Dell External OEMR R910 Owners Manual

Dell External OEMR R910 Manual

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  • Dell External OEMR R910 | Owners Manual - Page 1
    Dell™ PowerEdge™ R910 Hardware Owner's Manual Regulatory Model: E06S Series Regulatory Type: E06S001
  • Dell External OEMR R910 | Owners Manual - Page 2
    CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for PowerEdge are trademarks of Dell Inc. Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the
  • Dell External OEMR R910 | Owners Manual - Page 3
    Home Screen 15 Setup Menu 16 View Menu 17 Hard-Drive Indicator Patterns 18 Back-Panel Features and Indicators 19 Guidelines for Connecting External Devices 21 NIC Indicator Codes 21 Power Indicator Codes 22 LCD Status Messages 23 Viewing Status Messages 23 Removing LCD Status Messages 24
  • Dell External OEMR R910 | Owners Manual - Page 4
    68 SATA Settings Screen 69 Boot Settings Screen 69 Integrated Devices Screen 70 PCI IRQ Assignments Screen 71 Serial Communication Screen 72 Embedded Server Management Screen 73 Power Management Screen 73 System Security Screen 74 Exit Screen 76 Entering the UEFI Boot Manager 76 Using the
  • Dell External OEMR R910 | Owners Manual - Page 5
    Installing a Memory-Riser Blank 100 Removing a Memory Riser 100 Installing a Memory Riser 101 Installing Memory Modules 102 Removing Memory Modules 105 Removing the Memory-Riser Guide 106 Installing the Memory-Riser
  • Dell External OEMR R910 | Owners Manual - Page 6
    Hard Drives 107 Removing a Hard-Drive Blank 108 Installing a Hard-Drive Blank 108 Removing a Hard Drive 109 Installing a Hard Drive 110 Removing a Hard Drive From a Hard-Drive Carrier 112 Installing a Hard Drive Into a Drive Carrier . . . . 113 Optical Drive 113 Removing an Optical Drive 113
  • Dell External OEMR R910 | Owners Manual - Page 7
    iDRAC6 Enterprise Card (Optional 136 Installing an iDRAC6 Enterprise Card 136 Removing an iDRAC6 Enterprise Card 138 VFlash Media (Optional 139 Installing a VFlash Media Card 139 Removing a VFlash Media Card 139 Internal Dual SD Module (Optional 139 Removing the Internal Dual SD Module 139
  • Dell External OEMR R910 | Owners Manual - Page 8
    the System Board 170 4 Troubleshooting Your System 173 Safety First-For You and Your System 173 Troubleshooting System Startup Failure 173 Troubleshooting External Connections 173 Troubleshooting the Video Subsystem 174 Troubleshooting a USB Device 174 Troubleshooting a Serial I/O Device 175
  • Dell External OEMR R910 | Owners Manual - Page 9
    the System Battery 178 Troubleshooting Power Supplies 179 Troubleshooting System Cooling Problems 180 Troubleshooting a Fan 180 Troubleshooting System Memory 181 Troubleshooting an Internal USB Key 183 Troubleshooting an Internal SD Card 184 Troubleshooting an Optical Drive 185
  • Dell External OEMR R910 | Owners Manual - Page 10
    Using the Custom Test Options 195 Selecting Devices for Testing 195 Selecting Diagnostics Options 195 Viewing Information and Results 196 6 Jumpers and Connectors 197 System Board Jumper 197 System Board Connectors 198 SAS Backplane Board Connectors 200 Disabling a Forgotten Password 201 7
  • Dell External OEMR R910 | Owners Manual - Page 11
    Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 63. Enters System Services, which opens the Lifecycle Controller. The Lifecycle Controller allows you to access utilities such as embedded system diagnostics. For more information, see
  • Dell External OEMR R910 | Owners Manual - Page 12
    Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators 1 23 4 5 678 9 10 Item Indicator, Button, or Icon Connector 1 Optical drive (optional) 2 Power-on indicator, power button Description One optional slim-line SATA DVD-ROM drive or DVD-RW drive. NOTE: DVD
  • Dell External OEMR R910 | Owners Manual - Page 13
    7 LCD panel 8 System identification button Description Used to troubleshoot software and device driver errors when using certain operating systems. clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. Connect USB devices to
  • Dell External OEMR R910 | Owners Manual - Page 14
    system information including the Express Service tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address. Space is provided for an additional label. Up to sixteen 2.5-inch, external hot-swappable SAS or SSD hard drives. NOTE: Only one SATA drive is supported on the x4 backplane. SAS
  • Dell External OEMR R910 | Owners Manual - Page 15
    Figure 1-2. LCD Panel Features 1 23 4 Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase
  • Dell External OEMR R910 | Owners Manual - Page 16
    To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select the Home icon. From the Home screen, press the Select button to enter the main menu. See the following tables for information on the Setup and View submenus. Setup Menu
  • Dell External OEMR R910 | Owners Manual - Page 17
    addresses for DRAC, iSCSIn, or NETn. Displays the name of the Host, Model, or User String for the system. Displays the Asset tag or the Service tag for the system. Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the Set
  • Dell External OEMR R910 | Owners Manual - Page 18
    Hard-Drive Indicator Patterns 1 2 1 hard-drive activity indicator (green) 2 hard-drive status indicator (green and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE
  • Dell External OEMR R910 | Owners Manual - Page 19
    Drive-Status Indicator Pattern (RAID Only) Condition Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds, amber three Rebuild aborted seconds, and off six seconds Back-Panel Features and Indicators Figure
  • Dell External OEMR R910 | Owners Manual - Page 20
    Enterprise port (optional) 5 PCIe expansion card slots (7) 6 Power supplies (4) 7 System identification connector 8 System identification button Description Connects an external SD memory card for the optional iDRAC6 Enterprise card. Connect USB devices to the system. The ports are USB
  • Dell External OEMR R910 | Owners Manual - Page 21
    to the system. Connects a VGA display to the system. Guidelines for Connecting External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies
  • Dell External OEMR R910 | Owners Manual - Page 22
    operational. When the system is on, a green light also indicates that the power supply is providing DC power to the system. • Amber - Indicates a problem with the power supply. • Alternating green and amber - When hot-adding a power supply, this indicates that the power supply is mismatched with the
  • Dell External OEMR R910 | Owners Manual - Page 23
    Figure 1-4. Power Supply Status Indicator 1 2 1 Velcro strap 2 power supply status indicator LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings,
  • Dell External OEMR R910 | Owners Manual - Page 24
    Messages Code Text Causes Corrective Actions E1000 Failsafe voltage error. Contact support. Check the SEL for critical failure events. Remove AC power to reached a point outside of the allowed range. See "Troubleshooting System Cooling Problems" on page 180. E1116 Memory disabled, temp above
  • Dell External OEMR R910 | Owners Manual - Page 25
    Chipset # temp out of range. Check motherboard heatsinks. Chipset temperature has reached a point outside of the allowed range. See "Troubleshooting System Cooling Problems" on page 180. E1120 CPU VCORE Temp: "CPU VCORE Regulator temp exceeding range. Check fans". The regulator temperature has
  • Dell External OEMR R910 | Owners Manual - Page 26
    , see "Getting Help" on page 203. E1222 CPU # VCACHE Regulator failure. Contact support. Processor voltage regulator failed. Reseat the processor(s). See "Troubleshooting the Processors" on page 190. If the problem persists, see "Getting Help" on page 203. E122C CPU Power A power fault was
  • Dell External OEMR R910 | Owners Manual - Page 27
    , see "Getting Help" on page 203. E1243 CPU # VCORE Regulator failure. Contact Support. Processor voltage regulator failed. Reseat the processor. See "Troubleshooting the Processors" on page 190. If the problem persists, see "Getting Help" on page 203. E1244 Embedded 10Gb Insufficient standby
  • Dell External OEMR R910 | Owners Manual - Page 28
    range. Check range. installed. See CPU heatsink. "Troubleshooting the Processors" on page 190 and "Troubleshooting System Cooling Problems" on page 180. E1418 CPU # not detected. in the processor technical specifications outlined in your system's Getting Started Guide. 28 About Your System
  • Dell External OEMR R910 | Owners Manual - Page 29
    system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 203. E1610 Power Supply # (### W) missing. Check power supply. Specified power supply was removed or is missing from the system. See "Troubleshooting Power Supplies" on page 179. E1614 Power Supply
  • Dell External OEMR R910 | Owners Manual - Page 30
    the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supplies" on page 179. E1620 Power Supply # (### W) Technical Specifications outlined in your system's Getting Started Guide. E1629 Power The system configuration required > requires more
  • Dell External OEMR R910 | Owners Manual - Page 31
    configuration. If the problem persists, see "Getting Help" on page 203. E1632 PowerSafe event. Contact support. The processors and expansion cards. If component that resides in the problem persists, see PCI configuration space at "Troubleshooting bus ##, device ##, Expansion Cards" on
  • Dell External OEMR R910 | Owners Manual - Page 32
    reported a Remove and reseat the PCI system error on a PCIe expansion cards. If component that resides in the problem persists, see PCI configuration space at "Troubleshooting bus ##, device ##, Expansion Cards" on function ##. page 189. PCI system error on Slot #. Review & clear SEL. The
  • Dell External OEMR R910 | Owners Manual - Page 33
    has Remove and reseat the reported a PCIe fatal error PCIe expansion cards. If on a component that resides the problem persists, see in PCI configuration space "Troubleshooting at bus ##, device ##, Expansion Cards" on function ##. page 189. PCIe fatal error on Slot #. Review & clear SEL
  • Dell External OEMR R910 | Owners Manual - Page 34
    Check SD card. Reseat the internal dual SD module card. If the problem persists, see "Getting Help" on page 203. E1814 Internal SD The internal on page 142 and "Installing an Internal SD Card" on page 142. If the problem persists, see "Getting Help" on page 203. E1A14 SAS cable A failure. Check
  • Dell External OEMR R910 | Owners Manual - Page 35
    bad. detected. Check cable. Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help" on page 203. E2010 Memory configured, but is unusable. but unusable. Check DIMMs. See "Troubleshooting System Memory" on page 181. E2013 BIOS unable The system BIOS
  • Dell External OEMR R910 | Owners Manual - Page 36
    . Power cycle AC. CMOS failure. CMOS RAM Remove AC power to the not functioning properly. system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 203. E2015 DMA Controller failure. Power cycle AC. DMA controller failure. Remove AC power to the system for
  • Dell External OEMR R910 | Owners Manual - Page 37
    Help" on page 203. E201E POST memory BIOS POST memory test test failure. failure. Check DIMMs. See "Troubleshooting System Memory" on page 181. If the problem persists, see "Getting Help" on page 203. E2020 CPU configuratio n failure. Check screen message. Processor configuration failure
  • Dell External OEMR R910 | Owners Manual - Page 38
    - ation. Review User Guide. Check screen for specific error messages. See "Troubleshooting System Memory" on page system. not log any more SBEs until If the problem persists, the system is rebooted. "##" see "Troubleshooting represents the memory System Memory" on module implicated by
  • Dell External OEMR R910 | Owners Manual - Page 39
    system. Power cycle too many errors. AC. If the problem persists, see "Troubleshooting System Memory" on page 181. E2113 Mem mirror OFF on of ten error messages can display sequentially on the LCD. The eleventh message instructs the user to check the SEL for details on the events. Check the
  • Dell External OEMR R910 | Owners Manual - Page 40
    temp exceeding range. Check fans. The regulator temperature has reached a point outside of the allowed range. See "Troubleshooting System Cooling Problems" on page 180. If the problem persists, see "Getting Help" on page 203. W1102 Mem Voltage Regulator temp exceeding range. Check fans The
  • Dell External OEMR R910 | Owners Manual - Page 41
    Reseat the power supplies. is no longer fully redundant, See "Troubleshooting but at least one more supply Power Supplies" on can fail , see the Glossary at support.dell.com/manuals. System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE:
  • Dell External OEMR R910 | Owners Manual - Page 42
    in a configuration that supports node interleaving. Check other system messages for additional information for possible causes. For memory configuration information, see "General Memory Module Installation Guidelines" on page 92. If the problem persists, see "Troubleshooting System Memory" on page
  • Dell External OEMR R910 | Owners Manual - Page 43
    Memory Mirroring was enabled in the system setup program, but the current configuration does not support redundant memory. A memory module may be faulty. Check the memory modules for failure. See "Troubleshooting System Memory" on page 181. Reset the memory setting, if appropriate. See "Using the
  • Dell External OEMR R910 | Owners Manual - Page 44
    Message Causes Corrective Actions BIOS Update Remote BIOS update Attempt Failed! attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 203. Caution! NVRAM_CLR jumper is installed on system board. NVRAM_CLR jumper is installed in the clear setting. CMOS has
  • Dell External OEMR R910 | Owners Manual - Page 45
    ENABLED Management Shared NIC System Setup program for |DISABLED>, interface is set in NIC settings. If a problem is Management management tools. indicated, see Shared NIC= "Troubleshooting a NIC" on Error 8602 Auxiliary Device Failure. Verify that mouse and
  • Dell External OEMR R910 | Owners Manual - Page 46
    stuck key failure Keyboard cable connector is improperly connected or the keyboard is defective. Reseat the keyboard cable. If the problem persists, see "Troubleshooting a USB Device" on page 174. Keyboard fuse has Overcurrent detected at the See "Getting Help" on failed keyboard connector
  • Dell External OEMR R910 | Owners Manual - Page 47
    and dust. "Installing Memory Modules" on page 102. Unsupported memory module. Ensure that the memory module connectors are clean and supported memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 92. Memory Riser disabled
  • Dell External OEMR R910 | Owners Manual - Page 48
    Message Causes Corrective Actions Memory Riser disabled - No Memory detected. The memory modules are not Replace or reseat the properly seated. memory module(s). See The memory module "Removing Memory connector may be exposed to Modules" on page 105 and dust. "Installing Memory
  • Dell External OEMR R910 | Owners Manual - Page 49
    Message Causes Corrective Actions DIMM mismatch: Locked step pairs do not Memory Riser match. Lockstep Pair DIMM disabled. Please replace the lockstep pair with matching DIMM(s). Ensure that the memory modules match for a locked step pair. See "General Memory Module Installation
  • Dell External OEMR R910 | Owners Manual - Page 50
    Message Causes Corrective Actions DIMM population violation: Memory riser DIMM Memory riser lockstep pair DIMM disabled. While mixing different rank memory modules, the lower rank memory modules are installed on slots 1 and 2 or on slots 5 and 6. Ensure that the memory
  • Dell External OEMR R910 | Owners Manual - Page 51
    mode. out of manufacturing mode. Memory address line failure at address, read value expecting value. Faulty or improperly installed See "Troubleshooting System memory modules. Memory" on page 181. Memory double word logic failure at address, read value expecting value. Faulty or improperly
  • Dell External OEMR R910 | Owners Manual - Page 52
    at address, read value expecting value. Faulty or improperly installed See "Troubleshooting System memory modules. Memory" on page 181. Memory set to minimum current memory Ensure that your memory configuration may support configuration supports the only the minimum frequency. higher frequency
  • Dell External OEMR R910 | Owners Manual - Page 53
    . Use a bootable USB key, CD, or hard drive. If the problem persists, see "Troubleshooting an Internal USB Key" on page 183, "Troubleshooting a USB Device" on page 174, "Troubleshooting an Optical Drive" on page 185, and "Troubleshooting a Hard Drive" on page 186. See "Using the System Setup
  • Dell External OEMR R910 | Owners Manual - Page 54
    the NVRAM_CLR jumper in the clear position (pins 1 and 3) and reboot the system. See Figure 6-1 for jumper location. If the problem persists, see "Troubleshooting Expansion Cards" on page 189. Read fault Requested sector not found. The operating system cannot Replace the optical medium, read from
  • Dell External OEMR R910 | Owners Manual - Page 55
    failed Replace the USB medium or device. Ensure that the USB or SAS backplane cables are properly connected. See "Troubleshooting a USB Device" on page 174 or "Troubleshooting a Hard Drive" on page 186 for the appropriate drive(s) installed in your system. Shutdown failure General system error
  • Dell External OEMR R910 | Owners Manual - Page 56
    SETUP program. battery. Check the Time and Date settings. See "Using the System Setup Program and UEFI Boot Manager" on page 63. If the problem persists, replace the system battery. See "System Battery" on page 157. Timer chip Faulty system board. counter 2 failed. See "Getting Help" on page
  • Dell External OEMR R910 | Owners Manual - Page 57
    Services guide for instructions on performing a field replacement of the flash memory. Unexpected interrupt in protected mode. Improperly seated memory modules or faulty keyboard/mouse controller chip. Reseat the memory modules. See "Troubleshooting System Memory" on page 181. If the problem
  • Dell External OEMR R910 | Owners Manual - Page 58
    . The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system two power supplies of the same type. See "Troubleshooting Power Supplies" on page 179. 58 About Your System
  • Dell External OEMR R910 | Owners Manual - Page 59
    92. If the problem persists, see "Troubleshooting System Memory" on Troubleshooting a USB Device" on page 174, "Troubleshooting an Internal USB Key" on page 183, and "Troubleshooting page 152. Y1> failed. Warning: QPI link If the problem persists, see "Getting Help" on page 203. between
  • Dell External OEMR R910 | Owners Manual - Page 60
    Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues solution describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications
  • Dell External OEMR R910 | Owners Manual - Page 61
    to the operating system, system management software, system updates, and system components that you purchased with your system. NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. About Your System 61
  • Dell External OEMR R910 | Owners Manual - Page 62
    62 About Your System
  • Dell External OEMR R910 | Owners Manual - Page 63
    immediately at startup. NOTE: Operating systems must be UEFI-compatible (for example, Microsoft® Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. Using the System Setup
  • Dell External OEMR R910 | Owners Manual - Page 64
    Entering the System Setup Program 1 Turn on or restart your system. 2 Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again.
  • Dell External OEMR R910 | Owners Manual - Page 65
    System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option System Time System Date Memory Settings
  • Dell External OEMR R910 | Owners Manual - Page 66
    Screen" on page 72. Displays a screen to configure the front-panel LCD options and to set a user-defined LCD string. See "Embedded Server Management Screen" on page 73. Enables you to manage power usage of the processor(s), fans, and memory modules with preconfigured or customized settings. See
  • Dell External OEMR R910 | Owners Manual - Page 67
    are Mirror Mode, Spare Mode, and Disabled. If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is installed. If Disabled, the system supports Non-Uniform Memory architecture (NUMA) (asymmetric) memory configurations. Using the System Setup Program and UEFI
  • Dell External OEMR R910 | Owners Manual - Page 68
    (All default) If set to All, the maximum number of cores in each processor is enabled. Turbo Mode If Turbo Boost Technology is supported by the processor(s), enables or disables Turbo Mode. C1E (Enabled default) When set to Enabled, the processor can switch to a minimum performance state
  • Dell External OEMR R910 | Owners Manual - Page 69
    mode could prevent the system from booting if the operating system was not installed in the same boot mode. If the system operating system supports Unified Extensible Firmware Interface, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems
  • Dell External OEMR R910 | Owners Manual - Page 70
    SD card slot will automatically emulate a hard drive. If you install a device in this slot that is configured as a removable diskette drive, you must manually set the emulation type to Floppy. If this field is enabled and the system has failed to boot, the system will reattempt to boot after
  • Dell External OEMR R910 | Owners Manual - Page 71
    , Enabled with PXE, Enabled with iSCSI Boot, and Disabled. PXE support allows the system to boot from the network. Displays the MAC address Assignments Screen Option Description Use the and keys to manually select an IRQ for a given device, or select Default to allow the
  • Dell External OEMR R910 | Owners Manual - Page 72
    by SOL, configure the same port address for console redirection and the serial device. External Serial Connector Specifies whether Serial Device 1, Serial Device 2, or Remote Access Device has access to the external serial connector. NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL
  • Dell External OEMR R910 | Owners Manual - Page 73
    Embedded Server Management Screen Option Front Panel LCD Options User-Defined LCD String Description Options are User Defined String, Model Number, or None. If the LCD Home
  • Dell External OEMR R910 | Owners Manual - Page 74
    Option CPU Power and Performance Management Fan Power and Performance Management Memory Power and Performance Management Description Options are OS DBPM, System DBPM, Maximum Performance, or Minimum Power. Options are Maximum Performance or Minimum Power. Options are Maximum Performance, a
  • Dell External OEMR R910 | Owners Manual - Page 75
    Option TPM Security (Off default) TPM Activation (No Change default) TPM Clear (No default) Power Button (Enabled default) Description Sets the reporting of the Trusted Platform Module (TPM) in the system. If Off, the presence of the TPM is not reported to the operating system. If On with Pre-boot
  • Dell External OEMR R910 | Owners Manual - Page 76
    the NMI button only if directed to do so by qualified support personnel or by the operating system's documentation. Pressing this button NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft® Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS and
  • Dell External OEMR R910 | Owners Manual - Page 77
    2 Press after you see the following message: = UEFI Boot Manager NOTE: The system will not respond until the USB keyboard is active. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Using the
  • Dell External OEMR R910 | Owners Manual - Page 78
    you to access the System Setup program, System Services (Unified Server Configurator [USC]), Diagnostics, and BIOS-level boot options the boot option list. System Utilities Screen Option System Setup System Services BIOS Boot Manager Reboot System Description Accesses the System Setup program
  • Dell External OEMR R910 | Owners Manual - Page 79
    System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password" on page 201. Your system is shipped without the system password feature enabled. Operate the system only with system password protection. CAUTION: The password features provide a basic level of
  • Dell External OEMR R910 | Owners Manual - Page 80
    The password assignment is not case-sensitive. Certain key combinations are invalid and if you enter one, the system beeps. To erase a character, press or the left-arrow key. NOTE: To escape from the field without assigning a system password, press to move to another field, or
  • Dell External OEMR R910 | Owners Manual - Page 81
    NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes. Deleting or Changing an Existing System Password 1 Enter the System Setup program and select the System Security. 2 Highlight Setup
  • Dell External OEMR R910 | Owners Manual - Page 82
    enables systems management tasks from an embedded environment throughout the server's lifecycle. Lifecycle Controller can be started during the boot the Lifecycle Controller documentation on the Dell Support website at support.dell.com/manuals. 82 Using the System Setup Program and UEFI
  • Dell External OEMR R910 | Owners Manual - Page 83
    Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility provides the following features: • Enables fault logging and SNMP alerting • Provides access to system event log and
  • Dell External OEMR R910 | Owners Manual - Page 84
    84 Using the System Setup Program and UEFI Boot Manager
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    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 86
    Figure 3-1. Inside the System 5 4 3 2 1 6 7 8 9 11 10 1 optical drive (optional) 3 memory risers (up to 8) 5 power supply bays (4) 7 I/O card 9 cooling fan assembly 11 system identification panel 2 control panel display 4 cooling fans (up to 6) 6 PCIe expansion card 8 integrated storage
  • Dell External OEMR R910 | Owners Manual - Page 87
    Front Bezel (Optional) Removing the Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the keylock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. Figure 3-2.
  • Dell External OEMR R910 | Owners Manual - Page 88
    System Identification Panel Removing the System Identification Panel 1 If applicable, remove the front bezel. See "Removing the Front Bezel" on page 87. 2 Pull the system identification panel out of its slot in the chassis, until it is in the lock position. See Figure 3-3. The system identification
  • Dell External OEMR R910 | Owners Manual - Page 89
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 90
    Figure 3-4. Opening and Closing the System 1 2 3 1 latch 3 cover 2 latch release lock Closing the System 1 Place the cover onto the chassis and offset it slightly toward the back of the system, so that the chassis hooks on the back edge of the cover fit over the corresponding slots on the back
  • Dell External OEMR R910 | Owners Manual - Page 91
    channel is marked with white release levers. The maximum memory that is supported on your system varies according to the sizes of memory modules being used RDIMMs of sizes 1 GB, 2 GB, 4 GB, 8 GB, and 16 GB are supported for a total of up to 1 TB. NOTE: Depending on the amount of memory installed
  • Dell External OEMR R910 | Owners Manual - Page 92
    memory risers are allocated to each processor. The number of channels used and the allowable configurations depend on the memory mode selected. The system supports memory mirroring if identical memory modules are installed in both the risers. Mirroring must be enabled in the System Setup program. In
  • Dell External OEMR R910 | Owners Manual - Page 93
    Table 3-1. Memory Configurations (Dual Processor) CPU 1 Memory mode Riser A (memory capacity in GB) Riser B (memory capacity in GB) Total memory (per processor) 1 2 3 4 1 2 3 4 / total system 5 6 7 8 5 6 7 8 memory Power optimized 4 / 8 2 2 Not installed 8 / 16 4 4 Not
  • Dell External OEMR R910 | Owners Manual - Page 94
    CPU 2 Memory mode Riser A (memory capacity in GB) Riser B (memory capacity in GB) Total memory 1 2 3 4 1 2 3 4 (per processor) 5 6 7 8 5 6 7 8 / total system memory Power optimized 4 / 8 2 2 Not installed 8 / 16 4 4 Not installed 16 / 32 4 4 4 4 Not installed 32
  • Dell External OEMR R910 | Owners Manual - Page 95
    Table 3-2. Memory Configurations (Four Processors) CPU 1 Memory mode Total Riser A (memory capacity in GB) memory (per processor) / 1 2 3 4 total system 5 6 7 8 memory Riser B (memory capacity in GB) 1 2 3 4 5 6 7 8 Power 4 / 16 2 2 optimized 8 / 32 4 4 Not installed
  • Dell External OEMR R910 | Owners Manual - Page 96
    CPU 2 Memory mode Total Riser A (memory capacity in GB) memory (per processor) / 1 2 3 4 total system 5 6 7 8 memory Riser B (memory capacity in GB) 1 2 3 4 5 6 7 8 Power 4 / 16 2 2 optimized 8 / 32 4 4 Not installed Not installed 16 / 64 4 4 4 4 Not installed
  • Dell External OEMR R910 | Owners Manual - Page 97
    CPU 3 Memory mode Total Riser A (memory capacity in GB) memory (per processor) / 1 2 3 4 total system 5 6 7 8 memory Riser B (memory capacity in GB) 1 2 3 4 5 6 7 8 Power 4 / 16 2 2 optimized 8 / 32 4 4 Not installed Not installed 16 / 64 4 4 4 4 Not installed
  • Dell External OEMR R910 | Owners Manual - Page 98
    CPU 4 Memory mode Total Riser A (memory capacity in GB) memory (per processor) / 1 2 3 total system 5 6 4 7 8 memory Riser B (memory capacity in GB) 1 2 3 4 5 6 7 8 Power optimized 4 / 16 8 / 32 2 2 4 4 Not installed Not installed 16 / 64 4 4 4 4 Not installed 32
  • Dell External OEMR R910 | Owners Manual - Page 99
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 100
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 101
    Figure 3-7. Removing and Installing a Memory Riser 1 2 3 5 4 1 handle 3 release button 5 memory-riser connector 2 memory riser 4 card guide Installing a Memory Riser 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system
  • Dell External OEMR R910 | Owners Manual - Page 102
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 103
    Figure 3-8. Removing and Installing the Memory Module Cover 1 2 1 release tab 2 memory module cover CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. 5 Press the ejectors on the memory module socket down and out, as shown in
  • Dell External OEMR R910 | Owners Manual - Page 104
    Figure 3-9. Installing and Removing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) 6 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket
  • Dell External OEMR R910 | Owners Manual - Page 105
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 106
    Closing the System" on page 90. 9 Reconnect the system and peripherals to their power sources, and turn them on. Removing the Memory-Riser Guide 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System
  • Dell External OEMR R910 | Owners Manual - Page 107
    with the slots on the chassis. 2 Lower the memory-riser guide into the system until the tabs click into place. 3 Install for the SAS controller card to ensure that the host adapter is configured correctly to support hot-swap drive removal and insertion. CAUTION: Do not turn off or reboot your system
  • Dell External OEMR R910 | Owners Manual - Page 108
    Removing a Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 If installed, remove the front bezel. See "Removing
  • Dell External OEMR R910 | Owners Manual - Page 109
    Removing a Hard Drive CAUTION: Ensure that your operating system supports hot-swap drive installation. See the documentation supplied with the operating system. 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page
  • Dell External OEMR R910 | Owners Manual - Page 110
    installation. See the documentation supplied with your operating system. CAUTION: Combining SATA and SAS hard drives in the same system configuration is not supported. 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 87. 2 If a drive blank is present in the bay, remove
  • Dell External OEMR R910 | Owners Manual - Page 111
    NOTE: If you are upgrading your system to a 16-hard-drive configuration, turn off the system and remove all the chassis blanks. To remove the chassis blank, press down and push the blue release tab toward the front of the system. See Figure 3-13. 3 Press the button on the front of the drive carrier
  • Dell External OEMR R910 | Owners Manual - Page 112
    Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-14. Figure 3-14. Removing or Installing a Hot-Swap Hard Drive Into a Drive Carrier 4 1 2 3 1 screws (4) 3 SAS/SATA screw hole
  • Dell External OEMR R910 | Owners Manual - Page 113
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 114
    6 To remove the drive, press down and push the blue release tab toward the front of the system. See Figure 3-15. 7 Slide the optical drive out of the system until it is free of the drive bay. 8 If you are not adding a new optical drive, install the optical drive insert. 9 If applicable, install the
  • Dell External OEMR R910 | Owners Manual - Page 115
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 116
    of a problem with a troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
  • Dell External OEMR R910 | Owners Manual - Page 117
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 118
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 119
    Figure 3-17. Removing and Installing the Fan Assembly 1 2 3 1 handles (2) 3 release tabs (2) 2 cooling fan assembly Installing System Components 119
  • Dell External OEMR R910 | Owners Manual - Page 120
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 121
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 122
    Figure 3-18. Removing and Installing a USB Memory Key 1 2 1 USB memory key 2 USB memory key connector 122 Installing System Components
  • Dell External OEMR R910 | Owners Manual - Page 123
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 124
    full-height, half-length cards. • The expansion-card slot is not hot-swappable. • PCI Express Generation 2 slots support both PCI Express Generation 1 and PCI Express Generation 2 cards. However, using a PCI Express Generation 2 card on an PCI Express Generation 1 slot may impact performance
  • Dell External OEMR R910 | Owners Manual - Page 125
    on slot 5 and Generation 2 expansion cards are supported in the slots 1, 2, 3, 4, 6, and 7. • Slot 7 can be expanded to four additional PCIe x4 Generation 2 low profile slots using an optional PCIe expansion riser. • Table 3-3 provides a guide for installing expansion cards to ensure proper cooling
  • Dell External OEMR R910 | Owners Manual - Page 126
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 127
    Figure 3-20. Installing or Removing an Expansion Card 1 2 3 4 1 expansion-card latch 3 expansion card 2 screw 4 expansion-card connector Installing System Components 127
  • Dell External OEMR R910 | Owners Manual - Page 128
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 129
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 130
    Figure 3-21. Removing and Installing the Panel 1 2 1 latch 2 panel 130 Installing System Components
  • Dell External OEMR R910 | Owners Manual - Page 131
    Figure 3-22. Removing and Installing an Expansion Card in an Expansion-Card Riser 4 3 2 1 1 expansion-card riser 3 tabs (2) 2 expansion card 4 expansion-card latch Installing System Components 131
  • Dell External OEMR R910 | Owners Manual - Page 132
    Figure 3-23. Removing and Installing an Expansion-Card Riser 1 2 3 1 release tabs (2) 3 expansion-card riser connector 2 expansion-card riser 132 Installing System Components
  • Dell External OEMR R910 | Owners Manual - Page 133
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 134
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 135
    Figure 3-24. Removing and Installing the I/O Card 1 2 1 I/O card 2 I/O card connector Installing the I/O Card 1 If applicable install the iDRAC6 Enterprise card. See "Installing an iDRAC6 Enterprise Card" on page 136. 2 If applicable, install the internal dual SD module. See "Installing the
  • Dell External OEMR R910 | Owners Manual - Page 136
    the external cables troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
  • Dell External OEMR R910 | Owners Manual - Page 137
    Figure 3-25. Installing or Removing an iDRAC6 Enterprise Card (Optional) 2 1 3 4 5 1 iDRAC6 Enterprise card 3 retention standoff tabs (2) 5 iDRAC6 Enterprise card connector 2 VFlash media slot 4 retention standoff posts (2) 6 Install the I/O card. See "Installing the I/O Card" on page 135. 7
  • Dell External OEMR R910 | Owners Manual - Page 138
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 139
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 140
    5 Disconnect the SD module cable. 6 Pull back slightly on the tabs at the edge of the card and gently lift the edge of the card off of the retention standoffs. 7 Install the I/O card. See "Installing the I/O Card" on page 135. 8 Close the system. See "Closing the System" on page 90. 9 Reconnect the
  • Dell External OEMR R910 | Owners Manual - Page 141
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 142
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 143
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 144
    Figure 3-27. Installing the Integrated Storage Controller Card 1 2 3 5 4 1 battery cable 3 integrated storage controller card 5 clip 2 SAS data cables (2) 4 integrated storage controller card connector 144 Installing System Components
  • Dell External OEMR R910 | Owners Manual - Page 145
    troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions card guides fit over
  • Dell External OEMR R910 | Owners Manual - Page 146
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 147
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 148
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 149
    6 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 118. WARNING: The heat sink and processor are hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from
  • Dell External OEMR R910 | Owners Manual - Page 150
    Figure 3-29. Installing and Removing the Heat Sink 2 1 1 release levers (2) 2 heat sink CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 11 Position your thumb firmly over the processor socket-
  • Dell External OEMR R910 | Owners Manual - Page 151
    CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. 13 Carefully lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. After removing
  • Dell External OEMR R910 | Owners Manual - Page 152
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 153
    2 Remove the processor from the packing material by the processor's edges only. Do not touch the bottom of the processor. Handle the processor carefully with your fingers on the side edges. Place your hand beneath the processor when you are moving it to the system. 3 Locate the pin 1 indicator on
  • Dell External OEMR R910 | Owners Manual - Page 154
    System" on page 90. 19 Reconnect your system and peripherals to their electrical outlets, and turn on the system. Power Supplies Your system supports the following power supply modules: • 1100 W (high output power supply) • 750 W (energy smart power supply) When a 10 Gb I/O card is installed, the
  • Dell External OEMR R910 | Owners Manual - Page 155
    Table 3-5. Power Supply Redundancy Modes With a 1 GbE I/O Card Number of Power Supplies Redundancy Mode 1 1+0* 2 1+1* 2 2+0 3 2+1 4 2+2 *indicates that the system operates with a limited load. System Configuration Non-redundant configuration Redundant configuration Non-redundant
  • Dell External OEMR R910 | Owners Manual - Page 156
    Figure 3-32. Removing and Installing a Power Supply 1 2 3 1 power supply 3 cable retention bracket 2 locking tab Installing a Power Supply 1 Verify that power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the
  • Dell External OEMR R910 | Owners Manual - Page 157
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 158
    side of the connector and lift it up out of the securing tabs at the negative side of the connector. 6 To install a new system battery, support the battery connector by pressing down firmly on the positive side of the connector. 7 Hold the battery with the "+" facing up and slide it under
  • Dell External OEMR R910 | Owners Manual - Page 159
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 160
    9 Pull the blue release pin(s) and slide the backplane upwards. 10 Pull the backplane away from the front of the system until the securing slots are free from the tabs on the chassis. Figure 3-34. Removing and Installing a SAS Backplane 1 2 3 5 4 1 SAS backplane 3 release pins (2) 5 SAS cables
  • Dell External OEMR R910 | Owners Manual - Page 161
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 162
    4 If applicable, remove the memory-riser blanks. See "Removing a MemoryRiser Blank" on page 99. 5 Remove the memory risers. See "Removing a Memory Riser" on page 100. 6 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 118. 7 Slide the board upwards and pull the board
  • Dell External OEMR R910 | Owners Manual - Page 163
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 164
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 165
    Figure 3-36. Removing or Installing the Control Panel Assembly 1 2 3 4 5 1 T8 Torx screw 3 control panel board 5 control panel cable 7 display module 6 7 2 T10 Torx screws (3) 4 USB cable 6 display module cable Installing System Components 165
  • Dell External OEMR R910 | Owners Manual - Page 166
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 167
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 168
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 169
    not lift the system board assembly by grasping a memory module, processor, or other components. 15 Grasp the system board using the handle and the card guides. Angle the system board toward the front of the system and lift the board out of the chassis. Figure 3-37. Removing and Installing the System
  • Dell External OEMR R910 | Owners Manual - Page 170
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 171
    14 Install the memory risers in the same locations on the new board. See "Installing a Memory Riser" on page 101. 15 If applicable, install the memory-riser blanks. See "Installing a MemoryRiser Blank" on page 100. 16 Close the system. See "Closing the System" on page 90. 17 Reconnect the system to
  • Dell External OEMR R910 | Owners Manual - Page 172
    172 Installing System Components
  • Dell External OEMR R910 | Owners Manual - Page 173
    , or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Troubleshooting System Startup Failure If your system halts during startup
  • Dell External OEMR R910 | Owners Manual - Page 174
    are enabled. c Replace the keyboard/mouse with another working keyboard/mouse. If the problem is resolved, replace the faulty keyboard/mouse. If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system. 2 Power down all attached USB
  • Dell External OEMR R910 | Owners Manual - Page 175
    power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 203. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap
  • Dell External OEMR R910 | Owners Manual - Page 176
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 177
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 178
    down. If the system seems to operate normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery. If the problem is not resolved by replacing the battery, see "Getting Help" on page 203. 178 Troubleshooting Your System
  • Dell External OEMR R910 | Owners Manual - Page 179
    supply and to determine if it is working properly. The power indicator turns green to signify that the power supply is functioning properly. If the problem persists, replace the faulty power supply. 3 If the problem persists, see "Getting Help" on page 203. Troubleshooting Your System 179
  • Dell External OEMR R910 | Owners Manual - Page 180
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 181
    If the problem is not troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
  • Dell External OEMR R910 | Owners Manual - Page 182
    , if needed. If the memory settings match the installed memory but a problem is still indicated, go to step 14. 5 Turn off the system memory risers. See "Removing a Memory Riser" on page 100. 17 To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM socket
  • Dell External OEMR R910 | Owners Manual - Page 183
    troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions If the problem is not
  • Dell External OEMR R910 | Owners Manual - Page 184
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 185
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 186
    's interface cable is fully connected to the external port on the controller card. 5 For service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting
  • Dell External OEMR R910 | Owners Manual - Page 187
    "Using the System Setup Program and UEFI Boot Manager" on page 63. If the problem persists, see "Troubleshooting a Storage Controller" on page 187. Troubleshooting a Storage Controller NOTE: When troubleshooting a SAS or PERC controller, also see the documentation for your operating system and the
  • Dell External OEMR R910 | Owners Manual - Page 188
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 189
    service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: When troubleshooting system and attached peripherals. 8 If the problem is not resolved, turn off the system and
  • Dell External OEMR R910 | Owners Manual - Page 190
    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell External OEMR R910 | Owners Manual - Page 191
    11 Run the appropriate online diagnostic test. If the problem still persists, see step 12. 12 Open the system. See "Opening the System" on page 89. 13 the appropriate online diagnostic test. If the test fails, the processor is faulty. See "Getting Help" on page 203. Troubleshooting Your System 191
  • Dell External OEMR R910 | Owners Manual - Page 192
    192 Troubleshooting Your System
  • Dell External OEMR R910 | Owners Manual - Page 193
    or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem. Using Online Diagnostics To assess a system problem, first use the online diagnostics. Online Diagnostics is a suite of diagnostic
  • Dell External OEMR R910 | Owners Manual - Page 194
    as the processor and the system's input/output devices are functioning, you can use the embedded system diagnostics to help identify the problem. Running the Embedded System Diagnostics The embedded system diagnostics program is run from the Lifecycle Controller screen. CAUTION: Use the embedded
  • Dell External OEMR R910 | Owners Manual - Page 195
    Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices
  • Dell External OEMR R910 | Owners Manual - Page 196
    Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results. • Results - Displays the test that ran and the result. • Errors - Displays any errors that occurred during the test. • Help - Displays information about the currently
  • Dell External OEMR R910 | Owners Manual - Page 197
    Jumpers and Connectors System Board Jumper For information on resetting the password jumper to disable a password, see "Disabling a Forgotten Password" on page 201. Table 6-1. System Board Jumper Settings Jumper PWRD_EN Setting Description (default) The password feature is enabled (pins 2-4)
  • Dell External OEMR R910 | Owners Manual - Page 198
    System Board Connectors Figure 6-1. System Board Connectors 10 11 12 9 13 8 14 15 7 6 16 5 17 18 4 19 20 3 21 22 2 1 32 31 30 29 28 27 26 25 24 23 198 Jumpers and Connectors
  • Dell External OEMR R910 | Owners Manual - Page 199
    Table 6-2. System Board Jumpers and Connectors Item Connector 1 CTRL_PNL 2 CTRL_USB 3 SATA_A 4 J_CPU4 5 J_CPU2 6 FAN1 7 J_PDB_MISC 8 FAN4 9 INT_USB 10 SLOT 1 SLOT2 SLOT3 SLOT4 SLOT5 SLOT6 11 PWRD_EN NVRAM_CLR 12 SLOT7 13 IO_RISER 14 INT_STORAGE 15 J_SLOT7PWR 16 FAN5
  • Dell External OEMR R910 | Owners Manual - Page 200
    Table 6-2. System Board Jumpers and Connectors Item Connector 22 J_CPU1 23 MEM_RISER_A 24 MEM_RISER_B 25 MEM_RISER_E 26 MEM_RISER_F 27 MEM_RISER_C 28 MEM_RISER_D 29 MEM_RISER_G 30 BP_PWR/MISC 31 MEM_RISER_H 32 SATA_PWR Description Processor 1 Memory riser A connector Memory riser B connector
  • Dell External OEMR R910 | Owners Manual - Page 201
    password features or disables them and clears any password(s) currently in use. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
  • Dell External OEMR R910 | Owners Manual - Page 202
    3 Remove the jumper plug from the password jumper. See Figure 6-1 to locate the password jumper (labeled "PWRD_EN") on the system board. 4 Close the system. 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased)
  • Dell External OEMR R910 | Owners Manual - Page 203
    Choose A Country/Region drop-down menu at the bottom of the page. 3 Click Contact Us on the left side of the page. 4 Select the appropriate service or support link based on your need. 5 Choose the method of contacting Dell that is convenient for you. Getting Help 203
  • Dell External OEMR R910 | Owners Manual - Page 204
    204 Getting Help
  • Dell External OEMR R910 | Owners Manual - Page 205
    the RAID card battery, 187 battery (system) replacing, 157 blank hard drive, 108 power supply, 157 C cabling optical drive, 113 CD drive troubleshooting, 185 CD/DVD drive See optical drive. connectors USB, 12, 19 video, 12, 19 contacting Dell, 203 control panel assembly features, 12 LCD
  • Dell External OEMR R910 | Owners Manual - Page 206
    87 removing, 87 front-panel features, 12 G guidelines connecting external devices, 21 expansion card installation, 124 memory installation, 92 , 112 installing, 110 removing, 109 troubleshooting, 186 heat sink, 150 hot-swap hard drives, 107 K keyboards troubleshooting, 174 L LCD panel features, 14
  • Dell External OEMR R910 | Owners Manual - Page 207
    , 100 removing, 99 messages error messages, 64 status LCD, 23 system, 41 warning, 60 N NIC indicators, 21 NIC TOE, 123 NICs troubleshooting, 175 O optical drive installing, 113 options system setup, 65 P password disabling, 201 setup, 81 system, 79 phone numbers, 203 POST accessing system
  • Dell External OEMR R910 | Owners Manual - Page 208
    , 187 SAS RAID controller daughter card troubleshooting, 187 SD card troubleshooting, 183 securing your system, 74, 80 service-only procedure system board, 168 setup password, 81 slots See expansion slots. startup accessing system features, 11 support contacting Dell, 203 system board installing
  • Dell External OEMR R910 | Owners Manual - Page 209
    system setup screens main, 65 system startup failure, 173 T telephone numbers, 203 TPM security, 74 troubleshooting battery, 178 CD drive, 185 cooling fans, 180 damaged system, 177 expansion card, 189 external connections, 173 hard drive, 186 internal USB key, 183 keyboard, 174 memory, 181 NIC, 175
  • Dell External OEMR R910 | Owners Manual - Page 210
    Index 210
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Dell™ PowerEdge™ R910
Hardware Owner’s
Manual
Regulatory Model: E06S Series
Regulatory Type: E06S001