Compaq dc5850 Quick Setup and Getting Started Guide Enhanced for Accessibility
Compaq dc5850 - Microtower PC Manual
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- Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 1
- Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 2
- Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 3
Quick Setup & Getting Started Business PCs - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 4
Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services . Quick Setup & Getting Started Business PCs Second Edition (October 2007) Document Part Number: 451270-002 - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 5
drive (some models) and are also available at http://www.hp.com/support. To access HP user guides: ▲ Select Start > All Programs > HP User Manuals. To access HP Insight Diagnostics: ▲ Refer to Accessing HP Insight Diagnostics in this guide. Notices WARNING! Text set off in this manner indicates - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 6
iv About This Book - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 7
Computer 8 Finding More Information 9 Accessing the User Guides 9 Before You Call for Technical Support 10 Helpful Hints 11 Basic Troubleshooting 12 Solving General Problems 12 Solving Hardware Installation Problems 16 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 8
vi - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 9
the computer was shipped with Windows Vista loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 10
operating system to the appropriate drivers. Obtain the latest support software , including support software for the operating system from http://www.hp.com/support. Select your country and language, select Download drivers and software, enter the model number of the computer, and press Enter - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 11
Customer Support Center. NOTE: Third party devices may not be detected by HP Insight Diagnostics. Accessing HP Insight Diagnostics To access HP Insight Diagnostics, you must create a Recovery Disc Set then boot to the CD containing the utility. It can also be downloaded from HP Insight Diagnostics - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 12
a set of recovery discs (Recommended) and click Next. 3. Follow the instructions in the wizard to create a Recovery Disc Set. 4. Use Windows Explorer to search the Recovery Disc Set for the CD with the compaq\hpdiags directory. 5. While the computer is on, insert the CD into an optical drive on the - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 13
, plus USB and network controller information. Graphics-Shows information about the graphics controller of the computer. Input Devices-Shows information about the keyboard, mouse, and other input devices connected to the computer. Memory-Shows information about all memory in the computer. This - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 14
Log tab contains a Test Log tab and an Error Log tab. The Test Log displays all tests that have been executed, the number of times of execution, the number of times failed, and the time it took to complete each test. The Clear Test Log button will clear the contents of the - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 15
not supported. 2. Click Save in the bottom right corner of the screen. 3. Select Save to the floppy or Save to USB key. 4. Enter a file name in the File Name box and click the Save button. An html file will be saved to the inserted diskette or USB HP Drive Key. NOTE: Do not remove the - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 16
product number (for example, dc7700) in the text box and press the Enter key. 4. Select your specific computer model. 5. Select your OS. 6. Click the Diagnostic link. 7. Click HP Insight Diagnostics Offline Edition. 8. Select a language and click Download. NOTE: The download includes instructions - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 17
troubleshooting information should you encounter any problems during initial startup. ● Hardware Reference Guide-Provides an overview of the product hardware, as well as instructions for upgrading this series of computers; includes information on RTC batteries, memory, and power supply. ● Computer - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 18
models only. ● Check the power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in this guide for details. ● If the screen - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 19
all data files before running the restore process. NOTE: For sales information and warranty upgrades (HP Care Pack), call your local authorized service provider or dealer. Helpful Hints If you encounter problems with the computer, monitor, or software, see the following list of general suggestions - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 20
comprehensive Troubleshooting Guide is available on the hard drive and under the reference library at http://www.hp.com/support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer, and press Enter. Solving General Problems You - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 21
the life of the RTC battery. Solution First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 22
locked. Unlock the Smart Cover Lock using Computer Setup. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Order PN 166527-001 for the wrench - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 23
memory. Upgrade the graphics solution. Cause unknown. Restart the computer. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps or service provider. Basic Troubleshooting 15 - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 24
, then replace the power supply. 6. Replace the system board. Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 25
memory modules and to verify the proper installation. NOTE: DIMM 1 must always be installed. Observe the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems. If you still cannot resolve the issue, contact Customer Support. Basic Troubleshooting - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 26
Replace third-party memory with HP memory. 4. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated - Compaq dc5850 | Quick Setup and Getting Started Guide Enhanced for Accessibility - Page 27
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19