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Acer TravelMate P453-M Acer TravelMate P453, P453-M, P453-MG Notebook Service - Page 179

Troubleshooting

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CHAPTER 4 Troubleshooting

Section	Page
CHAPTER 1	5
Hardware Specifications	5
Operating System 1-5	5
Platform 1-5	5
System Memory 1-5	5
Display 1-5	5
Graphics 1-6	5
Storage Subsystem 1-6	5
Audio Subsystem 1-6	5
Optical Media Drive 1-7	5
Communication 1-7	5
Privacy Control 1-7	5
Dimensions and Weight 1-7	5
Power Adapter and Battery 1-8	5
Special Keys and Controls 1-8	5
I/O Ports 1-8	5
Software 1-9	5
Environment 1-10	5
Notebook Tour 1-11	5
Indicators 1-17	5
Windows Keys 1-21	5
Hotkeys 1-22	5
Specification Tables 1-25	5
CHAPTER 2	5
System Utilities	5
BIOS 2-4	5
Main 2-6	5
Security 2-8	5
Boot 2-12	6
Exit 2-13	6
BIOS Flash Utilities 2-14	6
DOS Flash BIOS Utility 2-15	6
DOS Flash ME Utility 2-17	6
WinFlash Utility 2-19	6
Remove HDD/BIOS Password Utilities 2-21	6
Removing BIOS Passwords 2-23	6
Cleaning BIOS Passwords 2-24	6
Using DMI Tools 2-25	6
DMI Utility 2-26	6
LAN EFUSE Utility 2-30	6
CHAPTER 3	6
Machine Maintenance	6
Pre-disassembly Instructions 3-6	6
Disassembly Process 3-7	6
External Module Disassembly Process 3-8	6
Removing the Memory Card 3-9	6
Removing the Battery 3-10	6
Removing the Main Door 3-12	6
Removing the HDD Module 3-14	6
Removing the ODD Module 3-17	6
Removing the Memory Module 3-20	6
Removing the WLAN Card 3-22	6
Main Unit Disassembly Process 3-24	6
Removing the Motherboard 3-34	6
Removing the Thermal Module 3-36	6
Removing the TPM Board 3-39	7
Removing the Bottom Case 3-40	7
LCD Module Disassembly Process 3-42	7
Removing the LCD Bezel 3-43	7
Removing the LCD Panel 3-46	7
Removing the Hinges 3-48	7
Removing the Camera Module 3-49	7
Removing the LVDS Cable 3-50	7
LCD Reassembly Procedure 3-51	7
Replacing the LCD Hinges 3-53	7
Replacing the LCD Panel 3-55	7
Replacing the LCD Bezel 3-57	7
Replacing the Bottom Case 3-60	7
Replacing the TPM Board 3-63	7
Replacing the Thermal Module 3-65	7
Replacing the Motherboard 3-67	7
Replacing the IO Board 3-69	7
Replacing the Touchpad Module 3-71	7
Replacing the Power Switch Board 3-73	7
Replacing the Top Case 3-74	7
Replacing the Keyboard 3-77	7
Replacing the WLAN Card 3-79	7
Replacing the Memory Module 3-81	7
Replacing the ODD Module 3-82	7
Replacing the HDD Module 3-84	7
Replacing the Main Door 3-87	7
Replacing the Battery 3-88	7
Replacing the Memory Card 3-89	7
CHAPTER 4	7
Troubleshooting	7
Power On Issues 4-4	7
No Display Issues 4-5	7
LCD Failure 4-7	8
Keyboard Failure 4-8	8
Touchpad Failure 4-9	8
Internal & External Speaker Failure 4-10	8
Microphone Failure 4-12	8
USB Failure 4-13	8
WLAN Failure 4-14	8
Card Reader Failure 4-15	8
Thermal Unit Failure 4-16	8
HDMI and VGA Failure 4-17	8
ODD Failure 4-18	8
Other Functions Failure 4-19	8
Post Codes 4-20	8
CHAPTER 5	8
Jumper and Connector Locations	8
Clearing Password Check and BIOS Recovery 5-6	8
CHAPTER 6	8
FRU List	8
TravelMate P453 Exploded Diagrams 6-4	8
FRU List 6-6	8
CHAPTER 7	8
Test Compatible Components	8
Microsoft® Windows® 7 Environment Test 7-4	8
CHAPTER 8	8
Online Support Information	8
Operating System 1-5	12
Platform 1-5	12
System Memory 1-5	12
Display 1-5	12
Graphics 1-6	12
Storage Subsystem 1-6	12
Audio Subsystem 1-6	12
Optical Media Drive 1-7	12
Communication 1-7	12
Privacy Control 1-7	12
Dimensions and Weight 1-7	12
Power Adapter and Battery 1-8	12
Special Keys and Controls 1-8	12
I/O Ports 1-8	12
Software 1-9	12
Environment 1-10	12
Notebook Tour 1-11	12
Indicators 1-17	12
Windows Keys 1-21	12
Hotkeys 1-22	12
System Block Diagram 1-24	12
Specification Tables 1-25	12
Computer specifications 1-25	12
System Board Major Chips 1-26	12
Processor 1-26	12
Processor Specifications 1-27	12
CPU Fan True Value Table (Discrete GPU) 1-28	12
CPU Fan True Value Table (Integrated GPU) 1-28	12
System Memory 1-28	12
Memory Combinations 1-29	12
Graphics Controller 1-29	12
Video Interface(discrete) 1-29	12
BIOS 1-30	12
LAN Interface 1-30	12
Keyboard 1-30	12
Hard Disk Drive (AVL components) 1-31	12
DVD Super-Multi Drive Interface 1-33	12
BD Combo Drive Interface 1-34	12
LED 15.6” 1-35	12
Display Supported Resolution (System Supported Resolution) 1-36	13
Graphics Controller 1-36	13
Display Supported Resolution (GPU Supported Resolution) 1-37	13
Display Supported Resolution (LCD panel Supported Resolution) 1-37	13
Camera 1-38	13
WLAN Combo Card 1-38	13
Audio Codec and Amplifier 1-38	13
Audio Interface 1-40	13
Battery 1-40	13
VRAM 1-41	13
USB Port 1-41	13
HDMI Port 1-41	13
ExpressCard Slot 1-41	13
AC Adapter 1-42	13
System Power Management 1-42	13
Card Reader 1-42	13
System LED Indicator 1-42	13
System DMA Specification 1-43	13
System Interrupt Specification 1-43	13
System IO Address Map 1-44	13
Features	15
Operating System	15
Platform	15
System Memory	15
Display	15
Graphics	16
Storage Subsystem	16
Audio Subsystem	16
Optical Media Drive	17
Communication	17
Privacy Control	17
Dimensions and Weight	17
Power Adapter and Battery	18
Special Keys and Controls	18
I/O Ports	18
Software	19
Environment	20
Notebook Tour	21
Top Cover View	21
Keyboard View	22
Left View	24
Right View	25
Base View	26
Indicators	27
Touchpad Basics	28
Using the Keyboard	29
Lock Keys	30
Windows Keys	31
Hotkeys	32
Specification Tables	35
Computer specifications	35
System Board Major Chips	36
Processor	36
Processor Specifications	37
CPU Fan True Value Table (Discrete GPU)	38
CPU Fan True Value Table (Integrated GPU)	38
System Memory	38
Memory Combinations	39
Graphics Controller	39
Video Interface(discrete)	39
BIOS	40
LAN Interface	40
Keyboard	40
Hard Disk Drive (AVL components)	41
DVD Super-Multi Drive Interface	43
BD Combo Drive Interface	44
LED 15.6”	45
Display Supported Resolution (System Supported Resolution)	46
Graphics Controller	46
Display Supported Resolution (GPU Supported Resolution)	47
Display Supported Resolution (LCD panel Supported Resolution)	47
Camera	48
WLAN Combo Card	48
Audio Codec and Amplifier	48
Audio Interface	50
Battery	50
VRAM	51
USB Port	51
HDMI Port	51
ExpressCard Slot	51
AC Adapter	52
System Power Management	52
Card Reader	52
System LED Indicator	52
System DMA Specification	53
System Interrupt Specification	53
System IO Address Map	54
BIOS 2-4	58
Main 2-6	58
Security 2-8	58
Boot 2-12	58
Exit 2-13	58
BIOS Flash Utilities 2-14	58
DOS Flash BIOS Utility 2-15	58
DOS Flash ME Utility 2-17	58
WinFlash Utility 2-19	58
Remove HDD/BIOS Password Utilities 2-21	58
Removing BIOS Passwords 2-23	58
Cleaning BIOS Passwords 2-24	58
Using DMI Tools 2-25	58
DMI Utility 2-26	58
LAN EFUSE Utility 2-30	58
BIOS Setup Utility	59
Navigating the BIOS Utility	59
BIOS	60
Information	60
Main	62
Security	64
Boot	68
Exit	69
BIOS Flash Utilities	70
DOS Flash BIOS Utility	71
DOS Flash ME Utility	73
WinFlash Utility	75
Remove HDD/BIOS Password Utilities	77
Remove HDD Password Utilities	77
Removing BIOS Passwords	79
Cleaning BIOS Passwords	80
Using DMI Tools	81
DMI Utility	82
LAN EFUSE Utility	86
Pre-disassembly Instructions 3-6	90
Disassembly Process 3-7	90
External Module Disassembly Process 3-8	90
Removing the Memory Card 3-9	90
Removing the Battery 3-10	90
Removing the Main Door 3-12	90
Removing the HDD Module 3-14	90
Removing the ODD Module 3-17	90
Removing the Memory Module 3-20	90
Removing the WLAN Card 3-22	90
Main Unit Disassembly Process 3-24	90
Removing the Motherboard 3-34	90
Removing the Thermal Module 3-36	90
Removing the TPM Board 3-39	90
Removing the Bottom Case 3-40	90
LCD Module Disassembly Process 3-42	90
Removing the LCD Bezel 3-43	90
Removing the LCD Panel 3-46	90
Removing the Hinges 3-48	90
Removing the Camera Module 3-49	90
Removing the LVDS Cable 3-50	90
LCD Reassembly Procedure 3-51	90
Replacing the LCD Hinges 3-53	90
Replacing the LCD Panel 3-55	90
Replacing the LCD Bezel 3-57	90
Replacing the Bottom Case 3-60	90
Replacing the TPM Board 3-63	90
Replacing the Thermal Module 3-65	91
Replacing the Motherboard 3-67	91
Replacing the IO Board 3-69	91
Replacing the Touchpad Module 3-71	91
Replacing the Power Switch Board 3-73	91
Replacing the Top Case 3-74	91
Replacing the Keyboard 3-77	91
Replacing the WLAN Card 3-79	91
Replacing the Memory Module 3-81	91
Replacing the ODD Module 3-82	91
Replacing the HDD Module 3-84	91
Replacing the Main Door 3-87	91
Replacing the Battery 3-88	91
Replacing the Memory Card 3-89	91
Machine Disassembly and Replacement	93
Recommended Equipment	93
Replacement Requirements	93
Pre-disassembly Instructions	94
Disassembly Process	95
External Module Disassembly Process	96
External Modules Disassembly Flowchart	96
Removing the Memory Card	97
Removing the Battery	98
Removing the Main Door	100
Removing the HDD Module	102
Removing the ODD Module	105
Removing the Memory Module	108
Removing the WLAN Card	110
Main Unit Disassembly Process	112
Main Unit Disassembly Flowchart	112
Removing the Keyboard	113
Removing the Top Case Module	115
Removing Power Switch Board Module	117
Removing Touch Pad Module	118
Removing the IO Board	120
Removing the Motherboard	122
Removing the Thermal Module	124
Removing The CPU Module	126
Removing the TPM Board	127
Removing the Bottom Case	128
LCD Module Disassembly Process	130
LCD Module Disassembly Flowchart	130
Removing the LCD Bezel	131
Removing the LCD Panel	134
Removing the Hinges	136
Removing the Camera Module	137
Removing the LVDS Cable	138
LCD Reassembly Procedure	139
Replacing the LVDS Cable	139
Replacing the Camera Module	140
Replacing the LCD Hinges	141
Replacing the LCD Panel	143
Replacing the LCD Bezel	145
Replacing the Bottom Case	148
Replacing the TPM Board	151
Replacing The CPU Module	152
Replacing the Thermal Module	153
Replacing the Motherboard	155
Replacing the IO Board	157
Replacing the Touchpad Module	159
Replacing the Power Switch Board	161
Replacing the Top Case	162
Replacing the Keyboard	165
Replacing the WLAN Card	167
Replacing the Memory Module	169
Replacing the ODD Module	170
Replacing the HDD Module	172
Replacing the Main Door	175
Replacing the Battery	176
Replacing the Memory Card	177
Power On Issues 4-4	180
No Display Issues 4-5	180
LCD Failure 4-7	180
Keyboard Failure 4-8	180
Touchpad Failure 4-9	180
Internal & External Speaker Failure 4-10	180
Microphone Failure 4-12	180
USB Failure 4-13	180
WLAN Failure 4-14	180
Card Reader Failure 4-15	180
Thermal Unit Failure 4-16	180
HDMI and VGA Failure 4-17	180
ODD Failure 4-18	180
Other Functions Failure 4-19	180
Post Codes 4-20	180
Introduction	181
General Information	181
Power On Issues	182
No Display Issues	183
LCD Failure	185
Keyboard Failure	186
Touchpad Failure	187
Internal & External Speaker Failure	188
Microphone Failure	190
USB Failure	191
WLAN Failure	192
Card Reader Failure	193
Thermal Unit Failure	194
HDMI and VGA Failure	195
ODD Failure	196
Other Functions Failure	197
Intermittent Problems	197
Undetermined Problems	197
Post Codes	198
POST Code Range	198
Clearing Password Check and BIOS Recovery 5-6	208
Clearing Password Check and BIOS Recovery	212
Clearing Password Check	212
Clear CMOS Jumper	213
BIOS Recovery by Crisis Disk	214
CHAPTER 6	215
FRU List	215
TravelMate P453 Exploded Diagrams 6-4	216
FRU List 6-6	216
TravelMate P453 Exploded Diagrams	218
Main Assembly	218
FRU List	220
Microsoft® Windows® 7 Environment Test 7-4	232
Microsoft® Windows® 7 Environment Test	234
TravelMate P453	234
CHAPTER 8	241
Online Support Information	241

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