BenQ SW272Q User Manual
BenQ SW272Q Manual
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BenQ SW272Q manual content summary:
- BenQ SW272Q | User Manual - Page 1
LCD Monitor User Manual PhotoVue Photographer Monitor | SW Series Colors You Can Trust - BenQ SW272Q | User Manual - Page 2
or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation. Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the - BenQ SW272Q | User Manual - Page 3
automatically once launched. Refer to the user manual of the software utility for instructions. If your monitor is not compatible with Display QuicKit, and you wonder if there is an updated firmware version available, please contact BenQ customer service. Advanced software Apart from the built-in - BenQ SW272Q | User Manual - Page 4
Q&A index Start with the topics that you are interested in. Setup How to set up the monitor and turn it on? Safety precautions 6 How to assemble your monitor hardware 22 Adjusting the monitor height 37 How to avoid unwanted lights on the screen? Installing shading hood (optional step) 32 - BenQ SW272Q | User Manual - Page 5
to work efficiently 49 Can I charge my device via the monitor's USB-C™ port? Power delivery of USB-C™ port on your monitor 20 Maintenance and product support How to clean the monitor? Care and cleaning 8 Cleaning the LCD screen (SW272 only) 11 How to keep the monitor not in use for a long - BenQ SW272Q | User Manual - Page 6
be used. • Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS. For models with adapter: • Use only not attempt to service the power adapter. There are no service parts inside. Replace the unit - BenQ SW272Q | User Manual - Page 7
children. Operation • To protect your eyesight, please refer to the user manual to set the optimal screen resolution and the viewing distance. • To sound appears to come from the monitor, contact your nearest BenQ service center for assistance immediately. Caution • The distance between you and - BenQ SW272Q | User Manual - Page 8
surface directly. Otherwise, scratches on the panel surface may occur. • The equipment is to be secured to the building structure before operation. • (For models that support wall or ceiling mounting) • Install your monitor and monitor mounting kit on a wall with flat surface. 8 - BenQ SW272Q | User Manual - Page 9
BenQ customer service. • Contact your place of purchase or visit the local website from Support.BenQ.com for more support. Support.BenQ.com to force majeure, direct exposure to sunlight, water, or fire). • Reception problems occurred due to external signals (such as antenna, Cable TV) outside the - BenQ SW272Q | User Manual - Page 10
• It is the sole responsibility of the user if problems (such as data loss and system failure) occurred due to non-factory provided software, parts, and/or non-original accessories. • Please use the original accessories (e.g. - BenQ SW272Q | User Manual - Page 11
your monitor. Due to the special panel coating, smudges and fingerprints on the monitor screen could be obvious. Be sure to follow the instructions to clean the screen surface appropriately. Using the screen cleaning cloth (recommended) There is one screen cleaning cloth in the product package. The - BenQ SW272Q | User Manual - Page 12
Alcohol Using a screen cleaner (purchased separately) • Use screen cleaning wipes which are pre-moistened and alcohol-free. You can wipe away oil and fingerprints easily. • Use an alcohol-free screen cleaner kit. Spray on the microfiber cloth that came with the screen cleaner kit, and wipe smudges - BenQ SW272Q | User Manual - Page 13
Table of Contents Copyright ...2 Product support ...3 Firmware upgrade ...3 Advanced software ...3 Q&A index ...4 Safety precautions ...6 Power (applicable if a remote control is provided 8 Care and cleaning...8 Servicing...9 General warranty information...9 Cleaning the LCD screen (SW272 only 11 - BenQ SW272Q | User Manual - Page 14
Navigating the main menu 53 Display menu ...54 Color Adjustment menu ...55 GamutDuo menu ...59 System menu ...61 Custom Key menu ...65 Information menu ...67 Troubleshooting ...68 Frequently asked questions (FAQ 68 Need more help?...70 4/20/23 SW272-EM-V1 14 - BenQ SW272Q | User Manual - Page 15
have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor Monitor Stand Monitor Base Screen Cleaning Cloth Quick Start Guide (attached to the monitor screen.) Quick Start Guide Safety Instructions Safety Instructions 15 - BenQ SW272Q | User Manual - Page 16
Regulatory Statements Power Cord (Supplied item may differ by model or region.) Video Cable: DP Video Cable: DP to mini DP (Optional accessory) Video Cable: HDMI USB Cable: USB-C™ USB Cable I/O Cover Hotkey Puck G3 (with two AAA Zinc-Carbon batteries) 16 SRteagteumlateonrtys - BenQ SW272Q | User Manual - Page 17
Shading hood (SW272U only) Lt Rt L2 L1 R2 R1 Shading hood for landscape orientation (SW272Q only) Lt L2 R2 Rt • Available accessories and the pictures shown here - BenQ SW272Q | User Manual - Page 18
delivery up to 90W) 13. USB port (upstream; connecting to the PC) 14. Handle 10 11 12 13 • Depending on the product specifications, the supported resolution and timing may vary. • Above diagram may vary depending on the model. • Picture may differ from product supplied for your region. 18 - BenQ SW272Q | User Manual - Page 19
Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 25 - 27. SD card USB peripherals Speakers / Headphone PC / Notebook Due to USB-C™ technology - BenQ SW272Q | User Manual - Page 20
devices. USB-C™ Power Delivery 5V / 3A 9V / 3A 12V / 3A 15V / 3A 20V / 4.5A • A connected device needs to be equipped with a USB-C™ connector that supports charging function via USB power delivery. • The connected device can be charged via USB-C™ port even when the monitor is in power saving mode - BenQ SW272Q | User Manual - Page 21
3. Put the battery cover back. Make sure the arrows inside the cover and on the Hotkey Puck G3 are aligned. Turn the battery cover clockwise until you cannot go further. • Keep the batteries out of reach of children. • If the Hotkey Puck G3 will not be used for an extended period of time, remove the - BenQ SW272Q | User Manual - Page 22
the purchased model. • The supported timing may vary by input signal. Download Resolution file from the website (see Product support on page 3). Refer to " so you can follow the instructions printed on the quick start guide. Attach the monitor stand to the monitor base as illustrated. 22 Quick - BenQ SW272Q | User Manual - Page 23
Raise the thumbscrew lid on the bottom of the monitor stand and tighten the thumbscrew as illustrated. Push the lid back. Gently turn the screen over to install the monitor stand arm and base. 1 2 Orient and align the stand arm with the monitor ( 1 ), push them together until they click and lock - BenQ SW272Q | User Manual - Page 24
your finger may touch the release button and release the monitor by accident. The cable management hole is designed to route the cables and cannot support the weight of the monitor. Never try to lift the monitor by the cable management hole. 24 - BenQ SW272Q | User Manual - Page 25
2. Connect the PC video cable The video cables included in your package and the socket illustrations on the right may vary depending on the product supplied for your region. 1. Establish a video cable connection. • Connect the plug of the HDMI cable to the HDMI port on the monitor. • Connect the - BenQ SW272Q | User Manual - Page 26
the monitor. These downstream USB ports transmit data between the connected USB devices and the upstream port. 1 2 The USB-C™ port on the monitor supports power delivery. See Power delivery of USB-C™ port on your monitor on page 20 for more information. If a separately purchased USB-C™ cable is - BenQ SW272Q | User Manual - Page 27
5. Connect the memory card. Insert an SD or MMC memory card following the direction indicated on the card to exchange files. Supported memory card formats are as follows: • SD / SDHC / SDXC • MMC 6. Place the Hotkey Puck G3 in front of the monitor. If you tend to control - BenQ SW272Q | User Manual - Page 28
from the screen surface. Quick Start Guide You should position the monitor and angle the screen to minimize unwanted reflections from other light sources. You can place devices on the monitor base - BenQ SW272Q | User Manual - Page 29
Read the monitor update notice and follow the instructions. (Available by region.) Your monitor settings are mandatory settings to keep low power consumption to meet the international standards. For best performance, download BenQ Display QuicKit from Support.BenQ.com and update your monitor to the - BenQ SW272Q | User Manual - Page 30
How to detach the stand and the base 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. Protect the monitor and screen by clearing a flat open area on your desk and placing a soft - BenQ SW272Q | User Manual - Page 31
And then detach the base from the stand. 31 - BenQ SW272Q | User Manual - Page 32
product supplied for your region). • If you want to work with more than one hooded monitor, check out shading hood bridge (HB27) from BenQ website: www.BenQ.com > HB27. More about HB27 • Please be careful to prevent damage to the shading hood and the monitor. Different pieces of shading hood are - BenQ SW272Q | User Manual - Page 33
3. Attach to the right side of the monitor. Align the hooks on the hood (plate R2) with the holes on the right side of the monitor, and insert the hooks. After that, press down plate (Rt) to fix it firmly. 1 4. Install the left hoods. Align the arrow on plate (Lt) with the one on plate (L2) and - BenQ SW272Q | User Manual - Page 34
's color by a calibrator, slide to open the cover on the top plate so the calibrator can be installed. Follow the instruction manuals of the calibrator you purchased and the provided software (e.g., Palette Master Ultimate) to complete the installation and calibration process. Portrait installation - BenQ SW272Q | User Manual - Page 35
3. Attach to the right side of the monitor. Align the hooks on the hood with the holes on the right side of the monitor, and insert the hooks. After that, press down plate (Rt) to fix it firmly. 2 1 4. Install the left hoods. Align the arrow on plate (L1) with the one on plate (L2) and attach them - BenQ SW272Q | User Manual - Page 36
the display's color by a calibrator, slide to open the cover on the top plate so the calibrator can be installed. Follow the instruction manuals of the calibrator you purchased and the provided software (e.g., Palette Master Ultimate) to complete the installation and calibration process. 36 - BenQ SW272Q | User Manual - Page 37
Adjusting the monitor height To adjust the monitor height, hold both the left and the right sides of the monitor to lower the monitor or lift it up to the desired height. • Avoid placing hands on the upper or lower part of the height-adjustable stand or at the bottom of the monitor, as ascending or - BenQ SW272Q | User Manual - Page 38
Rotating the monitor Rotate the monitor before installing the shading hood. See Portrait installation on page 34 for more information. 1. Pivot the OSD menu. Go to System > Auto Pivot > ON to rotate the OSD menu automatically as the monitor is rotated. See Auto Pivot on page 64 for more information. - BenQ SW272Q | User Manual - Page 39
5. Adjust the monitor to the desired viewing angle. Viewing angle adjustment You may position the screen to the desired angle with monitor tilt, swivel, and height adjustment functions. Check the product specifications on the website for details. 39 - BenQ SW272Q | User Manual - Page 40
support instruction manuals of the wall mount bracket you purchased to complete the installation. Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service - BenQ SW272Q | User Manual - Page 41
Exit key 2. 5-way controller 3. Function key 4. Information key 5. Power key 123 4 5 Description Exits OSD menu. Accesses the functions or menu items as instructed by the on-screen icons. See 5-way controller and basic menu operations on page 42 for more information. • By default, the key is - BenQ SW272Q | User Manual - Page 42
is located below the lower part of the front bezel. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations. Up (rear) Left Right Down (front) OSD icon 5-way controller operation Function (When - BenQ SW272Q | User Manual - Page 43
All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. Available menu options may vary depending on the input sources, functions and settings. 1 2 Display Input Aspect Ratio USB-C Full Color ModejAdobe RGB USB - BenQ SW272Q | User Manual - Page 44
G3 and its effective range 1. Follow the instructions in Installing the batteries to Hotkey Puck G3 provides a quick way to control and access the OSD menu. Hotkey Puck G3 is designed for BenQ LCD Monitor exclusively and is available for compatible models only. Use it with the bundled monitors only - BenQ SW272Q | User Manual - Page 45
No. Name Description 2 Dial key (If no menu is displayed) • Turn right or left to adjust Brightness by default. To change the default settings, press and hold for 3 seconds to bring up the setup menu to change the default setting. Alternatively, go to Custom Key > Dial on the monitor. • Press - BenQ SW272Q | User Manual - Page 46
to M-book, Display P3, or DCI-P3 mode (if available). See Color Mode on page 55 for details. • If your monitor supports certain BenQ software, check the software webpage from www.BenQ.com to see if they work on your Mac product. If you have any inquiries about the compatibilities with Mac products - BenQ SW272Q | User Manual - Page 47
Mode capability (for models with USB-C™ inputs) Enabling HDR function If the instructions in Working with HDR technology on page 46 are followed and the input content display color. Visit the local website from Support.BenQ.com for software and user manual download. See Advanced software on page 3. - BenQ SW272Q | User Manual - Page 48
images are ready. Visit Sup- port.BenQ.com > Paper Color Sync > Specifications for the supported printers, papers, and color gamuts. 2. Download the software and user manual of Paper Color Sync from Support.BenQ.com. Follow the on-screen instructions to install and launch the software. 3. Configure - BenQ SW272Q | User Manual - Page 49
Customizing your monitor menus to work efficiently Your monitor features different technologies to provide accurate color reproduction and various menu options to suit your possible needs. You can choose to skip some of the menu options to work efficiently with this monitor without any impact on the - BenQ SW272Q | User Manual - Page 50
Channel Setting > Channel 2 Custom Key > IR Channel Setting > Channel 3 To manage color settings of more than one monitor efficiently, try Palette Master Ultimate. Visit www.BenQ.com > Palette Master Ultimate for more information. 50 - BenQ SW272Q | User Manual - Page 51
Point Chroma Subsampling RGB Range USB-C 3840 x 2160 @ 30Hz 100% Adobe RGB 2.2 6500K YCbCr 4:4:4 Limited Model Model Name SN FW Version Usage Time HDR SW272U ETXXXXXXXXXX VX hours ON Exit Move Both information menus show the current color data and monitor information and are for view only. You - BenQ SW272Q | User Manual - Page 52
Item Complete Information menu (from OSD) Short Information menu (from Information key on the monitor/Hotkey Puck G3) Input v v Current Resolution v v Optimum Resolution v Brightness v v Color Gamut v v Gamma v v White Point v v Chroma Subsampling v RGB Range v Model Name - BenQ SW272Q | User Manual - Page 53
Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press the 5-way controller to access the main menu. See 5-way controller and basic menu operations on page 42 for details. Available menu options may vary depending on the input sources, - BenQ SW272Q | User Manual - Page 54
Display menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, - BenQ SW272Q | User Manual - Page 55
Color Adjustment menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain - BenQ SW272Q | User Manual - Page 56
calibration software named Palette Master Ultimate and your calibrator (purchased separately). Visit the website for software download and its user manual. See Advanced software on page 3. Custom Applies a combination of color settings defined by users. Adjusts the balance between light and - BenQ SW272Q | User Manual - Page 57
Item Color 5000K Temperature 6500K 9300K Function Applies a color tint (cool or warm) to the image. Color temperature is measured in K (Kelvin) degrees. The display becomes reddish if the color temperature is low, and becomes bluish if the color temperature is high. Range Some color - BenQ SW272Q | User Manual - Page 58
Item Saturation Black Level Save Color Settings Reset Color Function Range Adjusts the purity degree of colors. • R • G • B Some color gradations may not be displayed well if this the setting has been adjusted. • C • M • Y Adjusts the luminance of the dark areas in an image. Saves a new - BenQ SW272Q | User Manual - Page 59
GamutDuo menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, - BenQ SW272Q | User Manual - Page 60
Item Gamma Color Temp. Sharpness Function Range Adjusts the tone luminance of the window on the right. • 1.6 • 1.8 • 2.0 • 2.2 • 2.4 • 2.6 • sRGB Applies a color tint (cool or warm) to the image of the window on the right. Color temperature is measured in K (Kelvin) degrees. The display becomes - BenQ SW272Q | User Manual - Page 61
System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their - BenQ SW272Q | User Manual - Page 62
Item OSD Settings Language Display Time OSD Lock Function Range Sets the OSD menu language. The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region. • English • Français • Deutsch • Italiano • Español • Polski • Česky - BenQ SW272Q | User Manual - Page 63
Item Function Range RGB PC Range Determines the range of color scales. Select an option that matches the RGB range setting on the connected HDMI / DP device. • Auto Detect • RGB (0~255) • RGB (16~235) DP Selects an appropriate DP standard for data • 1:1 transmission. • 1.4 USB-C Sets the - BenQ SW272Q | User Manual - Page 64
Item AMA Auto Power Off Auto Pivot Resolution Notice DDC/CI Reset All Function Range Improves the gray level response time of the LCD panel. • ON • OFF Sets the time to power off the monitor automatically in power saving mode. • OFF • 10 min • 20 min • 30 min Sets to rotate the OSD menu with - BenQ SW272Q | User Manual - Page 65
Custom Key menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, - BenQ SW272Q | User Manual - Page 66
Item Function Range Shortcut 1, 2, 3 Sets the function to be accessed by Shortcut key 1 / 2 / 3 on Hotkey Puck G3. See Hotkey Puck G3 and its basic operations on page 44 for the location of the keys. Select a category first, and choose up to 3 options to be accessed by these keys. The numbers - BenQ SW272Q | User Manual - Page 67
Chroma Subsampling RGB Range USB-C 3840 x 2160 @ 30Hz 100% Adobe RGB 2.2 6500K YCbCr 4:4:4 Limited Model Model Name SN FW Version Usage Time HDR SW272U ETXXXXXXXXXX VX hours ON Exit Move 1. Press the 5-way controller to access the main menu. 2. Use or to select Information. See Viewing the - BenQ SW272Q | User Manual - Page 68
now in focus? Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions to optimize the image. It is normal for blurring to occur due - BenQ SW272Q | User Manual - Page 69
one direction. Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. Faint shadow from the static image displayed is visible on the - BenQ SW272Q | User Manual - Page 70
for more information. • Check if the input source has been selected to USB-C on Display > Input. Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from Support.BenQ.com for more support and local customer service. 70
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PhotoVue Photographer Monitor
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