Compaq Presario SR2000 PC Troubleshooting and Maintenance Guide
Compaq Presario SR2000 - Desktop PC Manual
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- Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 1
PC Troubleshooting and Maintenance Guide - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 2
accompanying such products and services. Nothing herein should information that is protected by copyright. No part of this document may be photocopied, reproduced viewing uses only. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. HP supports lawful use of technology and - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 3
Maintenance Schedule 3 Troubleshooting PC Problems 4 Audio ...4 Video ...5 CD and DVD Drives 5 Display (Monitor 7 Hard Disk Drive 8 Hardware Installation 8 Internet Access 9 Keyboard and Mouse 11 Power...12 Performance 13 Miscellaneous 14 PC Troubleshooting and Maintenance Guide iii - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 4
System Restore 16 Application and Driver Recovery 16 System Recovery Overview 17 Creating System Recovery Discs 18 Creating a Recovery Tools CD 18 Running System Recovery from Recovery Discs 19 Running System Recovery from the Hard Disk Drive 19 iv PC Troubleshooting and Maintenance Guide - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 5
tasks you can perform to help ensure the trouble-free operation of your PC, and to ease the recovery of important information on your PC should problems arise in the future. Creating Data Backup Discs You can use the CD or DVD burning software included on your PC to create backup discs of important - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 6
Yes to restart the PC. Understanding Hard Disk Drive Space Compaq PCs with the Windows XP operating system preinstalled may appear to have a hard disk drive smaller than what is stated in the product specifications, in the documentation, or on the box. Hard disk drives are described and advertised - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 7
. (See "Checking for Hard Disk Drive Errors" on page 2.) • Run Disk Defragmenter. (See "Running the Disk Defragmenter Program" page 2.) Review the Start menu • Set to launch only needed applications. Clean the PC, monitor, keyboard, and mouse • For detailed cleaning instructions, go to http://www - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 8
order: • Audio • Video Audio • CD and DVD Drives • Display (Monitor) • Hard Disk Drive • Hardware Installation • Internet Access • Keyboard and Mouse • Power • Performance • Miscellaneous For additional information about monitor problems, or for problems relating specifically to your printer, refer - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 9
16 for detailed information about restoring and updating drivers. Turn on your PC, and press the Eject button nearest the drive to open the tray. If you suspect a problem with the actual Eject button: 1 Click Start and then My Computer. 2 Right-click the CD or DVD drive you want to open. 3 Select - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 10
a network drive to your hard disk drive first, and then record them to disc. Close all programs and windows and then restart your PC. I cannot add data to a DVD. Make sure you set the correct recording option (append or add data files) in your DVD burning software. I cannot play a music CD on - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 11
too large or too small, or the images are fuzzy. Adjust the monitor resolution setting in Windows: 1 Right-click the desktop, and then select Properties. 2 Select the Settings tab. 3 Drag the Screen Resolution slider to adjust the resolution as needed. PC Troubleshooting and Maintenance Guide 7 - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 12
driver from the CD provided with the device, or download and install the driver from the device manufacturer's Web site. You may need an updated driver for Windows XP. Contact the device vendor directly for an update. For HP peripherals, visit the HP Web site. Refer to the Warranty and Support Guide - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 13
the onscreen instructions in the device troubleshooter wizard. 10 Restart the PC. Click Start, click Turn Off Computer, and then click Restart. Internet Access Symptom Possible solution I cannot connect to the Internet. Verify Internet settings, or contact your Internet Service Provider (ISP - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 14
further problems, click the Troubleshoot button, and follow the onscreen instructions. Note that Web pages do not always load as quickly as files stored on your PC. Web click Yes when a download window asks if it is OK to install a program on your PC. Read the message in the window and make sure it - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 15
PC, and then turn on your PC. Press the Help ? button on the keyboard to open the Help and Support Center, or refer to the Warranty and Support Guide to contact Support for menu. 4 Use the up arrow key to select Turn Off Computer, and then press the Enter key on the keyboard. 5 Use the left and - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 16
replacement details. Reseat drive power, data, and power supply cables. See the Upgrading and Servicing Guide for instructions. When drive activity stops, remove the disk and press the spacebar. The PC should start up. Press and hold the On button until the PC turns off. The PC is in an exceedingly - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 17
Click Start, and then click Control Panel. 2 Double-click the Add or Remove Programs icon. The Add or Remove Programs window opens. 3 Select the program you wish to remove and click the Change/Remove or the Remove button. Follow the onscreen instructions. PC Troubleshooting and Maintenance Guide 13 - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 18
only) cannot read my memory card. Possible solution Close all open programs, and then try the desired task again, or restart your PC (click Start, Turn Off Computer, and then Restart). If the message displays again, consider purchasing and installing additional memory. 1 Click Start, right-click - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 19
your PC • Turning off your PC • Updating drivers • Microsoft System Restore • Application Recovery and Driver Recovery • System Recovery NOTE: If you are replacing a hard disk drive, you only have to run the System Recovery. Additionally, your PC may include a Software Repair Wizard (select - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 20
, DVD/CD-ROM drives). 4 Double-click the specific item (for example, DVD Writer 640b), and then click the Driver tab. 5 Click Update Driver or Rollback Driver, and follow the onscreen instructions. Microsoft System Restore Microsoft® Windows® XP includes a feature that allows you to restore your PC - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 21
disk drive that cannot be used for data storage. • Recovery Discs - Run the recovery from a set of recovery discs (CDs or DVDs) that you create from files stored on your hard disk drive. To create recovery discs, perform the procedure in the next section. PC Troubleshooting and Maintenance Guide - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 22
. To create or start the Recovery Tools CD: 1 Click Start. 2 Choose All Programs. 3 Choose PC Help & Tools. 4 Click Compaq Recovery Tools CD. The tools window appears. 5 Follow the onscreen instructions. Store the Recovery Tools CD in a safe place. 18 PC Troubleshooting and Maintenance Guide - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 23
want to save. Remove the backup disc from the disc tray when you are finished. 2 Insert recovery disc #1 into the appropriate drive tray (CD or DVD), and close the tray. 3 Turn off the PC: • If the PC works: Click Start, Turn Off Computer, and then Turn Off. Or • If the PC is not responding: Press - Compaq Presario SR2000 | PC Troubleshooting and Maintenance Guide - Page 24
Turn off the PC. Remove the HP Personal Media Drive if your PC includes one. Disconnect all peripheral devices from the PC except the monitor, the keyboard, and the mouse. Turn on the PC. 2 Click Start on the taskbar, choose All Programs, choose PC Help & Tools, and then click Compaq System Recovery
PC Troubleshooting and
Maintenance Guide