Acer TravelMate 6291 Service Guide for TravelMate 6291, 6292, 6231
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- Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 1
TravelMate Victoria Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 2
Revision History Please refer to the table below for the updates made on TravelMate Victoria service guide. Date Chapter Updates II - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 3
, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 4
additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. IV - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 5
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 6
VI - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 7
MHz memory, upgradeable to 4GB using two soDIMM modules (dual- channel support) Display and graphics T 12.1" WXGA+ high-brightness Acer CrystalBriteTM TFT LCD, 1680 x 1050 pixel resolution, 6 lamps T 16 ms typical of/off and 8 ms average gray-to-gray response time T Simultaneous multi-window viewing - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 8
Multi double-layer drive (slot-load) T 5-in-1 card reader, supporting Secure Digital (SD), MultiMediaCard (MMC), Memory Stick® (MS), Memory Stick PROTM (MS PRO), xD-Picture CardTM (xD) Input devices T 88/89-key Acer FineTouchTM keyboard with 5-degree curve T Touchpad with 4-way scroll button T Four - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 9
Environment T Temperature: t Operating: 5ºC to 35ºC t Non-operating: -20ºC to 65ºC T Humidity (non-condensing): t Operating: 20%~80% t Non-operating: 20%~80% Chapter 1 3 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 10
System Block Diagram 4 Chapter 1 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 11
CN25 10 CN23 11 U29 12 U30 USB Board to Main Board Connector S-Video Connector DC-in Jack Ethernet Controller DIMM Socket DIMM Socket Fan HDD Connector Audio Codec Wireless LAN Card Connector Line-in Jack Microphone-in Jack Headphones/Speaker/Line-out Jack BIOS Flash Memory Infrad Sensor Chapter 1 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 12
14 15 16 17 18 19 1 CN1 2 CN2 3 CN3 4 CN4 5 CN5 6 U3 7 PU3 8 U10 9 U14 10 CN7 Power Board Connector LCD Connector USB Board to Main Board Connector Function Board Connector Bluetooth Connector Keyboard Connector 11 CN11 12 U17 13 14 CN8 15 CN9 16 PU6 17 CN16 18 CN14 19 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 13
Your Acer Notebook tour After knowing your computer features, let us show you around your new TravelMate computer. Front View # 1 2 3 4 5 6 7 Chapter 1 Icon Item Built-in camera Microphone Status indicators Power button Empowering button Keyboard Touchpad Description 0.3 megapixel web camera for - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 14
printer and IR-aware computer). Accepts audio line-in devices (e.g., audio CD player, stereo walkman). Accepts input from external microphones. Headphones/speaker/ Connects to audio line-out devices (e.g., line-out jack with S/PDIF speakers, headphones). support 4-pin IEEE 1394 port Connects to - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 15
Ventilation slots USB 2.0 port PC Card slot Description Connects to an Ethernet 10/100/1000based network (for selected models). Enable the computer to stay Description Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick PRO (MS PRO), xDPicture Card (xD). Optical - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 16
Connects to a phone line. Kensington lock slot Connects to a Kensington-compatible computer security lock. # Icon Item Description 1 External display Connects to a display device (e.g., (VGA) port external monitor, LCD projector). 2 S-video/TV-out Connects to a television or display - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 17
's battery pack. 2 Battery lock Locks the battery in position. 3 Battery release latch Releases the battery for removal. 4 Ventilation slots and Enable the computer to stay cool, even after prolonged use. cooling fan Note: Do not cover or obstruct the opening of the fan. 5 Memory - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 18
button. You can also find an Empowering Key " located above the keyboard. Press " " to run the Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 19
Launch key Web browser Mail P Default application Acer Empowering Technology (user-programmable) Internet browser (user-programmable) Email application (user-programmable) User-programmable Touchpad Basics The following teaches you how to use the touchpad: T Move your finger across the touchpad - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 20
solution would be to connect an external keypad. When Scroll Lock is on keyboard keys Hold while typing letters on embedded keypad. Num Lock Off Hold while using cursor-control keys. Type the letters in a normal manner. Windows Keys The keyboard has one key that performs Windows-specific - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 21
the Start menu. It can also be used with other keys to provide a variety of function: + Activates next taskbar button. + Opens the My Computer window + Opens Help and Support. + Opens the Search: All Files dialog box. + Opens the Run dialog box. + Minimizes all - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 22
toggle Description Switches display output between the display screen, external monitor (if connected) and both. Turns the display screen press the symbol at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 23
on your notebook, or start the program from the Start menu. You also have the option to set Acer eNet Management to start automatically when you boot up your PC. Acer eNet Management automatically detects the best settings for a new location, while offering you the freedom to manually adjust the - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 24
Acer eNet Management can save network settings for a location to a profile, and automatically switch to the wireless AP details, etc.), as well as default printer settings. Security and safety concerns mean that Acer eNet Management does not store username and password information. 18 Chapter 1 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 25
is "Maximum Performance." You can adjust CPU speed, LCD brightness and other settings, or click on buttons to turn the following functions on/off: Wireless LAN, Bluetooth, CardBus, FireWire (1394), Wired LAN and Optical Device if supported. DC Mode (Battery mode) There are three pre-defined profiles - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 26
current usage, refer to the time shown in the "Remaining Battery Life" field. For additional power options, click "More Power option". Acer ePresentation Management Acer ePresentation Management lets you project your computer's display to an external device or project using the hot key: Fn + F5. If - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 27
by unauthorized persons. It is conveniently integrated with Windows explorer as a shell extension for quick and easy data encryption/decryption and also supports on-the-fly file encryption for MSN Messenger and Microsoft Outlook. The Acer eDataSecurity Management setup wizard will prompt you for - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 28
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T Interfaces - includes serial ports, parallel port, infrared (IR), and Bluetooth. To activate Acer eLock Management, a password must be set first. Once set, you can reset it except by reformatting your notebook or taking your notebook to an Acer Customer Service Center. Be sure to remember or write down - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 30
utility occupies space in a hidden partition on your system's HDD. User-created backups are stored on D:\ drive. Acer eRecovery Management provides you with: T Password protection. T Recovery of applications and drivers. T Image/data backup: T Back up to HDD (set recovery point). T Back up to CD/DVD - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 31
inspect hardware specifications and to monitor the system health status. Furthermore, Acer eSettings Management enables you to optimize your Windows operating system, so your computer runs faster, smoother and better. Acer eSettings Management also: T Provides a simple graphical user interface for - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 32
Rubber grip (selected models only) Launching the Acer OrbiCam To launch the Acer OrbiCam, double click on the Acer OrbiCam icon on the screen. OR Click Start > All programs > Acer > Acer OrbiCam. The Acer OrbiCam capture window appears. Changing the Acer OrbiCam resolution To change the capture - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 33
NOTE: The system utilities work under Microsoft Windows XP only. Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. To enable the dual monitor feature of the notebook, first ensure that the second monitor is connected, then select Start, Control Panel - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 34
NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value. Launch Manager Launch Manager allows you to set the four easy-launch buttons (see their locations mentioned in " - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 35
31 BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size BIOS package Supported protocols BIOS password control Phoenix Specification Flash ROM 512KB 32-pin PLCC ACPI 1.0b/2.0/3.0, PCI 2.2, System/HDD Password Security Control, INT 13h Extensions, PnP BIOS 1.0a, SMBIOS 2.4, Simple Boot - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 36
System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Supports DIMM voltage Supports DIMM package Memory module combinations Specification Built-in Intel® 965GM 0MB (no on-board memory) - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 37
RJ45 Left side Integrated 10/100/1000 BASE-T transceiver Wake on LAN support compliant with ACPI 2.0 PCI v2.2 56K V.92 RJ11 Right side Specification Specification Built-in ICH7-M 723 bps (full speed data rate) Bluetooth 1.1 (Upgradeable to Bluetooth 1.2 when SIG specification is ratified). USB - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 38
) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage Specification LITEON SOSW-833S PIONEER DVR-K16RA With CD Diskette With DVD Diskette Sustained: Max 3.6Mbytes/sec Sustained: Max 10.8Mbytes/sec 2MB Enhanced IDE(ATAPI) compatible Support disc - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 39
Video) port Supports 32 bit CardBus System Board Major Chips Item Core logic LAN USB 2.0 Super I/O controller MODEM Bluetooth Wireless 802.11 a+b+g+n PCMCIA Audio Keyboard Item Keyboard controller Total number of keypads Chapter 1 Specification 18 bit stereo full duplex HD audio Interface; S/PDIF - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 40
Item Windows logo key Internal & external keyboard work simultaneously Battery Item Vendor & model name Battery Type Pack capacity Number of battery cell Package configuration Normal voltage Charge voltage Specification Yes Plug USB keyboard to the USB port directly: Yes Specification BATTERY PACK - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 41
Range( ° C) Operating Storage (shipping) LCD Inverter Item Vendor & model name Brightness (G0/S0) Suspend to RAM (S3) Save to Disk (S4) 40/40 10/30 0 to +50 -20 to +60 Specification 45/45 15/35 40/ CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD-ROM Power - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 42
36 Chapter 1 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 43
run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press m during POST (when "Press to enter Setup" message is prompted on the bottom of screen). Press m to enter setup. The default parameter of F12 Boot Menu is set to "disabled". If you - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 44
any changes made and exit the BIOS Setup Utility. NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a particular menu are shown on the bottom of the screen. Help for parameters are found in the Item Specific Help part of the screen. Read this - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 45
BIOS Version: v0.3101 VGA BIOS Version: SentaRosa 1436 Serial Number: xxxxxxxxxxxxxxxxxxxxxx Asset Tag Number: Produce Name: Manufacturer Name: Acer of HDD installed on primary IDE master. This field displays the serial number of HDD installed on primary IDE master. Displays system BIOS version - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 46
dvanced S e c u rity B oot E x it System Time: System Date : System Me mory : Ex tended Memory : Video Memory : Quiet Boot : Power On Display : Network Boot : F12 Boot Menu : D2D Recovery : AHCI Configuration Item Specific Help [19:03: 49] [04/25/ 2007] 640 KB 1014 MB [8MB ] , - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 47
System Memory Extended Memory Video Memory Quiet Boot Power on display Network Boot F12 Boot Menu LCD only mode. Both: Simultaneously enable both the integrated LCD screen and the system's external video port (for an external CRT or projector). Option: Auto or Both Enables, disables the system boot - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 48
Information Main Advanced Security Boot Exit Serial Port : [Auto] Parallel Port : Mode : Infrared Port(FIR) : ASF Configuration [Auto] [ECP] [Auto] Item Specific Help Configure serial port A using options: [Disabled] No configuration [Enabled] User configuration [Auto] BIOS or OS chooses - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 49
Password Is : Hard Disk Password Status : Set Supervisor Password Set User Password Set Hard Disk Password Password on boot : Clear Clear Clear [Enter] [Enter] [Enter] [Disabled] Item Specific Help Supervisor Password controls accesses to the setup utility. F1 Help Esc Exit Select Item Select - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 50
HardDisk Security Password on Boot Description Shows the setting of the Supervisor password Shows the setting of the user password. Shows the setting of the hard disk password. Press Enter to set the supervisor password. When set, this password protects the BIOS Setup Utility from unauthorized - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 51
the password, the computer sets the Supervisor Password parameter to "Set". 5. If desired, you can enable the Password on boot parameter. 6. When you are done, press u to save the changes and exit the BIOS Setup Utility. If the verification is OK, the screen will display as following. Chapter 2 45 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 52
The password setting is complete after the user presses u. If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 53
hard disk drive, and the CD-ROM in module bay. Information Main Phoenix TrustedCore(tm) Setup Utility Security Boot Exit Item Specific Help Boot priority order: 1: IDE HDD : Hitachi HTS541612J9SA00- (S 2: IDE CD : HL-DT-ST DVDRAM GSA-T20N-( 3: PCI BEV : MBA v10.0.0 Slot 0400 4: USB FDC - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 54
computer from unauthorized use. Information Main Phoenix TrustedCore(tm) Setup Utility Advanced Security Boot Exit Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Item Specific Help Exit System Setup and save your changes to CMOS. F1 Help Esc - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 55
Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash. NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not contain enough power to finish BIOS flash, you may not boot the system because the BIOS is not completely loaded - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 56
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Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 58
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. 52 Chapter 3 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 59
the keyboard, then disassemble the inside assembly frame in that order. Start Battery Pack B*1 D*1 System Fan B*4 Thermal Module F*1 ODD Module CPU D*5 F*1 Thermal Door Memory Lower Case Assembly F*1 Mimi Cover F*2 HDD Door H*4 HDD Bracket HDD Middle Cover F*2 Keyboard C*2 LCD hinges - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 60
Sets Screw List Item Description A SCREW M2.5*3(NL) B SCREW M2.5*6(NL) C SCREW M2.5*10(NL) D SCREW M2.5*15(NL) E SCREW M2*2.2 F SCREW M2*3(NL) G SCREW M2*4 H SCREW M3*4(NL) I SCREW D-SUB 4#X40* 1/5-NI (NL) LCD Part Number 86.TAVV5.001 86.TAVV5.002 86.TAVV5.003 86.TAVV5.004 86 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 61
Removing the Battery Pack 1. Unlock the battery lock (move the battery lock to the right). 2. Slide the battery release latch then remove the battery. Chapter 3 55 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 62
Removing the HDD Modules/Memory/Wireless LAN Card and the LCD Module Removing the HDD Module 1. Remove the two screws fastening the HDD. 2. Pull out the HDD from the notebook as shown. Removing the Memory and Wireless LAN Card 3. Remove the four screws holding the RAM cover. 4. Detach the RAM cover - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 63
Removing the Keyboard and LCD Module 1. Release the four keyboard lock as shown. 2. Turn over the keyboard as the image shows. Then disconnect the keyboard cable from the main board. 3. Remove the keyboard from the main unit. 4. Turn the notebook over. 5. Remove the four screws securing the middle - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 64
9. Disconnect the LCD cable from the main board. 10. Disconnect the Bluetooth cable from the main board. 11. Release and pull out the wireless LAN antennas from the cable holders as shown. 12. Remove the four screws securing the hinges. 13. Detach the LCD module from the main unit. 58 Chapter 3 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 65
Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower module. 4. Press and release the PC dummy card from the PC slot as shown. 5. Then press the release the memory dummy card from the 5-in-1 card reader slot as shown. 6. Remove the screw fastening the upper case and the - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 66
10. Remove the five screws fastening the upper case assembly and the lower power board cable as shown. 15. Remove the two screws fastening the power board from the middle cover. Disassembling the Lower Case Assembly 16. Remove the screw fastening the modem board and disconnect the modem board from - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 67
18. Disconnect the USB cable from the main board. 19. Remove the three screws fastening the main board to the lower case. 20. Detach the main board from the lower case assembly. 21. Remove the screw holding the USB board to the lower case. 22. Then detach the USB cable and USB board from the lower - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 68
Disassembling the Upper Case Assembly 1. Detach the function board FFC from the function board. 2. Remove the two screws fastening the function board to the upper case. 3. - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 69
the inverter board. 6. Detach the bluetooth cable. 7. Disconnect the CCD cable connector from the CCD board. 8. Take out the LCD from the LCD panel. 9. Remove the two screws fastening the left LCD bracket and detach it. 10. Remove the two screws fastening the right LCD bracket and detach it. 11 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 70
12. Remove the two screws fastening the CCD bracket to the LCD panel. 13. Detach the CCD cable connector from the CCD board. 14. Remove the two screws fastening the CCD board to the CCD bracket. 64 Chapter 3 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 71
Disassembling the External Modules Disassembling the HDD Module 1. Remove the four screws holding the HDD (hard disk drive) case; two on each side. 2. Carefully take out the hard disk drive from the HDD case. Disassembling the ODD Module 1. Remove the two screws holding the optical bracket. 2. Then - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 72
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Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 74
Follow the instructions in the message window. If an error occurs, reconnect the connector on the System board. If the error still remains: 1. Reconnect the external diskette drive/CD-ROM module. 2. Replace the external diskette drive/CD-ROM module. 3. Replace the main board. Keyboard or Auxiliary - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 75
the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board). 2. Go to the diagnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window. NOTE: Make sure that the DIMM is - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 76
If the voltage is not correct, replace the power adapter. 2. If the voltage is within the range, do the following: T Replace the System board. T If the problem is not corrected, see "Undetermined Problems" on page 84. T If charge does not work, see "Check the Battery Pack" on page 71. 70 Chapter 4 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 77
still does not light up, replace the battery pack. If the charge indicator still does not light up, replace the DC/DC charger board. Touchpad Check If the touchpad doesn't work, do the following actions one at a time to correct the problem. Do not replace a non-defective FRU: 1. Reconnect the - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 78
original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer. If the symptom is not listed, see "Undetermined Problems" on page 84. The following lists the error messages that the BIOS - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 79
external keyboard Monitor type does not match CMOS - Run Setup Run "Load Default Settings" in BIOS Setup Utility. Shadow RAM Failed at offset: nnnn BIOS ROM System board System RAM Failed at offset: nnnn DIMM System board Extended RAM Failed at offset: nnnn DIMM System board System battery - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 80
clock error Previous boot incomplete - Default configuration used Memory size found by POST BIOS Setup Utility. RTC battery System board Run "Load Default Settings" in BIOS Setup Utility. DIMM System board Check the drive is defined with the proper diskette type in BIOS Setup Utility See "External - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 81
and LCD is blank. Power source (battery pack and power adapter). See "Power System Check" on page 69.. Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 82
refresh Test 8742 Keyboard Controller Set ES segment register to 4 GB Enable A20 line Autosize DRAM Initialize POST Memory Manager Clear 215 KB base RAM RAM failure on address line xxxx RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow RAM failure on data - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 83
EISA board Test keyboard Set key click if enabled Test for unexpected interrupts Initialize POST display service Display prompt "Press F2 to enter SETUP" Disable CPU cache Test RAM between 512 and 640 KB Test extended memory Test extended memory address lines Jump to User Patch1 Configure advanced - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 84
to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option handler PnPnd dual CMOS (optional) Initialize notebook docking (optional) Initialize notebook docking late Force check (optional) Extended - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 85
Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System memory test Initialize interrupt vectors Initialize Run - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 86
BIOS Utility to execute "Load Setup Default Settings", then reboot system. Reconnect the LCD connectors. Keyboard (if contrast and brightness function key doesn't work). LCD inverter ID LCD cable LCD inverter LCD System board Reconnect the LCD connector LCD inverter ID LCD cable LCD inverter LCD - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 87
in Sequence Enter BIOS Setup Utility to execute "Load Default Settings, then reboot system. DIMM System board Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer. Internal speakers make noise or emit no sound. Audio driver Speaker System - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 88
. External display does not work correctly. USB does not work correctly Print problems. Serial or parallel port device problems. Action in Sequence Enter BIOS Setup Utility to execute "Load Default Settings", then reboot system. Reconnect hard disk/CD-ROM/diskette drives. Press Fn+F5, LCD/CRT - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 89
only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3. If any error is detected, replace the FRU. Rerun the - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 90
non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: T Non-Acer devices T Printer, mouse, and other external devices T Battery - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 91
CN25 10 CN23 11 U29 12 U30 USB Board to Main Board Connector S-Video Connector DC-in Jack Ethernet Controller DIMM Socket DIMM Socket Fan HDD Connector Audio Codec Wireless LAN Card Connector Line-in Jack Microphone-in Jack Headphones/Speaker/Line-out Jack BIOS Flash Memory Infrad Sensor Chapter - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 92
14 15 16 17 18 19 1 CN1 2 CN2 3 CN3 4 CN4 5 CN5 6 U3 7 PU3 8 U10 9 U14 10 CN7 Power Board Connector LCD Connector USB Board to Main Board Connector Function Board Connector Bluetooth Connector Keyboard Connector 11 CN11 12 U17 13 14 CN8 15 CN9 16 PU6 17 CN16 18 CN14 19 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 93
information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 94
Exploded Diagram Category ADAPTER BATTERY BOARD No. Part Name and Description Acer Part No. ADAPTER 65W 3 PIN Delta SADP65KB DBRF LF AP.06501.010 ADAPTER LSE - 65W, SLS0335A1957 AP.06506.004 LF YELLOW LF ADAPTER 65W 3 PIN LITE-ON PA1650- AP.06503.013 02 QY LF Battery SANYO TM-2007A Li - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 95
and Description FUNCTION BOARD Acer Part No. 55.TG607.001 TOUCHPAD BOARD W/FINGER PRINT 55.TG607. CORD US 3PIN ROHS POWER CORD(EU) 1.8M 3PBLACK FM010008-010 POWER CORD(UK) 1.8M 3PBLACK FP010008-013 BLUETOOTH CABLE FFC CABLE - FUNCTION/B TO MB 27.A03V7.006 27.A50V7.002 27.A99V7.002 27.A99V7.004 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 96
Category No. CASE/COVER/BRACKET ASSEMBLY Part Name and Description MIDDLE COVER Acer Part No. 42.TG607.001 UPPER CASE FOR FP W/TP, TP CABLE 60.TG607.001 LOWER CASE W/ SPEAKER, MODEM 60.TG607.002 CABLE CPU/PROCESSOR 90 BASE ODD CAP BASE DUCK RUBBER RAM DOOR 42.TG607.002 42.TG607.003 42. - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 97
Category COMBO MODULE No. Part Name and Description Acer Part No. CPU Intel Core2Dual T77500 PGA 2. 0080D.027 KU.00807.055 KU.0080D.027 33.TG607.004 DVD SUPER MULTI BEZEL 42.TG607.007 HDD/HARD DISK DRIVE 80GB HGST 2.5" 5400RPM SATA HTS541680J9SA00 SURUGA-B LF F/ W: C70P KH.08007.021 Chapter - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 98
Category KEYBOARD 92 No. Part Name and Description Acer Part No. 120GB HGST 2.5" 5400RPM SATA HTS541612J9SA00 SURUGA-B LF F/ W: ALD KH.16001.026 HDD TOSHIBA 2.5" 4200rpm 200GB MK2035GSS Gemini SATA LF F/ W:DK022A KH.20004.001 HDD COVER ASSY 42.TG607.008 Keyboard 12KB-FV1 Victoria Internal - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 99
Category Chapter 6 No. Part Name and Description Acer Part No. Keyboard 12KB-FV1 Victoria Internal Standard 85KS Black Spanish (change +-*/ location) KB.INT00.178 Keyboard 12KB-FV1 Victoria Internal KB.INT00.180 Standard 85KS Black Slovak (change +*/ location) Keyboard 12KB-FV1 Victoria - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 100
Category LCD No. Part Name and Description Acer Part No. Keyboard 12KB-FV1 Victoria Internal Standard 85KS Black Belgium (change +-*/ location) KB.INT00.204 Keyboard 12KB-FV1 Victoria Internal Standard 84KS Black Arabic/English (change +-*/ location) KB.INT00.205 Keyboard 12KB-FV1 Victoria - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 101
Category No. Part Name and Description LCD BRACKET W/HINGE - L Acer Part No. 33.TG607.001 LCD BRACKET W/HINGE - R 33.TG607.002 Chapter 6 LCD MODULE 12.1 WXGA W/ ANTENNA 2 WIRE W/CCD LCD 12.1 IN. TFT WXGA NON-GLARE AU B121EW03-V5 LF 185NIT 25MS LCD INVERTER BOARD LCD CABLE LCD COVER ASSY W/ - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 102
Category 96 No. Part Name and Description LCD BRACKET W/HINGE - R Acer Part No. 33.TG607.002 LCD MODULE 12.1 WXGAG W/ ANTENNA 3 WIRE W/ CCD LCD 12.1 IN. TFT WXGAG GLARE AU B121EW03-V4 LF 185NIT 25MS LCD INVERTER BOARD LCD CABLE LCD COVER ASSY W/ANTENNA 3 WIRE W/0.3M CCD BISON LCD COVER ASSY W/ - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 103
and Description Acer Part No. LCD 12.1 IN. TFT WXGAG GLARE AU B121EW03-V4 LF 185NIT 25MS LCD INVERTER BOARD LCD CABLE LCD BRACKET W/HINGE - L LCD BRACKET W/HINGE - R LK.12105.008 19.TG607.001 50.TG607.006 33.TG607.001 33.TG607.002 MAINBOARD 965GM SATA UMA W/ CARD READER W/O CPU MEMORY MB.TG606 - Acer TravelMate 6291 | Service Guide for TravelMate 6291, 6292, 6231 - Page 104
Category No. Part Name and Description Acer Part No. SCREW M1.6*4.0-I (NI)(NYLOK) 86.FR6V7.003 SCREW M2.0*6-I-BNI(NYLOK) 86.TG607.001 SCREW M2.0*1.8 I (NI)(NYLOK) 86.TG607.002 SCREW M2.0*1.5-I(NI)(ANTI-LOOSE) 86.TG607.003 SCREW M2*5-I(BZN)(NYLOK) 86.TG607.004 98 Chapter 6