Acer Veriton 3500G Veriton 3500G/5500G/7500G Service Guide - Page 129

Error Symptom Action/FRU Diskette drive LED comes on for more than 2 minutes when reading data. 1. Diskette 2. Diskette drive connection/cable 3. Diskette drive 4. Main board Diskette drive LED fails to light, and the drive is unable to access for more than 2 minutes. 1. Diskette 2. Diskette drive power 3. Diskette drive connection/cable 4. Diskette drive 5. Main board Diskette drive test failed. 1. Diskette 2. Diskette drive 3. Diskette drive cable 4. Main board Hard Disk Drive NOTE: Ensure hard disk drive is configured correctly in BIOS Setup, cable/jumper are set correctly before diagnosing any hard disk drive problems. (If only one drive is installed, please make sure the drive is connected to master connector or the drive is set to master.) Hard disk drive test failed. 1. Enter BIOS Setup and Load default settings. 2. Hard disk drive cable. 3. Hard disk drive. 4. Main board. Hard disk drive cannot format completely. 1. Enter BIOS Setup and Load default settings. 2. Hard disk drive cable. 3. Hard disk drive. 4. Main board. Hard disk drive has write error. 1. Enter BIOS Setup and Load default settings. 2. Hard disk drive. Hard disk drive LED fails to light, but system operates normally. 1. With the system power on, measure the voltage of hard disk LED connector. 2. Hard drive LED cable. CD/DVD-ROM Drive NOTE: Ensure CD/DVD-ROM drive is configured correctly in BIOS Setup, cable/jumper are set correctly and its laser beam is clean before diagnosing any CD/DVD-ROM drive problems. CD/DVD-ROM drive LED doesn't come on but works normally. 1. CD/DVD-ROM drive CD/DVD-ROM drive LED flashes for more than 30 seconds before LED shutting off. Software asks to reinstall disc. Software displays a reading CD/DVD error. 1. CD/DVD-ROM may have dirt or foreign material on it. Check with a known good disc. 2. CD/DVD-ROM is not inserted properly. 3. CD/DVD-ROM is damaged. CD/DVD-ROM drive cannot load or eject when the system is turned on and its eject button is pressed and held. 1. Disconnect all cables from CD/DVD-ROM drive except power cable, then press eject button to try to unload the disk. 2. CD/DVD-ROM drive power. 3. CD/DVD-ROM drive CD/DVD-ROM drive does not read and there are no messages are displayed. 1. CD may have dirt or foreign material on it. Check with a known good disc. 2. Ensure the CD/DVD-ROM driver is installed properly. 3. CD/DVD-ROM drive. CD/DVD-ROM drive can play audio CD but no sound output. 1. Ensure the headphone jack of the CD/DVD-ROM has an output. 2. Turn up the sound volume. 3. Speaker power/connection/cable. 4. CD/DVD-ROM drive. Real-Time Clock Real-time clock is inaccurate. 1. Ensure the information in the Standard CMOS Feature of BIOS Setup is set correctly. 2. RTC battery. 3. Main board Chapter 4 119