Acer TravelMate 6410 TravelMate 6410/6460 Service Guide
Acer TravelMate 6410 Manual
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- Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 1
Acer TravelMate 6460/6410 Service Guide Service guide files and updates are available on the ACER/CSD web. For more information, please refer to http:// csd.acer.com.tw PRINTED IN TAIWAN - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 2
Revision History Please refer to the table below for the updates of notebook TravelMate 6460/6410 service guide. Date September 26, 2006 Chapter Updates first release II - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 3
, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. III - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 4
specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Acer is a registered trademark of Acer - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 5
conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 6
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 7
network connection (dual-mode 802.11b/g) Wi-Fi CERTIFIEDTM solution, supporting Acer SignalUpTM wireless technology System Memory • Up to 2GB of DDR2 533/667MHz memory, upgradeable to 4GB using two soDIMM modules (dualchannel support) Display and Graphics • 15.4" WSXGA + high-brightness TFT LCD - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 8
rotation • Acer VisageONTM technology • Acer PrimaLiteTM technology • Modem: 56K ITU V.92 with PTT approval; Wake-on-Ring ready • LAN: Gigabit Ethernet; ASF 2.0 support; Wake-on-LAN ready • WPAN: Bluetooth® 2.0 + EDR (Enhanced Data Rate) • WLAN: integrated Intel® PRO/Wireless 3945ABG network - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 9
TPM-based fingerprint solution (for selected models) • TravelMate SmartCard solution (for selected models) • TravelMate TPM (Trusted Platform Module) solution, Acer eDataSecurity Management support (for selected models) • Kensington lock slot • BIOS user, HDD and supervisor passwords Dimensions and - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 10
• Non-operating: -20 oC to 65 oC • Humidity (non-condensing): • Operating: 20% to 80% • Non-operating: 20% to 80% Warning!For safety reasons, do not use non-compliant parts when you add or change components. 4 Chapter 1 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 11
LAN CONTROLLER IC BCM5787MKMLG ICH7-M 652 BGA PCI_EXPRESS X1 3.3V, PCI_Interface,33MHz USB 7 Docking USB 6 Camera USB 5 Finger Printer USB 4 Blue Tooth USB 3 Express Card USB 2 CONN C USB 1 CONN B USB 0 CONN A SATA_RAID SATA_RAID SATA_HDD SATA_HDD Block Diagram PORT REPLICATOR BATTERY BIOS - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 12
View Just for Starters... # Item Description # Item 1 Acer Orbicam 2 Display screen 3 Acer FineTouch Keyboard 4 Acer FineTrack 5 Microphone 6 Fingerprint reader 7 Touch pad 8 Status as a four-way scroll button. Comfortable support area for your hands when you use the computer. 6 Chapter 1 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 13
used together with right) the center-keyboard battery status. # Icon Item Description 3 Bluetooth Enables/disables the Bluetooth communication. Indicates communication button/ the status of Bluetooth communication. indicator 4 # Icon ItemWireless DescriptioEnnables/disables the wireless - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 14
stay cool, even after prolonged use. #2 Icon Item 4-pin ExpressCard module. (for selected models) Accepts Memory Stick (MS), Memory Stick Pro (MS PRO), Multi Media TravelMate SmartCard. (for selected models) Right View # Icon Item Description # Item # Item Description Description 1 Acer - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 15
port Connects to a phone line. # Icon Item Description 2 Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000-based networks. #4 Icon ItSeemrial port ConDneescctsritpo tsieorinal devices. 5 Digital Video Interface - Supports digital video connections. (for selected models) Digital port - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 16
4 Battery bay 5 Hard disk bay 6 Acer DASP 7 Memory compartment 8 ezDock II/II+ connector Houses the computer's battery pack. Houses the computer's hard disk (secured with screws). Disk Anti-Shock Protection Houses the computer's main memory. Connects to Acer ezDock II/II+. 10 Chapter 1 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 17
Item Bluetooth Indicates when the hard disk drive is active. Description IndicatesDtheessctraitupstoifoBnluetooth communication Wireless LAN Indicates the status of wireless LAN communication Power 1. ChargiLnigg:hts when the computer is on. 2. Fully charged: Battery Lights when the battery is - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 18
-launch buttons. They are one user"-pArcoegrrammable button, web browser button, maEmil bpuowttoenri,nagnTdeAchcneorloEgmy"poownepraingge K1 ey . Press to run the Acer Empowering Technology. Although the mail and web browser buttons are pre-set to E-mail and Internet programs, they can be redefined - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 19
your finger to move the FineTrack. Its central location on the keyboard provides optimum comfort and support. FineTrack Basics The following items show you how to use the FineTrack and FineTrack buttons: • Using your finger, apply light, steady force on the FineTrack (1) to move the cursor. • Press - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 20
on the palmrest provides optimum comfort and support. Touchpad Basics The following items will show you how to use the touchpad. • Move your finger Windows applications. Function Execute Select Drag Access context menu Scroll Left button (1) Quickly click twice. Click once Click and hold, then use - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 21
Using Acer FineTouch Keyboard The full-sized keyboard includes an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and Embedded Numeric Keypad The keyboard + When Scroll Lock is on, the screen moves one line up or down when you press the up or - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 22
keyboard has two keys that perform Windows-specific functions. Key Windows key Key Icon Description Description Press alone. This key has the same effect as clicking on the Windows Start button. Ithe+st:art menu. It can also be used screen brightness, volume output and the BIOS - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 23
Screen blank Touchpad toggle Description Switches the display output between the display screen, external monitor (if connected) and both. Turns off the display screen edge of the keyboard, or hold key then press the number key on the upper-center edge of the keyboard. Note: Some - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 24
of the LCD panel. The Acer OrbiCam fully supports the Acer Video Conference technology so you transmit the best video conference quality over an instant messenger service. ## ItemItem # 1 2 Item Lens Power indicator Rotating the Acer OrbiCam The Acer OrbiCam rotates 225 degrees counterclockwise - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 25
OrbiCam To launch the Acer OrbiCam, double-click on the Acer OrbiCam icon on the desktop, or click Start > All Programs > Acer > Acer OrbiCam. The Acer OrbiCam capture window will appear as below. Changing the Acer OrbiCam Settings Resolution To change the capture resolution, click the displayed - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 26
Options Click Options to display the Window, Preview, and Folder tabs. Use the options to change the capture window size, preview settings, and the folder for captured photos or videos. 20 Chapter 1 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 27
Camera Settings Basic Settings Click the Camera Settings icon on the bottom right corner of the capture display, then select Camera Settings from the pop-up menu. You can adjust the Video, Audio, and Zoom/Face tracking options from this window. Chapter 1 21 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 28
Settings From the Camera Settings window, click the Driver Settings button. The Properties window will appear. Device Settings allows rotate the Acer OrbiCam to get the desired angle, then click the Take a Picture or Record a Video button. The Windows Picture and Fax Viewer or the Windows Media - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 29
device of any instant messenger (IM) application. To use the Acer OrbiCam as a webcam, open the IM service, then select the video/webcam feature. You can now broadcast from your location to an IM partner anywhere in the world. Enabling the Acer VisageON (for 1.3 megapixel camera models only) The - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 30
3. Click VisageON to display a menu that allows to change the configuration of the camera, face tracking and video effects settings. 24 Chapter 1 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 31
to the frequently used functions and manage the notebook. Displayed by default in the upper-right corner of the screen, it features the following handy utilities: • Acer eNet Management hooks up to location-based networks intelligently. • Acer ePower Management extends battery power via versatile - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 32
and easily connect to both wired and wireless networks in a variety of locations. To access this utility, either click on the Acer eNet Management icon on your notebook, or start the program from the Start menu. You also have the option to set Acer eNet Management to start automatically when you - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 33
LCD brightness and other settings, or click on buttons to turn the following functions on/off: wireless LAN, Bluetooth, CardBus, fireware (1394), wired LAN and optical device if supported. DC Mode (Battery Mode) There are four pre-defined profiles: Entertainment, Presentation, Word Processing, and - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 34
when the cover is closed or the power button is pressed. • Set passwords for accessing the system after Hibernation or Stand-by. • View information about Acer ePower Management. 28 Chapter 1 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 35
Chapter 1 29 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 36
Management Acer ePresentation Management lets you project your computer's display to an external device or projector using the hotkey: + . If auto-detection hardware is implemented in the system and the external display supports it, your system display will be automatically switched out - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 37
supports on-the-fly file encryption for MSN Messenger and Microsoft Outlook. The Acer eDataSecurity Management setup wizard will prompt you for a supervisor password and default encryption. This encryption will be used to encrypt files by default, or you can choose to enter your own file-specific - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 38
32 Chapter 1 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 39
the system using a CD or Acer eRecovery Management, detach all peripherals (except external Acer ODD, if equipped), including the Acer ezDock. Acer eSettings Management Acer eSettings Management allows you to inspect hardware specification, change BIOS passwords or other Windows settings, and - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 40
• Provides a simple graphical user interface for navigation. • Displays general system status and advanced monitoring for power users on Acer computer. 34 Chapter 1 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 41
tool that boosts the performance of the Acer notebook. It provides an express optimization method to release unused memory and disk space quickly. The user : improves the usability and performance of the Windows XP system. • Memory optimization: releases unused memory and check usage. Chapter 1 35 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 42
Using the System Utilities Note: The system utilities work under Microsoft Windows XP only. Acer GridVista (dual-display compatible) Note: This feature is only available on certain models. Start Control Panel Display SeTtotiennagblse the dual monitor feature of the notebook, first ensu(r2e )that - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 43
the manufacturer's recommended value. Note: Note: Launch Manager Launch Manager allows you"Etoasye-tltahuenfocuhr beuasttyo-lanusn"cohnbuptatognes l2o4cated above the keyboard. You can access the Launch Manager by clicking on Start > All Programs > Launch Manager to start the application. Launch - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 44
Start menu in 2. In the Norton Antivirus main window, click Scans. Scans Scans Run Full System Finished You can schedule customized virus scans that tun unattended on specific dates and times or at periodic intervals. If you are using the computer when the scheduled scan begins, it runs in the - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 45
cache, 1.66/1.83GHz, 667MHz FSB), supporting Intel® Extended Memory 64 Technology (Intel® EM64T) • Dual core processor for mobile with enhanced performance • Intel® 64 architecture • Intel Architecture with Dynamic Execution support • On-die, primary 32KB instruction cache and 32KB write-back data - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 46
Memory Item Feature Specification • Built-in 945GM/PM • DDRII 533/667MHz SDRAM memory interface design • 0MB DDR RAM on board • Two SODIMMS slots • Maximum memory up to 4GB (with two 2GB SODIMMs) BIOS Item Vendor Version ROM type Feature Description Phoenix 0.94.06 Flash ROM • Acer UI support - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 47
Windows logo key: yes • Internal and external keyboard work simultaneously: plug USB keyboard to the USB port directly support Modem Item Features Connector type Description • 56K, V.90/V.92, WWDAA • Wake-on-Ring support least 1.5W/30cc for each Wireless LAN Item Controller Card type Features - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 48
M54P • GDDR2 VRAM speed >/= 350MHz • Discrete 64MB/128MB with Hyper Memory technology, up to 512 MB in OS • UMA: DVMT3.0, up /sec. max.): 57.6 / 57.6 / 57.6 / 57.6 / 57.6 ATA data transfer mode supported: SATA 1.0, SATA II, PIO modes 0-4, Multiword DMA modes 0-2, Ultra DMA modes 0-6 Cache buffer: - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 49
5400 Internal transfer rate: N/A I/O data transfer rate: 150 (MB/sec.) / 493 (Mbps) / 493 (Mbps) / 493 (Mbps) ATA data transfer mode supported: N/A Cache buffer (MB): 8 / Bytes per sector: 512 / 512 / 512 / 512 Voltage tolerance: +5.0V +/- 5% HTS541060G9SA00 WD Model WD1200BEVS WD1000BEVS - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 50
Item Description Model PHILIPS SCB5265 PANASONIC UJDA-770 Buffer memory 2MB 2MB Interface IDE/ATAPI interface (compliant to ATA CD-i, Video-CD, CD-Text • DVD: DVD-ROM, DVD-Video, DVD-RAM (2.6GB/4.7GB), DVDR, DVD-RW (Ver. 1.1, Multi-Border support), DVD+RW, DVD+R • CD: CD-DA, CD-ROM, CD-R, - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 51
DVD-Audio, SACD (Hybrid), DVD-R, DVD-R DL, DVD-R 3.95GB, DVD-R Authoring, DVD-R Multi-Border, DVDRW, DVD+R, DVD+R DL, DVD+R MultiSession, DVD+RW, DVD-RAM V1.0, DVD-RAM V2.1 • DVD (write): DVD Data & Video • CD (read): CD-DA, CD-ROM Mode-1, CD-ROM/XA Mode-2 Form-1and Mode-2 Form-2, CD-i, CD-i Bridge - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 52
support Item Vendor & Model name Screen Physical size (mm) Electrical interface Color support Specification QDI QD15AL02-01 QDI QD15TL07-01 15 2 channels LVDS 1 channel LVDS 262,144 colors 262,144 colors Specification CMO N154I2-L01 CMO N154Z1-L01 15.4" WXGA 15.4" WSXGA 335.0 (W) x 210.7 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 53
size (mm) Electrical interface Color support Item Vendor & Model name Screen Diagonal Active area Display resolution Display supply Power consumption (watt) Weight Physical size (mm) Electrical interface Color support Specification CMO N154C2-L03 AUO B154PW02 V03 15.4" WXGA 15.4" WXGA 331.56 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 54
consumption (watt) Weight Physical size (mm) Electrical interface Color support Specification SAMSUNG 154P4-L01-0 SAMSUNG 154XA-L01-0 15.4" WXGA 15.4" 262,144 colors LCD 15" Item Vendor & Model name Screen Diagonal Active area Display resolution Display mode Surface treatment Pixel arrangement - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 55
(mm) Electrical interface Color support Item Vendor & Model name Screen Diagonal Active area Display resolution power supply Power consumption (watt) Weight Physical size (mm) Electrical interface Color support Specification CMO N150X3-L9 AUO B150XG02 V4 15" XGA 15" XGA 304.1 (W) x 228 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 56
Battery Item Model Rating Specification Charge specification Environment Item Model Nominal specification Specification SONY LIP8216IVPC PACK 4800 mAh 8 CELL SONY LIP6219IVPC PACK 4000mAh 6 CELL • Nominal capacity: 4800 mAh • Nominal voltage: 14.8V • Rated charge voltage: 16.8V • Discharge - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 57
20oC ~ 25oC) • Storage temperature range: max. 1 month (-20oC ~ 60oC); max. 3 months (-20oC ~ 45oC); max. 12 months (-20oC ~ 25oC) AC Adaptor Item Feature Specification • Normal AC adaptor, 90 ~ 264V AC, 47 ~ 63Hz • 3-pin 90W with 19V DC output • Normal DC jack (diameter 1.7 mm) System Fan True - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 58
to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press m during POST (when "Press to enter Setup" message is prompted on the bottom of screen). The setup screen displays BIOS as follows: Function Information Main Advanced Security - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 59
are installed on Primary IDE master, then it will display a blank line This field reports the BIOS version of system This field reports the VGA version of the system This field reports the keyboard controller version of the system This item will show the Serial number of system. This item will - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 60
Recovery Description The hours are displayed with 24 hours format. The values set in these two fields take effect immediately. This field reports the memory size of system base memory screen and the system's external video port LAN feature is enabled. When this is not selected, Boot from LAN feature - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 61
menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. Parameter Serial Port Infrared Port Parallel Port Mode 55 Description Configure serial port A using options: [Disabled]: No configuration [Enabled]: User configuration [Auto]: BIOS or - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 62
password support consists of a Supervisor Password, User Password, and Hard Disk Password. All the passwords are stored in a non-volatile storage device (EEPROM). All the passwords obeys the following rules: • Password Policy • All the passwords can be set or cleared in BIOS Setup Security screen - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 63
• Supervisor Password controls the access of the whole BIOS Setup Utility. If the Supervisor Password is set, will be hung up and the users need to manually power off the system. • User Password: • confirm new password. • If the users want to reset password, a current password will be required to be - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 64
include the diskette drive in module bay, the hard disk and the CD-ROM/DVD drive in module bay and onboard LAN device. Parameter Boot priority order Description Keys used to view or configure devices: Up and Down arrows select a device. and move the device up or down. and specifies - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 65
Changes Exit Discarding Changes Load Setup Default Discard Changes Save Changes Description Exit System Setup and save your changes to CMOS Exit utility without saving Setup data to CMOS Load default values for all SETUP items Load previous values from CMOS for all SETUP items Save Setup Data to - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 66
on how to disassemble the Aspire 6460/6410 for maintenance and troubleshooting. To disassemble the notebook, you need the tools below: • Wrist ground strap and conductive mat for preventing electrostatic discharge • Small Philips screw driver • Flat headed screw driver • Tweezers Note: The - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 67
Procedure Flowchart The flowchart gives you a graphic representation on the entire disassembly and reassembly and instructs you how to remove the components. # Description Acer Part No. al SCREW-I20040M-BK-PATCH 86.TCXVN.001 b SCREW-I25025M (4.5Dx0.8T) -BK-PATCH 86.TCXVN.002 c SCREW - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 68
Disassembly Procedure Removing Battery Pack 1. Unlock the battery lock to the end as the arrow indicates. 2. Slide the battery latch to the end as the arrow indicates and hold it. The battery pack will pop up then remove the battery pack. Removing HDD Module 1. Release the two screws fastening the - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 69
Card 1. Release the two screws holding the RAM modules and mini PCI card cover then remove the cover. 2. Disconnect the wireless LAN antennae. Release the two screws holding the mini PCI card then detach the mini PCI card as the arrow indicates. 3. Press the RAM module locks at the same time as the - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 70
Removing Optical Disk Drive and PCMCIA 1. Push the optical disk drive latch forwards to bring out the optical disk drive. 2. Remove the optical disk drive. 3. Push the PCMCIA eject button to bring out the PCMCIA. Then detach the PCMCIA. When you do the assembly, at first you have to push the eject - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 71
on the bottom side. 2. Then detach the middle cover. 3. Release the two screws fastening the keyboard plate. 4. Detach the keyboard plate slightly then have it reversed as shown. 5. Slightly release the keyboard plate FFC latch with the nail then disconnect that FFC. 6. Slightly release the point - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 72
Removing Power Board and Modem Board 1. Release the two screws fastening the power board then detach it from the main unit. 2. Release the two screws holding the modem board. Disconnect the modem board cable then detach the modem board from the main unit. Chapter 3 66 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 73
Removing LCD module from Main Unit 1. Disconnect the LCD module cable and slightly pull out the wireless LAN antennae. 2. Then disconnect the RJ-11 port cable. 3. Hold the top edge of LCD module and release the four screws holding the LCD module on - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 74
Separating Upper Case and Lower Case 1. Carefully release the touch pad board FFC lock then disconnect the touch pad board FFC. 2. Slightly disconnect the microphone cable connector. 3. Release the 16 screws securing the upper case and the lower case on the bottom side. 4. Then detach the upper case - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 75
Removing Main Board 1. Disconnect the right and the left speaker cables. 2. Release the DC-in board FFC latch then disconnect the DC-in board FFC. 3. Release the two screws fastening the main board. 4. Detach the main board from edge of the lower case carefully for not causing irreversible damage. - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 76
thermal module. 3. Remove the thermal module holder then detach the thermal module. Detaching CPU 1. Release the CPU socket lock by turning a flat headed screw driver counter clockwise. 2. Keep in mind that CPU pins are fragile so please carefully detach the CPU from the socket with tips of fingers - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 77
Removing Touch Pad Board 1. Release the FFC latches then disconnect the following FFCs in sequence as shown: 1) click button board to touch pad board FFC; 2) stick point board to main board FFC; 3) click button board to stick point board FFC; 4) the other end of click button board to stick point - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 78
Removing LCD Bezel Note: Please do not press the LCD panel through the whole procedure when you disassemble the LCD module. 1. Detach the mylars and the rubber cushions covered on the screws then release the four screws securing the LCD bezel. 2. Carefully detach - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 79
Removing Inverter Board 1. Release the screw holding the inverter board. 1. Carefully disconnect the backlight cable. 2. Carefully disconnect the LCD cable then remove the inverter board. Detaching LCD Panel 1. Release the six screws securing the LCD panel. 2. Then detach the LCD panel from the LCD - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 80
Removing LCD Brackets 1. Release the four screws securing the left and the right LCD brackets. 2. Then remove the left and the right LCD brackets. Removing LCD Cable 1. Slight tear off the tape holding the LCD cable connector then disconnect the LCD cable connector. Chapter 3 74 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 81
Chapter 4 Troubleshooting Please use the following procedures as a guide for computer problems. Note: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options may occur errors or invalid responses. 1. Obtain the detailed fail symptoms as - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 82
procedures in sequence to correct the problems. Do not replace a non-defective FRU. 1. Reconnect the keyboard cable. 2. Replace the keyboard. 3. Replace the main board. The following auxiliary input devices are supported by this computer. • Numeric keypad • External keyboard If any of these devices - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 83
4. Follow the instructions in the message window. Note: Make sure that the DIMM is correctly inserted into the connector. A wrong connection will cause errors. Power System Check To verify the symptoms, power on the computer by using the following power sources separately. 1. Remove the battery pack - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 84
follow the procedures one at a time to correct the problem. Do not replace a nondefective FRU. 1. Reconnect the touchpad cables. 2. Replace the touchpad. 3. Replace the system board. After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement will - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 85
Configuration Error Causes: • CPU BIOS Update Code Mismatch • IDE Primary Channel Master Drive Error The causes will be shown before Equipment Configuration Error. Memory Error at xxxx:xxxx:xxxxh (R: xxxxh, W: xxxxh) Real Time Clock Error CMOS Battery Bad CMOS Checksum Error System disabled - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 86
offset: nnnn System RAM Failed at offset: nnnn Extended RAM Failed at offset: nnnn System battery is dead Replace and run Setup System CMOS checksum bad Default configuration used System timer error Real time clock error Previous boot incomplete Default configuration used Memory size found by POST - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 87
cursor shown on LCD during POST. No beep during POST but system runs correctly. FRU/Action in Sequence BIOS ROM System board Run Load Default Settings in BIOS Setup Utility. RTC battery System board Enter Setup and see if fixed disk and drive A: are properly identified. Diskette drive Hard disk - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 88
Management. Load alternate registers with initial POST values. Jump to UserPatch0. Initialize keyboard controller. BIOS ROM checksum. 8254 timer initialization. 8237 DMA controller initialization Reset Programmable Interrupt Controller Test DRAM refresh. What to Check (Recommended) • Check the - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 89
. Initialize BIOS interrupt. Check ROM copyright notice. Initialize manager for PCI Options ROMs. Check video configuration against CMOS. What to Check (Recommended) • Check the keyboard. • Check the keyboard controller. • Check the main board. • Check the main board. • Check the system memory - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 90
. Shadow video BIOS ROM. Display copyright notice. Display CPU type and speed. Test keyboard. Set key click if enabled. Enable keyboard. Test for unexpected interrupts. Display prompt "Press F2 to enter SETUP". Test RAM between 512 and 640K. Test expanded memory. Test extended memory address lines - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 91
Reinitialize onboard I/O ports. Initialize BIOS data area. Initialize extended BIOS data area. Initialize floppy controller. • Check the main board. • Check the keyboard. • Check the keyboard controller. • Check the main board. • Treat as an expansion card problem. • Check the main board. • Check - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 92
optional). Clear global descriptor table. Clear parity checkers. Clear screen (optional). Check virus and backup reminders. Try to boot the expansion cards. • Check the system memory. • Check the main board. • Check the main board. • Treat as an expansion card problem. • Check the main board. • Check - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 93
E4h E5h E6h E7h E8h E9h EAh EBh ECh EDh EEh Description Keyboard controller failure. Initialize the chipset. Initialized refresh counter. Check for Forced Flash. Check HW status of ROM. BIOS ROM is OK. Do a complete RAM test. Do OEM initialization. Initialize interrupt controller. Read in bootstrap - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 94
Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed. Action in Sequence Enter BIOS Utility to execute Load Setup Default Settings, then reboot system. Reconnect the LCD connectors. Keyboard (if contrast and brightness function key - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 95
Symptom/Error Battery can't be charged. Action in Sequence See Check the Battery Pack. Battery pack System board Chapter 4 89 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 96
after opening the LCD. LCD cover switch System board Battery fuel gauge in Windows does not go higher than 90%. Remove battery pack and let it cool for two hours. Refresh battery (continue to use battery until power off, then charge battery). Battery pack System board System hangs intermittently - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 97
Printer System Board Serial or parallel port device problems. Ensure the Serial Port in the Devices Configuration" of BIOS Setup Utility is set to Enabled. Device driver Device cable Device System board Keyboard/Touchpad-Related Symptoms Symptom/Error Keyboard (one or more keys) does not work - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 98
with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problems, follow the procedures below: 1. Run the advanced diagnostic test for the system board in - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 99
FRU. 1. Power off the computer. 2. Visually check the devices. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery Pack • Hard disk drive • DIMM • CD-ROM / Diskette drive module - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 100
Jumper and Connector Location Top view Chapter 5 # Name Description 1 CN3 LCD cable connector 3 CN1 RJ11 connector 5 CN6 Keyboard connector Chapter 5 # Name Description 2 CN4 Modem board connector 4 CN5 Launch board connector 6 CN7 Acer FineTrack connector 94 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 101
# Name Description 7 CN8 Smart card connector 9 CN722 Microphone connector # Name Description 8 CN9 Touchpad connector 10 CN10 5-in-1 card reader connector 95 Chapter 5 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 102
Bottom view # Name Description 1 JACK701 Ethernet jack 3 CN704 Docking connector 5 CN702 External VGA port 7 CN703 Fan cable connector 9 CN6002 S-video port 11 U715 Graphic controller 13 CN716 New card socket Chapter 5 # - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 103
23 CN706 PCI-E socket 25 CN710 DIMM socket # Name Description 16 JACK704 Microphone jack 18 JACK702 Headphones/speaker/lineout jack 20 CN714 Battery connector 22 CN509 ODD connector 24 U708 South bridge 26 CN711 DIMM socket Note: CN6002 (S-video port) and CN6001 (Modem jack) locate - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 104
Jumper and Connector Location Top view Chapter 5 # Name Description 1 CN3 LCD cable connector 3 CN1 RJ11 connector 5 CN6 Keyboard connector Chapter 5 # Name Description 2 CN4 Modem board connector 4 CN5 Launch board connector 6 CN7 Acer FineTrack connector 94 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 105
# Name Description 7 CN8 Smart card connector 9 CN722 Microphone connector # Name Description 8 CN9 Touchpad connector 10 CN10 5-in-1 card reader connector 95 Chapter 5 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 106
Bottom view # Name Description 1 JACK701 Ethernet jack 3 CN704 Docking connector 5 CN702 External VGA port 7 CN703 Fan cable connector 9 CN6002 S-video port 11 U715 Graphic controller 13 CN716 New card socket Chapter 5 # - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 107
23 CN706 PCI-E socket 25 CN710 DIMM socket # Name Description 16 JACK704 Microphone jack 18 JACK702 Headphones/speaker/lineout jack 20 CN714 Battery connector 22 CN509 ODD connector 24 U708 South bridge 26 CN711 DIMM socket Note: CN6002 (S-video port) and CN6001 (Modem jack) locate - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 108
chapter offers the FRU (Field Replaceable Unit) listing in global configuration of TravelMate 6460/6410. Please refer to this chapter FRU list of this printed service guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for service. Note: To scrap or to - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 109
Parts and Exploded Diagram PHOTO ADAPTER N/A N/A N/A N/A BATTERY N/A N/A N/A PARTNAME DESCRIPTON ACER PART NO. ADAPTER 90W DELTA ADP-90SB BBDEF BLUE 1.7X5.5X11 LF ADAPTER 90W LITE-ON PA-1900-04 RI YELLOW 1.7X5.5X11 LF "ADAPTER - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 110
WIRELESS LAN BOARD 802.11BG INTEL WM3945AGBG BLUETOOTH BOARD FOXCONN T60H928.01 "MODULE,WIRELESS LAN,PCI EXP 802.11A/G" "MODULE,WIRELESS LAN,PCI EXP 802.11B/G" "MODULE,WIRELESS LAN,PCI EXP 802.11A/G" "MODULE,WIRELESS LAN STICK POINT BOARD WITH FINGER PRINTER (TravelMate 6460 only) STICK POINT BOARD - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 111
DESCRIPTON "FRU,I/O BOARD ASSEMBLY" ACER PART NO. 55.TEDVN.002 I/O BOARD W/O S-VIDEO (TravelMate 6410 only) LAUNCH BOARD OPTICAL BOARD INVERTER PINS TO MAINBOARD STICK POINT BOARD CABLE 12PINS TO MB I/O BOARD CABLE BLUETOOTH CABLE MODEM CABLE WITH RJ11 CONNECTOR "FFC,12P,1L,1.772X0.256 X0.006 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 112
00mm,E,ISRAEL" "BRACKET,TOP,TOUCH PAD,SECC" ACER PART NO. 27.AAMVN.002 27.AAMVN.003 TravelMate 6410 only) UPPER CASE (TravelMate 6410 only) MIDDLE COVER (TravelMate 6410 only) "DUMMY,PCMCIA CARD,PC+ABS" "DUMMY,EXPRESS CARD,PC+ABS" "FRU,BOTTOM CASE ASSEMBLY" "FRU,TOP CASE ASSEMBLY" "SET,COVER,SWITCH - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 113
CASE ASSEMBLY" ACER PART NO. 60.TEDVN.001 N/A UPPER CASE W/O "FRU,TOP CASE 60.TEDVN.002 FINGER PRINTER ASSEMBLY" (TravelMate 6460 only) UPPER CASE WITH FINGER PRINTER (TravelMate 6460 only) "FRU,TOP CASE ASSEMBLY" 60.TEDVN.012 MIDDLE COVER (TravelMate 6460 only) "SET,COVER,SWITCH" 60 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 114
LATCH "LCD BEZEL 15.4"" CCD W/LOGO" "LCD COVER 15.4"" CCD W/LOGO" CCD BEZEL CCD COVER CCD BEZEL W/LOGO 0.3M DESCRIPTON "BRACKET,THERMAL,BO TTOM,SECC" ACER PART NO. 33.TCXVN.008 "BRACKET,THERMAL,TO 33.TCXVN.009 P,SECC" "BRACKET,PCB,DSUB,SUS 301" "FRU,LCD TOP CASE ASSEMBLY" "FRU,LCD BOTTOM - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 115
,M3" "HDD,SATA,60GB,5.4KRP M,22P,12ms,5.5ms,SATA1 .0,2.5X0.37,M3" "HDD,SATA,80GB,5.4KRP M,22P,12.5ms,5.5ms,SAT A II,2.5X0.37,M3" ACER PART NO. 6M.TCXVN.002 KU.00801.014 KU.00807.047 KU.00809.005 23.TCXVN.003 KH.06001.009 KH.06007.012 KH.06008 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 116
II,2.5X0.37,M3" "HDD,SATA,160GB,5.4KR PM,22P,12ms,5.5ms,SATA 1.0,2.5X0.37,M3" ACER PART NO. KH.10001.008 KH.10001.009 KH.10004.004 KH.10007.005 KH.10008.002 KH 011 CPU HEATSINK "THERMAL MODULE,CPU" 34.TCXVN.001 KEYBOARD Chapter 6 VGA HEATSINK "THERMAL MODULE,VGA False 1 PRD" 34.TCXVN.002 106 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 117
.52, 5.5mm" ACER PART NO. KB.TCX07.001 KEYBOARD DARFON TM6410/TM6460 CHINESE KEYBOARD DARFON TM6410/TM6460 SPANISH KEYBOARD DARFON TM6410/TM6460 THAILAND KEYBOARD DARFON TM6410/TM6460 BRAZILIAN PORTUGUESE KEYBOARD DARFON TM6410/TM6460 KORAEN KEYBOARD DARFON TM6410/TM6460 UK KEYBOARD DARFON TM6410 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 118
TBD COMMUNICATION MODULE WIRELESS ANTENNA LEFT/RIGHT DESCRIPTON "KEYBOARD/W ST,89,24P,BLACK,NOR,31 0X115.52,5.5mm" "KEYBOARD/W ST,89,24P,BLACK,DEN,31 0X115.52,5.5mm" "KEYBOARD/W ST,89,24P,BLACK,TUR,31 0X115.52,5.5mm" "KEYBOARD/W ST,89,24P,BLACK,FR.CA NADIAN,310X115.52,5.5m m" TBD ACER PART NO. KB - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 119
" ACER PART NO. 6M.TCXVN.022 6M.TCXVN.023 LK.15405.013 LK.15408.019 6M.TCXVN.031 6M.TCXVN.032 LK.15409.014 6M.TCXVN.041 6M.TCXVN.042 LK.1540D.013 CCD CAMERA 1.3M LOGITECH SHAGGY2 "DIGITAL CAMERA,1.3M" 56.AAMVN.003 MAINBOARD TM6410 INTEL 945GM LF UMA (TravelMate 6410) "MAINBOARD - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 120
PC25300,DDR2,200P,32MX64 ," "MEMORY MODULE,256MB,PC25300,DDR2,200P,32MX64 ," "MEMORY MODULE,256MB,PC25300,DDR2,200P,32MX64 ," "MEMORY MODULE,512MB,PC25300,DDR2,200P,64MX64 ," "MEMORY MODULE,512MB,PC25300,DDR2,200P,64MX64 ," "MEMORY MODULE,512MB,PC25300,DDR2,200P,64MX64 ," ACER PART NO. KN.2560G.012 - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 121
1GB NANYA NT1GT64U8HA0BN-3C LF SO-DIMM DDRII667 1GB SAMSUNG M470T2953CZ3-CE6 DESCRIPTON "MEMORY MODULE,512MB,PC25300,DDR2,200P,64MX64 ," "MEMORY MODULE,1GB,PC25300,DDR2,200P,128MX6 4," "MEMORY MODULE,1GB,PC25300,DDR2,200P,128MX6 4," ACER PART NO. KN.5120G.014 KN.1GB03.009 KN.1GB0B.005 LCD CUSHION - Acer TravelMate 6410 | TravelMate 6410/6460 Service Guide - Page 122
(4.5DX0.8T)-BKPATCH SCREWI20050M(4.5Dx0.5T)-BKPATCH SCREWI25040M(4.5Dx0.8T)-BKPATCH SCREW-I-M2.0-3.0-M4.0Dx0.3T-BK-PATCH "SCREW,I,M2.5,3.0mm,M, 4.5mm,0.8mm,BNI,PAT" ACER PART NO. 86.TCXVN.003 86.TCXVN.004 86.TCXVN.005 86.TCXVN.006 86.TCXVN.007 Chapter 6 112