Brother International MFC-9970CDW Advanced Users Manual - English
Brother International MFC-9970CDW Manual
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- Brother International MFC-9970CDW | Advanced Users Manual - English - Page 1
ADVANCED USER'S GUIDE MFC-9970CDW Version 0 USA/CAN - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 2
Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using. Basic User's Guide Learn the basic Fax, Copy, Scan and Direct Print operations and how to replace consumables. See troubleshooting tips. Advanced - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 3
Setting Lock...13 Setting up the password 13 Changing your Setting Lock password 14 Turning Setting Lock on/off 14 Restricting dialing 15 Dial pad restriction 15 One Touch restriction 15 Speed Dial restriction 15 LDAP server restriction 16 3 Sending a fax 17 Additional sending options 17 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 4
20 Real Time Transmission 22 Overseas Mode 22 Delayed Fax (black & white only 22 Delayed batch transmission (black & white only 23 Checking and canceling waiting jobs 23 Setting your changes as the new default 24 Restoring all fax settings to the factory settings 24 Electronic cover page - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 5
laser scanner windows 62 Cleaning the corona wires 66 Cleaning the drum unit 70 Cleaning the paper pick-up rollers 78 Calibration ...79 Auto Registration 80 Manual Registration 80 Frequency (Color Correction 81 Checking the Page Counters 81 Checking the remaining life of parts 82 Replacing - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 6
C Glossary 97 D Index 101 v - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 7
) for approximately 60 hours. Other fax jobs in the machine memory will not be lost. Volume settings Ring volume You can choose a range of ring volume levels, from High to Off. a Press MENU. b Press a or b to display General Setup. Press General Setup. c Press a or b to display Volume. Press Volume - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 8
When the beeper is on, the machine will beep when you press a key, make a mistake, or after you send or receive a fax. You can choose a range of volume levels, from High to Off. a Press MENU. b Press a or b to display General Setup. Press General Setup. c Press a or b to display Volume. Press Volume - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 9
automatically for Daylight Savings Time. It will set itself forward one hour in the Spring, and back one hour in the Fall. a Press MENU. b Press Ecology features 1 Toner Save 1 1 You can save toner using this feature. When you set Toner Save to On, print appears lighter. The default setting is - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 10
on the machine, such as receiving a fax or computer data or making a copy. The default setting is 3 minutes. When the machine is in Sleep mode and does not receive any jobs for a certain length of time, the machine will Guide. If the machine has secure print data it will not enter Deep Sleep mode. 4 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 11
Dial Prefix setting will automatically dial a predefined number before every fax number 1 you dial. For example: If your telephone system Initial Setup. c Press a or b to display Dial Prefix. Press Dial Prefix. d Do one of the following: If you want to set the dial prefix feature to on, press - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 12
prefix number will remain off until you press On. e Press Dial Prefix. f Do one of the following using the buttons on the Touchscreen. To change the prefix number, Timer 1 The machine has three mode keys on the control panel: FAX, SCAN, and COPY. You can set how much time the machine takes after the - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 13
how to reset the password call Brother Customer Service. Note • Secure Function Lock can be set manually at the control panel or by using Web 2 Based Management. We recommend using Web Based Management to configure this feature. For more information, see the Network User's Guide. • Only - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 14
on/off on page 11.) Note Make a careful note of the administrator password. If you enter the wrong password, the LCD will show Wrong Password. Re-enter the correct password. If you forget it, please call Brother Customer Service. a Press MENU. b Press a or b to display General Setup. Press General - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 15
one of the following: To set up the Public user, press Enable or Disable for each operation, as follows: Press Fax Tx. Then press Enable or Disable. After you have set Fax Tx, repeat these steps for Fax Rx, Copy, Scan, Direct Print, Print and Color Print restrictions and a password for functions - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 16
Fax Tx. Then press Enable or Disable. After you have set Fax Tx, repeat these steps for Fax Rx, Copy, Scan, Direct Print, Print and Color Print. k Repeat steps g to j for entering each additional user and password Guide.) Press OK. i To change the password, enter a new four-digit user password Reset - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 17
General Setup. c Press a or b to display Security. Press Security. d Press Function Lock. e Press Lock OffiOn. f Enter the registered four-digit administrator password by pressing the buttons on the Touchscreen. Press OK. g Press Stop/Exit. Turning Secure Function Lock off a Press User: Public or - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 18
four-digit user password by pressing the buttons print data. Contact your administrator to check your Secure Function Lock Settings. • If your ID has set Color Print restrictions to Disabled, the LCD will show No Permission when you try to print colored data. The machine prints the data in black - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 19
people from accidentally changing your machine settings. Make a careful note of your password. If you forget it, you will have to reset the passwords stored in the machine. Please call your administrator or Brother Customer Service. While Setting Lock is On, you cannot access MENU and Address Book - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 20
. Press OK. i Press Stop/Exit. Turning Setting Lock on/off 2 If you enter the wrong password when following the instructions below, the LCD will show Wrong Password. Re-enter the correct password. Turning Setting Lock on a Press MENU. b Press a or b to display General Setup. Press General Setup - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 21
number, the LCD will show an error message. If you choose On, the machine will restrict all fax sending and outbound calls for that dialing One Touch restriction 2 a Press MENU. b Press a or b to display Fax. Press Fax. 2 c Press a or b to display Dial Restrict. Press Dial Restrict. d Press One - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 22
Chapter 2 LDAP server restriction 2 a Press MENU. b Press a or b to display Fax. Press Fax. c Press a or b to display Dial Restrict. Press Dial Restrict. d Press LDAP server. e Press Off, Enter # twice or On. f Press Stop/Exit. Note • The Enter # twice - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 23
the option you want. c Do one of the following: Repeat step b to change more settings. If you are finished choosing settings, go to the next step for sending your fax. Note • Most settings are temporary and the machine returns to its default settings after you send a fax. • You can save some of - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 24
3 For most documents the default setting of Auto will give the best results. Auto automatically chooses the suitable contrast for your document. If your document is very light or very dark, changing the contrast may improve the quality of the fax. Use Dark to make the faxed document lighter. Use - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 25
listen for a dial tone. d Dial the fax number you want to call. e When you hear the fax tones, press Black Start or Color Start. If you are using the scanner glass, press Send. f Replace the handset of an external telephone. Sending a fax Sending a fax at the end of a conversation 3 At the - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 26
Chapter 3 Dual access (black & white only) 3 You can dial a number, and start scanning the fax into memory-even when the machine is sending from memory, receiving faxes or printing PC data. The LCD will show the new job number. The number of pages you can scan into the memory will vary depending on - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 27
fax numbers by repeating step d, press OK. f Press Black Start. After the broadcast is finished the machine will print a broadcast report to let you know the results. Note The scan profile of the One cancel the fax currently being sent or the whole broadcast job. a PressStop/Exit. b Do one of the - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 28
is full and you are sending a black and white fax from the ADF, the machine will send the document in real time (even if Real Time TX is set to Off). If the memory is full, faxes from the scanner glass cannot be sent until you clear some of the memory. • In Real Time Transmission, the automatic - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 29
in the memory. a Press MENU. 3 b Press a or b to display Fax. Press Fax. c Press a or b to display Remaining Jobs. Press Remaining Jobs. Jobs that are waiting will appear on the LCD. d Press a or b to scroll through the jobs and press the job you want to cancel. Press OK. e Do one of the - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 30
default. These settings will stay until you change them again. a Press (FAX). fax settings you have changed to the factory settings. These settings will stay until you change them again. a Press (FAX). b After changing the last setting, press d or c to display Factory Reset. Press Factory Reset - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 31
your Station ID, a comment, and the name (or number) stored in the One Touch or Speed Dial memory. By choosing Next Fax:On you can also display the number of pages on the cover page. You can choose one of the following preset comments. 1.Comment Off 2.Please Call 3.Urgent 4.Confidential Instead of - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 32
that you can write on, you can print the sample page and attach it to your fax. a Press MENU. b Press a or b to display Fax. Press Fax. c Press Setup Send. d Press Coverpage Setting. e Press Print Sample. f Press Black Start or Color Start. g After the machine prints a copy of your cover page, press - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 33
will automatically send the fax. Sending a fax Note The document will be stored and can be retrieved from any other fax machine until you delete the fax from memory. To delete the fax from memory, press MENU, Fax, Remaining Jobs. (See Checking and canceling waiting jobs on page 23.) 3 27 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 34
4 Receiving a fax 4 Remote Fax Options (black & white only) 4 Remote Fax Options are NOT available for color faxes. Remote Fax Options let you receive faxes while you are away from the machine. You can use only one Remote Fax Option at a time. Receiving faxes into memory when the paper tray is - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 35
a One Touch fax numbers. g Press Backup Print:On or Backup Print:Off. IMPORTANT If you choose Backup Print On, the machine will also print received faxes at your machine so you will have a copy. This is a safety feature in case there is a power failure before the fax is forwarded or a problem - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 36
, a backup copy will automatically be printed at the machine. • You cannot change a Paging or PIN number remotely. Fax Storage 4 The Fax Storage feature lets you store your received faxes in the machine's memory. You can retrieve stored fax messages from a fax machine at another location using the - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 37
• If your machine has a problem and is unable to print faxes in memory, you can use this setting to transfer your faxes to a PC. (For details, see Transferring your faxes or Fax Journal report in Appendix B of the Basic User's Guide.) • PC-Fax Receive is not supported in Mac OS. • Even if you have - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 38
LCD will ask you one of the following questions: Erase All fax? Print All fax? • If you press Yes, faxes in the memory will be erased or printed before the setting changes. If a backup copy has already been printed it will not be printed again. • If you press No, faxes in the memory will not be - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 39
up your own code. The default code is an inactive code: - - -l. a Press MENU. b Press a or b to display Fax. Press Fax. c Press a or b reset the machine when you have finished. f Hang up. Note If your machine is set to Manual mode, you can still access the remote retrieval features. Dial the fax - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 40
call the other machine, which will then print your fax messages. Note You can insert a pause in a fax number by using the # key. Changing the Fax Forwarding number 4 You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone. a Dial your - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 41
have registered the number, fax forwarding will work. 96 Retrieve a fax 2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax messages. (See Retrieving fax messages on page 34.) 3 Erase faxes from the memory If you hear one long beep, fax messages have been erased - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 42
the Basic User's Guide. a Press MENU. b Press a or b to display Fax. Press Fax. c Press a or b to display Setup Receive. Press Setup Receive. d Press a or b to display Auto Reduction. Press Auto Reduction. e Press On (or Off). f Press Stop/Exit. Duplex (2-sided) printing for Fax mode 4 Your machine - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 43
to send you a fax before you both hang up. a Ask the other party to place the document in their machine and to press the Start or Send key. b When you hear the CNG tones (slowly 4 repeating beeps), press Black Start or Color Start. c Press Receive to receive a fax. d Replace the external handset - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 44
feature (MENU, Fax, Setup Receive, Forward/Page/Store), you can still print a fax from the memory when you are at your machine. (See Fax Storage on page 30.) a Press MENU. b Press a or b to display Fax. Press Fax. c Press a or b to display Print Fax. Press Print Fax. d Press Black Start. e Press - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 45
Touch, Speed Dial, or the dial pad. Press Black Start or Color Start. Sequential polling 4 Sequential polling lets you request documents from several fax machines in one operation. Afterwards, a Sequential Polling Report will be printed. a Press (FAX). b Press d or c to display Polling RX. Press - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 46
c When the LCD asks if you want to cancel the entire sequential polling job, do one of the following: Press Yes to confirm. To exit without canceling, press No or Stop/Exit. d Do one of the following: To cancel the current job, press Yes. To exit without canceling, press No or Stop/Exit. 40 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 47
does not have a fax machine. Your machine will work best on a dedicated line. Two-line telephone system 5 A two-line telephone system is nothing more than two separate telephone numbers on the same wall outlet. The two telephone numbers can be on separate jacks (RJ11) or combined into one jack (RJ14 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 48
is the easiest: Buy a triplex adapter. and a two-line telephone, your machine must be isolated on one line at both the wall jack and at the TAD. The Adapter 2 Two Line Telephone 3 External Two Line TAD 4 Machine You can keep two-line telephones on other wall outlets as always. There are two ways - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 49
User's Guide. For example, you might have stored '555' on Speed Dial #003 and '7000' on Speed Dial #002. You can use them both to dial '555-7000' if you press the following keys: Press Address Book, #003. Press Address Book, #002 and Black Start or Color Start. Numbers can be added manually by - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 50
chart for Entering text in Appendix C of the Basic User's Guide to help you enter numbers. Press OK. g To select the telecommunication medium and the file type, press d or c to display Fax/IFAX, E-Mail Color PDF, E-Mail Color JPEG, E-Mail Color XPS, E-Mail Gray PDF, E-Mail Gray JPEG, E-Mail Gray - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 51
next step as shown in the following table. Option selected in step g Fax/IFAX E-Mail Color PDF E-Mail Color JPEG E-Mail Color XPS E-Mail Gray PDF E-Mail Gray JPEG E-Mail Gray XPS E-Mail to enter a four-digit password using numbers 0-9 before it starts scanning. o Press OK to confirm. p Press Stop/Exit. - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 52
LCD instructs you to choose from the options shown in the following steps. Step 1 Step 2 Enter Enter Group Group Location Name Step 3 Enter Name Step 4 Select Registration Type One Touch or Speed Dial (Name) (1 to 40) Fax/IFAX Press OK E-Mail Color PDF E-Mail Color JPEG E-Mail Color XPS - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 53
Group number that has already been stored. If the Group has a fax forwarding number, it will be dimmed on the LCD. You cannot select change. Press the Group. e Press Name: Number/Address: Resolution: or PDF Type:. f Do one of the following: If you chose Name:, enter the name (up to 15 characters) - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 54
delete a Group number that has already been stored. If a Group has a scheduled job or fax forwarding number, it will be dimmed on the LCD. You cannot select the number to want to delete to check it. Press OK. e Do one of the following: To Delete the Group, press Yes. To exit without deleting the Group, - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 55
User's Guide.) Fax Journal 6 You can set the machine to print a fax journal (activity report) at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). The default setting is Every 50 Faxes, this means that your machine will print the journal when the machine has stored 50 jobs. If - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 56
last 200 incoming and outgoing faxes. (TX: transmit.) (RX: receive.) 5 User Settings Print a list of your current settings. 6 Network Config Lists your network settings. 7 Drum Dot Print Prints the drum dot check sheet for troubleshooting of a dotted print problem. 8 WLAN Report Prints the result of - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 57
settings are temporary, and the machine returns to its default settings one minute after copying, unless you have set the Mode Timer Black Start or Color Start. Stop copying 7 To stop copying, press Stop/Exit. Improving copy quality 7 You can choose from a range of quality settings. The default - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 58
or reduce the next copy follow the instructions below: a Press (COPY). b Enlarge, Reduce or Custom(25-400%). f Do one of the following: If you chose Enlarge or g If you do not want to change additional settings, press Black Start or Color Start. Note Page Layout Options 2 in 1 (P), 2 in - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 59
If you want to use the automatic duplex copy feature, load your document in the ADF. If you get an Out of Memory message while you are making duplex copies, try installing extra memory. (See Installing extra memory on page 95.) You must choose a 2-sided copy layout from the following options before - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 60
installed. f If you do not want to change additional settings, press Black Start or Color Start. Note To change the default setting for Tray Use, see Tray Use in copy mode in Chapter 2 of the Basic User's Guide. Adjusting Brightness and Contrast 7 Brightness 7 Adjust the copy brightness to make - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 61
1 ID Copy on page 57. f If you do not want to change additional settings, press Black Start or Color Start to scan the page. If you placed the document in the ADF, the machine scans the pages and starts printing. If you are using the scanner glass, go to step g. g After the machine scans - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 62
7 h Place the next page on the scanner glass. Press Black Start or Color Start. Repeat steps g and h for each page of the layout. i After all the pages have been scanned, press No in step g to finish. If you are copying from the ADF: 7 Insert your document face up in the direction shown below - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 63
glass. Making copies h Press Black Start or Color Start. The machine scans the other side of the card and prints the page. Note When 2 in 1 ID Copy is chosen, the machine sets the quality to Photo and the contrast to +2. 7 Even if a document is placed on the ADF, the machine scans the data - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 64
color. Press . h If you do not want to change additional settings, press Black Start or Color Start. Setting your changes as the new default 7 You can save the copy settings for Quality, Brightness, Contrast and Color Factory Reset. Press Factory Reset. c Press Yes. d Press Stop/Exit. 58 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 65
. Retrieving your favorite setting 7 When you are ready to use one of your favorite set of settings, you can recall it. a Press (COPY). b Press Favorite. c Press the favorite setting you want to retrieve. d Press Black Start or Color Start. Rename your favorite setting 7 After you stored your - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 66
outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth. WARNING DO NOT use - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 67
line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. b Unfold the ADF document support (1) and then open the ADF cover (2). Clean the white bar (3) and the scanner glass strip (4) underneath it with a soft lint-free cloth moistened with water. Close - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 68
d In the ADF unit, clean the white bar (1) and the glass strip (2) underneath it with a soft lint-free cloth moistened with water. 1 2 Cleaning the laser scanner windows A a Turn off the machine's power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 69
Hold the green handle of the drum unit. Pull the drum unit out until it stops. Routine maintenance d Turn the green lock lever (1) at the left of the machine counterclockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 70
IMPORTANT • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 71
g Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever. Routine maintenance i Push the drum unit in until it stops. 1 2 A h Turn the green lock lever (1) clockwise to the - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 72
Cleaning the corona wires A If you have print quality problems, clean the four corona wires as follows: a Press the front cover release button and then open the front cover. b Hold the green handle of the drum unit. Pull the drum unit out until it stops. 66 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 73
c Hold the handle of the toner cartridge and slightly push it toward the machine to unlock it. Then pull it out of the drum unit. Repeat this for all the toner cartridges. Routine maintenance d Push to release the latches of the corona wire cover (1), and then open the cover. 1 A 67 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 74
want to clean only the corona wire of the color that caused the print quality problem, see the illustration below to identify the position of each of the corona wires. C c M m Y y K k C: Corona wire for Cyan M: Corona wire for Magenta Y: Corona wire for Yellow K: Corona wire for Black c: Cyan toner - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 75
you hear it click into place. Make sure that you match the toner cartridge color to the same color label on the drum unit. Repeat this for all the toner cartridges. A C g Repeat steps d to f to clean each of M three remaining corona wires. Y K C - Cyan Y - Yellow M - Magenta K - Black 69 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 76
to solve the problem. a Make sure that the machine is in the Ready mode. b Press MENU. c Press a or b to display Print Reports. Press Print Reports. d Press a or b to display Drum Dot Print. Press Drum Dot Print. e The machine will display Press Start. Press Black Start or Color Start. f Turn off - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 77
g Press the front cover release button and then open the front cover. Routine maintenance h Hold the green handle of the drum unit. Pull the drum unit out until it stops. A 71 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 78
it from the machine. 1 IMPORTANT • We recommend that you place the drum unit on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 79
a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. A • To avoid print quality problems, DO - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 80
to the column numbers. 1 l Read following information from the drum dot check sheet. Dot color: The color of printed dots is the color of the drum you should clean. Dot location: The sheet has eight numbered columns. The number of the column with the printed dots in it is used to find the dot - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 81
surface comes off. IMPORTANT • The drum is photosensitive so DO NOT touch it with your fingers. • DO NOT clean the surface of the photosensitive drum with a sharp object. • DO NOT use a scrubbing or wiping motion A because this might damage the drum. p Turn the drum unit over by holding the green - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 82
cartridge color to the same color label on the drum unit. Repeat this for all the toner cartridges. r Make sure the green lock lever (1) is in the release position as shown in the illustration. 1 C M Y K C - Cyan Y - Yellow M - Magenta K - Black s Match the guide ends (2) of the drum unit - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 83
into the AC power outlet first, connect all cables, and then plug in the telephone line cord. Turn on the machine's power switch. 1 u Push the drum unit in until it stops. A v Close the front cover of the machine. 77 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 84
the paper pick-up rollers A If you have paper feed problems, clean the pick-up rollers as follows: a Turn off the machine's power switch. Unplug the power cord from the AC power outlet. b Pull the paper tray - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 85
maintenance Note • If an error message is displayed, press Black Start or Color Start and try again. (For more information, see Error and maintenance messages in Appendix B of the Basic User's Guide.) • If you print using the Windows® printer driver, the driver will get the calibration data - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 86
a or b to display Printer. Press Printer. c Press a or b to display Manual Regist.. Press Manual Regist.. d Press Print Chart. e Press Mono Start or Color Start. f When the machine has finished printing the registration chart, press Set Regist. to correct the color manually. g Starting at 1 Magenta - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 87
Info.. Press Machine Info.. c Press Page Counter. The LCD shows number of pages for Total, Fax/List, Copy or Print. d Press Total, Fax/List, Copy or Print to see the page counters for Color and Black & White. e Do one of the following: To see the other options, press To exit, press Stop/Exit - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 88
Drum, Belt unit, Fuser, Laser, PF Kit MP, PF Kit 1 and PF Kit 2. e Press Stop/Exit. Note The life check will be accurate only if you have reset the part counter when you installed a new part. It will not be accurate if that part's life counter was reset during the life of the used part. Replacing - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 89
Brother as part of the Exchange Service, pack only the machine. Keep all separate parts, including the drum unit, the toner cartridges, and printed waste toner box 2 Orange packing materials for locking the internal parts (4 pieces) 3 A piece of paper (Letter or A4) to protect the belt unit (Please - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 90
line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. b Press the front cover release button and then open the front cover. c Hold the green handle of the drum unit. Pull the drum unit out until it stops. 84 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 91
NOT hold the sides of the drum unit. • We recommend that you place the drum unit on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner. • Handle the toner cartridge and the waste toner box carefully. If toner scatters on your hands or - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 92
e Hold the green handle of the belt unit with both hands and lift the belt unit up, then pull it out. f Remove the two pieces of orange packing material and discard them. Note This step is only necessary when you are replacing the waste toner box for the first time, and is not required for the - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 93
a plastic bag and seal the bag completely. Routine maintenance h Put the belt unit back into the machine. Make sure the belt unit is level and fits firmly into place. IMPORTANT Handle the waste toner box carefully. If A toner scatters on your hands or clothes, immediately wipe or wash it off - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 94
materials to the drum unit as follows: To secure the toner cartridges, install the matching orange packing strips (1) (marked L and R) to the drum unit on the left and right sides, as shown in the illustration. Attach the orange packing strip (2) to the left side of the drum unit, as shown in - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 95
j Put a piece of paper (Letter or A4) on the belt unit to prevent damage to the belt unit. Routine maintenance l Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever. 1 2 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 96
n Push the drum unit in until it stops. p Put the Styrofoam piece (2) into the lower carton (1). Then put the waste toner box in the Styrofoam piece. FRONT 2 1 q Wrap the machine with a plastic bag. Put the machine on the Styrofoam piece (1). o Close the front cover of the machine. 1 FRONT 90 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 97
r Put the Styrofoam piece (2) into the back side of Styrofoam piece (1) as shown in the illustration. 2 Routine maintenance s Place the upper carton (1) over the machine and the lower carton (2). Align the joint holes of the upper carton with the joint holes of the lower carton. Secure the upper - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 98
one of the Styrofoam pieces, and the left of the machine to the "LEFT" mark on the other Styrofoam piece. Put the AC power cord and printed to Brother as part of the Exchange Service, pack only the machine. Keep all separate parts, including the drum unit, toner cartridges, and printed materials - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 99
B Options B Options B This machine has the following optional accessories. You can increase the capabilities of the machine with these items. Lower tray unit LT-300CL SO-DIMM memory B 93 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 100
see the Instructions that we have supplied with the lower tray unit. Memory board B MFC-9970CDW has 256 MB of standard memory. The machine has one slot for optional memory expansion. You can increase the memory up , call the dealer you bought the machine from or Brother Customer Service. 94 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 101
Installing extra memory B a Turn off the machine's power switch. Unplug the telephone by its edges. IMPORTANT 2 To prevent damage to the machine from static electricity, DO NOT touch the memory chips or the board surface. g Plug the machine's power cord back into the AC power outlet first, and - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 102
h Plug in the telephone line cord. Turn on the machine's power switch. Note To make sure that you have installed the SO-DIMM properly, you can print the user settings page that shows the current memory size. (See How to print a report on page 50.) 96 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 103
beep when you press a key or make an error. Broadcasting The ability to send the same fax message to more than one location. Cancel Job Cancels a programmed print job and clears the machine's memory. CNG tones The special tones (beeps) sent by fax machines during automatic transmission to tell the - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 104
and shows the date and time when the machine is idle. Manual fax When you lift the handset of your external telephone or press Hook so you can hear the receiving fax machine answer before you press Black Start or Color Start to begin transmission. Menu mode Programming mode for changing your - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 105
form of rotary dialing on a telephone line. Real Time Transmission When memory is full, you can send faxes in real time. Remaining Jobs You can check which programmed fax jobs are waiting in the memory and cancel the jobs individually. Remote Access Code Your own four-digit code (- - -l) that allows - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 106
Temporary settings You can choose certain options for each fax transmission and copy without changing the default settings. Tone A form of dialing on the telephone line used for Touch Tone telephones. Transmission The process of sending faxes over the telephone lines from your machine to the - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 107
Macintosh See Software User's Guide. B Broadcasting 20 canceling 21 setting up groups for 44 C Canceling broadcast in process 21 fax jobs in memory 23 fax storage 30 jobs awaiting redial 23 remote fax options 32 Cleaning corona wires 66 drum unit 70 laser scanner windows 62 scanner 61 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 108
60 checking the remaining life of parts ......82 Manual transmission 19 Memory adding DIMM (option 94 installing 95 storage 1 102 N N in 1 (page layout 55 Network faxing See Software User's Guide. printing See Network User's Guide. scanning See Software User's Guide. P Page layout (N in 1 55 - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 109
getting your faxes 34 Remote setup See Software User's Guide. Reports 49, 50 Fax Journal 49, 50 journal period 49 Help List 50 how to print 50 system 41 Temporary copy settings 51 Timer for mode keys 6 Toner Save 3 Two-line telephone system 41 V Volume, setting beeper 2 ring 1 speaker - Brother International MFC-9970CDW | Advanced Users Manual - English - Page 110
(Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.
ADVANCED
USER’S GUIDE
MFC-9970CDW
Version 0
USA/CAN