Dell 464-5093 Quick Reference Guide

Dell 464-5093 - OptiPlex - 760 Manual

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  • Dell 464-5093 | Quick Reference Guide - Page 1
    provides a features overview, specifications, and quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Models DCSM, DCNE, DCCY, and DCTR www.dell.com
  • Dell 464-5093 | Quick Reference Guide - Page 2
    use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this
  • Dell 464-5093 | Quick Reference Guide - Page 3
    Contents 1 About Your Computer 7 Desktop - Front View 7 Desktop - Back View 8 Desktop - Back Panel Connectors 9 Mini Tower - Front View 10 Mini Tower - Back View 11 Mini Tower - Back Panel Connectors 12 Small Form Factor - Front View 13 Small Form Factor - Back View 14 Small Form Factor -
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    ® Windows Vista® Operating System 30 Microsoft Windows® XP 30 3 Specifications 35 4 Troubleshooting 45 Using the Hardware Troubleshooter 45 Tips 46 Power Problems 46 Memory Problems 47 Lockups and Software Problems 48 Dell Technical Update Service 49 Dell Diagnostics 50 4 Contents
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    60 6 Finding Information 63 7 Getting Help 65 Obtaining Assistance 65 Technical Support and Customer Service . . . . . 66 DellConnect 66 Online Services 66 AutoTech Service 67 Automated Order-Status Service 67 Problems With Your Order 67 Product Information 68 Returning Items for Warranty
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    6 Contents
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    About Your Computer Desktop - Front View 1 2 3 4 5 11 10 98 76 1 optical drive 3 USB 2.0 connectors (2) 5 power button, power light 7 network-connectivity light 9 headphone connector 11 floppy drive or Media Card Reader (optional) 2 optical-drive eject button 4 hard-drive activity light 6
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    Desktop - Back View 1 2 3 6 1 expansion-card slots (3) 3 cover release latch 5 power connector 5 4 2 air vent 4 padlock rings 6 back-panel connectors 8 About Your Computer
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    Desktop - Back Panel Connectors 1 2 3 4 5 6 7 11 10 1 parallel connector 3 link-integrity light 5 network-activity light 7 line-in connector 9 VGA video connector 11 DisplayPort connector 9 8 2 serial connector 4 network connector 6 line-out connector 8 USB 2.0 connectors (6) 10 eSATA
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    Mini Tower - Front View 1 2 3 4 12 5 11 6 10 7 9 8 1 optical drive 3 optional optical drive bay 5 optional floppy drive eject button 7 hard-drive activity light 9 diagnostic lights (4) 11 microphone connector 2 optical-drive eject button 4 floppy drive or Media Card Reader (optional) 6 USB
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    Mini Tower - Back View 6 1 5 4 2 3 1 power connector 3 expansion-card slots (4) 5 padlock rings 2 back-panel connectors 4 air vent 6 cover release latch About Your Computer 11
  • Dell 464-5093 | Quick Reference Guide - Page 12
    Mini Tower - Back Panel Connectors 1 2 3 4 5 6 7 11 10 1 parallel connector 3 link-integrity light 5 network-activity light 7 line-in connector 9 VGA video connector 11 DisplayPort connector 9 8 2 serial connector 4 network connector 6 line-out connector 8 USB 2.0 connectors (6) 10 eSATA
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    Small Form Factor - Front View 1 2 3 4 5 6 11 10 9 8 7 1 optical drive 2 optical-drive eject button 3 USB 2.0 connectors (2) 4 network-connectivity light 5 diagnostic lights (4) 6 hard-drive activity light 7 power button, power light 8 microphone connector 9 headphone connector
  • Dell 464-5093 | Quick Reference Guide - Page 14
    Small Form Factor - Back View 1 2 5 4 3 1 padlock rings 3 power connector 5 expansion-card slots (2) 2 cover release latch 4 back-panel connectors Small Form Factor - Back Panel Connectors 1 2 3 4 5 6 7 11 10 1 parallel connector 3 link-integrity light 5 network-activity light 7 line
  • Dell 464-5093 | Quick Reference Guide - Page 15
    Ultra Small Form Factor - Front View 1 2 34 98 1 USB 2.0 connectors (2) 3 hard drive activity light 5 air vents 7 optical drive 9 air vents 76 5 2 microphone connector 4 power button, power light 6 optical-drive eject button 8 headphone connector Ultra Small Form Factor - Back View 1 2 3
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    Ultra Small Form Factor - Back Panel Connectors 1 2 3 4 5 11 10 9 1 parallel connector 3 network connector 5 line-out connector 7 USB 2.0 connectors (5) 9 DVI video connector 11 diagnostic lights (4) 6 8 7 2 link-integrity light 4 network-activity light 6 line-in connector 8 serial
  • Dell 464-5093 | Quick Reference Guide - Page 17
    cable • DisplayPort cable • DisplayPort to DVI adapter • White DVI cable • Dual monitor Y-adapter cable NOTE: The desktop, mini-tower, and small form factor computers natively support either a VGA or a DisplayPort connection. NOTE: The ultra small form factor computer natively
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    18 Setting Up Your Computer
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    Setting Up Your Computer 19
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    20 Setting Up Your Computer
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    2 Connect a USB device, such as a keyboard or mouse. NOTICE: Ensure that you connect the network cable to the connector identified with the icon shown in the following illustration. 3 Connect the network cable. NOTICE: Ensure that you connect the modem to the connector identified with the icon
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    5 Connect the power cable(s). NOTE: If you are using an ultra small form factor computer, see "Connecting the AC Power Adapter (Ultra Small Form Factor Only)" on page 23. 22 Setting Up Your Computer
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    6 Press the power buttons on the monitor and the computer. 7 Connect to your network. Connecting the AC Power Adapter (Ultra Small Form Factor Only) 1 Connect the AC power adapter to the power connector on the back of the computer. Ensure that the latch clicks into place for a secure connection. 2
  • Dell 464-5093 | Quick Reference Guide - Page 24
    1 2 1 grounding source (screw) 2 metal ground connector 4 Connect the AC power cable to the power outlet. The AC power adapter has a status light that is off when the adapter is not plugged into the power outlet, and it is green or amber for the following different states: • green light - solid
  • Dell 464-5093 | Quick Reference Guide - Page 25
    Ultra Small Form Factor Cable Cover (Optional) Attaching the Cable Cover 1 Ensure that all external device cables are threaded through the hole in the cable cover. 2 Connect all device cables to the connectors on the back of the computer. 3 Hold the bottom of the cable cover to align the tabs with
  • Dell 464-5093 | Quick Reference Guide - Page 26
    below when installing your computer in an enclosure. CAUTION: Before installing your computer in an enclosure, read the safety instructions that shipped with your computer. NOTICE: The operating temperature specifications indicated in this document reflects the maximum ambient operating temperature
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    • Leave a 10.2-cm (4-in) minimum clearance on all sides of the computer that have air vents to permit the airflow required for proper ventilation. • If your enclosure has doors, the doors need to be of a type that allows at least a 30-percent airflow through the enclosure at the front and at the
  • Dell 464-5093 | Quick Reference Guide - Page 28
    you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular phone service for setup instructions. Setting Up Your Internet Connection To set up an Internet connection with a desktop shortcut provided by your ISP: 1 Save and close any
  • Dell 464-5093 | Quick Reference Guide - Page 29
    Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service Next. If you selected Set up my connection manually in step 3, continue to step 5. Otherwise, follow the instructions on the screen to complete the setup. NOTE
  • Dell 464-5093 | Quick Reference Guide - Page 30
    from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable
  • Dell 464-5093 | Quick Reference Guide - Page 31
    Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers. To prepare a new computer for the file transfer: 1 Open the Files and Settings Transfer
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    Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media. To create a wizard disk, use your
  • Dell 464-5093 | Quick Reference Guide - Page 33
    chose for transferring your settings and files and click Next. Follow the instructions on the screen. The wizard reads the collected files and settings and new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To
  • Dell 464-5093 | Quick Reference Guide - Page 34
    34 Setting Up Your Computer
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    Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→Help and Support and select the option to view information about your computer. Processor Processor type Level 2 (L2) cache Intel® Core™2 Duo; FSB up to 1333 MHz Intel
  • Dell 464-5093 | Quick Reference Guide - Page 36
    at total system memory of greater than 512 MB PCI Express x16 slot can support either a PCI Express card or a DVI graphics card (for dual-monitor support) NOTE: The ultra small form factor computer supports integrated video only. ADI 1984A high definition audio PCI 2.3 PCI Express 2.0 SATA 1.0A and
  • Dell 464-5093 | Quick Reference Guide - Page 37
    Cards PCI (without riser card) mini tower two full height cards desktop two low profile cards small form factor one half length card PCI (with riser card) desktop up to two full height or half length cards one low profile card PCI Express x1 mini tower one full height card PCI Express
  • Dell 464-5093 | Quick Reference Guide - Page 38
    Drives (continued) 3.5-inch drive bay mini tower and desktop 3.5-inch slimline bay small form factor 3.5-inch D-module bay ultra small form factor Internally accessible: 3.5-inch SATA drive bays mini tower desktop, small form factor, and ultra small form factor Available devices: 3.5-inch SATA hard
  • Dell 464-5093 | Quick Reference Guide - Page 39
    Connectors External connectors: Audio back panel front panel eSATA Network adapter Parallel Serial USB front panel back panel Video mini tower, desktop, and small form factor ultra small form factor System board connectors: PCI mini tower and desktop small form factor connector size connector data
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    connector 164 pins 16 PCI Express lanes four connectors two connectors one connector 7-pin connector four connectors two connectors 240 pins one 10-pin connector (supports two USB ports) one 34-pin connector one 26-pin slim connector 40 Specifications
  • Dell 464-5093 | Quick Reference Guide - Page 41
    the computer does not start indicates that the system board cannot start initialization. This could be a system board or a power supply problem (see "Power Problems" on page 46). Drive activity light green light - A blinking green light indicates that the computer is reading data from or writing
  • Dell 464-5093 | Quick Reference Guide - Page 42
    Controls and Lights (continued) Diagnostic lights four lights NOTE: For the ultra small form factor computer, the diagnostic lights are on the back panel. See "Ultra Small Form Factor - Back View" on page 15. Back of the computer: Link integrity light on green light - A good 10 Mbps connection
  • Dell 464-5093 | Quick Reference Guide - Page 43
    Power (continued) Voltage (see the safety information that shipped with your computer for important voltage setting information) mini tower desktop small form factor ultra small form factor Coin-cell battery 115/230 VAC, 50/60 Hz, 3.6/1.8 A 115/230 VAC, 50/60 Hz, 4.0/2.0 A 115/230 VAC, 50/60 Hz,
  • Dell 464-5093 | Quick Reference Guide - Page 44
    Physical (continued) Weight mini tower desktop small form factor ultra small form factor 12.7 kg (28.0 lb) 10.4 kg (23 lb) 7.4 kg (16.4 lb) without cable cover - 4.5 kg (10 lb) with standard cable cover - 4.9 kg (10.8 lb) with extend cable cover - 4.9 kg (10.8 lb) Environmental Temperature:
  • Dell 464-5093 | Quick Reference Guide - Page 45
    outlet before opening the cover. NOTE: For detailed troubleshooting information, including responding to system messages, see your Service Manual on support.dell.com. Using the Hardware Troubleshooter To start the Hardware Troubleshooter to resolve hardware incompatibility: Windows Vista®: 1 Click
  • Dell 464-5093 | Quick Reference Guide - Page 46
    part before the problem started, review support personnel to diagnose and fix the problem(s). • If an error message occurs in a program, see the program documentation. Power Problems • If the display is connected and powered on, see (see your Service Manual at support.dell.com). I F T H E P O W E R L
  • Dell 464-5093 | Quick Reference Guide - Page 47
    problem, a device may be malfunctioning or incorrectly installed. • Ensure that the processor power cable is securely connected to the system board power connector (see your Service Manual at support outlet Memory Problems CAUTION: if that resolves the problem. • See the OTHER MEMORY PROBLEMS - •
  • Dell 464-5093 | Quick Reference Guide - Page 48
    supported by your computer, see "Memory" on page 35. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 50). Lockups and Software Problems A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, the instructions on
  • Dell 464-5093 | Quick Reference Guide - Page 49
    and then reinstall the program. Dell Technical Update Service • The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate. Troubleshooting 49
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    to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. Starting the Dell Diagnostics From the Dell Drivers and Utilities Media NOTE: The Dell list appears, highlight CD/DVD/CD-RW and press . 50 Troubleshooting
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    version that is appropriate for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen. Troubleshooting 51
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    52 Troubleshooting
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    Reinstalling Software Drivers Identifying Drivers 1 Locate the list of devices for your computer. Microsoft® Windows Vista®: a Click the Windows Vista Start button™ Computer. b Click Properties→Device Manager. , and right-click NOTE: The User Account Control window may appear. If you are an
  • Dell 464-5093 | Quick Reference Guide - Page 54
    Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities 3 Click the Drivers tab→Roll Back Driver. If Device Driver Rollback does not resolve the problem, use System Restore (see "Restoring Your Operating System" on page 56) to return your
  • Dell 464-5093 | Quick Reference Guide - Page 55
    window. 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then either that you must find the drivers that came with the specific device. Manually Reinstalling Drivers After extracting the driver files to your hard drive as
  • Dell 464-5093 | Quick Reference Guide - Page 56
    6 Click Browse and browse to the location to which you previously copied the driver files. 7 Click the name of the driver→OK→Next. 8 Click Finish and restart your computer. Microsoft Windows XP: 1 Click the Start →Settings →Control Panel. 2 Double click the System icon and then click the Hardware
  • Dell 464-5093 | Quick Reference Guide - Page 57
    Using Microsoft® Windows® System Restore NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Starting System Restore Windows Vista: 1 Click Start . 2 In the Start Search box, type System
  • Dell 464-5093 | Quick Reference Guide - Page 58
    , back up the data before using these options. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. Dell Factory Image Restore (Windows Vista Only
  • Dell 464-5093 | Quick Reference Guide - Page 59
    9 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next. The restore process begins and may take 5 or more minutes to complete. A message appears when the operating system and factory-installed
  • Dell 464-5093 | Quick Reference Guide - Page 60
    Windows XP: Removing Dell PC Restore: NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer operating system. It is recommended that you do
  • Dell 464-5093 | Quick Reference Guide - Page 61
    the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 6 Press any key to Boot from CD-ROM, and follow the instructions on the screen to complete the installation. 7 Reinstall the device drivers, virus protection program, and other software. Reinstalling Software 61
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    62 Reinstalling Software
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    Code is located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support • Enter the Express Service Code to direct your call when contacting support NOTE: Your Service Tag/Express Service Code is located on your computer. Drivers and
  • Dell 464-5093 | Quick Reference Guide - Page 64
    instructions • Regulatory information • Ergonomics information • End User License Agreement Service Manual • How to remove and replace parts The Service Manual for your computer can be found at support.dell.com. • How to configure system settings • How to troubleshoot and solve problems Dell
  • Dell 464-5093 | Quick Reference Guide - Page 65
    extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 66 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell
  • Dell 464-5093 | Quick Reference Guide - Page 66
    For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 66. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and
  • Dell 464-5093 | Quick Reference Guide - Page 67
    AutoTech Service Dell's automated support service-AutoTech-provides service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 71. Problems With Your Order If you have a problem
  • Dell 464-5093 | Quick Reference Guide - Page 68
    Dell Diagnostics (see "Contacting Dell" on page 71). 3 Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit. 4 Pack the equipment to be returned in the original (or equivalent) packing materials. You
  • Dell 464-5093 | Quick Reference Guide - Page 69
    code helps Dell's automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the
  • Dell 464-5093 | Quick Reference Guide - Page 70
    the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion code, or diagnostic code: Description of problem and troubleshooting procedures you performed: 70 Getting Help
  • Dell 464-5093 | Quick Reference Guide - Page 71
    A Country/Region drop-down menu at the bottom of the page. 2 Click Contact Us on the left side of the page, and select the appropriate service or support link based on your need. 3 Choose the method of contacting Dell that is convenient for you. Getting Help 71
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    72 Getting Help
  • Dell 464-5093 | Quick Reference Guide - Page 73
    65, 71 software updates, 51 Support Utility, 51 technical support and customer service, 66 Technical Update Service, 49 Dell Diagnostics, 50 starting Technology Guide, 64 DellConnect, 66 Desktop System Software, 63 diagnostics Dell, 50 documentation, 63 Dell Technology Guide, 64 Service Manual, 64
  • Dell 464-5093 | Quick Reference Guide - Page 74
    , 64 reinstalling drivers and utilities, 54 software, 53 S safety information, 64 Service Manual, 64 Service Tag, 63 setup computer, 17 installing your computer in an enclosure, 26 Internet, 28 quick setup, 17 software problems, 48 reinstalling, 53 troubleshooting, 48-49 updates, 49 74 Index
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    , 65 contacting Dell, 71 DellConnect, 66 online services, 66 regional, 66 technical support and customer service, 66 support information, 64 System Restore, 56-57 T Terms and Conditions, 64 transferring information to a new computer, 30 troubleshooting, 45, 64 blue screen, 49 computer not responding
  • Dell 464-5093 | Quick Reference Guide - Page 76
    Windows XP Device Driver Rollback, 54 Files and Settings Transfer Wizard, 30 reinstalling, 63 returning to a previous device driver version, 54 setting up Internet connection, 29 System Restore, 56-57 wizards Files and Settings Transfer Wizard, 30 Program Compatibility wizard, 48 76 Index
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www.dell.com | support.dell.com
Dell™ OptiPlex™ 760
Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup,
software, and troubleshooting information for your computer. For more
information about your operating system, devices, and technologies, see
the
Dell Technology Guide
at
support.dell.com
.
Models DCSM, DCNE, DCCY, and DCTR