Compaq dx2310 Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318
Compaq dx2310 - Microtower PC Manual
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- Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 1
Troubleshooting Guide HP Compaq Business Desktops dx2310/dx2318 Microtowers Models Document Part Number: 480673-001 February 2008 This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems. - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 2
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP of information. Troubleshooting Guide HP Compaq Business Desktops dx2310/dx2318 Microtowers Models First - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 3
Information in HP Insight Diagnostics 1-6 Downloading the Latest Version of HP Insight Diagnostics 1-7 2 Troubleshooting Safety and Comfort 2-1 Before You Call for Technical Support 2-1 Helpful Hints 2-3 Solving General Problems 2-5 Solving Hardware Installation Problems 2-9 Interpreting - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 4
on a diskette or USB HP Drive Key. Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and call to the Customer Support Center. ✎ Third party devices may not be detected by HP Insight Diagnostics. Troubleshooting Guide www.hp.com 1-1 - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 5
drive. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics specific keyboard. 6. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight Diagnostics utility launches with the Survey tab displayed. Troubleshooting Guide www.hp - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 6
information about storage media connected to the computer. This list includes all fixed disks, diskette drives, and optical drives. System-Shows information about the system board, processor, chassis, and BIOS, plus internal speaker and PCI bus information. Troubleshooting Guide www.hp.com 1-3 - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 7
intervention. ■ Custom Test-Provides the most flexibility in controlling the testing of a system. The Custom Test mode allows you to specifically select which devices, tests, and test parameters are run 4. Select the device to be tested from the drop-down list. Troubleshooting Guide www.hp.com 1-4 - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 8
Status Tab Computer Diagnostic Features 5. Choose how you want the test to be executed, either Number of Loops or Total Test Time. ■ The tests that are running ■ The overall elapsed time ■ The individual elapsed test times ■ The condition status of each test Troubleshooting Guide www.hp.com 1-5 - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 9
Computer Diagnostic Features Log Tab The Log tab contains two logs, a Test device used to save it. ✎ To exit HP Insight Diagnostics, click Exit in the upper right corner of the screen then remove the Documentation and Diagnostics CD from the optical drive. Troubleshooting Guide www.hp.com 1-6 - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 10
dx2100) in the text box and press the Enter key. 5. Select your specific computer model 6. Select your OS. 7. Click the Diagnostic link. 8. Locate HP Insight Diagnostics and click Download. ✎ The download includes instructions on how to create the bootable CD. Troubleshooting Guide www.hp.com 1-7 - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 11
Safety & Comfort Guide on the Documentation and Diagnostics CD and available at www.hp.com/ergo for more information on choosing a workspace and creating a safe and comfortable work environment. Before You Call for Technical Support If you are having problems with the computer, try the appropriate - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 12
your service call is handled properly: ■ Be in front of your computer when you call. ■ Write down the computer serial number and product ID number, and the monitor serial number before calling. ■ Spend time troubleshooting the problem with the service technician. Troubleshooting Guide www.hp.com - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 13
erase all data on the hard drive. ✎ For sales information and warranty upgrades (HP Care Pack Services), call your local authorized service provider or dealer. Helpful Hints If you encounter problems with the computer, monitor, or software, see the following list of general suggestions before taking - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 14
restart, press the power button to start the computer. ■ Reconfigure the computer after installing a non-plug and play expansion board or other option. See "Solving Hardware Installation Problems" for instructions. ■ Be sure that all the needed device drivers have been installed. For example, if you - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 15
will not turn off when the power button is pressed. Software control of the power switch is not functional. 1. Press and hold the power button for at least four seconds until the computer turns off. 2. Disconnect the power cord from the electrical outlet. Troubleshooting Guide www.hp.com 2-5 - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 16
the Date and Time Properties in the Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new battery. Cursor will - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 17
Troubleshooting Problem Cause Solution Poor performance is Hard drive is full. experienced (continued). Transfer data from the hard drive to create more space on the hard drive. Low on memory. Add more memory the computer and to the electrical outlet. Troubleshooting Guide www.hp.com 2-7 - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 18
. Bad monitor. Try a different monitor. Power LED is flashing and computer will not start. Initernal error has occurred Refer to "Interpreting Diagnostic Lights and the computer is and Audible Codes" to interpret the flashing a code. error code. Troubleshooting Guide www.hp.com 2-8 - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 19
XP Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict. Troubleshooting Guide www.hp.com 2-9 - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 20
Troubleshooting Problem Computer will not start. Cause Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. Solution 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 21
and shut down. 1. Ensure that the computer air vents are not blocked and the an authorized reseller or service provider. Red Power LED module. 3. Replace third-party memory with HP memory. be heard. 4. Replace BIOS image. 2. Replace the system board. Troubleshooting Guide www.hp.com 2-11 - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 22
Troubleshooting Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Recommended Action Inclining beeps when password entered. light on the system board is not turned on, then replace the power supply. 6. Replace the system board. Troubleshooting Guide www.hp.com 2-12 - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 23
. See the documentation included with the Restore Plus! CD for complete instructions on using this feature. ✎ In the event that you lose power during the initial operating system installation process, use the Restore Plus! CD to install the operating system. Troubleshooting Guide www.hp.com 2-13 - Compaq dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 - Page 24
Troubleshooting Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit www.hp.com. ✎ If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and
Troubleshooting Guide
HP Compaq Business Desktops
dx2310/dx2318 Microtowers Models
Document Part Number: 480673-001
February 2008
This guide provides helpful hints and solutions for troubleshooting
the above products as well as scenarios for possible hardware and
software problems.