Dell Alienware AW3420DW Monitor Users Guide
Dell Alienware AW3420DW Manual
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- Dell Alienware AW3420DW | Monitor Users Guide - Page 1
Alienware AW3420DW Monitor User's Guide Model: AW3420DW Regulatory model: AW3420DWb - Dell Alienware AW3420DW | Monitor Users Guide - Page 2
to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other - Dell Alienware AW3420DW | Monitor Users Guide - Page 3
Rear and bottom view 10 Monitor specifications 12 Resolution specifications 14 Supported video modes 14 Preset display modes 15 Electrical specifications 16 Physical guidelines 23 Cleaning your monitor 23 Setting up the monitor 24 Attaching the stand 24 Connecting the computer 28 |3 - Dell Alienware AW3420DW | Monitor Users Guide - Page 4
OSD) menu 34 Accessing the menu system 34 OSD warning message 44 Setting the maximum Dell Support website 47 Navigating the AlienFX window 48 Creating a theme 50 Setting lighting effects 51 Troubleshooting 54 Self-test 54 Built-in diagnostics 55 Common problems 56 Product specific problems - Dell Alienware AW3420DW | Monitor Users Guide - Page 5
About your monitor Package contents Your monitor ships with the components shown below. If any component is missing, contact Dell technical support. For more information see Contact Dell. NOTE: Some components may be optional and may not ship with your monitor. Some features or media may not be - Dell Alienware AW3420DW | Monitor Users Guide - Page 6
(varies by country) DisplayPort cable (DisplayPort to DisplayPort) Mini-DisplayPort to DisplayPort cable USB 3.0 upstream cable (enables the USB ports on the monitor) • Quick Setup Guide • Safety, Environmental, and Regulatory Information • Alienware Welcome Letter - Dell Alienware AW3420DW | Monitor Users Guide - Page 7
Alienware AW3420DW monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 86.72 cm (34.14 inch) viewable area (measured diagonally). Resolution: Up to 3440 x 1440 through DisplayPort and HDMI, with full-screen support - Dell Alienware AW3420DW | Monitor Users Guide - Page 8
Identifying parts and controls Front view Label Description 1 Cable-management slot (on the front side of the stand) 2 Power On/Off button (with LED indicator) Use To organize the cables neatly. To turn the monitor on or off. 8 | About your monitor - Dell Alienware AW3420DW | Monitor Users Guide - Page 9
menu. 2 Function buttons For more information, see Operating the monitor. 3 Barcode, serial number, and Service Tag label Refer to this label if you need to contact Dell for technical support. 4 Cable-management clip To organize the cables neatly. 5 Stand release button Releases stand from - Dell Alienware AW3420DW | Monitor Users Guide - Page 10
port HDMI port DisplayPort Use Connect the power cable (shipped with your monitor). Connect your speakers. NOTE: This port does not support headphones. Connect your computer with an HDMI cable (sold separately). Connect your computer with DisplayPortDisplayPort or Mini-DisplayPort-DisplayPort cable - Dell Alienware AW3420DW | Monitor Users Guide - Page 11
is on, so the downlights are active if the power cable is connected. To change the default settings, see AlienFX Lighting. NOTE: When the Spectrum function is On, the downlights are turned off. Monitor State Downlights Status When Spectrum is Off When Spectrum - Dell Alienware AW3420DW | Monitor Users Guide - Page 12
area) Height (active area) Total area Pixel pitch Pixel per inch (PPI) Viewing angle Vertical Horizontal Luminance output Contrast ratio AW3420DW Active matrix - TFT LCD Fast IPS Nano Color 21:9 867.2 mm (34.14 in.) 799.8 mm (31.49 in.) 334.8 mm (13.18 in.) 267773.0 mm2 (415.01 in2) 0.2325 mm - Dell Alienware AW3420DW | Monitor Users Guide - Page 13
. As every system setup and every gamer's needs are different, Alienware recommends that users experiment with the different modes to find the setting that is right for them. Curvature 1900R (typical) Color depth 16.78 million colors Color gamut 134.5% sRGB and DCI P3 98% Built-in devices - Dell Alienware AW3420DW | Monitor Users Guide - Page 14
30 to 120 Hz (automatic) • HDMI 1.4: 24 to 60 Hz (automatic) Maximum preset resolution • DisplayPort: 3440 x 1440 @ 120 Hz • HDMI: 3440 x 1440 @ 50 Hz Supported video modes Model AW3420DW Video display capabilities (HDMI 480p, 576p, 720p, 1080p & DisplayPort playback) 14 | About your monitor - Dell Alienware AW3420DW | Monitor Users Guide - Page 15
85 100 120 Pixel clock (MHz) 25.175 40 65 319.75 265.25 458.5 531.52 633.6 Sync polarity (Horizontal/ Vertical NOTE: This monitor supports NVIDIA G-SYNC. For information about the graphic cards that support NVIDIA G-SYNC feature, go to www.geforce.com. About your monitor | 15 - Dell Alienware AW3420DW | Monitor Users Guide - Page 16
start) • 240 V: 80 A (max.) at 0°C (cold start) Physical characteristics Model AW3420DW Signal cable type • Digital: HDMI, 19 pins (cable is not included) • Digital: these cables, Dell does not guarantee video performance on cables that are not shipped with your Dell monitor. Dimensions - Dell Alienware AW3420DW | Monitor Users Guide - Page 17
kg (14.99 lb) (For wall mount or VESA mount considerations - no cables) Weight of stand assembly 3.9 kg (8.60 lb) Front frame gloss 17 + 3 (only front chin) Environmental characteristics Model AW3420DW Compliant standards Arsenic-free glass and mercury-free for the panel only Temperature - Dell Alienware AW3420DW | Monitor Users Guide - Page 18
Power management modes If you have a VESA DPM™ compliant display card or software installed on your computer, the monitor can automatically reduce its power consumption when not in use. This is referred to as Power save mode*. If the computer detects input from the keyboard, mouse, or other input - Dell Alienware AW3420DW | Monitor Users Guide - Page 19
Pin assignments DisplayPort connector Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 20-pin side of the connected signal cable ML3 (n) GND ML3 (p) ML2 (n) GND ML2 (p) ML1 (n) GND ML1 (p) ML0 (n) GND ML0 (p) GND GND AUX (p) GND AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR About your - Dell Alienware AW3420DW | Monitor Users Guide - Page 20
Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the monitor. 20 | About your monitor - Dell Alienware AW3420DW | Monitor Users Guide - Page 21
Universal Serial Bus (USB) interface This section gives you information about the USB ports that are available on the monitor. NOTE: This monitor is Super-Speed USB 3.0 compatible. Transfer speed Super-Speed High speed Full speed Data rate 5 Gbps 480 Mbps 12 Mbps Power consumption* 4.5 W (Max, - Dell Alienware AW3420DW | Monitor Users Guide - Page 22
GND 8 SSTX- 9 SSTX+ USB ports • 1 x upstream - rear • 2 x downstream - rear • 2 x downstream - bottom Power charging port - the port with icon; supports up to 2 A fast- charging capability if the device is BC1.2 compatible. NOTE: USB 3.0 functionality requires a USB 3.0-capable computer - Dell Alienware AW3420DW | Monitor Users Guide - Page 23
Dell Monitor Quality and Pixel Policy, see www.dell.com/support/monitors. Maintenance guidelines Cleaning your monitor CAUTION: Read and follow the Safety instructions with care as a darker-colored monitor may get scratched and show white scuff marks more than a lighter-colored monitor. • To help - Dell Alienware AW3420DW | Monitor Users Guide - Page 24
only applicable for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. CAUTION: The following steps are important to protect your curved screen. Do follow the - Dell Alienware AW3420DW | Monitor Users Guide - Page 25
5. Open the protective cover on the monitor to access the VESA slot on the monitor. 6. Slide the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place. Setting up the monitor | 25 - Dell Alienware AW3420DW | Monitor Users Guide - Page 26
organized before the I/O cover is installed. CAUTION: Do not plug the power cable into the wall outlet or turn on the monitor until you are instructed to do so. 26 | Setting up the monitor - Dell Alienware AW3420DW | Monitor Users Guide - Page 27
10. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. CAUTION: Hold the stand riser firmly when lifting the monitor to avoid any accidental damage. 11. Lift the protective cover from the monitor. Setting up the monitor | 27 - Dell Alienware AW3420DW | Monitor Users Guide - Page 28
Connecting the computer WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Do not connect all cables to the computer at the same time. NOTE: The images (or Mini-DisplayPort to DisplayPort) or HDMI cable to your computer. 28 | Setting up the monitor - Dell Alienware AW3420DW | Monitor Users Guide - Page 29
does not display an image, see Universal Serial Bus (USB) specific problems. Removing the monitor stand NOTE: To prevent scratches on the display attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. To remove the stand: 1. Turn - Dell Alienware AW3420DW | Monitor Users Guide - Page 30
5. Disconnect the cables from the monitor and slide them out through the cable-management slot on the stand riser. 6. Press and hold the stand release button. 7. Lift the stand up and away from the monitor. 30 | Setting up the monitor - Dell Alienware AW3420DW | Monitor Users Guide - Page 31
wall mounting (optional) (Screw dimension: M4 x 10 mm) Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on : For use only with UL-listed wall mount bracket with minimum weight or load bearing capacity of 27.2 kg. Setting up the monitor | 31 - Dell Alienware AW3420DW | Monitor Users Guide - Page 32
options. 3. Press the joystick button again to confirm the settings and exit. Joystick Description • When the OSD menu is on, press the button to confirm the selection or save the settings. • When the OSD menu is off, press the button to launch the OSD - Dell Alienware AW3420DW | Monitor Users Guide - Page 33
1 To launch the OSD main menu. See Accessing the menu system. Menu 2 To exit the OSD main menu. Exit 3 To specify a desired color mode from a preset list. Shortcut key/Preset Modes 4 To directly access the Dark Stabilizer adjustment slider. Shortcut key/Dark Stabilizer 5 To directly - Dell Alienware AW3420DW | Monitor Users Guide - Page 34
the OSD Status Bar appears to let you know the current settings of some OSD functions. Using the On-Screen Display (OSD) color modes. • Standard: Loads the monitor's default color settings. This is the default preset mode. • FPS: Loads color settings ideal for First-Person Shooter (FPS) games. 34 - Dell Alienware AW3420DW | Monitor Users Guide - Page 35
/yellow tint. • Cool: Presents colors at higher color temperatures. The screen appears cooler with a blue tint. • Custom Color: Allows you to manually adjust the color settings. Use the joystick to adjust the three colors (R, G, B) values and create your own preset color modes. Operating the monitor - Dell Alienware AW3420DW | Monitor Users Guide - Page 36
motion appears. • Display Alignment Activate the function to help ensure the perfect alignment of the video contents from multiple displays. Response Time Allows you to set the Response Time to Fast, Super Fast or Extreme. 36 | Operating the monitor - Dell Alienware AW3420DW | Monitor Users Guide - Page 37
. The higher the value (between 0 to 3), the better visibility in dark area of the display image. Reset Game Brightness/ Contrast Resets all settings under the Game menu to the factory defaults. Use this menu to activate Brightness/Contrast adjustment. Brightness Contrast Brightness adjusts the - Dell Alienware AW3420DW | Monitor Users Guide - Page 38
Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor. DP HDMI Select the DP input when you are using the DisplayPort (DP) connector. Press the joystick button to confirm the selection. Select the HDMI input when you are using - Dell Alienware AW3420DW | Monitor Users Guide - Page 39
AlienFX Lighting Use this menu to adjust the LED light settings for the Power button, Alienware logo, downlights on the bottom of the monitor, and the light stripe on the stand. Before making any adjustments, select any or all of these 4 - Dell Alienware AW3420DW | Monitor Users Guide - Page 40
1: Back Zone 2: Stand To specify an LED lighting color for the selected area, select On and move the joystick to highlight the Custom Color option. Zone 3: Downlights Zone 4: Power Button Then you can make a selection from the list of 20 available colors by moving the joystick up or down. 40 - Dell Alienware AW3420DW | Monitor Users Guide - Page 41
off the AlienFX lights, select Off. NOTE: These functions are only available when Spectrum is disabled. It is a read-only menu. When you use Color or/and Spectrum to make LED lighting adjustments, this menu status shows Off; when you make the LED lighting adjustments through AlienFX application, the - Dell Alienware AW3420DW | Monitor Users Guide - Page 42
Spectrum When you select On, the AlienFX lights of 4 zones glow and change colors in the sequence of the color spectrum: red, orange, yellow, green, blue, indigo, and violet. Reset AlienFX Resets all settings under the AlienFX Lighting menu to the Lighting factory defaults. Audio Volume Reset - Dell Alienware AW3420DW | Monitor Users Guide - Page 43
Portuguese, Russian, Simplified Chinese, or Japanese). Select this option to change the menu transparency by moving the joystick up or down (min. 0/max. 100). Sets the length of time for the OSD to remain active after you move the joystick or press a button. Move the joystick to adjust the slider - Dell Alienware AW3420DW | Monitor Users Guide - Page 44
Reset Displays the monitor's current settings. Displays the firmware version of your monitor. The default setting is On, letting the monitor wake up the monitor after it goes into deep sleep. Resets all OSD settings to the factory defaults. OSD warning message When the monitor enters the Power - Dell Alienware AW3420DW | Monitor Users Guide - Page 45
the desktop and click Display settings. 2. Click Advanced display settings. 3. Click the dropdown driver. Depending on your computer, complete one of the following procedures: If you have a Dell desktop or a laptop: • Go to www.dell.com/support, enter your service tag, and download the latest driver - Dell Alienware AW3420DW | Monitor Users Guide - Page 46
for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. Tilt and swivel extensions With the stand attached to the monitor, you can tilt and swivel the monitor - Dell Alienware AW3420DW | Monitor Users Guide - Page 47
version of the following items at www.dell.com/ support/drivers. • Alienware Command Center • Alienware AW3420DW Monitor 2. Navigate to the folder in which you saved the setup files. 3. Double-click the setup file and follow the on-screen instructions to complete the installation. Using AlienFX - Dell Alienware AW3420DW | Monitor Users Guide - Page 48
you to control the LED lighting colors and transition effects for your Alienware monitor. In the AWCC home screen Turns off the light. C Theme components You can use these components (LIGHTING, MACROS, SETTINGS) to make the selected theme as an active master theme. D THEMES list Displays the - Dell Alienware AW3420DW | Monitor Users Guide - Page 49
the functions and features on the screen: No. Functions Descriptions H LIGHTING panel Use the controls in this panel to set up lighting effects for a theme. See Setting lighting effects for details. I SAVE THEME Click to save all adjustments and changes for the theme. J Zone selection To - Dell Alienware AW3420DW | Monitor Users Guide - Page 50
displays the new effects simultaneously. Displays the thumbnails of the Alienware monitors connected to your computer. The image displayed in the live the drop-down list, including Morph, Pulse, Color, Spectrum, and Breathing. See Setting lighting effects for details. NOTE: The Spectrum option - Dell Alienware AW3420DW | Monitor Users Guide - Page 51
Setting lighting effects The LIGHTING panel provides various lighting effects. You may click : 1. Pick a preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field. NOTE: To change the color, use the up and - Dell Alienware AW3420DW | Monitor Users Guide - Page 52
adjust the pulsing speed. Descriptions The effect makes the LED light in a single static color. To make the adjustments: 1. Pick a preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field. NOTE: To change the - Dell Alienware AW3420DW | Monitor Users Guide - Page 53
change from bright to dim. To make the adjustments: 1. Pick a preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field. NOTE: To change the color, use the up and down arrow buttons beside the R/G/B boxes to - Dell Alienware AW3420DW | Monitor Users Guide - Page 54
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check , check your video controller and computer, because your monitor is functioning properly. 54 | Troubleshooting - Dell Alienware AW3420DW | Monitor Users Guide - Page 55
if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card Carefully inspect the screen for abnormalities. 5. Press Button 3 again. The color of the screen changes to red. 6. Inspect the display for any Troubleshooting | 55 - Dell Alienware AW3420DW | Monitor Users Guide - Page 56
, see Dell support site: www.dell.com/support/monitors. Cycle power On-Off. Pixel that is permanently off is a natural defect that can occur in LCD technology. For more information on Dell Monitor Quality and Pixel Policy, see Dell support site: www.dell.com/support/monitors. 56 | Troubleshooting - Dell Alienware AW3420DW | Monitor Users Guide - Page 57
Do not perform any troubleshooting steps. Issues smoke or sparks • Contact Dell immediately. Intermittent Problems Monitor • Ensure that settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Missing Color Picture missing color - Dell Alienware AW3420DW | Monitor Users Guide - Page 58
on the • long period of screen time Change the settings of the Preset Modes in the Game menu OSD depending on the application. Adjust R/G/B value under Custom Color in the Game menu OSD. Run the built-in monitor may display in full screen. Run the built-in diagnostics. 58 | Troubleshooting - Dell Alienware AW3420DW | Monitor Users Guide - Page 59
Universal Serial Bus (USB) specific problems Specific symptoms USB interface is not working Super Speed USB 3.0 interface is slow Wireless USB peripherals stop working when a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port. Troubleshooting | 59 - Dell Alienware AW3420DW | Monitor Users Guide - Page 60
hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services
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Alienware AW3420DW Monitor
User’s Guide
Model: AW3420DW
Regulatory model: AW3420DWb