Cisco CTS-3010 Administration Guide
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- Cisco CTS-3010 | Administration Guide - Page 1
Cisco TelePresence System Release 1.6 Administration Guide June, 2010 CTS Software Release 1.6.5 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 2
DAMAGES. CCDE, CCENT, CCSI, Cisco Eos, Cisco Explorer, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Nurse Connect, Cisco Pulse, Cisco SensorBase, Cisco StackPower, Cisco StadiumVision, Cisco TelePresence, Cisco TrustSec, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels - Cisco CTS-3010 | Administration Guide - Page 3
Description i Audience and Scope i What's New ii Prerequisites viii Document Organization ix Related Documents x Obtaining Documentation and Submitting a Service Request xii Using the Cisco TelePresence System Administration Interface 1-1 Contents 1-1 Overview 1-1 System Status 1-2 System Status - Cisco CTS-3010 | Administration Guide - Page 4
3-14 System Settings 3-14 Troubleshooting Your Configuration 3-17 Upgrading CTS Codec Firmware 3-19 Managing Passwords 3-20 Resetting Your CTS Codec Password 3-20 Restoring Connectivity to the Codec 3-20 Where to Go Next 3-21 Cisco TelePresence System Release 1.6 Administration Guide ii OL - Cisco CTS-3010 | Administration Guide - Page 5
Testing Other Devices 4-28 Auxiliary Control Unit 4-28 LEDs 4-29 Shroud Light 4-29 Digital Media Player 4-30 Troubleshooting Other Devices 4-31 Related Information 4-32 Managing Log Files 4-32 Sysop Log 4-32 Log Files 4-33 OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide iii - Cisco CTS-3010 | Administration Guide - Page 6
Information 5-16 Testing Speakers 5-16 Testing the Speakers 5-16 Troubleshooting Speakers 5-17 Related Information 5-18 Testing Microphones 5-18 Testing Microphones on the CTS 1000 5-18 Troubleshooting Microphones 5-19 Cisco TelePresence System Release 1.6 Administration Guide iv OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 7
Restart 5-35 Troubleshooting Video Quality Settings 5-35 Troubleshooting Network Cabling 5-36 Where to Go Next 5-37 Troubleshooting the CTS 1100 6-1 Contents 6-1 Managing Hardware Setup 6-2 Managing Displays 6-3 Contents OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide v - Cisco CTS-3010 | Administration Guide - Page 8
Unit 6-28 CTS 1100 Light 6-28 Digital Media Player 6-29 Troubleshooting Other Devices 6-30 Related Information 6-31 Managing Log Files 6-32 Sysop Log 6-32 Log Files 6-32 SIP Messages 6-34 Generate Detailed Message Reports 6-34 Cisco TelePresence System Release 1.6 Administration Guide vi OL-13676 - Cisco CTS-3010 | Administration Guide - Page 9
Speakers 7-93 Related Information 7-94 Testing Microphones 7-94 Testing Microphones on the CTS 1300 7-94 Troubleshooting Microphones 7-95 Related Information 7-96 Testing the External Presentation Display 7-96 Contents OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide vii - Cisco CTS-3010 | Administration Guide - Page 10
Quality Settings 7-113 Troubleshooting Network Cabling 7-114 Where to Go Next 7-115 Troubleshooting the CTS 3000 and CTS 3200 8-1 Contents 8-1 Managing Hardware Setup 8-2 Managing Displays 8-3 Selecting the Light Level 8-4 Cisco TelePresence System Release 1.6 Administration Guide viii OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 11
Control Unit 8-37 Digital Media Player 8-37 Troubleshooting Other Devices 8-38 Related Information 8-39 Managing Log Files 8-39 Sysop Log 8-39 Log Files 8-40 SIP Messages 8-42 Generate Detailed Message Reports 8-42 Contents OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide ix - Cisco CTS-3010 | Administration Guide - Page 12
Cameras 9-16 Related Information 9-17 Testing Speakers 9-17 Testing the Speakers 9-18 Troubleshooting Speakers 9-18 Related Information 9-19 Testing Microphones 9-19 Testing Microphones on the CTS 3010 and CTS 3210 9-20 Cisco TelePresence System Release 1.6 Administration Guide x OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 13
9-39 Related Information 9-39 Managing Configuration Issues 9-39 Related Information 9-40 Initiating System Restart 9-40 Troubleshooting Video Quality Settings 9-40 Troubleshooting Network Cabling 9-41 Where to Go Next 9-43 Monitoring the Cisco TelePresence System 10-1 Contents 10-1 Call Statistics - Cisco CTS-3010 | Administration Guide - Page 14
A-2 Supported CTS Software A-2 Supported Satellite Bandwidth A-2 Satellite Security A-2 Ordering a Satellite License A-3 Loading a Satellite License A-3 Identifying the CTS Satellite Endpoints A-4 Enabling the Satellite Feature A-4 Cisco TelePresence System Release 1.6 Administration Guide xii - Cisco CTS-3010 | Administration Guide - Page 15
a Service Request, page xii General Description The Cisco TelePresence System (CTS) Administration Software provides the means through which CTS and peripheral devices are initially configured, maintained, and monitored. The Cisco TelePresence System Release 1.6 Administration Guide describes - Cisco CTS-3010 | Administration Guide - Page 16
Echo Cancellation, page iii • Cisco TelePresence Recording Server (CTRS), page iii • CTS Auto Answer, page iv • CTS Device Support - CTS 3010 and CTS 3210, page iv • Cisco LCD-100-PRO-40N Presentation Display Manageability on the CTS 3010 and CTS 3210, page iv • Discovery Service, page iv • E1/T1 - Cisco CTS-3010 | Administration Guide - Page 17
is controlled by the codec support in Cisco Unified Videoconferencing (CUVC). See the Advertise G.722 Codec field in the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information. Alternate - Cisco CTS-3010 | Administration Guide - Page 18
CTS 3200 Systems Type Upgrade Guide Cisco TelePresence System 3010 Assembly, Use Install and Upgrade & Care, and Field-Replaceable Unit Guide Guide Cisco TelePresence System 3210 Assembly, Use Install and Upgrade & Care, and Field-Replaceable Unit Guide Guide Description Upgrades hardware - Cisco CTS-3010 | Administration Guide - Page 19
configured in the CTS Manager Configuration > Application Settings window, CTS Manager always reserves HD Interop resources. See the Cisco TelePresence Manager Administration Guide for your release on Cisco.com for more information. Note All of the rooms that are to be added to the call must support - Cisco CTS-3010 | Administration Guide - Page 20
: • Dial Plan Information section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. • Cisco TelePresence Manager home page on Cisco.com. Multipoint LTRP Support for multi-point Long Term Reference Pictures (LTRP). CTS endpoints periodically send back - Cisco CTS-3010 | Administration Guide - Page 21
the Product Specific Configuration Layout window for the CTS 3000 and CTS 3200 contains a new choice in the drop-down menu: None. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for detailed information. Quality Per Display - 720p (Lite) Part of the - Cisco CTS-3010 | Administration Guide - Page 22
TelePresence System Assembly documentation. See the Cisco TelePresence System Install and Upgrade Guides for your system on Cisco.com: Products > TelePresence > Cisco TelePresence System > TelePresence System 2. Provide a Dynamic Host Configuration Protocol (DHCP) server to achieve connectivity. CTS - Cisco CTS-3010 | Administration Guide - Page 23
the CTS 3000 and CTS 3200" • Chapter 9, "Troubleshooting the CTS 3010 and CTS 3210" • Chapter 10, "Monitoring the Cisco TelePresence System" • Appendix A, "Satellite Licenses for the Cisco TelePresence System" • Glossary OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide ix - Cisco CTS-3010 | Administration Guide - Page 24
Manager Configuration Guide for the Cisco TelePresence System Cisco Unified IP Phone firmware download instructions. • Installation Notes section of the Cisco Unified IP Phone Release Notes for Firmware Release 8.5(3) (SCCP and SIP) Cisco Unified Communications Manager Support • Cisco Unified - Cisco CTS-3010 | Administration Guide - Page 25
SIP) page. Hardware Documents Upgrades hardware in an existing CTS 3000 Series installation, including removing the projector and adding new speakers, speakers covers, and LCD display. Outlines the steps and best practices for assembling and installing the Cisco TelePresence 3010. Outlines the steps - Cisco CTS-3010 | Administration Guide - Page 26
Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0. Cisco TelePresence System Release 1.6 Administration Guide xii OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 27
• Configuring system settings • Monitoring the status of Cisco TelePresence system equipment • Troubleshooting the system For first-time setup instructions, refer to the Cisco TelePresence System Assembly Guide for your system on Cisco.com: Products > TelePresence > Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 28
provided in the System Information Details window is used by Cisco technical support personnel to assist in troubleshooting your system. To view detailed status information in the System Status box, follow these steps: Cisco TelePresence System Release 1.6 Administration Guide 1-2 OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 29
conditions indicated. • Ellipses or Black Dot-Microphone is not expected or microphone is not connected. • Green check mark-Device is configured and operational. • Hourglass-Device status is unknown or is being determined. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 1-3 - Cisco CTS-3010 | Administration Guide - Page 30
Chapter 1 Using the Cisco TelePresence System Administration Interface • Question Mark-Microphone is not expected or microphone is not connected. • Red X with a broken pipe-Device in inaccessible. This icon is seen if the primary codec cannot communicate with a secondary codec. • Red X-Device - Cisco CTS-3010 | Administration Guide - Page 31
the Cisco TelePresence System Administration Interface System Status Call Connection Status Network Bars The CTS software -Lowest Resolution of Received HD Streams-720p Description Describes the lowest resolution of all received HD Cisco TelePresence System Release 1.6 Administration Guide 1-5 - Cisco CTS-3010 | Administration Guide - Page 32
Packet Loss Above 1% Warning Threshold Description One Bar-Highest Percentage Packet Loss Above 10% Error Threshold Navigation In the navigation pane at the left side of the Cisco TelePresence System Administration window, the Configuration, Troubleshooting, and Monitoring folders display lists - Cisco CTS-3010 | Administration Guide - Page 33
that is displayed in the windows associated with the Cisco TelePresence System Administration application: • Administration Window Header, page 1-8 in Fields, page 1-8 • Validating Information in Windows, page 1-8 OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 1-7 - Cisco CTS-3010 | Administration Guide - Page 34
and restore the values shown when the window was first displayed. Other Cisco TelePresence System Administration windows have fields containing information such as IP addresses, domain names and Cancel buttons to assist you. Cisco TelePresence System Release 1.6 Administration Guide 1-8 OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 35
. Wait until the pending request is completed before clicking a new task. Accessing Online Help Online help describes the Cisco TelePresence System Administration graphical user interface (GUI). Use the following information to find information in the online help screens: • Navigating Online Help - Cisco CTS-3010 | Administration Guide - Page 36
topic in the online help, you can access the Cisco TelePresence System Administration Guide (this document) from the menu bar on the Cisco TelePresence System Administration screen. To access the Cisco TelePresence System Administration Guide from Online Help, follow these steps: Step 1 Choose Help - Cisco CTS-3010 | Administration Guide - Page 37
this window that you can access configuration, troubleshooting, and monitoring tasks for the Cisco TelePresence System (CTS) as well as view information about the devices installed on your system. Before You Begin To access the Cisco TelePresence System Administration application for the first time - Cisco CTS-3010 | Administration Guide - Page 38
Figure 2-1 Cisco TelePresence System Administration Login Screen b. In the Admin field, type admin. c. In the Password field, type cisco. Note You can change the default password in Cisco Unified CM. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 39
the settings that were configured in the CTS and the Cisco Unified CM. The information in Table 2-1 describes setting descriptions in the Device Information fields. Note The Cisco TelePresence System device type must be specifically selected before you can upgrade to new CTS Software releases. OL - Cisco CTS-3010 | Administration Guide - Page 40
Configuration Phone Number Meeting Room TelePresence MAC Address TelePresence Host Name TelePresence IP Address IP Phone MAC Address IP Phone Host Name IP Phone IP Address IP Phone Software Version Setting or Description Cisco TelePresence System model can be one of the following: • CTS 500 • CTS - Cisco CTS-3010 | Administration Guide - Page 41
Unit Hardware Version Slot 1 Image Slot 2 Image Factory Image Setting or Description For Cisco TelePresence Systems with more than one codec. Indicates whether this is the left, center, be loaded after a factory reset. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 2-5 - Cisco CTS-3010 | Administration Guide - Page 42
Information Details window is used by Cisco technical support personnel to assist in troubleshooting your system. To obtain a detailed report about the system, follow these steps: Step 1 Step 2 Step 3 Step 4 Log in to the Cisco TelePresence System Administration page. The Device Information window - Cisco CTS-3010 | Administration Guide - Page 43
or Description Camera Version number of the boot loader for AppCode. BootCode also provides upgrade feature for AppCode. Version number for AppCode. AppCode provides monitoring, Firmware version of the audio (base) board OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 2-7 - Cisco CTS-3010 | Administration Guide - Page 44
, Left, and Right cameras. 2. The document camera is not available on the CTS 1300. 3. CTS devices are backward compatible up to two CTS Software Releases. Cisco recommends that you upgrade to the latest version software. Cisco TelePresence System Release 1.6 Administration Guide 2-8 OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 45
of the magnifying glass icon and the Status pane. Figure 2-3 CTS 1300 System Status Table 2-4 contains descriptions of the Status Details fields. CTS displays a red X next to devices that are not operational or in error. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 2-9 - Cisco CTS-3010 | Administration Guide - Page 46
System Information Details Chapter 2 Device Information 2-10 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 47
/LCD • Video Cable Connection • Power Status • Cisco Unified CM Configuration • Status • Lamp Age (hours) Note Lamp age is 2000 hours; status alarm issues when 2000 hours is reached. • Ambient Temperature • Lamp Temperature • LCD Temperature IP Phone • Status OL-13676-05 Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 48
Setting or Description System Status • Cisco Unified CM • In a call • Audio/Video Expansion Box • Auxiliary Control Unit Presentation Codec • Cisco Unified CM Configuration • Status Note Further status information is located in the Time Since Last Update and Microphone Status sections - Cisco CTS-3010 | Administration Guide - Page 49
: • Configuring the Cisco TelePresence System, page 3-1 • Platform-specific troubleshooting: - Troubleshooting the CTS 500, page 4-1 - Troubleshooting the CTS 1000, page 5-1 - Troubleshooting the CTS 1100, page 6-1 - Troubleshooting the CTS 1300, page 7-1 - Troubleshooting the CTS 3000 and CTS 3200 - Cisco CTS-3010 | Administration Guide - Page 50
Where to Go Next Chapter 2 Device Information 2-14 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 51
11 • SNMP Settings, page 3-13 • System Settings, page 3-14 • Troubleshooting Your Configuration, page 3-17 • Upgrading CTS Codec Firmware, page 3-19 • Managing Passwords, page 3-20 • Where to Go Next, page 3-21 First Time Setup To set up your Cisco TelePresence System (CTS) for the first time, you - Cisco CTS-3010 | Administration Guide - Page 52
to log in to the Cisco TelePresence System Administration application. This IP address displays until you log in to Cisco TelePresence System Administration or use Secure Shell (SSH) to log in to your CTS device. Cisco TelePresence System Release 1.6 Administration Guide 3-2 OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 53
Manager IP Phone Device page. For detailed instructions to configure Cisco Unified Communications Manager for use with your CTS device, refer to the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. From the Cisco IP telephone welcome page, press Next. The - Cisco CTS-3010 | Administration Guide - Page 54
password in Cisco Unified CM. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Step 9 Click Login. The Device Information window appears, as shown in Figure 3-3. Figure 3-3 Device Information Screen Note See the "Upgrading CTS Codec Firmware - Cisco CTS-3010 | Administration Guide - Page 55
Unified CM) to make changes in the IP Settings window. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. The IP Settings window displays the Cisco TelePresence System (CTS) MAC address and hostname and you can view and manage the following: • DHCP - Cisco CTS-3010 | Administration Guide - Page 56
following fields: - IP Address - Subnet Mask IP address for the Cisco TelePresence system. Subnet mask used for the IP address supplied. Default gateway for the CTS primary codec. IP addresses of the Domain Name System (DNS) servers. Configuring a Static IP Address for Networks That Do Not Use DHCP - Cisco CTS-3010 | Administration Guide - Page 57
: utils service start Calling_Services Using a supported Internet browser, log in to the Cisco TelePresence system GUI with the IP address that you used in Step 3. Enter the username and password when prompted. By default, the user is admin and the password is cisco. Navigate to Configuration > IP - Cisco CTS-3010 | Administration Guide - Page 58
that the Cisco Telepresence system provided an IP address of 10.1.0.2, enter the address 10.1.0.1. By default, the username is admin and the password is cisco. Enter the following command to configure a static network IP address: Cisco TelePresence System Release 1.6 Administration Guide 3-8 OL - Cisco CTS-3010 | Administration Guide - Page 59
parameters for the alternative TFTP server and related Cisco IP phone parameters in Unified CM on the Cisco Unified Communications Manager IP Phone Device page. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information. Note If you are - Cisco CTS-3010 | Administration Guide - Page 60
Configuring the Cisco TelePresence System Administrative VLAN ID The CTS must have a VLAN membership ID before it can proceed with a DHCP request for an IP address. To view or configure network where to find Cisco Unified CM configuration files. • Click Specify to manually supply IP addresses of - Cisco CTS-3010 | Administration Guide - Page 61
list of Cisco TelePresence system-enabled meeting rooms, follow these steps: Step 1 Step 2 Choose Configuration > Address Book. Use Cisco Unified CM to make changes to the Address Book. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Telephony - Cisco CTS-3010 | Administration Guide - Page 62
Configuring the Cisco TelePresence System Step 1 Choose Configuration ended automatically. Displays the traffic queuing techniques that define per-hop behavior based on the Differentiated Services ) • EF DSCP (101110) 3-12 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 63
the End Media Port settings. Must be in the range from 16384 to 32766, and must be higher than the Start Media Port settings. Step 3 Use Cisco Unified CM to make changes to Telephony Settings. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. SNMP - Cisco CTS-3010 | Administration Guide - Page 64
the SNMP server associated with this Cisco TelePresence System. Cisco Unified CM for CTS supports SNMP Version 2c and Version 3. SNMP fields displayed in CTS reflect the configured SNMP version. The following fields are included: • SNMP Enabled • User Name • Security Level • Authentication Algorithm - Cisco CTS-3010 | Administration Guide - Page 65
. Locale Configuration Time Zone Displays the configured time zone for your area of the world from the drop-down menu. Language Displays the configured language for CTS. Cisco TelePresence System Configuration OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 3-15 - Cisco CTS-3010 | Administration Guide - Page 66
3000 • Cisco TelePresence 3010 • Cisco TelePresence 3200 • Cisco TelePresence 3210 Note You must select the CTS device type specifically to upgrade to CTS Software Release 1.6.0 and later releases. Days Display Not Active Specifies the days of the week that the Cisco TelePresence system display - Cisco CTS-3010 | Administration Guide - Page 67
to the instructions in Cisco TelePresence System Assembly Guides. • Cisco Unified CM has been configured to support the Cisco TelePresence System as described in the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Table 3-6 Troubleshooting the Cisco - Cisco CTS-3010 | Administration Guide - Page 68
Troubleshooting Your Configuration Chapter 3 Configuring the Cisco TelePresence System Table 3-6 Troubleshooting the Cisco TelePresence Configuration Problem The phone does not display the Cisco TelePresence idle screen. CTS does not auto answer Possible Cause Possible Solutions • Phone could - Cisco CTS-3010 | Administration Guide - Page 69
Check Room View on CTS-Man to verify whether a CTS device is capable of supporting the features in a specific room. Then check your Cisco Unified CM configuration settings to configure the device. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for - Cisco CTS-3010 | Administration Guide - Page 70
the problem. Restoring Connectivity to the Codec If you lose connectivity to the codec, refer to the Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide for your system on Cisco.com: Support > Products > TelePresence > Cisco TelePresence System 3-20 Cisco TelePresence - Cisco CTS-3010 | Administration Guide - Page 71
3 Configuring the Cisco TelePresence System Where to Go Next Proceed to the following chapters to troubleshoot your CTS: • Chapter 4, "Troubleshooting the CTS 500" • Chapter 5, "Troubleshooting the CTS 1000" • Chapter 6, "Troubleshooting the CTS 1100" • Chapter 7, "Troubleshooting the CTS 1300 - Cisco CTS-3010 | Administration Guide - Page 72
Where to Go Next Chapter 3 Configuring the Cisco TelePresence System 3-22 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 73
, page 4-38 • Managing Configuration Issues, page 4-39 • Initiating System Restart, page 4-41 • Troubleshooting Video Quality Settings, page 4-41 • Troubleshooting Network Cabling, page 4-42 • Where to Go Next, page 4-43 OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 4-1 - Cisco CTS-3010 | Administration Guide - Page 74
4-28 Before You Begin Before you begin testing and troubleshooting your system, check the system displays. All of the Cisco TelePresence Administration application Hardware Setup features require the use of the displays in the meeting room. Therefore, we recommend the following: 1. Verify that the - Cisco CTS-3010 | Administration Guide - Page 75
tasks. Figure 4-1 Troubleshooting Window Note CTS initial setup is also performed using the Hardware Setup fields. For information on how to configure the CTS 500 for the first time, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. Managing Displays - Cisco CTS-3010 | Administration Guide - Page 76
following color temperature options: a. Select Auto to have CTS select the appropriate display color temperature. b. Select Manual to display a list of available color temperature. Click Apply. Click Stop to stop the test. Cisco TelePresence System Release 1.6 Administration Guide 4-4 OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 77
). Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no image is seen on the display. See the Routing Power and Signal Cables section in the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide - Cisco CTS-3010 | Administration Guide - Page 78
the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware Setup. Click the Cameras radio button. Click Start. The display enters loopback mode. In loopback mode, the display shows images from the camera. Cisco TelePresence System Release 1.6 Administration Guide 4-6 OL - Cisco CTS-3010 | Administration Guide - Page 79
feet). Note The user must be at least 4 feet (1.2 meters) away from the display for all CTS-500 installations. Figure 4-3 shows a pedestal stand-mounted CTS 500. Use the same method for all types of CTS 500 installations. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 4-7 - Cisco CTS-3010 | Administration Guide - Page 80
lowering the stand (see Figure 4-4 and Figure 4-5): • Do not grasp the light reflector, or any part of the CTS-500 but the monitor. • Use two hands. • Do not lift using only one side. • Apply equal pressure from each side. Cisco TelePresence System Release 1.6 Administration Guide 4-8 OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 81
Chapter 4 Troubleshooting the CTS 500 Managing Hardware Setup Figure 4-4 Height Adjustment Guidelines-Pedestal Stand-Mounted CTS-500 205650 OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 4-9 - Cisco CTS-3010 | Administration Guide - Page 82
-Table Stand-Mounted CTS-500 205651 Note If the user is available, use them to position the CTS 500. If the user is not available, or if the CTS 500 will be used by multiple people, use an average eye level height. 4-10 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 83
the "Assembling a Pedestal Stand-Mounted CTS 500" chapter in the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replaceable Unit Guide. Step to side. However, do not move the easel from the position that the user will occupy. If possible, move the camera to accommodate the position of - Cisco CTS-3010 | Administration Guide - Page 84
brightness and contrast levels, select a choice from the Luminance drop-down list. In the 50 Hz Flicker Reduction field, click the Disable radio button. 4-12 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 85
the Focus Distance using these guidelines: • If the user is 1.2 meters to 1.5 meters (4 to 5 feet) away from the display, click 4 feet. • If the user is farther than 1.5 meters (5 feet) away, click 6 feet. Click Apply. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 4-13 - Cisco CTS-3010 | Administration Guide - Page 86
Setup Chapter 4 Troubleshooting the CTS 500 Step 3 view the display, as shown in Figure 4-7. c. Use the easel to support the small target, as shown in Figure 4-7. d. Place the small target approximately m) Easel 205019 4-14 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 87
Chapter 4 Troubleshooting the CTS 500 Figure 4-8 Setting Up Focus Targets and Aligning Horizontal Bars Managing Hardware Setup Large target focus ring, tighten its thumbscrew. Click Done. Click Stop to stop the test. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 4-15 - Cisco CTS-3010 | Administration Guide - Page 88
settings. For more information about testing and troubleshooting the CTS 500 camera, see the Setting Up the Cameras section in the First-Time Setup chapter of the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replaceable Unit Guide. Reattaching the Camera Haze and Replacing the - Cisco CTS-3010 | Administration Guide - Page 89
support. switches to the active speaker. Related Information For more information about setting up and testing cameras, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 90
Speakers to have sound cycled automatically for 5 seconds on each speaker. Click Manually Step Through Speakers to test sound on each speaker. Click Next Speaker to progress to the next speaker. Click Stop to end testing. 4-18 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 91
up and testing speakers, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Testing Microphones The microphones are set up successfully when - Cisco CTS-3010 | Administration Guide - Page 92
on the CTS 500, page 4-20 • Troubleshooting Microphones, page 4-21 • Related Information, page 4-22 Testing Microphones on the CTS 500 To test microphones on the CTS 500, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Log in to the Cisco TelePresence System Administration window - Cisco CTS-3010 | Administration Guide - Page 93
see if sound registers. • Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no sound registers on the microphone. Check that the microphone is properly plugged in. Sound is hollow and echoes. Room is not acoustically treated or - Cisco CTS-3010 | Administration Guide - Page 94
the CTS 500 Related Information For more information about setting up and testing displays, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com - Cisco CTS-3010 | Administration Guide - Page 95
Chapter 4 Troubleshooting the CTS 500 Managing Hardware Setup Table 4-6 Supported Presentation Devices Presentation Device Alternate Display Document Camera Included in Cisco TelePresence System - - Optional in Cisco TelePresence System • CTS 500 • CTS 500 The alternate display is set up - Cisco CTS-3010 | Administration Guide - Page 96
8 Click Stop in the Testing box to end all testing. Checking the VGA To check the VGA, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware Setup. Click the Presentation Devices - Cisco CTS-3010 | Administration Guide - Page 97
4 Troubleshooting the CTS 500 Managing Hardware Setup Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting > Testing box to complete the task. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 4-25 - Cisco CTS-3010 | Administration Guide - Page 98
VGA cable, wait 5 seconds, and then plug the device back in • Document cameras-Turn the camera off, wait 5 seconds, and restart the device. Presentation Devices Use the information in Table 4-6 to troubleshoot presentation devices. 4-26 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 99
port on the CTS primary codec. The HD Video cable connector should be connected to auxiliary video out. Check the cabling diagrams in the Routing Power and Signal Cables section in the Cisco TelePresence System Assembly, Use & Care, and Field Replacement Unit Guide for your system on Cisco.com - Cisco CTS-3010 | Administration Guide - Page 100
on the CTS 3000 and CTS 3200 series that have black boxes associated with the auxiliary control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information - Cisco CTS-3010 | Administration Guide - Page 101
to end the test. Shroud Light Each CTS 500 has a separate shroud light. This troubleshooting feature lets you view or change the status of the shroud light. To test the shroud light, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Log in to the Cisco TelePresence System Administration - Cisco CTS-3010 | Administration Guide - Page 102
Hardware Setup Chapter 4 Troubleshooting the CTS 500 Step 6 Step Cisco Unified CM). Note The DMP settings should match how the secondary auxiliary audio input is physically connected to the codec. Step 5 Click Stop to end the test. 4-30 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 103
on the CTS 3000 and CTS 3200 series that have black boxes associated with the auxiliary control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information - Cisco CTS-3010 | Administration Guide - Page 104
System 500 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Managing Log Files Tip If you are using Internet Explorer, remember to turn off Pop-up Blocker or configure - Cisco CTS-3010 | Administration Guide - Page 105
Log Files Log Files Use Log Files to retrieve log files from the Cisco TelePresence system. Log files can be retrieved from the CTS or from the phone. To manage log files, follow these steps: Step 1 Step 2 Choose Troubleshooting > Log Files. Select the Log Files tab. The following fields are - Cisco CTS-3010 | Administration Guide - Page 106
4 Troubleshooting the CTS 500 Step 4 Step 5 Step 6 Step 7 If you select "Download existing log files" or "Capture new log files," select a problem from the Select Problem Type drop-down menu: - Audio (speakers, microphones) - Video (displays, cameras) - Projector, alternate display, LCD, document - Cisco CTS-3010 | Administration Guide - Page 107
Troubleshooting the CTS 500 Managing Log Files Step 1 Step 2 Step 3 Step 4 Choose Troubleshooting > Log Files. Select the SIP Messages tab. The SIP Messages window appears. View a specific Detailed Message Reports. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 4-35 - Cisco CTS-3010 | Administration Guide - Page 108
Troubleshooting the CTS supported by the Cisco TelePresence System Administration software. The first column lists the RFC that describes the SIP request messages or method. Supported SIP Requests and Methods Request/Method ACK BYE CANCEL INFO INVITE NOTIFY OPTIONS Description a user or service is - Cisco CTS-3010 | Administration Guide - Page 109
All to delete all error messages displayed. Related Information For more information, see the following documentation: • Session Initiation Protocol (SIP) home page on Cisco.com. • Cisco TelePresence System Message Guide OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 4-37 - Cisco CTS-3010 | Administration Guide - Page 110
the recording and download the results, send the results to Cisco Systems technical support. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Testing the Network Connection Use the Network Connection window - Cisco CTS-3010 | Administration Guide - Page 111
click Reset to restore the original settings. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Managing Configuration Issues Use the Configuration Issues window to view hardware and software versions and to reset - Cisco CTS-3010 | Administration Guide - Page 112
Managing Configuration Issues Chapter 4 Troubleshooting the CTS 500 Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. 4-40 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 113
Unified CM administration interface. 2. Verify that the required settings have been made for configuring the video quality. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Note Higher bandwidth increases video quality, but may also cause packets - Cisco CTS-3010 | Administration Guide - Page 114
Cisco TelePresence System Assembly, Use & Care, and Field Replacement Unit Guide for your system on Cisco.com: Product Support > TelePresence > Cisco TelePresence System Table 4-12 contains problem scenarios and troubleshooting solutions for network cabling. Table 4-12 Troubleshooting Cisco - Cisco CTS-3010 | Administration Guide - Page 115
that the required settings have been made for configuring the Cisco TelePresence system and Cisco Unified IP Phone. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Note For more system troubleshooting information, see the Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 116
Where to Go Next Chapter 4 Troubleshooting the CTS 500 4-44 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 117
, page 5-33 • Managing Configuration Issues, page 5-34 • Initiating System Restart, page 5-35 • Troubleshooting Video Quality Settings, page 5-35 • Troubleshooting Network Cabling, page 5-36 • Where to Go Next, page 5-37 OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 5-1 - Cisco CTS-3010 | Administration Guide - Page 118
5-25 Before You Begin Before you begin testing and troubleshooting your system, check the system displays. All of the Cisco TelePresence Administration application Hardware Setup features require the use of the displays in the meeting room. Therefore, we recommend the following: 1. Verify that the - Cisco CTS-3010 | Administration Guide - Page 119
tasks. Figure 5-1 Troubleshooting Window Note CTS initial setup is also performed using the Hardware Setup fields. For information on how to configure CTS for the first time, see the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. Managing Displays - Cisco CTS-3010 | Administration Guide - Page 120
on the light bulb. If you are unable to ascertain the type and color temperature of light bulbs in the meeting room, experiment with color temperature settings until the color and images on the display screen look lifelike. Cisco TelePresence System Release 1.6 Administration Guide 5-4 OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 121
support if you are certain that the cabling is correct and power is applied to the system, but no image is seen on the display. See the Routing Power and Signal Cables section in the Cisco TelePresence System Assembly, Use & Care, and Field Replacement Unit Guide. OL-13676-05 Cisco TelePresence - Cisco CTS-3010 | Administration Guide - Page 122
the CTS 1000 Related Information For more information about setting up and testing displays, see the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco - Cisco CTS-3010 | Administration Guide - Page 123
5 Troubleshooting the CTS 1000 screws. Step 2 Remove the hood from the camera. Assembling and Setting Up the Camera Targets The Cisco TelePresence System uses targets to set focus and camera alignment and to the camera. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 5-7 - Cisco CTS-3010 | Administration Guide - Page 124
5-2 Target Attached to the Tabletop Edge Chapter 5 Troubleshooting the CTS 1000 200913 Step 6 Step 7 Step 8 Unfold the . Fit the clamp ends of the target fixture over the table top and tighten the screws to secure. Cisco TelePresence System Release 1.6 Administration Guide 5-8 OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 125
Troubleshooting the CTS 1000 Managing Hardware Setup Aligning the Camera To set the camera alignment using the Cisco TelePresence System Administration interface, follow these steps: Step 1 Step 2 Step 3 Step 4 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting - Cisco CTS-3010 | Administration Guide - Page 126
Managing Hardware Setup Chapter 5 Troubleshooting the CTS 1000 Figure 5-3 Location of Adjustment Screws Pan screws Yaw screws Lens Tilt screw of the Camera, page 5-12 • Adjusting the Tilt of the Camera, page 5-13 5-10 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 127
at your installation. After you change the ballast for the fluorescent lights, you can click the Disable radio button in the 50 Hz Flicker Reduction field. Step 7 Adjust the Focus Distance using the following as a guide: OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 5-11 - Cisco CTS-3010 | Administration Guide - Page 128
Troubleshooting the CTS 1000 Step 8 Step 9 • If the user is 1.2 meters to 1.5 meters (4 to 5 feet) away from the display, click 4 feet. • If the user if the colors of the walls in your room are not white or gray. Step 10 Step Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 129
Prop to support the large target Place the small camera target on the tabletop four inches (10 centimeters) behind the microphone. Set up the large camera target as follows: a. Remove it from the tabletop. b. Orient it so that the target side faces the camera. OL-13676-05 Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 130
wrench shipping in the original CTS 1000 setup kit. Calibrating the CTS 1000 Camera To calibrate the CTS 1000, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Log in to the Cisco TelePresence System Administration window.: Choose Troubleshooting > Hardware Setup Click the - Cisco CTS-3010 | Administration Guide - Page 131
troubleshooting the CTS 1000, see the Setting Up the Camera section in the Cisco TelePresence 1000 Assembly, Use & Care, and Field-Replacement Unit Guide CTS 1000 Camera" section on page 5-6 for more information. Table 5-2 Room Configuration and Camera Setup Choices Physical Room Configuration - Cisco CTS-3010 | Administration Guide - Page 132
support. switches to the active speaker. Related Information For more information about setting up and testing cameras, see the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 133
to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware Setup Click the Speakers radio button. Click Start to begin the speaker test. Click Cycle Through Speakers to have sound cycled automatically for 5 seconds on each speaker. Click Manually Step Through Speakers - Cisco CTS-3010 | Administration Guide - Page 134
up and testing speakers, see the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Testing Microphones The microphones are set up successfully when - Cisco CTS-3010 | Administration Guide - Page 135
is not plugged in. • Lightly tap the microphone to see if sound registers. • Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no sound registers on the microphone. Check that the microphone is properly plugged in. Choppy audio - Cisco CTS-3010 | Administration Guide - Page 136
the CTS 1000 Related Information For more information about setting up and testing displays, see the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco - Cisco CTS-3010 | Administration Guide - Page 137
Chapter 5 Troubleshooting the CTS 1000 Managing Hardware Setup Table 5-6 Supported Presentation Devices Presentation Device Projector Document Camera Included in Cisco TelePresence System - - Optional in Cisco TelePresence System • CTS 1000 • CTS 1000 The projector is set up successfully when - Cisco CTS-3010 | Administration Guide - Page 138
. Click Stop in the Testing box to end all testing. Checking the VGA To check the VGA, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware Setup. Click the Presentation Devices - Cisco CTS-3010 | Administration Guide - Page 139
. Click Stop in the Testing box to end all testing. Resetting the Projector To reset the projector, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware Setup. Click the Presentation Devices - Cisco CTS-3010 | Administration Guide - Page 140
correct port on the CTS primary codec. The HD Video cable connector should be connected to auxiliary video out. Check the cabling diagrams in the Routing Power and Signal Cables section in the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. Lamp iris needs to - Cisco CTS-3010 | Administration Guide - Page 141
on the CTS 3000 and CTS 3200 series that have black boxes associated with the auxiliary control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information - Cisco CTS-3010 | Administration Guide - Page 142
if DMP is active (during business hours defined by Cisco Unified CM). Note The DMP settings should match how the secondary auxiliary audio input is physically connected to the codec. Step 5 Click Stop to end the test. 5-26 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 143
on the CTS 3000 and CTS 3200 series that have black boxes associated with the auxiliary control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information - Cisco CTS-3010 | Administration Guide - Page 144
of the log capture, including the percentage completed. • Time Generated-Shows the time of the most recent log file capture. • Problem-Problem Type drop-down menu contains the following: - Audio (speakers, microphones) 5-28 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 145
with the Capture New Log Fils button. Figure 5-5 Downloading Log Files Step 4 If you select "Download existing log files" or "Capture new log files," select a problem from the Select Problem Type drop-down menu: OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 5-29 - Cisco CTS-3010 | Administration Guide - Page 146
Files Chapter 5 Troubleshooting the CTS 1000 Step 5 Step 6 Step 7 - Audio (speakers, microphones) - Video (displays, cameras) - Projector, alternate display, LCD, document camera with a SIP message, follow these steps: 5-30 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 147
supported by the Cisco TelePresence System Administration software. The first column lists the RFC that describes the SIP request messages or method. Supported SIP Requests and Methods Request/Method ACK BYE CANCEL INFO INVITE NOTIFY OPTIONS PRACK REFER Description that a user or service is being - Cisco CTS-3010 | Administration Guide - Page 148
5 Troubleshooting the CTS 1000 Table 5-9 RFC 3261 3265 3311 Supported SIP Requests and Methods Request/Method REGISTER SUBSCRIBE UPDATE Description Registers page on Cisco.com. • Cisco TelePresence System Message Guide 5-32 Cisco TelePresence System Release 1.6 Administration Guide OL-13676- - Cisco CTS-3010 | Administration Guide - Page 149
the recording and download the results, send the results to Cisco Systems technical support. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Testing the Network Connection Use the Network Connection window - Cisco CTS-3010 | Administration Guide - Page 150
click Reset to restore the original settings. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Managing Configuration Issues Use the Configuration Issues window to view hardware and software versions and to reset - Cisco CTS-3010 | Administration Guide - Page 151
Unified CM administration interface. 2. Verify that the required settings have been made for configuring the video quality. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Note Higher bandwidth increases video quality, but may also cause packets - Cisco CTS-3010 | Administration Guide - Page 152
codec to the user network. Note For detailed cabling information, see the Routing Power and Signal Cables section in the see the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. Table 5-12 contains problem scenarios and troubleshooting solutions for network - Cisco CTS-3010 | Administration Guide - Page 153
that the required settings have been made for configuring the Cisco TelePresence system and Cisco Unified IP phone. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Note For more system troubleshooting information, see the Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 154
Where to Go Next Chapter 5 Troubleshooting the CTS 1000 5-38 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 155
, page 6-37 • Managing Configuration Issues, page 6-38 • Initiating System Restart, page 6-39 • Troubleshooting Video Quality Settings, page 6-39 • Troubleshooting Network Cabling, page 6-40 • Where to Go Next, page 6-41 OL-13676-04 Cisco TelePresence System Release 1.5 Administrator Guide 6-1 - Cisco CTS-3010 | Administration Guide - Page 156
6-28 Before You Begin Before you begin testing and troubleshooting your system, check the system displays. All of the Cisco TelePresence Administration application Hardware Setup features require the use of the displays in the meeting room. Therefore, we recommend the following: 1. Verify that the - Cisco CTS-3010 | Administration Guide - Page 157
tasks. Figure 6-1 Troubleshooting Window Note CTS initial setup is also performed using the Hardware Setup fields. For information on how to configure CTS for the first time, see the Cisco TelePresence System 1100 Assembly, Use & Care, and Field Replacement Unit Guide. Managing Displays - Cisco CTS-3010 | Administration Guide - Page 158
light bulbs in the meeting room, experiment with color temperature settings until the color and images on the display screen look lifelike. Adjusting Your Display To adjust your display, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Log in to the Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 159
information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Testing Cameras Use the information in the following sections to test and troubleshoot the camera for your system: • Testing the CTS 1100 Camera, page 6-6 • Understanding Camera Setup Choices for Room Lighting, page - Cisco CTS-3010 | Administration Guide - Page 160
screws 206623 Cover release screws Step 2 Place the small spirit level on top of the camera assembly and adjust the leveling screws behind the camera cluster until the camera assembly is level, as shown in Figure 6-3. Cisco TelePresence System Release 1.5 Administrator Guide 6-6 OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 161
the easel. Raise the target supports on the front legs until they touch the lower part of the large camera target. Raise and lower the front legs until the bottom of the camera target is 32 inches (81 cm) above the ground. OL-13676-04 Cisco TelePresence System Release 1.5 Administrator Guide 6-7 - Cisco CTS-3010 | Administration Guide - Page 162
6-4 Easel and Target After Assembly Clamp Chapter 6 Troubleshooting the CTS 1100 32 inches 32 inches 206125 Positioning the Table and Starting the Calibration Procedure To correctly position the table and configure the Cisco TelePresence software for use with the CTS 1100 camera, follow these - Cisco CTS-3010 | Administration Guide - Page 163
Chapter 6 Troubleshooting the CTS 1100 Managing Hardware Setup Note The table must be 28 to 32 inches (71 to 81 cm) the Easel and Display Display Same distance 20666 OL-13676-04 Center participant sitting position camera target Cisco TelePresence System Release 1.5 Administrator Guide 6-9 - Cisco CTS-3010 | Administration Guide - Page 164
Troubleshooting the CTS 1100 Step 3 Step 4 Step 5 Using a supported Internet browser, log in to the Cisco TelePresence System administration application. Choose Troubleshooting Target menu appears, as shown in Figure 6-8. 6-10 Cisco TelePresence System Release 1.5 Administrator Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 165
6 Troubleshooting the CTS 1100 Figure room lighting, click the Enable radio button. • If your room lighting is not variable, leave the default value. c. In the 50 Hz Flicker Reduction field, click the Disable radio button. OL-13676-04 Cisco TelePresence System Release 1.5 Administrator Guide - Cisco CTS-3010 | Administration Guide - Page 166
Hardware Setup Chapter 6 Troubleshooting the CTS 1100 Note If you ballast instead of a magnet ballast for the fluorescent lights at your installation. After you change the ballast for the fluorescent lights, you can click 12 Cisco TelePresence System Release 1.5 Administrator Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 167
Chapter 6 Troubleshooting the CTS 1100 Figure 6-10 Camera Adjustment Screws Left adjust screen. c. After you adjust the zoom, make any required adjustments to the focus with the focus ring, as shown in Figure 6-11. OL-13676-04 Cisco TelePresence System Release 1.5 Administrator Guide 6-13 - Cisco CTS-3010 | Administration Guide - Page 168
Cisco TelePresence administration application: Step 1 Step 2 Step 3 In the CTS Administration application, click the Center radio button. Click the Setup button that is located below the center screen icon. Click Show Focus Targets. 6-14 Cisco TelePresence System Release 1.5 Administrator Guide - Cisco CTS-3010 | Administration Guide - Page 169
Chapter 6 Troubleshooting the CTS 1100 Managing Hardware Setup Step 4 Step 5 Red and green outline boxes display on the screen, and twist the focus ring until the red and green bars are approximately the same length. OL-13676-04 Cisco TelePresence System Release 1.5 Administrator Guide 6-15 - Cisco CTS-3010 | Administration Guide - Page 170
Reset to restore the original settings. For more information about testing and troubleshooting the CTS 1000, see the Setting Up the Camera section in the Cisco TelePresence 1100 Assembly, Use & Care, and Field-Replacement Unit Guide. Attaching the Camera Lens and Hood To attach the camera lens and - Cisco CTS-3010 | Administration Guide - Page 171
Enable Two adjacent windows (corner office configuration) Enable Two opposing windows Enable Windows on three sides Windows on four sides1 Enable Enable 1. Cisco recommends that you cover at least one of the windows. OL-13676-04 Cisco TelePresence System Release 1.5 Administrator Guide 6-17 - Cisco CTS-3010 | Administration Guide - Page 172
support. switches to the active speaker. Related Information For more information about setting up and testing cameras, see the Cisco TelePresence System 1100 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 173
firmly until a click is heard. Speaker cable is not connected in Check that the speaker cable is plugged into the correct the correct connector. receptor on the primary codec. Plug all speakers into the primary codec. OL-13676-04 Cisco TelePresence System Release 1.5 Administrator Guide 6-19 - Cisco CTS-3010 | Administration Guide - Page 174
up and testing speakers, see the Cisco TelePresence System 1100 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Testing Microphones The microphones are set up successfully when - Cisco CTS-3010 | Administration Guide - Page 175
wrong microphone. Microphone cable is not connected to its corresponding codec. • Check that the cable from the microphone is plugged into the correct receptor on the codec. • Plug all microphones into the primary codec. OL-13676-04 Cisco TelePresence System Release 1.5 Administrator Guide 6-21 - Cisco CTS-3010 | Administration Guide - Page 176
setting up and testing presentation devices, see the Cisco TelePresence System 1100 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Testing the External Presentation Display By - Cisco CTS-3010 | Administration Guide - Page 177
display devices installed. Table 6-6 contains supported presentation devices listed by system. Table 6-6 Supported Presentation Devices Presentation Device Projector Document Camera Included in Cisco TelePresence System - - Optional in Cisco TelePresence System • CTS 1100 • CTS 1100 The - Cisco CTS-3010 | Administration Guide - Page 178
. Click Stop in the Testing box to end all testing. Checking the VGA To check the VGA, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware Setup. Click the Presentation Devices - Cisco CTS-3010 | Administration Guide - Page 179
. Click Stop in the Testing box to end all testing. Resetting the Projector To reset the projector, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware Setup. Click the Presentation Devices - Cisco CTS-3010 | Administration Guide - Page 180
on the CTS primary codec. The HD Video cable connector should be connected to auxiliary video out. Check the cabling diagrams in the Routing Power and Signal Cables section in the Cisco TelePresence System 1100 Assembly, Use & Care, and Field Replacement Unit Guide. 6-26 Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 181
on the CTS 3000 and CTS 3200 series that have black boxes associated with the auxiliary control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information - Cisco CTS-3010 | Administration Guide - Page 182
CTS conference rooms and enables the CTS to get more complete projector status information and to restores projector defaults. To test the ACU, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting specific port - Cisco CTS-3010 | Administration Guide - Page 183
in Cisco Unified CM. Troubleshooting the CTS 1100 Light A common source of light trouble is not selecting the correct options in Cisco Unified Communications Manager. See the Optional Hardware section of the Cisco Unified Communications Manager Configuration Guide for Cisco TelePresence System for - Cisco CTS-3010 | Administration Guide - Page 184
the Secondary Audio Input Source setting matches the physical cabling. • When set to DMP, audio input is only active outside of a call if DMP is active (during Cisco Unified Communications Manager-defined business hours). 6-30 Cisco TelePresence System Release 1.5 Administrator Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 185
on the CTS 3000 and CTS 3200 series that have black boxes associated with the auxiliary control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information - Cisco CTS-3010 | Administration Guide - Page 186
of the log capture, including the percentage completed. • Time Generated-Shows the time of the most recent log file capture. • Problem-Problem Type drop-down menu contains the following: - Audio (speakers, microphones) 6-32 Cisco TelePresence System Release 1.5 Administrator Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 187
, microphones) - Video (displays, cameras) - Projector, alternate display, LCD, document camera - Phone - Recording - Other/Unknown Figure 6-17 shows the problem types that you can select when downloading log files. OL-13676-04 Cisco TelePresence System Release 1.5 Administrator Guide 6-33 - Cisco CTS-3010 | Administration Guide - Page 188
6-17 Select Problem Type Drop-Down Menu Chapter 6 Troubleshooting the CTS 1100 Step 5 Step 4 Choose Troubleshooting > Log Files. Select the SIP Messages tab. The SIP Messages window appears. View a specific type of message in Cisco TelePresence System Release 1.5 Administrator Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 189
supported by the Cisco TelePresence System Administration software. The first column lists the RFC that describes the SIP request messages or method. Supported SIP Requests and Methods Request/Method ACK BYE CANCEL INFO INVITE NOTIFY OPTIONS PRACK REFER Description that a user or service is being - Cisco CTS-3010 | Administration Guide - Page 190
6 Troubleshooting the CTS 1100 Table 6-9 RFC 3261 3265 3311 Supported SIP Requests and Methods Request/Method REGISTER SUBSCRIBE UPDATE Description Registers page on Cisco.com. • Cisco TelePresence System Message Guide 6-36 Cisco TelePresence System Release 1.5 Administrator Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 191
the recording and download the results, send the results to Cisco Systems technical support. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Testing the Network Connection Use the Network Connection window - Cisco CTS-3010 | Administration Guide - Page 192
click Reset to restore the original settings. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Managing Configuration Issues Use the Configuration Issues window to view hardware and software versions and to reset - Cisco CTS-3010 | Administration Guide - Page 193
Unified CM administration interface. 2. Verify that the required settings have been made for configuring the video quality. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Note Higher bandwidth increases video quality, but may also cause packets - Cisco CTS-3010 | Administration Guide - Page 194
the network. For cabling instructions, see the Cisco TelePresence System 1100 Assembly, Use & Care, and Field Replacement Unit Guide. • Restart Cisco Unified Communications Manager. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for Cisco Unified - Cisco CTS-3010 | Administration Guide - Page 195
that the required settings have been made for configuring the Cisco TelePresence system and Cisco Unified IP Phone. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Note For more system troubleshooting information, see the Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 196
Where to Go Next Chapter 6 Troubleshooting the CTS 1100 6-42 Cisco TelePresence System Release 1.5 Administrator Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 197
7-111 • Managing Configuration Issues, page 7-112 • Initiating System Restart, page 7-113 • Troubleshooting Video Quality Settings, page 7-113 • Troubleshooting Network Cabling, page 7-114 • Where to Go Next, page 7-115 OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-1 - Cisco CTS-3010 | Administration Guide - Page 198
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup You can manage and test the following Cisco TelePresence System components: • Configuring the CTS 1300 Table, page 7-3 • Managing Displays, page 7-5 • Testing Cameras, page 7-7 • Testing Speakers, page 7-92 • Testing Microphones, page - Cisco CTS-3010 | Administration Guide - Page 199
the first time, see the Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide. Configuring the CTS 1300 Table Before you can set up the cameras in a Cisco TelePresence System 1300 (CTS 1300) conference room, the Cisco TelePresence System (CTS) software needs to know - Cisco CTS-3010 | Administration Guide - Page 200
7 feet wide and 9 feet long. Figure 7-2 Cisco CTS 1300 Table Configuration Menu To specify the shape of the table in the room, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware Setup. Click the - Cisco CTS-3010 | Administration Guide - Page 201
on the light bulb. If you are unable to ascertain the type and color temperature of light bulbs in the meeting room, experiment with color temperature settings until the color and images on the display screen look lifelike. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-5 - Cisco CTS-3010 | Administration Guide - Page 202
support if you are certain that the cabling is correct and power is applied to the system, but no image is seen on the display. See the Routing Power and Signal Cables section in the Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide. Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 203
See the "Configuring the CTS 1300 Table" section on page 7-3. For more information about the supported table types, see the Supported Table Types and Minimum Room Dimensions section of the Cisco TelePresence System 1300 Assembly, First-Time Setup, and Field-Replaceable Unit Guide. The cameras are - Cisco CTS-3010 | Administration Guide - Page 204
the camera, follow these steps: Step 1 Remove the camera cover by removing the four black plastic screws on the top and bottom of the camera assembly, as shown in Figure 7-3. Cisco TelePresence System Release 1.6 Administration Guide 7-8 OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 205
Chapter 7 Troubleshooting the CTS 1300 Figure 7-3 Removing the Camera Cover Cover release screws Managing Hardware Setup Cover release screws Cover release screws 206129 OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-9 - Cisco CTS-3010 | Administration Guide - Page 206
and adjust the leveling screws behind the camera cluster until the camera assembly is level, as shown in Figure 7-4. Figure 7-4 Leveling the Camera Assembly Level Cluster rotation screw Cluster rotation screw 206132 7-10 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 207
target supports on the front legs until they touch the lower part of the large camera target. Raise and lower the front legs until the bottom of the camera target is 32 inches above the ground. Figure 7-6 shows the completed camera target and easel. OL-13676-04 Cisco TelePresence System Release - Cisco CTS-3010 | Administration Guide - Page 208
Figure 7-6 Easel and Target After Assembly Clamp Chapter 7 Troubleshooting the CTS 1300 32 inches 32 inches 206125 Configuring the CTS 1300 for Use With a Conference Room Table You can configure the CTS 1300 to use the existing table in your conference room. Perform the tasks in the section - Cisco CTS-3010 | Administration Guide - Page 209
procedures you perform to configure the CTS 1300 software and cameras for use with a room that has a long To correctly position the table and configure the Cisco TelePresence software for use with the CTS 1300 cameras, follow these steps Cisco TelePresence System Release 1.6 Administration Guide 7-13 - Cisco CTS-3010 | Administration Guide - Page 210
Managing Hardware Setup Chapter 7 Troubleshooting the CTS 1300 Figure 7-7 Long Straight Table Positioning 7.5 feet minimum 15 feet minimum 6 feet minimum, 12 feet maximum, 8 feet recommended 30 inches 206150 7-14 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 211
window. Select the table type by completing the following steps: a. Choose Troubleshooting > Hardware Setup. b. Click the Configuration radio button. The table configuration window appears, as shown in Figure 7-2. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-15 - Cisco CTS-3010 | Administration Guide - Page 212
Configuration Menu Chapter 7 Troubleshooting the CTS 1300 c. Click the Start button to start testing. d. Select the type of table you have from the drop-down menu: - Long Straight Table - Wide Rectangular Table - Long Racetrack table e. Click Apply. Note If you log out of the Cisco TelePresence - Cisco CTS-3010 | Administration Guide - Page 213
conditions that could cause variable room lighting, click the Enable radio button. • If your room lighting is not variable, leave the default value. c. In the 50 Hz Flicker Reduction field, click the Disable radio button. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-17 - Cisco CTS-3010 | Administration Guide - Page 214
Troubleshooting the CTS a magnet ballast for the fluorescent lights at your installation. After you change the ballast for the fluorescent to the Cisco TelePresence System Administration window and choose Troubleshooting > Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 215
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Note The camera lens has two adjustment rings, one for focus and adjustment. • The screws in the middle for adjustments on the horizontal plane (rotational). OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-19 - Cisco CTS-3010 | Administration Guide - Page 216
Left adjust screw Side to side adjust screw Chapter 7 Troubleshooting the CTS 1300 Right adjust screw Side to side adjust screw 206130 Up the zoom, make any required adjustments to the focus with the focus ring. 7-20 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 217
assembly as you face the display. Step 1 Slide the large camera target to the right five feet so that the left edge of the target is lined up with the tape marker that you placed on the table in the "Calibrating the Center Camera" section on page 7-18. OL-13676-04 Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 218
Troubleshooting the CTS 1300 206142 Alignment marker Right participant sitting position camera target Step 2 Step 3 Step 4 Click the Right radio button in the Cisco TelePresence Ring Zoom ring Focus ring 206131 7-22 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 219
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Step 5 Adjust the camera mounting plate to Figure 7-19. c. After you adjust the zoom, make any required adjustments to the focus with the focus ring. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-23 - Cisco CTS-3010 | Administration Guide - Page 220
Chapter 7 Troubleshooting the CTS 1300 206358 this case, add more light to the room and repeat the auto adjust procedure. Step after you log in; otherwise, you could configure your system for the incorrect table type. To select Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 221
Troubleshooting the CTS 1300 Figure 7-20 Positioning the Left Target Display Managing Hardware Setup 206144 Left participant sitting position camera target Alignment marker Step 2 Step 3 Step 4 In the Cisco TelePresence -04 Cisco TelePresence System Release 1.6 Administration Guide 7-25 - Cisco CTS-3010 | Administration Guide - Page 222
Managing Hardware Setup Chapter 7 Troubleshooting the CTS 1300 Step 5 Adjust the camera mounting plate to center the 7-23. c. After you adjust the zoom, make any required adjustments to the focus with the focus ring. 7-26 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 223
Troubleshooting the CTS to the room and repeat the configure your system for the incorrect table type. To select the correct table type, complete Step 5 in the "Positioning the Table and Starting the Calibration Procedure" section on page 7-51. Step 1 Step 2 Step 3 Step 4 In the Cisco TelePresence - Cisco CTS-3010 | Administration Guide - Page 224
Managing Hardware Setup Chapter 7 Troubleshooting the CTS 1300 Step 5 b. Position the target so that the patterns on the target are , the camera is focused. e. Without moving the focus ring, tighten its thumbscrew. 7-28 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 225
7 Troubleshooting the CTS 1300 Managing Hardware Setup Step 7 Click Done to complete the right camera focusing procedure. Focusing the Right Camera Note If you logged out of the GUI, you must re-select the correct table type after you log in; otherwise, you could configure your system for - Cisco CTS-3010 | Administration Guide - Page 226
Troubleshooting the CTS otherwise, you could configure your system for the incorrect Cisco TelePresence Administration window, click the Right radio button. Step 2 Click the Setup button that is located below the center screen icon. 7-30 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 227
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Step 3 Step 4 Step 5 Click Show Focus Targets. Position the small camera target alignment. When the bars are roughly the same length, the camera is focused. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-31 - Cisco CTS-3010 | Administration Guide - Page 228
Managing Hardware Setup Chapter 7 Troubleshooting the CTS 1300 Note The red and green bars do not have to be exactly the same length, but cover release screws to secure the cover to the camera, as shown in Figure 7-28. 7-32 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 229
Left Camera, page 7-42 • Focusing the Center Camera, page 7-45 • Focusing the Right Camera, page 7-47 • Focusing the Left Camera, page 7-48 OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-33 - Cisco CTS-3010 | Administration Guide - Page 230
5 Step 6 Make sure that the camera assembly is level by completing the steps in the Cisco TelePresence System Administration window. Select the table type by completing the following steps: a. Choose Troubleshooting > Hardware Setup. b. Click the Configuration radio button. The table configuration - Cisco CTS-3010 | Administration Guide - Page 231
conditions that could cause variable room lighting, click the Enable radio button. • If your room lighting is not variable, leave the default value. c. In the 50 Hz Flicker Reduction field, click the Disable radio button. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-35 - Cisco CTS-3010 | Administration Guide - Page 232
lights at your installation. After you change , you could configure your system for the incorrect Cisco TelePresence System Administration page and choose Troubleshooting > Hardware Setup > Cameras. Click the Center radio button. 7-36 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 233
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Step 5 Step 6 Click Show Camera Target. Red targets appear on adjustment. • The screws in the middle for adjustments on the horizontal plane (rotational). OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-37 - Cisco CTS-3010 | Administration Guide - Page 234
Left adjust screw Side to side adjust screw Chapter 7 Troubleshooting the CTS 1300 Right adjust screw Side to side adjust screw 206130 Up the zoom, make any required adjustments to the focus with the focus ring. 7-38 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 235
Troubleshooting the CTS light to the room to bring the calibrate and configure the left assembly as you face the display. Step 1 Move the large camera target to the far corner of the racetrack table, as shown in Figure 7-35. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 236
Managing Hardware Setup Chapter 7 Troubleshooting the CTS 1300 Figure 7-35 Placement of Easel and Target for Small Racetrack Table Display 206162 Alignment marker Right participant sitting position camera target Step 2 Step 3 Step 4 In the Cisco TelePresence Administration window, click the - Cisco CTS-3010 | Administration Guide - Page 237
any required adjustments to the focus with the focus ring. Note Because of the position of the target, the target appears smaller and not parallel to the camera. This view is normal. Participants will appear lifelike after you complete the testing procedure. OL-13676-04 Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 238
Troubleshooting the CTS to the room and repeat , you could configure your system for the incorrect assembly as you face the display. Step 1 Move the large camera target to the far left corner of the table, as shown in Figure 7-39. 7-42 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 239
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Figure 7-39 Positioning Easel and Target for Small Racetrack Table Display 206163 Left participant sitting position camera target Alignment marker Step 2 Step 3 Step 4 In the Cisco TelePresence Administration window, click the - Cisco CTS-3010 | Administration Guide - Page 240
Managing Hardware Setup Chapter 7 Troubleshooting the CTS 1300 • Use the top two screws for left and right testing procedure. c. After you adjust the zoom, make any required adjustments to the focus with the focus ring. 7-44 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 241
Troubleshooting the CTS to the room and repeat the configure your system for the incorrect table type. To select the correct table type, complete Step 5 in the "Positioning the Table and Starting the Calibration Procedure" section on page 7-51. Step 1 Step 2 Step 3 Step 4 In the Cisco TelePresence - Cisco CTS-3010 | Administration Guide - Page 242
Managing Hardware Setup Chapter 7 Troubleshooting the CTS 1300 Step 5 b. Position the target so that the patterns on bars e. Without moving the focus ring, tighten its thumbscrew. 7-46 Cisco TelePresence System Release 1.6 Administration Guide 206362 Red rectangle Green rectangle OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 243
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware re-select the correct table type after you log in; otherwise, you could configure your system for the incorrect table type. To select the correct table type, complete 13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-47 - Cisco CTS-3010 | Administration Guide - Page 244
and Focusing Targets Chapter 7 Troubleshooting the CTS 1300 Large target Red rectangle correct table type after you log in; otherwise, you could configure your system for the incorrect table type. To select the correct table Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 245
Chapter 7 Troubleshooting the CTS 1300 configured all your settings, follow these steps: Step 1 Click Apply to register new or modified settings. Step 2 Click Reset to restore the original settings. 206246 Green rectangle OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 246
troubleshooting the CTS 1300, see the Setting Up the Camera section in the First-Time Setup chapter of the Cisco TelePresence 1300 Assembly, Use & Care, and Field-Replacement Unit Guide. camera, as shown in Figure 7-47. 7-50 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 247
the Left Camera, page 7-67 Positioning the Table and Starting the Calibration Procedure To correctly position the table and configure the Cisco TelePresence software for use with the CTS 1300 cameras, follow these steps. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-51 - Cisco CTS-3010 | Administration Guide - Page 248
participants Make sure that the camera assembly is level by completing the steps in supported Internet browser, log in to the Cisco TelePresence System administration GUI. Select the correct table type by completing the following steps: a. Navigate to Troubleshooting > Hardware Setup > Configuration - Cisco CTS-3010 | Administration Guide - Page 249
following actions: • If the room uses outside lighting, or has any other conditions that could cause variable room lighting, click the Enable radio button. • If your room lighting is not variable, leave the default value. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-53 - Cisco CTS-3010 | Administration Guide - Page 250
fluorescent lights at your installation. After you change Cisco TelePresence System administration GUI and navigate to Troubleshooting > Hardware Setup > Cameras. Note If you logged out of the GUI, you must re-select the correct table type after you log in; otherwise, you could configure your system - Cisco CTS-3010 | Administration Guide - Page 251
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Step 6 Step 7 Red targets appear on the display. Focus the center camera by . Figure 7-51 Location of Focus and Zoom Ring Zoom ring Focus ring 206131 OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-55 - Cisco CTS-3010 | Administration Guide - Page 252
Managing Hardware Setup Chapter 7 Troubleshooting the CTS 1300 Step 8 Adjust the camera mounting plate to center screen. c. After you adjust the zoom, make any required adjustments to the focus with the focus ring. 7-56 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 253
Troubleshooting the CTS in this case, add more light to the room to bring the gain value below 7. Then, the target when you calibrate and configure the left and right cameras. Calibrating assembly as you face the display. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-57 - Cisco CTS-3010 | Administration Guide - Page 254
Managing Hardware Setup Chapter 7 Troubleshooting the CTS 1300 Step 1 Move the large camera target 86 inches (218 cm) from the display, and 18 rings, one for focus and one for zoom. The focus ring is on the inside. 7-58 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 255
Chapter 7 Troubleshooting the CTS 1300 Figure 7-55 Location of Focus and Zoom Ring Managing Hardware Setup Zoom ring Focus screws in the middle adjust the camera rotation. Use a 3 mm Allen wrench for these screws. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-59 - Cisco CTS-3010 | Administration Guide - Page 256
required adjustments to the focus with the focus ring. Note Because of the position of the target, the target appears smaller and not parallel to the camera. This view is normal. Participants will appear lifelike after you complete the first-time setup procedure. 7-60 Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 257
Troubleshooting the CTS more light to the room and repeat the auto otherwise, you could configure your system for the incorrect table Cisco TelePresence administrative GUI, click the Left radio button. Click Show Camera Target. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 258
Managing Hardware Setup Chapter 7 Troubleshooting the CTS 1300 Step 5 Focus the left camera by completing the following steps: a. Loosen the focus 7-58 Location of Focus and Zoom Ring Zoom ring Focus ring 206131 7-62 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 259
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Step 6 Adjust the camera mounting on the display screen. c. After you adjust the zoom, make any required adjustments to the focus with the focus ring. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-63 - Cisco CTS-3010 | Administration Guide - Page 260
Troubleshooting the CTS light to the room and repeat the configure your system for the incorrect table type. To select the correct table type, complete Step 5 in the "Positioning the Table and Starting the Calibration Procedure" section on page 7-51. Step 1 Step 2 Step 3 In the Cisco TelePresence - Cisco CTS-3010 | Administration Guide - Page 261
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Step 4 Step 5 Position the small camera target by completing the following target Red and green horizontal bars Red rectangle Green rectangle 206359 OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-65 - Cisco CTS-3010 | Administration Guide - Page 262
Hardware Setup Chapter 7 Troubleshooting the CTS 1300 Step 7 When the correct table type after you log in; otherwise, you could configure your system for the incorrect table type. To select the correct table type, complete 66 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 263
Chapter 7 Troubleshooting the CTS 1300 Figure -select the correct table type after you log in; otherwise, you could configure your system for the incorrect table type. To select the correct table type, complete target. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-67 - Cisco CTS-3010 | Administration Guide - Page 264
Managing Hardware Setup Chapter 7 Troubleshooting the CTS 1300 Step 6 e. Position the target so that the top two patterns are enclosed the camera lenses. 206363 Large target Small target Red and green horizontal bars 7-68 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 265
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Figure 7-64 Attaching the Foam Lens Covers to the Camera Lenses OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-69 - Cisco CTS-3010 | Administration Guide - Page 266
includes the procedures you perform to configure the CTS 1300 software and cameras for use with a room that has a square table and configure the Cisco TelePresence software for use with the CTS 1300 cameras, follow these steps. 7-70 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 267
4 Step 5 Make sure that the camera assembly is level by completing the steps in the supported Internet browser, log in to the Cisco TelePresence System administration GUI. Select the correct table type by completing the following steps: a. Navigate to Troubleshooting > Hardware Setup > Configuration - Cisco CTS-3010 | Administration Guide - Page 268
following actions: • If the room uses outside lighting, or has any other conditions that could cause variable room lighting, click the Enable radio button. • If your room lighting is not variable, leave the default value. 7-72 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 269
fluorescent lights at your installation. After you change Cisco TelePresence System administration GUI and navigate to Troubleshooting > Hardware Setup > Cameras. Note If you logged out of the GUI, you must re-select the correct table type after you log in; otherwise, you could configure your system - Cisco CTS-3010 | Administration Guide - Page 270
Managing Hardware Setup Figure 7-68 Location of Focus and Zoom Ring Chapter 7 Troubleshooting the CTS 1300 Zoom ring Focus ring 206131 7-74 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 271
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Step 8 Adjust the camera mounting plate the display screen. c. After you adjust the zoom, make any required adjustments to the focus with the focus ring. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-75 - Cisco CTS-3010 | Administration Guide - Page 272
Troubleshooting the CTS to the room to bring the and configure the assembly as you face the display. Step 1 Move the large camera target 86 inches (218 cm) from the display, and 18 inches (46 cm) overhanging the table on the right side. 7-76 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 273
Troubleshooting the CTS 1300 Managing Hardware Setup Step 2 Step 3 Step 4 See Figure 7-54 for the location of the right target. The positioning for a square table is the same as the positioning for a round table. Position the target to that it is parallel with the wall. In the Cisco TelePresence - Cisco CTS-3010 | Administration Guide - Page 274
Managing Hardware Setup Chapter 7 Troubleshooting the CTS 1300 Step 5 Adjust the camera mounting plate to display screen. c. After you adjust the zoom, make any required adjustments to the focus with the focus ring. 7-78 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 275
Troubleshooting the CTS ; in this case, add more light to the room and repeat the auto adjust procedure. Step 10 Click type after you log in; otherwise, you could configure your system for the incorrect table type. To select the correct Cisco TelePresence System Release 1.6 Administration Guide 7-79 - Cisco CTS-3010 | Administration Guide - Page 276
Chapter 7 Troubleshooting the CTS 1300 Step 2 Step 3 Step 4 See Figure 7-54 for the location of the left target. The positioning for a square table is the same as the positioning for a round table. Position the target to that it is parallel with the wall. In the Cisco TelePresence administrative - Cisco CTS-3010 | Administration Guide - Page 277
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Step 5 Adjust the camera mounting on the display screen. c. After you adjust the zoom, make any required adjustments to the focus with the focus ring. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-81 - Cisco CTS-3010 | Administration Guide - Page 278
Troubleshooting the CTS light to the room and repeat the configure your system for the incorrect table type. To select the correct table type, complete Step 5 in the "Positioning the Table and Starting the Calibration Procedure" section on page 7-51. Step 1 Step 2 Step 3 In the Cisco TelePresence - Cisco CTS-3010 | Administration Guide - Page 279
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Step 4 Step 5 Position the small camera target by completing the following target Red and green horizontal bars Red rectangle Green rectangle 206359 OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-83 - Cisco CTS-3010 | Administration Guide - Page 280
Hardware Setup Chapter 7 Troubleshooting the CTS 1300 Step 7 When the correct table type after you log in; otherwise, you could configure your system for the incorrect table type. To select the correct table type, complete 84 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 281
Chapter 7 Troubleshooting the CTS 1300 Figure -select the correct table type after you log in; otherwise, you could configure your system for the incorrect table type. To select the correct table type, complete target. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-85 - Cisco CTS-3010 | Administration Guide - Page 282
Managing Hardware Setup Chapter 7 Troubleshooting the CTS 1300 Step 6 e. Position the target so that the top two patterns are enclosed the camera lenses. 206363 Large target Small target Red and green horizontal bars 7-86 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 283
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Figure 7-80 Attaching the Foam Lens Covers to the Camera Lenses OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-87 - Cisco CTS-3010 | Administration Guide - Page 284
seat alignment guides on the table, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Using a supported Internet browser, log in to the Cisco TelePresence System administration GUI. Select the correct table type by completing the following steps: Navigate to Troubleshooting > Hardware Setup - Cisco CTS-3010 | Administration Guide - Page 285
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Step 6 Step 7 Note the field of view for each camera. Using non-marking tape ( you use a square or round table), omit the two markings on the outer edges. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-89 - Cisco CTS-3010 | Administration Guide - Page 286
Setup Chapter 7 Troubleshooting the CTS 1300 Figure 7-82 Measuring and Installing the Seat Alignment Guides Field of view center guide anchor into the hole that you drilled, using the key that is included with the anchor. 7-90 Cisco TelePresence System Release 1.6 Administration Guide OL - Cisco CTS-3010 | Administration Guide - Page 287
(corner office configuration) Enable Two opposing windows Enable Windows on three sides Windows on four sides1 Enable Enable 1. Cisco recommends that you cover at least one of the windows. Troubleshooting Cameras Use the information in Table 7-3 to troubleshoot problems with cameras. Table - Cisco CTS-3010 | Administration Guide - Page 288
support. switches to the active speaker. Related Information For more information about setting up and testing cameras, see the Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 289
to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware Setup Click the Speakers radio button. Click Start to begin the speaker test. Click Cycle Through Speakers to have sound cycled automatically for 5 seconds on each speaker. Click Manually Step Through Speakers - Cisco CTS-3010 | Administration Guide - Page 290
the Cisco TelePresence System 1300 Room Recommendations chapter in the Cisco TelePresence System 1300 Assembly, First-Time Setup, and Field-Replaceable Unit Guide for the correct microphone placement. Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware - Cisco CTS-3010 | Administration Guide - Page 291
registers. • Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no sound registers on the microphone. Check that the microphone is properly plugged in. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-95 - Cisco CTS-3010 | Administration Guide - Page 292
setting up and testing presentation devices, see the Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide. For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Testing the External Presentation Display By - Cisco CTS-3010 | Administration Guide - Page 293
have presentation display devices installed. Table 7-6 contains supported presentation devices listed by system. Table 7-6 Supported Presentation Devices Presentation Device Projector Included in Cisco TelePresence System • CTS 1300 Optional in Cisco TelePresence System - The projector is set - Cisco CTS-3010 | Administration Guide - Page 294
. Click Stop in the Testing box to end all testing. Checking the VGA To check the VGA, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware Setup. Click the Presentation Devices - Cisco CTS-3010 | Administration Guide - Page 295
screen, try the following: • VGA devices-Unplug the device from the VGA cable, wait 5 seconds, and then plug the device back in Presentation Devices Use the information in Table 7-7 to troubleshoot presentation devices. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-99 - Cisco CTS-3010 | Administration Guide - Page 296
port on the CTS primary codec. The HD Video cable connector should be connected to auxiliary video out. Check the cabling diagrams in the Routing Power and Signal Cables section in the Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide System Status window shows - Cisco CTS-3010 | Administration Guide - Page 297
CTS 1300 Managing Hardware Setup Related Information For more information about setting up and testing presentation devices, see the following documentation: • Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System Troubleshooting Guide - Cisco CTS-3010 | Administration Guide - Page 298
CTS conference rooms and enables the CTS to get more complete projector status information and to restores projector defaults. To test the ACU, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting specific port - Cisco CTS-3010 | Administration Guide - Page 299
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Cisco Unified CM). Note The DMP settings should match how the secondary auxiliary audio input is physically connected to the codec. Step 5 Click Stop to end the test. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 300
on the CTS 3000 and CTS 3200 series that have black boxes associated with the auxiliary control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information - Cisco CTS-3010 | Administration Guide - Page 301
Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-105 - Cisco CTS-3010 | Administration Guide - Page 302
of the log capture, including the percentage completed. • Time Generated-Shows the time of the most recent log file capture. • Problem-Problem Type drop-down menu contains the following: - Audio (speakers, microphones) 7-106 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 303
, microphones) - Video (displays, cameras) - Projector, alternate display, LCD, document camera - Phone - Recording - Other/Unknown Figure 7-84 shows the problem types that you can select when downloading log files. OL-13676-04 Cisco TelePresence System Release 1.6 Administration Guide 7-107 - Cisco CTS-3010 | Administration Guide - Page 304
7-84 Select Problem Type Drop-Down Menu Chapter 7 Troubleshooting the CTS 1300 Step 5 Step 4 Choose Troubleshooting > Log Files. Select the SIP Messages tab. The SIP Messages window appears. View a specific type of message in Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 305
supported by the Cisco TelePresence System Administration software. The first column lists the RFC that describes the SIP request messages or method. Supported SIP Requests and Methods Request/Method ACK BYE CANCEL INFO INVITE NOTIFY OPTIONS PRACK REFER Description that a user or service is being - Cisco CTS-3010 | Administration Guide - Page 306
7 Troubleshooting the CTS 1300 Table 7-9 RFC 3261 3265 3311 Supported SIP Requests and Methods Request/Method REGISTER SUBSCRIBE UPDATE Description Registers page on Cisco.com. • Cisco TelePresence System Message Guide 7-110 Cisco TelePresence System Release 1.6 Administration Guide OL-13676- - Cisco CTS-3010 | Administration Guide - Page 307
the recording and download the results, send the results to Cisco Systems technical support. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Testing the Network Connection Use the Network Connection window - Cisco CTS-3010 | Administration Guide - Page 308
click Reset to restore the original settings. Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Managing Configuration Issues Use the Configuration Issues window to view hardware and software versions and to reset - Cisco CTS-3010 | Administration Guide - Page 309
Unified CM administration interface. 2. Verify that the required settings have been made for configuring the video quality. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Note Higher bandwidth increases video quality, but may also cause packets - Cisco CTS-3010 | Administration Guide - Page 310
the network. For cabling instructions, see the Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide. • Restart Cisco Unified Communications Manager. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for Cisco Unified - Cisco CTS-3010 | Administration Guide - Page 311
that the required settings have been made for configuring the Cisco TelePresence system and Cisco Unified IP Phone. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Note For more system troubleshooting information, see the Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 312
Where to Go Next Chapter 7 Troubleshooting the CTS 1300 7-116 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 - Cisco CTS-3010 | Administration Guide - Page 313
, page 8-45 • Managing Configuration Issues, page 8-46 • Initiating System Restart, page 8-47 • Troubleshooting Video Quality Settings, page 8-47 • Troubleshooting Network Cabling, page 8-48 • Where to Go Next, page 8-49 OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 8-1 - Cisco CTS-3010 | Administration Guide - Page 314
8-37 Before You Begin Before you begin testing and troubleshooting your system, check the system displays. All of the Cisco TelePresence Administration application Hardware Setup features require the use of the displays in the meeting room. Therefore, we recommend the following: 1. Verify that the - Cisco CTS-3010 | Administration Guide - Page 315
8-1 Troubleshooting Window CTS initial setup is also performed using the Hardware Setup fields. For information on how to configure CTS for the first time, see the following documentation: • Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence - Cisco CTS-3010 | Administration Guide - Page 316
on the light bulb. If you are unable to ascertain the type and color temperature of light bulbs in the meeting room, experiment with color temperature settings until the color and images on the display screen look lifelike. Cisco TelePresence System Release 1.6 Administration Guide 8-4 OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 317
8 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware Setup. Click the Displays radio button. A test image appears on the screen. Click Start in the Testing box to start the adjustment process. Each display in the meeting room should now be showing a set - Cisco CTS-3010 | Administration Guide - Page 318
: • Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide • For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com - Cisco CTS-3010 | Administration Guide - Page 319
Camera Hood Assembly" section on page 8-12 to see the removal and replacement directions. Testing the Camera To begin the camera testing process, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware - Cisco CTS-3010 | Administration Guide - Page 320
troubleshooting tables in this section. Auto Adjusting the Camera To auto adjust the camera, click Auto Adjust. This allows the CTS cable, do not disturb the cable but instead use the other screw to make all left/right adjustments. Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 321
Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Figure 8-2 Camera Mounting Plate Managing Hardware Setup Left/right screws Rotation screws Lens Up/down screw 201205 OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 8-9 - Cisco CTS-3010 | Administration Guide - Page 322
Setup Figure 8-3 Camera Target Alignment-Center Display Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Note curved lines touching screen border Figure 8-4 Camera black cross Red lines Table edge 205765 8-10 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 323
Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Figure 8-5 Camera Target Alignment-Left Display Managing Hardware Setup Step 5 Click Hide Camera the alignment images. Click Done when you complete the adjustment. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 8-11 - Cisco CTS-3010 | Administration Guide - Page 324
Setup Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Saving Your Settings When you have configured all your settings, follow these steps: Step 1 Click Apply to register new or modified settings. Step 2 Click Reset to restore the original settings. Attaching the Camera Hood Assembly After you - Cisco CTS-3010 | Administration Guide - Page 325
Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Figure 8-6 Attaching the Camera Hood Assembly 7 2 Managing Hardware Setup 1 3 7 201203 OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 8-13 - Cisco CTS-3010 | Administration Guide - Page 326
Two adjacent windows (corner office configuration) Enable Two opposing windows Enable Windows on three sides Windows on four sides1 Enable Enable 1. Cisco recommends that you cover at least one of the windows. 8-14 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 327
in. • See the Routing Power and Signal Cables section in the following documents: - Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide - Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide No image. • Lens cap is in place - Cisco CTS-3010 | Administration Guide - Page 328
Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Related Information For more information about setting up and testing cameras, see the following documentation: • Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3200 Assembly, Use - Cisco CTS-3010 | Administration Guide - Page 329
Unit Guide • Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide • For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 8-17 - Cisco CTS-3010 | Administration Guide - Page 330
is applied only on CTS 3000 systems. Do not use this tool on CTS 3200 systems. To test microphones on the CTS 3000, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware Setup. Click the - Cisco CTS-3010 | Administration Guide - Page 331
Stop to end the test. Testing Microphones on the CTS 3200 To test microphones on the CTS 3200, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware Setup. Click the Microphones radio button - Cisco CTS-3010 | Administration Guide - Page 332
and CTS 3200 Figure 8-7 shows an example CTS 3200 microphone troubleshooting screen with the Refresh Microphone Status window activated. Figure 8-7 Troubleshooting Microphones on the CTS 3200 Step 8 Click Stop to end the test. 8-20 Cisco TelePresence System Release 1.6 Administration Guide OL - Cisco CTS-3010 | Administration Guide - Page 333
to its corresponding codec. Check that the microphone is properly plugged in. • Check that the cable from the microphone is plugged into the correct receptor on the codec. • Plug all microphones into the primary codec. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 8-21 - Cisco CTS-3010 | Administration Guide - Page 334
: • Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide • For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com - Cisco CTS-3010 | Administration Guide - Page 335
Troubleshooting > Hardware Setup > Presentation Devices. Click the Test Pattern radio button. Click Start to begin the test. The test pattern should display on the external presentation display. Click Stop to end the testing. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 336
installed. Table 8-6 contains supported presentation devices listed by system. Table 8-6 Supported Presentation Devices Presentation Device Projector Document Camera Auxiliary Display Included in Cisco TelePresence System • CTS 3000 • CTS 3200 • CTS 3200 - Optional in Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 337
should be set to 0 c. Screen: Normal Click Set Projector Defaults to automatically configure the projector for use with the CTS 3200. Click Stop Test to end the test. Click Stop in the Testing box to end all testing. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 8-25 - Cisco CTS-3010 | Administration Guide - Page 338
CTS 3200, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting ring to focus the image. Click Stop Test to end the test. Click Set Projector Defaults to reset the projector to the default - Cisco CTS-3010 | Administration Guide - Page 339
the Cisco TelePresence System 3000" chapter of the Cisco TelePresence Hardware Options and Upgrade Guide for information about cabling your system with . From Cisco TelePresence System Administration, click Set Projector Defaults to automatically configure the projector for use with the CTS 3000. Set - Cisco CTS-3010 | Administration Guide - Page 340
to log in to Cisco TelePresence System Administration. Note If you need to obtain the IP address, complete the following steps: 1. On the IP phone, locate Manual at the bottom of the screen and press the Manual soft key. 8-28 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 341
2 c. Log in to the system by entering the following information: - Username: admin (case sensitive) - Password: cisco (case sensitive) d. Select Troubleshooting > Hardware Setup, then click enter the Blue Back submenu. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 8-29 - Cisco CTS-3010 | Administration Guide - Page 342
Managing Hardware Setup Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 c. Press the Right Arrow key and select Lamp iris. g. Press the Right Arrow key and select Open. 8-30 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 343
Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Managing Hardware Setup Step 11 Step 12 Step 13 Step 14 h. Press the OK key to key for 20 seconds. The letter S displays in the upper left corner of the screen. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 8-31 - Cisco CTS-3010 | Administration Guide - Page 344
Troubleshooting the CTS 3000 and CTS 3200 Step 15 b. Press the Screen key for 3 seconds. The service the ON-OFF key to end the service menu. Aim the remote Cables" in the Cisco TelePresence System 3200 Assembly, Use & Care, and Field-Replaceable Unit Guide for information about cabling your system - Cisco CTS-3010 | Administration Guide - Page 345
Troubleshooting the CTS 3000 and CTS Cisco TelePresence System Administration, click Set Projector Defaults to automatically configure the projector for use with the CTS the ON-OFF key to end the service menu. Center the projector display Cisco TelePresence System Release 1.6 Administration Guide 8-33 - Cisco CTS-3010 | Administration Guide - Page 346
VGA cable, wait 5 seconds, and then plug the device back in. • Document cameras-Turn the camera off, wait 5 seconds, and restart the device. Presentation Devices Use the information in Table 8-7 to troubleshoot presentation devices. 8-34 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 347
the CTS primary codec. The HD Video cable connector should be connected to auxiliary video out. Check the cabling diagrams in the Routing Power and Signal Cables section in the following documentation: • Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco - Cisco CTS-3010 | Administration Guide - Page 348
Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information about controlling presentation devices and associated displays. Important Notes About Presentation Displays Supported Video Protocols - Cisco CTS-3010 | Administration Guide - Page 349
CTS conference rooms and enables the CTS to get more complete projector status information and to restores projector defaults. To test the ACU, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting specific port - Cisco CTS-3010 | Administration Guide - Page 350
business hours defined by Cisco Unified CM). Note The DMP settings should match how the secondary auxiliary audio input is physically connected to the codec. Step 5 Click Stop to end the test. Troubleshooting Other Devices Use the information in Table 8-8 to troubleshoot problems in Other Devices - Cisco CTS-3010 | Administration Guide - Page 351
System 3200 Assembly, Use & Care, and Field Replacement Unit Guide • For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Managing Log Files Tip If you are using Internet Explorer, remember to turn off Pop-up Blocker or configure - Cisco CTS-3010 | Administration Guide - Page 352
log files. Log Files Use Log Files to retrieve log files from the Cisco TelePresence system. Log files can be retrieved from the CTS or from the phone. To manage log files, follow these steps: Step 1 Step 2 Choose Troubleshooting > Log Files. Select the Log Files tab. The following fields are - Cisco CTS-3010 | Administration Guide - Page 353
system log files. This may take several minutes. Please wait..." The File Download window appears prompting you to open or save the file. Click Save to send the gzip file to Cisco technicians to help solve the problem. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 354
Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 SIP 2 Step 3 Step 4 Choose Troubleshooting > Log Files. Select the SIP Messages tab. The SIP Messages window appears. View a specific type of message in the SIP log 42 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 355
Cisco TelePresence System Administration software. The first column lists the RFC that describes the SIP request messages or method. Supported SIP Requests and Methods Request/Method ACK BYE CANCEL INFO INVITE NOTIFY OPTIONS PRACK REFER REGISTER SUBSCRIBE UPDATE Description a user or service is - Cisco CTS-3010 | Administration Guide - Page 356
Protocol (SIP) home page on Cisco.com. • Cisco TelePresence System Message Guide Testing Audio You can test the system audio in your meeting room and send the results to Cisco Systems technical support for analysis. Note Audio recordings can be made only while the CTS system is in a call. To - Cisco CTS-3010 | Administration Guide - Page 357
Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Testing the Network Connection Related Information For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Testing the Network Connection Use the Network Connection window to view and - Cisco CTS-3010 | Administration Guide - Page 358
Factory Configuration...and Restart Cisco TelePresence System... button. The system image location is changed and the is system restarted. Note If a Cisco TelePresence call is in progress, the changes will be made after the call ends. Related Information For more system troubleshooting information - Cisco CTS-3010 | Administration Guide - Page 359
Unified CM administration interface. 2. Verify that the required settings have been made for configuring the video quality. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. Note Higher bandwidth increases video quality, but may also cause packets - Cisco CTS-3010 | Administration Guide - Page 360
Unit Guide • Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide Table 8-12 contains problem scenarios and troubleshooting solutions for network cabling. Table 8-12 Troubleshooting Cisco TelePresence Network Cabling Problem Possible Cause Actions Cisco Unified - Cisco CTS-3010 | Administration Guide - Page 361
System Message Guide on the Cisco TelePresence Administration Software Error and System Messages home page on Cisco.com. For information about upgrading hardware in an existing CTS 3000 Series installation, including removing the projector and adding new speakers, speaker covers, and LCD - Cisco CTS-3010 | Administration Guide - Page 362
Where to Go Next Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 8-50 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 363
, page 9-39 • Managing Configuration Issues, page 9-39 • Initiating System Restart, page 9-40 • Troubleshooting Video Quality Settings, page 9-40 • Troubleshooting Network Cabling, page 9-41 • Where to Go Next, page 9-43 OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 9-1 - Cisco CTS-3010 | Administration Guide - Page 364
Hardware Setup Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Managing Hardware Setup You can manage and test the following Cisco TelePresence System components: • Managing Displays, page 9-3 • Testing Cameras, page 9-6 • Testing Speakers, page 9-17 • Testing Microphones, page 9-19 • Testing - Cisco CTS-3010 | Administration Guide - Page 365
Troubleshooting Window Managing Hardware Setup CTS initial setup is also performed using the Hardware Setup fields. For information on how to configure CTS for the first time, see the following documentation: • Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide - Cisco CTS-3010 | Administration Guide - Page 366
on the light bulb. If you are unable to ascertain the type and color temperature of light bulbs in the meeting room, experiment with color temperature settings until the color and images on the display screen look lifelike. Cisco TelePresence System Release 1.6 Administration Guide 9-4 OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 367
Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Managing Hardware Setup Adjusting Your Display To adjust a display, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware - Cisco CTS-3010 | Administration Guide - Page 368
: • Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide • For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com - Cisco CTS-3010 | Administration Guide - Page 369
the following steps. Step 1 Assemble the Large Camera Target. When you slide the Camera target into the frame, make sure the target is centered in the frame between the vertical lines at the top and bottom of the target. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 9-7 - Cisco CTS-3010 | Administration Guide - Page 370
Managing Hardware Setup Figure 9-2 Camera Target Assembly Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 6 6 6 201192 Step 2 Attach the large target to the feel under the table to find the small round recesses. Cisco TelePresence System Release 1.6 Administration Guide 9-8 OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 371
Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Managing Hardware Setup Tip The target pattern should face the camera. Step 3 Step 4 Step 5 In the Cisco TelePresence Administration interface, navigate to Hardware Setup > Troubleshooting > Cameras. Click Start to begin the camera setup. You - Cisco CTS-3010 | Administration Guide - Page 372
Screws Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Figure 9-4 Correct Camera Target Alignment-Center Display Note curved lines touching screen border Red plus sign within black cross Red lines Table edge 205764 9-10 Cisco TelePresence System Release 1.6 Administration Guide OL-13676 - Cisco CTS-3010 | Administration Guide - Page 373
Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Managing Hardware Setup c. Place the small target on the table in front of the large target, and adjust the focus by completing the steps in the "Focusing the Camera" section on page 9-12. d. Remove the large target from the center part of the - Cisco CTS-3010 | Administration Guide - Page 374
Managing Hardware Setup Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Tip To adjust the camera left and right or up and down, or to make vertical adjustments, use the adjusting screws as shown in Figure 9-3. If one of the left/right screws is covered by the camera cable, use the other - Cisco CTS-3010 | Administration Guide - Page 375
Troubleshooting the CTS 3010 and CTS 3210 Managing Hardware Setup Figure 9-7 Arranging the Small and Large Targets 10 ft 5 ft Large target Small target 207151 Step 3 Step 4 In the Cisco TelePresence rectangle OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 9-13 - Cisco CTS-3010 | Administration Guide - Page 376
Setup Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Figure 9-9 Assembly After you complete the camera adjustment, attach the camera hood assembly. See Figure 9-10. Note Attach the top hood before attaching the bottom hood. 9-14 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 377
Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Managing Hardware Setup Caution Do not overtighten the screws, cause the plastic hoods to break. Figure 9-10 Attaching the Camera Hood Assembly 7 2 1 3 7 201203 OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 9-15 - Cisco CTS-3010 | Administration Guide - Page 378
"Testing the CTS 3010 and CTS 3210 Cameras" section on page 9-7 for more information. Table 9-2 Room Configuration and Camera Setup Choices Physical Room Configuration Camera Auto focus the camera using the targets. 9-16 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 379
: • Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide • For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com - Cisco CTS-3010 | Administration Guide - Page 380
Hardware Setup Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Testing the Speakers To test the speakers, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware Setup Click - Cisco CTS-3010 | Administration Guide - Page 381
room. - The bottom microphone icons represent the microphones in the back row of participants seated in the room. Go to the following sections to test microphones: • Testing Microphones on the CTS 3010 and CTS 3210, page 9-20 OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 382
in the room. Step 7 Step 8 Click Ok to proceed with the calibration. Click Stop to end the test. Figure 9-11 shows an example CTS 3200 Series microphone troubleshooting screen with the Refresh Microphone Status window activated. 9-20 Cisco TelePresence System Release 1.6 Administration Guide OL - Cisco CTS-3010 | Administration Guide - Page 383
Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Managing Hardware Setup Figure 9-11 Troubleshooting Microphones on the CTS 3200 Series OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 9-21 - Cisco CTS-3010 | Administration Guide - Page 384
the CTS 3010 and CTS 3210 Troubleshooting Microphones Use the information in Table 9-5 to troubleshoot microphones. Table 9-5 Troubleshooting Microphones Problem Sound is muffled. No sound registers. Possible Cause Something near or on the microphone is distorting the sound. Microphone cable - Cisco CTS-3010 | Administration Guide - Page 385
Unit Guide • Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide Note If the video works for a few minutes and then stops working, your presentation device might use an unsupported video protocol. To see the list of displays that the CTS 3010 and CTS 3210 supports - Cisco CTS-3010 | Administration Guide - Page 386
Managing Hardware Setup Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Step 1 Step 2 Step 3 Step 4 Step 5 Log in to the Cisco TelePresence System. Navigate to Troubleshooting > Hardware Setup > Presentation Devices. Click the Test Pattern radio button. Click Start to begin the test. The test - Cisco CTS-3010 | Administration Guide - Page 387
Setup Table 9-6 Supported Presentation Devices Presentation Device Projector Document Camera Auxiliary Display Included in Cisco TelePresence System • CTS 3010 • CTS 3210 • CTS 3210 - Optional in Cisco TelePresence System - • CTS 3010 • CTS 3010 • CTS 3210 Tip When troubleshooting presentation - Cisco CTS-3010 | Administration Guide - Page 388
CTS 3010 or CTS 3210. Click Set LCD Defaults if you have a display instead of a projector for the external presentation on your CTS 3010 or CTS 3210. Click Stop Test to end the test. Click Stop in the Testing box to end all testing. 9-26 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 389
Checking the VGA To check the VGA on the CTS 3010 or CTS 3210, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting > Hardware Setup. Click the Presentation Devices radio button. Click - Cisco CTS-3010 | Administration Guide - Page 390
Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Troubleshooting Presentation Devices Use the information in the following sections to troubleshoot presentation devices: • Multiple Input Devices, page 9-28 • Presentation Devices, page 9-28 Multiple Input Devices The Cisco TelePresence System can - Cisco CTS-3010 | Administration Guide - Page 391
the CTS primary codec. The HD Video cable connector should be connected to auxiliary video out. Check the cabling diagrams in the Routing Power and Signal Cables section in the following documentation: • Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco - Cisco CTS-3010 | Administration Guide - Page 392
. Devices on the CTS 3010 and CTS 3210 that have black boxes associated with the auxiliary control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information - Cisco CTS-3010 | Administration Guide - Page 393
CTS conference rooms and enables the CTS to get more complete projector status information and to restores projector defaults. To test the ACU, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Log in to the Cisco TelePresence System Administration window. Choose Troubleshooting specific port - Cisco CTS-3010 | Administration Guide - Page 394
. Devices on the CTS 3010 and CTS 3210 that have black boxes associated with the auxiliary control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information - Cisco CTS-3010 | Administration Guide - Page 395
9 Troubleshooting the CTS 3010 and CTS 3210 Managing Log Files Related Information For more information about setting up and testing other devices, see the following documentation: • Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System - Cisco CTS-3010 | Administration Guide - Page 396
CTS 3010 and CTS 3210 Step 1 Step 2 Choose Troubleshooting > Log Files. Select the Log Files tab. The following fields are displayed: • Log Status-Shows the status of the log capture, including the percentage completed. • Time Generated-Shows the time of the most recent log file capture. • Problem - Cisco CTS-3010 | Administration Guide - Page 397
9 Troubleshooting the CTS 3010 and CTS 3210 Figure 9-13 Downloading Log Files Managing Log Files Step 4 Step 5 Step 6 Step 7 If you select "Download existing log files" or "Capture new log files," select a problem from the Select Problem Type drop-down menu: - Audio (speakers, microphones - Cisco CTS-3010 | Administration Guide - Page 398
Managing Log Files Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 To manage SIP messages, follow these steps: Step 1 Step 2 Step 3 Step 4 Choose Troubleshooting > Log Files. Select the SIP Messages tab. The SIP Messages window appears. View a specific type of message in the SIP log file by - Cisco CTS-3010 | Administration Guide - Page 399
Troubleshooting the CTS 3010 and CTS 3210 Managing Log Files Table 9-9 RFC 3261 3261 3261 2976 3261 3265 3261 3262 3515 3261 3265 3311 SIP Requests and Methods Table 9-9 summarizes the SIP requests and methods supported by the Cisco TelePresence System Indicates that a user or service is being - Cisco CTS-3010 | Administration Guide - Page 400
9 Troubleshooting the CTS 3010 and CTS 3210 Cisco.com. • Cisco TelePresence System Message Guide Testing Audio You can test the system audio in your meeting room and send the results to Cisco Systems technical support for analysis. Note Audio recordings can be made only while the CTS system - Cisco CTS-3010 | Administration Guide - Page 401
Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Testing the Network Connection Testing the Network Connection Use the Network Connection window to view and modify the duplex and automatic negotiation settings for the Cisco TelePresence system Ethernet connection. Auto negotiation is set to Off - Cisco CTS-3010 | Administration Guide - Page 402
Initiating System Restart Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 • All configuration settings are reset to the factory defaults. If you select to reset the system to use factory defaults, check the Cisco IP telephone for messages during the reset procedure: • Data in bold blue text - Cisco CTS-3010 | Administration Guide - Page 403
Guide on Cisco.com. Troubleshooting Network Cabling For all Cisco TelePresence systems, the Cisco Unified IP phone is connected to the primary codec using an Ethernet cable (RJ-45 connector). An RJ-45 connector is also required for the following additional network connections: • CTS 3010 - Cisco CTS-3010 | Administration Guide - Page 404
Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Table 9-12 Troubleshooting Cisco TelePresence Network Cabling Problem Possible Cause Actions Cisco Unified IP phone is off. • Power to the primary unit is off. • Phone is not connected to the phone port on the primary unit. • The system does - Cisco CTS-3010 | Administration Guide - Page 405
System Message Guide on the Cisco TelePresence Administration Software Error and System Messages home page on Cisco.com. For information about upgrading hardware in an existing CTS 3000 Series installation, including removing the projector and adding new speakers, speaker covers, and LCD - Cisco CTS-3010 | Administration Guide - Page 406
Where to Go Next Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 9-44 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 407
10 C H A P T E R Monitoring the Cisco TelePresence System Revised: June, 2010, OL-13676-05 Contents This chapter contains the following sections: • are available in the Monitoring window: Figure 10-1 Monitoring Window OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 10-1 - Cisco CTS-3010 | Administration Guide - Page 408
Duration - Number of Calls Since System Setup - Time in Calls Since System Setup (seconds) - Number of Calls Since Last Reboot - Time in Calls Since Last Reboot (seconds) - Registered to Cisco Unified Communications Manager - Configured Bit Rate For more specific audio and video statistics, click - Cisco CTS-3010 | Administration Guide - Page 409
Chapter 10 Monitoring the Cisco TelePresence System • Average Latency (Period) Figure 10-2 Audio/Video Call: Failed SRTP Authentication Packets • Average Jitter (Call) (see jitter call) • Average Jitter (Period) (see jitter period) Cisco TelePresence System Release 1.6 Administration Guide 10-3 - Cisco CTS-3010 | Administration Guide - Page 410
For more information about jitter and packet loss, see the Understanding Jitter and Packet Loss Reporting section of the Cisco TelePresence System Message Guide on Cisco.com. Figure 10-3 Call Statistics - Transmit and Receive Step 3 Step 4 Set an interval for updating these reports by choosing - Cisco CTS-3010 | Administration Guide - Page 411
Monitoring the Cisco TelePresence System Network Statistics Network Statistics Use Network Statistics to view packet transmission statistics collected from the network. Statistics are listed in columns labeled as if you were looking at the back of the system. For example, on a CTS 3000 or CTS 3200 - Cisco CTS-3010 | Administration Guide - Page 412
the statistics immediately. Where to Go Next For more information about system statistics and messages, including System Operations (Sysop) Log messages see the Cisco TelePresence System Message Guide on Cisco.com. 10-6 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 413
how to order satellite licenses and how to configure both Cisco Unified Communications Manager (Cisco Unified CM) and Cisco TelePresence System (CTS) to support satellite functionality. This appendix contains the following sections: • Cisco TelePresence over Satellite Networks, page A-1 • Ordering - Cisco CTS-3010 | Administration Guide - Page 414
Appendix A Satellite Licenses for the Cisco TelePresence System • Supported Satellite Bandwidth, page A-2 • Satellite Security, page A-2 Supported CTS Devices The CTS 1000, CTS 1300, and CTS 500 endpoint models are supported as the remote endpoint on the far end of a satellite link. Other endpoint - Cisco CTS-3010 | Administration Guide - Page 415
CM TFTP Directory" section of Chapter 2, "Configuring the Cisco Unified IP Phone and the Cisco TelePresence System Enhanced Phone User Interface (MIDlets)." See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System. After making sure that the license is - Cisco CTS-3010 | Administration Guide - Page 416
following command: admin:set license satellite enable License for satellite feature changed to enabled Restart the calling services using the following command: admin:utils service restart Calling Calling_Services Restarting...done Cisco TelePresence System Release 1.6 Administration Guide A-4 OL - Cisco CTS-3010 | Administration Guide - Page 417
be added to the network with little or no manual intervention. System information icons that may be displayed on the Cisco TelePresence System (CTS) display screen. System information includes call connection status alerts, meeting alerts, and maintenance alerts. These alerts fade from one state to - Cisco CTS-3010 | Administration Guide - Page 418
information icons that may be displayed on the Cisco TelePresence System (CTS) display screen. System information includes call connection status alerts, meeting alerts, and maintenance alerts. DMP Digital Media Player. On the CTS 500, there is an extra input connector on the display. This extra - Cisco CTS-3010 | Administration Guide - Page 419
because they would violate the bandwidth provisioning for that video channel. the Jitter/Call output field as part of Per Call Jitter and Packet Loss CTS that determine whether the user is sitting within camera range. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 420
Cisco TelePresence System Enhanced Phone User Interface. Cisco Unified IP Phone 7970 Series interface with the Cisco TelePresence System. See Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System is not present on the CTS 3000 or CTS 3200 series. Power over - Cisco CTS-3010 | Administration Guide - Page 421
control network devices, and to manage configurations, statistics collection, performance, and security. user. T trap triple system TFTP An SNMP trap is a message which is initiated by a network element and sent to the network management system. A Cisco TelePresence (CTS) 3000 or CTS 3200 system - Cisco CTS-3010 | Administration Guide - Page 422
as a base onto which device-specific drivers are loaded into the computer. The identification of the virtual LAN, which is used by the standard IEEE 802.1Q. Being on 12 bits, it allows the identification of 4096 VLANs. GL-6 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05 - Cisco CTS-3010 | Administration Guide - Page 423
, 7-112, 8-45, 9-39 E Ethernet connection, setting 4-39, 5-34, 6-38, 7-112, 8-45, 9-39 F factory image, resetting 4-39, 5-34, 6-38, 7-112, 8-46, 9-39 field, data in 1-8 Firmware, upgrading 3-19 Cisco TelePresence System Release 1.6 Administration Guide IN-1 - Cisco CTS-3010 | Administration Guide - Page 424
22, 9-28 network cabling 4-42, 5-36, 6-40, 7-114, 8-48, 9-41 troubleshooting displays 4-5, 5-5, 6-5, 7-6, 8-5, 9-5 Hardware Setup window 4-2, 5-2, 6-2, 7-2, 8-2, 9-2 Help function 1-8 I IP address Cisco TelePresence 3-5 dynamic 3-5 meeting room 3-11 static 3-5 IP phone manual configuration of 3-11 - Cisco CTS-3010 | Administration Guide - Page 425
, configuring 3-10 time zone, selecting 3-15, 3-16 trap receiver, SNMP 3-13 U username, setting 3-14 V video codec statistics 10-2 settings 3-11 troubleshooting 4-41, 5-35, 6-39, 7-113, 8-47, 9-40 VLAN ID administrative 3-9 OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide - Cisco CTS-3010 | Administration Guide - Page 426
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Cisco TelePresence System Release 1.6
Administration Guide
June, 2010
CTS Software Release 1.6.5
Text Part Number: OL-13676-05