Compaq dc7100 Getting Started

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  • Compaq dc7100 | Getting Started - Page 1
    Started Business Desktops Document Part Number: 361199-002 November 2004 Use this guide after you have completed the steps detailed in the Quick Setup guide. It will help you set up factory-provided software. It also includes basic troubleshooting information should you have problems during the
  • Compaq dc7100 | Getting Started - Page 2
    MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set of information. Getting Started Business Desktops First Edition (May 2004) Second Edition (November 2004) Document Part Number: 361199-002
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    More Information 7 Using the Documentation CD 8 Before You Call for Technical Support 9 Helpful Hints 12 Basic Troubleshooting 14 Solving General Problems 14 Solving Hardware Installation Problems 20 Interpreting Diagnostic Lights and Audible Codes . . . .23 Getting Started www.hp.com iii
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    Contents iv www.hp.com Getting Started
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    computer until the operating system is successfully installed. Doing so may cause errors and prevent the operating system from installing properly. ✎ Be sure there system is being installed. Carefully read and follow the instructions on the screen to complete the installation. Ä CAUTION: hp.com 1
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    system installation and configuration instructions, refer to the Windows XP Service Pack Hotfixes does not appear as a Software Setup application choice, then the updates were preinstalled at the factory. Click Cancel and proceed to step 5. 3. Click Next to proceed with the installation. 2 www.hp
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    to ensure you have all of the latest updates for your system. Downloading Updates from the Microsoft Windows Update Web Site 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. Once an Internet connection has been established, click
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    i386 folder. This action points the operating system to the appropriate drivers. Obtain the latest support software, including support software for the operating system from www.hp.com. Click support & drivers, select Download drivers and software, enter the model number of the computer, and press
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    can select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. To do so, right-click on the Windows Desktop, then click Properties to change display settings. For more information, refer to the online documentation provided with
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    any other CDs that came with the computer. Carefully read and follow the instructions provided for the restore solution that came with the computer. For questions about or problems with this CD, please contact customer support. Turning Off the Computer To properly turn off the computer, first shut
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    you encounter any problems during initial startup. ■ Hardware Reference Guide (PDF on the CD) Provides an overview of the product hardware, as well as instructions for upgrading this series of computers, and includes information on RTC batteries, memory, and power supply. ■ Computer Setup (F10
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    problems; includes information about diagnostic codes, as well as information on running Computer Diagnostics for Windows. ■ Safety & Regulatory Information Guide may download the product documentation from the Web at http://www.hp.com. Click support & drivers, select See support and troubleshooting
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    Start > Run. 2. Type: X:\DocLib.exe ( download and install Adobe Acrobat Reader for Linux from www.adobe.com. Before You Call for Technical Support If you are having problems problem before calling for technical support. ■ Run the Diagnostics for Windows utility. Refer to the Troubleshooting Guide
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    Getting Started ■ Check the power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to "Interpreting Diagnostic Lights and Audible Codes" on page 23 in this guide for details. ■ If the screen is blank,
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    online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call for technical assistance (1-800-652-6672), be prepared to do the following to ensure that your service call is handled properly: ■ Be in front of
  • Compaq dc7100 | Getting Started - Page 16
    light is on. ■ Check the power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to "Interpreting Diagnostic Lights and Audible Codes" on page 23 in this guide for details. ■ Turn up the brightness
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    power button to start the computer. ■ Reconfigure your computer after installing a non-plug and play expansion board or other option. See "Solving Hardware Installation Problems" on page 20 for instructions. ■ Be sure that all the needed device drivers monitor connectors are disabled and if the
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    problems that you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on the Documentation CD and under the reference library at http://www.hp.com. Click support & drivers, select See support and troubleshooting mode. Press the power button to resume
  • Compaq dc7100 | Getting Started - Page 19
    . First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation CD for instructions on installing a new battery, or contact an authorized
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    Getting Started Solving General Problems (Continued) Problem Cause Solution Poor performance is Processor is hot. hard drive. Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory back to the system.
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    Problems (Continued) Problem Cause Solution Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. The beeps an authorized reseller or service provider. Getting Started www.hp.com 17
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    and the LEDs on the front of the computer are not flashing. System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage selector, located on the rear of the power supply on some models, is set to the
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    Getting Started Solving General Problems (Continued) Problem Cause Solution System does not power on and the LEDs on the front of the computer are not flashing. (continued) OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: 1. Check
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    Windows XP, use the Add Hardware Wizard and follow the instructions that appear on the screen. Solving Hardware Installation Problems Problem cable or connector are not bent down. Power switch of new external device is not instructions for accepting the changes. 20 www.hp.com Getting Started
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    correct memory modules and to verify the proper installation. 2. Observe the beeps and LED lights on the front of the computer. See "Interpreting Diagnostic Lights and Audible Codes" on page 23 to determine possible causes. 3. If you still cannot resolve the issue, contact Customer Support. Power
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    Getting Started Solving Hardware Installation Problems (Continued) Problem Cause Solution Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. The beeps continue for five iterations, then stop. The LED flashes continue until the
  • Compaq dc7100 | Getting Started - Page 27
    order in which they should be performed. Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Green Power LED None On. Computer on. None Green Power LED flashes every two seconds. None Computer in Suspend to RAM mode (only on some models) or normal
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    Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 2 flashes two times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is
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    Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 3 flashes three times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is
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    Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 4 flashes four times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is
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    Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 5 flashes five times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is
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    Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 7 flashes seven times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is
  • Compaq dc7100 | Getting Started - Page 33
    Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 9 flashes nine times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is
  • Compaq dc7100 | Getting Started - Page 34
    Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action System does not power on and LEDs are not flashing. None System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then:
  • Compaq dc7100 | Getting Started - Page 35
    Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action System does not power on and LEDs are not flashing. (continued) OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: 1. Check
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    Getting Started 32 www.hp.com Getting Started
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Getting Started
Business Desktops
Document Part Number: 361199-002
November 2004
Use this guide after you have completed the steps detailed in the
Quick Setup
guide. It will help you set up factory-provided
software. It also includes basic troubleshooting information
should you have problems during the initial startup process.