Canon PIXMA TS9521C TS9500 TS9500 series User Manual
Canon PIXMA TS9521C TS9500 Manual
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Canon PIXMA TS9521C TS9500 manual content summary:
- Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 1
TS9500 series Online Manual English - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 2
Contents Using Online Manual 10 Symbols Used in This Document 11 Touch-enabled Device Device Setup Utility 79 Diagnosing and Repairing Network Settings 80 List of Models Which Does Not Support Diagnosis and Repair Function 81 Handling Paper, Originals, Ink Tanks, Multi-purpose Tray, Memory - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 3
the ADF (Auto Document Feeder 116 Loading Based on Use 118 Supported Originals 121 Inserting the Memory Card 123 Before Inserting the Memory Card 147 Aligning the Print Head 149 Aligning the Print Head Manually 151 Performing Maintenance Functions from Your Computer (macOS 156 Opening - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 4
Cleaning 162 Cleaning Paper Feed Rollers 163 Cleaning Inside the Printer (Bottom Plate Cleaning 165 Overview 168 Safety 169 Safety Precautions 170 Regulatory Information 173 WEEE (EU&EEA 175 Handling Precautions 186 Legal Restrictions on Scanning/Copying 187 Transporting Your Printer 188 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 5
selection 227 Firmware update 228 Reset setting 229 Feed settings 230 Web service setup 231 ECO settings 232 Quiet setting 234 System information 235 Specifications 236 Information about Paper 241 Supported Media Types 242 Paper Load Limit 245 Unsupported Media Types 247 Handling - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 6
Originals (Scanning from Computer 306 Scanning Using Smartphone/Tablet 311 Frequently Asked Questions 312 Network Settings and Common Problems 314 Network Communication Problems 317 Cannot Find Printer on Network 318 Cannot Find Printer on Check Printer Settings Screen During Setup (Windows - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 7
)Checking Router Settings 334 Cannot Proceed beyond Printer Connection Screen 335 Cannot Find Printer while Using Wi-Fi 337 Network Connection Problems 340 Printer Suddenly Stopped Working for Some Reason 341 Network Key (Password) Unknown 346 Printer Cannot Be Used After Replacing Wireless - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 8
Wrong Language Appears in Touch Screen 391 Installation and Download Problems 392 Failed to MP Drivers Installation (Windows 393 Updating Messages 396 An Error Occurs 397 Message (Support Code) Appears 398 List of Support Code for Error 401 List of Support Code for Error (Paper Jams 403 1300 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 9
2110 426 4103 429 5011 430 5012 431 5100 432 5200 433 5B00 434 6000 435 C000 436 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 10
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual 10 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 11
could result in personal injury or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product. Be sure to read these - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 12
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold." 12 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 13
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 14
Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 15
you may have executed with Licensor regarding such Contributions. 6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 16
granted, provided that the above copyright notice appears in all copies and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of CMU and The Regents of the University of California not be used in advertising or publicity pertaining - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 17
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 18
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 19
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 20
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 21
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 22
MIT License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 23
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 24
The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 25
The FreeType Project is copyright (C) 1996-2000 by David Turner, Robert Wilhelm, and Werner Lemberg. All rights reserved except as specified below. 1. No Warranty THE FREETYPE PROJECT IS PROVIDED `AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 26
and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 27
Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone/Tablet Copying Printing Photos from Memory Card Printing a Disc Label from a Computer Copying a Disc Label 27 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 28
how to print photos with Easy-PhotoPrint Editor. 1. Open rear tray cover (A). Pull straight up and fold back paper support (B). 2. Open the feed slot cover (C). 3. Slide right paper guide (D) to open both paper guides. 4. Load photo paper in portrait orientation WITH PRINT SIDE FACING UP. 28 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 29
5. Slide right paper guide (D) to align with both sides of paper stack. 6. Close feed slot cover (C) gently. After closing the feed slot cover, the paper setting confirmation screen for the rear tray appears on the touch screen. 29 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 30
in accordance with the size and type of the loaded paper. 8. Open operation panel (E), and then pull out paper output tray (F) and paper output support (G). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. 9. Start Easy - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 31
11. Click Browse (I) in From computer: and select folder with photos you want to print. 12. Click photos (J) you want to print and select Open (K). For Windows: To select two or more photos at a time, click photos while pressing the Ctrl key. For macOS: To select two or more photos at a time, click - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 32
then click Print. Note • Easy-PhotoPrint Editor lets you easily create and print original collages, cards, or calendars using your favorite photos. Easy-PhotoPrint Editor Guide 32 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 33
a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY 1. Open rear tray cover (A). Pull straight up and fold back paper support (B). 2. Open the feed slot cover (C). 3. Slide right paper guide (D) to open both paper guides. 4. Load photo paper in portrait orientation WITH PRINT SIDE FACING UP. 33 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 34
5. Slide right paper guide (D) to align with both sides of paper stack. 6. Close feed slot cover (C) gently. After closing the feed slot cover, the paper setting confirmation screen for the rear tray appears on the touch screen. 34 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 35
in accordance with the size and type of the loaded paper. 8. Open operation panel (E), and then pull out paper output tray (F) and paper output support (G). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. 9. Start (Canon - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 36
13. Select Print. 36 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 37
loaded in the cassette. 1. Pull out the cassette (A) from the printer. 2. Slide paper guides (B) in front and (C) on right to open guides. 3. Load plain paper in portrait orientation WITH PRINT SIDE FACING DOWN. 4. Align paper guides (B) in front and (C) on right with paper length and width. 37 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 38
5. Insert cassette into printer. After inserting the cassette into the printer, the paper setting confirmation screen for the cassette appears on the touch screen. 6. If page size on touch screen matches size of paper loaded in cassette, select Yes. If not, select Change to change the setting in - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 39
7. Open operation panel (D), and then pull out paper output tray (E) and paper output support (F). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. 8. Select Copy (G) on HOME - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 40
Note • To copy two or more documents continuously, load them in the ADF (Auto Document Feeder). Loading Documents in the ADF (Auto Document Feeder) 12. Close the document cover. 13. Check paper settings and tap Black (J) or Color (K). 40 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 41
Important • Do not open the document cover until copying is complete. Note • Your printer is equipped with many other convenient copy features. Copying 41 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 42
section describes how to print photos on a memory card. 1. Open rear tray cover (A). Pull straight up and fold back paper support (B). 2. Open the feed slot cover (C). 3. Slide right paper guide (D) to open both paper guides. 4. Load photo paper in portrait orientation WITH PRINT SIDE FACING UP. 42 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 43
5. Slide right paper guide (D) to align with both sides of paper stack. 6. Close feed slot cover (C) gently. After closing the feed slot cover, the paper setting confirmation screen for the rear tray appears on the touch screen. 43 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 44
in accordance with the size and type of the loaded paper. 8. Open operation panel (E), and then pull out paper output tray (F) and paper output support (G). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. 9. Insert the memory - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 45
Note • For details on inserting memory cards other than SD/SDHC/SDXC, see below. Inserting the Memory Card 10. Flick right and left through the photos (H) and select one. 11. Check paper settings and tap Color (I). Important • Do not remove the memory card during printing. Data on the memory card - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 46
Printing a Disc Label from a Computer This section describes how to print photos on a printable disc with Easy-PhotoPrint Editor. Important • Do not mount the multi-purpose tray until the message prompting you to load the printable disc appears. Doing so can damage the printer. 1. Start Easy- - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 47
5. Click Browse (E) in From computer: and select folder with photos you want to print. 6. Click photos (F) you want to print and select Open (G). 7. Edit disc label and select Next (H). You can change the background or add texts. Easy-PhotoPrint Editor Guide 47 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 48
8. Open operation panel (I) until horizontal. 9. Specify number of copies and other options under Print Settings (J). For Windows: Specify the number of copies, your printer name, and other options. For macOS: Specify the number of copies and other options. 10. Start printing. For Windows: Click - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 49
11. When message prompting you to load printable disc appears on printer's touch screen, remove cassette from printer and then detach multi-purpose tray from back of cassette. Insert the removed cassette back into the printer. 49 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 50
12. Open multi-purpose tray guide (L) and completely press it down. 13. Place printable disc on multi-purpose tray. 1. WITH PRINT SIDE FACING UP, place printable disc, and press it against - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 51
. 15. Insert multi-purpose tray straight in in horizontal direction until arrow ( ) on multi-purpose tray guide is approximately aligned with arrow ( ) on multi-purpose tray. 16. Select OK on printer's touch screen. The multi-purpose tray is drawn into the printer - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 52
18. While pressing down lock (M), take out printable disc from slits (N) on multi-purpose tray, and remove it. Note • Easy-PhotoPrint Editor enables you to print photos onto the disc label with various layouts. Easy-PhotoPrint Editor Guide 52 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 53
Copying a Disc Label This section describes how to copy the label of an existing disc (BD/DVD/CD, etc.) and print it onto a printable disc. 1. Select Copy (A) on the HOME screen. 2. Select Disc label (B). 3. Check message and select OK. 4. Specify the print area of the printable disc as - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 54
5. Specify the amount of ink (E). If the print result is blurry, select Bleed-proof. Blurring may be reduced by printing with less ink. 6. Open the document cover (F). 7. Load copy source (BD/DVD/CD, etc.) WITH ITS LABEL SIDE DOWN on platen. 8. Close the document cover. 9. Select OK on the touch - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 55
11. Tap Black (H) or Color (I). A message prompting you to load the printable disc is displayed. 12. Remove cassette from printer and then detach multi-purpose tray from back of cassette. Insert the removed cassette back into the printer. 55 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 56
13. Open multi-purpose tray guide (J) and completely press it down. 14. Place printable disc on multi-purpose tray. 1. WITH PRINT SIDE FACING UP, place printable disc, and press it against - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 57
. 16. Insert multi-purpose tray straight in in horizontal direction until arrow ( ) on multi-purpose tray guide is approximately aligned with arrow ( ) on multi-purpose tray. 17. Select OK on the touch screen. The multi-purpose tray is drawn into the printer - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 58
19. While pressing down lock (K), take out printable disc from slits (L) on multi-purpose tray, and remove it. Note • Your printer is equipped with many other disc label print features. Disc Label Printing 58 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 59
using a wireless router. ◦ While you are using the printer with Wireless Direct, Internet connection from the printer becomes unavailable. In that case, web services for the printer cannot be used. ◦ If you connect a device connected to the Internet via a wireless router to the printer that is in - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 60
(macOS) Network Connection Tips See below for tips on using the printer via network connection. Network Connection Tips Handling Printer Configuration using the Web Browser Troubleshooting See Network Settings and Common Problems for troubleshooting on network connection. 60 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 61
Notice/Restriction See below for details. • Restrictions on network settings: Restrictions • Notices when printing using web service: Notice for Web Service Printing 61 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 62
manual for your wireless router or contact its manufacturer. • This printer does not support IEEE802.11ac. IEEE802.11a and IEEE802.11n (5 GHz) may not be supported setting is changed. Do not proceed to the next screen of this guide until setup is complete. • For office use, consult your network - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 63
• If you connect a device and the printer using Wireless Direct, Internet connection may become unavailable depending on your environment. In that case, web services for the printer cannot be used. • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 64
Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection 64 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 65
setup Auto setup Set printer name* Enable/disable IPv6 Enable/disable WSD XXXXXXXXXXXX Enable Enable Timeout setting Enable/disable Bonjour Service name 15 minutes Enable Canon TS9500 series LPR protocol setting RAW protocol LLMNR Enable Enable Enable PictBridge communication Enable Wired - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 66
*1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time. 66 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 67
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 68
Connects to Another Computer via LAN/Changes from USB to LAN Connection For Windows: For macOS: For Windows: To add a computer to connect to the printer on a LAN or to change from USB to LAN connection, perform setup using the Setup CD-ROM or from the web page. For macOS: To connect an additional - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 69
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. 1. Check that printer is turned on, and display HOME screen. If the HOME screen is not - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 70
3 3-2 3-2-1 3-2-2 3-2-3 3-2-4 3-2-5 3-2-6 3-2-7 3-2-8 3-2-9 3-2-10 3-2-11 3-2-12 3-2-13 3-2-14 3-2-15 3-2-16 3-2-17 3-2-18 3-2-19 3-2-20 3-2-21 3-2-22 Wireless LAN Infrastructure Signal Strength Link Quality Frequency MAC Address Connection SSID Channel Encryption WEP Key Length Authentication TCP/ - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 71
3-2-23 3-2-24 3-2-25 3-2-26 3-2-27 3-2-28 3-2-29 3-2-33 3-2-34 3-3 3-3-1 3-3-2 3-3-3 3-3-4 3-3-5 3-3-6 3-3-7 3-3-8 3-3-9 3-3-10 3-3-11 3-3-12 3-3-13 Stateless Prefix Length3 Stateless Address4 Stateless Prefix Length4 Default Gateway1 Default Gateway2 Default Gateway3 Default Gateway4 IPsec - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 72
3-3-14 3-3-15 3-3-16 4 4-1 4-2 4-3 4-4 4-5 4-6 4-7 4-8 4-9 4-10 4-11 4-12 4-13 4-14 4-15 4-16 4-17 4-18 Link Local Prefix Length IPsec Security Protocol Wired LAN MAC Address Connection TCP/IPv4 IP Address Subnet Mask Default Gateway TCP/IPv6 Link Local Address Link Local Prefix Length Stateless - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 73
Name Bonjour service name Bonjour service name (Up to 52 alphanumeric characters) LLMNR LLMNR setting Enable/Disable SNMP SNMP setting Enable/Disable PictBridge Commun. PictBridge Communica- Enable/Disable tion DNS Server Obtain DNS server ad- Auto/Manual dress automatically Primary - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 74
device ad- XXXXXXXX dress dress of the printer 6-5 Bluetooth Device Name Bluetooth device name XXXXXXXX of the printer 7 Printer Log Service Printer log service ― 7-1 Unsent Usage Logs Number of unsent us- 0 to 200 age logs 7-2 Usage Log Last Sent Last date when usage XXXXXXXX - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 75
printer following the procedure below. 1. Check that printer is turned on. 2. Select (Wireless connect). Using the Operation Panel 3. Select Yes on the displayed screen. Follow instructions on your smartphone or tablet. 75 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 76
4. If message saying setup is completed appears, select OK. • For macOS: Redo setup from the web page. 76 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 77
IJ Network Device Setup Utility (macOS) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 77 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 78
IJ Network Device Setup Utility If anything is wrong with connection, IJ Network Device Setup Utility diagnoses the settings of the printer and those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the status of the printer and computer. Important • To use - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 79
Starting Up IJ Network Device Setup Utility Start up Launchpad, select Canon Utilities, and then select IJ Network Device Setup Utility. When you start up IJ Network Device Setup Utility, the screen below appears. Enter the password specified for your computer and select Install Helper. IJ Network - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 80
when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up. Perform operations following the instructions - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 81
Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series • MB5100 series • MB5400 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 82
Handling Paper, Originals, Ink Tanks, Multi-purpose Tray, Memory Card, etc. Loading Paper Placing Multi-purpose Tray Loading Originals Inserting the Memory Card Replacing Ink Tanks 82 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 83
Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray 83 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 84
Paper Sources The printer has two paper sources for feeding paper, the rear tray (A) and cassette (B). You can load all supported paper on the rear tray. Supported Media Types You can load A4, B5, A5, or Letter-sized plain paper in the cassette. Note • When printing, select the correct page size and - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 85
trial print, it may cause a paper jam. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 86
3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load paper stack in portrait orientation WITH PRINT SIDE FACING UP. 86 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 87
(D) to align with both sides of paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 88
settings in accordance with the size and type of the loaded paper. 9. Open operation panel (H), and then pull out paper output tray (I) and paper output support (J). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. 88 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 89
Note • There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 90
Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types. 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Pull out the cassette (A) from the printer. 3. Slide paper guides (B) in front and (C) on right to open - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 91
4. Load paper stack in portrait orientation WITH PRINT SIDE FACING DOWN, and place it in center of cassette. Important • Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can cause paper jams. Note • Align the paper stack with the edge of the cassette as shown - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 92
align it with paper stack. Align paper guide with where it clicks into place. 6. Slide right paper guide (C) to align it with paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly. Note • Do not load sheets of paper higher than the load - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 93
change the setting in accordance with the size of the loaded paper. 9. Open operation panel (I), and then pull out paper output tray (J) and paper output support (K). 93 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 94
Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings. Before - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 95
with the printer driver properly. Important • Printing of envelopes from the operation panel or from a PictBridge (Wi-Fi) compliant device is not supported. • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction. • Envelopes with an embossed - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 96
be loaded at once. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up. 6. Slide right paper guide (D) to align with both sides of envelopes. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly. 96 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 97
Note • Do not load envelopes higher than the load limit mark (E). 7. Close feed slot cover (C) gently. Important • If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover. 97 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 98
settings in accordance with the size and type of the loaded envelopes. 9. Open operation panel (F), and then pull out paper output tray (G) and paper output support (H). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. 98 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 99
Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 100
Placing Multi-purpose Tray Cautions When Printing with Multi-purpose Tray Placing a Printable Disc How to Detach / Attach Multi-purpose Tray 100 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 101
surface of the discs. • Do not print onto printable discs that are not compatible with inkjet printing. The ink will not dry and may cause problems with the disc itself or DVD players or other devices it is loaded into. • Do not print onto a printable disc's recording surface. Doing so will - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 102
Placing a Printable Disc Before Placing a Printable Disc Placing a Printable Disc Removing a Printable Disc 102 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 103
Before Placing a Printable Disc A printable disc differs from regular disc (BD/DVD/CD, etc.) in that its label surface has been specially processed or printing by an inkjet printer. The following items are needed to print onto the printable disc. • Multi-purpose tray (supplied with the printer) The - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 104
Placing a Printable Disc To print onto a printable disc, place it on the supplied multi-purpose tray, and then insert it into the printer. This procedure also applies to printing from a computer. Important • Do not mount the multi-purpose tray until the message prompting you to load the printable - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 105
Note • After inserting the cassette into the printer, if a message appears on the screen, select Yes. 2. Open multi-purpose tray guide (A) and completely press it down. 3. Place printable disc on multi-purpose tray. Important • Check that there is no dirt on the multi-purpose tray before - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 106
top of printable disc into slits (D). 4. Place multi-purpose tray on multi-purpose tray guide. 5. Insert multi-purpose tray straight in in horizontal direction until arrow ( ) on multi-purpose tray guide is approximately aligned with arrow ( ) on multi-purpose tray. Important • Do not insert the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 107
Note • The multi-purpose tray may be ejected after a certain amount of time passes. In such a case, follow the on-screen instructions to place the multi-purpose tray again. 107 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 108
transparent parts of the inner or outer diameters of the printable disc, wipe them clean after the printing surface has dried. 3. Close multi-purpose tray guide. 108 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 109
Important • When the multi-purpose tray guide is open, you cannot print onto regular printing paper. Be sure to close the multi-purpose tray guide. 4. Store multi-purpose tray under cassette. How to Detach / Attach Multi-purpose Tray 109 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 110
How to Detach / Attach Multi-purpose Tray Detaching Multi-purpose Tray 1. Take cassette out of printer. Be sure to remove any paper. 2. Turn cassette over and remove multi-purpose tray. Slide the multi-purpose tray, take it out of the six tabs (A), and then lift it. Important • Be sure to remove any - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 111
Attaching Multi-purpose Tray 1. Take cassette out of printer. Be sure to remove any paper. 2. Turn cassette over and attach multi-purpose tray to it. Turn the multi-purpose tray so that its underside faces up, align it with the six tabs (A) in the orientation shown in the figure below, and then - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 112
Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF (Auto Document Feeder) Loading Based on Use Supported Originals 112 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 113
(Auto Document Feeder). Select the position to load the original according to the size, type, or usage. Note • For details on the supported originals, see below. Supported Originals Loading Documents, Photos, or Book on Platen Loading Two or More Sheets of Document of the Same Size and Thickness in - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 114
Loading Originals on Platen 1. Open the document cover. 2. Load original WITH SIDE TO SCAN FACING DOWN on platen. Loading Based on Use Supported Originals Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 115
Important • After loading the original on the platen, be sure to close the document cover before starting to copy or scan. 115 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 116
UP in document tray. Insert the document until it stops. Note • For details on the supported originals, see below. Supported Originals 5. Adjust document guide (B) to match width of document. Do not slide the document guide too hard against the document. The document may not be fed properly. 116 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 117
117 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 118
Loading Based on Use Load the original in the correct position according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Magazines, Newspapers, and Documents Photos, Postcards, Business Cards, and Disc (BD/DVD/CD) Function Copying - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 119
Loading the Original to Be Aligned with the alignment mark Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen and align it with the alignment mark . Portions placed on the diagonally striped area cannot be scanned. Important • The printer cannot scan the striped area (A) (0.04 inch - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 120
Loading Two or More Originals on Platen Place the originals WITH THE SIDE TO SCAN FACING DOWN. Allow 0.40 inch (1 cm) or more space between the edges (diagonally striped area) of the platen and the originals, and between the originals. Portions placed on the diagonally striped area cannot be scanned - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 121
Supported Originals Platen Item Types of originals Details • Text document, magazine, or newspaper • Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) • Documents that - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 122
• Documents on carbon paper • Documents on coated paper • Documents on onion skin or other thin paper • Photos or excessively thick documents 122 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 123
Inserting the Memory Card Before Inserting the Memory Card Inserting the Memory Card Removing the Memory Card 123 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 124
on the printer or damaged. For information on memory cards that your PictBridge (Wi-Fi) compliant device guarantees operation, refer to the instruction manual supplied with your PictBridge (Wi-Fi) compliant device. • Format the memory card using a digital camera compliant with the Design rule for - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 125
Printable Image Data • This printer accepts images taken with a camera compliant with the Design rule for Camera File system (Exif 2.2/2.21/2.3 compliant), TIFF (Exif 2.2/2.21/2.3 compliant). Other image or movie types such as RAW images cannot be printed. • The printer accepts images scanned and - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 126
Inserting the Memory Card Important • When a memory card is inserted into the card slot, the Access lamp is lit. When the Access lamp is flashing, the printer is accessing the memory card. In this case, do not touch the area around the card slot. Note • When Read/write attribute is set to Writable - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 127
Important • Part of the memory card will protrude from the card slot, but do not force it into the slot any further. This can damage the printer or the memory card. • Make sure that the memory card is correctly oriented before inserting it into the card slot. If you force the memory card into the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 128
Removing the Memory Card Important • If you used the card slot as the memory card drive of a computer, you must perform the "safe removal" operation on your computer before physically removing the memory card from the printer. Setting Up Card Slot as Memory Card Drive of Computer 1. Make sure that - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 129
Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Ink Tips 129 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 130
Replacing Ink Tanks When remaining ink cautions or errors occur, the message will appear on the touch screen to inform you of the error. In this state, the printer cannot print or scan. Take appropriate action according to the message. An Error Occurs Note • If print results become faint or white - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 131
Important • Do not touch other parts besides the ink tanks. • Handle the ink tank carefully to avoid staining of clothing or the surrounding area. • Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables. Note • Do not remove two or more ink tanks at - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 132
5. Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D). 6. Lift up the tab on the orange protective cap (E) to remove it off GENTLY. Important • Do not push the sides of the ink tank. If you push the sides of the ink tank with - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 133
8. Press on the top of the ink tank until the ink tank snaps firmly into place. Important • You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder. • You cannot print unless all the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 134
Note • If the error message appears after the scanning unit / cover is closed, take appropriate action. An Error Occurs • When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 135
Checking Ink Status on the Touch Screen 1. Make sure that the power is turned on, and display the HOME screen. If the HOME screen is not displayed, tap (HOME) to display it. 2. Select (Hint) on HOME screen. Using the Operation Panel The hint menu screen will appear. 3. Select Estimated ink - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 136
Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. When you use the Canon printer for the first time after you install the bundled ink tanks, the printer consumes a small amount of ink in the amount to enable printing by filling the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 137
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually 137 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 138
(e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head and ink tank. This can cause trouble with the print head and ink tank. Note • Make sure that the orange protective tape does not remain on the ink tank. • Check the ink - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 139
been resolved, turn off the power and clean the print head deeply again after 24 hours. If the problem is still not resolved, the print head may be damaged. Contact your nearest Canon service center to request a repair. When the Print Results Are Not Even such as the Ruled Lines Are Misaligned - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 140
Adjusting Print Head Position 140 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 141
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink tank whose ink is low. You need to prepare: a - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 142
The confirmation screen will appear. 7. Select Yes. The nozzle check pattern will be printed and two pattern confirmation screens will appear on the touch screen. 8. Examine the nozzle check pattern. 142 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 143
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D. A: No missing lines/No horizontal white streaks B: Lines are missing/Horizontal white streaks - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 144
For A (no missing lines or no horizontal white streaks) in both the pattern C and pattern D: The cleaning is not required. Select All A, confirm the message, then select OK. The screen will return to the Maintenance screen. For B (lines are missing or horizontal white streaks are present) in the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 145
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. You - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 146
1 minute. The pattern print confirmation screen will appear. 8. Select Yes. The nozzle check pattern will be printed. 9. Examine the nozzle check pattern. Note • If the problem is not resolved after cleaning the print head twice, clean the print head deeply. 146 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 147
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary. You need to prepare: - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 148
appears, select OK. 10. Examine the nozzle check pattern. If a particular color is not printed properly, replace the ink tank of that color. If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. If the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 149
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the ink tank whose ink is low. • If ink runs - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 150
after adjusting the print head position as described above, adjust the print head position manually. You can also align the print head manually from a computer. • For Windows: Adjusting the Print Head Position Manually • For macOS: Adjusting Print Head Position • To print and check the current head - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 151
Aligning the Print Head Manually Try aligning the print head manually after automatic print head alignment if printing results are not as expected, as when printed ruled lines are misaligned. Note • For details on automatic print - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 152
6. Select Manual head alignment. The confirmation screen will appear. Note • To print and check the current head position alignment values, select Print the head alignment value. 7. Check - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 153
Note • If all patterns look different, choose the pattern in which vertical streaks are least noticeable. Subtle vertical streaks Noticeable vertical streaks • If all patterns look different, choose the pattern in which horizontal streaks are least noticeable. Subtle horizontal streaks Noticeable - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 154
Note • If all patterns look different, choose the pattern in which vertical streaks are least noticeable. Subtle vertical streaks Noticeable vertical streaks 14. Repeat these steps until you have finished entering pattern numbers for columns J to P, and then select OK. 15. Check message and select - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 155
Note • If all patterns look different, choose the pattern in which horizontal stripes are least noticeable. Subtle horizontal stripes Noticeable horizontal stripes 17. Repeat these steps until you have finished entering pattern numbers for columns b to h, and then select OK. 18. When confirmation - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 156
Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 156 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 157
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 158
print quality has improved, click Yes. To cancel the check process, click No. If cleaning the head once does not resolve the print head problem, clean it once more. Important • Cleaning consumes a small amount of ink. Cleaning the print head frequently will rapidly deplete your printer's ink supply - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 159
2. Click Deep cleaning Before running the deep cleaning, check the following items: Check whether the printer is on and open the printer's scanning unit / cover. Check the following items for each ink. Then, if necessary, perform Deep cleaning. • Is there ink remaining in the tank? • Did you push in - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 160
Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Auto head alignment 1. Select Utilities from Remote UI 2. Click Auto head alignment A message appears. 3. Load paper in printer - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 161
Checking Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the ink tank types of your model. If you select Printer status from Remote UI, the ink status appears as an illustration. Estimated ink levels You can check the types and levels of ink. - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 162
Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF (Auto Document Feeder) Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads 162 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 163
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary. You need to prepare: three sheets of A4 or - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 164
OK. The printer starts cleaning. The cleaning will be complete when the paper is ejected. 12. When the completion message appears, select OK. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair. 164 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 165
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 166
9. Load only this sheet of paper in the cassette with the ridges of the creases facing up and the edge of the half with no crease facing to the far side. 10. Insert cassette into printer. 11. Open operation panel and pull out paper output tray. 12. Select OK. The paper cleans the inside of the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 167
If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like. Important • Be sure to turn off the power and unplug the power cord before cleaning the printer. 167 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 168
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 169
Safety Safety Precautions Regulatory Information WEEE (EU&EEA) 169 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 170
manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported cases: Stop use immediately, unplug the printer and call your local service representative to request repair. • Metal objects or liquids are spilt - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 171
the cassette. Hold the printer by its sides and carry it with both hands. General Notices Choosing a location Refer to "Specifications" in the Online manual for details on operating environment. • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 172
• Do not place anything on top of the printer. Be especially careful to avoid metal objects such as paper clips and staples, and containers holding flammable liquids such as alcohol or thinner. • Do not apply excessive pressure when placing large objects on the platen glass. • Do not attempt to open - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 173
if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 174
Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer may interfere with the correct operation of these devices. 174 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 175
off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more information regarding return and recycling of WEEE products, please visit www.canoneurope.com/weee. Nur für Europäische Union und - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 176
ressources naturelles. Pour plus d'informations sur les points de collecte des équipements à recycler, contactez vos services municipaux, les autorités locales compétentes, le plan DEEE approuvé ou le service d'enlèvement des ordures ménagères. Pour plus d'informations sur le retour et le recyclage - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 177
peligrosas que normalmente están asociadas con los RAEE. Al mismo tiempo, su cooperación a la hora de desechar correctamente este producto contribuirá a la utilización eficazde los recursos naturales. Para más información sobre cómo puede eliminar el equipo para su reciclado, póngase en contacto con - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 178
Apenas para a União Europeia e AEE (Noruega, Islândia e Liechtenstein) Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a Directiva REEE (2012/19/UE) e a legislação nacional. Este produto deverá ser colocado num ponto de recolha designado, por exemplo, num - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 179
2012/19 www.canon-europe.com/weee. Gjelder kun den europeiske union og EØS (Norge, Island og Liechtenstein) Dette symbolet indikerer at dette produktet ikke skal kastes sammen med husholdningsavfall, i henhold til WEEE-direktiv (2012/19/EU) og nasjonal lov. Produktet må leveres til et dertil - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 180
kierrätysjärjestelmän ylläpitäjältä ja jätehuoltoyhtiöltä. Lisätietoja sähkö- ja elektroniikkalaiteromun keräyksestä ja kierrätyksestä on osoitteessa www.canon-europe.com/weee. Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) Den här symbolen visar att produkten enligt WEEE- - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 181
Ez a szimbólum azt jelzi, hogy a helyi törvények és a WEEE-irányelv (2012/19/EU) szerint a termék nem kezelhető háztartási hulladékként. A terméket a kijelölt nyilvános gyűjtőpontokon kell leadni, például hasonló cserekészülék vásárlásakor, illetve bármelyik, elektromos és elektronikai berendezésekb - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 182
k účinnému využívaniu prírodných zdrojov. Ďalšie informácie o mieste recyklácie opotrebovaných zariadení získate od miestneho úradu, úradu životného prostredia, zo schváleného plánu OEEZ alebo od spoločnosti, ktorá zaisťuje likvidáciu komunálneho odpadu. Viac informácií nájdete aj na webovej stránke - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 183
elektros ir elektroninės įrangos (EEĮ) atliekų perdirbimo punktą. Netinkamas tokios rūšies atliekų tvarkymas dėl elektros ir elektroninėje įrangoje esančių pavojingų medžiagų gali pakenkti aplinkai ir žmonių sveikatai. Padėdami užtikrinti tinkamą šio gaminio šalinimo tvarką, kartu prisidėsite prie - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 184
Doar pentru Uniunea Europeană şi EEA (Norvegia, Islanda şi Liechtenstein) Acest simbol indică faptul că acest produs nu trebuie aruncat o dată cu reziduurile menajere, în conformitate cu Directiva DEEE (Directiva privind deşeurile de echipamente electrice şi electronice) (2012/19/UE) şi legile naţ - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 185
vrstom otpada može da ima moguće negativne posledice po životnu sredinu i ljudsko zdravlje usled potencijalno opasnih materijala koji se uglavnom vezuju za EEE. U isto vreme, vaša saradnja na ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa. Za više informacija - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 186
Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High 186 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 187
representative. • Paper money • Money orders • Certificates of deposit • Postage stamps (canceled or uncanceled) • Identification badges or insignia • Selective service or draft papers • Checks or drafts issued by governmental agencies • Motor vehicle licenses and certificates of title • Traveler - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 188
or damage to the printer, making the printer unable to print. 3. Retract paper output tray and paper output support, and then close the operation panel. 4. Retract the paper support and then close the rear tray cover. 5. Unplug the printer cable from the computer and from the printer, then - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 189
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 190
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 191
Main Components and Their Use Main Components Power Supply Using the Operation Panel 191 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 192
Main Components Front View Rear View Inside View Operation Panel 192 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 193
Load A4, B5, A5, or Letter-sized plain paper into the cassette, and insert it into the printer. Loading Paper in the Cassette E: Paper Guides Align with right/left/front sides of the paper stack. F: Multi-purpose Tray Use when printing on printable discs. G: Paper Output Tray Printed paper is - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 194
. Before Inserting the Memory Card J: Access lamp Lights or flashes to indicate the memory card status. Inserting the Memory Card K: Multi-purpose Tray Guide Place the multi-purpose tray here. L: ADF (Auto Document Feeder) Load a document here. The documents loaded in the document tray are scanned - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 195
in Rear Tray O: Paper Support Extend to load paper in the rear tray. P: Rear Tray Cover Open to load paper in the rear tray. Q: Feed Slot Cover Prevents anything from falling into the feed slot. Open it to slide the paper guides, and close it before printing. R: Paper Guides Align with both sides - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 196
the metal casing. • Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer. This can cause trouble. 196 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 197
Inside View A: Scanning Unit / Cover Scans originals. Also, lift and open it to replace an ink tank or to remove jammed paper inside the printer. B: Print Head Holder The print head is pre-installed. Note • For details on replacing an ink tank, see Replacing Ink Tanks. 197 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 198
Operation Panel A: ON button/ON lamp Turns the power on or off. Lights after flashing when the power is turned on. Before turning on the power, make sure that the document cover is closed. B: Touch Screen Displays messages, menu items, and the operational status. Directly touch the screen lightly - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 199
Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer 199 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 200
Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the touch screen is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. • The touch screen display will turn off if - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 201
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If an error message - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 202
Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • When pressing the ON button, a confirmation screen to retract the paper output tray on the touch screen. If you want to retract the paper output tray, select Yes. • You can - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 203
/power cord is split. Caution • If you find anything unusual with the power plug/power cord described above, unplug the power cord and call for service. Using the printer with one of the unusual conditions above may cause a fire or an electric shock. 203 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 204
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 205
Using the Operation Panel The operation panel consists of the ON button (A) and touch screen (B). Touch the HOME screen on the touch screen with your finger tip to select menus for copying, scanning, and other functions. Operations on the HOME Screen A: ON button B: Touch Screen Basic Operation of - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 206
Touch Touch lightly with your finger tip. To move forward (or go back) menus or photos continuously, keep touching the forward (or back) mark. Flick Flick your finger on the screen up, down, left, or right. Use to switch menus or move forward or backward through photos. Drag While lightly touching - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 207
signal state, the icon will change. (Signal strength: 81 % or more): You can use the printer over Wi-Fi without any problems. (Signal strength: 51 % or more): The problem such as the printer cannot print may occur according to the network status. We recommend placing the printer near the wireless - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 208
(Signal strength: 50 % or less): The problem such as the printer cannot print may occur. Firmware update Using PIXMA/MAXIFY Cloud Link G: Hint Displays quick guides about such procedures as loading paper and troubleshooting and such information as estimated ink level and system information. Icons - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 209
(HOME) Displays the HOME screen. (Back) Returns the touch screen to the previous screen. Black Starts black & white copying, scanning, etc. Color Starts color copying, scanning, etc. Stop Cancels operation when print, copy, or scan job is in progress. 209 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 210
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel 210 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 211
Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode 211 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 212
Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 213
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Device settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the gap - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 214
Setting Items on Operation Panel Print settings LAN settings Bluetooth settings PictBridge settings Other device settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information 214 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 215
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Extended copy amount as an example. 1. Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using the Operation Panel 3. - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 216
For more on setting items on the operation panel: Setting Items on Operation Panel 216 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 217
Setting Items on Operation Panel Items for Printer Other device settings Language selection Web service setup ECO settings Quiet setting Items for Paper/Printing Print settings Bluetooth settings PictBridge settings Feed settings Items for Maintenance/Management LAN settings Firmware update - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 218
photos Note • If printouts contain margins even though you are printing in Borderless, specifying Extended amount: Large for this setting may help solve the problem. • Adjust disc print area You can adjust the disc printing area if the image is not aligned with the printable disc. You can adjust - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 219
characters) MAC address (Wi-Fi) XXX. XXX. XXX. XXX (12 characters) Printer name XXXXXXXXXXXXXXX (up to 15 characters) Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX (up to 52 characters) ("XX" represents alphanumeric characters.) If Settings is selected in the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 220
. ◦ WPS (Push button method) Select when you perform settings for Wi-Fi using a wireless router supporting a Wi-Fi Protected Setup (WPS) push button method. Follow the on-screen instructions during setup. ◦ Other connection types ■ Manual connect (adv.) Select when you perform settings for Wi-Fi - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 221
32 characters) MAC address (Wi-Fi) XXX. XXX. XXX. XXX (12 characters) Printer name XXXXXXXXXXXXXXX (up to 15 characters) Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX (up to 52 characters) ("XX" represents alphanumeric characters.) If Settings is selected in the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 222
:XX:XX (12 characters) Printer name XXXXXXXXXXXXXXX (up to 15 characters) Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX (up to 52 characters) ("XX" represents alphanumeric characters items when you use WSD (one of the network protocols supported in Windows). 222 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 223
. • Bonjour settings Setting items for LAN using Bonjour for macOS. ◦ Enable/disable Bonjour Selecting Enable allows you to use Bonjour to perform the network settings. ◦ Service name Specifies the Bonjour service name. You can use up to 48 characters for the name. Note • You cannot use the same - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 224
◦ Enable/disable communication Selecting Enable allows you to print from a PictBridge (Wi-Fi) compliant device. ◦ Timeout setting Specifies the timeout length. • Wired LAN DRX setting Selecting Enable allows you to activate discontinuous reception when the printer is connected to a device compatible - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 225
Other device settings • Date display format Changes the display format of dates when printed. Note • When ON is selected for Print date on the print settings screen in printing from a memory card, the date is printed in the date display format you selected. Setting Items for Photo Printing Using - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 226
Note • You can also select this setting by selecting and then selecting Energy saving settings. ECO settings (Setup) on the HOME screen, selecting ECO, • Document removal reminder Selects whether the printer will display the reminder screen in case you forget to remove the original from the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 227
Language selection Changes the language for the messages and menus on the touch screen. 227 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 228
. If you select Yes, the firmware update starts. Follow the onscreen instructions to perform update. Note • If the firmware update is not complete, Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup, follow the display on the touch screen to perform - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 229
Reset setting You can set the settings back to the default. • Web service setup only Sets the Web service settings back to the default. • LAN settings only Sets the LAN settings back to the default. • Settings only Sets the settings such as the paper - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 230
Feed settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. For - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 231
the printer to/from Canon Inkjet Cloud Printing Center. ◦ Check Web service setup Make sure whether the printer is registered to Google Cloud Print Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup, follow the display on the touch screen to perform - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 232
on. 2. Select (Setup) on the HOME screen. Using the Operation Panel 3. Select ECO. 4. Select Energy saving settings. 5. Check on-screen instructions and select Next. 6. Specify settings as necessary. A: Specify the length of time to turn the printer off automatically when no operation is - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 233
1. Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using the Operation Panel 3. Select ECO. 4. Select Two-sided printing setting. 5. Specify settings as necessary. A: Select two-sided copying as a default. B: Select two-sided printing of template forms on the printer - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 234
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. 1. Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using the Operation Panel 3. Select Quiet - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 235
System information To display this menu, select System information in (Hint). • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number. • MAC address (Wi-Fi) Displays the MAC - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 236
Specifications General Specifications Printing resolution (dpi) Interface 4800* (horizontal) x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. USB Port: Hi-Speed USB * LAN Port: Wired LAN: 100BASE-TX / 10BASE-T Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 237
80 % RH (no condensation) * For the temperature and humidity conditions of papers such as photo paper, refer to the paper's packaging or the supplied instructions. Temperature: 32 to 104 °F (0 to 40 °C) Humidity: 5 to 95 % RH (no condensation) AC 100-240 V, 50/60 Hz (The supplied power cord is only - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 238
bit/8 bit Network Specifications Communication protocol Wired LAN Wi-Fi TCP/IP Supported Standards: IEEE802.3u (100BASE-TX) / IEEE802.3 (10BASE-T) Transfer speed: 10 M/100 Mbps (auto switching) Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b Frequency bandwidth: 2.4 GHz Channel: 1-11 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 239
10 Mobile Some functions may not be available with the supported OS. Refer to the Canon web site for details. Mobile Printing Capability Apple AirPrint Google Cloud Print PIXMA Cloud Link Windows 10 Mobile Print Mopria Print Service • Internet connection or CD-ROM drive is required to install - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 240
connection is required to use Easy-WebPrint EX and/or Easy-PhotoPrint Editor and all the user's guide. • Easy-WebPrint EX: Internet Explorer 8, 9, 10 and 11 (for Windows) is required. Contact the network administrator for details. Information in this manual is subject to change without notice. 240 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 241
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper 241 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 242
Supported Media Types For best results, choose paper designed for how you are Stock*1 *1 Printing to this paper from the operation panel or from a PictBridge (Wi-Fi) compliant device is not supported. Paper Load Limit Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) 242 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 243
and media type. Printing from Digital Camera Page Sizes You can use the following page sizes. Note • Page sizes and media types the printer supports differ depending on the OS you are using. Standard sizes: • Letter • Legal • 11"x17"(28x43cm) • A5 • A4 • A3 • B5 • KG/4"x6"(10x15) • 5"x7"(13x18cm - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 244
• Card 2.17"x3.58" Special sizes Special page sizes must be within the following limits: • rear tray ◦ Minimum size: 2.17 x 3.51 inches (55.0 x 89.0 mm) Maximum size: 8.50 x 26.61 inches (215.9 x 676.0 mm) • cassette ◦ Minimum size: 5.83 x 8.27 inches (148.0 x 210.0 mm) Maximum size: 8.50 x 11.69 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 245
Paper Load Limit Genuine Canon Paper Paper for printing documents: Media Name Canon Red Label Superior Canon Océ Office Colour Paper High Resolution Paper *1 Rear Tray Approx. 100 sheets Cassette Approx. 100 sheets Approx. 80 sheets Approx. 80 sheets - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 246
Paper other than Genuine Canon Paper Common Name Plain Paper (including recycled paper)*1 Rear Tray Cassette Approx. 100 sheets (Legal, 11" x 17" (28 x 43 cm), A3, B4: 50 sheets) Approx. 100 sheets Paper Output Tray Approx. 50 sheets (Legal, 11" x 17" (28 x 43 cm), A3, B4: 10 sheets) - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 247
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • Damp paper • Paper that is too thin (weighing less than 17 lb (64 g /m2)) • Paper that is - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 248
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 249
Printing Printing from Computer Printing Using Operation Panel Paper Settings Printing from Smartphone/Tablet Printing from Digital Camera 249 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 250
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing Using a Web Service 250 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 251
Printing from Application Software (macOS AirPrint) Printing Basic Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 251 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 252
3. Select paper size and paper type from printer Register the set paper size and paper type on the printer operation panel. For instructions, see "Paper Settings." 4. Start printing from your application software The Print dialog opens. 5. Select printer Select your model from the Printer list - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 253
Note • Click Show Details to switch the setup window to the detailed display. 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Feed From and Media Type from Media & Quality of the pop-up menu. Select Auto Select for Media Type. Remove the Two-Sided check mark - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 254
settings of printer are disabled. Check LAN settings of printer and enable Bonjour settings. • Refer to "Cannot Print Using AirPrint" for printing problems. • The display of the settings screen may differ depending on the application software you are using. Printing of Envelopes For printing on - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 255
Printing on Postcards This section describes the procedure for printing on postcards. 1. Load postcards in printer 2. Select paper size and paper type from the printer Register Hagaki for paper size from the printer operation panel. Also, register Hagaki, IJ Hagaki, or Hagaki K for paper type, - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 256
Important • Two-sided printing is not possible for postcards, so remove the Two-Sided check mark. If you print with the Two-Sided check mark on, the printing result may not be as you intended. • You will get cleaner printing if you print the message side first and then print the address side. 5. - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 257
Adding Printer Procedure for adding printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. If your printer is connected via USB, and you connect the USB - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 258
How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 259
error message may differ depending on the OS version. • The printer part names in the error message may differ from what is listed in this manual. • If the content of the error message is difficult to understand, check the error message displayed on the printer operation panel. 259 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 260
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2. Select your model, and then click Open Print - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 261
Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if not logged in as the administrator. For - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 262
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide 262 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 263
Printing Using a Web Service Using PIXMA/MAXIFY Cloud Link Printing with Google Cloud Print 263 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 264
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) Printing from Windows 10 Mobile Device Printing/Scanning with Wireless Direct 264 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 265
Printing/Scanning with Wireless Direct You can connect devices (e.g. smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 266
your device. Enable "Wi-Fi" on your device's "Setting" menu. For more on turning on Wi-Fi function, see your device's instruction manual. 2. Select "DIRECT-XXXX-TS9500series" ("X" represents alphanumeric characters) from list displayed on device. Note • If "DIRECT-XXXX-TS9500series" does not appear - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 267
the printer and start printing/scanning. Note • For more on printing or scanning from a device via Wi-Fi, refer to the device's or application's instruction manual. • You can print/scan from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 268
updated identifier (SSID)/password on the Wireless Direct setting list screen. • Change password Change the password for Wireless Direct. ◦ Selecting Change manually displays the entry field. Follow the procedure below to change the password. 1. Select the entry field. 2. Enter the password (up to - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 269
If you want the printer to display the screen to inform you a Wi-Fi Direct compatible device is connecting to the printer, select Yes. Important • To prevent an unauthorized access, we recommend you should not change the setting from the default. 8. Tap (HOME). The HOME screen is displayed. Note - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 270
Printing Photo Data Printing Photographs Saved on Memory Card Basic Setting Items for Photo Printing Using Operation Panel 270 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 271
card print menus, the photo selection screen is displayed. • If no printable photo data is saved on the memory card, Saved data is not of a supported type. is displayed on the touch screen. • If more than 2,000 photo data are saved on the memory card, the photo data is split by - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 272
You can print a copy of the displayed photo by tapping Color. • To change the display method, the number of copies, or the print settings: Tap near the bottom of the displayed photo to display menus. A: Total number of copies is displayed When tapping, the Check total no. of copies screen is - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 273
Note • You can specify the number of copies for each photo. Display the photo you want to print and specify the number of copies when the desired photo is displayed. C: Select to switch the photo group. For details: Using Useful Display Functions D: Select to display the Settings screen. You can - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 274
F: Select to zoom in on the photo. For details: Using Useful Display Functions G: Select display photo with specifying the date (last modified date of data). For details: Using Useful Display Functions H: Select to display the multiple photos at once. For more on the display method: Using Useful - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 275
• While processing the print job, you can add the print job (Reserve photo print). Adding Print Job Adding Print Job You can add the print job (Reserve photo print) while printing photos. Follow the procedure below to add the print job. 1. Flick photo while printing to select next photo. Note • - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 276
Setting Items for Photo Printing Using Operation Panel You can specify the setting of page size, media type, photo fix and so on to print the photos saved on the memory card. Print Settings Screen How to display the print settings screen varies with the print menu. • In Select photo print or Slide - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 277
on the touch screen. In this case, select message and change the setting. on the upper left on the touch screen to check the • The settings of the page size, media type, etc. are retained even if another print menu is selected or the printer is turned off. You can specify the following setting - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 278
Other device settings 278 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 279
Disc Label Printing Copying Label Side of Disc Basic Printing Photo from Memory Card onto Disc Label 279 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 280
Copying Label Side of Disc You can copy the label of an existing BD/DVD/CD and print it on a printable disc. Important • You cannot print on 3.15 inches / 8 cm printable discs. • Do not mount the multi-purpose tray until the message prompting you to load the printable disc appears. Doing so can - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 281
If the print result is blurry, select Bleed-proof. Blurring may be reduced by printing with less ink. 7. Follow on-screen instructions to load copy source BD/DVD/CD on platen and select OK. The print setting confirmation screen is displayed. Important • Be sure to load the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 282
Note • You can see the procedure to set the printable disc by selecting How to set. • For more on setting the printable disc: Placing a Printable Disc 11. Select OK. The printer starts copying. Note • Tap Stop to cancel copying. • After printing, allow the printing surface of the disc to dry - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 283
is displayed. To display the HOME screen, tap (HOME). • If no printable photo data is saved on the memory card, Saved data is not of a supported type. is displayed on the touch screen. • If more than 2,000 photo data are saved on the memory card, the photo data is split by - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 284
A: Specify the outer circle. B: Specify the inner circle. Note • Measure the outer and inner diameters of the printing surface of the printable disc and make sure you set a value smaller than the measured value for the outer diameter, and a value larger than the measured value for the inner diameter - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 285
12. Check message and tap Color. 13. Follow on-screen instructions to set printable disc. Note • You can see the procedure to set the printable disc by selecting How to set. • For more on setting the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 286
Paper Settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. Note • - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 287
• When you insert the cassette: The screen to register the cassette paper information is displayed. If the page size on the touch screen matches the size of the paper loaded in the cassette, select Yes. If not, select Change to change the setting in accordance with the size of the loaded paper. * - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 288
When you start printing/copying, a message is displayed and the paper setting specified for printing/ copying is shown under the message. Check the message and select Next. When the screen to select the operation is displayed, select one of the operations below. Note • Depending on the setting, the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 289
Note • If you do not know what paper information to register to the printer, tap screen to select the operation is displayed. (Back) when the • For more on the proper combination of paper settings you can specify by the printer driver (Windows) or on the touch screen: Paper Settings on the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 290
Copying Making Copies Basics Two-Sided Copying Special Copy Menu Reducing/Enlarging Copies Collated Copying Copying Using Smartphone or Tablet 290 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 291
Making Copies This section describes the procedure to copy with Standard copy. 1. Check that printer is turned on. 2. Load paper. 3. Select Copy on the HOME screen. Using the Operation Panel 4. Select Standard copy. The Copy standby screen is displayed. 5. Load original document on platen or - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 292
Tap or to specify the number of copies. If you keep touching here, the number scrolls by 10. You can also flick the number to specify. C: Display the print setting items. For more on the setting items: Setting Items for Copying D: Specify the page size and the media type. 7. Tap Color for - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 293
Load the original on the platen and tap the same button (Color or Black) as the one which you previously tapped. Important • When you load the original on the platen, move the document cover gently. Note • When Print qlty (print quality) is set High, you cannot add the copying job. • When you add - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 294
Setting Items for Copying You can change the copy settings such as magnification and intensity. Print Settings Screen Note • For more on the print settings screen or the setting item for Photo copy, see Copying Photos. The following screen is displayed by selecting Settings in the Copy standby - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 295
function is not available with current settings. is displayed on the touch screen. Change the setting, following the on-screen instructions. Following setting items can be changed. • Intensity Specify the intensity. A: Select to activate/deactivate automatic intensity adjustment. When ON is - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 296
• Page size Select the page size of the loaded paper. • Type (Media type) Select the media type of the loaded paper. • Print qlty (Print quality) Adjust print quality according to the original. Important • If you use Draft with Type set to Plain paper and the quality is not as good as expected, - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 297
Scanning Scanning from Computer (Windows) Scanning from Computer (macOS) Scanning from Operation Panel Scanning Using Smartphone/Tablet 297 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 298
Scanning from Computer (macOS) Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer) 298 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 299
Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Important • Available functions and settings vary depending on your scanner or printer. 299 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 300
IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 301
Note • To set the applications to integrate with, see Settings Dialog. 301 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 302
allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes; scan - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 303
Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder) 303 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 304
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2. Start IJ Scan - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 305
Scanning Tips Positioning Originals (Scanning from Computer) 305 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 306
If scanned by detecting the item type and size automatically, the response may differ. In that case, adjust the cropping frame (selection box) manually. Photos, Postcards, Business Cards, and BD/DVD/CD Magazines, Newspapers, and Documents Single item: Place the item face-down on the platen, with - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 307
in which items cannot be scanned, click Home to return to the top page of the Online Manual for your model and search for "Items You Can Place & How to Place Items." : 0.4 scanning two or more documents. • For supported document sizes when scanning from the ADF, click Home to return to the top - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 308
Load document with side to scan facing up in document tray. Insert the document until it stops. 5. Adjust document guide (B) to match width of document. Do not slide the document guide too hard against the document. The document may not be fed properly. Note • When scanning duplex documents, place - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 309
2. Place the item with the side to scan facing the platen, and then align it with the alignment mark. Important • If you open the document cover wide, the scanner may fall over. • Portions placed over (A) (0.094 inch (2.4 mm) from the left edge of the platen) or (B) (0.106 inch (2.7 mm) from the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 310
• The item type may not be detected automatically. In that case, specify the item type in IJ Scan Utility and scan. 310 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 311
Scanning Using Smartphone/Tablet Using PIXMA/MAXIFY Cloud Link Printing/Scanning with Wireless Direct 311 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 312
Code for Error (Paper Jams) Cannot Print or Connect Failed to MP Drivers Installation (Windows) An Error Occurs Message (Support Code) Appears Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in Touch Screen Display - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 313
Compliant Device List of Support Code for Error IJ Scan Utility Error Messages (Windows) IJ Scan Utility Lite Error Messages (macOS) ScanGear (Scanner Driver) Error Messages (Windows) Operation Problems Network Communication Problems Printing Problems Problems while Printing/Scanning from Smartphone - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 314
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wired LAN Wireless - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 315
/Tablet Cannot Print/Scan from Smartphone/Tablet Cannot Find Printer from Smartphone/Tablet while Using Bluetooth Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly No Ink Level Appears in Printer Status Monitor (Windows - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 316
USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Checking Status Code Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly No Ink Level Appears in Printer Status Monitor (Windows - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 317
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 317 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 318
Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen While using printer: Cannot Find Printer while Using Wi-Fi Note • You cannot use the wireless LAN and the wired - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 319
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen, click Redetect and search for the printer again by the IP - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 320
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)Checking Security Software Settings Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)Checking Router Settings 320 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 321
Settings screen to redetect the printer. If the printer is found, follow the instructions on the screen to continue to set up network communication. If printer and network . If above does not solve the problem: Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 322
to the instruction manuals supplied with the computer and network device, or contact their manufacturers. If you can view web pages after configuring the computer and network device, try to set up the network communication from the beginning. If above does not solve the problem - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 323
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's Wi-Fi Settings Is printer set to allow wireless communication? Make sure the or icon is displayed on the touch screen. If icon is not displayed: The printer is not set to allow wireless - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 324
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wi-Fi Environment Is the printer connected to the wireless router? Use the icon on the touch screen to make sure the printer is connected to the wireless router. If is displayed: • Check wireless router - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 325
You can also check Network name (SSID) by selecting the icon on the lower left and selecting Wi-Fi. For details, see the instruction manual supplied with the wireless router or contact the manufacturer. After taking measures above, click Redetect on the Check Printer Settings screen to redetect the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 326
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 327
, enable firewall. Note • For more on firewall settings of your operating system or security software, see instruction manual or contact its manufacturer. If above does not solve the problem: Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wireless Router - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 328
the same radio channel is assigned to the printer and the wireless router. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer. In addition, make sure the wireless router you are using is configured to use 2.4 GHz - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 329
printer or network device, and then click Redetect on the Check Printer Settings screen to redetect the printer. If the printer is found, follow the instructions on the screen to continue to set up the network communication. If LAN cable is connected and printer and network device are on: If the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 330
to cancel to set up the network communication. After that, configure the computer and network device. For the procedures, refer to the instruction manuals supplied with the computer and network device, or contact their manufacturers. If you can view web pages after configuring the computer and - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 331
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Printer's Wired LAN Settings Is printer set to allow wired communication? Make sure the icon is displayed on the touch screen. If icon is not displayed: The printer is not set to allow wired - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 332
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 333
enable firewall. Note • For more on firewall settings of your operating system or security software, see instruction manual or contact its manufacturer. If above does not solve the problem: Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Router Settings - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 334
such as IP address filtering, MAC address filtering, and DHCP function. For more on checking the settings of the router, refer to the instruction manual supplied with the router or contact its manufacturer. After checking the router settings, click Redetect on the Check Printer Settings screen to - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 335
with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable. Check2 Follow procedure below to connect progress and turn off. 3. Turn on printer. Check3 If you cannot resolve problem, follow procedure below to reinstall MP Drivers. • For Windows: 1. Click - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 336
4. Turn off printer. 5. Restart computer. 6. Make sure you have no application software running. 7. Perform setup on web page. Note • You can use the Setup CD-ROM to redo setup. • For macOS: 1. Click Next. The screen telling you that installation has not been completed appears. 2. Click No. The - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 337
(SSID) or network key (password), etc.) are identical with those of the wireless router. To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. 337 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 338
Note • Use 2.4 GHz frequency band to connect to a wireless router. Match the network name (SSID) set for the printer with that for 2.4 GHz frequency band of the wireless router. To check the network name (SSID) set for the printer, print out the network setting information. Printing Network Settings - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 339
settings or connection status, see your computer instruction manual or contact its manufacturer. Note • If not, select it to enable bidirectional support. Check9 Make sure security software's characters for network name (SSID). (macOS) If the problem is not resolved, redo setup. • For Windows: - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 340
Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 340 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 341
• It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP update interval, energy saving mode, etc.) more on checking computer settings or connection status, see the instruction manual supplied with the computer or contact the manufacturer. Check3 Is - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 342
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. Note • Use 2.4 GHz frequency band to connect to a wireless router. Match the network name (SSID) set for the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 343
restricted, the Wi-Fi channels do not match. See the instruction manual provided with your computer and check the Wi-Fi channel number available sure you use alphanumeric characters for network name (SSID). (macOS) If the problem is not resolved, redo setup. • For Windows: Perform setup using the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 344
the settings of your device (smartphone/tablet). Make sure Wi-Fi is enabled on your device. For details, refer to your device's instruction manual. Check4 Make sure printer is selected as connection for device (e.g. smartphone or tablet). Select the network name (SSID) for Wireless Direct specified - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 345
router, connect the cable to the LAN side of the router. If the problem is not resolved, redo setup. • For Windows: Perform setup using the to check the computer settings or connection status, see your computer instruction manual or contact its manufacturer. Check2 If MP Drivers are not installed - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 346
Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router. Note • IJ Network - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 347
details, see If WPA/WPA2 Details Screen Appears. Note • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2Personal). • Wi-Fi) screen in IJ Network Device Setup Utility, follow the on-screen instructions to set the password length, format, and the password to use. For details, - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 348
Up IJ Network Device Setup Utility If this does not solve the problem, see below. Cannot Communicate with Printer After Enabling MAC/IP Address router setting. To check the wireless router setting, see the instruction manual provided with the wireless router or contact its manufacturer. Make - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 349
Check2 If filtering MAC addresses or IP addresses at wireless router, check that MAC addresses or IP addresses for computer, network device, and printer are registered. Check3 If using WPA/WPA2 key or a password, make sure encryption key for computer, network device, and printer matches key set for - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 350
Other Network Problems Checking Network Information Restoring to Factory Defaults 350 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 351
Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below. • For Windows: 1. Select Command Prompt as shown below. In Windows 10, right-click Start and select Command Prompt. In Windows 8.1, select Command - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 352
2. Make sure network interface used by computer is selected, and then click Advanced. When you are using Wi-Fi on your computer, make sure Wi-Fi is selected as network interface. When you are using wired LAN, make sure Ethernet is selected. 3. Click TCP/IP to check the IP address, or click Hardware - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 353
5. Click Ping. "XXX.XXX.XXX.XXX" is the IP address of the target device. A message such as the following appears. 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 354
Restoring to Factory Defaults Important • For Windows: Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, redo setup using the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 355
Problems while Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet 355 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 356
cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Fi is enabled on your device. For details, refer to your device's instruction manual. Check3 Is the printer connected to the wireless router? Use the icon - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 357
network key (password), etc.) are identical with those of the wireless router. To check the settings of your smartphone/tablet, refer to the instruction manual provided with it. If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the network - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 358
the settings of your device (smartphone/tablet). Make sure Wi-Fi is enabled on your device. For details, refer to your device's instruction manual. Check4 Make sure printer is selected as connection for device (e.g. smartphone or tablet). Select the network name (SSID) for Wireless Direct specified - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 359
Printing Network Settings Check5 Have you entered the proper password specified for the Wireless Direct? To check the password specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer. • Display on the touch screen. - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 360
Printing Problems Printer Does Not Print Ink Does Not Come Out Paper Does Not Feed Properly/"No Paper" Error Cannot Print on the Disc Label Printout Results Are Unsatisfactory 360 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 361
the information set for the rear tray or the cassette, an error message appears on the touch screen. Follow the instructions on the touch screen to solve the problem. Note • You can select whether the message which prevents misprinting is displayed. • To change the message view setting when printing - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 362
Changing the Printer Operation Mode (macOS) Check4 If printing from a computer, delete jobs stuck in print queue. • For Windows: Deleting the Undesired Print Job • For macOS: Deleting the Undesired Print Job Check5 Make sure that the paper output tray is at the normal print position. When you do not - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 363
• After printing is completed, select Off for Prevention of Print Data Loss. Check8 If printing from a computer, restart the computer. Restart the computer and try printing again. 363 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 364
printer and perform print head deep cleaning again 24 hours later. • If problem is not resolved after performing print head deep cleaning twice: If print head deep cleaning does not resolve the problem, the print head may be damaged. Contact your nearest Canon service center to request a repair. 364 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 365
tray, place the print side facing UP and align the right and left paper guides with the paper stack. Loading Paper • In the cassette, be sure to load place the print side facing DOWN and align the right/left/front paper guides with the paper stack. Loading Paper Check3 Is paper too thick or curled - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 366
If the paper tears in the rear tray, see List of Support Code for Error (Paper Jams) to remove it. If there are any foreign objects in the rear tray, be sure to turn off the printer, - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 367
Check9 Are transport unit cover and rear cover attached properly? See Rear View for the positions of the transport unit cover and the rear cover. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. 367 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 368
the multi-purpose tray? If a certain period of time has elapsed since you placed the multi-purpose tray, it may be ejected. Follow the instructions on the touch screen and try the operation again. Multi-Purpose Tray Does Not Feed Properly Check1 Is multi-purpose tray placed properly? Place the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 369
printing. For more on placing the multi-purpose tray, see Placing a Printable Disc. If the multi-purpose tray is still jammed, check if there is a problem with the printable disc. Multi-Purpose Tray Does Not Feed Properly 369 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 370
Printout Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned/distorted lines, or uneven colors, check the paper and print quality settings first. Check1 Do page size and media type settings match size and type of loaded paper? If these settings do not - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 371
This setting cannot be made on the PictBridge (Wi-Fi) compliant device. Check3 If problem is not resolved, check also the sections below. See also the sections below: Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 372
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Printing Is Blurry Colors Are Wrong 372 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 373
head deep cleaning, see If Printing Is Faint or Uneven. • If nozzle check pattern is not printed correctly: Check if the ink tank for the problem color is empty. If the ink tank is not empty, perform print head cleaning and try printing the nozzle check pattern again. • If - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 374
deep cleaning does not resolve the problem, the print head may be damaged. Contact your nearest Canon service center to request a repair. cassette, load paper with the printable side facing down. Refer to the instruction manual supplied with the paper for detailed information on the printable side. • - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 375
head position. Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment manually from your computer. • For Windows: Adjusting the Print Head Position Manually • For macOS: Adjusting Print Head Position Check3 Increase print - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 376
Check paper type. Make sure you are using the right paper for what you are printing. Supported Media Types Check3 Correct curl before loading paper. When using Photo Paper Plus Semi-gloss, , the paper may smudge or may not feed properly. Follow the instructions below to correct the paper curl. 376 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 377
at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing. This may improve the print result. (C) Print side We recommend - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 378
1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Maintenance Tab Description 3. Select Select Printer... and select printer you are using from pulldown menu and select OK. 4. Select Custom Settings. 5. Select Prevent paper abrasion check box and click OK. ◦ For macOS: - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 379
Note • Cleaning the paper feed roller abrades it, so do this only when necessary. Check8 Is inside of printer dirty? During duplex printing, ink may stain the inside of the printer, smudging the printout. Perform bottom plate cleaning to clean inside of printer. Cleaning Inside the Printer (Bottom - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 380
Vertical Line Next to Image Check Is loaded paper size correct? If the loaded paper is larger than the size you specified, a vertical line may appear in the margin. Set the paper size to match the loaded paper. Printout Results Are Unsatisfactory Note • The direction of the vertical line pattern may - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 381
Scanning Problems (macOS) Scanning Problems 381 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 382
Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 382 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 383
Scanner Does Not Work Check 1 Check that your scanner or printer is turned on. Check 2 With network connection, check the connection status and reconnect as needed. Check 3 With USB connection, connect the USB cable to a different USB port on the computer. Check 4 If the USB cable is connected to a - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 384
Scanner Driver Does Not Start Check 1 Make sure the application software supports AirPrint. Check 2 Select your scanner or printer on the application's menu. Note • The operation may differ depending on the application. Check 3 Scan and save images - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 385
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in Touch Screen 385 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 386
. Check3 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. 386 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 387
Printer Turns Off Unexpectedly or Repeatedly Check If printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • To disable the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 388
4. Select Disable for Auto Power Off. 5. Select OK. 6. Select OK on the displayed screen. The setting to shut off the power automatically is disabled. Note • Refer to below to disable the setting from ScanGear (scanner driver). Scanner Tab 388 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 389
USB Connection Problems Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of USB 1.1. In this case, the printer works - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 390
• Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable. Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver. (Windows) If not - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 391
Wrong Language Appears in Touch Screen Follow the instructions below to select your language. 1. Press HOME button and wait a little. 2. Select (Setup) icon. Using the Operation Panel 3. Select . 4. Select sixth setting item from top. 5. - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 392
Installation and Download Problems Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows) 392 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 393
) • If installation does not start when you insert Setup CD-ROM: Follow the instructions below to start the installation. 1. Make the following settings. ◦ In Windows 10 appears. If it does, there is a problem with the Setup CD-ROM. Contact your nearest Canon service center to request a repair. 393 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 394
• If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen • Other cases: Reinstall the MP Drivers. If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers. Deleting the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 395
the latest MP Drivers for your model on the download page of the Canon website. Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that you downloaded. In the connection method selection screen, select Use the printer with Wi-Fi connection or - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 396
Errors and Messages An Error Occurs Message (Support Code) Appears 396 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 397
for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the support code (error number) appears on the computer screen. When a Support Code and a message are displayed on the computer screen (Windows): When a Support Code - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 398
is displayed on the computer for some errors. For details on errors that have support code, see List of Support Code for Error. If a message appears on the touch screen, see below. Message Duplex Printing Is Displayed Check See Automatic Duplex Printing Problems and take the appropriate action. 398 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 399
starts normally, there is a problem with the relay device. Contact the vendor of the relay device. • There could also be a problem with the USB cable. Replace -click Universal Serial Bus controllers and USB Printing Support. If USB Printing Support Properties screen does not appear, make sure the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 400
3. Click General tab and check for a device problem. If a device error is shown, see Windows Help to resolve it. Other Error Messages (Windows) Check If an error message appears outside printer status monitor, - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 401
an error number, and appears along with an error message. When an error occurs, check the support code displayed on the touch screen and computer screen and take the appropriate action in response. Support Code Appears on Touch Screen and Computer Screen • 1000 to 1ZZZ 1000 1001 1002 1003 1013 1200 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 402
6944 6945 6946 6951 6A80 6A81 6D01 • 7000 to 7ZZZ 7500 7600 7700 7800 • 8000 to 8ZZZ 8300 • A000 to ZZZZ C000 For paper jam support codes, see also List of Support Code for Error (Paper Jams). 402 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 403
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 404
the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below. 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with both hands, and pull - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 405
print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. 405 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 406
1303 Cause Paper is jammed when feeding paper from cassette. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer • If the paper is jammed at the feeder of the cassette: Pull out the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 407
1304 Cause Paper is jammed when performing automatic duplex printing. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer • If the paper is jammed at the feeder of the cassette: Pull - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 408
from the following locations. • Paper output slot 1300 • Inside of the printer Paper Is Jammed inside Printer If the measures above do not solve the problem, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper. 408 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 409
and you cannot remove the paper from the paper output slot, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, tap Stop to stop the printing - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 410
4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. Pull out the paper at an angle of about 45 degrees. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 411
be some paper still inside the printer. Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. 411 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 412
you turn off the printer. 1. Rotate printer so that rear side of printer faces toward you. 2. Open rear tray cover and then pull up paper support. 3. Detach rear cover. Pull out the rear cover. 412 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 413
4. Slowly pull out paper. Note • Do not touch the inner parts of the printer. If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps. 1. Detach transport unit cover. Lift up the transport unit cover and pull out it. 413 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 414
2. Slowly pull out paper. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed. 4. Attach transport unit cover. Insert the transport unit cover slowly all the way into printer and take down the transport unit cover. 5. Attach rear cover. Insert the projections - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 415
If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. 415 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 416
tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. Loading Paper in the Rear Tray • Align the paper guides with the both edges of the paper when you load paper in the rear tray. • Set paper information for the paper in the rear tray - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 417
in the cassette properly. What to Do Take the corresponding actions below. • Load paper in the cassette. Loading Paper in the Cassette • Align the paper guides with the both edges of the paper when you load paper in the cassette. • Set paper information for the paper in the cassette. After carrying - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 418
1200 Cause Scanning unit / cover is open. What to Do Close the scanning unit / cover and wait for a while. Do not close it while you are replacing an ink tank. 418 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 419
1401 Cause Print head may be damaged. What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. 419 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 420
1600 Cause Ink may have run out. What to Do Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, tap OK on the printer with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 421
1660 Cause The ink tank cannot be recognized. What to Do Printing cannot be performed because the ink tank is not installed or is not compatible with this printer. Check the ink tank. If you want to cancel printing, tap Stop on the printer. 421 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 422
, disabling the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition. Note • If the function for detecting the remaining ink level is - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 423
disabling the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition or by using refilled ink tanks. Note • If the function for detecting the remaining - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 424
1700 Cause Ink absorber is almost full. What to Do Select OK on the touch screen to continue printing. Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan. 424 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 425
during transportation has been removed. If the tape is still there, remove it and close the scanning unit / cover. If this does not solve the problem, contact your nearest Canon service center to request a repair. 425 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 426
2110 Cause Paper settings for printing or copying do not match cassette paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the touch screen. Paper Settings on the Printer Driver and the Printer (Media Type) ( - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 427
Select the appropriate action. Note • Depending on settings, some of the options below may not appear. Print with the loaded paper. Select this option to print or copy onto the paper in the cassette without changing the paper settings. For example, if the print or copy paper setting is A5, and - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 428
• To change the message view setting when printing or copying using the operation panel of the printer: Feed settings • To change the message view setting when printing using the printer driver: Changing the Printer Operation Mode (Windows) Changing the Printer Operation Mode (macOS) 428 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 429
4103 Cause Cannot perform printing with current print settings. What to Do Tap Stop on the touch screen to cancel printing. Then change the print settings and retry printing. 429 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 430
5011 Cause Printer error has occurred. What to Do Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. 430 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 431
5012 Cause Printer error has occurred. What to Do Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. 431 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 432
are properly installed. Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • When clearing an impediment to print head holder motion, be careful not to touch white belt - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 433
5200 Cause Printer error has occurred. What to Do Turn off printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. 433 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 434
5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan. 434 - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 435
6000 Cause Printer error has occurred. What to Do If the paper is jammed, remove it depending on the jammed location and cause. List of Support Code for Error (Paper Jams) Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not - Canon PIXMA TS9521C TS9500 | TS9500 series User Manual - Page 436
are properly installed. Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • When clearing an impediment to print head holder motion, be careful not to touch white belt
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TS9500 series
Online Manual
English