Cisco CTS 1000 Administration Guide
Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Manual
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- Cisco CTS 1000 | Administration Guide - Page 1
Cisco TelePresence System Administration Guide May, 2011 CTS Software Release 1.7.x Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 2
display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental. Cisco TelePresence System Administration Guide © 2011 Cisco - Cisco CTS 1000 | Administration Guide - Page 3
and Submitting a Service Request vii Using the Cisco TelePresence System Administration Interface 1-1 Contents 1-1 Overview 1-1 System Status 1-2 System Status Window 1-3 Device Status Indicators 1-3 Determining Device Status Using the Troubleshooting Interface 1-4 Cisco Unified Communications - Cisco CTS 1000 | Administration Guide - Page 4
3-12 Related Information 3-14 Address Book 3-14 Telephony Settings 3-15 SNMP Settings 3-17 Related Information 3-18 System Settings 3-19 Troubleshooting Your Configuration 3-21 Upgrading CTS Codec Firmware 3-24 Managing Passwords 3-25 Cisco TelePresence System Administration Guide ii OL-13676-05 - Cisco CTS 1000 | Administration Guide - Page 5
Troubleshooting Presentation Devices 4-31 Related Information 4-33 Testing Other Devices 4-33 Auxiliary Control Unit 4-34 Auxiliary LCD Displays 4-35 Shroud Light 4-35 Digital Media Player 4-36 Troubleshooting Other Devices 4-38 Contents OL-13676-05 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 6
Microphone Function 5-4 Testing the Light Fixture 5-5 Testing Digital Media Player Audio 5-5 Troubleshooting the CTS 500 32" 5-6 Where to Go Next 5-7 Troubleshooting the CTS 1000 6-1 Contents 6-1 Managing CTS 1000 Hardware Setup 6-2 Managing Displays 6-3 Cisco TelePresence System Administration - Cisco CTS 1000 | Administration Guide - Page 7
the CTS 1000 Camera 6-7 Understanding Camera Setup Choices for Room Lighting 6-17 Troubleshooting Cameras 6-18 Related Information 6-18 Testing Speakers 6-18 Testing the Speakers 6-18 Troubleshooting Speakers 6-19 Related Information 6-20 Testing Microphones 6-20 Testing the CTS 1000 Microphone 6-20 - Cisco CTS 1000 | Administration Guide - Page 8
7-19 Related Information 7-20 Testing Microphones 7-20 Testing Microphones on the CTS 1100 7-20 Troubleshooting Microphones 7-21 Related Information 7-22 Testing the External Presentation Display 7-22 Testing Presentation Devices 7-23 Cisco TelePresence System Administration Guide vi OL-13676-05 - Cisco CTS 1000 | Administration Guide - Page 9
Quality Settings 7-39 Troubleshooting Network Cabling 7-40 Where to Go Next 7-41 Troubleshooting the CTS 1300 8-1 Contents 8-1 Managing CTS 1300 Hardware Setup 8-2 Configuring the CTS 1300 Table 8-3 Managing Displays 8-5 Contents OL-13676-05 Cisco TelePresence System Administration Guide vii - Cisco CTS 1000 | Administration Guide - Page 10
Control Unit 8-59 Verifying CTS 1300 Light Function 8-60 Digital Media Player 8-60 Troubleshooting Other Devices 8-61 Related Information 8-62 Managing Log Files 8-62 Sysop Log 8-62 Log Files 8-63 SIP Messages 8-65 Generate Detailed Message Reports 8-65 Cisco TelePresence System Administration - Cisco CTS 1000 | Administration Guide - Page 11
9-16 Testing Microphones 9-17 Testing Microphones on the CTS 3000 9-17 Testing Microphones on the CTS 3200 9-18 Troubleshooting Microphones 9-20 Related Information 9-21 Testing the External Presentation Display 9-21 Contents OL-13676-05 Cisco TelePresence System Administration Guide ix - Cisco CTS 1000 | Administration Guide - Page 12
Network Cabling 9-48 Where to Go Next 9-49 Troubleshooting the CTS 3010 and CTS 3210 10-1 Contents 10-1 Managing CTS 3010 and CTS 3210 Hardware Setup 10-2 Managing Displays 10-3 Selecting the Light Level 10-4 Adjusting Your Display 10-5 Cisco TelePresence System Administration Guide x OL-13676-05 - Cisco CTS 1000 | Administration Guide - Page 13
Camera Hood Assembly 10-14 Troubleshooting Cameras 10-16 Related Information 10-16 Testing Speakers 10-17 Testing the Speakers 10-17 Troubleshooting Speakers 10-17 Related Information 10-18 Testing Microphones 10-19 Testing Microphones on the CTS 3010 and CTS 3210 10-19 Troubleshooting Microphones - Cisco CTS 1000 | Administration Guide - Page 14
CTS Devices A-2 Supported CTS Software A-2 Supported Satellite Bandwidth A-2 Satellite Security A-2 Ordering a Satellite License A-3 Loading a Satellite License A-3 Identifying the CTS Satellite Endpoints A-4 Enabling the Satellite Feature A-4 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 15
Browser Support, page ii • CTS Assembly and Wiring, page ii • CTS Software Download, page ii • DHCP Connectivity, page iii • Unified Communications Manager and MIDlets Download, page iii • Cisco Unified IP Phone Requirements, page iii OL-21845-01 Cisco TelePresence System Administration Guide i - Cisco CTS 1000 | Administration Guide - Page 16
assembly documentation. See the Cisco TelePresence System Install and Upgrade Guides for your system on Cisco.com: • Product Support > TelePresence > TelePresence Immersive Endpoints - Cisco TelePresence System 3200 Series - Cisco TelePresence System 3000 Series - Cisco TelePresence System 1300 - Cisco CTS 1000 | Administration Guide - Page 17
in This Guide CTS.1-7-2-1-2R-K9.P1.sbn Release Date: 09/MAY/2011 Cisco TelePresence System Software for CTS500, CTS1000, CTS1100, CTS1300, CTS3000, CTS3010, CTS3200 and CTS3210 Size: 45240.42 KB (46326180 bytes) DHCP Connectivity Provide a Dynamic Host Configuration Protocol (DHCP) server to - Cisco CTS 1000 | Administration Guide - Page 18
Interface" • Chapter 2, "Device Information" • Chapter 3, "Configuring the Cisco TelePresence System" • Chapter 4, "Troubleshooting the CTS 500" • Chapter 5, "Troubleshooting the CTS 500 32"" • Chapter 6, "Troubleshooting the CTS 1000" Cisco TelePresence System Administration Guide iv OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 19
in This Guide • Chapter 7, "Troubleshooting the CTS 1100" • Chapter 8, "Troubleshooting the CTS 1300" • Chapter 9, "Troubleshooting the CTS 3000 and CTS 3200" • Chapter 10, "Troubleshooting the CTS 3010 and CTS 3210" • Chapter 11, "Monitoring the Cisco TelePresence System" • Appendix A, "Satellite - Cisco CTS 1000 | Administration Guide - Page 20
Cisco TelePresence System (CTS) software releases. Cisco Unified CM installation with the Cisco TelePresence System. • Product Support > TelePresence > TelePresence Immersive Endpoints - Cisco TelePresence System 3200 Series - Cisco TelePresence System 3000 Series - Cisco TelePresence System 1300 - Cisco CTS 1000 | Administration Guide - Page 21
Support • Cisco Unified IP Phones 7900 Series Maintain and Operate Guides • Cisco TelePresence Network Systems 2.0 Design Guide • Installation Notes section of the Cisco Unified IP Phone Release Notes for Firmware Release 8.5(3) (SCCP and SIP) Obtaining Documentation and Submitting a Service - Cisco CTS 1000 | Administration Guide - Page 22
What's in This Guide Cisco TelePresence System Administration Guide viii OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 23
of Cisco TelePresence system equipment • Troubleshooting the system For first-time setup instructions, refer to the Cisco TelePresence System Assembly Guide for your system on Cisco.com: • Product Support > TelePresence > TelePresence Immersive Endpoints - Cisco TelePresence System 3200 Series - Cisco CTS 1000 | Administration Guide - Page 24
- Cisco TelePresence System 3000 Series - Cisco TelePresence System 1300 Series - Cisco TelePresence System T Series • Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office - Cisco TelePresence System 1100 - Cisco TelePresence System 1000 - Cisco TelePresence System 500 - Cisco CTS 1000 | Administration Guide - Page 25
Codec, and whether your Cisco Unified CM configuration is enabled and OK. For more information, see Chapter 2, "Device Information." Device Status Indicators CTS devices include the following: • Cameras • Displays • Document Camera OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 26
microphone and speaker functionality, use the hardware troubleshooting interface for your system. See the troubleshooting support document for your Cisco TelePresence system: • Troubleshooting the CTS 500 • Troubleshooting the CTS 500 32" • Troubleshooting the CTS 1000 • Troubleshooting the CTS 1100 - Cisco CTS 1000 | Administration Guide - Page 27
Chapter 1 Using the Cisco TelePresence System Administration Interface Navigation • Troubleshooting the CTS 1300 • Troubleshooting the CTS 3000 and CTS 3200 • Troubleshooting the CTS 3010 and CTS 3210 Cisco Unified Communications Manager Status The Cisco Unified Communications Manager can be in - Cisco CTS 1000 | Administration Guide - Page 28
the Cisco TelePresence System Administration Interface Figure 1-3 Choosing Cisco TelePresence System Administration Tasks The following sections describe objects, functions, and information that is displayed in the windows associated with the Cisco TelePresence System Administration interface - Cisco CTS 1000 | Administration Guide - Page 29
the navigation pane and click a task, the Cisco TelePresence System Administration software checks data in the current window and takes an action, as follows: • If all changes are saved, the content area displays the requested window. OL-21845-01 Cisco TelePresence System Administration Guide 1-7 - Cisco CTS 1000 | Administration Guide - Page 30
System Administration screen. The Cisco TelePresence System Administration Online Help window appears. Click the Contents tab to navigate through online help topics. Click the Index tab to navigate through the list of online help terms and topics. You can type a keyword to locate specific - Cisco CTS 1000 | Administration Guide - Page 31
troubleshooting procedures, see the Cisco TelePresence System Administration Guide for your release on Cisco.com. Where to Go Next Proceed to Chapter 2, "Device Information" to access the Cisco TelePresence System Administration interface. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 32
Where to Go Next Chapter 1 Using the Cisco TelePresence System Administration Interface 1-10 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 33
this window that you can access configuration, troubleshooting, and monitoring tasks for the Cisco TelePresence System (CTS) as well as view information about the devices installed on your system. Before You Begin To access the Cisco TelePresence System Administration interface for the first time - Cisco CTS 1000 | Administration Guide - Page 34
In the Admin field, type admin. c. In the Password field, type cisco. Note You can change the default password in Cisco Unified CM. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. d. Click Login. The Device Information window appears, as shown in - Cisco CTS 1000 | Administration Guide - Page 35
in Table 2-1 describes setting descriptions in the Device Information fields. Note The Cisco TelePresence System device type must be specifically selected before you can upgrade to CTS Software Release 1.7.0 and later releases. OL-21845-01 Cisco TelePresence System Administration Guide 2-3 - Cisco CTS 1000 | Administration Guide - Page 36
Phone Software Version Setting or Description Cisco TelePresence System model can be one of the following: • CTS 500 • CTS 500 32" • CTS 1000 • CTS 1100 • CTS 1300 • CTS 3000 • CTS 3010 • CTS 3200 • CTS 3210 Indicates the number of high-definition displays for this system. Call pattern for the IP - Cisco CTS 1000 | Administration Guide - Page 37
codecs. • Presentation codec-For systems that include a presentation codec, hardware and software information for the presentation codec is also displayed. Table 2-3 describes the fields found in the System Information Details window. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 38
(document camera or VGA input device) revision number. Main display (plasma) device identification number. Main display (plasma) revision number. Auxiliary display (projector) device identification number. Auxiliary display (projector) revision number. Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 39
control unit system firmware version. Auxiliary control unit unique device identifier version identification. Auxiliary control unit unique device identifier product identification number. Auxiliary control unit unique device identifier serial number Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 40
an example of the magnifying glass icon and the Status pane. Figure 2-3 CTS 1300 System Status Table 2-4 contains descriptions of the Status Details fields. CTS displays a red X next to devices that are not operational or in error. Cisco TelePresence System Administration Guide 2-8 OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 41
Chapter 2 Device Information System Information and Status Tabs OL-21845-01 Cisco TelePresence System Administration Guide 2-9 - Cisco CTS 1000 | Administration Guide - Page 42
document camera is not available on the CTS 1300. Projector/LCD • Video Cable Connection • Power Status • Cisco Unified CM Configuration • Status • Lamp Age (hours) • Ambient Temperature • Lamp Temperature • LCD Temperature IP Phone • Status 2-10 Cisco TelePresence System Administration Guide OL - Cisco CTS 1000 | Administration Guide - Page 43
. Note To determine individual microphone and speaker functionality, use the hardware troubleshooting interface for your system. See Where to Go Next to locate the troubleshooting support document for your Cisco TelePresence system. OL-21845-01 Cisco TelePresence System Administration Guide 2-11 - Cisco CTS 1000 | Administration Guide - Page 44
Configuring the Cisco TelePresence System, page 3-1 Troubleshoot Platform-specific troubleshooting: • Troubleshooting the CTS 500 • Troubleshooting the CTS 500 32" • Troubleshooting the CTS 1000 • Troubleshooting the CTS 1100 • Troubleshooting the CTS 1300 • Troubleshooting the CTS 3000 and CTS 3200 - Cisco CTS 1000 | Administration Guide - Page 45
wizard, the configuration process is somewhat different than other CTS models. See the First-Time Setup chapter of the Cisco TelePresence System 500 32" Assembly, Use & Care, and Field-Replaceable Unit Guide for complete instructions. OL-21845-01 Cisco TelePresence System Administration Guide 3-1 - Cisco CTS 1000 | Administration Guide - Page 46
when the system displays six check marks, as shown in Figure 3-1. Tip Ignore any messages that indicate a communication error with the camera; this message indicates that the system has not yet downloaded the correct software or firmware. Figure 3-1 Bootup Completed Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 47
Chapter 3 Configuring the Cisco TelePresence System First Time Setup for All Other CTS Models Note If the last check mark displayed is a red "X," there has been a compact flash error. If you receive this error, contact Cisco Technical Support. Step 3 After bootup completes, make a note of the IP - Cisco CTS 1000 | Administration Guide - Page 48
codec. For more information, see the First Time Setup Guide for your system on Cisco.com: • Product Support > TelePresence > TelePresence Immersive Endpoints - Cisco TelePresence System 3200 Series - Cisco TelePresence System 3000 Series - Cisco TelePresence System 1300 Series - Cisco TelePresence - Cisco CTS 1000 | Administration Guide - Page 49
are started automatically. If needed, enter the following command to start network services: utils service start Calling_Services Using a supported Internet browser, log in to the Cisco TelePresence system GUI with the IP address that you used in Step 3. Enter the username and password when prompted - Cisco CTS 1000 | Administration Guide - Page 50
PC to the secondary camera port of the primary codec. This connection is listed as the auxiliary network port in Figure 3-3. Determine the IP address that the Cisco TelePresence system provided for your session. Tip For Windows-based systems, you can see the IP address in the Support tab in the - Cisco CTS 1000 | Administration Guide - Page 51
Administration Software loads. When the CTS Administration software completes loading, the Cisco Unified IP phone displays a welcome message that shows the system IP address. The welcome screen only appears the first time the system is booted up after initial installation or after a factory reset - Cisco CTS 1000 | Administration Guide - Page 52
Unified CM. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Step 5 Click Login. The Device Information window appears, as shown in Figure 3-4. Figure 3-4 Device Information Screen Note See the "Upgrading CTS Codec Firmware" section on page - Cisco CTS 1000 | Administration Guide - Page 53
Unified CM to make changes in the IP Settings window. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. The IP Settings window displays the Cisco TelePresence System (CTS) MAC address and hostname and you can view and manage the following: • DHCP - Cisco CTS 1000 | Administration Guide - Page 54
the Cisco TelePresence System. Table 3-1 IP Settings Field or Button MAC Address: Host Name: Setting MAC address of the CTS primary codec. For example, " 00:0D:D1:23:45:A1 " Host name of the CTS primary codec. For example, " SEP000DD12345A1 " 3-10 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 55
CTS primary codec. This field is configurable only if you select the No radio button for DHCP Enabled. IP addresses of the Domain Name System (DNS) servers display-only VLAN ID that is standard for networks with a Cisco Unified IP phone. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 56
the External Syslog Address in the Product Specific Configuration Layout field for your CTS. See the Cisco Unified Communications Configuration Guide for the Cisco TelePresence System. Cisco Unified Communications Manager Settings To specify TFTP server locations and view a list of available - Cisco CTS 1000 | Administration Guide - Page 57
Specify to manually supply IP addresses of TFTP servers in the interactive fields provided. TFTP Server 1 through 5 Click Specify at Use Configuration TFTP Server to activate interactive fields that are provided for entering TFTP server IP addresses. Cisco Unified Communications Display-only - Cisco CTS 1000 | Administration Guide - Page 58
System Note All codecs on the system must be connected and enabled for the factory reset to complete. To register a device, see the "Optional Hardware" and "Troubleshooting the Cisco TelePresence Configuration" sections of the Cisco Unified Communications Manager Configuration Guide for the Cisco - Cisco CTS 1000 | Administration Guide - Page 59
no limit to call duration is set. The maximum number of minutes that can be set is 10080 (7 days). The call will automatically end at the number of minutes set. When the default setting is used, the call is never ended automatically. OL-21845-01 Cisco TelePresence System Administration Guide 3-15 - Cisco CTS 1000 | Administration Guide - Page 60
Chapter 3 Configuring the Cisco TelePresence System Table 3-3 Telephony Settings (continued) Field DSCP For Audio DSCP For Video Start Media Port End Media Port Settings Displays the traffic queuing techniques that define per-hop behavior based on the Differentiated Services Code Point (DSCP - Cisco CTS 1000 | Administration Guide - Page 61
Protocol (SNMP) Settings window displays read-only information about the SNMP settings for the Cisco TelePresence System that were set in Cisco Unified CM configuration. To view View the SNMP settings fields described in Table 3-4. OL-21845-01 Cisco TelePresence System Administration Guide 3-17 - Cisco CTS 1000 | Administration Guide - Page 62
used to compute authentication and privacy digests. Parameters that access the SNMP server associated with this Cisco TelePresence System. Cisco Unified CM for CTS supports SNMP Version 2c and Version 3. SNMP fields displayed in this window reflect the configured SNMP version. The following fields - Cisco CTS 1000 | Administration Guide - Page 63
displays read-only information about the system settings for the Cisco TelePresence System that were set in Cisco Unified CM configuration. To view system settings: Step 1 Choose Configuration > System Settings. The System Settings window appears, as shown in Figure 3-12. Figure 3-12 CTS System - Cisco CTS 1000 | Administration Guide - Page 64
500 • Cisco TelePresence 1000 • Cisco TelePresence 1100 • Cisco TelePresence 1300 • Cisco TelePresence 3000 • Cisco TelePresence 3010 • Cisco TelePresence 3200 • Cisco TelePresence 3210 Note You must select the CTS device type specifically to upgrade your CTS software. Days Display Not - Cisco CTS 1000 | Administration Guide - Page 65
The Cisco TelePresence System has been installed and configured according to the instructions in Cisco TelePresence System Assembly Guides. • Cisco Unified CM has been configured to support the Cisco TelePresence System as described in the Cisco Unified Communications Manager Configuration Guide for - Cisco CTS 1000 | Administration Guide - Page 66
3 Configuring the Cisco TelePresence System Table 3-6 Troubleshooting the Cisco TelePresence Configuration Problem Possible Cause Possible Solutions Selecting the Test Connection function on the Cisco Unified CM web page results in an error. Incorrect Cisco TelePresence Manager Application - Cisco CTS 1000 | Administration Guide - Page 67
Check Room View on CTS-Man to verify whether a CTS device is capable of supporting the features in a specific room. Then check your Cisco Unified CM configuration settings to configure the device. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for - Cisco CTS 1000 | Administration Guide - Page 68
Unified CM IP phones. See the Uploading Files to the Cisco Unified CM TFTP Directory section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for complete instructions. To download CTS firmware: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Log - Cisco CTS 1000 | Administration Guide - Page 69
Resetting Your CTS Codec Password Note You must be in the Cisco TelePresence room to read the newly requested passcode that shows on the main display. At each point where the pwrecovery account requires input, the program will wait up to 60 seconds. If nothing is entered, the system will inform - Cisco CTS 1000 | Administration Guide - Page 70
the Codec If you lose connectivity to the codec, refer to the Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide for your system on Cisco.com: • Product Support > TelePresence > TelePresence Immersive Endpoints 3-26 Cisco TelePresence System Administration Guide OL - Cisco CTS 1000 | Administration Guide - Page 71
Chapter 5, "Troubleshooting the CTS 500 32"" • Chapter 6, "Troubleshooting the CTS 1000" • Chapter 7, "Troubleshooting the CTS 1100" • Chapter 8, "Troubleshooting the CTS 1300" • Chapter 9, "Troubleshooting the CTS 3000 and CTS 3200" OL-21845-01 Cisco TelePresence System Administration Guide 3-27 - Cisco CTS 1000 | Administration Guide - Page 72
Where to Go Next Chapter 3 Configuring the Cisco TelePresence System 3-28 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 73
in the Cisco TelePresence System (CTS) Administration Troubleshooting window. This chapter contains information about troubleshooting CTS 500 hardware and software. Before You Begin 1. Obtain your IP address from the CTS Cisco Unified IP phone by touching the following softkeys: Manual > more > Info - Cisco CTS 1000 | Administration Guide - Page 74
• Where to Go Next, page 4-49 Managing CTS 500 Hardware Setup You can manage and test the following Cisco TelePresence System components: • Managing Displays, page 4-3 • Testing Cameras, page 4-6 • Testing Speakers, page 4-22 • Testing Microphones, page 4-24 • Testing Presentation Devices, page 4-26 - Cisco CTS 1000 | Administration Guide - Page 75
• Troubleshooting Displays, page 4-6 • Related Information, page 4-6 Selecting the Light Level When adjusting the images on the CTS display screens, you must take the color temperature of the ambient light in the room into consideration. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 76
Chapter 4 Troubleshooting the CTS 500 Sources of light in most rooms are produced display in the meeting room should be showing a set of horizontal grey bars and that display's relative position. The current color temperature setting is displayed. Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 77
Test Screen Managing CTS 500 Hardware Setup Step 5 Step 6 Step 7 Select the color temperature of the lighting in the meeting room from the drop-down menu. The Apply button is activated. Click Apply. Click Stop to stop the test. OL-21845-01 Cisco TelePresence System Administration Guide 4-5 - Cisco CTS 1000 | Administration Guide - Page 78
the Camera" section on page 4-13. Use the information in the following sections to test and troubleshoot the camera for your system: • Testing the CTS 500 Camera, page 4-7 • Troubleshooting Cameras, page 4-21 • Related Information, page 4-21 Cisco TelePresence System Administration Guide 4-6 OL - Cisco CTS 1000 | Administration Guide - Page 79
Troubleshooting > Hardware Setup. Click the Cameras radio button. Click Start. The display enters loopback mode. In loopback mode, the display shows images from the camera. The Camera Target testing options appear, as shown in Figure 4-3. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 80
meters (5 feet). Note The user must be at least 4 feet (1.2 meters) away from the display for all CTS 500 installations. Figure 4-5 shows a pedestal stand-mounted CTS 500. Use the same method for all types of CTS 500 installations. Cisco TelePresence System Administration Guide 4-8 OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 81
raising and lowering the stand (see Figure 4-6 and Figure 4-7): • Do not grasp the light reflector, or any part of the CTS 500 but the monitor. • Use two hands. • Do not lift using only one side. • Apply equal pressure from each side. OL-21845-01 Cisco TelePresence System Administration Guide 4-9 - Cisco CTS 1000 | Administration Guide - Page 82
Managing CTS 500 Hardware Setup Chapter 4 Troubleshooting the CTS 500 Figure 4-6 Height Adjustment Guidelines-Pedestal Stand-Mounted CTS-500 205650 4-10 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 83
Guidelines-Table Stand-Mounted CTS 500 205651 Note If the user is available, use them to position the CTS 500. If the user is not available, or if the CTS 500 will be used by multiple people, use an average eye level height. OL-21845-01 Cisco TelePresence System Administration Guide 4-11 - Cisco CTS 1000 | Administration Guide - Page 84
Mounted CTS 500" chapter in the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replaceable Unit Guide. Step 9 Step 10 Position the easel so the black plus sign (+) of the target is in the same position as the red plus sign (+) on the display. Adjust the camera so that the red + is - Cisco CTS 1000 | Administration Guide - Page 85
If the room uses fixed artificial lighting: Step 1 Step 2 Click the Disable radio button for the following: • Camera Auto Brightness • Camera Auto Color Balance Click Setup. A selection of options appear, as shown in Figure 4-9. OL-21845-01 Cisco TelePresence System Administration Guide 4-13 - Cisco CTS 1000 | Administration Guide - Page 86
. Note If the test fails, you may need to add more light to the room. Step 4 Click Show Focus Target. Red and green targets appear on the test screen, as shown in Figure 4-10. Note To remove the targets, click Hide Focus Target. 4-14 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 87
Outside Lighting If the room uses outside lighting, or has any other conditions that could cause variable room lighting: Step 1 Click the Enable radio button for the following: • Camera Auto Brightness • Camera Auto Color Balance OL-21845-01 Cisco TelePresence System Administration Guide 4-15 - Cisco CTS 1000 | Administration Guide - Page 88
of the total vertical height of the screen. • Using the large and small (far and near) targets that you set up in Setting up the Camera Targets, adjust the camera focus. 4-16 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 89
(3 feet) in front of the camera so that the green box encloses some of the patterns on the small target when you view the display, as shown in Figure 4-12. Note Make that there are no objects between the targets and the camera. OL-21845-01 Cisco TelePresence System Administration Guide 4-17 - Cisco CTS 1000 | Administration Guide - Page 90
Managing CTS 500 Hardware Setup Figure 4-11 Setting Up Focus Targets Chapter 4 Troubleshooting the CTS 500 Large target Small target 5 ft (1.5 m) 3 ft (0.9 m) Easel 205019 4-18 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 91
the camera is focused. Note The red and green bars do not have to be exactly the same length. Get them as close as you can. Step 9 Step 10 Step 11 Without moving the focus ring, tighten its thumbscrew. Click Done. Click Stop to stop the test. OL-21845-01 Cisco TelePresence System Administration - Cisco CTS 1000 | Administration Guide - Page 92
. For more information about testing and troubleshooting the CTS 500 camera, see the Setting Up the Cameras section in the First-Time Setup chapter of the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replaceable Unit Guide. Reattaching the Camera Haze and Replacing the Hood Step - Cisco CTS 1000 | Administration Guide - Page 93
support. switches to the active speaker. Related Information For more information about setting up and testing cameras, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 94
Speakers to have sound cycled automatically for 5 seconds on each speaker. Click Manually Step Through Speakers to test sound on each speaker. The Next Speaker button is activated. Click Next Speaker to progress to the next speaker. 4-22 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 95
up and testing speakers, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. OL-21845-01 Cisco TelePresence System Administration Guide 4-23 - Cisco CTS 1000 | Administration Guide - Page 96
. Click the Microphones radio button. Click Start in the Testing box to begin the test. Lightly tap each microphone and watch the audio meter on the corresponding display screen to see that sound registers. Click Stop to end the test. 4-24 Cisco TelePresence System Administration Guide OL-21845 - Cisco CTS 1000 | Administration Guide - Page 97
see if sound registers. • Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no sound registers on the microphone. Check that the microphone is properly plugged in. OL-21845-01 Cisco TelePresence System Administration Guide 4-25 - Cisco CTS 1000 | Administration Guide - Page 98
display devices installed. Table 4-6 contains supported presentation devices listed by system. Table 4-6 Supported Presentation Devices Presentation Device Alternate Display Document Camera Included in Cisco TelePresence System - - Optional in Cisco TelePresence System • CTS 500 • CTS - Cisco CTS 1000 | Administration Guide - Page 99
the Cisco TelePresence System 500 Assembly, Use & Care, and Field-Replaceable Unit Guide for more information. Note If the video works for a few minutes and then stops working, your presentation device might use an unsupported video protocol. To see the list of displays that the CTS 500 supports - Cisco CTS 1000 | Administration Guide - Page 100
2 Step 3 Choose Troubleshooting > Hardware Setup. Click Start to begin the test. In Presentation Source window, the Test Pattern radio button is selected by default. Click Test. The test pattern displays, as shown in Figure 4-16. 4-28 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 101
If the green border is not visible, for systems with an Auxiliary Control Unit, do the following: a. Click Set end all testing. Proceed to Checking the VGA. Checking the VGA To check the VGA: Step 1 Choose Troubleshooting > Hardware Setup. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 102
of focus, use the projector focus ring to focus the image. Click Stop Test to end the test. Click Set Projector Defaults to reset the projector to the default settings, if necessary. Click Stop in the Testing box to end all testing. 4-30 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 103
the projector or alternate display and into the correct connector on the CTS primary unit. • Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system but no image is displayed. OL-21845-01 Cisco TelePresence System Administration Guide 4-31 - Cisco CTS 1000 | Administration Guide - Page 104
the Cisco TelePresence System Assembly, Use & Care, and Field Replacement Unit Guide for your system on Cisco.com: • Product Support > TelePresence > TelePresence Immersive Endpoints - Cisco TelePresence System 3200 Series - Cisco TelePresence System 3000 Series - Cisco TelePresence System 1300 - Cisco CTS 1000 | Administration Guide - Page 105
on the CTS 3000 and CTS 3200 series that have black boxes associated with the auxiliary control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information - Cisco CTS 1000 | Administration Guide - Page 106
controls the individual light units surrounding the displays in CTS conference rooms, which allows the CTS to receive projector or alternate display status information and restore projector or alternate display defaults. To test the ACU: Step 1 Step 2 Step 3 Step 4 Log in to the Cisco TelePresence - Cisco CTS 1000 | Administration Guide - Page 107
change the current state of the LEDs. Click Stop to end the test. Shroud Light Each CTS 500 has a separate shroud light. This troubleshooting feature lets you view or change the status of the shroud light. To test the shroud light: OL-21845-01 Cisco TelePresence System Administration Guide 4-35 - Cisco CTS 1000 | Administration Guide - Page 108
audio input source when you are not in a TelePresence call. To test the DMP: Step 1 Step 2 Step 3 Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting > Hardware Setup. Select the DMP tab. 4-36 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 109
status is displayed, as shown in Figure 4-20. Figure 4-20 CTS 500 DMP Cisco Unified CM). Note The DMP settings should match how the secondary auxiliary audio input is physically connected to the codec. Step 5 Click Stop to end the test. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 110
on the CTS 3000 and CTS 3200 series that have black boxes associated with the auxiliary control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information - Cisco CTS 1000 | Administration Guide - Page 111
Troubleshooting the CTS 500 Managing Log Files Related Information For more information about setting up and testing other devices, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence - Cisco CTS 1000 | Administration Guide - Page 112
Log Files to retrieve log files from the Cisco TelePresence system. Log files can be retrieved from the CTS or from the phone. To manage log files: Step 1 Step 2 Choose Troubleshooting > Log Files. Select the Log Files tab. The following fields are displayed: • Log Status-Shows the status of the - Cisco CTS 1000 | Administration Guide - Page 113
two or more endpoints. Table 4-9 and Table 4-10 describe the SIP requests and message types. To manage SIP messages: Step 1 Choose Troubleshooting > Log Files. Step 2 Select the SIP Messages tab. The SIP Messages window appears. OL-21845-01 Cisco TelePresence System Administration Guide 4-41 - Cisco CTS 1000 | Administration Guide - Page 114
Managing Log Files Chapter 4 Troubleshooting the CTS 500 Step 3 Step 4 View a specific type of message in the Requests and Methods Table 4-9 summarizes the SIP requests and methods supported by the Cisco TelePresence System Administration software. The first column lists the RFC that describes the - Cisco CTS 1000 | Administration Guide - Page 115
Chapter 4 Troubleshooting the CTS 500 Managing Log Files Table 4-9 RFC 3261 3261 3261 2976 3261 3265 3261 3262 3515 3261 3265 3311 Supported SIP Requests and Methods Request/Method details. The SIP Message Details window appears. OL-21845-01 Cisco TelePresence System Administration Guide 4-43 - Cisco CTS 1000 | Administration Guide - Page 116
TelePresence System Message Guide Testing Audio You can test the system audio in your meeting room and send the results to Cisco Systems technical support for analysis. Note Audio recordings can be made only while the CTS system is in a call. To record audio: Step 1 Step 2 Choose Troubleshooting - Cisco CTS 1000 | Administration Guide - Page 117
save your settings or click Reset to restore the original settings. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Managing Configuration Issues Use the Configuration Issues window to view hardware and software - Cisco CTS 1000 | Administration Guide - Page 118
Note If a Cisco TelePresence call is in progress, the changes will be made after the call ends. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. 4-46 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 119
. Note See the Cisco TelePresence Network Systems 2.0 Design Guide for more information about CTS video quality. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. OL-21845-01 Cisco TelePresence System Administration Guide 4-47 - Cisco CTS 1000 | Administration Guide - Page 120
System 1300 Series - Cisco TelePresence System T Series • Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office - Cisco TelePresence System 1100 - Cisco TelePresence System 1000 - Cisco TelePresence System 500 Series Table 4-12 contains problem scenarios and troubleshooting - Cisco CTS 1000 | Administration Guide - Page 121
Refer to Troubleshooting the CTS 500 32" in this guide and to the following support documentation on Cisco.com: • Cisco TelePresence System 500 32" Assembly, Use & Care, and Field-Replaceable Unit Guide Where to Go Next See the Chapter 11, "Monitoring the Cisco TelePresence System." For information - Cisco CTS 1000 | Administration Guide - Page 122
Where to Go Next Chapter 4 Troubleshooting the CTS 500 4-50 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 123
perform diagnostics during an active Cisco TelePresence system call. Proceed to the following sections to troubleshoot system components: • Adjusting the Camera, page 5-2 • Testing the Display, page 5-2 • Verifying Speaker Function, page 5-3 • Verifying Microphone Function, page 5-4 • Testing the - Cisco CTS 1000 | Administration Guide - Page 124
Adjusting the Camera Chapter 5 Troubleshooting the CTS 500 32" Adjusting the Camera Refer to the Cisco TelePresence System 500 32" Assembly, Use & Care, and Field-Replaceable Unit Guide on Cisco.com for complete camera management information. Testing the Display Different light sources and the - Cisco CTS 1000 | Administration Guide - Page 125
Troubleshooting the CTS 500 32" Figure 5-1 Color Temperature Test Screen Verifying Speaker Function Step 5 Step 6 Step 7 Select the color temperature of the lighting in the meeting room Step 3 Log in to the Cisco TelePresence System. Navigate to Troubleshooting > Hardware Setup > Speakers. - Cisco CTS 1000 | Administration Guide - Page 126
TelePresence System. Navigate to Troubleshooting > Hardware Setup > Microphones. Click Start to begin the test. Lightly tap the microphone on the underside of the display and watch the audio meter on the display to make sure that the sound registers. Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 127
codec is coming from a DMP. • If you are using a non-DMP source, select the PC radio button. When Secondary Audio Input Source is set to DMP, audio input is active only when: • The CTS 500 32" is not in a call • The time period is during normal business hours OL-21845-01 Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 128
system. No action is required. Camera setup or The room may be too dark. troubleshooting fails. Add more light to the room and click Try Again to rerun the camera setup procedure. Note For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco - Cisco CTS 1000 | Administration Guide - Page 129
Troubleshooting the CTS 500 32" Where to Go Next Where to Go Next • For information about system messages that may appear on the Cisco TelePresence system, see the Cisco TelePresence System Message Guide on the Cisco TelePresence Administration Software Error and System Messages home page on Cisco - Cisco CTS 1000 | Administration Guide - Page 130
Where to Go Next Chapter 5 Troubleshooting the CTS 500 32" Cisco TelePresence System Administration Guide 5-8 OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 131
Troubleshooting the CTS 1000 Revised: March, 2011, OL-21845-01 Note Cisco announces the end-of-sale and end-of life dates for the Cisco TelePresence System 1000. Contents You may want to periodically test system components using the hardware and software tests available in the Cisco TelePresence - Cisco CTS 1000 | Administration Guide - Page 132
Where to Go Next, page 6-39 Managing CTS 1000 Hardware Setup You can test and troubleshoot the following Cisco TelePresence System components: • Managing Displays, page 6-3 • Testing Cameras, page 6-6 • Testing Speakers, page 6-18 • Testing Microphones, page 6-20 • Testing the External Presentation - Cisco CTS 1000 | Administration Guide - Page 133
how to configure CTS for the first time, see the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. Managing Displays A display is set up successfully when the color on the display has been adjusted for the lighting in the meeting room. Note Each display must be - Cisco CTS 1000 | Administration Guide - Page 134
a few different color temperatures to see what looks best in the room. Remember, the Color Temperature setting only effects how the local participants see the display, it does not effect the way the room looks to remote participants. Cisco TelePresence System Administration Guide 6-4 OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 135
Chapter 6 Troubleshooting the CTS 1000 Managing CTS 1000 Hardware Setup Adjusting Your Display To adjust a display: Step 1 Step 2 Step 3 Step 4 Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting > Hardware Setup. Click the Displays radio button. A test image - Cisco CTS 1000 | Administration Guide - Page 136
to test and troubleshoot the camera for your system: • Testing the CTS 1000 Camera, page 6-7 • Understanding Camera Setup Choices for Room Lighting, page 6-17 • Troubleshooting Cameras, page 6-18 • Related Information, page 6-18 Cisco TelePresence System Administration Guide 6-6 OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 137
• Assembling and Setting Up the Camera Targets, page 6-8 • Aligning the Camera, page 6-10 • Setting the Field Depth, page 6-15 • Calibrating the CTS 1000 Camera, page 6-16 • Saving Your Settings, page 6-17 • Attaching the Camera Hood, page 6-17 OL-21845-01 Cisco TelePresence System Administration - Cisco CTS 1000 | Administration Guide - Page 138
the two screw holes in the bottom of the camera hood and unscrew the two M4 x 10 mm screws. Step 2 Remove the hood from the camera. Assembling and Setting Up the Camera Targets The Cisco TelePresence System uses targets to set focus and camera alignment and to help with color balance. Two targets - Cisco CTS 1000 | Administration Guide - Page 139
edge of the table across from the wall, align the vertical line in the target with the center point in the frame. Fit the clamp ends of the target fixture over the table top and tighten the screws to secure. OL-21845-01 Cisco TelePresence System Administration Guide 6-9 - Cisco CTS 1000 | Administration Guide - Page 140
CTS 1000 Hardware Setup Chapter 6 Troubleshooting the CTS 1000 Aligning the Camera To set the camera alignment using the Cisco TelePresence System Administration interface: Step 1 Step 2 Step 3 Step 4 Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting - Cisco CTS 1000 | Administration Guide - Page 141
Chapter 6 Troubleshooting the CTS 1000 Managing CTS 1000 Hardware Setup Figure 6-4 Location of Adjustment Screws Pan screws Yaw screws Lens Tilt screw 200914 OL-21845-01 Cisco TelePresence System Administration Guide 6-11 - Cisco CTS 1000 | Administration Guide - Page 142
Figure 6-5 Remove Camera Target Step 9 Proceed to the following sections: • Tuning the Camera, page 6-13 • Setting the Camera Yaw, page 6-14 • Adjusting the Pan of the Camera, page 6-14 • Adjusting the Tilt of the Camera, page 6-15 6-12 Cisco TelePresence System Administration Guide OL-21845 - Cisco CTS 1000 | Administration Guide - Page 143
Chapter 6 Troubleshooting the CTS 1000 Managing CTS 1000 Hardware Setup Tuning the Camera Tune the camera for brightness, color balance, and distance by completing the following steps: Step 1 Step 2 Adjust for fixed lighting. If the room uses fixed artificial lighting, click the Disable radio - Cisco CTS 1000 | Administration Guide - Page 144
screws so that the yaw angle is preserved. Adjusting the Pan of the Camera The pan indicates the left-to-right movement along the x-axis. Pan is adjusted using the screw at the top of the camera plate. To adjust the pan angle: 6-14 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 145
Prop to support the large target Place the small camera target on the tabletop four inches (10 centimeters) behind the microphone. Set up the large camera target as follows: a. Remove it from the tabletop. b. Orient it so that the target side faces the camera. OL-21845-01 Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 146
shipping in the original CTS 1000 setup kit. Calibrating the CTS 1000 Camera To calibrate the CTS 1000: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Log in to the Cisco TelePresence System Administration interface.: Choose Troubleshooting > Hardware Setup Click the Cameras radio button. Click - Cisco CTS 1000 | Administration Guide - Page 147
settings. For more information about testing and troubleshooting the CTS 1000, see the Setting Up the Camera section in the Cisco TelePresence 1000 Assembly, Use & Care, and Field-Replacement Unit Guide. Attaching the Camera Hood To attach the camera hood: Caution Be very careful attaching the - Cisco CTS 1000 | Administration Guide - Page 148
support. switches to the active speaker. Related Information For more information about setting up and testing cameras, see the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 149
Chapter 6 Troubleshooting the CTS 1000 Managing CTS 1000 Hardware Setup Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting > Hardware Setup Click the Speakers radio button. Click Start to begin the - Cisco CTS 1000 | Administration Guide - Page 150
the CTS 1000 Related Information For more information about setting up and testing speakers, see the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco - Cisco CTS 1000 | Administration Guide - Page 151
Troubleshooting the CTS 1000 Managing CTS 1000 Hardware Setup Troubleshooting the CTS 1000 Microphone Use the information in Table 6-5 to troubleshoot microphones. Table 6-5 Troubleshooting Microphones Problem the double talk. OL-21845-01 Cisco TelePresence System Administration Guide 6-21 - Cisco CTS 1000 | Administration Guide - Page 152
the Cisco TelePresence System 1000 Assembly, Use & Care, and Field-Replaceable Unit Guide for more information. Note If the video works for a few minutes and then stops working, your presentation device might use an unsupported video protocol. To see the list of displays that the CTS 1000 supports - Cisco CTS 1000 | Administration Guide - Page 153
Supported Presentation Devices Presentation Device Projector Document Camera Included in Cisco TelePresence System - - Optional in Cisco TelePresence System • CTS 1000 • CTS 1000 The projector is set up successfully when the test pattern is displayed on the projection surface in the meeting room - Cisco CTS 1000 | Administration Guide - Page 154
Managing CTS 1000 Hardware Setup Chapter 6 Troubleshooting the CTS 1000 Checking the Test Pattern To check the test pattern: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting > Hardware Setup. Click - Cisco CTS 1000 | Administration Guide - Page 155
Chapter 6 Troubleshooting the CTS 1000 Managing CTS 1000 Hardware Setup Checking the Document Camera To test input from the document camera: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting > Hardware - Cisco CTS 1000 | Administration Guide - Page 156
correct port on the CTS primary codec. The HD Video cable connector should be connected to auxiliary video out. Check the cabling diagrams in the Routing Power and Signal Cables section in the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. Lamp iris needs to - Cisco CTS 1000 | Administration Guide - Page 157
System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. • For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Testing Other Devices Use the Other Devices Tab to check the following additional devices: • Auxiliary Control - Cisco CTS 1000 | Administration Guide - Page 158
of a call if DMP is active (during business hours defined by Cisco Unified CM). Note The DMP settings should match how the secondary auxiliary audio input is physically connected to the codec. Step 5 Click Stop to end the test. 6-28 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 159
Manager Configuration Guide for the Cisco TelePresence System for more information about controlling presentation devices and associated displays. Related Information For more information about setting up and testing other devices, see the Cisco TelePresence System 1000 Assembly, Use & Care - Cisco CTS 1000 | Administration Guide - Page 160
are displayed: • Log Status-Shows the status of the log capture, including the percentage completed. • Time Generated-Shows the time of the most recent log file capture. • Problem-Problem Type drop-down menu contains the following: - Audio (speakers, microphones) 6-30 Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 161
existing log files" or "Capture new log files," select a problem from the Select Problem Type drop-down menu: - Audio (speakers, microphones) - Video (displays, cameras) - Projector, alternate display, LCD, document camera - Phone OL-21845-01 Cisco TelePresence System Administration Guide 6-31 - Cisco CTS 1000 | Administration Guide - Page 162
Managing Log Files Chapter 6 Troubleshooting the CTS 1000 Step 5 Step 6 Step 7 2 Step 3 Step 4 Choose Troubleshooting > Log Files. Select the SIP Messages tab. The SIP Messages window appears. View a specific type of message in the SIP Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 163
Troubleshooting the CTS 1000 methods supported by the Cisco TelePresence System Administration software control information generated during a session to be carried along the SIP signaling path. Indicates that a user or service server. OL-21845-01 Cisco TelePresence System Administration Guide 6-33 - Cisco CTS 1000 | Administration Guide - Page 164
Click Clear All to delete all error messages displayed. Related Information For more information, see the following documentation: • Session Initiation Protocol (SIP) home page on Cisco.com. • Cisco TelePresence System Message Guide 6-34 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 165
Chapter 6 Troubleshooting the CTS 1000 Testing Audio Testing Audio You can test the system audio in your meeting room and send the results to Cisco Systems technical support for analysis. Note Audio recordings can be made only while the CTS system is in a call. To record audio: Step 1 Step 2 - Cisco CTS 1000 | Administration Guide - Page 166
On Chapter 6 Troubleshooting the CTS 1000 Step 3 Click Apply to save your settings or click Reset to restore the original settings. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Managing Configuration - Cisco CTS 1000 | Administration Guide - Page 167
Chapter 6 Troubleshooting the CTS 1000 Initiating System Restart Note If a Cisco TelePresence call is in progress, the changes will be made after the call ends. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. - Cisco CTS 1000 | Administration Guide - Page 168
the primary codec to the user network. Note For detailed cabling information, see the Routing Power and Signal Cables section in the see the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. Table 6-12 contains problem scenarios and troubleshooting solutions - Cisco CTS 1000 | Administration Guide - Page 169
the CTS 1000 Where to Go Next Table 6-12 Troubleshooting Cisco TelePresence Network Cabling (continued) Problem Possible Cause Actions Cisco Telepresence Device configuration has not been phone idle screen does done or has been done incorrectly. not appear. 1. Log into the Cisco Unified - Cisco CTS 1000 | Administration Guide - Page 170
Where to Go Next Chapter 6 Troubleshooting the CTS 1000 6-40 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 171
in the Cisco TelePresence System (CTS) Administration Troubleshooting window. This chapter contains information about troubleshooting CTS 1100 hardware and software. Before You Begin 1. Obtain your IP address from the CTS Cisco Unified IP phone by touching the following softkeys: Manual > more - Cisco CTS 1000 | Administration Guide - Page 172
Chapter 7 Troubleshooting the CTS 1100 • Where to Go Next, page 7-41 Managing CTS 1100 Hardware Setup You can manage and test the following Cisco TelePresence System components: • Managing Displays, page 7-3 • Testing Cameras, page 7-6 • Testing Speakers, page 7-19 • Testing Microphones, page - Cisco CTS 1000 | Administration Guide - Page 173
on how to configure CTS for the first time, see the Cisco TelePresence System 1100 Assembly, Use & Care, and Field Replacement Unit Guide. Managing Displays A display is set up successfully when the color on the display has been adjusted for the lighting in the meeting room. Use the information in - Cisco CTS 1000 | Administration Guide - Page 174
Temperature test screen appears, as shown in Figure 7-2. Note Each display in the meeting room should be showing a set of horizontal grey bars and that display's relative position. The current color temperature setting is displayed. Cisco TelePresence System Administrator Guide 7-4 OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 175
the objects in the camera's focus). See the "Testing Cameras" section on page 7-6. Step 7 Click Stop to stop the test. Troubleshooting Displays Use the information in Table 7-1 to troubleshoot problems with the images on the displays. OL-21845-01 Cisco TelePresence System Administrator Guide 7-5 - Cisco CTS 1000 | Administration Guide - Page 176
information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Testing Cameras Use the information in the following sections to test and troubleshoot the camera for your system: • Testing the CTS 1100 Camera, page 7-6 • Understanding Camera Setup Choices for Room Lighting, page - Cisco CTS 1000 | Administration Guide - Page 177
Cover release screws 206623 Cover release screws Step 2 Place the small spirit level on top of the camera assembly and adjust the leveling screws behind the camera cluster until the camera assembly is level, as shown in Figure 7-4. OL-21845-01 Cisco TelePresence System Administrator Guide 7-7 - Cisco CTS 1000 | Administration Guide - Page 178
on top of the easel. Raise the target supports on the front legs until they touch the lower part of the large camera target. Raise and lower the front legs until the bottom of the camera target is 32 inches (81 cm) above the ground. Cisco TelePresence System Administrator Guide 7-8 OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 179
position the table and configure the Cisco TelePresence software for use with the CTS 1100 camera: Step 1 Position the table so that it fulfills the following requirements: • The front edge of the table is a minimum of 44 inches (112 cm) away from the display. • The sides of the table are - Cisco CTS 1000 | Administration Guide - Page 180
of the display to make sure that the target is parallel to the display, as shown in Figure 7-7. Figure 7-7 Measuring the Distance between the Easel and Display Display Same distance 20666 Center participant sitting position camera target 7-10 Cisco TelePresence System Administrator Guide OL - Cisco CTS 1000 | Administration Guide - Page 181
Chapter 7 Troubleshooting the CTS 1100 Managing CTS 1100 Hardware Setup Step 3 Step 4 Step 5 Using a supported Internet browser, log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting > Hardware Setup Click the Cameras radio button, as shown in Figure 7-8. - Cisco CTS 1000 | Administration Guide - Page 182
CTS 1100 Hardware Setup Chapter 7 Troubleshooting the CTS 1100 lights at your installation. After you change red plus sign on the display inside the black plus sign on the target. Figure 7-10 shows the screws that you use to adjust the camera. 7-12 Cisco TelePresence System Administrator Guide - Cisco CTS 1000 | Administration Guide - Page 183
the camera zoom so that the black curved lines on each side of the target touch the edge of the display screen. c. After you adjust the zoom, make any required adjustments to the focus with the focus ring, as shown in Figure 7-11. OL-21845-01 Cisco TelePresence System Administrator Guide 7-13 - Cisco CTS 1000 | Administration Guide - Page 184
Troubleshooting the CTS 1100 Note curved lines touching screen border Red plus sign within black cross 206618 Step 12 Step 13 Step 14 Step 15 Tighten the thumbscrews for the zoom and focus rings. Click Hide Camera Targets. Perform final zoom adjustments to ensure that the camera projects a life - Cisco CTS 1000 | Administration Guide - Page 185
. c. Twist the focus ring counter-clockwise until the red and green bars extend as far as they can go across the bottom of the screen. d. Continue to twist the focus ring until the red and green bars are approximately the same length. OL-21845-01 Cisco TelePresence System Administrator Guide 7-15 - Cisco CTS 1000 | Administration Guide - Page 186
settings. For more information about testing and troubleshooting the CTS 1000, see the Setting Up the Camera section in the Cisco TelePresence 1100 Assembly, Use & Care, and Field-Replacement Unit Guide. Attaching the Camera Lens and Hood To attach the camera lens and hood: Step 1 Place the foam - Cisco CTS 1000 | Administration Guide - Page 187
accurate as the color settings you select for a room that uses fixed, artificial room lighting. Table 7-2 contains recommendations for desirable display and camera settings when you set up the display and camera. See the "Testing the CTS 1100 Camera" section on page 7-6 for more information. Table - Cisco CTS 1000 | Administration Guide - Page 188
support. switches to the active speaker. Related Information For more information about setting up and testing cameras, see the Cisco TelePresence System 1100 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 189
is heard. Speaker cable is not connected in Check that the speaker cable is plugged into the correct the correct connector. receptor on the primary codec. Plug all speakers into the primary codec. OL-21845-01 Cisco TelePresence System Administrator Guide 7-19 - Cisco CTS 1000 | Administration Guide - Page 190
up and testing speakers, see the Cisco TelePresence System 1100 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Testing Microphones The microphones are set up successfully when - Cisco CTS 1000 | Administration Guide - Page 191
at the wrong microphone. Microphone cable is not connected to its corresponding codec. • Check that the cable from the microphone is plugged into the correct receptor on the codec. • Plug all microphones into the primary codec. OL-21845-01 Cisco TelePresence System Administrator Guide 7-21 - Cisco CTS 1000 | Administration Guide - Page 192
the codec. See the Cisco TelePresence System 1100 Assembly, Use & Care, and Field Replacement Unit Guide. Note If the video works for a few minutes and then stops working, your presentation device might use an unsupported video protocol. To see the list of displays that the CTS 1100 supports, see - Cisco CTS 1000 | Administration Guide - Page 193
display devices installed. Table 7-6 contains supported presentation devices listed by system. Table 7-6 Supported Presentation Devices Presentation Device Projector Document Camera Included in Cisco TelePresence System - - Optional in Cisco TelePresence System • CTS 1100 • CTS 1100 - Cisco CTS 1000 | Administration Guide - Page 194
Managing CTS 1100 Hardware Setup Chapter 7 Troubleshooting the CTS 1100 Checking the Test Pattern To check the test pattern: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting > Hardware Setup. Click - Cisco CTS 1000 | Administration Guide - Page 195
Chapter 7 Troubleshooting the CTS 1100 Managing CTS 1100 Hardware Setup Checking the Document Camera To test input from the document camera: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting > Hardware - Cisco CTS 1000 | Administration Guide - Page 196
on the CTS primary codec. The HD Video cable connector should be connected to auxiliary video out. Check the cabling diagrams in the Routing Power and Signal Cables section in the Cisco TelePresence System 1100 Assembly, Use & Care, and Field Replacement Unit Guide. Document camera settings may - Cisco CTS 1000 | Administration Guide - Page 197
Manager Configuration Guide for the Cisco TelePresence System for more information about controlling presentation devices and associated displays. Related Information • For more information about setting up and testing presentation devices, see the Cisco TelePresence System 1100 Assembly, Use & Care - Cisco CTS 1000 | Administration Guide - Page 198
controls the individual light units surrounding the displays in CTS conference rooms and enables the CTS to get more complete projector status information and to restores projector defaults. To test the ACU: Step 1 Step 2 Step 3 Step 4 Step 5 Log in to the Cisco TelePresence System Administration - Cisco CTS 1000 | Administration Guide - Page 199
Unified CM. Troubleshooting the CTS 1100 Light A common source of light trouble is not selecting the correct options in Cisco Unified Communications Manager. See the Optional Hardware section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more - Cisco CTS 1000 | Administration Guide - Page 200
business hours defined by Cisco Unified CM). Note The DMP settings should match how the secondary auxiliary audio input is physically connected to the codec. Step 4 Click Stop to end the test. Troubleshooting Other Devices Use the information in Table 7-8 to troubleshoot problems in Other Devices - Cisco CTS 1000 | Administration Guide - Page 201
Manager Configuration Guide for the Cisco TelePresence System for more information about controlling presentation devices and associated displays. Related Information • For more information about setting up and testing other devices, see the Cisco TelePresence System 1100 Assembly, Use & Care - Cisco CTS 1000 | Administration Guide - Page 202
are displayed: • Log Status-Shows the status of the log capture, including the percentage completed. • Time Generated-Shows the time of the most recent log file capture. • Problem-Problem Type drop-down menu contains the following: - Audio (speakers, microphones) 7-32 Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 203
: - Audio (speakers, microphones) - Video (displays, cameras) - Projector, alternate display, LCD, document camera - Phone - Recording - Other/Unknown Figure 7-17 shows the problem types that you can select when downloading log files. OL-21845-01 Cisco TelePresence System Administrator Guide 7-33 - Cisco CTS 1000 | Administration Guide - Page 204
Figure 7-17 Select Problem Type Drop-Down Menu Chapter 7 Troubleshooting the CTS 1100 Step 5 Step Step 4 Choose Troubleshooting > Log Files. Select the SIP Messages tab. The SIP Messages window appears. View a specific type of message in Cisco TelePresence System Administrator Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 205
7 Troubleshooting the CTS 1100 Managing Log servers. Provides reliability for 1xx type messages; see Table 7-9. Provides a mechanism allowing the party sending the REFER message to be notified of the outcome of the referenced request. OL-21845-01 Cisco TelePresence System Administrator Guide - Cisco CTS 1000 | Administration Guide - Page 206
Click Clear All to delete all error messages displayed. Related Information For more information, see the following documentation: • Session Initiation Protocol (SIP) home page on Cisco.com. • Cisco TelePresence System Message Guide 7-36 Cisco TelePresence System Administrator Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 207
Chapter 7 Troubleshooting the CTS 1100 Testing Audio Testing Audio You can test the system audio in your meeting room and send the results to Cisco Systems technical support for analysis. Note Audio recordings can be made only while the CTS system is in a call. To record audio: Step 1 Step 2 - Cisco CTS 1000 | Administration Guide - Page 208
On Chapter 7 Troubleshooting the CTS 1100 Step 3 Click Apply to save your settings or click Reset to restore the original settings. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Managing Configuration - Cisco CTS 1000 | Administration Guide - Page 209
Chapter 7 Troubleshooting the CTS 1100 Initiating System Restart Note If a Cisco TelePresence call is in progress, the changes will be made after the call ends. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. - Cisco CTS 1000 | Administration Guide - Page 210
the CTS 1100 Troubleshooting Network Cabling For all Cisco TelePresence systems, the Cisco Unified IP phone is connected to the primary codec using an Ethernet cable (RJ-45 connector). An RJ-45 connector is also required for the following additional network connections: • CTS 1100-A single camera - Cisco CTS 1000 | Administration Guide - Page 211
that the required settings have been made for configuring the Cisco TelePresence system and Cisco Unified IP Phone. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Note For more system troubleshooting information, see the Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 212
Where to Go Next Chapter 7 Troubleshooting the CTS 1100 7-42 Cisco TelePresence System Administrator Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 213
in the Cisco TelePresence System (CTS) Administration Troubleshooting window. This chapter contains information about troubleshooting CTS 1300 hardware and software. Before You Begin 1. Obtain your IP address from the CTS Cisco Unified IP phone by touching the following softkeys: Manual > more - Cisco CTS 1000 | Administration Guide - Page 214
8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup You can manage and test the following Cisco TelePresence System components: • Configuring the CTS 1300 Table, page 8-3 • Managing Displays, page 8-5 • Testing Cameras, page 8-7 • Testing Speakers, page 8-48 • Testing Microphones, page - Cisco CTS 1000 | Administration Guide - Page 215
the first time, see the Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide. Configuring the CTS 1300 Table Before you can set up the cameras in a Cisco TelePresence System 1300 (CTS 1300) conference room, the Cisco TelePresence System (CTS) software needs to know - Cisco CTS 1000 | Administration Guide - Page 216
Troubleshooting the CTS 1300 Note You must specify the table shape before you can perform camera and microphone testing on the CTS 1300. The table must be a minimum of 7 feet wide and 9 feet long. Figure 8-2 Cisco CTS 1300 Table Configuration Menu Note If you log out of the Cisco TelePresence - Cisco CTS 1000 | Administration Guide - Page 217
to see what looks best in the room. Remember, the Color Temperature setting only effects how the local participants see the display, it does not effect the way the room looks to remote participants. Proceed to Adjusting Your Display. OL-21845-01 Cisco TelePresence System Administration Guide 8-5 - Cisco CTS 1000 | Administration Guide - Page 218
Managing CTS 1300 Hardware Setup Chapter 8 Troubleshooting the CTS 1300 Adjusting Your Display To adjust a display: Step 1 Step 2 Step 3 Step 4 Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting > Hardware Setup. Click the Displays radio button. A test image - Cisco CTS 1000 | Administration Guide - Page 219
setting up and testing displays, see the Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide. • For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Testing Cameras The cameras are set up successfully - Cisco CTS 1000 | Administration Guide - Page 220
the camera. See the "Configuring the CTS 1300 Table" section on page 8-3. For more information about the supported table types, see the Supported Table Types and Minimum Room Dimensions section of the Cisco TelePresence System 1300 Assembly, First-Time Setup, and Field-Replaceable Unit Guide. Note - Cisco CTS 1000 | Administration Guide - Page 221
Chapter 8 Troubleshooting the CTS 1300 Figure 8-4 Removing the Camera Cover Cover release screws Managing CTS 1300 Hardware Setup Cover release screws Cover release screws 206129 OL-21845-01 Cisco TelePresence System Administration Guide 8-9 - Cisco CTS 1000 | Administration Guide - Page 222
the camera assembly and adjust the leveling screws behind the camera cluster until the camera assembly is level, as shown in Figure 8-5. Figure 8-5 Leveling the Camera Assembly Level Cluster rotation screw Cluster rotation screw 206132 8-10 Cisco TelePresence System Administration Guide OL - Cisco CTS 1000 | Administration Guide - Page 223
supports on the front legs until they touch the lower part of the large camera target. Raise and lower the front legs until the bottom of the camera target is 32 inches above the ground. Figure 8-7 shows the completed camera target and easel. OL-21845-01 Cisco TelePresence System Administration - Cisco CTS 1000 | Administration Guide - Page 224
Configuring the CTS 1300 for Use With a Short Racetrack Table, page 8-33 Note Use the short racetrack camera procedure when two of the six participants directly face the display, and the other four participants sit at an angle to the display. 8-12 Cisco TelePresence System Administration Guide OL - Cisco CTS 1000 | Administration Guide - Page 225
Starting the Calibration Procedure To correctly position the table and configure the Cisco TelePresence software for use with the CTS 1300 cameras: Step 1 Step 2 Position the table so that there is a minimum of 44 inches between the display and the front of the table, and make sure that the sides - Cisco CTS 1000 | Administration Guide - Page 226
Managing CTS 1300 Hardware Setup Chapter 8 Troubleshooting the CTS 1300 Figure 8-8 Long Straight Table Positioning 7.5 feet minimum 15 feet minimum minimum 6 feet minimum, 12 feet maximum, 8 feet recommended 30 inches 206150 8-14 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 227
the Large Camera Target to the Easel" section on page 8-11, making sure that the bottom of the target is 32 inches above the ground. Log in to the Cisco TelePresence System Administration interface. Select the table type by completing the following steps: a. Choose Troubleshooting > Hardware Setup - Cisco CTS 1000 | Administration Guide - Page 228
Managing CTS 1300 Hardware Setup Figure 8-11 Long Straight Table Chapter 8 Troubleshooting the CTS 1300 8-16 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 229
Chapter 8 Troubleshooting the CTS 1300 Figure 8-12 Long Racetrack Table Managing CTS 1300 Hardware Setup OL-21845-01 Cisco TelePresence System Administration Guide 8-17 - Cisco CTS 1000 | Administration Guide - Page 230
Apply. Choose Troubleshooting > Hardware Setup. Click the Cameras radio button. The Camera testing page appears. Click Start to start the camera test. Click Show Camera Target. The camera target menu appears, as shown in Figure 8-14. 8-18 Cisco TelePresence System Administration Guide OL-21845 - Cisco CTS 1000 | Administration Guide - Page 231
Chapter 8 Troubleshooting the CTS 1300 Figure 8-14 Camera Target Menu Managing CTS 1300 Hardware Setup Step 11 Automatically adjust the cameras by completing the following steps: a. In the Auto Brightness field, perform one of the following actions: • If the room uses outside lighting, or has - Cisco CTS 1000 | Administration Guide - Page 232
the Cisco TelePresence System Administration interface and choose Troubleshooting > Hardware Setup. Click the Cameras radio button. Click the Center radio button. Click Show Camera Target. The camera targets appear, as shown in Figure 8-16. 8-20 Cisco TelePresence System Administration Guide OL - Cisco CTS 1000 | Administration Guide - Page 233
ring until the black plus sign (+) on the target is clearly in focus. Note The camera lens has two adjustment rings, one for focus and one for zoom, as shown in Figure 8-17. The focus ring is the one that is nearest to the wall. OL-21845-01 Cisco TelePresence System Administration Guide 8-21 - Cisco CTS 1000 | Administration Guide - Page 234
Hardware Setup Figure 8-17 Location of Focus and Zoom Ring Chapter 8 Troubleshooting the CTS 1300 Zoom ring Focus ring 206131 Step 8 Adjust the camera mounting plate to center the red plus sign (+) on the display inside the black plus sign (+) on the target, as shown in Figure 8-18. Figure - Cisco CTS 1000 | Administration Guide - Page 235
the camera zoom so that the black curved lines on each side of the target touch the edge of the display screen, as shown in Figure 8-20. c. After you adjust the zoom, make any required adjustments to the focus with the focus ring. OL-21845-01 Cisco TelePresence System Administration Guide 8-23 - Cisco CTS 1000 | Administration Guide - Page 236
refer to the assembly as you face the display. Step 1 Slide the large camera target to the right five feet so that the left edge of the target is lined up with the tape marker that you placed on the table in the "Calibrating the Center Camera" section on page 8-20. 8-24 Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 237
the camera zoom so that the black curved line on the right of the target touches the right edge of the display screen, as shown in Figure 8-22. c. After you adjust the zoom, make any required adjustments to the focus with the focus ring. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 238
that the right edge of the target is lined up with the tape marker that you placed on the table in the "Calibrating the Center Camera" section on page 8-20. Figure 8-23 shows placement of the left camera target. 8-26 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 239
the camera zoom so that the black curved line on the left of the target touches the left edge of the display screen, as shown in Figure 8-24. c. After you adjust the zoom, make any required adjustments to the focus with the focus ring. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 240
focus the center camera. Step 1 Step 2 Step 3 Step 4 Step 5 In the Cisco TelePresence Administration interface, click the Center radio button. Click the Setup button located below the center screen icon. Click Show Focus Targets. Red and green outline boxes display on the screen, and red and green - Cisco CTS 1000 | Administration Guide - Page 241
Troubleshooting the CTS 1300 Managing CTS 1300 until the red and green bars extend all the way to camera is focused. e. Without moving the focus ring, tighten its thumbscrew. Click Done to complete the right camera focusing procedure. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 242
Managing CTS 1300 Hardware Setup Chapter 8 Troubleshooting the CTS 1300 Focusing the Right Camera To focus the right camera: Step 1 Step 2 Step 3 Step 4 Step 5 In the Cisco TelePresence Administration interface, click the Right radio button. Click the Setup button that is located below the - Cisco CTS 1000 | Administration Guide - Page 243
, tighten its thumbscrew. Step 7 Click Done to complete the right camera focusing procedure. Replacing the Camera Cover To replace the camera cover: Step 1 Place the foam lens covers onto the camera lenses, as shown in Figure 8-26. OL-21845-01 Cisco TelePresence System Administration Guide 8-31 - Cisco CTS 1000 | Administration Guide - Page 244
8 Troubleshooting the CTS 1300 Figure 8-26 Attaching the Foam Lens Covers to the Camera Lenses 206351 7 Step 2 Replace the camera cover onto the camera cluster, then tighten the cover release screws to secure the cover to the camera, as shown in Figure 8-27. 8-32 Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 245
the Center Camera, page 8-36 • Calibrating the Right Camera, page 8-37 • Calibrating the Left Camera, page 8-39 • Focusing the Center Camera, page 8-41 • Focusing the Right Camera, page 8-42 • Focusing the Left Camera, page 8-43 OL-21845-01 Cisco TelePresence System Administration Guide 8-33 - Cisco CTS 1000 | Administration Guide - Page 246
Starting the Calibration Procedure To correctly position the table and configure the Cisco TelePresence software for use with the CTS 1300 cameras: Step 1 Step 2 Position the table so that there is a minimum of 44 inches between the display and the front of the table, and make sure that the sides - Cisco CTS 1000 | Administration Guide - Page 247
Racetrack Table Managing CTS 1300 Hardware Setup Step 7 Step 8 Step 9 Step 10 Step 11 e. Click Apply. f. Click Stop to stop the test. Choose Troubleshooting > Hardware Setup. Click the Cameras radio button. Click Start to start the camera test. Click Show Camera Target. The camera targets appear - Cisco CTS 1000 | Administration Guide - Page 248
4 Step 5 Step 6 Return to the Cisco TelePresence System Administration page and choose Troubleshooting > Hardware Setup > Cameras. Click the Center radio button. Click Show Camera Target. Red targets appear on the center display. Focus the center camera by completing the following steps: a. Loosen - Cisco CTS 1000 | Administration Guide - Page 249
adjust the zoom and focus of the right camera. Note The directions left and right refer to the assembly as you face the display. Step 1 Move the large camera target to the far corner of the racetrack table, as shown in Figure 8-31. OL-21845-01 Cisco TelePresence System Administration Guide 8-37 - Cisco CTS 1000 | Administration Guide - Page 250
CTS 1300 Figure 8-31 Placement of Easel and Target for Small Racetrack Table Display 206162 Alignment marker Right participant sitting position camera target Step 2 Step 3 Step 4 In the Cisco TelePresence Administration interface, click the Right radio button. Click Show Camera Target. Red - Cisco CTS 1000 | Administration Guide - Page 251
Left Camera To adjust the zoom and focus the left camera. Note The directions left and right refer to the assembly as you face the display. Step 1 Move the large camera target to the far left corner of the table, as shown in Figure 8-33. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 252
Managing CTS 1300 Hardware Setup Chapter 8 Troubleshooting the CTS 1300 Figure 8-33 Positioning Easel and Target for Small Racetrack Table Display 206163 Left participant sitting position camera target Alignment marker Step 2 Step 3 Step 4 In the Cisco TelePresence Administration interface, - Cisco CTS 1000 | Administration Guide - Page 253
To focus the center camera. Step 1 Step 2 Step 3 Step 4 Step 5 In the Cisco TelePresence Administration interface, click the Center radio button. Click the Setup button that is located below the center screen icon. Click Show Focus Targets. Red and green outline boxes display on the screen, and - Cisco CTS 1000 | Administration Guide - Page 254
Managing CTS 1300 Hardware Setup Chapter 8 Troubleshooting the CTS 1300 c. Have another person hold the complete the right camera focusing procedure. Focusing the Right Camera To focus the right camera. 8-42 Cisco TelePresence System Administration Guide 206362 Red rectangle Green rectangle - Cisco CTS 1000 | Administration Guide - Page 255
Chapter 8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup Step 1 Step 2 Step 3 Step 4 Step 5 In the Cisco TelePresence Administration interface, click the Right radio button. Click the Setup button that is located below the center screen icon. Click Show Focus Targets. Position the - Cisco CTS 1000 | Administration Guide - Page 256
length, the camera is focused. Note The red and green bars troubleshooting the CTS 1300, see the Setting Up the Camera section in the First-Time Setup chapter of the Cisco TelePresence 1300 Assembly, Use & Care, and Field-Replacement Unit Guide. 8-44 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 257
8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup Arranging the Seat Alignment Guides Conference participants should be seated in an area that is completely within the field of view of one of the three cameras. To ensure this requirement, Cisco provides you with Seat Alignment Guides - Cisco CTS 1000 | Administration Guide - Page 258
Managing CTS 1300 Hardware Setup Chapter 8 Troubleshooting the CTS 1300 Figure 8-36 Measuring and Installing the Seat Alignment Guides Field of view center camera Field of view left camera Field of view right camera 12 11 10 9 8 7 18 inches (46 cm) 1 18 inches (46 cm) 2 3 18 inches ( - Cisco CTS 1000 | Administration Guide - Page 259
the primary codec. - Plug the participant's left camera into the left secondary codec. - Plug the participant's right camera into the right secondary codec. Camera is not aligned correctly. Adjust and focus the camera using the targets. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 260
support. switches to the active speaker. Related Information For more information about setting up and testing cameras, see the Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 261
Chapter 8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting > Hardware Setup Click the Speakers radio button. Click Start to begin the - Cisco CTS 1000 | Administration Guide - Page 262
the Cisco TelePresence System 1300 Room Recommendations chapter in the Cisco TelePresence System 1300 Assembly, First-Time Setup, and Field-Replaceable Unit Guide for the correct microphone placement. Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting > Hardware - Cisco CTS 1000 | Administration Guide - Page 263
. If microphones at the far left or right are connected, they appear on the display with a yellow question mark. Click Ok to proceed with the calibration. Test each microphone by tapping gently with one finger. Click Stop to end the test. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 264
at the wrong microphone. Microphone cable is not connected to its corresponding codec. • Check that the cable from the microphone is plugged into the correct receptor on the codec. • Plug all microphones into the primary codec. 8-52 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 265
the Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide. for more information. Note If the video works for a few minutes and then stops working, your presentation device might use an unsupported video protocol. To see the list of displays that the CTS 1300 supports - Cisco CTS 1000 | Administration Guide - Page 266
you have presentation display devices installed. Table 8-6 contains supported presentation devices listed by system. Table 8-6 Supported Presentation Devices Presentation Device Projector Included in Cisco TelePresence System • CTS 1300 Optional in Cisco TelePresence System - The projector is - Cisco CTS 1000 | Administration Guide - Page 267
Step 4 Step 5 Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting > Hardware Setup. Click the Presentation Devices border is not visible, for systems with an Auxiliary Control Unit, do the following: a. Click Stop Test to end the test. The Set LCD/Projector - Cisco CTS 1000 | Administration Guide - Page 268
if necessary. Click Stop in the Testing box to end all testing. Resetting the Projector To reset the projector: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting > Hardware Setup. Click the Presentation Devices radio - Cisco CTS 1000 | Administration Guide - Page 269
CTS primary codec. The HD Video cable connector should be connected to auxiliary video out. Check the cabling diagrams in the Routing Power and Signal Cables section in the Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide OL-21845-01 Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 270
controlling presentation devices and associated displays. Related Information For more information about setting up and testing presentation devices, see the following documentation: • Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 271
) is displayed, as shown in Figure 8-40. Individual light units correspond to the five port numbers of the Auxiliary Control Unit, Ports 1 through 5. Figure 8-40 Testing the ACU OL-21845-01 a. Check a box to select a specific port number. Cisco TelePresence System Administration Guide 8-59 - Cisco CTS 1000 | Administration Guide - Page 272
Control Unit to power cycle the Auxiliary Control Unit. Click Stop to end the test. Verifying CTS 1300 Light Function Each CTS 1300 has a built-in light fixture. This troubleshooting in Cisco Unified CM allows you to hear DMP audio. 8-60 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 273
hours defined by Cisco Unified CM). Note The DMP settings should match how the secondary auxiliary audio input is physically connected to the codec. Step 5 Click Stop to end the test. Troubleshooting Other Devices Use the information in Table 8-8 to troubleshoot problems with Other Devices - Cisco CTS 1000 | Administration Guide - Page 274
Manager Configuration Guide for the Cisco TelePresence System for more information about controlling presentation devices and associated displays. Related Information • For more information about setting up and testing other devices, see the Cisco TelePresence System 1300 Assembly, Use & Care - Cisco CTS 1000 | Administration Guide - Page 275
the Cisco TelePresence system. Log files can be retrieved from the CTS or from the phone. To manage log files: Step 1 Step 2 Step 3 Choose Troubleshooting capture. • Problem-Problem Type drop-down menu contains the following: - Audio (speakers, microphones) - Video (displays, cameras) - Phone - Cisco CTS 1000 | Administration Guide - Page 276
Log Files Chapter 8 Troubleshooting the CTS 1300 Step 4 If you select "Download existing log files" or "Capture new log files," select a problem from the Select Problem Type drop-down menu: - Audio (speakers, microphones) - Video (displays, cameras) - Projector, alternate display, LCD, document - Cisco CTS 1000 | Administration Guide - Page 277
Chapter 8 Troubleshooting the CTS 1300 Managing Log Files Step 2 Step 3 Step 4 Choose Troubleshooting > Log Files. Select the SIP Messages tab. The SIP Messages window appears. View a specific type of message in the SIP log file . OL-21845-01 Cisco TelePresence System Administration Guide 8-65 - Cisco CTS 1000 | Administration Guide - Page 278
Troubleshooting the CTS 1300 supported by the Cisco TelePresence System control information generated during a session to be carried along the SIP signaling path. Indicates that a user or service Server failure responses General failure responses 8-66 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 279
TelePresence System Message Guide Testing Audio You can test the system audio in your meeting room and send the results to Cisco Systems technical support for analysis. Note Audio recordings can be made only while the CTS system is in a call. To record audio: Step 1 Step 2 Choose Troubleshooting - Cisco CTS 1000 | Administration Guide - Page 280
Testing the Network Connection Chapter 8 Troubleshooting the CTS 1300 Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Testing the Network Connection Use the Network Connection window to view and modify the - Cisco CTS 1000 | Administration Guide - Page 281
will be made after the call ends. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Initiating System Restart Caution The system will restart immediately, even when a Cisco TelePresence call is in progress. To - Cisco CTS 1000 | Administration Guide - Page 282
CTS 1300 Step 2 Click the Restart Cisco TelePresence System button. The system immediately restarts. Troubleshooting Video Quality Settings Use the information in Table 8-11 to solve problems that may occur with the video picture on the displays. Table 8-11 Troubleshooting Cisco TelePresence - Cisco CTS 1000 | Administration Guide - Page 283
Cabling Troubleshooting Network Cabling For all Cisco TelePresence systems, the Cisco Unified IP phone is connected to the primary codec using an Ethernet cable (RJ-45 connector). An RJ-45 connector is also required for the following additional network connections: • CTS 1300-The following cameras - Cisco CTS 1000 | Administration Guide - Page 284
that the required settings have been made for configuring the Cisco TelePresence system and Cisco Unified IP Phone. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Note For more system troubleshooting information, see the Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 285
the end-of-sale and end-of life dates for the Cisco TelePresence System 3000 and Cisco TelePresence System 3200. Contents You may want to periodically test system components using the hardware and software tests available in the Cisco TelePresence System (CTS) Administration Troubleshooting window - Cisco CTS 1000 | Administration Guide - Page 286
to Go Next, page 9-49 Managing CTS 3000 and CTS 3200 Hardware Setup You can manage and test the following Cisco TelePresence System components: • Managing Displays, page 9-3 • Testing Cameras, page 9-7 • Testing Speakers, page 9-15 • Testing Microphones, page 9-17 • Testing the External Presentation - Cisco CTS 1000 | Administration Guide - Page 287
on how to configure CTS for the first time, see the following documentation: • Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide Managing Displays A display is set up - Cisco CTS 1000 | Administration Guide - Page 288
a few different color temperatures to see what looks best in the room. Remember, the Color Temperature setting only effects how the local participants see the display, it does not effect the way the room looks to remote participants. Cisco TelePresence System Administration Guide 9-4 OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 289
9 Troubleshooting the CTS 3000 and CTS 3200 Managing CTS 3000 and CTS 3200 Hardware Setup Adjusting Your Display To adjust a display: Step 1 Step 2 Step 3 Step 4 Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting > Hardware Setup. Click the Displays radio - Cisco CTS 1000 | Administration Guide - Page 290
• Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide • For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Cisco - Cisco CTS 1000 | Administration Guide - Page 291
9-8. Use the information in the following sections to test and troubleshoot the camera for your system: • Testing the CTS 3000 and CTS 3200 Cameras, page 9-7 • Troubleshooting Cameras, page 9-14 • Related Information, page 9-15 Note The camera hood comes off. It should be removed and left off until - Cisco CTS 1000 | Administration Guide - Page 292
Align the left display. Zoom and align the camera so that the curved line on the right side of the display touches the red adjustment line at the right edge of the display to corresponding lines on the target, as shown in Figure 9-5. Cisco TelePresence System Administration Guide 9-8 OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 293
9 Troubleshooting the CTS 3000 and CTS 3200 Managing CTS 3000 and CTS 3200 Hardware Setup On both sides of the display, you will see two small red hash marks. Adjust the camera so that the edge of the table is positioned vertically exactly between the hash marks on either side of the display. See - Cisco CTS 1000 | Administration Guide - Page 294
the CTS 3000 and CTS 3200 Note curved lines touching screen border Figure 9-5 Camera Target Alignment-Right Display 205764 Red plus sign within black cross Red lines Table edge Red Vertical line Red plus sign within black cross Red lines Table edge 205765 9-10 Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 295
CTS 3000 and CTS 3200 Managing CTS 3000 and CTS 3200 Hardware Setup Figure 9-6 Camera Target Alignment-Left Display Step 5 Click Hide Camera Target to remove the alignment images. Step 6 Click Done when you complete the adjustment. 205766 Red Vertical line Red plus sign within black cross Red - Cisco CTS 1000 | Administration Guide - Page 296
3000 and CTS 3200 Hardware Setup Chapter 9 Troubleshooting the CTS 3000 and CTS 3200 Saving Your Settings When you have configured all your settings: Step 1 Click Apply to register new or modified settings. Step 2 Click Reset to restore the original settings. Attaching the Camera Hood Assembly - Cisco CTS 1000 | Administration Guide - Page 297
Chapter 9 Troubleshooting the CTS 3000 and CTS 3200 Figure 9-7 Attaching the Camera Hood Assembly 7 2 Managing CTS 3000 and CTS 3200 Hardware Setup 1 3 7 201203 OL-21845-01 Cisco TelePresence System Administration Guide 9-13 - Cisco CTS 1000 | Administration Guide - Page 298
Replacement Unit Guide - Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide No image. • Lens cap is in place. • Remove the lens cap. • Camera is not plugged in or • Check power connections and switches on each is plugged in incorrectly. display. • Verify - Cisco CTS 1000 | Administration Guide - Page 299
9 Troubleshooting the CTS 3000 and CTS 3200 Managing CTS 3000 and CTS 3200 Hardware Setup Related Information For more information about setting up and testing cameras, see the following documentation: • Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco - Cisco CTS 1000 | Administration Guide - Page 300
TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide • For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. 9-16 Cisco - Cisco CTS 1000 | Administration Guide - Page 301
of this calibration is applied only on CTS 3000 systems. Do not use this tool on CTS 3200 systems. To test microphones on the CTS 3000: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting > Hardware Setup. Click the - Cisco CTS 1000 | Administration Guide - Page 302
Managing CTS 3000 and CTS 3200 Hardware Setup Chapter 9 Troubleshooting the CTS 3000 and CTS 3200 Step 8 Click Stop to end the test. Testing Microphones on the CTS 3200 To test microphones on the CTS 3200: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Log in to the Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 303
CTS 3000 and CTS 3200 Hardware Setup Figure 9-8 shows an example CTS 3200 microphone troubleshooting screen with the Refresh Microphone Status window activated. Figure 9-8 Troubleshooting Microphones on the CTS 3200 Step 7 Click Stop to end the test. OL-21845-01 Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 304
not connected to its corresponding codec. Check that the microphone is properly plugged in. • Check that the cable from the microphone is plugged into the correct receptor on the codec. • Plug all microphones into the primary codec. 9-20 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 305
Unit Guide • Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide Note If the video works for a few minutes and then stops working, your presentation device might use an unsupported video protocol. To see the list of displays that the CTS 3000 and CTS 3200 supports - Cisco CTS 1000 | Administration Guide - Page 306
Managing CTS 3000 and CTS 3200 Hardware Setup Chapter 9 Troubleshooting the CTS 3000 and CTS 3200 Step 1 Step 2 Step 3 Step 4 Step 5 Log in to the Cisco TelePresence System. Navigate to Troubleshooting > Hardware Setup > Presentation Devices. Click the Test Pattern radio button. Click Start to - Cisco CTS 1000 | Administration Guide - Page 307
installed. Table 9-5 contains supported presentation devices listed by system. Table 9-5 Supported Presentation Devices Presentation Device Projector Document Camera Auxiliary Display-40" LCD Included in Cisco TelePresence System • CTS 3000 • CTS 3200 - - Optional in Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 308
Managing CTS 3000 and CTS 3200 Hardware Setup Chapter 9 Troubleshooting the CTS 3000 and CTS 3200 Checking the Test Pattern To check the test pattern on the CTS 3200: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Log in to the Cisco TelePresence System Administration interface. - Cisco CTS 1000 | Administration Guide - Page 309
the following devices: • Testing the CTS 3000 Projector - With an Auxiliary Control Unit, page 9-26 • Testing the CTS 3000 Projector - Systems Without an Auxiliary Control Unit, page 9-27 • Testing the CTS 3200 Projector, page 9-31 OL-21845-01 Cisco TelePresence System Administration Guide 9-25 - Cisco CTS 1000 | Administration Guide - Page 310
1 output of the auxiliary control unit. See the "Options for the Cisco TelePresence System 3000" chapter of the Cisco TelePresence Hardware Options and Upgrade Guide for information about cabling your system with an Auxiliary Control Unit. Start a test pattern display for the projector by completing - Cisco CTS 1000 | Administration Guide - Page 311
for a CTS 3000 system that does not use an auxiliary control unit: Step 1 Start a test pattern display for the projector by completing the following steps: a. Open a browser that is connected to the network. b. Enter the IP address of the primary codec to log in to Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 312
Chapter 9 Troubleshooting the CTS 3000 and CTS 3200 Note If you cannot locate the Manual button, proceed to Step 2. 2. Locate Info at the bottom of the screen and touch the Info soft key. 3. Scroll down to the IP Address listing and copy the address. Step 2 c. Log in to the system by entering - Cisco CTS 1000 | Administration Guide - Page 313
Chapter 9 Troubleshooting the CTS 3000 and CTS 3200 Managing CTS 3000 and CTS 3200 Hardware Setup Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 c. Press the Right Arrow select Lamp iris. g. Press the Right Arrow key and select Open. OL-21845-01 Cisco TelePresence System Administration Guide 9-29 - Cisco CTS 1000 | Administration Guide - Page 314
CTS 3000 and CTS 3200 Hardware Setup Chapter 9 Troubleshooting the CTS 3000 and CTS procedures: a. Press the H1/H2 key on the remote control until HDMI 1 appears on the screen. b. If displays in the upper left corner of the screen. 9-30 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 315
. See Chapter 9, "Routing Power and Signal Cables" in the Cisco TelePresence System 3200 Assembly, Use & Care, and Field-Replaceable Unit Guide for information about cabling your system with an Auxiliary Control Unit. Start a test pattern display for the projector by completing the following steps - Cisco CTS 1000 | Administration Guide - Page 316
the ON-OFF key to end the service menu. Center the projector display within the screen by completing control at the lens of the projector. Tip You can use the screen to reflect the signal back to the projector if you are sitting at the table. 9-32 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 317
9 Troubleshooting the CTS 3000 and CTS 3200 Managing CTS 3000 and CTS 3200 cameras-Turn the camera off, wait 5 seconds, and restart the device. Presentation Devices Use the information in Table 9-6 to troubleshoot presentation devices. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 318
the CTS primary codec. The HD Video cable connector should be connected to auxiliary video out. Check the cabling diagrams in the Routing Power and Signal Cables section in the following documentation: • Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco - Cisco CTS 1000 | Administration Guide - Page 319
on the CTS 3000 and CTS 3200 series that have black boxes associated with the auxiliary control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information - Cisco CTS 1000 | Administration Guide - Page 320
CTS 3000 and CTS 3200 Hardware Setup Chapter 9 Troubleshooting the CTS 3000 and CTS 3200 • Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide • For more system troubleshooting - Cisco CTS 1000 | Administration Guide - Page 321
controls the individual light units surrounding the displays in CTS conference rooms and enables the CTS to get more complete projector status information and to restores projector defaults. To test the ACU: Step 1 Step 2 Step 3 Step 4 Step 5 Log in to the Cisco TelePresence System Administration - Cisco CTS 1000 | Administration Guide - Page 322
on the CTS 3000 and CTS 3200 series that have black boxes associated with the auxiliary control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information - Cisco CTS 1000 | Administration Guide - Page 323
9 Troubleshooting the CTS 3000 and CTS 3200 Managing Log Files Related Information For more information about setting up and testing other devices, see the following documentation: • Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 324
CTS 3000 and CTS 3200 Step 1 Step 2 Choose Troubleshooting > Log Files. Select the Log Files tab. The following fields are displayed: • Log Status-Shows the status of the log capture, including the percentage completed. • Time Generated-Shows the time of the most recent log file capture. • Problem - Cisco CTS 1000 | Administration Guide - Page 325
the CTS 3000 and CTS 3200 Managing Log Files Step 4 Step 5 Step 6 Step 7 If you select "Download existing log files" or "Capture new log files," select a problem from the Select Problem Type drop-down menu: - Audio (speakers, microphones) - Video (displays, cameras) - Projector, alternate display - Cisco CTS 1000 | Administration Guide - Page 326
Troubleshooting the CTS 3000 and CTS methods supported by the Cisco TelePresence System Administration control information generated during a session to be carried along the SIP signaling path. Indicates that a user or service servers. 9-42 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 327
Click Clear All to delete all error messages displayed. Related Information For more information, see the following documentation: • Session Initiation Protocol (SIP) home page on Cisco.com. • Cisco TelePresence System Message Guide OL-21845-01 Cisco TelePresence System Administration Guide 9-43 - Cisco CTS 1000 | Administration Guide - Page 328
Testing Audio Chapter 9 Troubleshooting the CTS 3000 and CTS 3200 Testing Audio You can test the system audio in your meeting room and send the results to Cisco Systems technical support for analysis. Note Audio recordings can be made only while the CTS system is in a call. To record audio: Step - Cisco CTS 1000 | Administration Guide - Page 329
CTS 3000 and CTS 3200 Figure 9-11 Auto Negotiate On Testing the Network Connection Step 3 Click Apply to save your settings or click Reset to restore the original settings. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide - Cisco CTS 1000 | Administration Guide - Page 330
Note If a Cisco TelePresence call is in progress, the changes will be made after the call ends. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. 9-46 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 331
. Note See the Cisco TelePresence Network Systems 2.0 Design Guide for more information about CTS video quality. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. OL-21845-01 Cisco TelePresence System Administration Guide 9-47 - Cisco CTS 1000 | Administration Guide - Page 332
in the following documentation: • Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide Table 9-11 contains problem scenarios and troubleshooting solutions for network cabling - Cisco CTS 1000 | Administration Guide - Page 333
3000 Series installation, including removing the projector and adding new speakers, speaker covers, and LCD display, see the Removing the Projector and Adding a Presentation Display for CTS 3000 and CTS 3200 Systems Guide on Cisco.com. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 334
Where to Go Next Chapter 9 Troubleshooting the CTS 3000 and CTS 3200 9-50 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 335
to accept all security connection messages. Note You cannot perform diagnostics during an active Cisco TelePresence system call. Proceed to the following sections to troubleshoot system components: • Managing CTS 3010 and CTS 3210 Hardware Setup, page 10-2 • Managing Log Files, page 10-33 • Testing - Cisco CTS 1000 | Administration Guide - Page 336
• Where to Go Next, page 10-43 Managing CTS 3010 and CTS 3210 Hardware Setup You can manage and test the following Cisco TelePresence System components: • Managing Displays, page 10-3 • Testing Cameras, page 10-7 • Testing Speakers, page 10-17 • Testing Microphones, page 10-19 • Testing the External - Cisco CTS 1000 | Administration Guide - Page 337
on how to configure CTS for the first time, see the following documentation: • Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide Managing Displays A display is set up - Cisco CTS 1000 | Administration Guide - Page 338
a few different color temperatures to see what looks best in the room. Remember, the Color Temperature setting only effects how the local participants see the display, it does not effect the way the room looks to remote participants. 10-4 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 339
that display's relative position. The current color temperature setting is displayed under the monitor. Select the color temperature of the lighting in the meeting room from the drop-down menu. The Apply button is activated. Click Apply. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 340
Field Replacement Unit Guide • Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide • For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. 10-6 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 341
, complete the following steps. Step 1 Assemble the Large Camera Target. When you slide the Camera target into the frame, make sure the target is centered in the frame between the vertical lines at the top and bottom of the target. OL-21845-01 Cisco TelePresence System Administration Guide 10-7 - Cisco CTS 1000 | Administration Guide - Page 342
Managing CTS 3010 and CTS 3210 Hardware Setup Chapter 10 Troubleshooting the CTS 3010 and CTS 3210 Figure 10-3 Camera Target Assembly 6 5 4 6 6 201192 Step 2 Attach the large target to table to find the small round recesses. 10-8 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 343
Chapter 10 Troubleshooting the CTS 3010 and CTS 3210 Managing CTS 3010 and CTS 3210 Hardware Setup Tip The target pattern should face the camera. Step 3 Step 4 Step 5 In the Cisco TelePresence System Administration interface, navigate to Hardware Setup > Troubleshooting > Cameras. Click Start to - Cisco CTS 1000 | Administration Guide - Page 344
adjust screw Camera rotation screw Lens 201205 Up/down adjust screw Figure 10-5 Correct Camera Target Alignment-Center Display Note curved lines touching screen border Red plus sign within black cross Red lines Table edge 205764 10-10 Cisco TelePresence System Administration Guide OL - Cisco CTS 1000 | Administration Guide - Page 345
• Align the red hash marks on the display so that they fit between the table edges. • Zoom and align the camera so that the curved line on the left side of the display touches the red adjustment line at the right edge of the display Figure 10-7. Cisco TelePresence System Administration Guide 10-11 - Cisco CTS 1000 | Administration Guide - Page 346
-7 Correct Camera Target Alignment-Left Display Red Vertical line Red plus sign within black cross Red lines Table camera. Step 2 Arrange the large target five feet (152 cm) behind the small target. Tip Use a chair to prop up the large target. 10-12 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 347
Red rectangle Small target Red and green horizontal bars Step 5 Adjust the focus on the camera by performing the following steps: a. Loosen the thumbscrew for the lens focus ring. The ring is labeled "N-8". 206146 Green rectangle OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 348
Step 1 through Step 5 for the right camera. Attaching the Camera Hood Assembly After you complete the camera adjustment, attach the camera hood assembly. See Figure 10-11. Note Attach the top hood before attaching the bottom hood. 10-14 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 349
Chapter 10 Troubleshooting the CTS 3010 and CTS 3210 Managing CTS 3010 and CTS 3210 Hardware Setup Caution Do not overtighten the screws, plastic hoods to break. Figure 10-11 Attaching the Camera Hood Assembly 7 2 1 3 7 201203 OL-21845-01 Cisco TelePresence System Administration Guide 10-15 - Cisco CTS 1000 | Administration Guide - Page 350
Replacement Unit Guide - Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide No image. • Lens cap is in place. • Remove the lens cap. • Camera is not plugged in or • Check power connections and switches on each is plugged in incorrectly. display. • Verify - Cisco CTS 1000 | Administration Guide - Page 351
Troubleshooting the CTS 3010 and CTS 3210 Managing CTS 3010 and CTS 3210 Hardware Setup • Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide • For more system troubleshooting - Cisco CTS 1000 | Administration Guide - Page 352
Field Replacement Unit Guide • Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide • For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. 10-18 Cisco TelePresence System Administration Guide OL-21845 - Cisco CTS 1000 | Administration Guide - Page 353
on the CTS 3010 and CTS 3210, page 10-19 • Troubleshooting Microphones, page 10-21 • Related Information, page 10-22 Testing Microphones on the CTS 3010 and CTS 3210 To test microphones on the CTS 3010 and CTS 3210: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Log in to the Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 354
8 Click Stop to end the test. Figure 10-12 shows an example CTS 3200 Series microphone troubleshooting screen with the Refresh Microphone Status window activated. Figure 10-12 Troubleshooting Microphones on the CTS 3200 Series 10-20 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 355
connected to its corresponding codec. Check that the microphone is properly plugged in. • Check that the cable from the microphone is plugged into the correct receptor on the codec. • Plug all microphones into the primary codec. OL-21845-01 Cisco TelePresence System Administration Guide 10-21 - Cisco CTS 1000 | Administration Guide - Page 356
Unit Guide • Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide Note If the video works for a few minutes and then stops working, your presentation device might use an unsupported video protocol. To see the list of displays that the CTS 3010 and CTS 3210 supports - Cisco CTS 1000 | Administration Guide - Page 357
unit. See the "Options for the Cisco TelePresence System 3000 Series" chapter of the Cisco TelePresence Hardware Options and Upgrade Guide for information about cabling your system with an Auxiliary Control Unit. Start a test pattern display for the display by completing the following steps: a. Open - Cisco CTS 1000 | Administration Guide - Page 358
CTS 3010 and CTS 3210 Hardware Setup Chapter 10 Troubleshooting the CTS 3010 and CTS 3210 Table 10-5 Supported Presentation Devices Presentation Device Auxiliary Display-40" LCD Included in Cisco TelePresence System • CTS 3010 • CTS 3210 Optional in Cisco TelePresence System • CTS 3010 • CTS - Cisco CTS 1000 | Administration Guide - Page 359
10-25 to attempt to fix the problem. From Cisco TelePresence System Administration, click Set LCD Defaults to automatically configure the display for use with the Cisco TelePresence system. Note Although the 40-inch display ships with a remote control, Cisco strongly recommends that you not make - Cisco CTS 1000 | Administration Guide - Page 360
primary codec. The video cable connector should be connected to auxiliary video out. Check the cabling diagrams in "Routing Power and Signal Cables" section in the Cisco TelePresence System 3210 Assembly, Use & Care, and Field-Replaceable Unit Guide. Note The Cisco TelePresence System can display - Cisco CTS 1000 | Administration Guide - Page 361
Troubleshooting the CTS 3010 and CTS 3210 Managing CTS 3010 and CTS 3210 Hardware Setup Checking the VGA To check the VGA on the CTS 3010 or CTS 3210: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log in to the Cisco TelePresence System Administration interface. Choose Troubleshooting - Cisco CTS 1000 | Administration Guide - Page 362
cable, wait 5 seconds, and then plug the device back in. • Document cameras-Turn the camera off, wait 5 seconds, and restart the device. Presentation Devices Use the information in Table 10-7 to troubleshoot presentation devices. 10-28 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 363
the CTS primary codec. The HD Video cable connector should be connected to auxiliary video out. Check the cabling diagrams in the Routing Power and Signal Cables section in the following documentation: • Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco - Cisco CTS 1000 | Administration Guide - Page 364
to shut down. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information about controlling presentation devices and associated displays. Related Information For more information about - Cisco CTS 1000 | Administration Guide - Page 365
controls the individual light units surrounding the displays in CTS conference rooms and enables the CTS to get more complete projector status information and to restores projector defaults. To test the ACU: Step 1 Step 2 Step 3 Step 4 Step 5 Log in to the Cisco TelePresence System Administration - Cisco CTS 1000 | Administration Guide - Page 366
the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information about controlling presentation devices and associated displays. 10-32 Cisco TelePresence System Administration Guide OL-21845 - Cisco CTS 1000 | Administration Guide - Page 367
10 Troubleshooting the CTS 3010 and CTS 3210 Managing Log Files Related Information For more information about setting up and testing other devices, see the following documentation: • Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 368
Managing Log Files Chapter 10 Troubleshooting the CTS 3010 and CTS 3210 Log Files Use Log Files to retrieve log files from the Cisco TelePresence system. Log files can be retrieved from the CTS or from the phone. To manage log files: Step 1 Step 2 Choose Troubleshooting > Log Files. Select the - Cisco CTS 1000 | Administration Guide - Page 369
two or more endpoints. Table 10-9 and Table 10-10 describe the SIP requests and message types. To manage SIP messages: Step 1 Choose Troubleshooting > Log Files. Step 2 Select the SIP Messages tab. The SIP Messages window appears. OL-21845-01 Cisco TelePresence System Administration Guide 10-35 - Cisco CTS 1000 | Administration Guide - Page 370
Log Files Chapter 10 Troubleshooting the CTS 3010 and CTS 3210 Step 3 Step 4 View a specific type of message in the and Methods Table 10-9 summarizes the SIP requests and methods supported by the Cisco TelePresence System Administration software. The first column lists the RFC that describes the - Cisco CTS 1000 | Administration Guide - Page 371
Chapter 10 Troubleshooting the CTS 3010 and CTS 3210 Managing Log Files Table 10-9 RFC 3261 3261 3261 2976 3261 3265 3261 3262 3515 3261 3265 3311 Supported SIP Requests and message details. The SIP Message Details window appears. OL-21845-01 Cisco TelePresence System Administration Guide 10-37 - Cisco CTS 1000 | Administration Guide - Page 372
TelePresence System Message Guide Testing Audio You can test the system audio in your meeting room and send the results to Cisco Systems technical support for analysis. Note Audio recordings can be made only while the CTS system is in a call. To record audio: Step 1 Step 2 Choose Troubleshooting - Cisco CTS 1000 | Administration Guide - Page 373
save your settings or click Reset to restore the original settings. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Managing Configuration Issues Use the Configuration Issues window to view hardware and software - Cisco CTS 1000 | Administration Guide - Page 374
will be made after the call ends. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Initiating System Restart Caution The system will restart immediately, even when a Cisco TelePresence call is in progress. To - Cisco CTS 1000 | Administration Guide - Page 375
Troubleshooting Guide on Cisco.com. Troubleshooting Network Cabling For all Cisco TelePresence systems, the Cisco Unified IP phone is connected to the primary codec using an Ethernet cable (RJ-45 connector). An RJ-45 connector is also required for the following additional network connections: • CTS - Cisco CTS 1000 | Administration Guide - Page 376
that the required settings have been made for configuring the Cisco TelePresence system and Cisco Unified IP Phone. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Note For more system troubleshooting information, see the Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 377
3000 Series installation, including removing the projector and adding new speakers, speaker covers, and LCD display, see the Removing the Projector and Adding a Presentation Display for CTS 3000 and CTS 3200 Systems Guide on Cisco.com. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 378
Where to Go Next Chapter 10 Troubleshooting the CTS 3010 and CTS 3210 10-44 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 379
11 C H A P T E R Monitoring the Cisco TelePresence System Revised: March, 2011, OL-21845-01 Contents This chapter contains the following sections: • Call that are available in the Monitoring window: Figure 11-1 Monitoring Window OL-21845-01 Cisco TelePresence System Administration Guide 11-1 - Cisco CTS 1000 | Administration Guide - Page 380
Call Statistics Chapter 11 Monitoring the Cisco TelePresence System Call Statistics Use the Call Statistics window to view audio and video statistics collected by the codecs. The reports include descriptions to help you understand the type of information that is being collected. To view call - Cisco CTS 1000 | Administration Guide - Page 381
system sitting at the conference table. For example, on a CTS 3000 or CTS 3200, the labels indicate statistics from the left, center, and right codecs (and presentation codec, if installed ) Audio/Video Call: Audio Stream Statistics OL-21845-01 Cisco TelePresence System Administration Guide 11-3 - Cisco CTS 1000 | Administration Guide - Page 382
Jitter (Period) (see jitter period) Note For more information about jitter and packet loss, see the Understanding Jitter and Packet Loss Reporting section of the Cisco TelePresence System Message Guide on Cisco.com. 11-4 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 383
a CTS 3000 or CTS 3200, the labels would indicate statistics from the left, center, and right codecs. To monitor network statistics: Step 1 Choose Monitoring > Network Statistics. Statistics for your system appear, as shown in Figure 11-4. OL-21845-01 Cisco TelePresence System Administration Guide - Cisco CTS 1000 | Administration Guide - Page 384
Statistics Figure 11-4 Network Statistics Window Chapter 11 Monitoring the Cisco TelePresence System Step 2 Step 3 Step 4 Look for error counters that •2 •5 • 10 • 13 • 60 Click Refresh to update the statistics immediately. 11-6 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 385
the Cisco TelePresence System Where to Go Next Where to Go Next For more information about system statistics and messages, including System Operations (Sysop) Log messages see the Cisco TelePresence System Message Guide on Cisco.com. OL-21845-01 Cisco TelePresence System Administration Guide 11 - Cisco CTS 1000 | Administration Guide - Page 386
Where to Go Next Chapter 11 Monitoring the Cisco TelePresence System 11-8 Cisco TelePresence System Administration Guide OL-21845-01 - Cisco CTS 1000 | Administration Guide - Page 387
provide guidance for remote, tactical, and even mobile deployments of the Cisco TelePresence System (CTS). This section contains the following information: • Supported CTS Devices, page A-2 • Supported CTS Software, page A-2 OL-21845-01 Cisco TelePresence System Administration Guide A-1 - Cisco CTS 1000 | Administration Guide - Page 388
the Cisco TelePresence System • Supported Satellite Bandwidth, page A-2 • Satellite Security, page A-2 Supported CTS Devices The CTS 1000, CTS 1100, CTS 1300, and CTS 500 endpoint models are supported as the remote endpoint on the far end of a satellite link. Other endpoint models (CTS 3000 and CTS - Cisco CTS 1000 | Administration Guide - Page 389
Control Center - Feature Services. d. In the Select Server box, select the TFTP server from the drop-down menu and click Go. e. In the CM Services box, select the Cisco TFTP radio button. f. Click Restart. g. Repeat Step c through Step e for all TFTP servers. OL-21845-01 Cisco TelePresence System - Cisco CTS 1000 | Administration Guide - Page 390
been identified, you are ready to enable the satellite feature using CTS command-line interface (CLI) commands. For information about using CTS CLI commands, see the Cisco TelePresence System Command-Line Interface Reference Guide. To enable the satellite feature: Step 1 Step 2 Step 3 Check to see - Cisco CTS 1000 | Administration Guide - Page 391
to control light, zoom, or focus. Cisco TelePresence 3000 and 1000 systems support the Auto Collaborate capability, and meeting organizers can project content in multiple locations, including above or below displays, or on the side of a room. A/V Expansion Box Audio/video extension unit. Required - Cisco CTS 1000 | Administration Guide - Page 392
Media Convergence Server platform as Cisco TelePresence Multipoint Switch and Cisco TelePresence Manager. CTS device Cisco TelePresence System (CTS) device: CTS 500, CTS 1000, CTS 1100, CTS 1300, CTS 3000, CTS 3200, CTS 3010, and CTS 3210. CTS-Manager Cisco TelePresence Manager. Software - Cisco CTS 1000 | Administration Guide - Page 393
to be used to configure CTS-Man. Cisco Unified Communications Manager. The phone that controls the CTS is configured and maintained through the Unified CM Administration interface. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information - Cisco CTS 1000 | Administration Guide - Page 394
that comprise a Cisco TelePresence System. The hardware for an endpoint includes a Cisco Unified IP 7900 Series telephone, one or more large-screen meeting displays, plus presentation devices, cameras, microphones, speakers, and in some models, lighting systems. Exchange Web Services. Managed API - Cisco CTS 1000 | Administration Guide - Page 395
Endpoints CTS 3210, CTS 1300, Cisco TelePresence T3. Provides an immersive, interactive in-person experience. See also personal system. incandescent lamp A lamp that allows an electric current to pass through a thin filament, heating it and causing it to emit light. Sources of light in most rooms - Cisco CTS 1000 | Administration Guide - Page 396
output field as part of Per Call Jitter displayed on your phone screen: "There is no Live Desk number configured" Live Desk is configured in the Configure > Live Desks Window of the CTS-Manager Administration interface. See the Cisco TelePresence Manager Installation and Configuration Guide on Cisco - Cisco CTS 1000 | Administration Guide - Page 397
MIDlets as part of the Cisco TelePresence System Enhanced Phone User Interface: MIDlets support CTS Cisco Unified IP phone features. Configure MIDlets in the Cisco Unified CM Administration interface for Cisco TelePresence. See the Cisco Unified Communications Manager Configuration Guide for the - Cisco CTS 1000 | Administration Guide - Page 398
users are permitted to request Cisco WebEx for specific meetings using CTS Manager. See Non-permitted User. personal system Personal Cisco TelePresence System. The virtual, in-person experience of Cisco TelePresence directly into the private office. The CTS 500 and CTS 1000 are considered to be - Cisco CTS 1000 | Administration Guide - Page 399
CTS 3000 or CTS 3200 system, the primary codec controls two secondary codecs as well as many system components and the graphical user interfaces. In a Cisco TelePresence 1000, it controls all system with the CTS 1300 camera kit. OL-21845-01 Cisco TelePresence System Administration Guide GL-9 - Cisco CTS 1000 | Administration Guide - Page 400
of the troubleshooting chapter for your CTS device. Syslog System Logs (syslog). Debugging logs that are collected from your system and used by Cisco technical response to diagnose and resolve issues. These messages are not ordinarily seen by the user. T TIP Telepresence Interoperability - Cisco CTS 1000 | Administration Guide - Page 401
executes programs like a physical machine does. A system virtual machine provides a complete system platform which supports the execution of a complete operating system (OS). See the Cisco TelePresence System Commercial Express Installation Guide on Cisco.com for more information. The identification - Cisco CTS 1000 | Administration Guide - Page 402
exactly at the point of suspension. Alternately, for enterprise servers, a feature called VMotion allows the migration of operational guest at the time it is being migrated. See the Cisco TelePresence System Commercial Express Installation Guide on Cisco.com for more information. The VPN model uses - Cisco CTS 1000 | Administration Guide - Page 403
9-5, 10-5 adjusting color 4-3, 6-4, 7-4, 8-5, 9-4, 10-4 troubleshooting 4-6, 6-6, 7-5, 8-7, 9-6, 10-6 DSCP, audio and video settings 3-15 F factory image, resetting 4-45, 6-36, 7-38, 8-68, 9-46, 10-39 field, data in 1-7 Firmware, upgrading 3-24 Cisco TelePresence System Administration Guide IN-1 - Cisco CTS 1000 | Administration Guide - Page 404
Cisco TelePresence 3-8 media port settings 3-16 message SIP 4-41, 6-32, 7-34, 8-65, 9-41, 10-35 validation 1-7 microphone testing 4-24, 6-20, 7-20, 8-50, 9-17, 10-19 troubleshooting 10-25 microphones 4-25, 6-21, 7-21, 8-52, 9-20, 10-21 N navigating the system 1-5 network connection troubleshooting - Cisco CTS 1000 | Administration Guide - Page 405
bulb icon on CTS screen 9-35 CTS 3000 and CTS 3200 Operation Status ERROR message 9-35 Failed message 9-35 projector alarms 9-35 XML/RPC failure message 9-35 image is dim 9-34 projector serial port 9-35 test pattern is not displayed 9-34 Cisco TelePresence System Administration Guide IN-3 - Cisco CTS 1000 | Administration Guide - Page 406
camera setup or troubleshooting fails 5-6 eye height check box is empty 5-6 Unified CM settings 5-6 U username, setting 3-19 V video codec statistics 11-2 settings 3-15 troubleshooting 4-47, 6-37, 7-39, 8-70, 9-47, 10-41 VLAN ID administrative 3-11 operational 3-11 IN-4 Cisco TelePresence System
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 |
 |
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Cisco TelePresence System Administration
Guide
May, 2011
CTS Software Release 1.7.x
Text Part Number: OL-21845-01