Dell Alienware x14 Service Manual
Dell Alienware x14 Manual
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Dell Alienware x14 manual content summary:
- Dell Alienware x14 | Service Manual - Page 1
Alienware x14 Service Manual Regulatory Model: P150G Regulatory Type: P150G001/P15G002/P150G003 January 2022 Rev. A00 - Dell Alienware x14 | Service Manual - Page 2
of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be - Dell Alienware x14 | Service Manual - Page 3
...5 Safety instructions...5 Electrostatic discharge-ESD protection...6 ESD field service kit ...6 Transporting sensitive components...7 After working inside your computer...7 Chapter 2: Removing and installing components 8 Recommended tools...8 Screw list...8 Major components of Alienware x14 - Dell Alienware x14 | Service Manual - Page 4
Chapter 5: Troubleshooting...69 Handling swollen Lithium-ion batteries...69 Locate the Service Tag or Express Service Code of your Dell computer 69 System-diagnostic lights...69 SupportAssist diagnostics...70 Recovering the operating system...71 WiFi power cycle...71 Drain residual flea power ( - Dell Alienware x14 | Service Manual - Page 5
and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at - Dell Alienware x14 | Service Manual - Page 6
batteries in laptops. Swollen batteries , such as intermittent problems or a shortened product life span. As the industry type of damage to recognize and troubleshoot is the intermittent (also called latent hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding - Dell Alienware x14 | Service Manual - Page 7
for safe transport. ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate - Dell Alienware x14 | Service Manual - Page 8
color may vary with the configuration ordered. Table 1. Screw list Component Base cover Screw type M2.5x6.55 Quantity 4 Screw image Base cover Battery M2.5x6.55 (Captive 2 screw) M2x4 6 Wireless-card bracket M1.6x1.8 1 Solid-state drive thermal shield M1.6x1.8 1 Rear I/O cover M2.5x6 - Dell Alienware x14 | Service Manual - Page 9
.6 Quantity 8 3 2 9 Screw image 1 ● For computer shipped with NVIDIA GeForce RTX 3050 and 3050 Ti - 9 ● For computer shipped with NVIDIA GeForce RTX 3060 - 8 2 2 Major components of Alienware x14 The following image shows the major components of - Dell Alienware x14 | Service Manual - Page 10
1. Base cover 2. Headset port 3. Fan and heat-sink assembly 4. Display-cable holder 5. Display-cable bracket 6. System board 7. Wireless card 8. Battery 9. Keyboard-controller board bracket 10. Keyboard-controller board 11. Palm-rest and keyboard assembly 12. Display assembly 10 - Dell Alienware x14 | Service Manual - Page 11
15. Solid-state drive 16. Solid-state drive bracket 17. Power button 18. Power-button bracket 19. I/O board 20.Rear I/O-cover NOTE: Dell provides a list of components and their part numbers for the original computer configuration purchased. These parts are available according to warranty coverages - Dell Alienware x14 | Service Manual - Page 12
12 - Dell Alienware x14 | Service Manual - Page 13
13 - Dell Alienware x14 | Service Manual - Page 14
to work on the sides to open the base cover. 4. Lift and slide the base cover off the palm-rest and keyboard assembly. 5. Disconnect the battery cable from the system board. 6. Press and hold the power button for 20 seconds to ground the computer and drain the flea power. Installing the - Dell Alienware x14 | Service Manual - Page 15
15 - Dell Alienware x14 | Service Manual - Page 16
assembly. Next steps 1. Follow the procedure in After working inside your computer. Battery Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries. ● Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and - Dell Alienware x14 | Service Manual - Page 17
, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. ● Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers - Dell Alienware x14 | Service Manual - Page 18
and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts, place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the six screws (M2x4 - Dell Alienware x14 | Service Manual - Page 19
Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the - Dell Alienware x14 | Service Manual - Page 20
the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main White Silkscreen marking MAIN △ (white - Dell Alienware x14 | Service Manual - Page 21
applies only to computers shipped with an M.2 2280 solid-state drive. NOTE: The M.2 card supported on this slot depends on the configuration ordered. Supported card configurations. Supported card configurations: ● M.2 2230 solid-state drive + 2230 mounting bracket ● M.2 2280 solid-state drive The - Dell Alienware x14 | Service Manual - Page 22
applies only to computers shipped with an M.2 2280 solid-state drive. NOTE: The M.2 card supported on this slot depends on the configuration ordered. Supported card configurations. Supported card configurations: ● M.2 2230 solid-state drive + 2230 mounting bracket ● M.2 2280 solid-state drive The - Dell Alienware x14 | Service Manual - Page 23
applies only to computers shipped with an M.2 2230 solid-state drive. NOTE: The M.2 card supported on this slot depends on the configuration ordered. Supported card configurations. Supported card configurations: ● M.2 2230 solid-state drive + 2230 mounting bracket ● M.2 2280 solid-state drive The - Dell Alienware x14 | Service Manual - Page 24
applies only to computers shipped with an M.2 2230 solid-state drive. NOTE: The M.2 card supported on this slot depends on the configuration ordered. Supported card configurations. Supported card configurations: ● M.2 2230 solid-state drive + 2230 mounting bracket ● M.2 2280 solid-state drive The - Dell Alienware x14 | Service Manual - Page 25
Steps 1. Align the screw hole on the solid-state drive bracket with the screw hole on the palm-rest and keyboard assembly. 2. Replace the screw (M1.6x1.8) that secures the M.2 2230 solid-state drive bracket to the palm-rest and keyboard assembly. 3. Align the notch on the solid-state drive with the - Dell Alienware x14 | Service Manual - Page 26
Rear-I/O cover Removing the rear I/O-cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the rear I/O-cover and provides a visual representation of the removal procedure. Steps - Dell Alienware x14 | Service Manual - Page 27
After working inside your computer. Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 27 - Dell Alienware x14 | Service Manual - Page 28
assembly. 5. Remove the three screws (M1.6x1.8) that secure the touchpad to the palm-rest and keyboard assembly. 6. Slide the touchpad from the guides on the palm-rest and keyboard assembly. 7. Lift the touchpad off the palm-rest and keyboard assembly. Installing the touchpad Prerequisites If you - Dell Alienware x14 | Service Manual - Page 29
cable. 6. Slide the keyboard cable into the connector on the keyboard-controller board and close the latch to secure the cable. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. 29 - Dell Alienware x14 | Service Manual - Page 30
the keyboard-controller board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image(s) indicate the location of the keyboard-controller board and provides a visual representation of the - Dell Alienware x14 | Service Manual - Page 31
5. Open the latch and disconnect the keyboard cable from the keyboard-controller board. 6. Open the latch and disconnect the keyboard-controller board cable from the system board. 7. Remove the two screws (M1.6x1.5) that secure the keyboard-controller board to the palm-rest and keyboard assembly. 8. - Dell Alienware x14 | Service Manual - Page 32
secure the keyboard-controller board bracket to the keyboard-controller board and palm-rest and keyboard assembly. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Speakers Removing the speakers Prerequisites 1. Follow the - Dell Alienware x14 | Service Manual - Page 33
the system board. 3. Peel the tapes that secure the speaker cable to the palm-rest and keyboard assembly. 4. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 5. Remove the four screws (M1.6x1.8) that secure the left speaker and right speaker to the palm-rest - Dell Alienware x14 | Service Manual - Page 34
to the palm-rest and keyboard assembly. 3. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 4. Adhere the tape that secures the speaker the wireless card. 2. Install the battery. 3. Install the base cover. 4. Follow the procedure in After working inside your - Dell Alienware x14 | Service Manual - Page 35
Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear I/O-cover. About this task NOTE: The display assembly is a Hinge-Up Display (HUD) and cannot be further disassembled. The - Dell Alienware x14 | Service Manual - Page 36
36 - Dell Alienware x14 | Service Manual - Page 37
Steps 1. Remove the two screws (M1.6x1.8) that secure the display-cable bracket to the system board. 2. Lift the display-cable bracket off the system board. 3. Disconnect the display cable from the system board. 4. Turn the computer over. 5. Remove the four screws (M2x4) that secure the display- - Dell Alienware x14 | Service Manual - Page 38
38 - Dell Alienware x14 | Service Manual - Page 39
39 - Dell Alienware x14 | Service Manual - Page 40
Steps 1. Gently slide the display cable through the plastic strip between the palm-rest and keyboard assembly and rear-I/O cover. NOTE: Slide the display cable under the plastic strip between the palm-rest and keyboard assembly and rear-I/O cover to correctly install the display assembly. Failing to - Dell Alienware x14 | Service Manual - Page 41
working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state removing this component, please refer to the techsheet bundled with the service kit. This is only applicable for computers with the following Graphics - Dell Alienware x14 | Service Manual - Page 42
Power-button cable 7. Speaker cable 9. Keyboard-controller board cable 11. Right-fan cable 2. Display cable 4. Left-fan cable 6. Wireless-card slot 8. Battery cable 10. Solid-state drive slot The following image(s) indicate the location of the system board and provides a visual representation of - Dell Alienware x14 | Service Manual - Page 43
43 - Dell Alienware x14 | Service Manual - Page 44
Steps 1. Remove the two screws (M1.6x1.8) that secure the display-cable bracket to the system board. 2. Disconnect the display cable from the system board. 3. Lift the Mylar to access the I/O-board cable. NOTE: The I/O-board connector is covered by the Mylar. In order to disconnect the I/O-board - Dell Alienware x14 | Service Manual - Page 45
When removing this component, please refer to the techsheet bundled with the service kit. This is only applicable for computers with the following Graphics Processing Unit controller board cable 2. Display cable 4. Left-fan cable 6. Wireless-card slot 8. Battery cable 10. Solid-state drive slot 45 - Dell Alienware x14 | Service Manual - Page 46
11. Right-fan cable The following image(s) indicate the location of the system board and provides a visual representation of the installation procedure. 46 - Dell Alienware x14 | Service Manual - Page 47
Steps 1. Turn the system board over. 2. Install the fan and heat-sink assembly. 3. Align and place the two USB Type-C port brackets on the system board. 4. Replace the screw (M2x4) that secures the USB Type-C port bracket to the system board. 5. Turn the system-board assembly over and place the - Dell Alienware x14 | Service Manual - Page 48
state drive or M.2 2280 solid-state drive, as applicable. 4. Install the battery. 5. Install the base cover. 6. Follow the procedure in After working installing this component, please refer to the techsheet bundled with the service kit. This is only applicable for computers with the following - Dell Alienware x14 | Service Manual - Page 49
Steps 1. Disconnect the left and right fan cables from the system board. 2. Turn the system-board assembly over. 3. In the reverse sequential order (9>8>7>6>5>4>3>2>1), remove the nine screws (M2x3) that secure the fan and heat-sink assembly to the system board. NOTE: For computer shipped with - Dell Alienware x14 | Service Manual - Page 50
before performing the installation process. About this task NOTE: When installing this component, please refer to the techsheet bundled with the service kit. This is only applicable for computers with the following Graphics Processing Unit (GPU) configurations that have Element 31 grease is - Dell Alienware x14 | Service Manual - Page 51
If either the system board or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved. The following image(s) indicate the location of the fan and heat-sink assembly and provides a visual representation of the installation - Dell Alienware x14 | Service Manual - Page 52
rear I/O-cover. 3. Install the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as applicable. 4. Install the wireless card. 5. Install the battery. 6. Install the base cover. 7. Follow the procedure in After working inside your computer. Headset port Removing the headset port Prerequisites - Dell Alienware x14 | Service Manual - Page 53
3. Remove the battery. 4. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as a plastic scribe, push the headset port off the slot on the palm-rest and keyboard assembly. 5. Release the headset-port cable through the slot carefully. 6. Lift the headset port, along with its cable, - Dell Alienware x14 | Service Manual - Page 54
Installing the headset port Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the headset port and provides a visual representation of the installation procedure. - Dell Alienware x14 | Service Manual - Page 55
. I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card. 5. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as applicable. 6. Remove the rear - Dell Alienware x14 | Service Manual - Page 56
heat sink. 2. Install the rear I/O-cover. 3. Install the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as applicable. 4. Install the wireless card. 5. Install the battery. 6. Install the base cover. 7. Follow the procedure in After working inside your computer. 56 - Dell Alienware x14 | Service Manual - Page 57
Power button Removing the power button Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card. 5. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as applicable. 6. Remove the rear - Dell Alienware x14 | Service Manual - Page 58
rear I/O-cover. 3. Install the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as applicable. 4. Install the wireless card. 5. Install the battery. 6. Install the base cover. 7. Follow the procedure in After working inside your computer. Palm-rest and keyboard assembly Removing the palm - Dell Alienware x14 | Service Manual - Page 59
10. Remove the touchpad. 11. Remove the keyboard-controller board. 12. Follow the procedure from step 1 to step 16 in Removing the system board. NOTE: The system board can be removed and installed along with the heat sink. This simplifies the removal and installation procedure and avoids breaking - Dell Alienware x14 | Service Manual - Page 60
the rear I/O-cover. 10. Install the M.2 2230 solid-state drive or M.2 2280 solid-state drive, as applicable. 11. Install the wireless card. 12. Install the battery. 13. Install the base cover. 14. Follow the procedure in After working inside your computer. 60 - Dell Alienware x14 | Service Manual - Page 61
Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. 61 - Dell Alienware x14 | Service Manual - Page 62
boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key The one-time - Dell Alienware x14 | Service Manual - Page 63
. Table 3. System setup options-Main menu Main System Time System Date BIOS Version Product Name Service Tag Asset Tag CPU Type CPU Speed CPU ID CPU Cache L1 PowerShare. Default: Enabled USB Wake Support SATA Operation Enables or disables the USB Wake Support. Default: Enabled Allows you to - Dell Alienware x14 | Service Manual - Page 64
when you use AC adapters that are not supported by your computer. Default: Enabled Function Key battery power. Default: 1 minute Battery Health Battery Charge Configuration Displays the battery health. Set the battery Resolution Console and for the Dell operating system Recovery tool. Default - Dell Alienware x14 | Service Manual - Page 65
Enables or disables the BIOS module interface of the optional Computrace Service from Absolute Software. Default: Deactivate Enables or disables SED . Default: Enabled Enables or disables configuration of platform features on Dell Client Systems with WSMT-enabled BIOS. Default: Enabled Displays the - Dell Alienware x14 | Service Manual - Page 66
Table 7. System setup options-Exit menu Exit Exit Saving Changes Save Change Without Exit Exit Discarding Changes Load Optimal Defaults Discard Changes Allows you to exit system setup and save your changes. Allows you to save your changes without exiting the BIOS setup. Allows you to exit the BIOS - Dell Alienware x14 | Service Manual - Page 67
or application passwords, refer to the documentation accompanying Windows or your application. Updating the BIOS Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. 67 - Dell Alienware x14 | Service Manual - Page 68
the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse icon and follow the on-screen instructions. For more information, see knowledge base article 000124211 at www.dell.com/support. Updating the BIOS using the USB - Dell Alienware x14 | Service Manual - Page 69
of the issue, see Dell Laptop Battery - Frequently Asked Questions. Locate the Service Tag or Express Service Code of your Dell computer Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, we recommend - Dell Alienware x14 | Service Manual - Page 70
table shows different power and battery-status light patterns and associated problems. NOTE: The following diagnostic light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform troubleshooting and repairs as authorized or - Dell Alienware x14 | Service Manual - Page 71
Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/ serviceabilitytools - Dell Alienware x14 | Service Manual - Page 72
NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 at www.dell.com/ support. 72 - Dell Alienware x14 | Service Manual - Page 73
through videos, manuals and documents. VR Support Videos providing step-by-step instructions to service your computer In Windows search, type Contact Support, and press Enter. www.dell.com/support/windows Your Alienware computer is uniquely identified by a Service Tag or Express Service Code. To
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Alienware x14
Service Manual
Regulatory Model: P150G
Regulatory Type: P150G001/P15G002/P150G003
January 2022
Rev. A00