Canon PIXMA TS3100/TS3120 TS3100 series User Manual
Canon PIXMA TS3100/TS3120 Manual
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Canon PIXMA TS3100/TS3120 manual content summary:
- Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 1
TS3100 series Online Manual Basic Operation Network Handling Paper, Originals, FINE Cartridges, etc. Maintenance Overview of the Machine Information about Paper Printing Copying Scanning Frequently Asked Questions List of Support Code for Error English - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 2
Contents Using Online Manual 8 Symbols Used in This Document 9 Touch-enabled Device Users ( Plain Paper / Photo Paper 50 Loading Originals 55 Loading Originals on the Platen Glass 56 Supported Originals 58 Replacing a FINE Cartridge 59 Replacing a FINE Cartridge 60 Checking the Ink Status - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 3
Examining the Nozzle Check Pattern 74 Cleaning the Print Head 75 Deep Print Head Cleaning 76 Aligning the Print Head 77 Performing Maintenance Functions from Your Computer (Mac OS 80 Opening Remote UI for Maintenance 81 Cleaning the Print Heads 82 Adjusting Print Head Position 84 Checking - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 4
133 Quiet setting 134 Initializing Printer Settings 135 Switching/Disabling Wireless Connection Function 136 Specifications 137 Information about Paper 141 Supported Media Types 142 Paper Load Limit 144 Unsupported Media Types 145 Handling Paper 146 Printing 147 Printing from Computer 148 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 5
Wireless Router Settings 199 Cannot Proceed beyond Printer Connection Screen 200 Cannot Find Printer while Using Wireless LAN 202 Network Connection Problems 205 Printer Suddenly Cannot Be Used 206 Network Key Unknown 211 Printer Cannot Be Used After Replacing Wireless Router or Changing - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 6
246 Installation and Download Problems 247 Cannot Install MP Drivers (Windows 248 Updating MP Drivers in Network Environment (Windows 250 Errors and Messages 251 An Error Occurs 252 Message (Support Code) Appears 259 List of Support Code for Error 265 List of Support Code for Error (Paper - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 7
1401 275 1430 276 1485 277 1682 278 1686 279 1688 280 168A 281 1700 282 1890 283 2900 284 2901 285 4102 286 4103 287 5011 288 5012 289 5100 290 5200 291 5B00 292 6000 293 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 8
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual 8 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 9
could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment. These must be observed - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 10
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold." 10 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 11
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 12
Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 13
you may have executed with Licensor regarding such Contributions. 6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 14
granted, provided that the above copyright notice appears in all copies and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of CMU and The Regents of the University of California not be used in advertising or publicity pertaining - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 15
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 16
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 17
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 18
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 19
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 20
MIT License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 21
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The following applies only to products supporting Wi-Fi. (c) 2009-2013 by Jeff Mott. All rights reserved. Redistribution - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 22
Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone/Tablet Copying 22 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 23
from a Computer This section describes how to print photos with My Image Garden. 1. Open the paper support (A). 2. Pull out the paper output tray (B) and the output tray extension (C). 3. Load paper vertically WITH THE PRINT SIDE FACING YOU. 4. Adjust the paper guide (D) with the paper left side. 23 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 24
After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD. 5. Press Paper Select button (E) to select a paper size according to the paper loaded on the rear tray and press OK button (F). 24 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 25
6. Click the My Image Garden icon (G) in Quick Menu. The Guide Menu screen is displayed. Note • The number and types of icons displayed vary depending on your region, the registered printer/ scanner and the installed applications. 7. Click the Photo Print icon (H). 25 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 26
8. Click the folder (I) with photos you want to print. 9. Click the photos (J) you want to print. For Windows: To select two or more photos at a time, click photos while pressing the Ctrl key. For Mac OS: To select two or more photos at a time, click photos while pressing the command key. 10. Click - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 27
you use images on your computer, such as photos taken with a digital camera, in a number of ways. • For Windows: My Image Garden Guide • For Mac OS: My Image Garden Guide • If your printer is not displayed on Mac OS, the AirPrint setting in My Image Garden may not be correct. For details - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 28
how to download Canon PRINT Inkjet/SELPHY, see below. Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY 1. Open the paper support (A). 2. Pull out the paper output tray (B) and the output tray extension (C). 3. Load paper vertically WITH THE PRINT SIDE FACING YOU. 4. Adjust the - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 29
After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD. 5. Press Paper Select button (E) to select a paper size according to the paper loaded on the rear tray and press OK button (F). 29 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 30
6. Start (Canon PRINT Inkjet/SELPHY) from your smartphone/tablet. 7. Select Photo Print on Canon PRINT Inkjet/SELPHY. The list of photos saved on your smartphone/tablet is displayed. 8. Select a photo. You can also select multiple photos at once. 9. Specify the number of copies, paper size, etc. - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 31
This section describes how to load originals and copy them to plain paper. 1. Open the paper support (A). 2. Pull out the paper output tray (B) and the output tray extension (C). 3. Load paper vertically WITH THE PRINT SIDE FACING YOU. 4. Adjust the paper guide (D) with the paper left side. 31 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 32
After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD. 5. Press Paper Select button (E) to select a paper size according to the paper loaded on the rear tray and press OK button (F). 32 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 33
6. Open the document cover (G). 7. Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark (H). 8. Close the document cover. 9. Press the Black button (I) or Color button (J). 33 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 34
Important • Do not open the document cover until copying is complete. Note • Your printer is equipped with many other convenient copy features. Copying 34 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 35
using a wireless router. ◦ While you are using the printer with Wireless Direct, Internet connection from the printer becomes unavailable. In that case, web services for the printer cannot be used. ◦ If you connect a device connected to the Internet via a wireless router to the printer that is in - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 36
the printer via network connection. Network Connection Tips Changing Printer's Setting Using Web Browser Troubleshooting See Network Settings and Common Problems for troubleshooting on network connection. Notice/Restriction See below for details. • Restrictions on network settings: Restrictions - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 37
, see the manual supplied with the manual for your network device or contact its manufacturer. • This printer does not support IEEE802.11ac, IEEE802.11a, or IEEE802.11n (5 GHz). Check if your device supports the next screen of this guide until setup is complete. • see the router manual or contact its - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 38
• In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. • Devices - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 39
Network Connection Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN/Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connection Method 39 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 40
printer name* XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enable/disable Bonjour Enable Service name Canon TS3100 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable ("XX" represents - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 41
Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 42
Connecting to Another Computer via LAN/Changing from USB to LAN Connection For Windows: For Mac OS: For Windows: To add a computer to connect to the printer on a LAN or to change from USB to LAN connection, perform setup using the Setup CD-ROM or from the web page. For Mac OS: To connect an - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 43
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. 1. Make sure printer is turned on. 2. Load two sheets of A4 or Letter-sized plain - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 44
3-2-7 3-2-8 3-2-9 3-2-10 3-2-11 3-2-12 3-2-13 3-2-14 3-2-15 3-2-16 3-2-17 3-2-18 3-2-19 3-2-20 3-2-21 3-2-22 3-2-23 3-2-24 3-2-25 3-2-26 3-2-27 Channel Encryption WEP Key Length Authentication TCP/IPv4 IP Address Subnet Mask Default Gateway TCP/IPv6 Link Local Address Link Local Prefix Length - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 45
3-2-28 3-2-29 3-2-33 3-2-34 3-3 3-3-1 3-3-2 3-3-3 3-3-4 3-3-5 3-3-6 3-3-7 3-3-8 3-3-9 3-3-10 3-3-11 3-3-12 3-3-13 3-3-14 3-3-15 3-3-16 5 5-1 5-4 5-5 5-6 Default Gateway3 Default Gateway4 IPsec Security Protocol Access Point Mode MAC Address Connection SSID Password Channel Encryption Authentication - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 46
Name Bonjour service name Bonjour service name (Up to 52 alphanumeric characters) LLMNR LLMNR setting Enable/Disable SNMP SNMP setting Enable/Disable PictBridge Commun. PictBridge Communi- Enable/Disable cation DNS Server Obtain DNS server Auto/Manual address automatically Primary Server - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 47
mode on the printer following the procedure below. 1. Make sure printer is turned on. 2. Press Direct button and release it when (Direct) icon appears. Follow instructions on your smartphone or tablet. • For Mac OS: Redo setup from the web page. 47 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 48
Handling Paper, Originals, FINE Cartridges, etc. Loading Paper Loading Originals Replacing a FINE Cartridge 48 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 49
Loading Paper Loading Plain Paper / Photo Paper 49 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 50
trial print, it can cause paper jams. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 51
(B) and the output tray extension (C). 3. Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU. 4. Adjust the paper guide (D) with the paper left side. Do not slide the paper guide too hard against the paper. The paper may not be fed properly. 51 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 52
Important • Always load paper in the portrait orientation (E). Loading paper in the landscape orientation (C) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (G). After loading paper on the rear tray, the Paper status and the current paper size flash on the - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 53
5. Press Paper Select button (H) to select a paper size according to the paper loaded on the rear tray and press OK button (I). Note • After loading paper, select the size and type of the loaded paper on the print settings screen of the computer. • There are various types of paper, such as paper - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 54
and an error code are displayed if these settings do not match to prevent incorrect printing. When the error message and the error code are displayed, check and correct the paper settings. 54 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 55
Loading Originals Loading Originals on the Platen Glass Supported Originals 55 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 56
Loading Originals on the Platen Glass 1. Load an original on the platen glass. 1. Open the document cover. 2. Load the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass. Align the corner of the original with the alignment mark . Important • Be sure to observe the following when loading - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 57
2. Close the document cover gently. Important • After loading the original on the platen glass, be sure to close the document cover before starting to copy or scan. 57 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 58
Supported Originals Item Types of originals Size (width x height) Details - Text document, magazine, or newspaper - Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Max. 8.5 x 11.7 inches (216 x 297 mm) 58 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 59
Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status with the Ink Lamps on the Operation Panel Ink Tips 59 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 60
Replacing a FINE Cartridge When remaining ink cautions or errors occur, the error code will appear on the LCD to inform you of the error. In this state, the printer cannot print or scan. Check the error code and take appropriate action. An Error Occurs While using the printer, the periphery of the - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 61
• Color ink may be consumed even when printing a black-and-white document or when black-andwhite printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 62
2. Remove the FINE cartridge. Important • Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area. • Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables. 5. Prepare a new FINE cartridge. 1. Take a new FINE - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 63
Important • If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully. • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape. • Do not reattach the protective tape once you have - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 64
2. Push the FINE cartridge in and up firmly until it snaps into place. Important • Check if the FINE cartridge is installed correctly. 64 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 65
• The printer cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges. 7. Close the cover. Note • If the error code is displayed on the LCD after the cover is closed, take appropriate action. An Error Occurs • The printer may make - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 66
install a used FINE cartridge, the indicated ink level of it may not be correct. In such case, refer to the ink level information only as a guide. • When remaining ink cautions or errors occur, the ink lamps and the Alarm lamp will flash to inform you of the error. Also the error - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 67
Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. Ink is not only used for printing, but also for cleaning the print head to maintain the optimal printing quality. The printer has the function to automatically clean the ink jet - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 68
Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer (Windows) Performing Maintenance Functions from Your Computer (Mac OS) Cleaning 68 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 69
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 69 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 70
are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the FINE cartridge. This can cause trouble with the FINE cartridge. Note • Check if ink remains in the FINE cartridge. Checking the Ink Status with the Ink Lamps on the - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 71
still not resolved: Step5 Replace the FINE cartridge. Replacing a FINE Cartridge Note • If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair. When the Print Results Are Not Even such as the Ruled Lines Are Misaligned - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 72
From the computer • For Windows: Adjusting Print Head Position • For Mac OS: Adjusting Print Head Position 72 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 73
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE cartridge whose ink is low. You need to prepare - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 74
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern (A) or horizontal white streaks in the pattern (B). If there are missing lines in the pattern (A): Cleaning the print head is required. (C) - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 75
print head. This takes about 1 minute. 4. Check the print head condition. To check the print head condition, print the nozzle check pattern. Note • If the problem is not resolved after cleaning the print head twice, clean the print head deeply. 75 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 76
, turn off the power and clean the print head deeply again after 24 hours. If the problem is still not resolved, replace the FINE cartridge with a new one. If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair. 76 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 77
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the FINE cartridge whose ink is low. You need - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 78
Important • Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly. • If the print head alignment sheet was not printed correctly, press the Stop button, then redo this procedure from the beginning. 6. Load the print head - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 79
Note • If the print results are still not satisfactory after adjusting the print head position as described above, adjust the print head position manually from the computer. • For Windows: Adjusting Print Head Position • For Mac OS: Adjusting Print Head Position • To print and check the current head - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 80
Performing Maintenance Functions from Your Computer (Mac OS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 80 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 81
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 82
print quality has improved, click Yes. To cancel the check process, click No. If cleaning the head once does not resolve the print head problem, clean it once more. Important • Cleaning consumes a small amount of ink. Cleaning the print head frequently will rapidly deplete your printer's ink supply - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 83
Before running the deep cleaning, check the following items: Check whether the printer is on and open the printer's cover. Check the following items for each ink. Then, if necessary, perform Deep cleaning. • Is there ink remaining in the cartridge? • Did you push in the ink cartridge completely - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 84
Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Auto head alignment 1. Select Utilities from Remote UI 2. Click Auto head alignment A message appears. 3. Load paper in printer - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 85
Checking Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the FINE cartridge types of your model. If you select Printer status from Remote UI, the ink status appears as an illustration. Estimated ink levels You can check the types and levels of - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 86
Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) 86 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 87
be complete when the paper is ejected. 5. Press the Stop button. If the problem is not resolved after cleaning the paper feed rollers on the rear tray, turn off while rotating the white plastic part (A) manually. Perform this operation two or more times. Do not touch the rollers (B) with your - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 88
After cleaning the paper feed rollers, turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning the paper feed rollers, contact your nearest Canon service center to request a repair. 88 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 89
ink, perform Bottom Plate Cleaning again. Note • When performing Bottom Plate Cleaning again, be sure to use a new piece of paper. If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 90
90 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 91
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When repairing, lending, or disposing of the printer Keeping Print - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 92
Safety Safety Precautions Regulatory Information WEEE (EU&EEA) 92 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 93
Safety Precautions Choosing a location • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 94
, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 95
and virgin paper (certified to an environmental stewardship scheme), which complies with EN12281 or a similar quality standard. In addition it can support printing on media down to a weight of 64g/m2, lighter paper means less resources used and a lower environmental footprint for your printing - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 96
96 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 97
off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more information regarding return and recycling of WEEE products, please visit www.canoneurope.com/weee. Nur für Europäische Union und - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 98
ressources naturelles. Pour plus d'informations sur les points de collecte des équipements à recycler, contactez vos services municipaux, les autorités locales compétentes, le plan DEEE approuvé ou le service d'enlèvement des ordures ménagères. Pour plus d'informations sur le retour et le recyclage - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 99
autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l'Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein) Aquest símbol indica que aquest - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 100
Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a Directiva REEE (2012/19/UE) e a legislação nacional. Este produto deverá ser colocado num ponto de recolha designado, por exemplo, num local próprio autorizado quando adquirir um produto semelhante novo ou num - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 101
www.canon-europe.com/weee. Gjelder kun den europeiske union og EØS (Norge, Island og Liechtenstein) Dette symbolet indikerer at dette produktet ikke skal kastes sammen med husholdningsavfall, i henhold til WEEE-direktiv (2012/19/EU) og nasjonal lov. Produktet må leveres til et dertil egnet - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 102
köps (en mot en). Olämplig hantering av avfall av den här typen kan ha en negativ inverkan på miljön och människors hälsa på grund av de potentiellt farliga ämnen som kan återfinnas i elektrisk och elektronisk utrustning. Din medverkan till en korrekt avfallshantering av den här produkten bidrar - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 103
Tylko dla krajów Unii Europejskiej oraz EOG (Norwegia, Islandia i Liechtenstein) Ten symbol oznacza, że zgodnie z dyrektywą WEEE dotyczącą zużytego sprzętu elektrycznego i elektronicznego (2012/19/UE) oraz przepisami lokalnymi nie należy wyrzucać tego produktu razem z odpadami gospodarstwa domowego. - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 104
mõeldud kogumispunkti. Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 105
Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne smete odvreči v gospodinjske odpadke. Ta izdelek morate odložiti na ustrezno zbiralno mesto, na primer pri pooblaščenem prodajalcu, ko kupite podoben nov izdelek ali na zbiralno mesto za recikliranje - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 106
mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi (2012/19/EC) i vašem - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 107
Handling Precautions Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When repairing, lending, or disposing of the printer Keeping Print Quality High 107 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 108
representative. • Paper money • Money orders • Certificates of deposit • Postage stamps (canceled or uncanceled) • Identification badges or insignia • Selective service or draft papers • Checks or drafts issued by governmental agencies • Motor vehicle licenses and certificates of title • Traveler - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 109
Printer Handling Precautions Do not place any object on the document cover! Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it. 109 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 110
or damage to the printer, making the printer unable to print. 3. Retract the paper output tray and the output tray extension, then close the paper support. 4. Unplug the printer cable from the computer and from the printer, then unplug the power cord from the printer. 5. Use adhesive tape to secure - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 111
When repairing, lending, or disposing of the printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 112
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 113
Main Components and Their Use Main Components Power Supply Indication of LCD 113 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 114
Main Components Front View Rear View Inside View Operation Panel 114 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 115
Front View (1) document cover Open to load an original on the platen glass. (2) paper support Open to load paper on the rear tray. (3) paper guide Align with the left side of the paper stack. (4) rear tray Load paper here. Two or more sheets of the same size and type of - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 116
(8) operation panel Use to change the settings of the printer or to operate it. Operation Panel (9) platen glass Load an original here. 116 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 117
Rear View (1) power cord connector Plug in the supplied power cord. (2) USB port Plug in the USB cable to connect the printer with a computer. Important • Do not touch the metal casing. • Do not plug in or unplug the USB cable while the printer is printing or scanning originals with the computer. - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 118
Inside View (1) FINE cartridge (ink cartridges) A replaceable cartridge that integrates print head and ink tank. (2) FINE cartridge holder Install the FINE cartridge. The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot. - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 119
Operation Panel * All lamps on the operation panel are shown lit in the figure below for explanatory purposes. (1) ON button Turns the power on or off. Before turning on the power, make sure that the document cover is closed. (2) ON lamp Lights after flashing when the power is turned on. (3) Network - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 120
. (14) Color button* Starts color copying. You can also press this button to finalize your selection for the setting item. * In the software applications or manuals, the Color and Black buttons are collectively called the "Start" or "OK" button. 120 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 121
Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer 121 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 122
Confirming that the Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. • The LCD will turn off if the printer is not - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 123
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If the error code - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 124
Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This is the default setting - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 125
plug/power cord is split. Caution • If you find anything unusual with the power plug/power cord described above, Unplugging the Printer and call for service. Using the printer with one of the unusual conditions above may cause a fire or an electric shock. 125 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 126
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 127
cannot print may occur according to the network status. We recommends placing the printer near the wireless router. (Signal strength: 50 % or less): The problem such as the printer cannot print may occur. Place the printer near the wireless router. Wireless LAN is enabled but the printer is not - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 128
(7) Paper size Displays the current paper size. The paper size also flashes while you select the paper size after pressing the Paper Select button. 128 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 129
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Settings from Operation Panel 129 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 130
Changing Printer Settings from Your Computer (Mac OS) Managing the Printer Power Changing the Printer Operation Mode 130 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 131
Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allows you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 132
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Device settings from Remote UI 2. If necessary, complete the following settings: Custom settings - Detect paper setting mismatch If the check box is - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 133
Changing Settings from Operation Panel Quiet setting Turning on/off Printer Automatically Initializing Printer Settings Switching/Disabling Wireless Connection Function 133 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 134
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. 1. Make sure that the printer is turned on. 2. Press the Setup button until "12" appears on the LCD. 3. Press the Color button. - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 135
over network may become impossible. To use the printer over network, perform setup with the Setup CD-ROM or perform it according to the instructions on our website. • For Mac OS, Smartphone, or Tablet: When using the printer over wireless LAN, note that initialization erases all network settings on - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 136
Switching/Disabling Wireless Connection Function Follow the procedure below to switch the wireless connection function or to disable it. 1. Make sure that the printer is turned on. 2. Press the Network button. 3. Make sure that the icon has disappeared on the LCD. 136 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 137
Specifications General Specifications Printing resolution (dpi) 4800* (horizontal) x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB Port: Hi-Speed USB *1 LAN Port: Wireless LAN: IEEE802.11n / IEEE802.11g / IEEE802.11b *2 Print width Printable - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 138
of papers such as photo paper, refer to the paper's packaging or the supplied instructions. Temperature: 32 to 104 °F (0 to 40 °C) Humidity: 5 to 95 (H) inches Approx. 435 (W) x 316 (D) x 145 (H) mm * With the Paper Support and Paper Output Tray retracted. Approx. 8.5 lb (Approx. 3.9 kg) * With the - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 139
Wireless LAN Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b Frequency bandwidth: 2.4 GHz Channel: 1-11 or 1-13 * Frequency bandwidth and available channels differ depending on country or region. - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 140
10 Mobile Some functions may not be available with the supported OS. Refer to the Canon web site for details. Mobile for Windows. • Internet connection is required to use Easy-WebPrint EX and all the user's guide. • Easy-WebPrint EX: Internet Explorer 8, 9, 10 and 11* (for Windows) is required - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 141
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 141 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 142
Supported Media Types For best results, choose paper designed for how you are printing. A variety of paper for Camera Page Sizes You can use the following page sizes. Note • Page sizes and media types the printer supports differ depending on the OS you are using. Standard sizes: • Letter • Legal 142 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 143
• A4 • B5 • A5 • L(89x127mm) • KG/4"x6"(10x15) • 2L/5"x7"(13x18) • Hagaki • Square 5"x5" 127x127mm Special sizes Special page sizes must be within the following limits: • Minimum size: 3.50 x 5.00 inches (89.0 x 127.0 mm) • Maximum size: 8.50 x 26.61 inches (215.9 x 676.0 mm) Paper Weight You can - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 144
Paper Load Limit Genuine Canon Paper Paper for printing documents: Media Name Canon Red Label Superior Canon Océ Office Colour Paper Rear Tray Approx. 60 sheets Approx. 50 sheets Paper Output Tray Approx. 10 sheets Approx. 10 sheets Paper for printing photos: Note • - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 145
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • Damp paper • Paper that is too thin (weighing less than 17 lb (64 g /m2)) • Paper that is - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 146
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 147
Printing Printing from Computer Printing from Digital Camera Printing from Smartphone/Tablet Paper Settings 147 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 148
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (AirPrint) Printing Using Canon Application Software Printing Using a Web Service 148 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 149
Printing from Application Software (AirPrint) Printing Using AirPrint Basic Adding AirPrint Printer How to Open AirPrint Printer Settings Screen Display the Printing Status Screen Deleting the Undesired Print Job Removing AirPrint Printer That Is No Longer Required from List of Printers 149 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 150
Printing Using AirPrint You can print photographs, E-mails, web pages, and other documents using AirPrint, even if the printer driver is not installed or the application is not downloaded. 1. Check that printer power is on Note • If Auto power on is enabled, printer automatically turns itself on - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 151
if Bonjour settings of printer are disabled. Check LAN settings of printer and enable Bonjour settings. • Refer to "Cannot Print Using AirPrint" for printing problems when using AirPrint. • The display of the settings screen may differ depending on the application software you are using. 151 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 152
Adding AirPrint Printer Procedure for adding AirPrint printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. 1. Check whether Default is selected in the - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 153
How to Open AirPrint Printer Settings Screen The settings screen of the AirPrint printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 154
Display the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 155
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2. Select your model, and then click Open Print - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 156
cannot remove the AirPrint printer if not logged in as the administrator. For information about an administrative user, refer to the user's manual for the Mac OS. 1. Open System Preferences, and select Printers & Scanners 2. Delete AirPrint printer from list of printers Select the AirPrint printer - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 157
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) Printing from Windows 10 Mobile Device Printing/Scanning with Wireless Direct 157 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 158
Printing from iOS Device (AirPrint) Use AirPrint to print photographs, E-mails, web pages, and other documents without having to download special applications. Checking Your Environment First, check your environment. • AirPrint Operation Environment iPhone, iPad, and iPod touch running the latest - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 159
Menu options appear. 4. Tap Print 5. Select your model name from Printer on Printer Options. Important • Because some applications do not support AirPrint, Printer Options may not be displayed. If an application does not let you use printer options, you cannot print from that application. 159 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 160
enable Bonjour settings. • Refer to "Cannot Print Using AirPrint" for printing problems when using AirPrint. • An error may occur if the paper size set print dialog is different from the paper size set on the printer. For instructions on what to do if an error occurs, see "Paper Settings." Paper - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 161
Deleting Print Job To delete a print job with AirPrint, use one of the following two methods: • From printer: Use Stop button to cancel the print job. • From iOS device: Click the Home button in the iOS device twice to switch to multitask mode, swipe towards the right to display Print Center, then - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 162
Printing/Scanning with Wireless Direct You can connect devices (e.g. smartphone or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 163
from the device's application. Note • For more on printing or scanning from a device via wireless LAN, refer to the device's or application's instruction manual. • You can print or scan from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 164
Paper Settings By registering the paper size of paper loaded on the rear tray, you can prevent the printer from misprinting by displaying the error code before printing starts when the paper size of the loaded paper differs from the print settings. Note • The default display setting is different - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 165
When the paper size setting for printing is different from the paper size setting set to the printer: Ex: • Paper size setting for printing: A5 • Paper size setting set to the printer: A4 When you start printing, an error code appears on the LCD. Select one of the operations below. • Printing by - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 166
For example, when the paper size setting for printing is A5 and the paper size setting set to A4 on the LCD, the printer starts printing with A5 on the paper loaded. • Printing after replacing paper You print after replacing paper loaded on the rear tray. For example, when the paper size setting for - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 167
Copying Making Copies on Plain Paper Basics Copying Using Smartphone or Tablet Copying on Photo Paper 167 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 168
Making Copies on Plain Paper Load the original on the platen glass to copy on the A4, Letter, B5, or A5 sized plain paper. 1. Make sure that the printer is turned on. 2. Load paper. Load A4, Letter, B5, or A5 sized plain paper. Select A4, LTR, B5, or A5 size for paper size setting on the LCD. 3. - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 169
Copying on Photo Paper • If you press the Color button or the Black button when the paper size is not selected on the LCD, an error code appears on the LCD. An Error Occurs Note • The original is copied at the same magnification on plain paper. The original is copied on plain paper with borders. - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 170
Copying on Photo Paper Load the original on the platen glass to copy on the KG/10x15cm(4x6), 13x18cm(5x7), or Square size (127x127mm) photo paper. 1. Make sure that the printer is turned on. 2. Load paper. Load KG/10x15cm(4x6), 13x18cm(5x7), or Square size (127x127mm) photo paper. Select KG, 4"x6"/ - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 171
An Error Occurs Note • The original is copied automatically by reducing/enlarging to fit the paper size of photo paper. The original is copied on photo paper without borders. • If you copy the rectangular original on the square size paper, it will be copied with missing the top and bottom edges or - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 172
Scanning Scanning from Computer (Windows) Scanning from Computer (AirPrint) Scanning Using Smartphone/Tablet 172 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 173
Scanning from Computer (AirPrint) Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer) 173 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 174
Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Important • Available functions and settings vary depending on your scanner or printer. 174 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 175
IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 176
Note • To set the applications to integrate with, see Settings Dialog. 176 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 177
allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes; scan - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 178
Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder) 178 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 179
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2. Start IJ Scan - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 180
Scanning Tips Positioning Originals (Scanning from Computer) 180 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 181
If scanned by detecting the item type and size automatically, the response may differ. In that case, adjust the cropping frame (selection box) manually. Photos, Postcards, Business Cards, and BD/DVD/CD Magazines, Newspapers, and Documents Single item: Place the item face-down on the platen, with - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 182
in which items cannot be scanned, click Home to return to the top page of the Online Manual for your model and search for "Loading Originals." 0.4 inch (1 cm) or more Note • when scanning two or more documents. • For supported document sizes when scanning from the ADF, click Home to return to the top - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 183
2. Place documents on ADF, and then adjust document guides to width of documents. Insert the documents face-up until a beep sounds. To scan both sides of the documents, place the documents face-up. Note • - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 184
Scanning Using Smartphone/Tablet Using PIXMA/MAXIFY Cloud Link Printing/Scanning with Wireless Direct 184 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 185
Come On Power Shuts Off By Itself LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printing Does Not Start Copying/Printing Stops Cannot Print Using AirPrint Printing Is Slow No Ink Comes Out List of Support Code for Error (Paper Jams) Paper Does Not Feed Properly/"No Paper - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 186
LAN) Compliant Device List of Support Code for Error IJ Scan Utility Error Messages (Windows) IJ Scan Utility Lite Error Messages (Mac OS) ScanGear (Scanner Driver) Error Messages (Windows) Operation Problems Network Communication Problems Printing Problems Problems while Printing/Scanning from - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 187
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wireless LAN Cannot - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 188
Connection Method Checking Status Code Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printing Is Slow Ink Level Not Shown on Printer Status Monitor (Windows - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 189
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 189 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 190
Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen While using printer: Cannot Find Printer while Using Wireless LAN 190 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 191
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen, click Redetect and search for the printer again by the IP - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 192
Settings screen to redetect the printer. If the printer is found, follow the instructions on the screen to continue to set up network communication. If printer and again. If above does not solve the problem: Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup ( - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 193
to the instruction manuals supplied with the computer and network device, or contact their manufacturers. If you can view web pages after configuring the computer and network device, try to set up the network communication from the beginning. If above does not solve the problem - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 194
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Printer's Wireless LAN Settings Is printer set to allow wireless communication? Make sure the icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wireless - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 195
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless LAN Environment Is the printer connected to the wireless router? Check the connection status between the printer and wireless router using the sign on the right of the icon. If is displayed: - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 196
SSID of the wireless router the printer is connected to, print the network settings. Printing Network Settings For details, see the instruction manual supplied with the wireless router or contact the manufacturer. After taking measures above, click Redetect on the Check Printer Settings screen to - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 197
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 198
firewall. Note • For more on firewall settings of your operating system or security software, see instruction manual or contact its manufacturer. If above does not solve the problem: Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Wireless Router - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 199
the same radio channel is assigned to the wireless router and the printer. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer. In addition, make sure the wireless router you are using is configured to use 2.4 GHz - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 200
with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable. Check2 Follow procedure below to connect and turn it off. 3. Turn on printer. Check3 If you cannot resolve problem, follow procedure below to reinstall MP Drivers. • For Windows: 1. Click - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 201
5. Restart computer. 6. Make sure you have no application software running. 7. Perform setup on web page. Note • You can use the Setup CD-ROM to redo setup. • For Mac OS: 1. Click Next. ◦ If the screen telling you that installation has not been completed appears, click Abort on displayed screen and - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 202
name, SSID, network key, etc.) are identical with those of the wireless router. To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. Note • Use 2.4 GHz frequency band to connect to a wireless router. Match the SSID set for the - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 203
Make sure the computer is connected to the wireless router. For more on how to check the computer settings or connection status, see your computer instruction manual or contact its manufacturer. 203 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 204
printer driver. (Windows) If not, select it to enable bidirectional support. Check9 Make sure security software's firewall is off. If your you use alphanumeric characters for network identifier (SSID). (Mac OS) If the problem is not resolved, redo setup. • For Windows: Perform setup using the Setup - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 205
Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 205 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 206
again. It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP update interval, energy saving mode, etc on checking computer settings or connection status, see the instruction manual supplied with the wireless router or contact the manufacturer. - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 207
To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 208
wireless network device used by your computer. See the instruction manual provided with your computer or wireless network device to sure you use alphanumeric characters for network identifier (SSID). (Mac OS) If the problem is not resolved, redo setup. • For Windows: Perform setup using the Setup CD - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 209
sure the computer is connected to the wireless router. For more on how to check the computer settings or connection status, see your computer instruction manual or contact its manufacturer. Check2 If MP Drivers are not installed, install them. (Windows) Install the MP Drivers using the Setup CD-ROM - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 210
router does not restrict which computers can access it. For more on connecting to and setting up your wireless router, see the wireless router instruction manual or contact its manufacturer. Note • To check the MAC address or IP address of your computer, see Checking Computer IP Address or MAC - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 211
Mac OS: Starting Up IJ Network Device Setup Utility Setting an Encryption Key For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router. Note • IJ Network Device - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 212
For details, see If WPA/WPA2 Details Screen Appears. Note • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2Personal). • Using WEP LAN) screen in IJ Network Device Setup Utility, follow the on-screen instructions to set the WEP key length, format, and the number. For details - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 213
Up IJ Network Device Setup Utility If this does not solve the problem, see below. Cannot Communicate with Printer After Enabling MAC/IP Address Filtering setting. To check the wireless router setting, see the instruction manual provided with the wireless router or contact its manufacturer. Make - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 214
Check2 If filtering MAC addresses or IP addresses at wireless router, check that MAC addresses or IP addresses for computer, network device, and printer are registered. Check3 If using WPA/WPA2 or WEP key, make sure encryption key for computer, network device, and printer matches key set for - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 215
Other Network Problems Checking Network Information Restoring to Factory Defaults 215 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 216
Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below. • For Windows: 1. Select Command Prompt as shown below. In Windows 10, right-click Start button and select Command Prompt. In Windows 8.1, select - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 217
Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1. Select Command Prompt as shown below. In Windows 10, right-click Start button and select Command Prompt. In Windows 8.1, select Command - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 218
Checking Network Setting Information To check the printer's network settings information, print out the network settings information. Printing Network Settings 218 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 219
Restoring to Factory Defaults Important • For Windows: Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, redo setup using the - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 220
Printing Problems Printing Does Not Start No Ink Comes Out Paper Does Not Feed Properly/"No Paper" Error Print Results Are Unsatisfactory 220 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 221
the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device. • There could also be a problem with the USB cable. Replace the USB cable and retry the printing. If you use the printer over - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 222
• For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • To make the printer the one selected by default, select Set as Default Printer. • For Mac OS: Make sure your printer's name is selected in Printer in the Print dialog. Note • - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 223
the print head cleaning, print the nozzle check pattern and examine the pattern. • If problem is not resolved after performing print head cleaning twice: Perform print head deep cleaning. If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 224
• If problem is not resolved after performing print head deep cleaning twice: Ink may have run out. Replace the FINE cartridge. 224 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 225
paper stack against the right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack. Loading Paper Check3 the rear tray. If the paper tears in the rear tray, see List of Support Code for Error (Paper Jams) to remove it. If there are any foreign objects - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 226
Check6 Clean paper feed roller. Cleaning Paper Feed Rollers If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. 226 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 227
paper and to what you are printing. If you notice blurs or uneven colors, increase the print quality setting and retry the printing. Check3 If problem is not resolved, check other causes. See also the sections below: Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Colors Are - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 228
Uneven or Streaked Colors If Printed Paper Has Been Discolored Colors may fade with time if the printed paper is left for a long period of time. After printing, dry the paper sufficiently, avoid high temperatures, high humidity, and direct sunlight, and store or display indoors at room temperature - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 229
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Printing Is Blurry Colors Are Wrong 229 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 230
and perform print head deep cleaning again 24 hours later. • If problem is not resolved after performing print head deep cleaning twice: Ink may Load paper with the printable side facing up. Refer to the instruction manual supplied with the paper for detailed information on the printable side. - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 231
Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place. After confirming that the FINE cartridge is installed properly, close the cover. • When copying, see also the sections below: Check6 Is platen glass dirty? Clean the platen glass. Cleaning the Platen Glass - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 232
is not resolved after performing print head deep cleaning, turn off the printer and perform print head deep cleaning again 24 hours later. • If problem is not resolved after performing print head deep cleaning twice: Ink may have run out. Replace the FINE cartridge. Check2 When a FINE cartridge runs - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 233
After confirming that the FINE cartridge is installed properly, close the cover. Note • Printed colors may not match screen colors due to basic differences in the methods used to produce colors. Color control settings and environmental differences can also affect how colors appear on the screen. - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 234
are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment manually from your computer. • For Windows: Adjusting Print Head Position • For Mac OS: Adjusting Print - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 235
you are using the right paper for what you are printing. Supported Media Types Check3 Correct curl before loading paper. We recommend putting this case, load the paper with the other side facing up. It may resolve the problem. • Other Paper If the paper corners curl more than 0.1 inch / 3 mm (A) - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 236
at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing. This may improve the print result. (C) Print side We recommend - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 237
Check the intensity setting in the printer driver. Adjusting Intensity Check6 Do not print outside recommended printing area. If you print outside the recommended printing area of your paper, ink may stain the lower edge of the paper. Resize the document using application software. Print Area Check7 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 238
Scanning Problems (Mac OS) Scanning Problems 238 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 239
Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 239 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 240
Scanner Does Not Work Check 1 Make sure that your scanner or printer is turned on. Check 2 With network connection, check the connection status and reconnect as needed. Check 3 With USB connection, connect the USB cable to a different USB port on the computer. Check 4 If the USB cable is connected - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 241
Scanner Driver Does Not Start Check 1 Make sure the application software supports AirPrint. Check 2 Select your scanner or printer on the application's menu. Note • The operation may differ depending on the application. Check 3 Scan and save images - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 242
Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB 242 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 243
Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn it on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. 243 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 244
Power Shuts Off By Itself Check If printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • To disable the setting from the - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 245
Problems Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support or so. • Does the operating system of your computer support Hi-Speed USB connection? Install the latest update for your - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 246
• Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable. Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver. (Windows) If not - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 247
Installation and Download Problems Cannot Install MP Drivers (Windows) Updating MP Drivers in Network Environment (Windows) 247 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 248
• If installation does not start when you insert Setup CD-ROM: Follow the instructions below to start the installation. 1. Make the following settings. ◦ In Windows it appears. If it does, there is a problem with the Setup CD-ROM. Contact your nearest Canon service center to request a repair. 248 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 249
• If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen • Other cases: Reinstall the MP Drivers. If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers. Deleting the - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 250
latest MP Drivers for your model on the download page of the Canon website. Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that you downloaded. In the connection method selection screen, select Use the printer with wireless LAN connection - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 251
Errors and Messages An Error Occurs Message (Support Code) Appears 251 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 252
for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the an error code on the LCD. For some errors, a support code (error number) appears. When a Support Code and a message are displayed on the computer screen (Windows - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 253
code corresponding with it. See the table below for details. Error Code Support Code Cause Action E02 1000 Printer is out of paper. • If the printer is out of paper: 3442 3443 3444 Printing one side is complete if you are performing manual duplex printing. 1000 • If you are performing - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 254
3445 E03 1203 The cover is open. 1300 Paper is jammed. Prepare to print the other side following the instructions on the computer screen. • If the cover is open: 1203 • If paper is jammed: 1300 E04 168A FINE cartridge is not installed properly. 168A E05 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 255
the wireless router and turn it on again. 2. Reconnect the printer to the wireless router. If the above does not resolve the problem, refer to the instruction manual supplied with the wireless router and check the settings. E38 - Cannot connect to a wireless router. Cannot change the LAN settings - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 256
is not available in your region. Press the printer's Black or Color button to resolve the error. Contact the provider for where the online service is available. E57 2900 Scanning print head alignment sheet failed. 2900 E58 - Trying to start copying before you register the Specify the paper - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 257
6900 6901 6902 Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. 257 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 258
6941 6942 6943 6944 6945 6946 P10 B202 Printer error has occurred. B203 B204 B205 Turn off printer and unplug it. Contact your nearest Canon service center to request a repair. Note • For details on how to resolve errors without Support Codes, see Message (Support Code) Appears. 258 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 259
for some errors. For details on errors that have support code, see List of Support Code for Error. Error Regarding Power Cord Being starts normally, there is a problem with the relay device. Contact the vendor of the relay device. • There could also be a problem with the USB cable. Replace - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 260
screen is displayed, follow the on-screen instructions. • In Windows 10, right-click Support Properties screen does not appear, make sure the printer is correctly connected to the computer. Check2 Make sure printer is properly connected to computer. 3. Click General tab and check for a device problem - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 261
every month for about ten years. Read the information on the screen and follow the instructions below. • If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 262
administrative rights are required to perform a task. If you are logged in on an account with administrator privileges, follow the on-screen instructions. 2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program. 3. Select Change. If you select Yes after you have followed the on-screen - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 263
• If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 264
/Scanner/Fax Extended Survey Program icon will appear in the Dock at the time of the next survey. Click the icon and follow the onscreen instructions. ◦ Turn off/Turn on button: Click the Turn off button to stop the Inkjet Printer/Scanner/Fax Extended Survey Program. Click the Turn on button - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 265
code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action in response. Support Code Appears on Computer Screen • 1000 to 1ZZZ 1000 1200 1203 1300 1401 1403 1430 1485 1682 1684 1686 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 266
• A000 to ZZZZ B202 B203 B204 B205 For paper jam support codes, see also List of Support Code for Error (Paper Jams). 266 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 267
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 268
jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below. 1. Slowly pull out paper, either from paper output slot or from rear tray, measures above do not solve the problem, contact your nearest Canon service center to request a repair. 268 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 269
either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 270
4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 271
be some paper still inside the printer. Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. 271 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 272
is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. • Align the paper guide with the paper stack when you load paper. • Select a paper size for the paper in the rear tray by pressing the printer's Paper Select button - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 273
1200 Cause Cover is open. What to Do Close the cover and wait for a while. Do not close it while you are replacing a FINE cartridge. 273 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 274
1203 Cause Cover is opened during printing. What to Do If paper remains inside the printer, slowly pull out the paper with both hands and close the cover. Press the printer's OK button to resolve the error. The printer ejects one blank sheet of paper and resumes printing from the next paper. The - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 275
1401 Cause FINE cartridge is not installed. What to Do Install the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair. 275 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 276
the error is not resolved, the FINE cartridge may be damaged. Replace the FINE cartridge with a new one. If this still does not solve the problem, contact your nearest Canon service center to request a repair. 276 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 277
1485 Cause Appropriate ink cartridge is not installed. What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer. Install the appropriate ink cartridge. If you want to cancel printing, press the printer's Stop button. 277 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 278
1682 Cause FINE cartridge cannot be recognized. What to Do Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair. 278 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 279
to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition. 279 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 280
1688 Cause The ink has run out. What to Do Replace the ink cartridge and close the cover. If printing is in progress and you want to continue printing, press the printer's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 281
168A Cause FINE cartridge is not installed properly, or FINE cartridge not compatible with this printer is installed. What to Do Retract the output tray extension and the paper output tray, open the cover, and then remove the FINE cartridges. Make sure the FINE cartridge compatible with the printer - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 282
1700 Cause Ink absorber is almost full. What to Do Press the printer's OK button to continue printing. Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan. 282 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 283
to remove it. Pull down the tape to remove the protective material. If the cover is open, close it. If this does not solve the problem, contact your nearest Canon service center to request a repair. 283 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 284
the nozzle check pattern. After checking the above, start over auto print head alignment from the beginning. If the error is still not resolved, try manual print head alignment. 284 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 285
2901 Cause Print head alignment pattern has been printed and printer is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen glass. Place the printed side down and align the mark alignment mark . in the bottom right corner of the - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 286
4102 Cause Media type and paper size are not set correctly. What to Do Press the printer's Stop button to cancel printing, change the media type or paper size setting, and then retry printing. • When the media type is set to Photo Paper Plus Glossy II: Set the paper size to 4" x 6" (10 x 15 cm), 5" - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 287
4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Then change the print settings and retry printing. 287 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 288
5011 Cause Printer error has occurred. What to Do Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. 288 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 289
5012 Cause Printer error has occurred. What to Do Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. 289 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 290
installed. Push up the FINE cartridge until it clicks into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • When clearing an impediment to FINE cartridge holder motion, be careful not to touch clear film - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 291
5200 Cause Printer error has occurred. What to Do Turn off printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. 291 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 292
5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan. 292 - Canon PIXMA TS3100/TS3120 | TS3100 series User Manual - Page 293
6000 Cause Printer error has occurred. What to Do If the paper is jammed, remove it depending on the jammed location and cause. List of Support Code for Error (Paper Jams) Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not
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 |
 |
TS3100 series
Online Manual
Basic Operation
Network
Handling Paper, Originals, FINE Cartridges, etc.
Maintenance
Overview of the Machine
Information about Paper
Printing
Copying
Scanning
Frequently Asked Questions
List of Support Code for Error
English