Canon MAXIFY GX7021 GX7000 series User Manual
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- Canon MAXIFY GX7021 | GX7000 series User Manual - Page 1
GX7000 series Online Manual English - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 2
Contents Using Online Manual 10 Symbols Used in This Document 11 Touch-enabled Device Device Setup Utility 55 Diagnosing and Repairing Network Settings 56 List of Models Which Does Not Support Diagnosis and Repair Function 57 Handling Paper, Originals, Ink Tanks, etc 58 Loading Paper 59 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 3
Nozzle Check Pattern 105 Cleaning the Print Head 107 Deep Print Head Cleaning 109 Aligning the Print Head 111 Aligning the Print Head Manually 113 Performing Maintenance Functions from Your Computer (macOS 117 Opening Remote UI for Maintenance 118 Cleaning the Print Heads 119 Adjusting Print - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 4
home screen icons 209 Language selection 210 Firmware update 211 Administrator password settings 212 User management settings 214 Reset setting 215 Feed settings 216 Web service setup 217 ECO settings 218 Quiet setting 220 System information 222 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 5
Registering Favorite Settings (My Presets 224 Checking the Total Number of Uses of Printer 227 Specifications 228 Information about Paper 232 Supported Media Types 233 Paper Load Limit 236 Unsupported Media Types 238 Handling Paper 239 Economy Mode 240 Printing 241 Printing from Computer - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 6
Scanning According to Item Type or Purpose (IJ Scan Utility Lite 277 IJ Scan Utility Lite Features 278 Scanning Easily (Auto Scan 280 Scanning Documents and Photos 282 Scanning Tips 283 Positioning Originals (Scanning from Computer 284 Faxing 289 Preparing for Faxing 290 Connecting Telephone - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 7
Proceed beyond Printer Connection Screen (Cannot Find Printer Connected via USB). 386 Cannot Find Printer while Using Wi-Fi 388 Network Connection Problems 391 Printer Suddenly Stopped Working for Some Reason 392 Network Key (Password) Unknown 397 Printer Cannot Be Used After Replacing Wireless - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 8
in Touch Screen 454 Installation and Download Problems 455 Failed to MP Drivers Installation (Windows 456 Updating MP Drivers in Network Environment (Windows 457 Errors and Messages 458 When Error Occurred 459 Message (Support Code) Appears 461 List of Support Code for Error 465 What to Do - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 9
1300 468 1303 470 1304 472 1313 474 Paper Is Jammed inside Printer 475 Removing Jammed Paper from Rear Side 480 1000 485 1007 486 1008 488 1070 489 1200 490 1401 491 1496 492 1723 493 1724 494 1725 495 1726 496 1727 497 Shipping Tape etc. Are Still Attached (1890 498 2113 499 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 10
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual 10 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 11
could result in personal injury or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product. Be sure to read these - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 12
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold." 12 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 13
Trademarks and Licenses • Microsoft is a registered trademark of Microsoft Corporation. • Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 14
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 15
control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution." " - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 16
This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of CMU and The Regents of - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 17
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 18
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 19
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 20
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 21
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 22
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 23
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 24
2006-Jan-27 Copyright 1996-2002, 2006 by David Turner, Robert Wilhelm, and Werner Lemberg Introduction The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 25
`You' refers to the licensee, or person using the project, where `using' is a generic term including compiling the project's source code as well as linking it to form a `program' or `executable'. This program is referred to as `a program using the FreeType engine'. This license applies to all files - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 26
.org Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation. o [email protected] Discusses bugs, as well as - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 27
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 28
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 29
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The following applies only to products supporting Wi-Fi. (c) 2009-2013 by Jeff Mott. All rights reserved. Redistribution - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 30
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 31
using a wireless router. ◦ While you are using the printer with Wireless Direct, Internet connection from the printer becomes unavailable. In that case, web services for the printer cannot be used. ◦ If you connect a device connected to the Internet via a wireless router to the printer that is in - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 32
Note • You can connect the printer and computer using a USB cable (USB connection). Prepare a USB cable. For details, see Connects to Another Computer via LAN/Changes from USB to LAN Connection. Network Connection Settings/Setup Perform connection setup for the printer and computer/smartphone/tablet - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 33
Network Connection Tips Handling Printer Configuration using the Web Browser Countermeasures against Unauthorized Access Troubleshooting See Network Settings and Common Problems for troubleshooting on network connection. Notice/Restriction See below for details. • Restrictions on network settings: - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 34
manual for your wireless router or contact its manufacturer. • This printer does not support IEEE802.11ac. IEEE802.11a and IEEE802.11n (5 GHz) may not be supported the setting is changed. Do not proceed to the next screen of this guide until setup is complete. • When connecting to Wi-Fi outdoors, do - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 35
For details on changing the settings of your device, see the manual supplied with the device or contact its manufacturer. • If you Internet connection may become unavailable depending on your environment. In that case, web services for the printer cannot be used. • In Wireless Direct mode, you can - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 36
Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Connecting with Wireless Direct 36 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 37
Auto setup Set printer name* Enable/disable IPv6 Enable/disable WSD XXXXXXXXXXXX Enable Enable Timeout settings 15 minutes Enable/disable Bonjour Enable Service name Canon GX7000 series LPR protocol settings RAW protocol LLMNR Enable Enable Enable Wi-Fi DRX settings Enable Wired LAN DRX - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 38
*1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time. 38 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 39
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 40
Connects to Another Computer via LAN/Changes from USB to LAN Connection To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, click here and perform setup. 40 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 41
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. 1. Check that printer is turned on. If the HOME screen is not displayed, tap the HOME - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 42
2-2 2-3 3 3-2 3-2-1 3-2-2 3-2-3 3-2-4 3-2-5 3-2-6 3-2-7 3-2-8 3-2-9 3-2-10 3-2-11 3-2-12 3-2-13 3-2-14 3-2-15 3-2-16 3-2-17 3-2-18 3-2-19 3-2-20 3-2-21 Result Codes Result Code Details Wireless LAN Infrastructure Signal Strength Link Quality Frequency MAC Address Connection SSID Channel Encryption - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 43
3-2-22 3-2-23 3-2-24 3-2-25 3-2-26 3-2-27 3-2-28 3-2-29 3-2-33 3-2-34 3-2-35 3-3 3-3-1 3-3-2 3-3-3 3-3-4 3-3-5 3-3-6 3-3-7 3-3-8 3-3-9 3-3-10 Stateless Address3 Stateless Prefix Length3 Stateless Address4 Stateless Prefix Length4 Default Gateway1 Default Gateway2 Default Gateway3 Default Gateway4 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 44
3-3-11 3-3-12 3-3-13 3-3-14 3-3-15 3-3-16 3-3-17 4 4-1 4-2 4-3 4-4 4-5 4-6 4-7 4-8 4-9 4-10 4-11 4-12 4-13 4-14 Default Gateway TCP/IPv6 Link Local Address Link Local Prefix Length IPsec Security Protocol Wireless LAN DRX Wired LAN MAC Address Connection TCP/IPv4 IP Address Subnet Mask Default - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 45
printing setting Enable/Disable RAW Printing RAW printing setting Enable/Disable Bonjour Bonjour setting Enable/Disable Bonjour Service Name Bonjour service name Bonjour service name (Up to 52 alphanumeric characters) LLMNR LLMNR setting Enable/Disable SNMP SNMP setting Enable/Disable - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 46
5-16 Secondary Server Secondary server address XXX.XXX.XXX.XXX 5-17 Proxy Server Proxy server setting Enable/Disable 5-18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX 5-19 Proxy Port Proxy port specification 1 to 65535 5-20 Cert. Fingerprt(SHA-1) Certificate fingerprint(SHA-1) - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 47
Check that printer is turned on. 2. Press and hold (Wireless connect) button for 3 seconds. Using Touch Screen 3. Perform operations following instructions on your computer, smartphone/ tablet. 4. If message saying setup is completed appears, select OK. • For macOS: See Changing the Connection Mode - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 48
Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices directly without a wireless router) This section - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 49
on smartphone/tablet/computer. Enable Wi-Fi in the Settings menu on your smartphone/tablet/computer. For instructions on enabling the Wi-Fi function, refer to the instruction manual for your smartphone/ tablet/computer. 2. Select (Setup) on HOME screen. Note • If User management settings is - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 50
Note • To show the password, select Show password. To hide the password, select Hide password. • The password is required when connecting smartphone/tablet/computer to the printer. 2. Select "DIRECT-XXXX-GX7000series" ("X" represents alphanumeric characters) on your smartphone/tablet/computer. Note - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 51
Show password. To hide the password, select Hide password. • Change password Change the password for Wireless Direct. ◦ To set manually. 1. Select Change manually. 2. Select the displayed password. 3. Enter the new password (10 characters). Change using the keyboard that appears. 4. When you have - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 52
• Connection request confirmation Change the confirmation screen setting when a Wireless Direct compatible device is connecting to the printer. If you want the printer to display the screen to inform you a Wireless Direct compatible device is connecting to the printer, select ON. Important • To - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 53
IJ Network Device Setup Utility (macOS) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 53 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 54
IJ Network Device Setup Utility If anything is wrong with connection, IJ Network Device Setup Utility diagnoses the settings of the printer and those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the status of the printer and computer. Important • To use - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 55
Starting Up IJ Network Device Setup Utility Start up Launchpad, select Canon Utilities, and then select IJ Network Device Setup Utility. When you start up IJ Network Device Setup Utility, the screen below appears. Enter the password specified for your computer and select Install Helper. IJ Network - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 56
when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up. Perform operations following the instructions - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 57
Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series • MB5100 series • MB5400 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 58
Handling Paper, Originals, Ink Tanks, etc. Loading Paper Loading Originals Inserting a USB Flash Drive Refilling Ink Tanks 58 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 59
Loading Paper Paper Sources Loading Plain Paper / Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray 59 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 60
can be loaded in the three paper sources: rear tray (A), cassette 1 (B) and cassette 2 (C). Rear tray You can load all supported paper such as plain paper and photo paper on the rear tray. Supported Media Types Cassette 1 You can load A4, B5, A5, Letter-sized or Executive plain paper in the cassette - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 61
For details on how to load paper in each paper source, see below. Loading Plain Paper / Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray 61 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 62
trial print, it may cause a paper jam. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 63
out the paper support. Depending on the weight of the paper, the leading edge may rise and printing may be shifted. Make sure that the leading edge of the paper does not rise, such as by holding the part that protrudes from the rear tray. 3. Slide right paper guide (C) to open both - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 64
SIDE FACING UP. After loading the paper, the paper setting confirmation screen for the rear tray appears on the touch screen. 5. Slide right paper guide to align with both sides of paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. 64 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 65
Important • Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (F). 65 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 66
6. If page size and media type on touch screen match size and type of paper loaded in rear tray, select Yes. If not, select Change to change the settings in accordance with the size and type of the loaded paper. 7. Pull out a paper output tray (G). Note • There are various types of paper, such as - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 67
• When printing on long-length paper, support the output paper with your hands or use the printer in a place where the paper does not fall. If the paper falls, the printed side may become dirty or scratched. Also, when supporting the paper with hands, be sure not to pull the paper forcefully while - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 68
Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types. 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Note • Align the edges of paper neatly before loading. Loading - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 69
3. Slide paper guides (B) in front and (C) on right to open guides. 4. Load paper stack in portrait orientation WITH PRINT SIDE FACING DOWN, and place it in center of cassette. Important • Always load paper in portrait orientation (D). - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 70
protrusion (F), the paper may not be fed properly. 5. Slide front paper guide to align it with paper stack. Align paper guide with where it clicks into place. 6. Slide right paper guide to align it with paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 71
Note • Do not load sheets of paper higher than the load limit mark (G). • Keep the paper stack height below the tabs (H) of the paper guides. 7. Mount cassette cover and insert cassette into printer. Push the cassette into the printer until it stops. After inserting the cassette into the printer, - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 72
9. Pull out a paper output tray (I). Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 73
are not aligned. Make sure that no curl or puff exceeds 0.12 in. (3 mm). 2. Open the rear tray cover (A) and then pull up the paper support (B). 73 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 74
3. Slide right paper guide (C) to open both paper guides. 4. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. After loading the envelopes, the paper setting confirmation screen for the rear tray appears on the touch screen. 74 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 75
align with both sides of envelopes. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly. Note • Do not load envelopes higher than the load limit mark (D). 6. If page - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 76
7. Pull out a paper output tray (E). Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 77
Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF (Auto Document Feeder) Loading Based on Use Supported Originals 77 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 78
(Auto Document Feeder). Select the position to load the original according to the size, type, or usage. Note • For details on the supported originals, see below. Supported Originals Loading Documents, Photos, or Book on Platen Loading Two or More Sheets of Document of the Same Size and Thickness in - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 79
Loading Originals on Platen 1. Open the document cover (A). 2. Load original WITH SIDE TO SCAN FACING DOWN on platen. Loading Based on Use Supported Originals Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 80
Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down the original. 3. Close the document cover gently. Important • After loading the original on the platen, be sure to close the document cover before starting to copy or scan. 80 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 81
optimum quality, load it on the platen. 1. Make sure any original has been removed from platen. 2. Open document stopper (A). 3. Open document tray (B). 4. Slide the document guide (C) all the way out. 81 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 82
until you hear a beep sound. Insert the document until it stops. Note • For details on the supported originals, see below. Supported Originals 6. Adjust document guide to match width of document. Do not slide the document guide too hard against the document. The document may not be fed properly. 82 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 83
Loading Based on Use Load the original in the correct position according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Magazines, Newspapers, and Documents Photos, Postcards, Business Cards, and Disc (BD/DVD/CD) Function Copying or - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 84
Important • The printer cannot scan the striped area (A) (0.04 in. (1 mm) from the edges of the platen glass). Loading Only One Original in Center of Platen Place the original WITH THE SIDE TO SCAN FACING DOWN, with 0.40 in. (1 cm) or more space between the edges (diagonally striped area) of the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 85
You can place up to 12 items. B: More than 0.40 in. (1 cm) Note • The Skew Correction function automatically compensates for the originals placed at an angle of up to approximately 10 degrees. Slanted photos with a long edge of 7.1 in. (180 mm) or more cannot be corrected. • Non-rectangular or - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 86
Supported Originals Platen Item Types of originals Details • Text document, magazine, or newspaper • Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) • Documents that - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 87
Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 87 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 88
Inserting a USB Flash Drive Inserting a USB Flash Drive Removing a USB Flash Drive 88 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 89
Inserting a USB Flash Drive Supported Image Files • Can print JPEG data taken with cameras conforming to Design Rule for Camera File System specifications, as well as TIFF images. Both types - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 90
• If your USB flash drive has an access indicator, check it to make sure reading or writing is finished. Refer to the USB flash drive instruction manual, as needed. 2. Remove the USB flash drive. Hold the USB flash drive and pull it straight out of the printer. 90 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 91
Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 91 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 92
Refilling Ink Tanks When remaining ink cautions or errors occur, the message will appear on the touch screen to inform you of the error. In this state, the printer cannot print. Check the remaining ink level with the ink tank indicator on the front of the printer. If the ink level is near the lower - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 93
Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. 3. Open the ink tank cover (C) of the ink tank to be refilled. D: Yellow E: Magenta F: Cyan G: Black 4. Open the tank cap (H). 93 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 94
bottle's tip with the ink tank's inlet (J), slowly stand the bottle upside down, and push the bottle into the inlet. The ink tank is refilled. Support the bottle with your hand so that it does not fall. 94 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 95
Important • Make sure that each color of ink tanks is filled with corresponding color of ink bottles. • If ink is not injected into the ink tank, slowly remove and insert the ink bottle. • Make sure to refill the ink tank with ink up to the upper limit line (K) on the ink tank. 7. Once ink reaches - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 96
10. Close the scanning unit / cover. To close the scanning unit / cover, hold it up once, then take it down gently. Note • If the error message appears on the touch screen after the scanning unit / cover is closed, take appropriate action. When Error Occurred Notes on ink bottles Important • Keep - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 97
• If ink is accidentally licked or swallowed, rinse out your mouth or drink one or two glasses of water and obtain medical advice immediately. If ink gets into your eyes, flush them with water right away, and obtain medical advice immediately. • If ink gets on your skin, wash the area with soap and - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 98
Checking Ink Level Check ink level with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note • To check the remaining ink level, visually inspect the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 99
Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. During initial setup, some of the ink from the bundled ink bottles is used to fill the print head's nozzles to ensure the printer is print-ready. Therefore, the page yield of the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 100
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually 100 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 101
are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause trouble with the print head. Note • Check if ink remains in the ink tanks. Checking Ink Level • For Windows, increasing the print quality - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 102
pattern: Step1 When you have performed the procedure until step 4 and the problem has not been resolved, turn off the power and clean the print still persists, the print head may be defective. Contact your nearest Canon service center to request a repair. When the Print Results Are Not Even such - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 103
• For macOS: Adjusting Print Head Position 103 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 104
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Refill the ink tanks whose ink is low. You need to prepare: a - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 105
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern C or horizontal streaks in the pattern D. A: No missing lines/No horizontal streaks B: Lines are missing/Horizontal streaks are present 2. - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 106
For B (lines are missing or horizontal streaks are present) in the pattern C or pattern D, or in both patterns: The cleaning is required. Select Also B, then select Yes on the cleaning confirmation screen. The printer starts cleaning the print head. Cleaning the Print Head If the pattern D or any - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 107
Cleaning the Print Head Clean the print head if lines are missing or if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Important - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 108
2 minutes. The pattern print confirmation screen will appear. 7. Select Yes. The nozzle check pattern will be printed. 8. Examine the nozzle check pattern. Note • If the problem is not resolved after cleaning the print head twice, clean the print head deeply. 108 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 109
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary. Important • When - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 110
appear. 7. Select Yes. The nozzle check pattern will be printed. 8. When the completion message appears, select OK. 9. Examine the nozzle check pattern. If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. Do not unplug the power cord when turning - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 111
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Refill the ink tanks whose ink is low. • If ink runs - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 112
after adjusting the print head position as described above, adjust the print head position manually. For Windows: You can also align the print head manually from a computer. Adjusting Print Head Position Manually • To print and check the current head position adjustment values, select Print the Head - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 113
the Operation Panel The setup menu screen will appear. 4. Select Maintenance. The Maintenance screen will appear. 5. Select Print Head Alignment - Manual. The confirmation screen will appear. Note • To print and check the current head position alignment values, select Print the Head Alignment - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 114
7. When Did the patterns print correctly? appears, make sure pattern was printed correctly, and if so, select Yes. 8. Check message and select Next. The input screen for head position alignment values is displayed. 9. Examine first patterns and select A. In column A, find pattern in which stripes - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 115
Noticeable vertical stripes • If all patterns look different, choose the pattern in which horizontal stripes are least noticeable. Subtle horizontal stripes Noticeable horizontal stripes 10. Repeat these steps until you have finished entering pattern numbers for columns B to N, and then select OK. - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 116
14. When confirmation message appears, select OK. 116 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 117
Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position 117 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 118
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 119
print quality has improved, click Yes. To cancel the check process, click No. If cleaning the head once does not resolve the print head problem, clean it once more. Important • Cleaning consumes a small amount of ink. Cleaning the print head frequently will rapidly deplete your printer's ink supply - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 120
Before performing Deep Cleaning, check that the printer power is on. Check the following. Then, if necessary, perform Deep Cleaning. • Is there ink remaining? 3. Perform Deep Cleaning Click Yes. Print head Deep Cleaning starts. 4. Complete Deep Cleaning Next, the message for Nozzle Check pattern - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 121
5. Check the results To check whether the print quality has improved, click Yes. To cancel the check process, click No. Important • Ink Flush consumes an extremely large amount of ink. Performing Ink Flush frequently will rapidly deplete your printer's ink supply. Therefore, perform Ink Flush only - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 122
Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Print Head Alignment - Auto 1. Select Utilities from Remote UI 2. Click Print Head Alignment - Auto A message appears. 3. Load - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 123
Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF (Auto Document Feeder) Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads 123 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 124
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary. You need to prepare: three sheets of A4 or - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 125
is ejected. 11. When the completion message appears, select OK. If the problem is still not resolved with the operation described above, follow the operation below . If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair. 125 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 126
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 127
9. Pull out a paper output tray (A). 10. Select OK. The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again. 11. When the completion message appears, select OK. 127 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 128
Note • When performing Bottom Plate Cleaning again, be sure to use a new piece of paper. If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 129
Replacing Maintenance Cartridge In case of cautions or errors concerning the maintenance cartridge, an error message will appear on the touch screen to inform you of the error. Take appropriate action as prompted by the message. When Error Occurred Important • If the displayed message indicates that - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 130
4. Pull out the maintenance cartridge. Hold the upper portion of the maintenance cartridge with your hands so that its bottom does not touch the floor or desk. Important • Be careful not to drop or place the removed maintenance cartridge on a desk or something. Dirt on the bottom may adhere to it or - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 131
• Do not put your hands inside the printer, as ink may adhere to your hands. 5. Insert the new maintenance cartridge straight until it stops. 6. Attach the maintenance cover. Align the tab on the back of the maintenance cover with the hole on the printer and close it. 7. Insert the coin screw into - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 132
132 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 133
Checking Maintenance Cartridge Status on Touch Screen 1. Check that printer is turned on. 2. Select (Hint) on HOME screen. Using Touch Screen The hint menu screen will appear. 3. Select Maintenance cart. info.. A symbol appears in the area A if there is any information about the used space of - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 134
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 135
Safety Safety Precautions Regulatory Information WEEE (EU&EEA) 135 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 136
manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported : Stop use immediately, unplug the printer and call your local service representative to request repair. Metal objects or liquids are spilt inside - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 137
Moving parts Keep body parts away from moving parts. Keep body parts out of the motion path. • Ink bottles Keep out of reach of children. Do not drink ink. If ink is accidentally licked or swallowed, rinse out your mouth or drink one or two glasses of water and obtain medical advice immediately. If - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 138
General Notices Choosing a Location Refer to "Specifications" in the Online manual for details on operating environment. • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 139
• Modifying or dismantling the print head or ink bottles, such as by putting holes in them, could cause the ink to leak out and cause a malfunction. We recommend that you do not modify or dismantle them. • Do not put the print head or ink bottles into a fire. 139 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 140
- To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord." IMPORTANTES MESURES DE SÉCURITÉ CONSERVER CES INSTRUCTIONS Certaines mesures de sécurité doivent être prises pendant l'utilisation de matérial téléphonique afin de réduire les risques d'incendie, de choc - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 141
make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be following may be required. Universal Service Order Code (USOC): RJ11C The Facility Interface Code (FIC): 02LS2 Service Order Code (SOC): 9.0F - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 142
instructions for details. Connection to party lines is subjected to state tariffs. Contact the state public utility commission, public service occur which cannot be corrected by the procedures described in the Online Manual, disconnect the equipment from the telephone line cable, turn off the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 143
Users in Australia 5150 - 5350MHz band is indoor use only. In Australia, use on channels 120-128 are prohibited in 5GHz Wireless LAN band. Users in New Zealand 5150 - 5250MHz band is indoor use only. 143 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 144
information about the recycling of this product, please contact your local city office, waste authority, approved scheme or your household waste disposal service or visit www.canoneurope.com/weee, or www.canon-europe.com/battery. Nur für Europäische Union und EWR (Norwegen, Island und Liechtenstein - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 145
correcte de ce produit favorisera une meilleure utilisation des ressources naturelles. Pour plus d'informations sur le recyclage de ce produit, contactez vos services municipaux, votre écoorganisme ou les autorités locales compétentes, ou consultez le site www.canon-europe.com/weee, ou www.canon - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 146
afvaldienst, officiële dienst voor klein chemisch afval of afvalstortplaats, of kunt u terecht op www.canoneurope.com/weee, of www.canon-europe.com/battery. Sólo para la Unión Europea y el Área Económica Europea (Noruega, Islandia y Liechtenstein) Estos iconos indican que este producto no debe - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 147
acumuladors usats sense cap càrrec. El preu de venda de les bateries i els acumuladors inclou el cost de la gestió ambiental dels residus i no es necessari mostrar l'import d'aquest cost en aquest fullet o en la factura que es lliuri a l'usuari final. Per a més informació sobre el reciclatge d' - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 148
equipamentos do tipo EEE. A sua cooperação no tratamento correto deste produto irá contribuir para a utilização mais eficaz dos recursos naturais. Para obter mais informações acerca de como reciclar este produto, por favor contacte as suas autoridades locais responsáveis pela matéria, serviço de - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 149
www.canon-europe.com/weee ή www.canon-europe.com/battery. Gjelder kun den europeiske union og EØS (Norge, Island og Liechtenstein) Disse symbolene indikerer at dette produktet ikke skal kastes sammen med husholdningsavfall, i henhold til WEEE-direktivet (2012/19/EU), batteridirektivet (2006/66/EF) - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 150
Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) De här symbolerna visar att produkten inte får sorteras och slängas som hushållsavfall enligt WEEEdirektivet (2012/19/EU), batteridirektivet (2006/66/EG) och/eller nationell lagstiftning som implementerar dessa direktiv. Om en - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 151
Csak az Európai Unió és az EGT (Norvégia, Izland és Liechtenstein) országaiban Ezek a szimbólumok azt jelzik, hogy a termék hulladékkezelése a háztartási hulladéktól különválasztva, az elektromos és elektronikus berendezések hulladékairól (WEEE) szóló (2012/19/EU) irányelvnek és az elemekről és - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 152
Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko) Tieto symboly označujú, že podľa Smernice o odpade z elektrických a elektronických zariadení (OEEZ) 2012/19/EÚ, Smernice o batériách (2006/66/ES) a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 153
Tikai Eiropas Savienībai un EEZ (Norvēģijai, Islandei un Lihtenšteinai) Šie simboli norāda, ka atbilstoši ES Direktīvai (2012/19/ES) par elektrisko un elektronisko iekārtu atkritumiem (EEIA), Direktīvai (2006/66/EK) par baterijām un akumulatoriem, un akumulatoru atkritumiem, ar ko atceļ Direktīvu 91 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 154
Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ti simboli pomenijo, da tega izdelka skladno z Direktivo OEEO (2012/19/EU), Direktivo 2006/66/ES in/ali nacionalno zakonodajo, ki uvaja ti direktivi, ne smete odlagati z nesortiranimi gospodinjskimi odpadki. Če je pod zgoraj - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 155
Doar pentru Uniunea Europeană şi EEA (Norvegia, Islanda şi Liechtenstein) Aceste simboluri indică faptul că acest produs nu trebuie aruncat împreună cu deşeurile menajere, în conformitate cu Directiva DEEE (2012/19/UE), Directiva referitoare la baterii (2006/66/CE) şi/sau legile dvs. naţionale ce - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 156
Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom, u skladu sa WEEE Direktivom (2012/19/EU), Direktivom o baterijama (2006/66/EC) i nacionalnim zakonima. Ukoliko je ispod gore navedenog simbola odštampan hemijski simbol, u skladu sa Direktivom o - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 157
Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High 157 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 158
representative. • Paper money • Money orders • Certificates of deposit • Postage stamps (canceled or uncanceled) • Identification badges or insignia • Selective service or draft papers • Checks or drafts issued by governmental agencies • Motor vehicle licenses and certificates of title • Traveler - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 159
Printer Handling Precautions Be careful not to let anything get inside the document output slot. It may cause damage. 159 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 160
Transporting Your Printer When relocating the printer for changing your living place, make sure of the following. Important • You cannot take ink out of ink tanks. • Check if the tank cap is completely inserted. If the ink tank cover is not completely closed, insert the tank cap properly. • Prepare - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 161
or flashing, as it may cause malfunction or damage to the printer, making the printer unable to print. 6. Close the paper output tray. 7. Retract paper support, then close the rear tray cover. 8. Unplug the printer cable from the computer and from the printer, then unplug the power cord from the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 162
162 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 163
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 164
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 165
Main Components and Their Use Main Components Power Supply Using Touch Screen 165 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 166
Main Components Front View Rear View Inside View Operation Panel 166 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 167
Front View A: Paper Support Extend to load paper in the rear tray. B: Rear Tray a time. Loading Paper in the Rear Tray Loading Envelopes in Rear Tray D: Paper Guides Align with both sides of the paper stack. E: Paper Guides Align with right/left/front sides of the paper stack. F: Cassette 1 Load A4 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 168
side you want to scan facing up. M: Document Output Slot Documents scanned from the ADF are delivered here. N: Document Stopper Open the original stopper to support the ejected original. O: Document Guide Adjust this guide to match the width of document in the ADF. 168 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 169
P: Document Cover Open to load an original on the platen. Q: Platen Load an original here. R: USB Flash Drive Port Insert USB flash drives here. 169 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 170
Rear View A: USB Port Plug in the USB cable to connect the printer with a computer. B: Wired LAN Connector Plug in the LAN cable to connect the printer to a LAN. C: External Device Jack Connect an external device such as telephone or answering device. D: Telephone Line Jack Connect the telephone - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 171
Important • Do not touch the metal casing. • Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer. This can cause trouble. 171 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 172
Inside View A: Scanning Unit / Cover Scans originals. Open to refill ink tanks and to remove jammed paper. B: Ink Tank Covers Open to refill ink tanks. C: Tank Caps Open to refill ink tanks. D: Ink Tanks The black ink tank is on the left, and the color ink tanks (cyan, magenta, and yellow) are on - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 173
H: Ink Valve Lever Operate when transporting a printer. Repairing Your Printer I: Print Head Holder The print head is pre-installed. 173 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 174
Operation Panel A: ON button Turns the printer on or off. Lights after flashing when the power is turned on. Before turning on the power, make sure that the document cover is closed. Turning the Printer On and Off B: ON lamp Remains lit after flashing when the printer is turned on. C: Touch Screen - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 175
J: Back button Returns to the previous screen. 175 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 176
Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer 176 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 177
Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the touch screen is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. • The touch screen display will turn off if - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 178
Turning the Printer On and Off Turning on the printer Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If an error message is - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 179
Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This feature is set to on - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 180
is split. Caution • If you find anything unusual with the power plug/power cord described above, unplug the power cord and contact your nearest Canon service center to request a repair. Using the printer with one of the unusual conditions above may cause a fire or an electric shock. 180 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 181
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 182
The specification of the power cord differs depending on the country or region of use. 182 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 183
signal state, the icon will change. (Signal strength: 81 % or more): You can use the printer over Wi-Fi without any problems. (Signal strength: 51 % or more): The problem such as the printer cannot print may occur according to the network status. We recommend placing the printer near the wireless - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 184
(Signal strength: 50 % or less): The problem such as the printer cannot print may occur. Place Firmware update Using PIXMA/MAXIFY Cloud Link E: Hint Displays quick guides about such procedures as loading paper and troubleshooting and such information as estimated ink level and system information. - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 185
Placing any objects on the touch screen. • Do not attach a protective sheet on the touch screen. Removing it may damage the touch screen. Tap Touch lightly with your finger tip and immediately release. Use to select an item or photo on the screen. Touch Touch lightly with your finger tip. To move - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 186
Use to view lists of items or move sliders. 186 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 187
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel 187 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 188
Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode 188 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 189
Managing the Printer Power Printer power supply is operated from Remote UI. Power control settings Power control settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 190
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Printer settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 191
Rearrange home screen icons Language selection Firmware update Administrator password settings User management settings Reset setting Feed settings Web service setup ECO settings Quiet setting System information Job management Registering Favorite Settings (My Presets) Checking the Total Number of - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 192
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Prevent paper abrasion as an example. 1. Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using Touch Screen 3. - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 193
For more on setting items on the operation panel: Setting Items on Operation Panel 193 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 194
panel using the administrator password. Items for Printer FAX settings Other printer settings Rearrange home screen icons Language selection Web service setup ECO settings Quiet setting Registering Favorite Settings (My Presets) Items for Paper/Printing Print settings Feed settings Items for - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 195
(China only) If you select ON, the telephone line type is selected automatically. If you select OFF, you can select the telephone line type manually. Setting Telephone Line Type Advanced FAX settings • Error reduction setting (VoIP) If you select Reduce, it may be possible to reduce the incidence of - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 196
black & white data if the recipient's fax device does not support color faxing. If you select Disconnect, the printer does not send color documents when the recipient's fax device does not support color faxing. • RX image reduction Enables/disables automatic reduction of incoming - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 197
connection is poor, selecting a lower transmission start speed may solve transmission problems. ◦ RX start speed Selects the fax reception speed. The fax reception automatically. For details on the procedure to print ACTIVITY REPORT manually: Summary of Reports and Lists • TX report Selects whether - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 198
not be supported depending on the country or region of purchase. Contact your telephone company to confirm whether it provides this service. Easy setup The printer must be set up depending on your telephone line and use of the faxing function. Follow the procedure according to the instructions on - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 199
Print settings • Prevent paper abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality. • Adjust horizontal print position Adjusts the print position when the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 200
strength (%) IPv4 address IPv4 subnet mask IPv4 default gateway IPv6 link-local address MAC address (Wi-Fi) Printer name Bonjour service name Setting Enabled (connected)/Enabled (disconnected)/Disable XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX (up to 32 characters) 2.4 GHz/5 GHz Inactive/WEP(64bit)/WEP - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 201
. ◦ WPS (Push button method) Select when you perform settings for Wi-Fi using a wireless router supporting a Wi-Fi Protected Setup (WPS) push button method. Follow the on-screen instructions during setup. ◦ Other connection types Manual connect (adv.) Select when you perform settings for Wi-Fi - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 202
IPv4 default gateway IPv6 link-local address MAC address (Wi-Fi) Printer name Bonjour service name ("XX" represents alphanumeric characters.) XX/XX XXX. XXX. XXX. XXX ( on the touch screen with the smartphone, or also by manually obtaining the network name and password. • Enable/disable Wireless - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 203
default gateway IPv6 link-local address MAC address (Wired LAN) Printer name Bonjour service name XXX. XXX. XXX. XXX (12 characters) XXX. XXX. XXX. WSD settings Setting items when you use WSD (one of the network protocols supported in Windows). ◦ Enable/disable WSD Selects whether WSD is enabled or - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 204
timeout length. • Bonjour settings Setting items when you use Bonjour. ◦ Enable/disable Bonjour Selecting Enable allows you to use Bonjour to perform the network settings. ◦ Service name Specifies the Bonjour service name. You can use up to 48 characters for the name. Note You cannot use the same - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 205
Selecting Enable allows you to activate discontinuous reception when the printer is connected to a device compatible with wired LAN. • IPsec settings Selecting Enable allows you to specify the IPsec security. 205 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 206
Other printer settings Important • The administrator password is required to change the settings if it is enabled to change the settings on the operation panel using the administrator password. • Date/time settings Sets the current date and time. Setting Sender Information • Date display format Sets - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 207
◦ Keypad volume Selects the beep volume when pressing the touch screen or the buttons on the operation panel. ◦ Alarm volume Selects the alarm volume. ◦ Line monitor volume Selects the line monitor volume. ◦ Offhook alarm Selects the alarm volume when the phone receiver is not put on the hook - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 208
Important • Depending on the type of original or the state of the document cover, forgetting to remove the original may not be detected. • Keyboard settings Set the keyboard. Select Full keyboard to select the keyboard layout from the following three types. ◦ QWERTY ◦ QWERTZ ◦ AZERTY • Ink level - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 209
Rearrange home screen icons You can rearrange the icons on the home screen to an easy-to-use order. 1. Check that printer is turned on. 2. Select Setup on the HOME screen. Using Touch Screen The setup menu screen will appear. 3. Select Device settings. The Device settings screen is displayed. - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 210
Language selection Changes the language for the messages and menus on the touch screen. Important • The administrator password is required to change the settings if it is enabled to change the settings on the operation panel using the administrator password. Japanese / English / German / French / - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 211
If you select Yes, the firmware update starts. Follow the onscreen instructions to perform update. Note • If the firmware update is not complete setup Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup, follow the display on the touch screen to perform - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 212
Administrator password settings The administrator password can be set or canceled. Important • The administrator password of the printer is set from the time of purchase. It is set in the serial number of the printer which consists of 9 characters (the first 4 characters are alphabet and the latter - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 213
Set the password using 4 to 32 characters. Only alphanumeric characters are available. From a security point of view, it is recommended to set the password of 8 characters or more in combination of alphanumeric characters. 9. Select Apply. 10. Enter the administrator password again. 11. Select Apply - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 214
User management settings The administrator makes settings to manage users. 1. Check that printer is turned on. 2. Select Setup on the HOME screen. Using Touch Screen The setup menu screen will appear. 3. Select Device settings. The Device settings screen is displayed. 4. Select User - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 215
to change the settings if it is enabled to change the settings on the operation panel using the administrator password. • Web service setup only Sets the Web service settings back to the default. • LAN settings only Sets the LAN settings back to the default. • Telephone number only Deletes all - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 216
Feed settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. For - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 217
. • Issue registration code In order to link the web service and printer, obtain the registration code from the service origin. • DNS server setup Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup, follow the display on the touch screen to perform - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 218
(Setup) on the HOME screen. Using Touch Screen 3. Select ECO. 4. Select Power control. 5. Select Use auto power control. 6. Check on-screen instructions and select Next. 7. Specify settings as necessary. A: Specify the length of time to turn the printer off automatically when no operation is - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 219
• Selecting Do not use power control disables all settings of the power control and scheduling. Using Duplex Printing Follow the procedure below to use duplex printing. 1. Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using Touch Screen 3. Select ECO. 4. Select Two- - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 220
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. In addition, you can specify the time range to reduce the operating noise. Important • Set the current date and time in advance. Setting Sender Information Follow the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 221
Specify End time in the same procedure, and select OK. You can reduce the operating noise during the specified time. The confirmation screen is displayed and the icon appears as the Quiet setting menu icon. Important • Operating speed is reduced compared to when OFF is selected. • This function - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 222
System information To display this menu, select System information in (Hint). • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number. • MAC address (Wi-Fi) Displays the MAC - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 223
Job management To display this menu, select Job management in (Hint). • Display job history Displays the job history of Print from/Copy/Communication log. • Print job history Prints the job history of Print from/Copy/Communication log. • Restrict job history access This is the menu for the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 224
Registering Favorite Settings (My Presets) You can register the favorite copying, scanning, or faxing settings and call them up from the HOME screen. You can register up to 20 settings. Registering the Setting Calling Up the Registered Setting Editing/Deleting the Registered setting Registering the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 225
Calling Up the Registered Setting Follow the procedure below to call up the registered setting. 1. Check that printer is turned on. 2. Select My Presets on the HOME screen. Using Touch Screen 3. Select setting you want to call up. Editing/Deleting the Registered setting Follow the procedure - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 226
3. Select Yes on displayed screen. 4. Select Exit. 226 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 227
Checking the Total Number of Uses of Printer You can check the total number of uses of the printer (e.g. the total number of printing, copying, sending/ receiving faxes, or scanning). 1. Check that printer is turned on. 2. Select (Hint) on HOME screen. Using Touch Screen The hint menu screen - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 228
% RH (no condensation) * For the temperature and humidity conditions of papers such as photo paper, refer to the paper's packaging or the supplied instructions. Storage environment Temperature: 32 to 104 °F (0 to 40 °C) Humidity: 5 to 95 % RH (no condensation) Power supply AC 100-240 V, 50/60 Hz - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 229
speed Transmission speed Gradation Density adjustment Memory Fax resolution Public Switched Telephone Network (PSTN) IP phone line (IP phone line with quality of no problem at all by using in conversation) Super G3, G3 Black: MH, MR, MMR Color: JPEG max. 33.6 kbps (Automatic fallback) Black: Approx - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 230
99 destinations) Regular dialing (with Numeric buttons) Automatic redialing Manual redialing (max. 10 destinations) Activity report (after every protocol Wired LAN Wi-Fi SNMP, HTTP, TCP/IP (IPv4/IPv6) Supported Standards: IEEE802.3u (100BASE-TX) / IEEE802.3 (10BASE-T) Transfer speed: - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 231
changed without notice. macOS Operating System macOS 10.12.6 - macOS 10.15 Other Supported OS iOS, iPadOS, Android, Chrome OS Some functions may not be available with the supported OS. Refer to the Canon web site for details. Information in this manual is subject to change without notice. 231 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 232
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 232 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 233
Supported Media Types For best results, choose paper designed for how you are printing. A variety of paper for documents as well as photos or illustrations is - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 234
and the Printer (Media Type) (Windows) Page Sizes You can use the following page sizes. Note • Page sizes and media types the printer supports differ depending on the OS you are using. Standard sizes: • Letter • Legal • Executive • A6 • A5 • A4 • B5 • B-Oficio • M-Oficio • Foolscap • Legal(India - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 235
• Nagagata 3 • Nagagata 4 • Yougata 4 • Yougata 6 • Envelope C5 • Envelope Monarch Special sizes • Minimum size: 3.50 x 5.00 in. (89.0 x 127.0 mm) • Maximum size: 8.50 x 47.24 in. (216.0 x 1200.0 mm) * * When Height of Page Size is set to a value exceeding 26.61 in. (676 mm), Media Type is set to - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 236
Paper Load Limit This section shows the paper load limits of the rear tray, the cassette, and the paper output tray. Paper Load Limits of Rear Tray and Cassette Paper Load Limit of Paper Output Tray Note • Page sizes and media types differ depending on the country or region where the paper is sold. - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 237
Paper other than Genuine Canon Paper Common Name Plain Paper (including recycled paper)*1 Envelopes Rear Tray Cassette Approx. 100 sheets (Legal, B- Approx. 250 sheets Oficio, M-Oficio, Foolscap, Legal(India): 10 sheets) 10 envelopes N/A *1 Normal feeding at maximum capacity may not be - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 238
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • Damp paper • Paper thinner than a postcard, including plain paper or notepad paper cut to a - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 239
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 240
Economy Mode By setting Print qlty to Economy, the consumption of ink can be reduced. More printing is available compared with when Print qlty is set to Standard. • Number of printable sheets (A4 plain paper) Number of printable sheets per pigment black ink bottle Standard mode: 6,000 sheets Economy - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 241
Printing Printing from Computer Printing Using Operation Panel Paper Settings Printing from Smartphone/Tablet Using PIXMA/MAXIFY Cloud Link 241 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 242
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing from Chrome OS 242 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 243
Printing from Application Software (macOS AirPrint) Printing Basic Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 243 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 244
3. Select paper size and paper type from printer Register the set paper size and paper type on the printer operation panel. For instructions, see "Paper Settings." 4. Start printing from your application software The Print dialog opens. 5. Select printer Select your model from the Printer list - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 245
Note • Click Show Details to switch the setup window to the detailed display. 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Feed from and Media Type from Media & Quality of the pop-up menu. Remove the Two-Sided check mark if you are not printing on both - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 246
settings of printer are disabled. Check LAN settings of printer and enable Bonjour settings. • Refer to "Cannot Print Using AirPrint" for printing problems. • The display of the settings screen may differ depending on the application software you are using. Printing of Envelopes For printing on - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 247
Printing on Postcards This section describes the procedure for printing on postcards. 1. Load postcards in printer 2. Select paper size and paper type from the printer Register Hagaki for paper size from the printer operation panel. Also, register Ink Jet Hagaki, Hagaki K, or Hagaki for paper type, - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 248
Important • Two-sided printing is not possible for postcards, so remove the Two-Sided check mark. If you print with the Two-Sided check mark on, the printing result may not be as you intended. • You will get cleaner printing if you print the message side first and then print the address side. 5. - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 249
Adding Printer Procedure for adding printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. If your printer is connected via USB, and you connect the USB - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 250
How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 251
error message may differ depending on the OS version. • The printer part names in the error message may differ from what is listed in this manual. • If the content of the error message is difficult to understand, check the error message displayed on the printer operation panel. 251 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 252
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2. Select your model, and then click Open Print - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 253
Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if you are not logged on as the administrator. - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 254
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide 254 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 255
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) 255 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 256
Printing Photo Data Printing Photographs Saved on USB Flash Drive Basic Setting Items for Photo Printing Using Operation Panel 256 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 257
displayed. Select Print photos in the displayed screen. • If no printable photo data is saved on the USB flash drive, Saved data is not of a supported type. is displayed on the touch screen. • If more than 2,000 photo data are saved on the USB flash drive, the photo data is split - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 258
You can print a copy of the displayed photo by pressing Color button. • To change the display method, the number of copies, or the print settings: Tap near the bottom of the displayed photo to display menus. A: Total number of copies is displayed When selecting, the Check total no. of copies screen - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 259
Note You can specify the number of copies for each photo. Display the photo you want to print and specify the number of copies when the desired photo is displayed. C: Select to switch the photo group. For details: Using Useful Display Functions D: Select to display the Settings screen. You can - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 260
For details: Using Useful Display Functions G: Select to display the multiple photos at once. For more on the display method: Using Useful Display Functions 7. Press Color button. The printer starts printing. Note • To cancel printing, press the Stop button. • While processing the print job, you - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 261
2. Specify number of copies and print settings for each photo. Note • While processing the print job, you cannot change the setting for Page size or Type on print settings confirmation screen. The setting is the same as the setting for the photo included in the print job. 3. Press Color button. The - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 262
Setting Items for Photo Printing Using Operation Panel You can specify the setting of page size, media type, photo fix and so on to print the photos saved on the USB flash drive. Print Settings Screen The following screen is displayed by selecting Settings. Setting Items Flick vertically to - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 263
Select print quality according to the photo. • Print date Activates/deactivates to print the date (shooting date) on a photo. Note • The shooting date is printed according to the settings of Date display format in Other printer settings under Printer settings. Other printer settings 263 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 264
Paper Settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. Note • - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 265
• When you insert the cassette: The screen to register the cassette paper information is displayed. If the page size on the touch screen matches the size of the paper loaded in the cassette, select Yes. If not, select Change to change the setting in accordance with the size of the loaded paper. * - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 266
When you start printing/copying, a message is displayed and the paper setting specified for printing/ copying is shown under the message. Check the message and select Next. When the screen to select the operation is displayed, select one of the operations below. Note • Depending on the setting, the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 267
Note • If you do not know what paper information to register to the printer, press the Back button when the screen to select the operation is displayed. • For more on the proper combination of paper settings you can specify by the printer driver (Windows) or on the touch screen: Paper Settings on - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 268
Copying Making Copies Basics Two-Sided Copying Special Copy Menu Reducing/Enlarging Copies Collated Copying 268 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 269
Making Copies This section describes the basic procedure to perform standard copying. 1. Check that printer is turned on. 2. Load paper. 3. Select Copy on the HOME screen. Using Touch Screen The Copy standby screen is displayed. 4. Load original on platen or in ADF (Auto Document Feeder). 5. - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 270
Select the numbers to specify the number of copies. C: The scanning method and copy layout are displayed. Switch the scanning method from the ADF and layout (single-sided/two-sided). D: Select to register the current scan settings as a custom setting. Registering Favorite Settings (My Presets) E: - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 271
Load the original on the platen and select the same button (Black button or Color button) as the one which you previously pressed. Important • When you load the original on the platen, move the document cover gently. Note • When Print qlty (print quality) is set High, you cannot add the copying job. - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 272
Setting Items for Copying You can change the copy settings such as magnification and intensity. Print Settings Screen The following screen is displayed by selecting Settings in the Copy standby screen. Preview When Preview is displayed on the print settings screen, selecting Preview allows you to - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 273
function is not available with current settings. is displayed on the touch screen. Change the setting, following the on-screen instructions. Following setting items can be changed. • Intensity Specify the intensity. A: Select to activate/deactivate automatic intensity adjustment. When ON is - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 274
Important • If you use Economy with Type set to Plain paper and the quality is not as good as expected, select Standard or High for Print qlty and try copying again. • Select High for Print qlty to copy in grayscale. Grayscale renders tones in a range of grays instead of black or white. • Layout - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 275
Scanning Scanning from Computer (Windows) Scanning from Computer (macOS) Scanning from Operation Panel 275 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 276
Scanning from Computer (macOS) Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer) Important • Available functions and settings - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 277
Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Important • Available functions and settings vary depending on your scanner or printer. 277 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 278
IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 279
Note • To set the applications to integrate with, see Settings Dialog. 279 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 280
allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes; scan - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 281
Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder) 281 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 282
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2. Start IJ Scan - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 283
Scanning Tips Positioning Originals (Scanning from Computer) 283 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 284
If scanned by detecting the item type and size automatically, the response may differ. In that case, adjust the cropping frame (selection box) manually. Photos, Postcards, Business Cards, and BD/DVD/CD Magazines, Newspapers, and Documents Single item: Place the item face-down on the platen, with - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 285
in which items cannot be scanned, click Home to return to the top page of the Online Manual for your model and search for "Items You Can Place & How to Place Items." : when scanning two or more documents. • For supported document sizes when scanning from the ADF, click Home to return to the top - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 286
any original has been removed from platen. 2. Open document tray (A). 3. Slide the document guide (B) all the way out. 4. Load document with side to scan facing up in document tray. Insert the document until it stops. 5. Adjust document guide to match width of document. Do not slide the document - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 287
Note • When scanning duplex documents, place the front sides facing up. They will not be scanned correctly if placed the other way around. Placing Items (When Using Stand) 1. Place item on platen. 1. Open the document cover. 2. Place the item with the side to scan facing the platen, and then align - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 288
2. Gently close document cover. While scanning, hold the document cover gently with your hand to keep it closed. Important • Keep these points in mind when using the scanner in the upright position. Do not subject the scanner to vibration during operation. The correct image results may not be - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 289
Faxing Preparing for Faxing Registering Recipients Sending Faxes Using Operation Panel of Printer Sending Faxes from Computer (Windows) Sending Faxes from Computer (Mac OS) Receiving Faxes Other Useful Fax Functions 289 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 290
line and use of the faxing function. All Setup FAX Setup Guide Individual Setup Step1 Connecting Telephone Line Step2 Setting Telephone Line Type the fax setting according to the instruction on the touch screen. Easy setup If you set up according to the instruction on the touch screen, the receive - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 291
fax image may be corrupted or a communication error may occur. Such services as Caller ID, etc. may not operate properly on the telephone priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually. Basic Connection (Connecting with General - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 292
how to connect various lines. These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 293
• Connecting to an Internet Telephone A: Digital Subscriber Line B: xDSL modem (splitter may not be built-in to the modem) C: Broadband router compatible with Internet Telephone D: Computer E: Telephone or answering machine F: WAN (Wide Area Network) port G: LAN (Local Area Network) port H: TEL port - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 294
Setting Telephone Line Type • Connecting to an ISDN Line For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router. 294 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 295
For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type. Important • For users manually in China: Setting the Telephone Line Type Manually in China Note • Telephone line type will not appear in countries or regions where Rotary pulse is not supported - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 296
dialing. Touch tone Select when your telephone line type is tone dialing. Setting the Telephone Line Type Manually in China This section describes the procedure to set the telephone line type manually in China. 1. Check that printer is turned on. 2. Select Setup on the HOME screen. Using Touch - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 297
Rotary pulse Select when your telephone line type is pulse dialing. Touch tone Select when your telephone line type is tone dialing. 297 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 298
Setting Receive Mode Set the receiving operation (receiving mode). For details on how to set the receive mode: Setting Receive Mode You can select the appropriate mode. For details on the selectable receive mode: About Receive Mode For details on the advanced settings of the receive mode: Advanced - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 299
switch Select when receiving voice calls (with a telephone or answering machine connected to the printer) and subscribing to a ring pattern detection service provided by your telephone company. Receiving operation: 1. When a call incomes, the telephone will ring. 2. The printer detects a fax call by - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 300
not to switch automatically during a call. Note • If you subscribe to Duplex Ringing service in Hong Kong, the number of times the external device rings specified with Ring count in you subscribe to Duplex Ringing service in Hong Kong, we recommend that you select Manual/ auto switch: OFF. 300 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 301
Short-short-long/Short-long-short) Sets the distinctive ring pattern of a call that the printer assumes is a fax call. If you subscribe to a DRPD service, set the ring pattern to match the pattern assigned by your telephone company. Setting DRPD Ring Pattern (US and Canada only) ◦ Ring count You can - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 302
5. Select DRPD. 6. Select Advanced. 7. Select ring pattern that your telephone company assigned to your fax number. 8. Specify number of time and select OK. 9. Select OK. The Function list screen is displayed. 302 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 303
Setting Sender Information You can set the sender information such as date/time, unit name, and unit fax/telephone number. About Sender Information Setting Date and Time Setting Daylight Saving Time (Summer Time) Registering User Information About Sender Information If the unit name and unit fax/ - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 304
1. Check that printer is turned on. 2. Select Setup on the HOME screen. Using Touch Screen 3. Select Device settings. 4. Select Other printer settings. 5. Select Date/time settings. 6. Set date. 1. Select a setting item to change. 2. Select number to enter. Enter only the last two digits - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 305
2. Select number to enter. Enter the date and time in 24-hour format. 3. Select OK. 4. Select OK again when all settings are completed. Setting Daylight Saving Time (Summer Time) Some countries adopt the daylight saving time (summer time) system that shifts the clock time forward at certain periods - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 306
3. Select Device settings. 4. Select Other printer settings. 5. Select Daylight saving time setting. 6. Select ON. To disable summer time, select OFF. 7. Set date and time when summer time starts. 1. Set date when summer time starts. Select a setting item to change, and then specify the setting - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 307
2. Set time (in 24-hour format) when summer time ends. Select a setting item to change, and then specify the setting. Select OK again when all settings are completed. 9. Press the Back button to return to HOME screen. Registering User Information This section describes the procedure to register the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 308
6. Select User information settings. The screen to register the unit name and the unit fax/telephone number is displayed. 7. Enter unit name. 1. Select entry field under Unit name. The screen to enter the character is displayed. 2. Enter unit name. 3. Select OK. Note • You can enter the name up to - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 309
3. Select OK. Note • You can enter the fax/telephone number up to 20 digits, including spaces. 9. Select Register to finalize registration. 309 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 310
Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 (Windows) Registering Recipients Using Speed Dial Utility2 (macOS) 310 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 311
Registering Recipients Using Operation Panel of Printer Registering recipients in the printer's directory in advance allows you to dial fax/telephone numbers simply. The following methods to register are available: • Recipient registration Registering the recipient's fax/telephone number and name - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 312
Registering Fax/Telephone Number of Recipients Before you can use the printer's directory, you need to register the recipients' fax/telephone numbers. Follow the procedure below to register the recipients' fax/telephone numbers. 1. Check that printer is turned on. 2. Select FAX on the HOME screen. - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 313
8. Select a registration method. 9. Register recipients' fax/telephone number. Register the recipients' fax/telephone number depending on the registration method selected. • By entering the number The screen to register the recipient's fax/telephone number and name is displayed. Go to next step. • - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 314
The screen to enter the character is displayed. 2. Enter recipient's name. 3. Select OK. Note • You can enter the name up to 16 characters, including spaces. 11. Enter recipient's fax/telephone number. If you select a fax/telephone number on From outgoing call log or From incoming call log, the fax/ - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 315
• You can check the recipient's numbers and names you have registered by printing RECIPIENT TELEPHONE NUMBER LIST. Printing List of Registered Destinations 315 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 316
Registering Recipients in Group Dial If you register two or more registered recipients to a group dial, you can send the same document successively to all recipients registered to the group dial. 1. Check that printer is turned on. 2. Select FAX on the HOME screen. Using Touch Screen The Fax - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 317
The screen to register the group name and the member of the group is displayed. 8. Enter group name. 1. Select entry field of group name. The screen to enter the character is displayed. 2. Enter group name. 3. Select OK. Note • You can enter the name up to 16 characters, including spaces. 9. - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 318
Display by ID number A: Select to switch the display by name and by ID number. B: Select to display the screen to select an initial. You can search the registered recipient by initial. By selecting the initial, the registered recipients are displayed in alphabetical order from the selected character - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 319
Note • To delete the recipient from the group dial, select a recipient that you want to delete from the list. After the confirmation screen is displayed, select Yes to delete the recipient from the group dial. 3. To add another member, select Add member again. The printer's directory is displayed. - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 320
Changing Registered Information To change information registered for recipient and group dial, follow the procedure below. 1. Check that printer is turned on. 2. Select FAX on the HOME screen. Using Touch Screen The Fax standby screen is displayed. 3. Select Function list. The Function list - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 321
When the confirmation screen is displayed, select Yes to delete the recipient from the group dial. 5. Select Complete to finalize changing. 321 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 322
Deleting Registered Information To delete information registered for recipient and group dial, follow the procedure below. 1. Check that printer is turned on. 2. Select FAX on the HOME screen. Using Touch Screen The Fax standby screen is displayed. 3. Select Function list. The Function list - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 323
Printing List of Registered Destinations You can print a list of the fax/telephone numbers and can keep it near the printer to refer to when dialing. 1. Check that printer is turned on. 2. Load paper. 3. Select FAX on the HOME screen. Using Touch Screen The Fax standby screen is displayed. 4. - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 324
Registering Recipients Using Speed Dial Utility2 (macOS) About Speed Dial Utility2 Speed Dial Utility2 is a utility for forwarding the telephone directory registered on the printer to a computer and registering/changing it on the computer. In addition, you can register the telephone directory edited - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 325
Starting Up Speed Dial Utility2 Important • Before starting up Speed Dial Utility2, make sure that the printer is connected to the computer correctly. • Do not plug in or unplug any cables while the printer is in operation, or when the computer is in sleep or standby mode. • If your printer is - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 326
. Note • For checking printer's MAC address, refer to "Checking Network Information" for your model from Home of the Online Manual. • For printer that supports both wireless LAN connection and wired LAN connection, MAC address of wired LAN connection is displayed regardless of the connection method - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 327
list are selected, you cannot use the Edit... button. 6. Load from PC... Displays the telephone directory saved on the computer. 7. Instructions Displays this guide. 8. Exit Quits Speed Dial Utility2. Information registered or edited using Speed Dial Utility2 is neither saved on the computer nor - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 328
Saving Registered Telephone Directory on Printer to Your Computer Follow the procedure below to save the telephone directory (includes recipients' name, recipients' fax/ telephone number, group dial, user's name, user's fax/telephone number, and rejected numbers) that registered on the printer to - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 329
Registering a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to register fax/telephone numbers. Note Before you register fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. 1. Start up Speed Dial Utility2. 2. Select a printer - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 330
Note • You can only add the numbers that have already been registered. 6. Click OK. To continue registering fax/telephone numbers or a group dial, repeat steps 4 to 6. • To save the registered information on the computer. 1. Click Save to PC.... 2. Enter file name on displayed screen, and then click - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 331
Changing a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to change fax/telephone numbers. Note • Before you change fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. 1. Start up Speed Dial Utility2. 2. Select a printer from - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 332
To delete a member: Select a code to delete from group dial, and then click - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 333
Deleting a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to delete fax/telephone numbers. Note • Before you delete fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. 1. Start up Speed Dial Utility2. 2. Select a printer from - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 334
Changing Sender Information Using Speed Dial Utility2 Follow the procedure below to change the user's name or fax/telephone number. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click User Information Setting from - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 335
Registering/Changing Rejected Number Using Speed Dial Utility2 Follow the procedure below to register, change, or delete rejected numbers. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click Rejected Number Setting from - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 336
Registering Telephone Directory Has been Saved on Your Computer to Printer You can load the data of the telephone directory (RSD file, *.rsd) and register it to your printer. The data of the telephone directory (RSD file, *.rsd) that is exported from other printer can be loaded and registered to - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 337
Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax/Telephone Number Basic Resending Faxes (Redialing Busy Number) Setting Items for Sending Faxes 337 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 338
Sending Faxes by Entering Fax/Telephone Number This section describes dialing and sending faxes directly by entering the fax/telephone numbers. Important • It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax/telephone numbers. When - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 339
when you select FAX on the HOME screen for the first time. When you set up for faxing, follow the procedure according to the instructions on the touch screen. 4. Dial recipient's fax/telephone number. 1. Select entry field of fax/telephone numbers. 2. Enter fax/telephone number. J: Enters the number - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 340
• Color transmission is available only when the recipient's fax device supports color faxing. • Do not open the document cover until scanning transmission while it is in progress, press Stop button, and then follow the instructions on the touch screen. • If documents remain in the ADF after the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 341
Note • When your printer is connected to a PBX (Private Branch Exchange) system, refer to the operating instructions of the system for details on dialing the recipient's fax/telephone number. • In case the printer was not able to send a fax, such as when - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 342
's line is busy, the printer will redial the number after a specified interval. Automatic Redialing • Manual Redialing You can redial to the recipients dialed by entering the fax/telephone numbers. Manual Redialing Important • It may be possible that faxes will reach unintended recipients due to the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 343
is available only when the recipient's fax device supports color faxing. Note • For manual redialing, the printer memorizes up to 10 recent cancel manual redialing, press Stop button. To cancel a fax transmission while it is in progress, press Stop button, and then follow the instructions on - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 344
Setting Items for Sending Faxes You can change the send settings such as the scan contrast or the scan resolution on the Fax standby screen. Select to change the send settings. • ScanRes. The following settings of the scan resolution are selectable. Standard Suitable for text-only documents. Fine - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 345
• ADF duplex scan Select whether to perform duplex scanning from the ADF. Note • After sending a fax with Duplex, this setting returns to Simplex automatically. The touch screen returns to the Fax standby screen when you finish specifying the setting and selecting OK. 345 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 346
Sending Faxes from Computer (Mac OS) Sending Faxes Using AirPrint General Notes (Fax Transmission Using AirPrint) 346 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 347
First, check your environment. • AirPrint operation environment A computer running Mac OS. Note • For supported operating system versions, click Home to return to the top page of the Online Manual for your model and search for "Specifications." • Requirement The computer and your printer must be - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 348
1. Make sure printer is on. 2. In application, open document to fax. 3. Open Print dialog. To open the Print dialog, you typically select Print... from the File menu of your application software. 4. Select Canon XXX series - Fax (where "XXX" is the model name) from Printer list. 5. Specify fax paper - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 349
6. Enter fax/telephone numbers in To. 349 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 350
, wait until redialing starts, and then press the printer's Stop button. • For more details, click Home to return to the top page of the Online Manual for your model and search for "FAX settings." 350 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 351
General Notes (Fax Transmission Using AirPrint) Sending faxes is subject to the following restrictions. • Enter the characters in To and Dialing Prefix so that the total number of characters is within 40 characters. • You can use the following characters for To: Character 0 - 9 * # + space - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 352
Receiving Faxes Receiving Faxes Changing Paper Settings Memory Reception 352 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 353
Receiving Faxes This section describes the preparation necessary for receiving a fax and how to receive a fax. Preparing for Receiving Fax Prepare for receiving a fax according to the following procedure. 1. Check that printer is turned on. 2. Select FAX on the HOME screen. Using Touch Screen - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 354
the HOME screen, and then press Black button or the Color button to receive the fax. • To receive a fax without picking up the handset, select Manual/auto switch: ON in Advanced. RX start time allows you to specify the number of seconds until the printer switches to fax reception. 354 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 355
• If you have subscribed to Duplex Ringing service in Hong Kong, the telephone will ring a specified number of fax tone, wait for at least 5 seconds after it stops, and then hang up the handset. If Manual/auto switch: ON is selected in Advanced, set RX start time to longer than the time before the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 356
When FAX only mode is selected: • When the call is a fax: The printer will receive the fax automatically. Note • If a telephone is connected to the printer, the telephone will ring when a call incomes. • You can change the number of times to ring the telephone with Ring count in Advanced. When DRPD - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 357
need to select the appropriate ring pattern on the printer. Setting DRPD Ring Pattern (US and Canada only) • For Network switch The name of this service varies depending on the country or region of purchase. This setting may not be also available depending on the country or region of purchase. 357 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 358
Changing Paper Settings This printer prints received faxes to paper loaded in the printer beforehand. You can use the operation panel to change the paper settings for printing faxes. Make sure that the settings are appropriate for the loaded paper. Important • If the size of loaded paper is - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 359
Paper src Select a paper source (Rear tray/Cassette 1/Cassette 2/Auto) where paper is loaded. Note • When Auto is selected, paper is fed from the paper source where the paper that matches the paper settings (page size and media type) is loaded. Page size Select the page size from A4, Letter, or - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 360
Memory Reception If the printer was not able to print the received fax, the received fax is stored in the printer's memory. The FAX Memory lamp is lit and Fax received. Saved in memory. is displayed at the Fax standby screen. Important • If you unplug the power cord, all faxes stored in the printer - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 361
• You pressed Stop button to cancel printing of a fax: Press HOME button and select FAX to resume printing of the fax. Note • The printer can store up to max. 250 pages* (max. 30 documents) of faxes in the printer's memory. * When using ITU-T No.1 chart (Standard mode) • If the printer's memory - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 362
Other Useful Fax Functions Document Stored in Printer's Memory 362 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 363
Document Stored in Printer's Memory If the sending faxes is not complete or the printer was not able to print the received faxes, these faxes are stored in the printer's memory. If an error occurred during a fax transmission, the document is not stored in the printer's memory. In the following cases - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 364
Printing Document in Printer's Memory You can print a specified document in the printer's memory or print all the received documents in its memory at a time. When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 365
6. Select a print menu. • To print the memory list (MEMORY LIST): You can print a list of the documents in the printer's memory by selecting Print doc. list. When the print confirmation screen is displayed, select Yes. The printing starts. MEMORY LIST shows the transaction number of the unsent or - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 366
Deleting Document in Printer's Memory You can delete a specified document in the printer's memory or delete all the documents in its memory at a time. Note • When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 367
5. Select a delete menu. • To specify a document to delete: Select a document to delete on the Memory list screen, select Delete specified doc.. Note • If the specified document is not stored in the printer's memory, There is no document that can be deleted. is displayed. Select OK to return to the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 368
Saving Document in Printer's Memory to USB Flash Drive You can save the received faxes stored in the printer's memory to the USB flash drive as PDF files using the operation panel of the printer. You can save a specified document in the printer's memory to the USB flash drive or save all the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 369
A: Date and time of transaction and fax/telephone number B: Transaction number (TX/RX NO.) A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received. C: Color is displayed for color transmission/ - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 370
File name (file extension: PDF): Running numbers, starting from FAX_0001 File date: The date and time of saving as set in the printer. For details on how to set the date and time: Setting Date and Time 370 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 371
Forwarding Document in Printer's Memory to Shared Folder on Computer You can forward the received faxes stored in the printer's memory to the shared folder on the computer as PDF files using the operation panel of the printer. You can forward a specified document in the printer's memory to the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 372
5. Select Memory reference. The memory list is displayed. A: Date and time of transaction and fax/telephone number B: Transaction number (TX/RX NO.) A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 373
Note • When you specify a PIN code for a registered folder, a screen asking you to enter a PIN code is displayed. Entering the PIN code allows you to assign the shared folder as the destination. Note • You can forward up to 250 pages of fax as one PDF file. • You can forward up to 2000 PDF files on - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 374
a Fax/"Fax received. Saved in memory." Appears Cannot Receive a Fax/Cannot Receive a Color Fax FAX Setup Guide When Error Occurred Message (Support Code) Appears Repairing Your Printer Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 375
Standby Screen List of Support Code for Error IJ Scan Utility Error Messages (Windows) IJ Scan Utility Lite Error Messages (macOS) ScanGear (Scanner Driver) Error Messages (Windows) Operation Problems Network Communication Problems Printing Problems Problems while Printing/Scanning from Smartphone - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 376
Scanning Problems (macOS) Faxing Problems Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem Repairing Your Printer 376 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 377
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wired LAN Wireless - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 378
Fi Connection Checking Status Code Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly Wired LAN Cannot Find Printer Searching Printer by IP - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 379
via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Checking Status Code Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly 379 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 380
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 380 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 381
Cannot Find Printer on Network Cannot Find Printer During Setup While using printer: Cannot Find Printer while Using Wi-Fi 381 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 382
properly, try the items in [Step 2] and try to set up from the beginning. Step 1 Check the basic items for Wi-Fi Step 2 Solve the problem, using IJ Network Device Setup Utility Items to check for wired LAN: When connecting the printer to wired LAN, check/respond to all the items - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 383
address filtering, MAC address filtering, and DHCP function. For more on checking the settings of the wireless router, refer to the instruction manual supplied with the wireless router or contact the manufacturer. Important • Depending on the wireless router, note that different network name (SSID - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 384
instruction manual supplied with the wireless router or contact the manufacturer. When you complete checking [Step 1] above, try to set up from the beginning. If the printer cannot be detected after trying to set up from the beginning, proceed to [Step 2]. [Step 2] Solve the problem - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 385
up from the beginning. If the printer cannot be detected after trying to set up from the beginning, proceed to [Step 2]. Step 2 Solve the Problem, Using IJ Network Device Setup Utility Diagnose and repair the network connections using IJ Network Device Setup Utility. Download IJ Network Device Setup - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 386
back of the printer. Important • Check the orientation of the "Type-B" connector and connect to the printer. For details, refer to the instruction manual supplied with the USB cable. Check2 Follow procedure below to connect printer and computer again. Important • For macOS, make sure the lock icon - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 387
1. Download the latest MP Drivers. 2. Turn off printer. 3. Shut down computer. After shutting down, restart your computer and install the latest MP Drivers downloaded in step 1. 387 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 388
Setup Utility. • For Windows: Starting Up IJ Network Device Setup Utility • For macOS: Starting Up IJ Network Device Setup Utility If the problem persists after diagnosis and repair with IJ Network Device Setup Utility, check the following items. Check1 Check the (Network status) icon on the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 389
wireless router. To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. Note • Use 2.4 GHz or dialog box. (Windows) If not, select it to enable bidirectional support. Check7 Make sure security software's firewall is off. If your - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 390
If the problem is not resolved, click here and redo setup. 390 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 391
Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 391 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 392
devices. • If the power is already turned on, cycle the power switch. • It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP update interval, energy saving mode, etc.) or to update the wireless router firmware. For details, contact the manufacturer - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 393
network name (SSID) of the correct frequency band of the Wi-Fi router. To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. To check the current network settings of the printer, display it using the operation panel of the printer - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 394
are restricted, the Wi-Fi channels do not match. See the instruction manual provided with your computer and check the Wi-Fi channel number available for you use alphanumeric characters for network name (SSID). (macOS) If the problem is not resolved, click here and redo setup. • Positioning: Make - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 395
For details, refer to your device's instruction manual or visit the manufacturer's website. To check the network name (SSID) for Wireless router, connect the cable to the LAN side of the router. If the problem is not resolved, click here and redo setup. Cannot Print/Scan/Fax through Network 395 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 396
the computer is connected to the wireless router. For more on how to check the computer settings or connection status, see your computer instruction manual or contact its manufacturer. Check2 If MP Drivers are not installed, install them. (Windows) Click here and install the MP Drivers. Check3 When - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 397
• For macOS: Starting Up IJ Network Device Setup Utility If the problem persists after diagnosis and repair with IJ Network Device Setup Utility, check Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 398
details, see If WPA/WPA2 Details Screen Appears. Note • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2Personal). • Wi-Fi) screen in IJ Network Device Setup Utility, follow the on-screen instructions to set the password length, format, and the password to use. For details, - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 399
Up IJ Network Device Setup Utility If this does not solve the problem, see below. Cannot Communicate with Printer After Enabling MAC/IP Address router setting. To check the wireless router setting, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 400
Check3 If using WPA/WPA2 key or a password, make sure encryption key for computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer. For - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 401
Other Network Problems Checking Network Information Restoring to Factory Defaults 401 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 402
Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below. • For Windows: 1. Select Command Prompt from Start. 2. Enter "ipconfig/all" and press Enter. The IP address and MAC address of your computer - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 403
3. Click TCP/IP to check the IP address, or click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1. Select Command Prompt from Start. 2. Type the ping - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 404
3 packets transmitted, 3 packets received, 0% packet loss If "100% packet loss" appears, communication is not taking place. Otherwise, computer is communicating with target device. Checking Network Setting Information To check the printer's network settings information, print out the network - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 405
Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing/scanning/faxing operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, click here and redo setup. • - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 406
Problems while Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet 406 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 407
cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Fi is enabled on your device. For details, refer to your device's instruction manual. Check3 Is the printer connected to the wireless router? • Use the lower - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 408
network key (password), etc.) are identical with those of the wireless router. To check the settings of your smartphone/tablet, refer to the instruction manual provided with it. If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the network - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 409
the settings of your device (smartphone/tablet). Make sure Wi-Fi is enabled on your device. For details, refer to your device's instruction manual. Check4 Make sure printer is selected as connection for device (e.g. smartphone or tablet). Select the network name (SSID) for Wireless Direct specified - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 410
If the distance between the printer and device is too far, wireless communication becomes poor. Place the printer and device close to each other. Check7 Make sure 5 devices are already connected. Wireless Direct does not allow more than 5 devices to be connected. 410 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 411
Printing Problems Printer Does Not Print Ink Does Not Come Out Ink Runs Out Fast Printer Does Not Pick up or Feed the Paper/"No Paper" Error Printout Results Are Unsatisfactory 411 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 412
the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device. • There could also be a problem with the USB cable. Replace the USB cable and retry the printing. If you use the printer with - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 413
the information set for the rear tray or the cassette, an error message appears on the touch screen. Follow the instructions on the touch screen to solve the problem. Note • You can select whether the message which prevents misprinting is displayed. To change the message view setting when printing - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 414
Note • If multiple printers are registered to your computer, select Set as Default Printer from System Preferences > Printers & Scanners for a printer to make the one selected by default. Check7 Are you trying to print a large data file? (Windows) If you are trying to print a large data file, it - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 415
Ink Does Not Come Out Check1 Check the remaining ink level. Checking Ink Level Check2 Are the print head nozzles clogged? Print the nozzle check pattern and make sure that the ink is coming out normally. For details on printing the nozzle check pattern, print head cleaning, and print head deep - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 416
, so perform it only when necessary. How to Perform Ink Flush Note • Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly. 416 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 417
Ink Runs Out Fast After you refill the ink tank, the printer takes in ink from the ink tank and ink flows into the printer. Ink may seem to run out fast due to this procedure. 417 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 418
the printing orientation. • When you load the paper on the rear tray, place the print side facing UP and align the right and left paper guides with the paper stack. Loading Paper Check3 Is paper too thick or curled? Unsupported Media Types Check4 When loading envelopes, consider the following. When - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 419
Insert the paper so that your hand does not directly touch the part in the center of the rear tray when removing the foreign object. 3. Remove foreign object by hand with paper inserted. Put your hand between the paper you inserted and the rear tray to remove the foreign object. 4. Remove the folded - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 420
? See Rear View for the positions of the transport unit cover and the rear cover. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 421
Printout Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned/distorted lines, or uneven colors, check the paper and print quality settings first. Check1 Make sure that Print target for plain paper is set to Text and photos. Select (Setup) on HOME - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 422
and to what you are printing. If you notice blurs or uneven colors, increase the print quality setting and retry the printing. Check4 If problem is not resolved, check also the sections below. See also the sections below: Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 423
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Printing Is Blurry Colors Are Wrong 423 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 424
White Streaks Appear Check1 Check paper and print quality settings. Printout Results Are Unsatisfactory Check2 Are the print head nozzles clogged? Print the nozzle check pattern and make sure that the ink is coming out normally. For details on printing the nozzle check pattern, print head cleaning, - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 425
Step3 Clean the print head again. After cleaning the print head again, print the nozzle check pattern and check the result. If it still does not improve, go to the next step. Step4 Clean the print head deeply. After cleaning the print head deeply, print the nozzle check pattern and check the result. - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 426
Refer to the instruction manual supplied with the paper for detailed information on the printable side. • When copying, see also the sections reprint from it. Note • Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly. 426 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 427
Printed in Black and White If the ink used by the printer is set to Black only, printouts from a computer etc. will be printed in black and white. To print in color, select (Setup) on HOME screen, select Device settings > Other printer settings, and set Force ink tank selection to All ink tanks. - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 428
, adjust the print head position. Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment manually. Aligning the Print Head Manually Check3 Increase print quality and try printing again. Increasing the print quality using - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 429
Check paper type. Make sure you are using the right paper for what you are printing. Supported Media Types Check3 Correct curl before loading paper. When using Photo Paper Plus Semi-gloss, , the paper may smudge or may not feed properly. Follow the instructions below to correct the paper curl. 429 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 430
at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 in. / 3 mm (C) in height before printing. This may improve the print result. (B) Print side We recommend - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 431
Note • If User management settings is enabled, the user selection screen is displayed before the HOME screen is displayed. • From computer (Windows): 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 432
During duplex printing, ink may stain the inside of the printer, smudging the printout. Perform bottom plate cleaning to clean inside of printer. Cleaning Inside the Printer (Bottom Plate Cleaning) Note • To prevent staining inside the printer, be sure to set the correct paper size. Check9 Set - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 433
Scanning Problems (macOS) Scanning Problems 433 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 434
Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 434 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 435
Scanner Does Not Work Check 1 Check that your scanner or printer is turned on. Check 2 With network connection, check the connection status and reconnect as needed. Check 3 With USB connection, connect the USB cable to a different USB port on the computer. Check 4 If the USB cable is connected to a - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 436
Scanner Driver Does Not Start Check 1 Make sure the application software supports AirPrint. Check 2 Select your scanner or printer on the application's menu. Note • The operation may differ depending on the application. Check 3 Scan and save images - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 437
Faxing Problems Problems Sending Faxes Problems Receiving Faxes Telephone Problems Poor Quality Fax Received 437 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 438
Problems Sending Faxes Cannot Send a Fax Errors Often Occur When Send a Fax 438 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 439
line sound (dial tone) from the printer when you touch the hook key, the telephone line connection may be incorrect or there may be a problem with the telephone line. Check that the connection method of the telephone line is correct, and contact your telephone company and the manufacturer of your - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 440
message is displayed on the touch screen. When an error message is displayed on the touch screen, check the cause. For messages, refer to Message (Support Code) Appears. Press the Stop button and if the message is closed, you can send the fax. 440 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 441
Errors Often Occur When Send a Fax Check Check telephone line condition or connection. If errors occur frequently when using an Internet telephone, it is possible that they can be reduced by selecting Reduce for Error reduction setting (VoIP) on Advanced FAX settings under FAX settings. For details, - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 442
Problems Receiving Faxes Cannot Print a Fax/"Fax received. Saved in memory." Appears 442 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 443
print, the administrator and general users with Memory reference permission can print the fax received document from Memory reference. Print it manually from FAX > Function list > Memory reference. If a password is set, the administrator needs to enter the password. The General users who - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 444
Telephone Problems Cannot Dial Telephone Disconnects During a Call 444 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 445
Cannot Dial Check1 Is telephone line cable connected correctly? Check that the telephone line cable is connected correctly. Connecting Telephone Line Check2 Is telephone line type of printer or external device set correctly? Check the telephone line type setting and change it as necessary. Setting - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 446
Telephone Disconnects During a Call Check Is telephone line cable or telephone (or a peripheral device such as an external telephone, an answering device, or a computer modem) connected correctly? Check that the telephone line cable and the telephone (or a peripheral device such as an external - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 447
Poor Quality Fax Received Check1 Check scan settings of sender's fax device. Ask the sender to adjust the scan settings of the fax device. Check2 Is ECM RX set to OFF? Select ON for ECM RX in Adv. communication settings in Advanced FAX settings under FAX settings. If ECM RX is enabled, the sender's - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 448
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in Touch Screen 448 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 449
printer, leave it for at least 2 minutes, and then plug it back in and turn on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 450
Printer Turns Off Unexpectedly or Repeatedly Check If printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • To disable the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 451
Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 2. Select Auto Power Settings. 3. Select Disable for Auto Power Off. 4. Select OK. 5. Select OK on the displayed screen. The setting to shut off the power automatically is disabled. Note • Refer to below to disable the setting from - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 452
USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing or scanning is slow. • Hi-Speed USB connection does not work. • A message such as "This device can perform faster" appears. (Windows) Note • If your system environment does not support Hi- - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 453
• Check the orientation of the "Type-B" connector and connect to the printer. For details, refer to the instruction manual supplied with the USB cable. Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box. (Windows) If not, select it to - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 454
Wrong Language Appears in Touch Screen Follow the instructions below to select your language. 1. Tap the HOME button and wait a little. 2. Select (Setup). Using Touch Screen 3. Select . 4. Select sixth setting item from top. 5. Select a - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 455
Installation and Download Problems Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows) 455 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 456
Failed to MP Drivers Installation (Windows) If the MP Drivers were not installed correctly, make sure that all Windows Updates have been applied. If all Windows Updates have not been applied, apply all Windows Updates. After confirming Windows Update, perform the following operations to install the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 457
Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers in advance. Download the latest MP Drivers for your model on the download page of the Canon website. After the download is completed, overwrite and install the new version of the MP Drivers according to the specified - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 458
Errors and Messages When Error Occurred Message (Support Code) Appears 458 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 459
, for example, if the paper runs out or jams, a troubleshooting message appears automatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Message are displayed on the Computer Screen (Windows - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 460
When a Support Code and a Message are displayed on the Printer's Touch Screen: For details on how to resolve errors with Support Codes, see List of Support Code for Error. For details on how to resolve errors without Support Codes, see Message (Support Code) Appears. 460 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 461
file because an error has occurred while scanning the file, the format is not supported, or the file is too large. ◦ Make sure the PDF file is printable . In this case, print from the computer. • Saved data is not of a supported type. ◦ There is no image data or document data saved on the USB flash - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 462
Screen for the message displayed on the fax standby screen. Error Regarding Automatic Duplex Printing Is Displayed Check See Automatic Duplex Printing Problems and take the appropriate action. Error Regarding Power Cord Being Unplugged Is Displayed (Windows) The printer may have been unplugged while - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 463
Serial Bus controllers and USB Printing Support. Note • If the USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer. Check2 Make sure printer is properly connected to computer. 3. Click General tab and check for a device problem. 463 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 464
If a device error is shown, see Windows Help to resolve it. Other Error Messages (Windows) Check If an error message appears outside printer status monitor, check the following: • "Could not spool successfully due to insufficient disk space" Delete any unnecessary files to increase the amount of - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 465
code" is an error number, and appears along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support Code Appears on Printer's Touch Screen and Computer Screen • 1000 to 1ZZZ 1000 1007 1008 1070 1200 1215 1262 1300 1303 1304 1309 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 466
5200 5207 5400 5700 5C02 5C30 • 6000 to 6ZZZ 6000 6001 6004 6500 6700 6701 6800 6801 6830 6831 6832 6833 6900 6901 6902 6910 6920 6921 6930 6931 6932 6933 6936 6937 6938 6939 693A 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6A83 6A84 6D01 • 7000 to 7ZZZ 7500 7600 7700 7800 • 9000 to 9ZZZ 9000 9500 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 467
What to Do When Paper Is Jammed If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If you cannot see the jammed paper at the paper output slot or the rear tray: ◦ If the paper fed from the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 468
1300 Cause Paper is jammed when feeding paper from rear tray. What to Do Remove the jammed paper following the instructions below. Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 469
with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 470
jammed paper, do not turn the printer upside down or tilt it. The ink may leak out. • If the measures above do not solve the problem: Removing Jammed Paper from Rear Side 2. Load paper in cassette properly. Loading Plain Paper in Cassette 3. Select OK on printer's touch screen. 470 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 471
page you were printing if it was not printed properly due to the paper jam. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 472
jammed paper, do not turn the printer upside down or tilt it. The ink may leak out. • If the measures above do not solve the problem: Removing Jammed Paper from Rear Side 2. Load paper properly. Loading Plain Paper in Cassette Loading Plain Paper / Photo Paper in Rear Tray 3. Select OK on - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 473
page you were printing if it was not printed properly due to the paper jam. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 474
paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer • If the measures above do not solve the problem: Removing Jammed Paper from Rear Side Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. 474 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 475
paper either from the paper output slot or the feed slot, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 476
If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. 3. Check if jammed paper is under print head holder. If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 477
If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. Pull out the paper at an angle of about 45 degrees. 477 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 478
6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper. • Any paper left under the print head holder? • Any small bits of paper left in the printer? • Any paper left in the left - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 479
still inside the printer. Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 480
Removing Jammed Paper from Rear Side Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Turn off the printer after making sure it has completed sending or receiving all the faxes. Do not - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 481
4. Slowly pull out paper. Note • Do not touch the inner parts of the printer. If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps. 1. Detach transport unit cover. 481 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 482
Lift up the transport unit cover and pull out it. 2. Slowly pull out paper. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed. 4. If parts (A) are raised, lower them toward you. 482 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 483
5. Attach transport unit cover. Insert the transport unit cover slowly all the way into printer and take down the transport unit cover. 5. Attach rear cover. Push in the rear cover until it is closed completely. 483 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 484
paper and loading it correctly. • Before printing, pull out the paper output tray. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 485
corresponding actions below. • Load paper in the rear tray. Loading Plain Paper / Photo Paper in Rear Tray Loading Envelopes in Rear Tray • Align the paper guides of the rear tray with both edges of the paper. After carrying out the above measures, select OK on the printer's touch screen to cancel - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 486
differs depending on the paper source. The loadable paper in the cassette 1 is A4, Letter, A5, B5 or Executive size plain paper. • Align the paper guides of the cassette 1 with the edges of the paper. After carrying out the above measures, select OK on the printer's touch screen to cancel the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 487
Printer Setup Load one or more sheets of A4 or Letter size plain paper in the cassette 1. Note • After loading the paper, align the paper guides of the cassette 1 with the edges of the paper. Select OK on the printer's touch screen to cancel the error. Note • If you are printing - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 488
• The loadable paper differs depending on the paper source. The loadable paper in the cassette 2 is A4 or Letter size plain paper. • Align the paper guides of the cassette 2 with the edges of the paper. After carrying out the above measures, select OK on the printer's touch screen to cancel the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 489
1070 Cause Paper cannot be fed because the paper feed rollers are dirty. What to Do Press the printer's Stop button to cancel printing. Then perform the paper feed roller cleaning of rear tray. • From the printer's operation panel: Cleaning Paper Feed Rollers 489 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 490
1200 Cause Scanning unit / cover is open. What to Do Close the scanning unit / cover and wait for a while. Do not forget to close it, such as after refilling ink tanks. 490 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 491
Print head may be damaged. What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 492
1496 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge for details on - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 493
1723 Cause The maintenance cartridge is not installed. What to Do Install the maintenance cartridge. Refer to Replacing Maintenance Cartridge for details on installing the maintenance cartridge. 493 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 494
1724 Cause The currently installed maintenance cartridge cannot be used. This printer cannot use maintenance cartridges that have been installed in other printers. What to Do Replace with a new maintenance cartridge. Replacing Maintenance Cartridge 494 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 495
1725 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge for details on - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 496
1726 Cause The maintenance cartridge is full. What to Do Replace the maintenance cartridge. Replacing Maintenance Cartridge Note • The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used. When this message is displayed, you must - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 497
1727 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Tap the printer's OK button to cancel the error and then prepare a new maintenance cartridge. For details on the maintenance cartridge, see Replacing Maintenance - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 498
close the scanning unit / cover. In the case of the first printer setup, click here, select your printer name on the page, and follow the instructions. 498 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 499
2113 Cause Paper settings specified when printing/copying do not match either the rear tray or the cassette paper information registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 500
Select the appropriate action. Note • Depending on the settings, some of the options below may not be displayed. Print with the loaded paper. Select this option to print/copy on the loaded paper with the paper settings specified when printing/ copying. For example, when the paper size specified when - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 501
Note • You can configure the setting to hide the misprint prevention message. When set to hide the message, printing/copying begins regardless of whether the paper settings specified when printing/ copying and the paper information of the rear tray registered on the printer or the cassette match. To - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 502
2114 Cause Paper settings specified when printing/copying do not match the paper information for the rear tray registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, refer to the - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 503
Select the appropriate action. Note • Depending on the settings, some of the options below may not be displayed. Print with the loaded paper. Select this option to print/copy on the loaded paper with the paper settings specified when printing/ copying. For example, when the paper size specified when - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 504
Note • You can configure the setting to hide the misprint prevention message. When set to hide the message, printing/copying begins regardless of whether the paper settings specified when printing/ copying and the paper information of the rear tray registered on the printer match. To change whether - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 505
An internal part will need replacing soon. What to Do Select OK on the printer's touch screen to cancel the error. Contact your nearest Canon service center to request a repair as soon as possible. You cannot replace the internal parts of the printer yourself. Important • If you unplug the power - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 506
3252 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Tap the printer's OK button to clear the error message. 506 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 507
4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing. 507 - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 508
Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 509
Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 510
touching it with paper or your hand, it could damage the printer. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 511
: Cleaning the Print Heads • From the operation panel of the printer: How to Perform Ink Flush If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 512
Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not - Canon MAXIFY GX7021 | GX7000 series User Manual - Page 513
Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not
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GX7000 series
Online Manual
English