D-Link DVX2000MS Product Manual

D-Link DVX2000MS - VoiceCenter IP Phone System Base Unit Manual

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D-Link DVX2000MS manual content summary:

  • D-Link DVX2000MS | Product Manual - Page 1
  • D-Link DVX2000MS | Product Manual - Page 2
    Considerations 11 Performance Considerations 13 Setting Passwords 14 Features 15 Hardware Overview 16 Connections 16 LEDs 17 Installation 18 Hardware Installation 18 Connecting the DVX-2000MS Base Unit.......... 18 Connecting the DPH-125MS IP Phones........... 19 Connecting the DVG-3104MS
  • D-Link DVX2000MS | Product Manual - Page 3
    Phone Service 95 Base Unit 96 Viewing the Event Log 96 Viewing Storage Space Detail 97 Changing the Base Unit Password 99 Configuring the E-Mail Server 100 Change the Date and Time 101 Backing Up the Base Unit 102 D-Link DVX-2000MS User Manual Restoring a Backup of the Base Unit 103
  • D-Link DVX2000MS | Product Manual - Page 4
    129 Using the Public Address Troubleshooting 144 Administrator 144 Assistant 148 Networking Basics 152 Check your IP address 152 Statically Assign an IP address 153 Technical Specifications 154 Contacting Technical Support 156 Warranty 157 Registration 162 D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 5
    Product Overview PPraocdkuacgteOCvoenrtevnietsw • D-Link DVX-2000MS Base Unit • D-Link DPH-125MS IP Phones (5 or 10) • D-Link DVG-3104MS 4-Port PSTN Gateway • CAT5 Ethernet Cables • Power Adapters • Phone Cable • CD-ROM with Installation Wizard, User Manual, and QIG Note: Using a power supply with
  • D-Link DVX2000MS | Product Manual - Page 6
    phones. There are two different types of VoiceCenter bundles: the DVX-2000MS-5 and DVX-2000MS-10. They both include one DVX-2000MS PBX/Base Unit and one DVG-3104MS PSTN Gateway. In addition, the DVX-2000MS-5 includes five IP Phones while the DVX-2000MS-10 includes ten phones. There are no additional
  • D-Link DVX2000MS | Product Manual - Page 7
    easy-to-use phone software solution, we have accomplished creating the next generation SMB phone solution. D-Link VoiceCenter, a Microsoft third party local phone service plan. D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider. D-Link DVX-2000MS User Manual 
  • D-Link DVX2000MS | Product Manual - Page 8
    the caller's telephone number. Compliance with such MLTS laws is your responsibility as the owner of Response Point. Response Point does not provide to emergency services the physical location/address of a phone that is used to call 911. D-Link DVX-2000MS User Manual 
  • D-Link DVX2000MS | Product Manual - Page 9
    base unit.) • Names and nicknames that you think external callers might use when speaking to the Automated Receptionist. • Personal contact information that you upload from your contact store. • E-mail addresses . Any user who logs on to Assistant can view this list. D-Link DVX-2000MS User Manual 
  • D-Link DVX2000MS | Product Manual - Page 10
    calls that you place using Response Point. Calls-which are comprised of data packets that pass between base units, phone line adapters, password for logging on to the SMTP server and voice messages sent as e-mail attachments. For more information about your base unit Link DVX-2000MS User Manual 10
  • D-Link DVX2000MS | Product Manual - Page 11
    base unit. Also, encourage your employees to change their passwords using Assistant. An employee is typically assigned to one extension number password, which is used to log on Assistant and to retrieve voicemail messages. The default extension number password is 9999. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 12
    , or restart the base unit so that the certificate can be reinitialized. If you still get an error, a program or other device on the LAN might be trying to fool you or intercept your base unit data. You will see explanatory messages when these conditions occur. D-Link DVX-2000MS User Manual 12
  • D-Link DVX2000MS | Product Manual - Page 13
    blocks all requests or communication attempts from any unspecified programs. To avoid this problem, create firewall exceptions in your firewall program for Administrator and Assistant. A firewall exception allows selected programs to connect with your computer. D-Link DVX-2000MS User Manual 13
  • D-Link DVX2000MS | Product Manual - Page 14
    "extension 201." The default password for extension numbers, set in Assistant, is 9999. As phone system administrator, you can reset the password to this default when necessary. Otherwise, it's a good idea to encourage employees to change their passwords regularly. D-Link DVX-2000MS User Manual 14
  • D-Link DVX2000MS | Product Manual - Page 15
    on a PC and Microsoft Outlook Contact Integration • Two-click Backup and Restore and Device Firmware Upgrade Utility *Requires a third party local phone service plan. D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider. D-Link DVX-2000MS User Manual 15
  • D-Link DVX2000MS | Product Manual - Page 16
    Section 1 - Product Overview Hardware Overview Connections Power Receptor Receptor for the supplied power adapter. Ethernet Port Used to connect the DVX-2000MS Base Unit through Ethernet cable to your Local Area Network. D-Link DVX-2000MS User Manual 16
  • D-Link DVX2000MS | Product Manual - Page 17
    during data transmission. Compact Flash LED This LED blinks during data transmission. Power LED A solid light indicates a proper connection to the power supply. Power Button Used to power ON or OFF the DVX-2000MS Base Unit. D-Link DVX-2000MS User Manual 17
  • D-Link DVX2000MS | Product Manual - Page 18
    the DVX-2000MS Base Unit and connect the other end of the Ethernet cable to a Local Area Network via switch or hub. The LAN LED will light up to indicate proper connection. When you have connected the DVX-2000MS to your network, it should look like the diagram below: D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 19
    LAN port on the IP Phone and connect the other end of the Ethernet cable to your Local Area Network using a switch or hub. Repeats steps for additional DPH-125MS IP Phones. When you have connected the IP Phones to your network it should look like the diagram below. D-Link DVX-2000MS User Manual 19
  • D-Link DVX2000MS | Product Manual - Page 20
    used by traditional phone service. Note: Avoid disabling your existing phone service while setting up the VoiceCenter. If you have an alternative jack available, use it to set up and test the VoiceCenter to your network, it should look like the diagram below: D-Link DVX-2000MS User Manual 20
  • D-Link DVX2000MS | Product Manual - Page 21
    Installation Software Installation Installing Microsoft Response Point Administrator Insert the VoiceCenter CD in the CD-ROM drive. The step-by-step instructions that follow are shown in Windows® XP. If the Point Administrator and click Next to continue. Click Next D-Link DVX-2000MS User Manual 21
  • D-Link DVX2000MS | Product Manual - Page 22
    Section 2 - Installation Click Next to continue. Click Next Accept the License Agreement and click Next to continue. Click Next D-Link DVX-2000MS User Manual 22
  • D-Link DVX2000MS | Product Manual - Page 23
    Section 2 - Installation Click Install to begin the installation. Click Install Please wait while the InstallShield wizard installs Microsoft® Response Point™ Administrator. D-Link DVX-2000MS User Manual 23
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    Section 2 - Installation Installation is complete, click Finish to exit the wizard. Click Finish D-Link DVX-2000MS User Manual 24
  • D-Link DVX2000MS | Product Manual - Page 25
    program is running, is not connected properly to the LAN. Make sure all cables and power cords are connected. Another potential problem is that the DVX-2000MS base unit is not turned on. Note: If a Security Alert dialog box comes up, click Unblock. Click Connect D-Link DVX-2000MS User Manual 25
  • D-Link DVX2000MS | Product Manual - Page 26
    default password, admin and click Connect. Note: It's recommended that you change this password soon for security purposes. See page 89 for more information. You have successfully logged onto the DVX-2000MS base unit. You may now configure your IP Phones and Gateway. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 27
    Installation Configure the DPH-125MS IP Phones In Microsoft® Response Point™ Administrator, use the following steps to configure the DPH-125MS IP Phones. Click the Phone System confirming the IP Phone is connected and plugged in. Click Next to continue. Click Next D-Link DVX-2000MS User Manual 27
  • D-Link DVX2000MS | Product Manual - Page 28
    Section 2 - Installation Select one of the D-Link DPH-125MS IP Phones you just connected and click Next to continue. Note: If you do not see the phone you just that user to the phone you just selected. Click Assign User to open the New User screen. Click Assign User D-Link DVX-2000MS User Manual 28
  • D-Link DVX2000MS | Product Manual - Page 29
    name, and optional nicknames or titles of the person who will use this phone. You should specify nicknames and titles if you think callers will use when asking for this user. In the Extension number box, users to this phone or click Next to continue. Click Next D-Link DVX-2000MS User Manual 29
  • D-Link DVX2000MS | Product Manual - Page 30
    the last four digits of the MAC address (located on the bottom or side of each phone), along with a name for each phone, such as "Diane Margheim phone." Having this information will help you recognize the phone and remember where each one is installed. Click OK D-Link DVX-2000MS User Manual 30
  • D-Link DVX2000MS | Product Manual - Page 31
    to the phones you just configured. To test the phones with the Microsoft Response Point phone system 1. Using the first phone, dial the extension number assigned to the user on the second phone, and confirm Next, you're going to configure the DVG-3104MS gateway. D-Link DVX-2000MS User Manual 31
  • D-Link DVX2000MS | Product Manual - Page 32
    tab at the top of the screen if necessary. In the Tasks panel, under Phone Service, click Add Phone Service to launch the Configure Phone Service Wizard. Select the check box confirming the gateway is connected and plugged in. Click Next to continue. Click Next D-Link DVX-2000MS User Manual 32
  • D-Link DVX2000MS | Product Manual - Page 33
    Select the D-Link DVG-3104MS Gateway you just connected and click Next to continue. Click Next Select the This Port Is Active check box. Enter in a phone number or name associated with this line in the Description box. Click Next to continue. Click Next D-Link DVX-2000MS User Manual 33
  • D-Link DVX2000MS | Product Manual - Page 34
    Section 2 - Installation Enter a name for the phone line adapter and click Finish to complete the configuration. Click Finish D-Link DVX-2000MS User Manual 34
  • D-Link DVX2000MS | Product Manual - Page 35
    service are configured, it's time to test inbound and outbound calls. To test the phone system with an outbound call: 1. Using one of the phones you installed, dial 9, then the country code (1 for the United properly seated into their respective ports and outlet. D-Link DVX-2000MS User Manual 35
  • D-Link DVX2000MS | Product Manual - Page 36
    Insert the VoiceCenter™ CD in the CD-ROM drive on the employee's computer using Response Point. There should be a DPH-125MS IP Phone connected to this computer. The step-by-step instructions that follow Point Assistant and click Next to continue. Click Next D-Link DVX-2000MS User Manual 36
  • D-Link DVX2000MS | Product Manual - Page 37
    Section 2 - Installation Click Next to continue. Click Next Accept the License Agreement and click Next to continue. Click Next D-Link DVX-2000MS User Manual 37
  • D-Link DVX2000MS | Product Manual - Page 38
    Section 2 - Installation Click Install to begin the installation. Click Install Please wait while the InstallShield wizard installs Microsoft® Response Point™ Assistant. D-Link DVX-2000MS User Manual 38
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    Section 2 - Installation Installation is complete, click Finish to exit the wizard. Click Finish Now take the VoiceCenter™ CD to various computers, where DPH-125MS IP Phones are located and install Microsoft® Response Point™ Assistant on them as well. D-Link DVX-2000MS User Manual 39
  • D-Link DVX2000MS | Product Manual - Page 40
    Extension box, type the extension number of the person who will use Assistant. In the Password box, type the password of the user. The default password is 9999. Click Log On Note: See page 108 for more information on how to use Microsoft Response Point Assistant. D-Link DVX-2000MS User Manual 40
  • D-Link DVX2000MS | Product Manual - Page 41
    Change the DVX-2000MS Password. What Is used by the phone itself and may determine features such as the display of the voice message light. The features of the phone that are affected by the primary user setting vary from one phone to another. Some phones do not support Link DVX-2000MS User Manual 41
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    from customers, calls can be sent to the "Sales" user, meaning that the phone of every salesperson will ring when a call comes into the department. D-Link DVX-2000MS User Manual 42
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    to group users, you can create job role users. For example, a "Receptionist" user is useful when several people play the role of receptionist in your business. Location The most abstract type of "Break Room" with its own extension number, "Ext. 102," for example. D-Link DVX-2000MS User Manual 43
  • D-Link DVX2000MS | Product Manual - Page 44
    service. Phone service that is provided by phone companies, mostly through landlines, is considered traditional phone service. This type of phone service uses analog signals, which are translated by a phone line adapter into the Microsoft® Response Point™ phone system. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 45
    . These scenarios also detail the Response Point features that could be useful. You can choose a scenario similar to your office and then consider employees at a service desk and a number of phones. Any employee who is free can answer one of the ringing phones. D-Link DVX-2000MS User Manual 45
  • D-Link DVX2000MS | Product Manual - Page 46
    , phone, and computer. The travel agents use their phones to place calls to and receive review their voicemail from an e-mail program, where the messages can be stored indefinitely. • User types: person (for each individual agent) and group (for the entire team). D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 47
    . This is useful, for example, so the office manager can voice dial phone numbers that he calls frequently, such as vendors and suppliers. • User types: person (for the receptionist, owner, and office manager) and location (for the lunch room and shipping area). D-Link DVX-2000MS User Manual 47
  • D-Link DVX2000MS | Product Manual - Page 48
    contacts into Response Point. This would be useful, for example, so that the employees can voice dial the phone numbers they call frequently, such as video suppliers. • User types: job role (for the service desk), which you assign to each phone at the service desk. D-Link DVX-2000MS User Manual 48
  • D-Link DVX2000MS | Product Manual - Page 49
    Plan: An automated voice answers the calls and directs them appropriately. Receptionist Plan: An employee in your office answers incoming calls and directs them appropriately. D-Link DVX-2000MS User Manual 49
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    arrives, but set call forwarding rules on one of the extension numbers so that the call is forwarded to voicemail if no one answers it. D-Link DVX-2000MS User Manual 50
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    page will vary with each manufacturer.) Click the following links to see information about the three Administrator pages: • Phone System Page • Base Unit Page • Call Routing Page • Changing phone system settings-for example, adjusting base unit or voicemail options. D-Link DVX-2000MS User Manual 51
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    numbers and other quick information. Voice-dial this service from within the U.S. only. • Transfer parked calls directly to the voicemail box of any extension number, including your own. • Restrict outgoing calls on phones for emergency and internal access only. D-Link DVX-2000MS User Manual 52
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    connection, no additional hardware is necessary. Important: Security is an important factor to consider when selecting a VoIP service provider. When deciding between available service providers, you should select the company that provides the most secure service. D-Link DVX-2000MS User Manual 53
  • D-Link DVX2000MS | Product Manual - Page 54
    Service. 3. If you have two or more voice services configured, you will be prompted to select which one to edit. If you are prompted, click the VoIP service you want to edit, and click OK. 4. Complete the steps in the Configure VoIP Service Wizard, and click Finish. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 55
    to users page. 3. Click Add. The Direct-Dial Number dialog box opens. 4. In the Phone number box, type a VoIP number. 5. To assign this number to a user, click Yes - calls to this number go directly to the assigned user, choose a user from the list, and click OK. D-Link DVX-2000MS User Manual 55
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    all or one device, you'll use same wizard, which opens when you click Upgrade Device Firmware on the Phone System page. Before starting the wizard, go to the D-Link Support site. Download a copy of the to this upgrade package. Upgrading all devices is recommended. D-Link DVX-2000MS User Manual 56
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    page, review firmware page shows you the status of every device-whether the upgrade started, succeeded, failed, or is still in progress. When the process finishes, if you only want to see devices that failed, select the Show only failed upgrades in the list check box. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 58
    a more complex view, save the history to a CSV file, and use Microsoft Office Excel to perform further analysis. Important: Call durations are approximate. Total minutes will include the time a caller spent waiting in park, waiting on hold, or being transferred. D-Link DVX-2000MS User Manual 58
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    table. 5. Click Save to create a CSV file, which displays more advanced information. 6. Review the following table for guidance on analyzing, filtering, and sorting specific call information. To view View results by To and Minute column From column From column D-Link DVX-2000MS User Manual 59
  • D-Link DVX2000MS | Product Manual - Page 60
    To and Minute column (see VoIP icon) Result column (see Unanswered icon) Note: Incoming calls made using External Access phone numbers are treated as Internal. The log will show which voice service handled the calls because they were made from external phones D-Link DVX-2000MS User Manual 60
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    ; CD players are usually stereo.) 4. In the Volume list, adjust the setting to the appropriate level. Note: To prevent distortion and improve the signal-to-noise ratio of the incoming audio, adjust the volume on the analog audio source to a medium setting. D-Link DVX-2000MS User Manual 61
  • D-Link DVX2000MS | Product Manual - Page 62
    Page The Phone System page shows which phones, users, and services are configured in Microsoft® Response Point™. If you want add, edit, or remove these items, you can click the related tasks in the Tasks list. Wizards help guide which you can select one to remove. D-Link DVX-2000MS User Manual 62
  • D-Link DVX2000MS | Product Manual - Page 63
    the phone service that you've already configured. Remove Phone Service Remove the phone service by uninstalling the phone line adapter. If you have more than one phone line adapter on the phone system, you will be prompted to select the one that you want to remove. D-Link DVX-2000MS User Manual 63
  • D-Link DVX2000MS | Product Manual - Page 64
    the base unit. Because these settings are not updated in real time when the dialog box is open, they will soon not match the base unit's current date and time. Configure E-Mail Server Specifies account information so that voice messages can be retrieved by e-mail. D-Link DVX-2000MS User Manual 64
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    or base unit properties. The information is automatically refreshed every minute. Status of Base Unit The status report of the base unit appears on the right side of the Base Unit page. Connection Reports the status of the base unit's connection to the LAN, as follows: D-Link DVX-2000MS User Manual
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    Section 2 - Installation Storage space Reports the amount of permanent memory available on the base unit to store voicemail files, contacts, and other settings, as follows: Event log Reports a summary of the event log, as follows: D-Link DVX-2000MS User Manual 66
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    only the time as of the last refresh. This setting is not updated in real time. Time since last refresh Displays the time since the base unit settings were last refreshed. D-Link DVX-2000MS User Manual 67
  • D-Link DVX2000MS | Product Manual - Page 68
    Access Designate the external phone numbers that can access Response Point remotely. When people make calls using these specified phone numbers, they will be able to access Response Point as if they had pressed the Response Point button on a phone in the office. D-Link DVX-2000MS User Manual 68
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    and displays these in the Upgrade Base Unit dialog box if the base unit is an earlier version than Administrator. When you click Upgrade in this dialog box, these tasks are performed: 1. A backup of the current phone system configuration and voicemail is created. D-Link DVX-2000MS User Manual 69
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    to the same version. The Assistant program must then be upgraded on each computer on which Assistant is installed. If the version of the base unit is a later version than Administrator, you'll see a message telling you whether an upgrade is mandatory or optional. D-Link DVX-2000MS User Manual 70
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    contact information. • E-mail server password is stored on the base unit indefinitely, or until the phone system administrator removes it. (This only applies if the phone system administrator configures Response Point to send voice messages as e-mail attachments.) D-Link DVX-2000MS User Manual 71
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    Data program ("ResponsePointEraseData.exe")-a tool that the phone system administrator can use to permanently delete all data stored on the base unit. You might want to erase all personal information from the physical device if you are giving it to someone else. D-Link DVX-2000MS User Manual 72
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    Click the Base Unit button. 2. Review information under the Status of Base Unit, Storage Space Use, and IP address to the base unit. 2. Configure the IPSec policy on the LAN to allow unsecure inbound and outbound communication with the IP address of the base unit. D-Link DVX-2000MS User Manual
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    you to voice dial your contacts. The phones listed on the Phone System page of Administrator have been added to the phone system. You can add, edit, and remove phones using commands in the Tasks panel, or by right-clicking on a phone that is displayed in the list. D-Link DVX-2000MS User Manual 74
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    as configure it using the Configure Phone Wizard. During the configuration process, you must assign one user to it. If the phone supports a primary Click Next to display the Who will receive calls on this phone page. To configure a user on the phone that you added 1. Link DVX-2000MS User Manual 75
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    that you want, including changing the primary user of the phone and adding a new user. 5. On the What do you want to name this phone page, change the name if you want to do so. 6. Click Finish. 7. When the configuration process is complete, click Close. D-Link DVX-2000MS User Manual 76
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    on the Phone System page of Administrator. However, the phone configuration is maintained by the base unit so that when it is plugged back in, the phone is registered with the base unit as before. No additional phone you selected by clicking Yes in the message box. D-Link DVX-2000MS User Manual 77
  • D-Link DVX2000MS | Product Manual - Page 78
    page use them when asking for this user. 5. If you chose the user type Group, Job Role, or Location, type the applicable name in the Name box, and type any other names in the Alternate name 1 and Alternate name 2 boxes. 6. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual
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    are available for editing. 5. On the Voicemail and Call Forwarding tabs, make that changes that you want. 6. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 79
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    assigned to a phone. You must first edit the phone to remove the user from it, and then follow the instructions that follow. To remove Response Point user: 1. Click the Phone System button. 2. In the Tasks panel, remove the user by clicking Yes in the message box. D-Link DVX-2000MS User Manual 80
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    as the phone system administrator, to make changes at your discretion. Specifying a Persons Name Callers may use a variety of names or nicknames when asking to speak with a person in your organization. You " instead. 7. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 81
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    to speak with someone serving in a job role using a variety of names.You can specify these alternative use when calling this user. 5. Type alternate job role names in Alternate name 1 and Alternate name 2, as appropriate. 6. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual
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    Click the Identification tab. 4. In the Name box, type the term callers will most likely use when calling this location. 5. Type other names for this location in Alternate name 1 and Alternate name 2, as appropriate. 6. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 83
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    appropriate. 3. Click the Identification tab. 4. In the Name box, type the term callers will mostly likely use when calling the group. 5. Type other group names in Alternate name 1 and Alternate name 2, as appropriate. 6. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 84
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    external callers check box. 5. Click OK in the User Settings dialog box. Note: You can enable or disable the entire directory from the Call Routing page in the Automated Receptionist Properties dialog box. D-Link DVX-2000MS User Manual 85
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    Properties. 3. In the Automated Receptionist Properties dialog box, select the Callers can ask for a directory of users and their extension numbers check box. 4. Click OK. D-Link DVX-2000MS User Manual 86
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    Properties. 3. In the Automated Receptionist Properties dialog box, clear the Callers can ask for a directory of users and their extension numbers check box. 4. Click OK. D-Link DVX-2000MS User Manual 87
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    - Installation Voicemail Response Point supports various configurations for voicemail: You users can make adjustments to their voicemail settings and greetings using Assistant. Setting Voicemail Options You can specify a number OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 88
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    e-mail messages, or both. Later, the employee can change this setting using Assistant. To specify how a user retrieves voice messages: 1. Click the Phone , type the e-mail address to which you want the voicemail sent. 6. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 89
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    tab. 4. Under Voicemail greeting callers will hear for this user, click Specify Voicemail Greeting. 5. Select the default greeting, record a custom greeting, or upload a sound file to use for the greeting. 6. Click OK. 7. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 90
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    In the Tasks panel, under Users, click Edit User, select a user to edit, and click OK. 3. On the Identification tab, click Reset Password. 4. Confirm that you want to reset the password to the default by clicking Yes. 5. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 91
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    over landline phones. To use traditional phone service, you will need to configure at least one phone line adapter for Response Point to work. For access to commands where you can add, edit, and remove phone services, go to the Phone System page in Administrator. D-Link DVX-2000MS User Manual 92
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    line of service: 1. Click the Phone System button. 2. In the Tasks panel, under Phone Service, click Edit Phone Service and select the adapter for the service that you want to edit. 3. Complete the steps of the Configure Phone Service Wizard, and click Finish. D-Link DVX-2000MS User Manual 93
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    . For example, you can block outbound calls on a line. To edit phone service: 1. Click the Phone System button. 2. In the Tasks panel, under Phone Service, click Edit Phone Service. 3. Complete the steps of the Configure Phone Service Wizard, and click Finish. D-Link DVX-2000MS User Manual 94
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    in the phone system, you will be prompted to select which one to remove. If you are prompted, click the adapter that has the service that you want to remove, and then click OK. 4. Confirm that you want to remove this service by clicking Yes in the message box. D-Link DVX-2000MS User Manual 95
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    3. Review the event summary and list of events. 4. Filter the events, as needed, using options in the Show list. 5. Click Base Unit Performance for more information about the base unit. Note: To see more details about an event, double-click the row in which it appears. D-Link DVX-2000MS User Manual
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    free space is reached. These files are deleted in this order: 1. All files in the temporary folder on the base unit. 2. All personal contacts. 3. All voicemail older than 15 days. Note: This information also appears under Storage Space Use in the Base Unit page. D-Link DVX-2000MS User Manual 97
  • D-Link DVX2000MS | Product Manual - Page 98
    Click the Base Unit button. 2. In the Tasks panel, under Status, click View Storage Space Detail. 3. Review Storage Space Summary and Voicemail Storage Used by User to determine if you need to ask employees to delete voice messages. 4. When finished, click Close. D-Link DVX-2000MS User Manual 98
  • D-Link DVX2000MS | Product Manual - Page 99
    Click the Base Unit button. 2. In the Tasks panel, under Properties, click Change Password. 3. In the Current password box, type the current password (the default is admin). 4. In the New password and Confirm password boxes, type the new password. 5. Click OK. D-Link DVX-2000MS User Manual 99
  • D-Link DVX2000MS | Product Manual - Page 100
    to establish a high-speed Internet connection with an Internet service provider. To configure the e-mail server: 1. Click the Base Unit button. 2. In the Tasks panel, under Properties, be necessary to add the sending e-mail address to your "safe sender" list. D-Link DVX-2000MS User Manual 100
  • D-Link DVX2000MS | Product Manual - Page 101
    values in the base unit date and time options initially reflect the current settings from the base unit. Because these settings are not updated in real time when the dialog box is open, they will soon not match the base unit's current date and time. 4. Click OK. D-Link DVX-2000MS User Manual 101
  • D-Link DVX2000MS | Product Manual - Page 102
    on an encrypted drive on the LAN. , and put the CD or DVD in a locked drawer. To back up the base unit: 1. Click the Base Unit button. 2. In the Tasks panel, under Backup, click Create Backup. 3. Enter information in the Create Backup dialog box, and click OK. D-Link DVX-2000MS User Manual 102
  • D-Link DVX2000MS | Product Manual - Page 103
    passwords will have to be reset. In particular, the base unit password and extension number passwords will be reset to their default values. The e-mail server password must be re-entered. To restore a backup of the base unit: 1. Click the Base Unit is restored. D-Link DVX-2000MS User Manual 103
  • D-Link DVX2000MS | Product Manual - Page 104
    that user to all (or most) of the phones. Setting up the Automated Receptionist Plan (the default) or Receptionist Plan is automatic when you select the plan that you want in Administrator. Setting up the Multiple Phones Ring Plan requires a few more setup steps. D-Link DVX-2000MS User Manual 104
  • D-Link DVX2000MS | Product Manual - Page 105
    operator to handle these situations. You can also specify what greetings the automated voice will use and whether the directory is available to people calling your business. To specify an Automated Receptionist the person who will perform this role. 5. Click OK. D-Link DVX-2000MS User Manual 105
  • D-Link DVX2000MS | Product Manual - Page 106
    Section 2 - Installation Setting Up a Receptionist Plan The Receptionist Plan is useful for your office if you want a person to answer calls and transfer them accordingly. To specify or to the Automated Receptionist when that person can't answer the phone. D-Link DVX-2000MS User Manual 106
  • D-Link DVX2000MS | Product Manual - Page 107
    Section 2 - Installation Setting Up an Operator Setting up an operator is a support feature of the Automated Receptionist Plan. Occasionally, a caller may want to speak to a person as the operator to handle situations when this person cannot answer the phone. D-Link DVX-2000MS User Manual 107
  • D-Link DVX2000MS | Product Manual - Page 108
    Plan is a manually configured plan, based on the page, you can then specify that the "Receptionist" user receive incoming phone calls. When calls are sent to the "Receptionist" user, both Rene's and Diane's phones ring because "Receptionist" is assigned to both phones. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 109
    skip the Confirm the identity of the phone page. 4. On the Who will receive calls on this phone page of the Configure Phone Wizard, click Assign User used by someone who is assigned to answer calls. Now you'll assign the job-role user to receive incoming phone calls. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 110
    to Answer Calls dialog box. 4. Place a test call to your office. Each of the phones that you edited should now ring when the call arrives. D-Link DVX-2000MS User Manual 110
  • D-Link DVX2000MS | Product Manual - Page 111
    handle these situations. You can also specify what greetings the Automated Receptionist will use and whether the directory is available to people calling your business. To configure and configuring prompts for the Automated Receptionist to use. 4. Click OK. D-Link DVX-2000MS User Manual 111
  • D-Link DVX2000MS | Product Manual - Page 112
    Select the Welcome greeting check box. 4. Click Configure, and decide whether you want to use the system-provided greeting, record a custom greeting, or upload a sound file with the greeting click OK in the Configure Automated Receptionist Properties dialog box. D-Link DVX-2000MS User Manual 112
  • D-Link DVX2000MS | Product Manual - Page 113
    informal tone. If your business provides financial services, however, you may want a professional, formal tone. • The final recording should not have unintentional pauses or verbal stutters (such as "uh..."). If you are not happy with the recording, do it again. D-Link DVX-2000MS User Manual 113
  • D-Link DVX2000MS | Product Manual - Page 114
    easy to understand? • Because your greeting is the voice of your business, you may want to ask a few callers for their opinion of the recording. D-Link DVX-2000MS User Manual 114
  • D-Link DVX2000MS | Product Manual - Page 115
    first by conflicts. For example, if two employees have used Bypass Receptionist for the same incoming phone number, these conflicts Bypass Receptionist. 3. Select the Allow calls to bypass the receptionist based on the caller ID phone number check box. 4. Note any D-Link DVX-2000MS User Manual 115
  • D-Link DVX2000MS | Product Manual - Page 116
    by entering their passwords using the keypad. To configure External Access: 1. Click the Call Routing button. 2. In the Tasks panel, click Configure External Access. 3. Add, edit, or remove users and their respective phone numbers in this dialog box. 4. Click OK. D-Link DVX-2000MS User Manual 116
  • D-Link DVX2000MS | Product Manual - Page 117
    to another user, select the user and extension number in the Forward to box. 7. If appropriate, select an alternative method for call handling by using the If the other user doesn't answer and Forward to boxes. 8. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 117
  • D-Link DVX2000MS | Product Manual - Page 118
    . Introduction Assistant is the program that employees use to manage their personal phone system settings. well as see incoming call notifications. • Log Off disconnects Assistant from the base unit and logs you off the program. • Exit logs you off of . D-Link DVX-2000MS User Manual 118
  • D-Link DVX2000MS | Product Manual - Page 119
    . If you continue to log on without upgrading, but cannot connect to the base unit, ask the phone system administrator for a newer version of the Assistant software. Note: When upgrading to a newer version of Assistant, your existing settings will be maintained. D-Link DVX-2000MS User Manual 119
  • D-Link DVX2000MS | Product Manual - Page 120
    password you set is also used to access your voicemail. If you haven't yet changed it, the default password is 9999. 4. In the Base unit list, click the base unit on your office LAN. 5. Select the Remember logon settings check box, if you want. 6. Click Log On. D-Link DVX-2000MS User Manual 120
  • D-Link DVX2000MS | Product Manual - Page 121
    contact the phone system administrator. Specifying Your Name Callers may request to speak with you by using a variety of names and nicknames. You can specify these names so that incoming calls are Lazlow" instead. 6. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 121
  • D-Link DVX2000MS | Product Manual - Page 122
    Settings menu, click Identification. 2. In the Name box, type the term callers will most likely use when calling this user. 3. In Alternate name 1 and Alternate name 2 boxes, type other job role names, if necessary. 4. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 122
  • D-Link DVX2000MS | Product Manual - Page 123
    the default password is 9999. To change your password: 1. On the Settings menu, click Identification. 2. Under Extension number and password, click Change Password. 3. In the Change Password dialog box, type the old password, type a new password, and then confirm the new password. D-Link DVX-2000MS
  • D-Link DVX2000MS | Product Manual - Page 124
    . 2. Select the List this user and extension number in the directory accessible to external callers check box. 3. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 124
  • D-Link DVX2000MS | Product Manual - Page 125
    keypad. Dialing an External Call You can manually dial an external, local call-that is, to place a call to an outside phone number. To manually dial an external call: 1. Pick up the receiver of the phone. 2. Dial 9, and enter the phone number using the keypad. D-Link DVX-2000MS User Manual 125
  • D-Link DVX2000MS | Product Manual - Page 126
    keypad (or memorize it) when you call a contact. Voice Dialing an Internal Call You can use the voice-dialing feature to place an internal call by simply speaking the name of a Response the person you want to contact, followed by either "home," "work," or "mobile." D-Link DVX-2000MS User Manual 126
  • D-Link DVX2000MS | Product Manual - Page 127
    a call, pick up the receiver of the phone. Tip: You can park calls using the Response Point button. Also, you can place calls on hold. Calls on hold To transfer a call using manual dialing: 1. Hang up the phone. 2. Press 7 * 0 followed by the extension number. D-Link DVX-2000MS User Manual 127
  • D-Link DVX2000MS | Product Manual - Page 128
    retrieve it at a phone in the warehouse, the back office, or at another desk. Response Point™ supports nine parking spaces for calls. Important If you place a call internally to another employee and that employee parks parked, you can simply say "Retrieve my call." D-Link DVX-2000MS User Manual 128
  • D-Link DVX2000MS | Product Manual - Page 129
    to another user, click the user and extension number in the Forward to list. 5. Specify an alternative method for call forwarding using the If the other user doesn't answer and Forward to lists, if necessary. 6. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 129
  • D-Link DVX2000MS | Product Manual - Page 130
    communicate with employees in the warehouse, as in, "Diane, there is a customer here to see you." You can use the PA feature if you have permission to do so. To make an announcement over the PA system: 1. Dial 872 (or 8PA). 2. Make your announcement and hang up. D-Link DVX-2000MS User Manual 130
  • D-Link DVX2000MS | Product Manual - Page 131
    the phone company; by a contact store such as Outlook, Windows Address Book (for Windows XP), or Windows Contacts (for Windows Vista); or on, Assistant associates with the phone that you want to use. The extension numbers related to the phone will receive call in. D-Link DVX-2000MS User Manual 131
  • D-Link DVX2000MS | Product Manual - Page 132
    provided by the phone company and information in the associated contact store, such as Outlook, Windows Address Book (for Windows XP), or Windows Contacts (for Windows Vista), if any. To set (such as Outlook). 5. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 132
  • D-Link DVX2000MS | Product Manual - Page 133
    Address Book (for use regularly. Importing unnecessary contacts consumes memory-which may affect how well the Automated Receptionist interprets the speech of callers. Response Point will prevent you from importing contacts if the storage space on the base unit Link DVX-2000MS User Manual 133
  • D-Link DVX2000MS | Product Manual - Page 134
    Section 2 - Installation Adding and Editing Contacts You can manually add up to 1100 contacts on the Contacts tab. In addition, if you want to edit caller ID information that incoming call notifications display. The phone company provides caller ID information. D-Link DVX-2000MS User Manual 134
  • D-Link DVX2000MS | Product Manual - Page 135
    to add contacts but your personal limit of 1100 has been reached, you must delete contacts that you use infrequently before adding the new ones. To delete contacts: 1. On the Settings menu, click Contacts. Click OK. 4. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 135
  • D-Link DVX2000MS | Product Manual - Page 136
    change voicemail settings: 1. On the Settings menu, click Voicemail. 2. Specify the options that you want to change. 3. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 136
  • D-Link DVX2000MS | Product Manual - Page 137
    , or both. 3. Under Message retrieval, select the option you want. If you selected the Receive messages as attachments to e-mail check box, type the e-mail address to which you want the voicemail sent. 4. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 137
  • D-Link DVX2000MS | Product Manual - Page 138
    a favorable impression of you and your business. Review tips on recording your greeting before proceeding to change default greeting, record a custom greeting, or upload a sound file to use as the greeting. 3. Click OK. 4. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 139
    , informal tone. If your business provides financial services, however, you may want a professional, formal tone. • The final recording should not have unintentional pauses or verbal stutters (such as "uh..."). If you are not happy with the recording, do it again. D-Link DVX-2000MS User Manual 139
  • D-Link DVX2000MS | Product Manual - Page 140
    ? Is it easy to understand? • Because your greeting represents your professional image, you may want to ask a few callers for their opinion of the recording. D-Link DVX-2000MS User Manual 140
  • D-Link DVX2000MS | Product Manual - Page 141
    using the keypad. Note: This password is the same for logging on to Assistant. If you haven't changed it, the default password is 9999. 4. Listen to the instructions, and select the number of the option that you want. Important: Voice messages that you retrieve by phone are stored on the base unit
  • D-Link DVX2000MS | Product Manual - Page 142
    using the keypad. Note: This password is the same for logging on to Assistant. If you haven't changed it, the default password is 9999. 5. Listen to the instructions, and select the number of the option that you want. Important: Voice messages that you retrieve by phone are stored on the base unit
  • D-Link DVX2000MS | Product Manual - Page 143
    Section 2 - Installation From an E-Mail Program You can review voice messages as attachments to e-mail messages. To review your voice messages from an e-mail program: 1. Open your e-mail program. 2. have to install a media player, such as Windows Media Player. D-Link DVX-2000MS User Manual 143
  • D-Link DVX2000MS | Product Manual - Page 144
    or the base unit are no longer connected to the network, and requires you to reconnect them. • The network is down, or communication is somehow being blocked. Try restarting the network. • The base unit is not responding, and it probably needs to be restarted. D-Link DVX-2000MS User Manual 144
  • D-Link DVX2000MS | Product Manual - Page 145
    Troubleshooting Why isn't the base unit responding? This condition may occur when there is a connectivity issue between the computer on which Administrator is running and the base unit adapter and my phone on the Phone System page, but I still can't receive or place Link DVX-2000MS User Manual 145
  • D-Link DVX2000MS | Product Manual - Page 146
    yet. Contact your phone service provider's customer support service for more information. Why can't our employees add contacts using Assistant? This condition may occur when the base unit storage space is at full capacity for Response Point files. Go to the Base Unit page, and confirm that more
  • D-Link DVX2000MS | Product Manual - Page 147
    Troubleshooting base unit. Using using Assistant. To reclaim the lost storage space, remove and then re-add the user to the phone system using Administrator. When you do this, all contacts, voice messages, and settings associated with this user will be lost. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 148
    on Assistant If you choose to use a third-party firewall instead of the default Windows Firewall, Assistant will not be able communicate with the base unit. A firewall blocks requests or communication attempts from any unspecified programs. To avoid this problem, create a firewall exception in your
  • D-Link DVX2000MS | Product Manual - Page 149
    Troubleshooting Why did I lose my call when I put it on hold? You can put your calls on hold, if your phone supports that feature, or park it, using address to the list of approved senders so that messages from the base unit spam, report the problem to your phone system Link DVX-2000MS User Manual 149
  • D-Link DVX2000MS | Product Manual - Page 150
    Troubleshooting Why doesn't the Response Point™ confirmation prompt fill in the name of the person I asked to voice dial? If you use on the base unit is use Assistant to remove the contact from the phone system, re-add the contact, and then try placing your call again. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 151
    window? This condition may occur if the information exchanged between Assistant and your contact store (that is, Outlook, Windows Address Book, or Windows Contacts) are temporarily out of sync. To resolve this issue, simply exit Assistant and restart the program. D-Link DVX-2000MS User Manual 151
  • D-Link DVX2000MS | Product Manual - Page 152
    IP address, subnet mask, and the default gateway of your adapter. If the address is 0.0.0.0, check your adapter installation, security settings, and the settings on your access point. Some firewall software programs may block a DHCP request on newly installed adapters. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 153
    as the LAN IP address of your access point (192.168.0.1). Set Primary DNS the same as the LAN IP address of your access point (192.168.0.1). The Secondary DNS is not needed or you may enter a DNS server from your ISP. Step 5 Click OK twice to save your settings. D-Link DVX-2000MS User Manual 153
  • D-Link DVX2000MS | Product Manual - Page 154
    Support via FX) ATA • Automated Attendant (DTMF & Speech-based Address and Service Configuration 2000MS-5 Dimensions (WxHxD): 9.5" x 14.0" x 27.0" • DVG-2000MS-5 Weight: 40.0 lbs • DVG-2000MS-10 Dimensions: (WxHxD): 12.5" x 18.0" 24.0" • DVG-2000MS-10 Weight: 65.0 lbs D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 155
    products, domain names, e-mail addresses, logos, people, places, and events deplicted herein are fictitious. No association with any real company, organization, product, domain name, e-mail address, logo, person, places or events is intended or should be inferred. D-Link DVX-2000MS User Manual 155
  • D-Link DVX2000MS | Product Manual - Page 156
    issues, and other product-related updates. For customers within the United States: Phone Support: (888) 404-6262 For customers within Canada: Phone Support: (888) 404-6262 Internet Support: http://support.dlink.com Internet Support: http://support.dlink.com D-Link DVX-2000MS User Manual 156
  • D-Link DVX2000MS | Product Manual - Page 157
    the defective Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware. All Hardware or part thereof that is replaced by D-Link, or for which the purchase price is refunded, shall become the property of D-Link upon replacement or refund. D-Link DVX-2000MS User Manual 157
  • D-Link DVX2000MS | Product Manual - Page 158
    Link determines in its sole discretion that it is not practical to replace the non-conforming Software, the price to the original purchase point based on its return policy. obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will dlink.com/. D-Link DVX-2000MS User Manual 158
  • D-Link DVX2000MS | Product Manual - Page 159
    Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any common carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an address in the United FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. D-Link DVX-2000MS User Manual 159
  • D-Link DVX2000MS | Product Manual - Page 160
    from D-Link Corporation/D-Link Systems, Inc., as stipulated by the United States Copyright Act of 1976 and any amendments thereto. Contents are subject to change without prior notice. Copyright ©2008 by D-Link Corporation/D-Link Systems, Inc. All rights reserved. D-Link DVX-2000MS User Manual 160
  • D-Link DVX2000MS | Product Manual - Page 161
    The firmware setting is not accessible by the end user. For detailed warranty information applicable to products purchased outside the United States, please contact the corresponding local D-Link office. This class B digital apparatus complies with Canada ICE-003 D-Link DVX-2000MS User Manual 161
  • D-Link DVX2000MS | Product Manual - Page 162
    Appendix F - Registration Registration Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. Version 1.2 October 15, 2008 D-Link DVX-2000MS User Manual 162
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