on page 60. See "Removing the Lower Cover" on page 62. See "Removing the Heatsink Fan Module" on page 70. See "Removing the CPU and VGA Heatsink Module" on - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 84
Size (Quantity) M2.5 x L5 (2) Silver Color Torque 1.6 kgf-cm 6. Carefully remove the VGA board from the main board. Removing the Middle Cover and the Power Board 1. 2. 3. See "Removing the Battery Pack" on page 60. Open the LCD screen all the way to facilitate the easy removal of the middle - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 85
4. Detach the cover and turn it over on the keyboard. 5. Disconnect the Power board cable from the main board and disconnect the Power board cable. Chapter 3 75 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 86
securing the Power board to the middle cover, and remove the Power board from the middle cover. Step 1 Size (Quantity) M2 x L3 (1) Silver Color Torque 1.6 kgf-cm Removing the Keyboard 1. 2. See "Removing the Battery Pack" on page 60.. See "Removing the Middle Cover and the Power Board" on page - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 87
3. Remove the two screws (F) securing the keyboard to the upper case. Step 1~2 Size (Quantity) M2 x L3 (2) Silver Color Torque 1.6 kgf-cm 4. Carefully pry the keyboard out of the latch and slide it out; then turn it over on the touchpad area. Chapter 3 77 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 88
to remove the keyboard. Removing the LCD Module 1. 2. 3. 4. 5. See "Removing the Battery Pack" on page 60. See "Removing the Lower Cover" on page 62. See "Removing the WLAN Board Modules" on page 64. See "Removing the Middle Cover and the Power Board" on page 74. See "Removing the Keyboard" on page - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 89
6. Remove the acetic tape and disconnect the LCD coaxial cable from the LCD1 connector on the main board and release it from the latch. 7. Remove the internal microphone cable from the INTMIC1 connector on the main board. Chapter 3 79 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 90
. Step 1~2 Size (Quantity) M2.5 x L8 (2) Black Color Torque 4.0 kgf-cm 11. Carefully remove the LCD module from the base unit. NOTE: When connecting the cable back to the unit, please note that the cable should be routed well. 80 Chapter 3 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 91
the Upper Case from the Lower Case 1. 2. 3. 4. 5. 6. 7. 8. 9. See "Removing the Battery Pack" on page 60. See "Removing the SD dummy card" on page 60. See "Removing the PC and ExpressCard dummy cards" on page 61. See "Removing the Lower Cover" on page 62. See "Removing the DIMM" on page 63. See - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 92
19. Disconnect the Launch board cable from the SWITCHCN1 from the main board. 20. Disconnect the fingerprint cable (select model only) from the FPCN1 connector on the main board. 82 Chapter 3 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 93
21. Disconnect the touchpad cable from the TOUCHPAD1 on the main board. 22. Remove the fourteen screws (A) on the bottom panel. Step 1~14 Size (Quantity) M2.5 x L6 (14) Black Color Torque 3.0 kgf-cm 23. Gently raise the upper case from the main unit. Chapter 3 83 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 94
Removing the Launch Board 1. 2. 3. 4. 5. 6. 7. 8. 9. See "Removing the Battery Pack" on page 60. See "Removing the SD dummy card" on page 60. See "Removing the PC and ExpressCard dummy cards" on page 61. See "Removing the Lower Cover" on page 62. See "Removing the DIMM" on page 63. See "Removing the - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 95
(F) holding the launch board and remove the launch board from the upper cover. Step 1 Size (Quantity) M2 x L3 (1) Silver Color Torque 1.6 kgf-cm Removing theTouch Pad Board Module 1. 2. 3. 4. 5. 6. 7. 8. 9. See "Removing the Battery Pack" on page 60. See "Removing the SD dummy card" on page - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 96
18. Remove the fingerprint cable from the fingerprint board. 19. Remove the touch pad cable from the touch pad board. 86 Chapter 3 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 97
20. Remove the two screws (F) on the touch pad bracket and remove the touch pad bracket from the upper case. Step 1~2 Size (Quantity) M2 x L3 (2) Silver Color Torque 1.6 kgf-cm 21. Remove the two screws (F) from the fingerprint board. Step 1~2 Size (Quantity) M2 x L3 (2) Silver Color Torque - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 98
board 1. 2. 3. 4. 5. 6. 7. 8. 9. See "Removing the Battery Pack" on page 60. See "Removing the SD dummy card" on ExpressCard dummy cards" on page 61. See "Removing the Lower Cover" on page 62. See "Removing the DIMM" on page Bluetooth cable from the BLUE1 connector on the main board. 88 Chapter 3 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 99
19. Disconnect the speaker cable from the SPKR1 on the main board. 20. Remove the two screws (C) holding the main board. Step 1~2 Size (Quantity) M2 x L4 (2) Silver Color Torque 1.6 kgf-cm 21. Carefully detach the main board and turn it over to access the USB board cable. 22. Detach the USB - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 100
Removing the Speaker Modules 1. 2. 3. 4. 5. 6. 7. 8. 9. See "Removing the Battery Pack" on page 60. See "Removing the SD dummy card" on page 60. See "Removing the PC and ExpressCard dummy cards" on page 61. See "Removing the Lower Cover" on page 62. See "Removing the DIMM" on page 63. See "Removing - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 101
. Removing the USB Board 1. 2. 3. 4. 5. 6. 7. 8. 9. See "Removing the Battery Pack" on page 60. See "Removing the SD dummy card" on page 60. See " Removing the PC and ExpressCard dummy cards" on page 61. See "Removing the Lower Cover" on page 62. See "Removing the DIMM" on page 63. See "Removing - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 102
19. Remove the one screw (C) securing the USB board to the lower case. Step 1 Size (Quantity) M2 x L4 (1) Silver Color Torque 1.6 kgf-cm 20. Partially lift the USB Board from the lower case. 21. Detach the cable from the USB board. 92 Chapter 3 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 103
MODULE DISASSEMBLY LCD MODULE Ax8 LCD BEZEL Ex2 LCD ASSEMBLY Ex1 INVERTER BOARD Fx4 LCD FPC CABLE LEFT LCD BRACKET Fx4 RIGHT LCD BRACKET Ex 1 LEFT HINGE RIGHT Ex1 HINGE LCD BACK PANEL ANTENNAS INTERNAL MICROPHONE VGA CAMERA Main Screw List Item A E F Screw M2.5 x L6 M2.5 x L5 M2 x L3 Part - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 104
Removing the LCD Bezel 1. 2. 3. 4. 5. 6. 7. 8. See "Removing the Battery Pack" on page 60. See "Removing the Lower Cover" on page 62. See "Removing the DIMM" on page 63. See "Removing the WLAN Board Modules" on page 64. See "Removing the Middle Cover and the Power Board" on page 74. See "Removing - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 105
See "Removing the Battery Pack" on page 60. See "Removing the Lower Cover" on page 62. See "Removing the DIMM" on page 63. See "Removing the WLAN Board Modules" on page 64. See "Removing the Middle Cover and the Power kgf-cm 11. Detach the LCD with the brackets from the back cover. Chapter 3 95 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 106
the Inverter Board and FPC Cable 1. 2. 3. 4. 5. 6. 7. 8. 9. See "Removing the Battery Pack" on page 60. See "Removing the Lower Cover" on page 62. See "Removing the DIMM" on page 63. See "Removing the WLAN Board Modules" on page 64. See "Removing the Middle Cover and the Power Board" on page 74. See - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 107
Size (Quantity) M2 x L3 (8) Silver Color Torque 1.6 kgf-cm Removing the Left and Right Hinge 1. 2. 3. 4. 5. 6. 7. 8. 9. See "Removing the Battery Pack" on page 60. See "Removing the Lower Cover" on page 62. See "Removing the DIMM" on page 63. See "Removing the WLAN Board Modules" on page 64. See - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 108
L5 (2) Silver Color Torque 2.5 kgf-cm 11. Remove the left and right hinge from the back cover. Removing the Antennas 1. 2. 3. 4. 5. 6. 7. 8. 9. See "Removing the Battery Pack" on page 60. See "Removing the Lower Cover" on page 62. See "Removing the DIMM" on page 63. See "Removing the WLAN Board - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 109
12. Remove the tapes together with the antenna cables from the back cover. Removing the Internal Microphone and Web Camera 1. 2. 3. 4. 5. 6. 7. 8. 9. See "Removing the Battery Pack" on page 60. See "Removing the Lower Cover" on page 62. See "Removing the DIMM" on page 63. See "Removing the WLAN - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 110
14. Remove the internal microphone from the back cover. 15. Remove the Web camera from the back cover. 100 Chapter 3 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 111
Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options which page to go to. Symptoms (Verified) Power failure. (The power indicator does not go on or - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 112
the problem to a controller, driver, or Boot from the diagnostics diskette and start the diagnostics program. See if CD-ROM Test is passed when the program runs to CD-ROM Test. Follow the instructions in the message window a keyboard problem, do the following one at a time to correct the problem. Do - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 113
the instructions in the message window. NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error. Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. 2. 3. Remove the battery - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 114
the range, do the following: K K Replace the System board. If the problem is not corrected, see "Undetermined Problems" on page 120. K If the voltage is not correct, go to the and installation. If the operational charge does not work, see "Check the Battery Pack" on page 105. 104 Chapter 4 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 115
battery pack. If the charge indicator still does not light up, replace the DC/DC charger board. Touchpad Check If the touchpad doesn't work, do the following actions one at a time to correct the problem symptom is not a hardware problem. No service actions are necessary if the pointer movement stops in - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 116
replacement does not solve the problem, put the original part back in the computer. Do servicing a computer. If the symptom is not listed, see "Undetermined Problems" on page 120. The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 117
") Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) Real Time Clock Error CMOS Battery Bad CMOS Checksum Error System disabled. Incorrect password is specified. Battery critical LOW In this situation BIOS will issue 4 short beeps then shut down system, no message will show. Thermal critical High - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 118
board Run "Load Default Settings" in BIOS Setup Utility. RTC battery System board Enter Setup and see if fixed disk and drive A: are properly identified. Diskette drive Hard disk drive System board Chapter 4 Real time clock error Previous boot incomplete - Default configuration used Memory size - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 119
Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. FRU/Action in Sequence Power source (battery pack and power adapter). See "Power System Check" on page 103.. Ensure every connector is connected tightly and correctly. Reconnect the DIMM. LED board. - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 120
GB Enable A20 line Autosize DRAM Initialize POST Memory Manager Clear 215 KB base RAM RAM failure on address line xxxx RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow RAM failure on data bits xxxx of high byte of memory bus Test CPU bus-clock frequency - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 121
all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled Test for unexpected interrupts Initialize POST display service Display prompt "Press F2 to enter SETUP - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 122
ATA and SCSI drives Set time of day Check key lock Initialize Typematic rate Erase F2 prompt Scan for F2 key stroke Enter SETUP Clear Boot flag Check for errors POST done- prepare to boot operating system One short beep before boot Terminate QuietBoot (optional) Check password (optional) Chapter 4 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 123
reminders Try to boot with INT 19 Initialize POST Error Manager (PEM) Initialize error logging Initialize error display function Initialize system error handler PnPnd dual CMOS (optional) Initialize notebook docking (optional) Initialize notebook docking late Force check (optional) Extended checksum - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 124
Code F5h F6h F7h Beeps Boot to Mini DOS Clear Huge Segment Boot to Full DOS 114 Chapter 4 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 125
cannot be adjusted LCD contrast cannot be adjusted Action in Sequence Enter BIOS Utility to execute "Load Setup Default Settings", then reboot system. Reconnect the LCD connectors. Keyboard (if contrast and brightness function key doesn't work). LCD inverter ID LCD cable LCD inverter LCD System - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 126
BIOS Setup Utility to execute "Load Default Settings, then reboot system. DIMM System board Action in Sequence PCMCIA slot assembly System board PCMCIA slot assembly Speaker-Related Symptoms Symptom / Error In Windows page 38. LCD cover switch System board Audio driver Speaker System board Speaker - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 127
See "Save to Disk (S4)" on page 38. LCD cover switch System board Remove battery pack and let it cool for 2 hours. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board Reconnect hard disk/CD-ROM drives. Hard disk connection board System board The - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 128
. Action in Sequence Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in this list and the problem remains, see "Undetermined Problems" on page 120. 118 Chapter 4 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 129
defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. 2. 3. Run the advanced diagnostic test for the system board in loop mode at least 10 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 130
of the following devices: K K K K K K K Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards 4. 5. 6. 7. Power-on the computer. Determine if the problem has changed. If the problem does not recur, reconnect the removed - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 131
Chapter 5 Jumper and Connector Locations Top View No. Description No. Description 1 2 3 4 Power Cable Connector LCD Cable Connector Touchpad Board Connector Keyboard Connector 5 6 7 Fingerprint/Touchpad Connector Bluetooth Connector Speaker Connector Chapter 5 121 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 132
Bottom View No. Description No. Description 1 2 3 4 5 6 CPU SATA Connector PC Card Reader LAN Connector CRT Connector 1394 Connector 7 8 9 10 11 USB Connector Card Reader Line-out jack Mic-in jack Headphone jack 122 Chapter 5 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 133
hardware DIP switch for Bypassing Password Check, and one Hotkey to enable BIOS Recovery. 1. SW1 DIP Switches: DIP Default Setting Disabled (High) Description Bypassing Password Check 2. Hotkey to enable BIOS Recovery: Fn+ESC, then Power Button. To use this function, it is strongly recommended - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 134
is finished, a long beep should be heard. Power down the system after you hear the long beep. If the crisis recovery process is finished, the system should be powered on with the successful BIOS. RD/CSD can then update the BIOS to a workable one by regular BIOS flashing process. 124 Chapter 5 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 135
in global configurations of TravelMate 5720/5320 and Extensa 5620/5220. Refer to this chapter whenever ordering for parts to repair or for part number change is made, it will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 136
not ready as the service guide released. We will update the FRU list as soon as we got the latest FRU list. TravelMate 5720/5320 and Extensa 5620/5220 FRU List Category Adapter ADAPTER 65W DELTA SADP-65KB DBE ADAPTER 65W LITEON PA-165002WR ADAPTER 65W LISHIN SLS0335A19A54LF Battery AP.06501.007 AP - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 137
No. Part Name and Description BATTERY PACK LI 6CELL 2.0MAH SANYO BATTERY PACK LI+ 6CELL 2.0MAH SONY BATTERY PACK LI 6CELL 2.0MAH PANASONIC BATTERY PACK LI+ 6CELL 2.4MAH SANYO BATTERY PACK LI+ 6CELL 2.4MAH SONY BATTERY PACK LI+ 6CELL 2.4MAH PANASONIC BATTERY PACK LI+ 9CELL 2.4MAH SANYO Acer Part No - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 138
and Description LED CABLE Acer Part No. 50.TCZV1.001 TOUCHPAD CABLE 50.TCZV1.002 BLUETOOTH CABLE 50.TCZV1.003 POWER CORD 2.5A 125V USA POWER CORD 01518.631 27.03518.161 60.TCZV1.001 23.TCZV1.003 Case/Cover/Bracket/Assembly MIDDLE COVER W/MICROPHONE (TRAVELMATE) 60.TCZV1.003 128 Chapter 6 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 139
Name and Description MIDDLE COVER W/MICROPHONE (ASPIRE) FRONT COVER DIMM COVER HDD COVER TOUCHPAD BRACKET UPPER CASE (TRAVELMATE) UPPER CASE (ASPIRE) Acer Part No. 60.ADKV1.003 42.TCZV1.003 42.TCZV1.002 42.TCZV1.001 33.TCZV1.001 60.TCZV1.002 60.ADKV1.002 Combo Module COMBO - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 140
and Description DVD-RW MODULE 8X Acer Part No. 6M.TB2V1.002 OPTICAL FIX HOLDER BRACKET 33.TB2V1.002 OPTICAL RAIL HOLDER OPTICAL BEZEL GBASE FOR DUAL DVD-RW DRIVE 8X S-MUTI HLDS - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 141
and Description HDD 40GB SEAGATE ST9402112A HDD 40GB TOSHIBA MK4025GAS HDD 40GB HGST HTS421240H9AT00 HDD 40GB WD WD400UE-22HCT0 HDD 40GB SAMSUNG M40MP0402H Acer Part No. KH.04001.014 KH.04004.005 KH.04007.013 KH.04008.025 KH.0400B.003 HDD MODULE 60G ASSY HDD BRACKET AG1 HDD 60GB - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 142
89KEY DARFON NSKH3M0U UK KEYBOARD 89KEY DARFON NSKH3M0W SWEDEN KEYBOARD 89KEY DARFON NSKH3M1A BELGIUM KEYBOARD 89KEY DARFON NSKH3M1B BR KEYBOARD 88KEY DARFON NSKH3M1D US-INTERNATIONAL Acer Part No. KB.A2707.012 KB.A2707.013 KB.A2707.016 KB.A2707.019 KB.A2707.009 KB.A2707.010 KB.A2707.008 KB.A2707 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 143
BR KEYBOARD DARFON NSK-N7082 US-INTERNATIONAL KEYBOARD 89KEY DARFON NSKAEK1F SV Acer Part No. KB.T5007.019 KB.T5007.009 KB.T5007.010 KB.T5007 6M.ADKV1.021(Aspire) 6M.ADKV1.011(Aspire) 6M.TCZV1.011(TravelMate) 6M.TCZV1.012(TravelMate) 19.TCBV1.001 19.A46V1.003 19.TB2V1.001 INVERTER BOARD DARFON - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 144
/RIGHT Acer Part No. 25.TCZV1.001 LCD/INVERTER CABLE 14.1" WXGA 50.TCZV1.004 LCD BRACKET RIGHT Note: Right bracket is the upper one. 33.TB1V1.003 LCD BRACKET LEFT Note: Left bracket is the lower one 33.TB1V1.004 LCD PANEL 14.1" W/HINGE 60.AA6V1.004(Aspire) 60.TB2V1.004(TravelMate - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 145
TYPE LCD 14.1" WXGA SAMSUNG LTN141W1-L01 GLARE LCD 14.1" WXGA LG LP141WX1TL03 GLARE Acer Part No. 33.TB1V1.003 33.TB1V1.004 60.TB2V1.004 60.TB2V1.005 6K board main board AG1910 W/O CPU W/ PCMCIA SLOT & RTC BATTERY Battery RTC BATTERY PCMCIA Slot/PC Card Slot PCMCIA SLOY Memory SDIMM 256M INFINEON - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 146
and Description LCD SCREW RUBBER LCD RUBBER CUSHION Acer Part No. 47.A46V1.002 LCD SCREW RUBBER 47.TB1V1.001 NAME PLATE NAME PLlATE (TM) Screws SCW HEX NYL I#R-40/O#4-40 L5.5 SCREW MACH WAFER - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 147
Chapter 6 137 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 148
Appendix A Model Definition and Configuration TravelMate 5720/5320 Series Acer Part no LX.AV 30C.0 02 Wirele ss LAN ABT_ ATH54 13BG Model AS505 1ANW XMi RO AAP Country India Descriptio n AS5051AN WXMi LINPUSIL1 UMAC 1*512/80/ 6L/5R/ CB_bg_0.3 C_AN AS5051AN WXMi LINPUSIN1 UMAC 1*512/80/ 6L/5R/ - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 149
Model AS505 1AWX Mi PA RO Country USA/ Canada Canadian French Acer Part no LX.AV 30J.00 1 Descriptio n AS5051AW XMi MCECF UMAC 2*512/120/ 6L/5R/ CB_bg_0.3 C_AN AS5051AW XMi MCEUS UMAC 2*512/120/ 6L/5R/ CB_bg_0.3 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 150
Model AS505 1AWX Mi RO AAP Country Thailand Acer Part no LX.AV 305.00 4 Descriptio n AS5051AW XMi XPHTH2 UMAC 1*512/120/ 6L/5R/ CB_bg_0.3 C_AN AS5051AW XMi XPHVN1 UMAC 1*512/120/ 6L/5R/ CB_bg_0.3 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 151
Model AS505 1AWX Mi RO TWN Country GCTWN Acer Part no LX.AV 305.01 2 Descriptio n AS5051AW XMi ATMK 36 N14.1 WXGA G SO1G BII6 N N120 GB5.4 K NSM8 X ABT_ ATH54 13BG N N AS505 1AWX Mi AAP India LX.AV 30J.01 3 ATMK 36 N14.1 WXGA G SO1G BII6 N N120 GB5.4 K NSM8 X ABT_ ATH54 13BG N - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 152
Model AS505 1AWX Mi RO AAP Country Thailand Acer Part no LX.AV 30J.01 7 Descriptio n AS5051AW XMi 0 N14.1 WXGA G SO1G BII6 N N120 GB5.4 K NSM8 X ABT_ ATH54 13BG N N AS505 2WXM i AAP India LX.AV 30J.00 5 ATTL5 0 N14.1 WXGA G SO1G BII6 N N120 GB5.4 K NSM8 X ABT_ ATH54 13BG - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 153
Model AS505 2WXM i RO AAP Country Thailand Acer Part no LX.AV 30J.00 9 Descriptio n AS5052WX Mi MCETH1 N14.1 WXGA G SO512 MBII5 N N60G B5.4K NSM8 X ABT_ ATH54 13BG N N AS505 1ANW XMi AAP India LX.AV 30C.0 09 ATMK 36 N14.1 WXGA G SO512 MBII5 N N60G B5.4K NSM8 X ABT_ ATH54 13BG - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 154
Model AS505 1ANW XMi RO AAP Country Philippines Acer Part no LX.AV 30C.0 11 Descriptio n AS5051AN WXMi LINPUSPH 1 UMAC 1*512/60/ 6L/5R/ CB_bg_0.3 C_AN AS5051AN WXMi LINPUSMA 2 UMAC 1*512/60/ 6L/5R/ CB_bg_0.3 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 155
Model AS505 1AWX Mi RO EMEA Country Eastern Europe Acer Part no LX.AV 30J.03 0 Descriptio n AS5051AW XMi MCECS5 UMAC 2*512/100/ 6L/ 5R_bg_0.3 C_AN AS5051AW XMi MCEDK6 UMAC 2*512/100/ 6L/ 5R_bg_0.3 C_AN AS5051AW - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 156
Model AS505 1AWX Mi RO EMEA Country Slovenia/ Croatia Acer Part no LX.AV 30J.03 7 Descriptio n AS5051AW XMi MCESI1 UMAC 2*512/100/ 6L/ 5R_bg_0.3 C_AN AS5051AW XMi MCEPT6 UMAC 2*512/100/ 6L/ 5R_bg_0.3 C_AN AS5051AW - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 157
Model AS505 1AWX Mi RO EMEA Country France Acer Part no LX.AV 30J.02 6 Descriptio n AS5051AW XMi MCEWFR1 1W UMAC 2*512/100/ 6L/ 5R_bg_0.3 C_AN AS5051AW XMi XPHBE1 UMAC 2*512/100/ 6L/ 5R_bg_0.3 C_AN - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 158
Model AS505 1AWX Mi RO EMEA Country Holland Acer Part no LX.AV 305.02 0 Descriptio n AS5051AW XMi XPHNL1 UMAC 2*512/100/ 6L/ 5R_bg_0.3 C_AN AS5051AW XMi XPHFRA UMAC 2*512/100/ 6L/ 5R_bg_0.3 C_AN AS5051AW - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 159
Model AS505 1AWX Mi RO EMEA Country South Africa Acer Part no LX.AV 305.01 7 Descriptio n AS5051AW XMi XPHSA1 UMAC 2*512/100/ 6L/ 5R_bg_0.3 C_AN AS5051AW XMi XPHNO1 UMAC 2*512/100/ 6L/ 5R_bg_0.3 C_AN AS5051AW - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 160
Model AS505 2WXM i PA RO Country USA/ Canada Canadian French Acer Part no LX.AV 30J.02 1 Descriptio n AS5052WX Mi MCEUS UMAC 2*512/120/ 6L/5R/ CB_bg_0.3 C_AN AS5052WX Mi MCEES1 UMAC 2*512/120/ 6L/5R/ CB_bg_0.3 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 161
Model AS505 1AWX Mi RO EMEA Country Russia Acer Part no LX.AV 30J.05 2 Descriptio n AS5051AW XMi MCERU9 UMAC 1*512/100/ BT/6L/5R/ CB_bg_VP _0.3C_AN AS5051AW XMi MCENL6 UMAC 1*512/100/ BT/ - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 162
Model AS505 1ANW XMi RO EMEA Country Middle East Acer Part no LX.AV 30C.0 20 Descriptio n AS5051AN WXMi LINPUSAR 7 UMAC 1*512/60/ BT/6L/ 5R_bg_0.3 C_AN AS5051AN WXMi LINPUSFR A UMAC 1*512/60/ 6L/ 5R_bg_0.3 C_AN - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 163
Model AS505 1AWX Mi RO EMEA Country Switzerland Acer Part no LX.AV 30J.06 0 Descriptio n AS5051AW XMi MCESW8 UMAC 2*512/120/ 6L/5R/ CB_bg_0.3 C_AN AS5051AW XMi MCEPT6 UMAC 2*512/120/ 6L/ 5R_bg_0.3 C_AN - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 164
Model AS505 1AWX Mi RO EMEA Country Holland Acer Part no LX.AV 30J.06 9 Descriptio n AS5051AW XMi MCENL6 UMAC 2*512/120/ 6L/ 5R_bg_0.3 C_AN AS5051AW XMi MCEIT7 UMAC 2*512/120/ 6L/ 5R_bg_0.3 C_AN AS5051AW - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 165
Model AS505 1AWX Mi RO EMEA Country Eastern Europe Acer Part no LX.AV 30J.06 8 Descriptio n AS5051AW XMi MCEPL7 UMAC 2*512/120/ 6L/ 5R_bg_0.3 C_AN AS5051AW XMi MCESV5 UMAC 2*512/120/ 6L/ 5R_bg_0.3 C_AN AS5051AW - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 166
Model AS505 1AWX Mi RO EMEA Country Germany Acer Part no LX.AV 305.05 7 Descriptio n AS5051AW XMi XPHDE7 UMAC 2*512/120/ 6L/ 5R_bg_0.3 C_AN AS5051AW XMi XPHAR1 UMAC 2*512/120/ 6L/ 5R_bg_0.3 C_AN AS5051AW - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 167
Model AS505 1AWX Mi RO EMEA Country Greece Acer Part no LX.AV 305.05 4 Descriptio n AS5051AW XMi XPHEL1 UMAC 2*512/120/ 6L/ 5R_bg_0.3 C_AN AS5051AW XMi XPHIS1 UMAC 2*512/120/ 6L/ 5R_bg_0.3 C_AN AS5051AW - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 168
Model AS505 1AWX Mi RO EMEA Country Russia Acer Part no LX.AV 305.04 9 Descriptio n AS5051AW XMi XPHRU2 UMAC 2*512/120/ 6L/ 5R_bg_0.3 C_AN AS5051AW XMi XPHSV1 UMAC 2*512/120/ 6L/ 5R_bg_0.3 C_AN AS5051AW - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 169
Model AS505 2NWX Mi RO AAP Country India Acer Part no LX.AV 30C.0 26 Descriptio n AS5052N WXMi LINPUSIL1 UMAC 1*512/80/ BT/6L/5R/ CB_bg_0.3 C_AN CPU ATTL5 0 LCD N14.1 WXGA G DIMM 1 SO512 MBII5 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 170
Extensa 5620/5220 Series Acer Part no S2.AV 205.00 1 Model AS305 3WXCi RO TWN Count ry 03 SMP64342 5W N14.1W XGAG SO512 MBII5 N N60GB5. 4K NSM8 X ABT_BR M4318B G N AS305 3NWX Mi AAP India LX.AV 20C.0 02 SMP64342 5W N14.1W XGAG SO512 MBII5 N N60GB5. 4K NSM8 X ABT_BR M4318B G N - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 171
Model AS305 3NWX Mi RO AAP Count ry Vietna m Acer Part no LX.AV 20C.0 07 Descriptio n AS3053N WXMi LINPUSVN 1 UMAC 1*512/60/ 6L/5R/ CB_bg_0.3 C_AN AS3053WX Mi MCECF UMAC 1*512/100/ 6L/5R/ CB_bg_0.3 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 172
Model AS305 3WXM i RO AAP Count ry Indone sia Acer Part no LX.AV 205.00 5 Descriptio n AS3053WX Mi XPHIN1 UMAC 1*512/60/ 6L/5R/ CB_bg_0.3 C_AN AS3053WX Mi XPHEN1 UMAC 1*512/80/ 6L/5R/ CB_bg_0.3 - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 173
Model AS305 3WXCi RO EMEA Count ry Middle East Acer Part no LX.AV 205.01 4 Descriptio n AS3053WX Ci XPHAR8 UMAC 1*512/60/ 6L/ 5R_bg_0.3 C_AN AS3053WX Mi XPHAR8 UMAC 1*512/60/ BT/6L/ 5R_bg_0.3 C_AN - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 174
Model AS305 3WXM i RO PA Count ry ACLAPortug uese Acer Part no LX.AV 205.01 5 Descriptio n AS3053WX Mi XPHXC1 UMAC 1*512/60/ 6L/5R/ CB_bg_0.3 C_AN AS3053N WXMi LINPUSTR 1 UMAC 1*512/60/ 6L/ 5R_bg_0.3 C_AN - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 175
of its system functions are tested under Windows® XP Home, Windows® XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the TravelMate 5710/5310 and - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 176
Microsoft® Windows® Vista Environment Test Item CRT Port Test CRT Monitor LCD Key IBM 512MB Memory Key Apacer Handy Drive Apacer The USB Flash Drive 256MB USB ODD Logitec CDRW+DVDROM combo LG DVD+R/RW Sony DVD+R/RW 1394 Camera Access Point 802.11a Access Point 802.11g Access Point 802.11n Bluetooth - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 177
(IFC-ILCB/DV) IBM EtherJet CardBus Adapter 10/100 Cisco Wireless LAN Card 802.11a NETGEAR Wireless LAN card 802.11a Toshiba Type B for Bluetooth 128K ISDN Card Vodafone QL1ACC-21581 3G/GPRS card Sony Ericsson GC83 GPRS card Sony Ericsson GC89 GPRS card ExpressCard Test Express Card Abcom 5-in - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 178
168 Appendix B - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 179
support resources whenever you need them. In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including: K K K K K K K Service guides for all models User's manuals Training materials Bios updates Software utilities Spare parts - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 180
170 Appendix C - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 181
Part Index Euro 106 98 16 102 34 External CD-ROM Drive Check External Module Disassembly Flowchart B Battery Pack BIOS 59 60 29 29 F Features package 29 password control ROM size 29 ROM type 29 vendor 29 Version 29 BIOS Hot Keys 13 hotkey 15 I Indicators 9 Intermittent Problems inverter - Acer TravelMate 5720G | Service Guide for TravelMate 5320, 5720, 5720G, Extensa - Page 182
15 74 105 Troubleshooting 101 Touchpad Check 138 Modem Board 70 Model Definition U Undetermined Problems USB Board 91 N Notebook Manager hotkey num lock on indicator 120 utility BIOS 15 9 39-51 V Video 35 O Online Support Information optical drive module 169 W Windows 2000 Environment