Arlo Ultra User Manual

Arlo Ultra Manual

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  • Arlo Ultra | User Manual - Page 1
    Ultra Series 4K UHD Wire-Free Security Camera System User Manual
  • Arlo Ultra | User Manual - Page 2
    Base Stations 8 Do more with Arlo...8 2. Get Started 10 Use the Arlo app for installation and setup 10 Connect your SmartHub to the Internet 10 Connect a Base Station with Siren 11 Insert the battery into your camera 13 The camera battery...13 The Arlo Ultra Camera LED...15 Tips for
  • Arlo Ultra | User Manual - Page 3
    your profile...34 Change your Arlo password...35 Reset a forgotten password...35 Grant access to friends...36 5. Ultra Image Quality Features 38 High Dynamic Range (HDR)...38 Local 4K streaming and recording...38 HEVC 4K playback supported devices 39 Start 4K streaming...39 Auto Zoom and
  • Arlo Ultra | User Manual - Page 4
    ...74 Add Arlo devices to the Apple Home app 75 Add Arlo Ultra to the Google Assistant app 77 Use Arlo with IFTTT...77 11. FAQs and Troubleshooting 78 FAQs...78 Battery FAQs...79 The Arlo app doesn't recognize my device 80 Troubleshoot two-step verification 80 Contents 4 User Manual
  • Arlo Ultra | User Manual - Page 5
    Activity zones and CVR aren't working 82 Troubleshoot Arlo Geofencing...82 Can't see video streams in a browser 83 WiFi signal interference...83 Not receiving push notification alerts 84 Arlo Smart Alarm Detection isn't working 85 Verify that the SmartHub or base station is online 85 The
  • Arlo Ultra | User Manual - Page 6
    1. Get to Know Your Ultra 2 Camera Your Arlo Ultra 4K Wire-Free Camera delivers the ultimate peace of mind with advanced video and audio quality. The camera displays a wide, panoramic view with enhanced color night vision. The integrated spotlight lights up the night or helps to ward off unwanted
  • Arlo Ultra | User Manual - Page 7
    Ultra Series 4K UHD Wire-Free Security Camera System Meet your Arlo Ultra Camera Your Arlo Ultra camera consists of two parts, the housing and the camera with a battery compartment. Arlo Ultra Camera features • 4K & HDR. See a crystal clear picture in every detail through your Arlo Ultra camera's
  • Arlo Ultra | User Manual - Page 8
    pairing them to your SmartHub. • Arlo Solar Panel. Connect an Arlo Solar Panel to your Ultra Camera and harvest power from the sun to keep your Arlo Ultra battery charged. See Connect your camera to the Arlo solar panel (sold separately) on page 19. Get to Know Your Ultra 2 Camera 8 User Manual
  • Arlo Ultra | User Manual - Page 9
    Ultra Series 4K UHD Wire-Free Security Camera System • Arlo rechargeable battery. Keep fully charged spare batteries on hand. • Arlo XL Rechargeable Battery with housing. • Anti-Theft Mount. See Install an Anti-Theft Mount on page 18. • Arlo Dual Charging Station. Charge your spare Arlo Ultra camera
  • Arlo Ultra | User Manual - Page 10
    and set up your SmartHub and Arlo Ultra Camera. The Arlo app guides you through setup: 1. Create your Arlo account. You use the same account to manage all your Arlo devices. 2. Connect the Arlo SmartHub to the Internet and add it to your account. 3. Add each Arlo Ultra camera and pair it with the
  • Arlo Ultra | User Manual - Page 11
    Ultra Series 4K UHD Wire-Free Security Camera System The SmartHub LED Your Ultra Camera uses WiFi to connect to a SmartHub or Base Station with Siren. The SmartHub or base station uses an Ethernet cable to connect to your router. The Arlo app guides you through VMB4000 Get Started 11 User Manual
  • Arlo Ultra | User Manual - Page 12
    Ultra Series 4K UHD Wire-Free Security Camera System Base Station LED (VMB4500) The LED located on the front indicates the status of the base station. LED The LED lights as follows: • Solid blue. The base station is connected to the Internet and to an Arlo camera camera. The camera Camera CAMERAS.
  • Arlo Ultra | User Manual - Page 13
    Ultra Series 4K UHD Wire-Free Security Camera System Insert the battery into your camera Your Arlo Ultra camera consists of two parts: • The camera and battery. • The camera housing. Note: The battery comes partially charged. We recommend that you fully charge the battery before using your camera.
  • Arlo Ultra | User Manual - Page 14
    . Press the button on the charging port underneath the Arlo Ultra camera. The camera clicks as it disengages from the camera housing. 2. Pull the camera all the way out of the camera housing. 3. Remove the battery by pulling on it until it slides out of the camera. Get Started 14 User Manual
  • Arlo Ultra | User Manual - Page 15
    Ultra Series 4K UHD Wire-Free Security Camera System 4. Align the battery and insert it into the battery compartment. The battery only inserts one way. The LED on the Arlo Ultra camera blinks blue. 5. Insert the camera into the camera housing by pushing down on both the left and right sides of the
  • Arlo Ultra | User Manual - Page 16
    4K streaming with multiple Arlo Ultra cameras, see the Arlo support article https://kb.arlo.com/000062190/How-can-I-reduce-connectivity-issues-when-Ilive-stream-in-4K-on-multiple-cameras. Magnetic mount Your Arlo Ultra guide how far to screw it into the wall. 3. If you're using your Ultra camera
  • Arlo Ultra | User Manual - Page 17
    into place. 5. Attach your Arlo Ultra camera to the wall mount. The magnet in the mount holds the camera onto the mount. 6. Adjust the Arlo Ultra camera to your preferred viewing angle. Note: You can replace the battery in Arlo Ultra cameras without removing the camera housing from the indoor wall
  • Arlo Ultra | User Manual - Page 18
    Ultra Series 4K UHD Wire-Free Security Camera System Install an Anti-Theft Mount Some Arlo Ultra anchors. 2. Insert your camera with its battery into the AntiTheft Mount camera position, then finger-tighten the mount lock (clockwise) to lock the camera in position. Note: To release your camera
  • Arlo Ultra | User Manual - Page 19
    Ultra Series 4K UHD Wire-Free Security Camera System Connect your camera to the Arlo solar panel (sold separately) The Arlo solar panel lets you harvest power from the sun to keep your Arlo Ultra camera battery charged. setting completely eliminates the fisheye effect. Get Started 19 User Manual
  • Arlo Ultra | User Manual - Page 20
    Ultra Series 4K UHD Wire-Free Security Camera System Change the field of view 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the camera. 4. Tap Video Settings > Video Mode. 5. Tap a field of view to automatically apply it to your camera. Position your camera to detect motion in
  • Arlo Ultra | User Manual - Page 21
    while you are positioning your camera. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the camera. 4. Tap Device Utilities > Camera Positioning. The camera starts streaming video. The signal strength bar indicates the WiFi signal that your Arlo Ultra camera is receiving at its current
  • Arlo Ultra | User Manual - Page 22
    3. Arlo Ultra Basics When you open the Arlo app, the Devices page displays your camera feeds. Live camera feed This camera is armed to detect sound and motion. The time the current snapshot was taken This camera is disarmed. The icons for sound and motion detection are gray. Tap to turn the camera
  • Arlo Ultra | User Manual - Page 23
    4K from Arlo Ultra if you use the Arlo app on a mobile device that's on the same local network as the Arlo SmartHub. If you enable 4K live streaming in your Arlo Ultra video settings, 4K live video streams when you tap Play on the camera stream in the Arlo quality. Arlo Ultra Basics 23 User Manual
  • Arlo Ultra | User Manual - Page 24
    saved in your library. Note: While you're using 4K local live streaming, you can't record or take snapshots. Talk and Listen The Arlo Ultra camera includes microphones that allow you to talk and listen. The two microphones in the camera use beamforming for spatial filtering of sound. This lets your
  • Arlo Ultra | User Manual - Page 25
    on page 61. Turn the camera siren on and off 1. Open the Arlo app. 2. Tap Siren on the upper right. 3. Tap Activate Siren. If you have multiple Arlo Ultra cameras, you are prompted to select one. 4. Swipe the siren icon to the right. The camera siren turns on. Arlo Ultra Basics 25 User Manual
  • Arlo Ultra | User Manual - Page 26
    image. Motion detection activity zones You can designate zones within the camera view where you want the camera to detect and record motion. After you create the zones, you can select which zone or zones detect motion. Add an activity zone 1. Open the Arlo app. Arlo Ultra Basics 26 User Manual
  • Arlo Ultra | User Manual - Page 27
    Edit and enter a name. If you're using a web browser, click > next to the zone name. 10. Tap Save. Delete an activity zone 1. Open the Arlo app. 2. Tap Settings > My Devices. Arlo Ultra Basics 27 User Manual
  • Arlo Ultra | User Manual - Page 28
    Ultra Series 4K UHD Wire-Free Security Camera System 3. Select the camera. 4. Under VIDEO, tap Activity motion detection zone to the left. View recordings and snapshots Your Arlo Ultra camera stores recordings and snapshots in the library. You can use the filter . Arlo Ultra Basics 28 User Manual
  • Arlo Ultra | User Manual - Page 29
    Ultra Series 4K UHD Wire-Free Security Camera System 1. Open the Arlo app. 2. Tap Library. 3. Tap Filter in the upper left corner of the page. 4. Tap the filtering criteria that you want to use. 5. Tap Done. Turn off the filter 1. Open the Arlo app. 2. Tap Library. 3. Tap Filter in the upper left
  • Arlo Ultra | User Manual - Page 30
    Ultra Series 4K UHD Wire-Free Security Camera System 3. Tap a recording. 4. Tap Share. 5. Share the file. Donate recordings for research You can donate video or snapshot files to Arlo to use for research and development of Arlo products. 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4.
  • Arlo Ultra | User Manual - Page 31
    access their account. This is to protect your data and add an extra layer of security to your Arlo account. Note: Before you set up two-step verification, make sure that you can log in to the email address associated with your Arlo account. Your account email is always used as a backup option
  • Arlo Ultra | User Manual - Page 32
    . 3. Click the switch next to Enable. 4. Click Add SMS Verification as your verification method. Note: Your Arlo account email is an automatic back-up option. 5. Follow the instructions to complete your two-step verification setup. Add a trusted device for two-step verification A trusted device
  • Arlo Ultra | User Manual - Page 33
    Ultra Series 4K UHD Wire-Free Security Camera System The first time you use a new device to log in to your Arlo account, Arlo five trusted devices on your Arlo account. Add a phone number or device to two-step verification 1. Open the Arlo app. 2. Tap Settings. your Arlo account 52 User Manual
  • Arlo Ultra | User Manual - Page 34
    Ultra Series 4K UHD Wire-Free Security Camera System Turn fingerprint authentication on and off for the Arlo app 1. Enable fingerprint authentication on your iPhone or Android device. 2. Open the Arlo app. 3. Tap Settings. 4. In the ACCOUNT section, select Profile > Login Settings. 5. Slide the
  • Arlo Ultra | User Manual - Page 35
    Ultra Series 4K UHD Wire-Free Security Camera System Edit profile settings You can enter your name, add a profile photo and home address, and opt-in or out of Arlo news and support updates. 1. Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select Profile > Edit Profile. 4. Enter your
  • Arlo Ultra | User Manual - Page 36
    Ultra Series 4K UHD Wire-Free Security Camera System 6. Enter a new password. 7. Tap Submit. Your password is reset. Grant access to friends You can add friends to your Arlo account. Friends can view live streams from your cameras; record video clips; view, share, mark as favorite, and delete clips
  • Arlo Ultra | User Manual - Page 37
    Ultra Series 4K UHD Wire-Free Security Camera System 4. Tap Add or +. 5. Enter your friend's first name, last name, and email address. 6. Tap the Arlo privileges 1. Open the Arlo app. 2. Tap tap Edit . 5. Tap cameras to select or deselect camera settings. 7. Tap Done. Delete a friend 1. Open the Arlo
  • Arlo Ultra | User Manual - Page 38
    time. Efficient video encoding and battery optimization algorithms between the camera and the SmartHub allow 4K to work when your camera is running on battery power. To use 4K streaming, you need an Arlo Ultra camera connected to an Arlo SmartHub VMB5000 or VMB4540 or an Arlo Base Station with Siren
  • Arlo Ultra | User Manual - Page 39
    Note 8 or newer • Google Pixel/Pixel XL or newer • Huawei P9 or newer • Xiaomi Mi 5 or newer • LG G5 or newer • HTC U10 or newer • Sony Xperia X or newer • Moto Z or newer • OnePlus 3 or newer. Start 4K streaming You can view live video in 4K from your Arlo Ultra camera if: • Your computer or mobile
  • Arlo Ultra | User Manual - Page 40
    Ultra Series 4K UHD Wire-Free Security Camera System • You subscribed to the Arlo Premier Video add-on service to store motion recordings in 4K quality to the Arlo Cloud to access wherever you have a mobile date connection. Turn local live streaming off and on 1. Open the Arlo app. 2. Tap Settings >
  • Arlo Ultra | User Manual - Page 41
    Ultra Series 4K UHD Wire-Free Security Camera System Adjust your Arlo Ultra camera settings in the Arlo app: 1. Change the power management settings on each camera to Optimized. Note: Do this on one camera at a time. See Change the video quality and battery recording. Your Ultra Camera uses its
  • Arlo Ultra | User Manual - Page 42
    when you're live streaming 1. Open the Arlo app. 2. Tap the camera feed. 3. Pinch and drag to zoom in to any area you would like to see enhanced. 4. Let go after you have zoomed in. An indicator on the live feed shows that Arlo is enhancing the image. Ultra Image Quality Features 42 User Manual
  • Arlo Ultra | User Manual - Page 43
    modes, but the Arlo app comes with these modes: Armed. Detection is on for this camera. Disarmed. Detection is off for this camera. Schedule. Manage and Schedule modes and you can add new modes. You might want to create a mode in which some motion sensors and cameras are active but others aren't.
  • Arlo Ultra | User Manual - Page 44
    Ultra Series 4K UHD Wire-Free Security Camera System Select a mode You can select a mode or set modes to activate according to a schedule. 1. Open the Arlo from the Arlo app. If you use Arlo Smart, you can also : 1. Open the Arlo app. 2. Tap unmute notifications 1. Open the Arlo app. 2. Tap Settings
  • Arlo Ultra | User Manual - Page 45
    Ultra Series 4K UHD Wire-Free Security Camera System Rules for modes Each mode uses one or more rules to control your Arlo system. You can set these options. • Trigger device. The trigger device is the camera that detects motion or sound. You can adjust the motion and sound sensitivity to minimize
  • Arlo Ultra | User Manual - Page 46
    Ultra Series 4K UHD Wire-Free Security Camera System 6. Select Record until activity stops (up to 300 sec). Control whether the spotlight turns on when motion is detected at night Unless you changed its settings, your Arlo Ultra camera settings, click Save. Modes, Rules, and Alerts 46 User Manual
  • Arlo Ultra | User Manual - Page 47
    Ultra Series 4K UHD Wire-Free Security Camera System Add a rule with a base station siren trigger Only cameras connected to a Base Station wtih Siren VMB4000 or VMB4500 can trigger the siren. Note: Arlo Ultra Cameras include a siren. For information about the camera siren, see Turn the camera
  • Arlo Ultra | User Manual - Page 48
    to Email Alerts and enter the email address. For information about Arlo Smart Alarm Detection, see Detect audio alarms with your Ultra camera on page 53. Schedule your camera rules You can set a schedule to arm and disarm cameras automatically. Schedules recur weekly. For example, the schedule for
  • Arlo Ultra | User Manual - Page 49
    Ultra Series 4K UHD Wire-Free Security Camera System 4. Tap Schedule . 5. Tap Edit next to Schedule. 6. Tap a green box. 7. Change the start and stop times and tap Save. Set up Arlo Geofencing Geofencing is a virtual fence around a location called a zone. You can use Arlo Geofencing to arm, disarm,
  • Arlo Ultra | User Manual - Page 50
    Ultra Series 4K UHD Wire-Free Security Camera System Android devices • Location permission = On • Location services = On • Battery saver = Off • Data limit = Off • Airplane mode = Off iOS (Apple) devices • Share my location = On • Location services = Always • Airplane mode = Off Set up geofencing
  • Arlo Ultra | User Manual - Page 51
    Ultra Series 4K UHD Wire-Free Security Camera System 10. To select the preferred mobile device, tap the device and then tap Next. 11. Tap Save. For troubleshooting tips, see Troubleshoot Arlo Geofencing on page 82. Geofencing with multiple mobile devices Arlo Geofencing works with multiple mobile
  • Arlo Ultra | User Manual - Page 52
    Ultra Series 4K UHD Wire-Free Security Camera System Enable or disable geofencing for friends' mobile devices 1. Open the Arlo can add modes in addition to the modes that come with the Arlo app Add a schedule on page 48.) Add a mode 1. Open the Arlo app. 2. Tap Mode. 3. Tap the SmartHub. 4. Tap Add
  • Arlo Ultra | User Manual - Page 53
    Arlo Ultra camera, you can select Record video,Turn alarm ON, or Do nothing. If you're using a computer web browser, you can also specify the recording time setting. 12. Select the notifications for Arlo to send when motion or audio is detected and then tap Next. 13. Review Alerts 53 User Manual
  • Arlo Ultra | User Manual - Page 54
    Ultra Series 4K UHD Wire-Free Security Camera check the instructions that came Arlo app. 3. Make sure that your Ultra Camera is in Armed mode or another mode in which it can detect sound and motion. 4. Tap Settings > Smart Notifications. 5. Select the camera. Modes, Rules, and Alerts 54 User Manual
  • Arlo Ultra | User Manual - Page 55
    Ultra Series 4K UHD Wire-Free Security Camera System 6. In the Audio Alerts section, select Smoke/CO Alarm and make sure that Other Audio is turned off. 7. Close the Arlo batteries and the Arlo Dual Battery Charging station, sold separately, if desired. Arlo echo where your camera is located. •
  • Arlo Ultra | User Manual - Page 56
    Ultra Series 4K UHD Wire-Free Security Camera System Test the Alarm Detection range After a successful compatibility test, we recommend that you test the Alarm Detection range when you move your camera to a different location. 1. Place your Arlo Ultra Camera in the desired location. 2. Open the Arlo
  • Arlo Ultra | User Manual - Page 57
    Ultra Series 4K UHD Wire-Free Security Camera System To turn off push notifications: 1. Open the Arlo app. 2. Tap Mode. 3. Tap the SmartHub. 4. Tap Edit next to the mode. 5. Tap Edit next to the rule. 6. Tap Push Notifications to turn it off and on. Modes, Rules, and Alerts 57 User Manual
  • Arlo Ultra | User Manual - Page 58
    methods: • Tap Settings > My Devices and select the camera • Tap the Menu icon or the Device Settings icon below the camera feed. Change the camera name 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Edit next to the camera name. 5. Enter a new name that reminds you of
  • Arlo Ultra | User Manual - Page 59
    and Tracking. Turn off the camera LED The LED on the camera lights in different colors. (See The Arlo Ultra Camera LED on page 51.) You can turn off this LED. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Camera LED. 5. Tap Battery Fully Charged Indicator to turn the
  • Arlo Ultra | User Manual - Page 60
    Ultra Series 4K UHD Wire-Free Security Camera System Turn color video recording at night off and on 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Video Settings > Low Light Settings. 5. Tap Color. The Color setting toggles on and off. Turn night vision on and off When
  • Arlo Ultra | User Manual - Page 61
    Ultra Series 4K UHD Wire-Free Security Camera System 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. If you're using a mobile device, tap Audio Settings. 5. Adjust the settings: • Reduce Wind Noise toggle turns this feature off and on. • Microphone toggle turns
  • Arlo Ultra | User Manual - Page 62
    Ultra Series 4K UHD Wire-Free Security Camera System SmartHub and Base Station with Siren settings Change your SmartHub or base station name 1. Open the Arlo app. 2. Tap Settings > My Devices . See Add a rule with a base station siren trigger on page 47. Change Your Arlo Settings 62 User Manual
  • Arlo Ultra | User Manual - Page 63
    Ultra Series 4K UHD Wire-Free Security Camera System damage. To turn the base station siren on and off using the Arlo app: 1. Open the Arlo app. 2. Tap Turn Siren ON. 3. Tap Yes to confirm that the serial number. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the device. 4. Tap
  • Arlo Ultra | User Manual - Page 64
    Ultra Series 4K UHD Wire-Free Security Camera System Remove a device from your account 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Scroll down and tap Remove Device. Change Your Arlo Settings 64 User Manual
  • Arlo Ultra | User Manual - Page 65
    an active live stream connection between an Arlo Ultra camera and a SmartHub, you can record to a microSD card. Your Arlo app notifies you when the SD card minimum of 16 GB capacity, Speed Class 10, UHS-!, V10. Your Arlo SmartHub supports up to Class 10 UHS-3 V90. If your microSD card isn't formatted
  • Arlo Ultra | User Manual - Page 66
    Ultra Series 4K UHD Wire-Free Security Camera System View the SD card status 1. Open the Arlo Arlo app also notifies you if this occurs. View available SD card storage The Arlo storage. 1. Open the Arlo app. 2. Tap SmartHub/ recording off and on 1. Open the Arlo app. 2. Tap SmartHub/Base Station/
  • Arlo Ultra | User Manual - Page 67
    4K recording for Ultra cameras. If your Arlo system includes other cameras, the Best Local Recording setting turns on the highest resolution your camera supports, such as 2K recording for Arlo Pro 3 cameras if you use a mix of different Arlo camera Arlo app Arlo Arlo app. 2. Tap SmartHub/Base Station
  • Arlo Ultra | User Manual - Page 68
    Ultra Series 4K UHD Wire-Free Security Camera System 4. Wait for the Unmounting SD microSD card is in the slot. Arlo SD card recording is disabled until you insert another SD card. View videos on a microSD card To view Arlo videos saved on a microSD card, VLC. Use SD Card Storage 68 User Manual
  • Arlo Ultra | User Manual - Page 69
    and a SmartHub, you can record to a USB storage device in 1080p. For 4K Local Live Stream from an Ultra camera, the SmartHub automatically records to a USB storage device if one is connected. Your Arlo app notifies you when the connected USB storage device is low on storage space or is full. 69
  • Arlo Ultra | User Manual - Page 70
    Ultra Series 4K UHD Wire-Free Security Camera System USB storage device format The SmartHub supports these file formats for local storage: • FAT16 • FAT32 • ExFAT • ext2FAT • ext3FAT • ext4FAT • HFS+ The minimum USB drive size is 16 GB and the maximum size drive that those file systems support is 2
  • Arlo Ultra | User Manual - Page 71
    and base station recordings saved onto the USB device are 1080p, but you can change this setting and save Arlo Ultra Camera 4K recordings onto the USB device. Note: Local 4K recording from Ultra cameras is supported in SmartHub and Base Station models VMB5000, VMB4540, and VMB4000. 1. Open the
  • Arlo Ultra | User Manual - Page 72
    Ultra Series 4K UHD Wire-Free Security Camera System Format a USB device The Arlo app displays a pop-up message to let you know if it is necessary to format the USB storage device. USB device is connected. USB recording is disabled until you connect another USB device. USB Storage 72 User Manual
  • Arlo Ultra | User Manual - Page 73
    Ultra Series 4K UHD Wire-Free Security Camera System View videos on a USB device Video clips on USB storage devices don't display in the Arlo app, but you can use a Windowsbased or Mac computer to view the clips. 1. Safely eject the USB storage device. For more information, see "Safely eject a
  • Arlo Ultra | User Manual - Page 74
    TV Edition smart TVs Enable the Arlo Skill Make sure that your Ultra Camera is powered on and connected to the cloud. Enable the Arlo skill in one of these ways: • Ask Amazon Alexa "Alexa, enable Arlo skill" to receive instructions in your Alexa app to link your Arlo account with your Alexa account
  • Arlo Ultra | User Manual - Page 75
    Ultra Series 4K UHD Wire-Free Security Camera System Use the Arlo Skill After you enable the Arlo Alexa Skill, you can try using these commands: • "Alexa, show me ." Start streaming a camera live. • "Alexa, stop." Stop an activity and return to your device's home screen. • "Alexa, hide
  • Arlo Ultra | User Manual - Page 76
    scan or enter the HomeKit setup code. 4. Scan the HomeKit setup code using your mobile device's camera. If you have trouble scanning the code, tap Don't Have a Code or Can't Scan? and then enter the code. 5. Tap Done on the top right. After you add the SmartHub, all Arlo devices that are paired with
  • Arlo Ultra | User Manual - Page 77
    Ultra Series 4K UHD Wire-Free Security Camera System Add Arlo Ultra to the Google Assistant app To use your Ultra Camera with Google Assistant, you need: • A Google Home Hub, a Chromecast device, a TV with Chromecast, or a media player with Chromecast • The Google Assistant app on your mobile
  • Arlo Ultra | User Manual - Page 78
    11.FAQs and Troubleshooting FAQs Does Arlo Ultra support 4K resolution output? Yes. Your Arlo Ultra can output 3840x2160 resolution at 16x9 aspect ratio. For more information, see Chapter 4. Ultra Image Quality Features on page 38 What is High Dynamic Range (HDR)? HDR solves the problem with over-
  • Arlo Ultra | User Manual - Page 79
    another Arlo camera battery? Your Arlo Ultra camera is flexible and you can use it in a wide range of environments. Your environment might include elements that affect battery life. In some cases your Arlo Ultra camera may use more battery life than others: FAQs and Troubleshooting 79 User Manual
  • Arlo Ultra | User Manual - Page 80
    Ultra Series 4K UHD Wire-Free Security Camera System • All Arlo cameras work well in the dark. They use infrared sensors to monitor motion in the dark. These use more battery power than cameras monitoring motion in a well-lit room. • Arlo Ultra cameras . FAQs and Troubleshooting 80 User Manual
  • Arlo Ultra | User Manual - Page 81
    Ultra Series 4K UHD Wire-Free Security Camera System You can set up multiple trusted devices, phone . Your email settings might filter Arlo messages into your spam folder. If Arlo messages are filtered into your spam folder, adjust your email settings FAQs and Troubleshooting 81 User Manual
  • Arlo Ultra | User Manual - Page 82
    Ultra Series 4K UHD Wire-Free Security Camera System Activity zones and CVR aren't working These features are available only while the camera is plugged in: • Activity zones • CVR • Prebuffering Note: Connecting your camera to the Arlo Solar Panel (sold separately) to charge the battery does n't
  • Arlo Ultra | User Manual - Page 83
    of range intermittently due to fluctuations in the environment. Low battery A low battery can cause the camera to stream intermittently. It's time to recharge the battery or change it when the battery level is down to two bars on the Arlo app Devices page. FAQs and Troubleshooting 83 User Manual
  • Arlo Ultra | User Manual - Page 84
    Ultra Series 4K UHD Wire-Free Security Camera System Not receiving push notification alerts You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile device. Arlo registers your device for push notification when you log in. If you used the logout option instead of
  • Arlo Ultra | User Manual - Page 85
    Ultra Series 4K UHD Wire-Free Security Camera System 3. Make sure that the Show Notifications setting is selected. If you said no to push notifications at installation When you install the Arlo app for the first time, to receive alerts, you must select Allow when asked if you want Arlo to send you
  • Arlo Ultra | User Manual - Page 86
    Ultra Series 4K UHD Wire-Free Security Camera System • If the Internet LED is amber, the base station is connected to your router, but it isn't connected to the Internet. Check the router's Internet connection. If you're not at the same location as your SmartHub or base station, open the Arlo app or
  • Arlo Ultra | User Manual - Page 87
    Ultra Series 4K UHD Wire-Free Security Camera System 3. Power cycle your SmartHub or base station Arlo account). • Internet service provider (ISP) name. • Internet connection type (DSL, cable, and so on) and speed (Arlo requires at least 1 Mbps upstream). FAQs and Troubleshooting 87 User Manual
  • Arlo Ultra | User Manual - Page 88
    SmartHub reboots. The SmartHub is removed from your Arlo account. 2. To add the SmartHub and set it up, wait for the LED on the front to light solid blue and then open the Arlo app. 3. Tap New to Arlo?. 4. Follow the setup instructions. If your Arlo cameras were paired to the SmartHub, you might
  • Arlo Ultra | User Manual - Page 89
    with Siren to your Arlo account and set it up, open the Arlo app and tap New to Arlo?. 4. Follow the setup instructions. If your Arlo cameras were synched or paired to the SmartHub, you might need to synch or pair the cameras to the base station again. FAQs and Troubleshooting 89 User Manual
  • Arlo Ultra | User Manual - Page 90
    , fire, or high temperatures. To ensure optimal safety and performance: • Only use Arlo approved batteries. If you are unsure about whether a replacement battery or charger is compatible, contact Arlo. • DO NOT use this battery for anything other than its intended purpose. • DO NOT use the device if
  • Arlo Ultra | User Manual - Page 91
    Ultra Series 4K UHD Wire-Free Security Camera System • AVOID dropping the battery or the Arlo device. Dropping it, especially on a hard surface, might cause damage to the battery or the Arlo device. If you suspect damage to the battery or the Arlo device, replace it. • ALWAYS follow the directions
  • Arlo Ultra | User Manual - Page 92
    For product updates and web support, visit http://www.arlo.com/en-us/support/. Arlo Technologies, Inc. 2200 Faraday Ave. Suite 150 Carlsbad, CA 92008 USA Document publication date: May 2021 PN 202-11887-07 Trademarks © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks
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Ultra Series
4K UHD Wire-Free
Security Camera System
User Manual