Cisco CTS-500 Configuration Guide

Cisco CTS-500 Manual

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  • Cisco CTS-500 | Configuration Guide - Page 1
    Unified Communications Manager Configuration Guide for the Cisco TelePresence System December, 2010 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-21851
  • Cisco CTS-500 | Configuration Guide - Page 2
    are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental. Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System © 2010-2011 Cisco Systems, Inc. All rights reserved.
  • Cisco CTS-500 | Configuration Guide - Page 3
    Authority Proxy Function (CAPF) Information 1-9 MLPP Information 1-10 Product Specific Configuration Layout 1-10 Product Specific Configuration Layout Window 1-11 Optional Hardware 1-16 OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System i
  • Cisco CTS-500 | Configuration Guide - Page 4
    Number 1-38 Configuring the Directory Number for a Shared Line 1-38 Directory Number Information 1-39 Directory Number Settings 1-39 Call Forward and Call Pickup Settings 1-39 MLPP Information 1-40 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System ii OL
  • Cisco CTS-500 | Configuration Guide - Page 5
    MIDlets 2-18 Configuring a Remote Phone 2-18 Where to Go Next 2-20 Verifying and Troubleshooting the Cisco TelePresence System Configuration 3-1 Contents 3-1 Verifying Your Configuration 3-1 OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System iii
  • Cisco CTS-500 | Configuration Guide - Page 6
    Contents Troubleshooting Your Configuration 3-2 Managing Passwords 3-8 Resetting Your Cisco Unified CM Secure Shell Password 3-8 Resetting Administrator and Security Passwords 3-8 Resetting Your CTS Codec Password 3-9 Managing Phone Reset and Codec Connectivity 3-11 Information About Phone Reset 3-
  • Cisco CTS-500 | Configuration Guide - Page 7
    6-18 Adding a Cisco TelePresence Device 6-18 Downloading Device Packs 6-19 Installing the Device 6-19 Testing Cisco Unified CM with the Pre-Qualification Assistant 6-20 Where to Go Next 6-21 OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System v
  • Cisco CTS-500 | Configuration Guide - Page 8
    Characters A-22 Satellite Licenses for the Cisco TelePresence System B-1 Contents B-1 Cisco TelePresence over Satellite Networks B-1 Supported CTS Devices B-2 Supported CTS Software B-2 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System vi OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 9
    Satellite License on Cisco Unified CM B-3 Identifying the CTS Satellite Endpoints B-4 Enabling the Satellite Feature B-4 Product Specific Configuration Layout Help C-1 Contents C-1 Contents OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System vii
  • Cisco CTS-500 | Configuration Guide - Page 10
    Contents Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System viii OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 11
    Service Request, page x Objective The Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System provides information to help you use the Cisco Unified Communications Manager (Cisco Unified CM) Administration interface to configure the Cisco TelePresence System (CTS
  • Cisco CTS-500 | Configuration Guide - Page 12
    a specific URL structure. This URL structure allows the CCP HTTP traffic of participating CTS endpoints to be routed hop by hop across one or more service provider (SP) HTTP proxies to reach the correct CTMS. Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
  • Cisco CTS-500 | Configuration Guide - Page 13
    of supported CTS and Cisco Unified CM features, see the following documentation: • Cisco TelePresence System Software Feature Guide on Cisco.com. • Cisco TelePresence Administration Software Release Notes for your release on Cisco.com. OL-21851-01 Cisco Unified Communications Manager Configuration
  • Cisco CTS-500 | Configuration Guide - Page 14
    and Upgrade Guides for your system on Cisco.com: Products > TelePresence > Cisco TelePresence System > TelePresence System 2. Provide a Dynamic Host Configuration Protocol (DHCP) server to achieve connectivity. CTS uses DHCP by default. 3. Cisco Unified CM is running and is using supported software
  • Cisco CTS-500 | Configuration Guide - Page 15
    Upgrade Guides • Cisco Unified Communications Manager MIDlets Feature Guide for the Cisco TelePresence System Phone Note Features that are not mentioned in this and other guides are assumed to be un-supported at this time. Software Compatibility For complete information about software and firmware
  • Cisco CTS-500 | Configuration Guide - Page 16
    CM Characters and Digits Use the information in Table i-1 as a guide for supported Cisco Unified CM characters and digits that are used to configure and maintain the Cisco TelePresence system. Table i-1 Supported CTS Characters and Digits Character or Digit Description Where Used • Digits
  • Cisco CTS-500 | Configuration Guide - Page 17
    the action. Copy Takes a snapshot of all of your settings on the Phone Configuration page, which is displayed in a new window. Click the Save icon or the Save button to complete the action. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System vii
  • Cisco CTS-500 | Configuration Guide - Page 18
    the hardware; it only reinitializes the configuration loaded by Cisco Unified Communications Manager.   It is recommended that Administrators avoid resetting the phone when there are calls on the codec as MIDlet-enabled softkey features will be unavailable on the CTS Unified IP phone during the
  • Cisco CTS-500 | Configuration Guide - Page 19
    Phone user interface. Complete software and firmware compatibility. How to configure Cisco WebEx OneTouch for Cisco TelePresence. Features supported on the CTS Cisco Unified IP Phone using MIDlets. Document Title • Cisco TelePresence System Administration Guide • Cisco TelePresence System Command
  • Cisco CTS-500 | Configuration Guide - Page 20
    and upgrade guides. Cisco Unified IP Phone firmware download instructions in the Installation Notes section. Cisco Unified Communications Manager Support page. Cisco Unified IP Phones 7900 Series documentation. Reference and procedural guide for system and phone administrators who plan to configure
  • Cisco CTS-500 | Configuration Guide - Page 21
    ) to configure a Cisco TelePresence System (CTS) device: • Overview, page 1-2 • Logging into the Cisco Unified CM Administrator, page 1-2 • Configuring the Options File, page 1-3 • Adding a Cisco TelePresence Device, page 1-4 • Creating a New Cisco TelePresence Device, page 1-5 • Configuring a Cisco
  • Cisco CTS-500 | Configuration Guide - Page 22
    Chapter 1 Configuring Cisco Unified Communications Manager for the Cisco TelePresence System Overview The CTS relies on the Cisco Unified CM configuration to tell the CTS what hardware is present. The CTS software finds the configured hardware or reports an error if the configured hardware is
  • Cisco CTS-500 | Configuration Guide - Page 23
    Unified Communications Manager for the Cisco TelePresence System Configuring the Options File Configuring the Options File Cisco Unified CM is customized with an options file to configure support for the Cisco TelePresence system (CTS). To configure the options file, follow these steps: Step
  • Cisco CTS-500 | Configuration Guide - Page 24
    installation. The installation process can take several minutes. An onscreen log reports status of the installation. Once the device pack is installed, you can begin Creating a New Cisco TelePresence Device. Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
  • Cisco CTS-500 | Configuration Guide - Page 25
    . Or d. Choose the appropriate search pattern for your text search (for example, "Begins with"). e. Enter your search text in the Find field. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 1-5
  • Cisco CTS-500 | Configuration Guide - Page 26
    status of the active load. Note Available on the Cisco Unified IP Phone but not available on the CTS. MAC address for the Cisco TelePresence primary codec. Short description of the device. Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 1-6 OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 27
    Details window, which shows the current device mobility settings. Saved User IDs. Leave field as . Specify required version of Cisco TelePresence System if no device default is set. Default. Default. Default. OL-21851-01 Cisco Unified Communications Manager Configuration Guide
  • Cisco CTS-500 | Configuration Guide - Page 28
    Spaces that have been created on this Cisco Unified CM. Standard SIP Profile. Note Information in this field reflects SIP profiles that have been created on this Cisco Unified CM. Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 1-8 OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 29
    Unified Communications Manager for the Cisco TelePresence System Configuring a Cisco TelePresence Device Table 1-2 Cisco TelePresence Protocol-Specific Information (continued) Field Required? Setting Check-Boxes Media Termination point - Required Box is un-checked. Unattended Port - Box
  • Cisco CTS-500 | Configuration Guide - Page 30
    Layout window allows you to manage product-specific information for your Cisco TelePresence device. Note The Cisco TelePresence System device type must be specifically selected before you can upgrade to new CTS software releases. You can also configure and manage the following additional features in
  • Cisco CTS-500 | Configuration Guide - Page 31
    Configuration Layout window. Note The Product Specific Configuration Layout window appears similarly for all Cisco TelePresence devices. Figure 1-1 Product Specific Configuration Layout Window OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
  • Cisco CTS-500 | Configuration Guide - Page 32
    Table 1-4 Product Specific Configuration Layout Field Cisco TelePresence Type Admin. Web Access Room Name (from Exchange(R)) Maximum Call Duration (in minutes) Quality (per Display) Required? Description Yes Indicates the type of Cisco TelePresence system you have installed. Yes When enabled
  • Cisco CTS-500 | Configuration Guide - Page 33
    device. Choices are: • None (default) • Projector/Display Note This parameter must correctly reflect how your system is configured. Any discrepancy will cause CTS to function improperly. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 1-13
  • Cisco CTS-500 | Configuration Guide - Page 34
    regardless of the DN configuration. Note Turn Auto Answer off on the CTS and the phone to use the One Phone Per Office feature. Note Auto Answer is set to No by default on the CTS 500 32." 1-14 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 35
    G.722 codec. Table Microphone Count Yes (CTS 1100, CTS 1300) Number of microphones that are available. Select a number from the drop-down menu. Note See the "Setting Up the Microphones" section of the Cisco TelePresence System 1300 Assembly, First-Time Setup, and Field-Replaceable Unit Guide for
  • Cisco CTS-500 | Configuration Guide - Page 36
    your system.  Some check boxes will not appear for some device types. The CTS 1100 and the CTS 1300 use the Auxiliary Control Unit by default, for example, so these boxes are automatically checked. See the Cisco TelePresence Hardware Options and Upgrade Guide for more information about installing
  • Cisco CTS-500 | Configuration Guide - Page 37
    Cisco TelePresence System Configuring a Cisco TelePresence Device Figure 1-2 Product Specific Configuration Layout - Example 1 Figure 1-3 Product Specific Configuration Layout - Example 2 OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
  • Cisco CTS-500 | Configuration Guide - Page 38
    the time See the "Product Specific Configuration Layout" section on page 1-10 to find the default values for your system. See also the Cisco TelePresence Hardware Options and Upgrade Guide for more information about hardware options. Note The CTS 1100 and the CTS 1300 use the Auxiliary Control Unit
  • Cisco CTS-500 | Configuration Guide - Page 39
    are 0 to 59. • ss-Seconds (optional). Values are 0 to 59. • P-Direction. Values are E (east) or W (west). Maximum field length is 15 characters. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 1-19
  • Cisco CTS-500 | Configuration Guide - Page 40
    for SSH access and to access the Cisco TelePresence Web Administration interface. Default password is cisco. • Maximum field length is 64 characters. • Minimum field length is 6 characters. 1-20 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 41
    . Default is 60 days. Unless the configured life has been disabled (by being set to 0), password age is set to have 2 days remaining in the following situations: • New installations and factory resets. • Software upgrades (if the password age is less than the configured age). • Password recovery
  • Cisco CTS-500 | Configuration Guide - Page 42
    a guide. Click Save to save your settings. Table 1-9 Cisco TelePresence External CTS Log Destination Settings Field External CTS Log Address Protocol External CTS Log User Name External CTS Log User Password Log Period Log Start Time Required? - Yes - - Yes - Setting Configures the external CTS
  • Cisco CTS-500 | Configuration Guide - Page 43
    the CTS. SNMP must be enabled for the Cisco TelePresence system to support SNMP. Options include the following: • Disabled (default) • Enabled (v3) • Enabled (v3/v2) • Enabled (v2c) Note SNMP username is automatically configured by the system as "admin." Level of security supported by the SNMP user
  • Cisco CTS-500 | Configuration Guide - Page 44
    to gain access to the SNMP v3 server associated with the Cisco TelePresence system. Default password is snmppassword. • Maximum field length is 32 characters. • Minimum field length is 8 characters. Privacy algorithm supported by the SNMP user. This field is only used for SNMP v3. Choose from the
  • Cisco CTS-500 | Configuration Guide - Page 45
    algorithm 5 • SHA-Secure Hash Algorithm Yes SNMP v3 only. Password used to gain access to the SNMP server associated with the Cisco TelePresence system. Default password is snmppassword. • Maximum field length is 32 characters. • Minimum field length is 8 characters. Note Each algorithm
  • Cisco CTS-500 | Configuration Guide - Page 46
    privacy and authentication passwords. Community string supported by the Trap Receiver. This field is only used for SNMP v2c. Default is communityString. Maximum length: 64 Managing SNMP MIBs and SNMP Traps See "MIBs, RFCs, and SNMP Trap Messages for the Cisco TelePresence System" for information
  • Cisco CTS-500 | Configuration Guide - Page 47
    Profile for CTS. Enter configuration information on the Phone Security Profile Information page using the information in Table 1-12 as a guide. Click the Save button to save your settings. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 1-27
  • Cisco CTS-500 | Configuration Guide - Page 48
    for the phone. A TCP connection opens to Cisco Unified CM. • Authenticated-Cisco Unified CM provides integrity and authentication for the phone. A TLS connection that uses NULL/SHA opens. 1-28 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 49
    fields, follow these steps: Step 1 Enter Phone Security Profile CAPF Information using the information in Table 1-13 as a guide. Step 2 Click the Save button to save your settings. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 1-29
  • Cisco CTS-500 | Configuration Guide - Page 50
    tasks in the Cisco Unified CM Administration interface: • Configuring the Access Directory Number, page 1-31 • Configuring the Directory Number for the Cisco TelePresence Device, page 1-32 1-30 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 51
    on the left side of the Phone Configuration window. The Reorder Phone Button Configuration window appears. Use the arrows to update button associations. Click Save to save your settings. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 1-31
  • Cisco CTS-500 | Configuration Guide - Page 52
    1-37 • Forwarded Call Information Display on Device X, page 1-37 default, . Optional. Enter a device description. Enter the CTS meeting room name. Optional. Enter the ASCII alerting name. 1-32 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
  • Cisco CTS-500 | Configuration Guide - Page 53
    If the call is connected as audio only, verify that the following check-boxes are checked:   -Disable Speakerphone  -Disable Speakerphone and Headset OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 1-33
  • Cisco CTS-500 | Configuration Guide - Page 54
    box to select. Forward No Answer - Internal Forward No Answer - External Forward No Answer - External Destination Destination details. Calling Search Space Leave field as . 1-34 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 55
    Setting the Hold Reversion Ring Duration to zero will disable the feature. Leave the default setting. Note Setting the Hold Reversion Notification Interval to zero will disable the feature. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 1-35
  • Cisco CTS-500 | Configuration Guide - Page 56
    the default setting. Leave the default setting. Applies to this line when any line on the phone has a call in progress. Leave the default setting. Leave the default setting. 1-36 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851
  • Cisco CTS-500 | Configuration Guide - Page 57
    one device. This feature is useful for adding phone calls to a Cisco TelePresence meeting. The default setting for the maximum number of additional phone calls allowed on the CTS Cisco OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 1-37
  • Cisco CTS-500 | Configuration Guide - Page 58
    , page 1-40 • Line X on Device X, page 1-40 • Multiple Call/Call Waiting Settings on Device X, page 1-40 • Forwarded Call Information Display on Device X, page 1-40 1-38 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 59
    To configure directory number settings, follow these steps: Step 1 Step 2 Select Auto Answer with Speakerphone in the Auto Answer drop-down menu. Use default settings on page 1-34. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 1-39
  • Cisco CTS-500 | Configuration Guide - Page 60
    page 1-37. Forwarded Cisco Unified Administration interface, go to Devices > Device Settings > SIP Profile. Where to Go Next Proceed to Chapter 2, "Configuring the Cisco Unified IP Phone for MIDlets." 1-40 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
  • Cisco CTS-500 | Configuration Guide - Page 61
    that are available on the Cisco Unified Communications Manager Support page at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 2-1
  • Cisco CTS-500 | Configuration Guide - Page 62
    . See the cabling chapters in the Cisco TelePresence Assembly guides for more detailed cabling instructions. Go to the Cisco Support Pages to find installation documentation for your Cisco TelePresence System: Support > Cisco TelePresence > Cisco TelePresence System Adding a New Phone To add a new
  • Cisco CTS-500 | Configuration Guide - Page 63
    page 2-8 • Extension Information, page 2-10 • MLPP Information, page 2-11 • Do Not Disturb, page 2-11 • Secure Shell Information, page 2-11 • Product Specific Configuration Layout, page 2-11 OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 2-3
  • Cisco CTS-500 | Configuration Guide - Page 64
    Leave field as . Click Details or View to see the following information in a new window: • Common Device Configuration Information • Multilevel Precedence and Preemption Information Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 2-4 OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 65
    : - Saved User IDs. Leave field as . Yes Default. Yes Default. - Leave default setting. - Default. - Default. Yes Default. Yes Default. Yes Default. Yes Default. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 2-5
  • Cisco CTS-500 | Configuration Guide - Page 66
    Device - A custom Softkey template without supplementary service Softkeys must be used for a Hot line Device. Note When you are finished making changes, click Save to save your settings. Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 2-6 OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 67
    Certificate Operation Status - Note Security Profile Contains Additional CAPF Settings. See the "Phone Security Profile CAPF Information" section on page 1-29. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 2-7
  • Cisco CTS-500 | Configuration Guide - Page 68
    about configuring the phone with Cisco Unified CM firmware release 8.0, see "Configuring the MIDlets IP Phone Interface" section on page 2-17. Note Be careful when typing URLs to avoid typos. Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 2-8 OL
  • Cisco CTS-500 | Configuration Guide - Page 69
    - URL Secure Services URL - Required for MIDlets Yes Setting Leave blank to use the default. No http:// CTS Release 1.7 and Later Note CTS Release 1.7 and later releases require MIDlets. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
  • Cisco CTS-500 | Configuration Guide - Page 70
    Field Check-Box Enable Extension Mobility Log Out Profile Log in Time Log Out Time Required? - Setting Leave box unchecked. - Current Device Settings. - 2-10 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 71
    . Product Specific Configuration Layout Table 2-10 describes fields found in the Product Specific Configuration Layout section on the Phone Configuration page. Leave all fields unchanged. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 2-11
  • Cisco CTS-500 | Configuration Guide - Page 72
    on new phone installations, you must first enable this field to use Cisco WebEx. Choose a day of the week. Leave the default setting. Leave the default setting. Leave the default setting. 2-12 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 73
    . Leave the default setting. Disabled. Leave blank. Leave blank. User Controlled. Leave the default setting (Normal). 0-Silent. Additional drop-down menu choices: • 2 through 15. HTTP and HTTPS Enabled Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 2-13
  • Cisco CTS-500 | Configuration Guide - Page 74
    To use the Enhanced Phone User Interface (MIDlets), your Cisco Unified IP Phone 7970/7975 must be configured to run a new application service. This section explains how to implement the MIDlets interface, which is available in Cisco TelePresence System (CTS) Release 1.5 and later releases. The
  • Cisco CTS-500 | Configuration Guide - Page 75
    Upgrades and select TFTP File Management from the drop-down menu. d. Search for the TFTP Files using the fields provided and click the Upload File button. The Upload File dialog box appears. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
  • Cisco CTS-500 | Configuration Guide - Page 76
    added to Cisco Unified CM e. Service Category-Required. Select Java MIDlet from the drop-down menu. f. Service Type-Required. Standard IP Phone Service. g. Service Vendor-Cisco (case-sensitive) 2-16 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL
  • Cisco CTS-500 | Configuration Guide - Page 77
    phone configuration. (Leave blank to use default settings.) See the "Setting Phone URL Parameters for MIDlets" section on page 2-18 for more information. Click Save to save your settings. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 2-17
  • Cisco CTS-500 | Configuration Guide - Page 78
    Note If you are upgrading from an older XML specification identifier (XSI) user interface to MIDlets, you must reset the phone and reset the CTS to allow the Java MIDlets application to work with the Cisco Unified IP Phone. See the "Managing Phone Reset and Codec Connectivity" section on page
  • Cisco CTS-500 | Configuration Guide - Page 79
    phone. If you are unsure which one you should use, see the Release Notes for Cisco TelePresence System for your release on Cisco.com. If MIDlets are already installed and you need to make any changes, do the following: a. Click the link under Subscribed Services and click the Unsubscribe. b. Select
  • Cisco CTS-500 | Configuration Guide - Page 80
    Where to Go Next See the following chapters: Chapter 3, "Verifying and Troubleshooting the Cisco TelePresence System Configuration." Chapter 5, "Configuring MIDlets-Enabled Features" 2-20 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 81
    to verify your Cisco TelePresence System (CTS) with Cisco Unified Communications Manager (Cisco Unified CM) configuration: • Verifying Your Configuration, page 3-1 • Troubleshooting Your Configuration, page 3-2 • Managing Passwords, page 3-8 • Managing Phone Reset and Codec Connectivity, page 3-11
  • Cisco CTS-500 | Configuration Guide - Page 82
    System has been installed and configured according to the instructions in Cisco TelePresence System Assembly Guides. • Cisco Unified CM has been configured to support the Cisco TelePresence System as described in this guide. Table 3-1 Troubleshooting the Cisco TelePresence Configuration Problem
  • Cisco CTS-500 | Configuration Guide - Page 83
    Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Troubleshooting Your Configuration Table 3-1 Troubleshooting the Cisco TelePresence Configuration Problem The phone does not display the Cisco TelePresence idle screen. CTS does not auto answer Possible Cause
  • Cisco CTS-500 | Configuration Guide - Page 84
    Troubleshooting Your Configuration Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Table 3-1 Troubleshooting the Cisco TelePresence Configuration Problem Possible Cause Possible Solutions • Conference room is deleted from future meeting schedule in CTS
  • Cisco CTS-500 | Configuration Guide - Page 85
    Cisco TelePresence System Configuration Troubleshooting Your Configuration Table 3-1 Troubleshooting the Cisco TelePresence Configuration Problem Possible Cause Possible Solutions MIDlet upgrade hangs, shows the following message: "Error contact administrator" MIDlet Upgrade Issues Reset
  • Cisco CTS-500 | Configuration Guide - Page 86
    Troubleshooting Your Configuration Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Table 3-1 Troubleshooting the Cisco TelePresence Configuration Problem Possible Cause Possible Solutions CTS does not register with Cisco Unified CM: • From the Cisco Unified
  • Cisco CTS-500 | Configuration Guide - Page 87
    Troubleshooting the Cisco TelePresence System Configuration Troubleshooting Your Configuration Table 3-1 Troubleshooting the Cisco TelePresence Configuration Problem Possible Cause Possible Solutions Cisco Unified IP Phone 7975 goes dead during CTS endpoint or MIDlet upgrade. Phone Firmware
  • Cisco CTS-500 | Configuration Guide - Page 88
    Cisco TelePresence System Configuration Managing Passwords The following sections contain information to help you manage your passwords: • Resetting Your Cisco Unified CM Secure Shell Password, page 3-8 • Resetting Administrator and Security Passwords, page 3-8 • Resetting Your CTS Codec Password
  • Cisco CTS-500 | Configuration Guide - Page 89
    check, you get prompted to enter a new password. After the system verifies the strength of the new password, the password gets reset, and you get prompted to press any key to exit the password reset utility. Resetting Your CTS Codec Password Note You must be in the Cisco TelePresence room to read
  • Cisco CTS-500 | Configuration Guide - Page 90
    Managing Passwords Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration If you encounter any difficulty, open a case with Technical Assistance Center (TAC) via the Internet at http://tools.cisco.com/ServiceRequestTool/create/, or contact your Cisco technical support
  • Cisco CTS-500 | Configuration Guide - Page 91
    Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Managing Phone Reset and Codec Connectivity Example 3-2 Invalid Password Reset Request Do you want to continue ? (y/n):y Preparing the system... Please enter the passcode:12345 Sorry that was an invalid passcode...
  • Cisco CTS-500 | Configuration Guide - Page 92
    Managing Phone Reset and Codec Connectivity Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Note Resetting a gateway/trunk/media devices drops any calls in progress that are using that gateway/trunk/media devices. Restarting a gateway/media devices tries to
  • Cisco CTS-500 | Configuration Guide - Page 93
    by any software and peripheral upgrades to the primary codec. Connectivity should automatically be restored. For more information about the CTS codec, refer to the Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide for your system on Cisco.com: Support > Products
  • Cisco CTS-500 | Configuration Guide - Page 94
    Managing Phone Reset and Codec Connectivity Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Related Information See the Cisco TelePresence System Troubleshooting Guide for information about system passwords and troubleshooting the CTS and Cisco Unified CM
  • Cisco CTS-500 | Configuration Guide - Page 95
    Manager Unified OS Administration software download page: • List.xml • Black.png • TN-Black.png Before you add new files, go to the "Checking for Background Files" section on page 4-2. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 4-1
  • Cisco CTS-500 | Configuration Guide - Page 96
    service. Checking for Background Files To determine whether background files already exist on your system, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log into the Cisco Unified Communications Manager Unified OS Administration interface. Choose Software Upgrade
  • Cisco CTS-500 | Configuration Guide - Page 97
    system, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log into the Cisco Unified Communications Manager Unified OS Administration interface. Choose Software Upgrade 21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 4-3
  • Cisco CTS-500 | Configuration Guide - Page 98
    and is supported on the Cisco TelePresence System (CTS) Cisco Unified IP Phone. The speed-dial list associated with the Cisco Unified IP Phone allows phone numbers to be readily accessed and meetings to be quickly connected to from the manual call user interface. Use Cisco Unified Communications
  • Cisco CTS-500 | Configuration Guide - Page 99
    want the system to dial when the user presses the do not support unicode ( Configuration page then choose one of the following options: a. Save-You must click Apply Config to save your settings. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
  • Cisco CTS-500 | Configuration Guide - Page 100
    resetting. Resetting or restarting an H323 device does not physically reset or restart the hardware; it only reinitializes the configuration loaded by Cisco Dials to complete the action. Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 4-6 OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 101
    control device for the CTS system; now there is a single phone in the room for all functions. The following functions are supported with the One Phone Per Office feature on the single Cisco Unified IP Phone: • Initiate and receive Cisco TelePresence calls on the CTS endpoint. • Initiate and receive
  • Cisco CTS-500 | Configuration Guide - Page 102
    of switch you are running. Step 1 Determine whether BPDU is enabled or disabled on the switch by entering the show spanning-tree summary totals command. Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 5-2 OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 103
    Unit Guide for your system on Cisco.com:   Products > Cisco TelePresence > Cisco TelePresence System To turn on the One-Phone Per Office feature, follow these steps in Cisco Unified Communications Manager: Step 1 Step 2 Step 3 Step 4 Enable the PC Port in the Product Specific Configuration
  • Cisco CTS-500 | Configuration Guide - Page 104
    the legacy endpoint. Video from other CTS endpoints in the call will be seen on both legacy and 720p (Lite) endpoints. For configuration information, see Product Specific Configuration Layout. Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 5-4 OL-21851
  • Cisco CTS-500 | Configuration Guide - Page 105
    to accept the incoming video. If there is an active presentation on-screen when the call comes through, options on the CTS Cisco Unified IP phone allow you to share or hide the presentation. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 5-5
  • Cisco CTS-500 | Configuration Guide - Page 106
    a Business-to-Business (B2B) conference to configure its Cisco TelePresence Multipoint Switch (CTMS) using a specific URL structure. This URL structure allows the CCP HTTP traffic of participating CTS endpoints to be routed hop by hop across one or more service provider (SP) HTTP proxies to reach
  • Cisco CTS-500 | Configuration Guide - Page 107
    Reference Guide • Cisco TelePresence System Messages Guide • Cisco Unified Communications Manager MIDlets Feature Guide for the Cisco TelePresence System Phone Where to Go Next See Chapter 3, "Verifying and Troubleshooting the Cisco TelePresence System Configuration." OL-21851-01 Cisco Unified
  • Cisco CTS-500 | Configuration Guide - Page 108
    Where to Go Next Chapter 5 Configuring MIDlets-Enabled Features Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 5-8 OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 109
    the Cisco TelePresence System" before configuring Cisco TelePresence Manager. Contents CTS Manager software allows you to schedule and manage Cisco TelePresence System calls. As an integral part of the Cisco TelePresence experience, the CTS-Manager software facilitates call scheduling and setup
  • Cisco CTS-500 | Configuration Guide - Page 110
    be installed and configured. The following versions are supported by Cisco TelePresence Manager 1.7.0: • LDAP: - Active Directory 2003 SP2, 2008 (32 bit and 64 bit versions). - Domino Directory 7.0.x, 8.0, 8.5. Only supported for Domino Calendar server deployments. CTS-Manager LDAP user and system
  • Cisco CTS-500 | Configuration Guide - Page 111
    must be running software version 1.6 or later. Table 6-1 provides guidelines for preconfiguring the network before installing the Cisco TelePresence Manager. Note The system will use either Microsoft or IBM, but not both. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the
  • Cisco CTS-500 | Configuration Guide - Page 112
    Microsoft Messaging Software for Cisco TelePresence Manager Chapter 6 Setting Up the Room to Use Cisco TelePresence Manager Table 6-1 Pre-Installation Guidelines for Setting up Initial System Network for CTS-Manager Setup Guidelines before Installing CTS-Manager 1. Configure Microsoft Exchange
  • Cisco CTS-500 | Configuration Guide - Page 113
    tool options available: • Exchange Management Console-Graphical User Interface (GUI) version which has online help • Exchange Management Shell-Shell version that can be useful for scripting OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 6-5
  • Cisco CTS-500 | Configuration Guide - Page 114
    -identity "TelepresenceRoom9" -accessRights ReadPermission -user ctmperf\ctsmanaccount. Check the current permission setting of a Room by running one of the following cmdlets: Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 6-6 OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 115
    the room mailboxes. Using the third user account and Outlook 2007, complete the following tasks: a. Using a supported Web browser, log on to the system. b. Click on Calendar in the left pane. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 6-7
  • Cisco CTS-500 | Configuration Guide - Page 116
    is required only if you need to configure CTS- Manager with the non-secure binding to the Exchange server: In the Secure Communications section, enter the following: • Click the Edit button Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 6-8 OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 117
    ://technet.microsoft.com/en-us/library/bb124008%28EXCHG.80%29.aspx There are two possible migration paths for CTS-Manager: • Using the WebDAV Protocol, page 6-10 • Using EWS Access, page 6-10 OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 6-9
  • Cisco CTS-500 | Configuration Guide - Page 118
    Note NTLMv2 Session is not supported at this time. • EWS is more scalable • EWS ensures an easier future upgrade. In Exchange 2010, the WebDAV access to Exchange server has been disabled. 6-10 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 119
    all Cisco TelePresence room mailboxes to the 2007 mailbox server. Step 5 Start CTS-Manager and log in. Step 6 Go to the Configure > Microsoft Exchange window. Note The connection to Exchange may be down. This is expected. Step 7 Step 8 Step 9 Click Configure EWS. The MS Exchange Web Services
  • Cisco CTS-500 | Configuration Guide - Page 120
    Setting Up the Room to Use Cisco TelePresence Manager Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Install and configure the Exchange 2007 server. Migrate the CTS-Manager User mailbox to the Exchange 2007 server. In CTS-Manager, go to Configure > Microsoft Exchange. Enter and apply the
  • Cisco CTS-500 | Configuration Guide - Page 121
    in the next section must be completed before installing and initializing Cisco TelePresence Manager. Note If you encounter problems during the configuration, see the Cisco TelePresence System Manager home page on Cisco.com for support documentation. This section contains the following tasks
  • Cisco CTS-500 | Configuration Guide - Page 122
    to the servers and retrieve data from them to be used to configure CTS Manager. See the Cisco TelePresence System Manager home page on Cisco.com for instructions and support documentation. 6-14 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 123
    Manager by completing these steps: a. Choose User Management > User Group. The Find and List User Groups window appears. b. Click Add New. The User Group Configuration window appears. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 6-15
  • Cisco CTS-500 | Configuration Guide - Page 124
    the new display name once every 24 hours, so the new name will display after this 24 hour period. When a new room is added to Cisco Unified CM, CTS Manager does not require a restart. 6-16 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 125
    can be running on any node inside the same Cisco Unified CM cluster. See Chapter 1, "Configuring Cisco Unified Communications Manager for the Cisco TelePresence System" for details on service activation and management. Configuring Cisco Unified CM Server Names Step 1 Step 2 Step 3 Step 4 Log
  • Cisco CTS-500 | Configuration Guide - Page 126
    device type. Adding a Cisco TelePresence Device Use the information in the following sections to add a CTS device: • Downloading Device Packs, page 6-19 • Installing the Device, page 6-19 6-18 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 127
    The installation process can take several minutes. An on-screen log reports status of the installation. Once the device pack is installed, you can begin configuring the Cisco TelePresence device. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
  • Cisco CTS-500 | Configuration Guide - Page 128
    Note For complete Pre-Qualification Assistant installation and operating instructions, see the Configuring Cisco Unified Communications Manager for Cisco TelePresence Manager chapter of the Cisco TelePresence System Manager administration guide on Cisco.com. Install and run the Pre-qualification
  • Cisco CTS-500 | Configuration Guide - Page 129
    6 Setting Up the Room to Use Cisco TelePresence Manager Where to Go Next Where to Go Next See the Cisco TelePresence System Manager home page on Cisco.com for support documentation. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 6-21
  • Cisco CTS-500 | Configuration Guide - Page 130
    Where to Go Next Chapter 6 Setting Up the Room to Use Cisco TelePresence Manager 6-22 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 131
    CTS SNMP Trap Message Matrix Turning on a specific MIB enables an SNMP trap. Table A-1 lists MIBs, RFCs, and SNMP trap messages that are supported by the Cisco TelePresence System (CTS . OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System A-1
  • Cisco CTS-500 | Configuration Guide - Page 132
    ctpcMgmtSysSIPRespCode ctpcMgmtSysConnFailNotification ctpcStatNotificaion ctpPeripheralErrorNotification Note Replaced with ctpPeriStatusChangeNotification in CTS 1.7.0 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System A-2 OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 133
    Action Notify • True (1) • False (2) Reset • noRestart (1)-Read or written • restartPending (2)-Read or written • resetPending (3)-Read or written • forceReset (4)-Written but not read OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System A-3
  • Cisco CTS-500 | Configuration Guide - Page 134
    information or a peripheral signal description. Reports the following system details: • Projector Product ID • IP Phone MIDlet information power status. • internalError (5)-Internal error. Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System A-4 OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 135
    -MIB::ctpPeripheralStatus.1 = INTEGER: noError(0) CISCO-TELEPRESENCE-MIB::ctpPeripheralStatus.7 = INTEGER: cableError(2) CISCO-TELEPRESENCE-MIB::ctpPeripheralStatus.13 = INTEGER: other(1) OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System A-5
  • Cisco CTS-500 | Configuration Guide - Page 136
    .3.1 = INTEGER: plugged(1) CISCO-TELEPRESENCE-MIB::ctpHDMIPeripheralPowerStatus.4.1 = INTEGER: standby(2) CISCO-TELEPRESENCE-MIB::ctpHDMIPeripheralPowerStatus.7.1 = INTEGER: off(3) Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System A-6 OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 137
    is off. • unknown (4)-Cannot detect peripheral power status. • internalError (5)-Internal error. Example CISCO-TELEPRESENCE-MIB::ctpDVIPeripheralCableStatus.9.1 = INTEGER: plugged(1) OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System A-7
  • Cisco CTS-500 | Configuration Guide - Page 138
    ::ctpPeripheralErrorHistLastIndex.0 = Gauge32: 15 CISCO-TELEPRESENCE-MIB::ctpSysUserAuthFailHistTableSize.0 = Gauge32: 0 CISCO-TELEPRESENCE-MIB::ctpSysUserAuthFailHistLastIndex.0 = Gauge32: 2 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System A-8 OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 139
    • Remote Device Type MIBs, page A-14 • Codec Type MIBs, page A-15 • Call Statistics Group MIBs, page A-15 • Call Event History Group MIBs, page A-19 • Call Notification Group MIBs, page A-19 OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System A-9
  • Cisco CTS-500 | Configuration Guide - Page 140
    . Table A-6 Call Attributes MIBs MIB Attributes ctpcAttributes (BITS) Type • interop (0) • highDefinitionInterop (1) • webEx (2) • schedule (3) • satellite (4) • t1 (5) • liveDesk (6) A-10 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 141
    CtpcStatMonitoredEntry CISCO-TELEPRESENCE-CALL-MIB::ctpcStatMonitoredUnit.latency.all = INTEGER: milliseconds(1) CISCO-TELEPRESENCE-CALL-MIB::ctpcStatRisingThreshold.latency.all = Gauge32: 200 OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
  • Cisco CTS-500 | Configuration Guide - Page 142
    Type • ctpcLocalDirNumTable-CTS can associate to more than 1 directory number • ctpcMode (CUCM mode) • ctpcActiveMgmtSysIndex • ctpcMgmtSysTable - ctpcMgmtSysAddrType - ctpcMgmtSysAddr A-12 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 143
    ctpcMgmtSysConnStatus Type Displays the Cisco Unified CM registration status: • unknown (1) • other (2) • internalError (3) • notRegister (4) • registered (5) • registraionFailure (6) OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System A-13
  • Cisco CTS-500 | Configuration Guide - Page 144
    • highDefinitionLegacyDevice (5) • singleTelepresence (6) • tripleTelepresence (7) • telepresenceMultipointSwitch (8) • telepresenceRecordingServer (9) • telepresenceTranscodingDevice (10) A-14 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 145
    SNMP Trap Messages for the Cisco TelePresence System Cisco TelePresence Call (CTPC) MIBs Codec Type MIBs Table A-7 lists Codec Type MIBs. Table A-13 Codec Type MIBs MIB Attributes CtpcCodecType -01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System A-15
  • Cisco CTS-500 | Configuration Guide - Page 146
    Note Call entry cannot be destroyed once it is created. The oldest call entry will be removed once the maximum table size is reached. A-16 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 147
    : - Outbound video(3) and audio(1) statistics. - Inbound audio(1) statistics. Note It is up to CCA to turn on/off the legacy streams. Table A-18 lists Statistics Stream Source Table MIBs. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System A-17
  • Cisco CTS-500 | Configuration Guide - Page 148
    • ctpcRxIDRPackets • ctpcRxShapingWindow • ctpcRxCallAuthFailure • ctpcAvgPeriodJitter • ctpcAvgCallJitter • ctpcMaxPeriodJitter • ctpcMaxCallJitter • ctpcMaxCallJitterRecTime A-18 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 149
    = INTEGER: milliseconds(1) CISCO-TELEPRESENCE-CALL-MIB::ctpcStatRisingThreshold.jitter.audio = Gauge32: 2 CISCO-TELEPRESENCE-CALL-MIB::ctpcStatFallingThreshold.jitter.audio = Gauge32: 1 OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System A-19
  • Cisco CTS-500 | Configuration Guide - Page 150
    (6) • noAnswer(7) • inProgress(8) • remoteHold(9) • shareLineActive(10) • inLocalConference(11) • terminatedbyError(12) • localHold(13) • terminatedNormally(14) • answer(15) • resume(16) A-20 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 151
    will not be affected. The default values are used the next time SNMPD is restarted. Tip Remember to save your settings for reboot so that you do not have to load the entire code again. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System A-21
  • Cisco CTS-500 | Configuration Guide - Page 152
    for the Cisco TelePresence System SNMP Special Characters Table A-24 lists special SNMP characters that are supported on the Cisco Unified CM Administration interface. Table A-24 Character 1 2 @ # $ h F E Supported SNMP Graphic User Interface Characters Description Number one Number two
  • Cisco CTS-500 | Configuration Guide - Page 153
    Cisco TelePresence System (CTS). This section contains the following information: • Supported CTS Devices, page B-2 • Supported CTS Software, page B-2 • Supported Satellite Bandwidth, page B-2 OL-13677-05 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
  • Cisco CTS-500 | Configuration Guide - Page 154
    link because the bandwidth needed for these three-screen systems quickly becomes cost-prohibitive to run over satellite networks. Any Cisco TelePresence endpoint or mix of endpoints (for a multipoint call) can be used on the terrestrial side of the satellite link. Supported CTS Software You must be
  • Cisco CTS-500 | Configuration Guide - Page 155
    the TFTP server from the drop-down menu and click Go. e. In the CM Services box, select the Cisco TFTP radio button. f. Click Restart. g. Repeat Step c through Step e for all TFTP servers. OL-13677-05 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System B-3
  • Cisco CTS-500 | Configuration Guide - Page 156
    enable License for satellite feature changed to enabled Restart the calling services using the following command: admin:utils service restart Calling Calling_Services Restarting...done Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System B-4 OL-13677-05
  • Cisco CTS-500 | Configuration Guide - Page 157
    detailed information about the Product Specific Configuration fields in the Cisco Unified Communications Manager Administration interface. To access this information from the administration . OL-13677-05 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System C-1
  • Cisco CTS-500 | Configuration Guide - Page 158
    value indicates the end of the day. Maximum value is 24 hours. This value is in free form hours and minutes. "1:30" would activate the display for one hour and 30 minutes. Maximum length: 5 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System C-2 OL-13677-05
  • Cisco CTS-500 | Configuration Guide - Page 159
    the phone is in Screen Save mode this will turn the display on when a call is ringing. Disabled Maintains statistics for audio. OL-13677-05 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System C-3
  • Cisco CTS-500 | Configuration Guide - Page 160
    Specific Configuration Fields "More" Soft Key Timer - Auto Call Select Yes Log Server - Advertise G.722 Codec Yes Wideband Headset UI Yes Control Wideband Headset Yes Peer Firmware Yes Sharing Cisco Discovery Yes Protocol (CDP): Switch Port 5 Enabled - Use System Default Enabled
  • Cisco CTS-500 | Configuration Guide - Page 161
    that gets sent to an IPv6 address. You can view the log data by using a network packet sniffer. Maximum length: 256 User Specifies the 802.1x authentication feature status. Controlled OL-13677-05 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System C-5
  • Cisco CTS-500 | Configuration Guide - Page 162
    will use enbloc dialing (all at once) when the entire number is known at dial time. "Disabled" indicates that the phone will use "Overlap" dialing (one digit at a time). Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System C-6 OL-13677-05
  • Cisco CTS-500 | Configuration Guide - Page 163
    Architecture for Voice, Video and Integrated Data (AVVID) client-based applications that use AXL. B bit rate Speed at which bits are transmitted, usually expressed in bits per second. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System GL-1
  • Cisco CTS-500 | Configuration Guide - Page 164
    bit stream and digital signals back into analog signals. CTS device Cisco TelePresence System (CTS) device: CTS 500, CTS 1000, CTS 1100, CTS 1300, CTS 3000 series, CTS 3200 series. GL-2 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 165
    system to be dialed. Cisco TelePresence System (CTS) endpoint. The combination of hardware and software that comprise a Cisco TelePresence System. The hardware for an endpoint includes a Cisco Unified IP 7900 Series phone, one or more large-screen meeting displays, plus presentation devices, cameras
  • Cisco CTS-500 | Configuration Guide - Page 166
    refers to any video system of higher resolution than standard-definition (SD) video, and most commonly involves display resolutions of 1280×720 pixels (720p) or 1920×1080 pixels (1080i/1080p). GL-4 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851
  • Cisco CTS-500 | Configuration Guide - Page 167
    video, images or computer data on a screen or other flat surface. Light-emitting diode. Indicators on the CTS that determine whether the user is sitting within camera the hue of the lamp. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System GL-5
  • Cisco CTS-500 | Configuration Guide - Page 168
    of the digest authentication password. O One-Button-to-Push Allows you to touch the meeting that is listed on the in-room CTS Cisco Unified IP phone to start a Cisco TelePresence meeting. GL-6 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 169
    audio and video signals and send them to the primary codec, which multiplexes the signals into separate, single RTP streams. A Cisco TelePresence system featuring a single main display. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System GL-7
  • Cisco CTS-500 | Configuration Guide - Page 170
    example) that executes programs like a physical machine does. A system virtual machine provides a complete system platform which supports the execution of a complete operating system (OS). GL-8 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 171
    between users in editing and managing documents and files stored on World Wide Web servers. WebDAV was defined in RFC 4918 by a working group of the Internet Engineering Task Force (IETF). OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System GL
  • Cisco CTS-500 | Configuration Guide - Page 172
    Glossary GL-10 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 173
    i-iii on the Cisco Unified CM 2-2 codec restoring connectivity 3-13 Configuring 6-14 CTS 500 - Product Specific Configuration Layout fields Quality (per Display) 1-12 CTS Manager adding CTS endpoints and phone devices 6-16 application user, creating 6-15 configuring Cisco Unified CM server names
  • Cisco CTS-500 | Configuration Guide - Page 174
    User ID 1-7 Phone Button Template 1-7 Phone Load Name 1-7 Registration 1-6 Remote Device 1-8 Retry Video Settings fields Busy Trigger 1-37 Maximum Number of Calls 1-37 Call Forward and Pickup Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 175
    Address 2-4 Join Across Lines 2-5 Location 2-5 Logged Into Hunt Group 2-6 MAC Address 2-4 Media Resource Group List 2-5 Network Hold MOH Audio Source 2-5 Network Locale 2-5 OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System IN-3
  • Cisco CTS-500 | Configuration Guide - Page 176
    Peer Firmware Sharing 2-13 Recording Tone 2-13 Recording Tone Duration 2-13 Recording Tone Local Volume 2-13 Recording Tone Remote Volume 2-13 RTCP 2-13 Settings Access 2-12 Span to PC Port 2-13 IN-4 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
  • Cisco CTS-500 | Configuration Guide - Page 177
    Port C-5 LLDP Asset ID C-5 Power Priority C-5 Load Server C-3 Logging Display C-3 Log Server C-4 Minimum Ring Volume C-6 PC Port C-1 PC Voice VLAN Access C-2 Peer Firmware Sharing C-4 OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System IN-5
  • Cisco CTS-500 | Configuration Guide - Page 178
    Pre-Qualification Assistant 6-14 Product Specific Configuration Layout auxiliary control unit 1-18 dial plan information 1-18 International Dialing Digits 1-18 Inter Site Access Code 1-18 IN-6 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
  • Cisco CTS-500 | Configuration Guide - Page 179
    Digest User 1-8 Media Termination point Required 1-9 MTP Preferred Originating Codec 1-8 Packet Capture Duration 1-8 Packet Capture Mode 1-8 Presence Group 1-8 Rerouting Calling Search Space 1-8 OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
  • Cisco CTS-500 | Configuration Guide - Page 180
    time 3-6 CTS was moved to a different Cisco Unified CM 3-5 Directory Number Issues 3-6 Hostname Issues 3-6 Network Issues 3-6 Profile or Provisioning Issues 3-6 SIP Issues 3-6 TFTP Issues 3-6 IN-8 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851
  • Cisco CTS-500 | Configuration Guide - Page 181
    Issues 3-4 Test Codec Connection 3-2 Verify Phone in the System 3-3 Verify Phone Registration 3-2 V Verifying registered devices 3-1 W WebEx Adding a New Phone with MIDlets Capability 2-2 OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System IN-9
  • Cisco CTS-500 | Configuration Guide - Page 182
    Index IN-10 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
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Tel: 408 526-4000
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Cisco Unified Communications Manager
Configuration Guide for the
Cisco TelePresence System
December, 2010
Text Part Number: OL-21851-01