BenQ PL460 Super Narrow Bezel Signage User Manual

BenQ PL460 Super Narrow Bezel Signage Manual

BenQ PL460 Super Narrow Bezel Signage manual content summary:

  • BenQ PL460 Super Narrow Bezel Signage | User Manual - Page 1
    Digital Signage/IFP Installation Handbook
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    or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation. Disclaimer BenQ Corporation makes no representations or warranties, either expressed
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    types of daisy chain ...28 Operating Instructions of Edge Alignment Kit / Pin: PL490/PL552 39 Tiling: PL490/PL552 ...43 Special signage installation guide 45 D series Full HD 55 Power ...68 System: PL460, PH460, PL550, PH550 69 Troubleshooting: PL490, PL552 ...70 Wall mounting / video wall ...72 3
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    installation...74 After installation ...75 Warranty information ...76 Appendix 2: basic troubleshooting checklists 77 Part I: customer feedback form (customer information and description of problem 77 Part II: problem resolving attempt & troubleshooting 79 Pictures for reference ...84 9/18/17 4
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    To ensure safety, please read this manual carefully before installation and follow the instructions herein. Store this installation guide in a secure place for future reference. At the end of this Installation Handbook are installation checklists that help you to ensure the necessary steps have
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    display when upturning the display. Lift the display up horizontally by holding the four (4) handles. Do not lift the display against its corner. 6 Display installation guide
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    reduce the gap between the display to avoid collision. • It is recommended to use the bracket which can be adjusted vertically and horizontally. Display installation guide 7
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    the remote control, make sure the display's remote control sensor window is NOT exposed to direct sunlight or strong reflected light, e.g. tile flooring. 8 Display installation guide
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    as required in the environment where you set up your BenQ digital signage and interactive flat panel displays. Refer to the instructions in this guide and the User Manual of your BenQ display to ensure stable and optimal performance. Pay attention to the following notes when you connect cables
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    must be used to boost the signal and prevent potential display quality problems like interference and ghosting. 1. Connect the VGA input jack on the repeater D-Sub (15-pin) cable Computer • Refer to the User Manual of your display for the location of VGA and corresponding audio input jacks
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    on the quality of the HDMI cable), in order to prevent potential display quality problems like interference and ghosting, if you need to connect the display to a computer Blu-ray player or computer HDMI cable • Refer to the User Manual of your display for the location of HDMI input jacks. • The
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    a suitable USB cable. Display USB port USB cable Faceplate USB cable Computer • Refer to the User Manual of your display for the location of USB port. • Any cable used in prior installations for other connection, refer to "Extending USB connection" on page 13. 12 Display installation guide
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    USB port of a computer. Display USB port USB cable Active USB extension cable Computer • Refer to the User Manual of your display for the location of USB port. • For best results, use only a certified active USB cable to the RJ-45 LAN ports on the converter. Display installation guide 13
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    USB port USB cable USB-CAT converter Category 5/5e/6 network cable USB cable Computer • Refer to the User Manual of your display for the location of USB port. • Refer to the documentation of the active USB-CAT5 USB extension cable to the USB port on the faceplate. 14 Display installation guide
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    Display USB port USB cable Active USB extension cable Faceplate Computer USB cable • Refer to the User Manual of your display for the location of USB port. • For best results, use only a certified Connect the converter to the faceplate using a suitable USB cable. Display installation guide 15
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    connect the display to the active USB-CAT converter, converter to the faceplate and computer to the faceplate should not exceed 5 meters. 16 Display installation guide
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    the root tier) are allowed in a single USB network. Note that a USB device that performs both as a hub and a function occupies two tiers. Display installation guide 17
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    connection beyond this length limit, an active extension cable has to be used to ensure stable signal transmission and reliable power supply. 18 Display installation guide
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    end and a Type-B receptacle on the other. This allows multiple cable segments to be connected together, possibly exceeding the maximum permissible cable length. Display installation guide 19
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    To ensure safety, please read this manual carefully before installation and follow the instructions herein. Store this installation guide in a secure place for future reference. At the end of this Installation Handbook are installation checklists that help you to ensure the necessary steps have
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    mm should be kept. Check the space from the mounted displays to the gap between displays as instructed in Step wall. 4~5 in Checking the safe distance between 60mm displays on page 22. (1.52") adjustment 2 (Not recommended) For tilt adjustment (Recommended) Video wall installation guide 21
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    to the edge where another display will be stacked as illustrated. Each edge should have 3 gap inspection pads attached. Front panel 22 Video wall installation guide
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    to release you. Refer to Recommended gap between more space. displays on page 22 for the minimum distance required for each model. Video wall installation guide 23
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    6mm M4 screws. A H 2. On each corner, mount a corner enclosure piece and fasten each one with 4 of the 5mm M3 screws. GF C D B 24 Video wall installation guide
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    to the respective positions (i.e. bottom to bottom, etc). When rotating, the RIGHT side of the displays should be on the bottom. F E G A F B E D D E FE F Video wall installation guide 25
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    picture quality. See Number of daisy chained displays on page 29 for more information. 1. Install the video wall. Follow the instructions in Video wall installation guide on page 20. 2. Connect the video source (e.g. computer) and loop all displays using the required cables. See Cable connections
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    the other end of the cable to the appropriate IN port on the second display. Follow Step 2 ~ 3 to connect all displays. Refer to the user manual of the purchased model for the location of all input and output ports. (in) (out) (in) (out) (in) (in) (out) Video wall installation
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    (selected models only) Control of all displays by RS-232 commands D-Sub, Composite, and DVI support daisy chaining. If the video output is HDMI, you can use an adapter to convert the appropriate RS-232C cable. Refer to the user manual or BenQ service for more information. 28 Video wall installation
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    . The design of ID setting is different by models. PL490/PL550/PL552/PL553/SL490/SL550: 15 x 15 PL460/PH460/PH550: 10 x 10 Video wall installation guide 29
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    video sources vary, you can still manage all displays via remote control, RS-232 commands, or LAN control in this case. 30 Video wall installation guide
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    according to the video wall layout to ensure correct picture output. Following are some examples for your reference. (1.1) (2.1) (1.1) (1.2) (2.2) (1.2) (1.3) (1.1) (2.1) (3.1) (4.1) (1.4) (1.1) (2.1) (3.1) (1.2) (2.2) (3.2) (1.3) (2.3) (3.3) Video wall installation guide 31
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    display position carefully according to the video wall layout to ensure correct picture output. Following are some examples for your reference. (1.1) (2.1) (1.2) (2.2) (1.1) (2.1) (3.1) (1.1) (2.1) (3.1) (4.1) (1.2) (2.2) (3.2) (1.3) (2.3) (3.3) 32 Video wall installation guide
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    when multiple sets of this display are connected. Monitor ID number range is between 1 to 225. The default setting is 1. All models of MDA only support from 1-98. Video wall installation guide 33
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    ready to control all displays using the remote control. Refer to the user manual of the purchased model for the operation of remote control. 5. Refer to 8 for more information. IR cable 30° 30° 8M • RS232 daisy chain only supports up to 98. • For PL490 and PL552, RS232 daisy chain is only up to
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    ) for the commands. RS-232C cable • Use an appropriate RS-232C cable. Refer to the user manual or BenQ service for more information. • For PL490/PL552, choose the RS232 control form Card OPS or embedded RS232 in network. 3. Make sure the network connection is enabled. Video wall installation guide 35
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    4. Go to Setting > Control Setting each display. Select LAN. Refer to the user manual of the purchased model for the detailed settings and the operation of LAN control. RJ45 cable LAN switch or hub For PL490/PL552, there is
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    for the software and the user manuals. Software Description Multi-Display Administrator ( user manual or BenQ service for more information. Color Management Contact the BenQ customer service center user manual or BenQ service for more information. Contact the BenQ customer service center for
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    Software Color Meter x-rite, i1Display Description Part Number: • PL460/PH460/PL550/PH550: EODIS3-OEM • PL490/PL552/SL490/SL550: EODIS3-DCOE Software Version: • PL490/PL552: v.P.1.0.1 • SL490/SL550: v.S.1.0.1 PL490/PL552/SL490/SL550 38 Video wall installation guide
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    Instructions of Edge Alignment Kit / Pin: PL490/PL552 Basic composition per set 1. Edge Alignment Kit-1: 1PCS 2. Edge Alignment Kit-2: 2PCS 3. Thumb Screw: 8PCS 4. Edge Alignment Pin: 2PCS Edge Alignment Kit-1 Edge Alignment Kit-2 Edge Alignment Pin Thumb Screw Video wall installation guide
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    be mounted to video wall frame correctly. • Using "Thumb Screw" for easy installing. • Using "Edge Alignment Kit-1" on adjacent four displays. 40 Video wall installation guide
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    inner), depend on the design of each model. (Please check the user manual for using loop information) • Outer loop: Big screw holes for M6 screw & inner), depend on the design of each model. (Please check the user manual for using loop information) • Outer loop: Big screw holes for M6 screw.
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    Pin" on adjacent displays. There are 8 holes on the four corners of displays designed for plug-in the edge alignment pin. 42 Video wall installation guide
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    , the display will adjust the image to compensate for the width of the display bezels in order to accurately display the image. Video wall installation guide 43
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    Setting the display position for special video wall layout If a special layout is requested, you will need an additional software and device (purchased separately) for advanced settings. Refer to the user manual of the purchased software for more information. 44 Video wall installation guide
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    series Full HD 55-inch dual-side display This guide provides additional information about how to install D series Full HD 55-inch dual-side display. The dual-side the same time (e.g.,Windows Media Player and RealOne Player). Each side needs a different player. Special signage installation guide 45
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    power cord Plug in the power cable and turn on the AC power switch. Back side AC in / switch Power box 46 Special signage installation guide
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    Connecting the cables If the display doesn't work, unplug and re-plug the cables. Make sure the cables are plug-in HORIZONTALLY and COMPLETELY. Special signage installation guide 47
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    Mounting installation For DH551F, three mounting options are available: Ceiling Mount on page 48, U-Mount on page 53, and H-mount on page 57. Ceiling Mount Tools needed Power drill Drill head Hammer Wrench 12mm Allen wrench 5mm/ 6mm Phillips Pencil Secure bracket to ceiling 1. Identify types
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    4. Remove the flat head screws (M3xL8) (C) with a Phillips screwdriver before pulling open the plastic cover to the left and right. 5. Remove the spring washer and nut from the expansion screw and secure the bracket (A) to the ceiling. Places washers in sequence as shown below when securing the
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    3. Lead cables out of outlet at bottom of device box for cabling. 4. Secure the front cover of the device box (F) to the later with the included flat head screws (M3xL8) (C) by a Phillips screwdriver. Adjust cable length 1. Leave appropriate cable length by winding the excessive section around the
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    Secure panel display to the bracket 1. Secure panel display to the bracket. 2. Secure the bracket to the panel display with the included flat head screws (M4xL10) (D) by a Phillips screwdriver. Protect with spiral wraps Shield cables with spiral wraps. Notice 1. Always set the front side the display
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    Ensure the use of an approved power cord provided by BenQ at all times. If your power cord is missing, please contact your local service center. 9. Provide an earthing connection before the mains plug is connected to the mains. And, when disconnecting the earthing connection, be sure to disconnect
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    U-Mount Tools needed Power drill Drill head Hammer Phillips screwdriver Pencil Pre-action: secure bracket to a wall 1. Please identify the type of the target wall: Concrete or wood. 2. Please drill holes of diameter 10mm and depth 55mm in concrete walls with power drill at locations you have
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    Installation steps Step 1: Threading the cables through Pipe TOP and Frame 1. Shielding two power cables and also 2 HDMI cables 2. Threading the HDMI & Power cables through 2 Pipe TOPs (mark blue) 3. Threading the cables through the frame (mark orange) Step 2: Set-up the display for installation 1.
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    Step 3: Connecting the Power cables & HDMI cable with double sided panel 1. Connecting the Power cables 2. Connecting the HDMI cables 3. Screwing the downside cover back Step 4: Fixing the double sided display with Frame 1. Putting the double sided display into the Frame 2. Then, fixing them by
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    Step 5: Installing both Bracket L and Bracket corner on the frame at four corners 1. Installing Bracket L 2. Installing Bracket corner 3. Repeating the same actions at four corners Step 6: Assemble Pipe TOP and Pipe BOT 1. Assemble Pipe TOP and Pipe BOT 2. Fix 4 Cover plates 56 Mounting installation
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    H-mount For tools needed, pre-action, and installation steps 1-5 of H-mount, please refer to U-Mount on page 53. For steps 6-7 of H-mount, please read the following. Step 6: Assemble Pipe TOP and Pipe BOT 1. Assemble Pipe TOP and Pipe BOT 2. Fix 4 Cover plates Step 7: Mounting Pipe TOP and Pipe BOT
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    Digital Signage BH28x/38x The bar type display panel is a long structured design panel. Designed with a slim form factor, the display panel can be used in small or large spaces to display everyday information. Installation notice • The default EDID of BH280/BH380 is 1920x358/1920x545. When the
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    Troubleshooting Connections The input and output ports illustrated here are for your reference only. The availability and layout of all ports may vary by cable DVD player / VCR DVI-OUT DVI-IN HDMI-2 HDMI-1 VGA OUT VGA IN S-Video cable AV cable Audio cable DVD player / VCR Troubleshooting 59
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    Audio cable Digital signal DVI-OUT DVI-IN HDMI-2 HDMI-1 Computer VGA OUT VGA IN DisplayPort cable HDMI cable DVI-D cable Computer Audio cable 60 Troubleshooting
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    How to connect to external speakers? While the display is turned off, connect external speakers to the SPEAKERS (R/L) jacks on the display via an appropriate audio cable. And then turn on the display. DVI-OUT DVI-IN HDMI-2 HDMI-1 VGA OUT VGA IN External speakers Troubleshooting 61
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    Check the cable connection. See the user manual for details. Press any of the control panel (keypad) menu could be displayed. If yes, the problem lies Incorrect cable connection. somewhere else. Try could be Contact the BenQ authorized service partner for damaged. replacement. Screen Troubleshooting
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    format is not Check the specifications to verify the display's supported supported by your display. formats. The picture does not fill up the display's geometry and time frequency parameters. Refer to the user manual for more information on the menu options. Note the picture may Troubleshooting 63
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    the supported resolutions of my display? The supported resolutions may differ by model. Refer to Supported input signal resolution in the user manual of the purchased model for details. What is the recommended refresh rate? The recommended refresh rate for your display is 60 Hz. 64 Troubleshooting
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    be unstable. Contact the BenQ authorized service partner for replacement. Audio The image main board could be Contact the BenQ authorized service partner for damaged. replacement. (If the signal source up. If so, contact the BenQ authorized service partner for replacement. It is out of the
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    supplied for your computer. The touch sensor is covered by dust. Check the user manual for the supported operating systems. Visit the BenQ local website for the appropriate driver files. The touch module Try with a thicker stylus. Refer to the following stylus specifications. 66 Troubleshooting
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    be damaged. • To lock/unlock the remote control functions, press and hold MENU and /- on the control panel for 5 seconds. Contact the BenQ authorized service partner for replacement. Some of the OSD menu options are grayed out. When are those items available for setup? Available menu options may
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    . Possible solutions Re-connect the power cord. Contact the BenQ authorized service partner for replacement. LED indicators The LED indicator of control panel (keypad components of the Contact the BenQ authorized service partner for display could be damaged. replacement. 68 Troubleshooting
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    is not supported. Refer to Supported input signal resolution in the user manual of the purchased model for the supported timings. What are the supported resolutions of my display? The supported resolutions Setting > Information > Software Version to find out the software version. Troubleshooting 69
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    Troubleshooting: PL490, PL552 Symptom Possible Cause Remedy No picture is displayed. 1. The power cord is disconnected. 2. The main power switch on to hear sound. 3. Switch MUTE off by using the button. 4. Connect external speakers and adjust the volume to a suitable level. 70 Troubleshooting
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    not allow a still image to be displayed for an extended period of time as this can cause a permanent after-image to remain on the display. Troubleshooting 71
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    on all displays are identical. • Adjust the colors by calibration tools (purchased separately). I hereby confirm that I have read this document and understand its content. 72 Troubleshooting
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    saver when not in use. Warranty service may be restricted relying on the instruction guide. Power saving mode • After using the product for 12 hours, turn it off for 2 hours. • Power saving mode may vary by models. Please refer to user manuals
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    by one for a new installation. Contact the BenQ local customer service center with the checking results if any severe damages is found installation No. Check items Checking results Location & description Yes No of problem 1. The Installation Handbook has been read through carefully. 2. • For
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    After installation No. Check items Checking results Location & description Yes No of problem 1. Check if there is any damage to the panel (scratches or cracks) or to the bezel (scratched or faded paint). 2. Check if all cables have
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    6. Any damages or performance failure caused by not following the instructions in the Installation Handbook. 7. LCD screens, like plasma (PDP two vertical lines. • It is the sole responsibility of the user if problems (e.g. system failure) occurred due to non-factory installed parts and/or non-
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    the faster our response will be. Part I: customer feedback form (customer information and description of problem) Onsite contact person: Phone number: E-mail address: Address of unit: Model name: (Check provided by BenQ being used? No Not certain Appendix 2: basic troubleshooting checklists 77
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    , etc.) length, including trunking in wall? _______ meters. Who installed these units for you? Please provide the installer's contact name & phone number. 78 Appendix 2: basic troubleshooting checklists
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    attempt & troubleshooting The following checklist helps you identify the problem and resolve it quickly. In case a specific problem occurs, refer to its related section and follow the check items to resolve the problem. Contact the service provider if the problem cannot be resolved as instructed in
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    if completed problem still exist? Yes No Ghost touch Check item Check if completed Does the problem still exist? Yes No Moisten a clean, soft, lint-free cloth with a neutral detergent and then clean the frame and the touchscreen carefully. 80 Appendix 2: basic troubleshooting checklists
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    Flickering picture Check item Does the Check if completed problem still exist? Yes No Please try with another video Keep the display away from the window. Double or parallel lines Check if completed Does the problem still exist? Yes No Check item Please try with a thicker touch pen (6 mm as
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    operating system. Contact the service provider to see if a calibration software is available. Check if completed Does the problem still exist? Yes No problem is solved, please try to add the repeater. Check if completed Does the problem still exist? Yes No 82 Appendix 2: basic troubleshooting
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    ? Yes No Unplug the USB cable. If unplugging the USB cable can solve the problem, please use the digital signal (ex. HDMI or DVI) with the touch USB to add the repeater to boost the signal. Check if completed Does the problem still exist? Yes No Appendix 2: basic troubleshooting checklists 83
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    an adaptor and plugged into a wall socket.) Figure 8 USB-CAT5 converter Figure 9 Touch pen Figure 10 VGA cable with thicker EMI core 84 Appendix 2: basic troubleshooting checklists
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Digital Signage/IFP
Installation Handbook