Compaq t5510 Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E
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- Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 1
Troubleshooting Guide HP Compaq t5000 Series Thin Client Document Part Number: 335795-008 June 2006 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable result in damage to equipment or loss of information. Troubleshooting Guide HP Compaq t5000 Series Thin Client Eighth Edition (June 2006) First Edition (May 2003) - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 3
Firmware 1-1 HP Compaq Thin Client t5000 Series 1-2 Serial Number Location 1-6 Connecting USB Equipment 1-6 Locating Additional Information 1-7 Spare Parts Lists t5000 Series Spare Parts List 2-1 t5720 Model Spare Parts List 2-6 HP t5000 Series Setup (F10) Utility Using HP t5000 Series Setup - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 4
MetaFrame Citrix MetaFrame Troubleshooting 6-1 Microsoft Remote Desktop Protocol Thin Client t5000 Specifications Adding an Image Restore Tool Using Altiris Deployment Solution Configuring a PXE Server under Microsoft RIS Prerequisites C-1 Installing Remote Installation Services (RIS PXE Server - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 5
Contents Replacing the CMOS Battery Removing and Replacing the Side Access Panel and Chassis Cover E-1 t5000 Series E-1 t5720 Model E-3 Replacing the Battery E-3 Support Information Index Troubleshooting Guide www.hp.com v - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 6
Contents vi www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 7
remains in English. Network Firmware PXE (Pre-boot Execution Environment) is supported on all HP Compaq Thin Client t5000 Series products. PXE allows a client to boot from a server on a network prior to booting the embedded Operating System (OS) from the local Flash module. As long as the system is - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 8
LED 4 USB ports (2) ✎ For information on differences between the t5300, t5500, and t5700 series models, refer to the Getting Started with the HP Compaq t5000 Series manual in the Reference Library at http://h18004.www1.hp.com/products/thinclients/software.html 1-2 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 9
model does not include a PCI expansion option connector on the system board. Ä CAUTION: The t5000 Series power cord connector is for use only with the supplied power adaptor. Replace only with the same or equivalent type as recommended by the manufacturer. Troubleshooting Guide www.hp.com 1-3 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 10
and t5700 series models include a PCI expansion option connector on the system board. Ä CAUTION: The t5000 Series power cord connector is for use only with the supplied power adaptor. Replace with only the same or equivalent type as recommended by the manufacturer. 1-4 www.hp.com Troubleshooting - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 11
module is installed, use the connector located at the bottom of the unit. ✎ The t5720 model includes a PCI expansion option connector on the system board. Troubleshooting Guide www.hp.com 1-5 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 12
and are considered to be plug and play peripherals. Certain USB devices such as printers and modems, however, may require special drivers. For information on requirements for special drivers, refer to the documentation that is included with the USB device. 1-6 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 13
and Service Notifications, Bulletins and Advisories ■ Quickspecs ✎ Documentation, white papers, and drivers are subject to change. For the latest HP thin client documentation, visit the following Web site: http://h18004.www1.hp.com/products/thinclients/software.html Troubleshooting Guide www.hp - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 14
Product Description 1-8 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 15
, 1GHz 0/256 t5700 Diskless, 733MHz 0/256 t5700, 1 GHz 192/256, XPE, IE AC Adapter, 12V, 40W, AC to DC Spare Part Number 325712-001 353340-001 325698-001 353341-004 350982-001 370450-001 370450-002 325707-001 325708-001 353338-001 353339-001 325707-001 325709-001 Troubleshooting Guide www.hp.com - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 16
hp.com Spare Part Number 323615-001 336604-001 348438-001 153099-001 349326-001 349327-001 198292-021 198292-081 345751-002 198292-061 142766-001 292657-AA1 292643-291 326227-171 326227-181 326228-181 326227-201 326227-AA1 326227-221 326227-081 326228-081 326227-351 326227-051 Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 17
Spare Parts Lists t5000 Series Spare Parts Table Description Enhanced USB Keyboards (Continued) French, Carbonite/Silver German, Carbon/Silver German, Carbonite/Silver 326227-251 326227-231 326227-071 326228-101 326228-111 326227-AB1 326227-281 326227-141 Troubleshooting Guide www.hp.com 2-3 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 18
Spare Parts Lists 2-4 t5000 Series Spare Parts Table Description Spare Part Number Enhanced USB Keyboards (Continued) United Kingdom, Carbon/Silver 355631-161 Norwegian 355631-091 Portuguese 355631-131 Russian 355631-251 Simplified Chinese 355631-AA1 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 19
Spare Parts Lists t5000 Series Spare Parts Table Description between a server-based application and the device, but all interaction with the thin client itself is in English. ✎ All keyboards listed in this table may not Diskette Drive, 1.44MB 241995-001 Troubleshooting Guide www.hp.com 2-5 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 20
Flash Drive (Drive Key), 256MB (USB 2.0) 344249-001 For a full list of supported and leveraged Hewlett-Packard and third party options, go to: http://h18004.www1.hp.com/products/thinclients/software.html t5720 Model Spare Parts List t5720 Series Spare Parts Table Description t5720\XP Embedded/IE - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 21
Spare Parts Lists t5720 Series Spare Parts Table Description Spare Part Number Power Cords Power Cord, AC-Europe 198292-021 Power Cord -151 Hebrew 382925-BB1 Hungarian 382925-211 International 382925-B31 Italian 382925-061 Japanese 382925-291 Troubleshooting Guide www.hp.com 2-7 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 22
Parts Lists t5720 Series Spare Parts Table Description Korean (Hangul) LA Spanish Norwegian Portuguese Russian S. Chinese Slovakian Spanish Swedish Swiss Taiwanese Thai Turkish "Q" UK US Options HP Nvidia Quadro 280 409129-001 409578-001 294359-001 325709-001 2-8 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 23
001 USB to serial converter 407185-001 512MB drive key 399131-001 512MB PC2700 DDR1 SODIMM 407680-001 For a full list of supported and leveraged Hewlett-Packard and third party options, go to: http://h18004.www1.hp.com/products/thinclients/software.html Troubleshooting Guide www.hp.com 2-9 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 24
Spare Parts Lists 2-10 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 25
3 HP t5000 Series Setup (F10) Utility Using HP t5000 Series Setup (F10) Utility The Setup utility can be accessed only Setup. Task Headings: Load Factory Defaults, Set Administrative Password, Set User Password, Save & Exit Setup, and Exit without Saving. Troubleshooting Guide www.hp.com 3-1 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 26
address for embedded, enabled NIC (if applies) - UUID (Universal Unique ID) - Chassis serial number - Asset tracking number - Asset Tag Number (Sets Asset tracking number) ✎ Support for specific Setup options may vary depending on your hardware configuration. 3-2 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 27
Setup. POST delay (secs) Set a delay that is added to POST to allow more time to press F10 to enter the Setup Utility. F12 Boot Enable/disable network service boot. ✎ Support for specific Setup options may vary depending on your hardware configuration. Troubleshooting Guide www.hp.com 3-3 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 28
HP t5000 Series Setup (F10) Utility t5000 Series Setup Utility (Continued) Heading Option Description on RTC alarm Load Factory Defaults Select Yes or No (Y/N) ✎ Support for specific Setup options may vary depending on your hardware configuration. 3-4 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 29
. User password provides read-only access to Setup options. Save & Exit Setup Saves data to CMOS Exit without Saving Exits the Setup Utility without saving any changes. ✎ Support for specific Setup options may vary depending on your hardware configuration. Troubleshooting Guide www.hp.com - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 30
HP t5000 Series Setup (F10) Utility 3-6 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 31
an error message. ✎ RJ-45 LEDs are located inside the RJ-45 connector on the top, rear panel of the thin client. The LEDs are visible when the connector is installed. Blinking green indicates network activity, and amber indicates a 100MB speed connection. Troubleshooting Guide www.hp.com 4-1 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 32
flash boot block code initializes the hardware to a known state, then performs basic power-on diagnostic tests to determine the integrity of the hardware. Initialization performs the following functions: 1. Initializes CPU and memory boots the operating system. 4-2 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 33
tests that are performed on the t5000 units. Power-On Diagnostic Test Test Description Boot Block Checksum Tests boot block code for proper checksum value DRAM Simple write/read pattern test of the first 640k of memory Parallel port Initiates the port's driver and determines if the device - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 34
in boot block default equipment configuration. A checksum error may indicate that CMOS has become corrupt. A weak battery may have caused this error. Replace the battery if necessary. For more information, refer to Appendix E, "Replacing the CMOS Battery." 4-4 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 35
the memory error. Override enabled - Defaults loaded If the system cannot boot using the current CMOS configuration, the BIOS can override the current configuration with a set of BIOS defaults designed for the most stable, minimal-performance system operations. Troubleshooting Guide www.hp.com - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 36
is a hardware problem. If the problem occurs every time the terminal is turned on, call your local HP Call Center for a diagnosis. For the phone numbers of an HP Call Center near you, visit the following Web site: http://www.hp.com/cgi-bin/hp support/index.pl 4-6 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 37
Diagnostics and Troubleshooting Boot Error Messages (Continued) Screen Messages Corrective Action Flash Memory Error Message: "The terminal's flash file system has been corrupted. Normally, this problem can be corrected by reloading the terminal's firmware." • Reflash the software image if you - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 38
Is there N power? Y Is there N video? Y Beeps, LEDs, or error N messages? Y Is the OS N Loading? Y Go to next page t5000 Troubleshooting B Flow Chart Go to Page 4-10 No Power Go to Page 4-13 No Video Go to Page 4-17 Error Messages Go to Page 4-18 No O/S - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 39
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont'd) B Continued from Page 4-8 Initial Troubleshooting Keyboard /mouse N working? Y Page 4-23 No IP address Booting Y in continuous loop. Go to Page 4-24 Booting in Continuous Loop Troubleshooting Guide www.hp.com 4-9 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 40
, then from brick to system. Ensure power strip or UPS is turned on. Turn computer off. Plug power cord into different active wall outlet. Restart thin client and return to start of this chart. 4-10 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 41
Diagnostics and Troubleshooting Power Y LED on? N Reseat AC adapter in thin client and at power source Done Power on? Y N Power outlet N active? Y Go to next page t5000 Troubleshooting Flow Chart No Power, Part 3 Done Try different outlet Troubleshooting Guide www.hp.com 4-11 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 42
Power on? Y N Is the power brick Y light on? N Replace the power brick. Done Power on? N Y Done Call your local HP Call Center for a diagnosis. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgibin/hpsupport/index.pl 4-12 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 43
Video, Part 2 Plug in, turn on, and return to page 4- 8 Initial Troubleshooting. Notes: 1. Older monitors and some third party monitors do not support the amber LED. 2. If more than one adapter is installed, monitor must be connected to primary controller. Troubleshooting Guide www.hp.com 4-13 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 44
Turn off and unplug thin client before reconnecting cables. Done Replace Monitor Y Video OK? Done N Does unit have added PCI expansion or N memory upgrades? Y Have the unit serviced. NOTE: Refer to the Warranty for coverage information. Go to next page t5000 Troubleshooting Flow Chart No - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 45
disconnect power. Replace components in system one at a time starting with Flash. Test system after each replacement for video or beeps. Go to next page t5000 Troubleshooting Flow Chart No Video, Part 4 NOTE: Remove auxiliary video card if integrated video. Troubleshooting Guide www.hp.com 4-15 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 46
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart ( serviced. N at a time starting with Flash. NOTE: Refer to the Warranty for Test system after each coverage information. replacement for video or beeps. (see page 4-17) Video OK? Y Done 4-16 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 47
and Troubleshooting t5000 Troubleshooting Download the ROMPaq from the HP Web site at http://www.hp.com/products/thinclientsoftware. NOTES: Short (S) and long (L) beeps will only be heard if the system has a speaker. LEDs will only function on PS/2 keyboards, not USB. Troubleshooting Guide www.hp - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 48
priority: 1. USB Device 2. Flash 3. Network Note: For diskless models see page 4-29. O/S not loading from: Flash Go to Page 4-19 Network Go to Page 4-21 NOTE: If USB diskette drive present and diskette installed, system will not boot from other USB device. 4-18 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 49
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont'd) O/S not loading from Flash* IDE LED not blinking * Not for diskless models Using t5000 F10 Setup, change boot priority to factory defaults. 1. USB Device 2. Flash* 3. Network *Check "Amount of Flash memory" in system - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 50
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont'd) Non-functioning Pointing Device or Keyboard the recovery process. Working? Y N Working? Y Done Done N Have the unit serviced. NOTE: Refer to the Warranty for coverage information. 4-20 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 51
t5000 Troubleshooting Flow Chart (cont'd) No Internal Network Connection Diagnostics and Troubleshooting NOTE: Yellow or green HP Call Center for a diagnosis. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgibin/hpsupport/index.pl Troubleshooting Guide www.hp.com - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 52
and Troubleshooting t5000 Troubleshooting Flow image using the Recovery process. (See Chapter 5.) Audio? Y Done N Take the following actions: 1. Reseat speaker cable 2. Replace speaker NOTE: Refer to Warranty for coverage information. N Audio? Y Done 4-22 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 53
Y Ping N Gateway OK? Y Thin client N have a valid IP address? Reimage device using restore process Reboot unit and server Ping Server by Contact Server Administrator N to verify DCHP, DNS services name OK? started. Y Done Replace network cable Troubleshooting Guide www.hp.com 4-23 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 54
t5000 Troubleshooting Flow Chart (cont'd) Booting in Continuous Loop Using t5000 F10 Setup, change boot priority to factory defaults. 1. USB Device 2. Flash* 3. Network *Check "Amount of Flash memory" in system information table. Reboot the thin client. Boot OK? Y N If you are using XPe - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 55
Diagnostics and Troubleshooting Basic Troubleshooting If the Thin Client t5000 Series is experiencing operating problems or will not power on, review the following items. Power-On Troubleshooting Issue The thin client unit is experiencing operating problems. The thin client unit does not power on. - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 56
unit from the server: • If the thin client pings back, then the signal was accepted and the unit is working. This indicates a configuration issue. • If the thin client does not ping back and the thin client does not connect to the server, reimage the unit. 4-26 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 57
their device actions. An unknown USB peripheral may be connected and disconnected to a running platform as long as you do not reboot the system. If problems occur, disconnect the unknown USB peripheral and reboot the platform. Troubleshooting Guide www.hp.com 4-27 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 58
is defective, replace it with a working monitor and repeat testing. 3. Reimage the thin client unit and power on the monitor again. 4. Test the thin client unit on a known working monitor. If the monitor does not display video, replace the thin client unit. 4-28 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 59
DHCP IP information appears on the screen. ❏ If the unit does not boot to the network the server is not configured to PXE. ❏ If you missed the F12 cue, the system will try to boot to the ATA flash that is not present. The message on the screen will read: Troubleshooting Guide www.hp.com 4-29 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 60
any key when ready. ❏ Pressing any key will restart the boot cycle. 3. If you are running in a Linux environment an error message will appear on the screen if there is no Client IP. ERROR: Non-system disk or disk error. Replace and press any key when ready. 4-30 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 61
XP Professional ■ One or more HP Compaq t5000 Series Thin Clients ■ CD-R or CD-RW drive (if using the ISO Image option) ■ USB flash device 32MB for Microsoft Windows CE or 512MB for Windows XP Embedded (if using the USB format) or Linux. Compatible USB flash devices (drive keys) are available - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 62
a USB flash device (such as a drive key) ■ Unbundle the image to a directory for use in a custom deployment scenario or PXE image. Download and run the Package-for-the-Web deliverable (an .exe file) that contains the original factory image for the thin client. The HP Compaq Thin Client Imaging Tool - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 63
Restoring the Flash Image Creating an ISO Image 1. Click ISO Image. 2. When prompted, enter a file name for the generated ISO file. Once this process is complete, use the generated ISO file to create a bootable restore CD with your CD creation software. Troubleshooting Guide www.hp.com 5-3 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 64
process. 4. Insert the bootable restore CD into the CD-ROM drive. 5. Restart the thin client. 6. When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on the thin client. Formatting a USB Flash Drive Ä CAUTION: To prevent loss of data, be sure that you have saved - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 65
destination directory for the imaging tools and image. The components that comprise DSKIMG.BIN are then unbundled. When this process is complete, there will be three new files: IBR.EXE (the image restoration utility), FLASH.IMG (the OS image), and README.TXT. Troubleshooting Guide www.hp.com 5-5 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 66
Restoring the Flash Image 5-6 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 67
, type IBR.EXE /? and press Enter. Refer to Appendix C, "Configuring a PXE Server under Microsoft RIS" for instructions on setting up a PXE Server using Microsoft RIS. See your documentation if using a different PXE server, such as Altiris Deployment Solution. Troubleshooting Guide www.hp.com 5-7 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 68
Restoring the Flash Image 5-8 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 69
contract basis. Customers that call the HP or Compaq Customer Service Center with Citrix issues and questions should be referred to Citrix for assistance. A frequently encountered issue is the inability of the Thin Client to connect to the Citrix server. The problem is often caused by using the - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 70
a problem with the display. Try exiting other applications, such as Microsoft Internet Explorer, to release the colors on your display. The keyboard mapping file specified in the Preferences page of the Settings dialog box is invalid or cannot be located. 6-2 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 71
to quit? You are quitting from the ICA client without saving changes to the current connection entry. Cannot write file: file. This message indicates a problem with saving or creating a connection database ( page of the Properties dialog box must be unique. Troubleshooting Guide www.hp.com 6-3 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 72
update: client is not on local file system. The client cannot update an installation on a non-local (for example, NFS-mounted) file system. Unable to perform update: Not The client cannot update an running $ICAROOT/wfica. installation other than its own. 6-4 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 73
for Windows-based applications running on a server. RDP services are accessed by the Terminal Services client application on the thin client. RDP can be made available on the network ://www.microsoft.com/windows2000/technologies/terminal/de fault.asp#section1 Troubleshooting Guide www.hp.com 7-1 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 74
Microsoft Remote Desktop Protocol 7-2 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 75
A Thin Client t5000 Specifications Specifications - t5000 Series (not for t5720) Item Description Processor Transmeta Crusoe high-speed CPU with on-board SDRAM controller and PCI bus controller Memory Memory may be expandable. Refer to http://h18000.www1.hp.com/products/q uickspecs/ - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 76
systems: Microsoft Windows CE .NET/IE or XP Embedded/IE for Thin Clients Server Compatibility • Microsoft Windows NT Server 4.0 • Terminal Server Edition • Microsoft Windows 2000 Server with Terminal Services installed • Citrix WinFrame • Citrix MetaFrame A-2 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 77
Thin Client t5000 Specifications Specifications - t5720 Model Item Processor Memory Protocol Display Support Audio Input Output Peripheral support Description AMD Geode NX1500 high-speed CPU Memory may be expandable. Refer to http://h18000.www1.hp.com/products/q uickspecs/productbulletin.html - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 78
Thin Client t5000 Specifications Specifications - t5720 Model Item Networking Administrative Software Communications Terminal Personalities Supported Description • TCP/IP with DNS and DHCP; Point-to-Point Protocol (PPP) • Multiple master browser support and Citrix load balancing on ICA • SNMP - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 79
Thin Client t5000 Specifications Specifications - t5720 Model Item Resident Operating Systems Server Compatibility Description Microsoft Windows XP Embedded/IE. • Microsoft Windows NT 4.0 Server • Windows NT 4.0 Terminal Server Edition • Windows 2000/2003 Server families • Windows 2000/2003 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 80
Thin Client t5000 Specifications A-6 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 81
thin client image. 4. Click the name of the new job. 5. Near the upper right side of the screen, click Add. 6. Select Run Script from the pop-up menu. 7. Type [full path]\IBR.exe -y [full path]\Flash .com/support/documentation) for more detailed information. Troubleshooting Guide www.hp.com B-1 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 82
Adding an Image Restore Tool Using Altiris Deployment Solution B-2 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 83
Programs. 3. Double-click Add/Remove Windows Components. 4. Select Remote Installation Services, then click Next. (Insert Windows 2000 Server CD into the CD-ROM drive, if prompted.) 5. Restart the computer after the wizard has finished installing the service. Troubleshooting Guide www.hp.com C-1 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 84
requesting service. 5. Click Next. 6. Insert the Windows 2000 Professional CD into the CD-ROM drive and enter the path to the CD-ROM drive (usually drive D:\ or E:\). 7. Click Next. 8. Click Next. 9. Click Next. 10. When installation is complete, click Finish. C-2 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 85
for instructions on creating a network bootable diskette and RIS menu for PXE. Creating Network Bootable Disk to Map Drives Create a network boot disk to map drives. (Refer to the Microsoft Web site for instructions about creating a network bootable diskette.) Troubleshooting Guide www.hp.com - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 86
HP Compaq t5000 Series Documentation (including white papers discussing software deployment methods): http://h18004.www1.hp.com/products/thinclients/software.html Altiris Deployment Solution Documentation: http://www.altiris.com/support/documentation/ C-4 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 87
and Troubleshooting"), the BIOS must be restored before the thin client will boot to the operating system. To restore the BIOS on a thin client t5000 Series, you will need the following: ■ An external USB diskette drive connected to the thin client ■ HP Compaq Thin Client t5000 Series System - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 88
system BIOS. Updating a BIOS To update the system BIOS on the Thin Client t5000 Series, download the Thin Client t5000 Series Softpaq (for the product being updated) from the HP Web site at: http://h18004.www1.hp.com/products/thinclients/software.html The Softpaq contains utilities for restoring or - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 89
drive and directory, execute the downloaded file and follow the on-screen instructions. 3. Copy the appropriate utility to a diskette to transfer to the thin client. Å WARNING: Do not turn off power pr attempt to reboot the computer during the upgrade process. Troubleshooting Guide www.hp.com D-3 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 90
System BIOS D-4 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 91
panel and chassis cover as shown in the following sections. Å WARNING: Before removing the side access panel, ensure that the thin client is turned off and that the power cord is disconnected from the electrical outlet. 1. Remove the two back panel screws 1. Troubleshooting Guide www.hp.com E-1 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 92
two screws 1 and pulling the chassis cover 2 off. 4. Disconnect the speaker cable 3 from the system board. Removing the Chassis Cover and Disconnecting the Speaker E-2 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 93
the Battery 1. Locate the battery on the system board. 2. Pull back on the clip 1 that is holding the battery in place, and remove the battery 2. Troubleshooting Guide www.hp.com E-3 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 94
Replacing the CMOS Battery 3. Insert the new battery and position the clip back into place. Removing and Replacing the CMOS Battery After replacing the battery, replace the side panel and chassis cover by reversing the previous steps. E-4 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 95
The following URLs point to thin client support information listed on the HP Web site. ■ http://h18004.www1.hp.com/products/thinclients/ Links to information on the Support Home index, product documentation, Operating System upgrades and SoftPaqs, customer announcements and notifications - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 96
Support Information F-2 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 97
Installation Services C-2 connecting USB equipment 1-6 connectors t5300 series 1-3 t5500 series 1-4 t5700 series 1-4 t5720 model 1-5 continuous loop troubleshooting 4-24 creating ISO image 5-3 network bootable disk to map drives C-3 D date 3-3 definition PXE 1-1 Troubleshooting Guide www.hp.com - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 98
t5000 series 1-2 t5720 model 1-2 H headphone connector t5300 1-3 t5500/t5700 1-4 t5720 1-5 HP Support Web site F-1 I image restore tool B-1 initialization 4-2 input specs A-1, A-3 installing Remote Installation Services C-1 Remote Installation Services (RIS) C-1 RIS C-1 IP address troubleshooting - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 99
4-13 no-flash unit troubleshooting 4-29 non-flash boot sequence 4-29 non-system disk error 4-6 NumLock state 3-3 O operating system troubleshooting 4-18, 4-19 option spare part numbers, t5000 2-5 option spare part numbers, t5720 2-9 output specs A-1, A-3 P parallel connector t5500/t5700 1-4 t5720 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 100
2-7 options, t5000 2-5 options, t5720 2-9 power cords, t5000 2-2, 2-7 spare parts list 2-1 t5720 2-6 specifications t5000 series A-1 t5720 model A-3 starting Setup 3-1 support information F-1 system requirements, flash image restore 5-1 system ROM 3-2 Index-4 www.hp.com Troubleshooting Guide - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 101
Index T t5000 2-1 t5000 spare parts list 2-1 t5720 spare parts list 2-6 terminal personalities supported A-2, A-4 thin client definition 1-1 thin client SoftPaqs and documentation Web site F-1 time 3-3 timer test 4-3 troubleshooing flow chart 4-8 troubleshooting booting continuous loop 4-24 - Compaq t5510 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 102
Index Index-6 www.hp.com Troubleshooting Guide
Troubleshooting Guide
HP Compaq t5000 Series Thin Client
Document Part Number:
335795-008
June 2006