Dell G15 5511 Service Manual
Dell G15 5511 Manual
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- Dell G15 5511 | Service Manual - Page 1
Dell G15 5511 Service Manual Regulatory Model: P105F Regulatory Type: P105F005 June 2021 Rev. A01 - Dell G15 5511 | Service Manual - Page 2
of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be - Dell G15 5511 | Service Manual - Page 3
Working inside your computer 6 Before working inside your computer...6 Before you begin ...6 Safety instructions...6 Electrostatic discharge-ESD protection...7 ESD field service kit ...7 Transporting sensitive components...8 After working inside your computer...8 Chapter 2: Removing and installing - Dell G15 5511 | Service Manual - Page 4
BIOS in Windows ...69 Updating BIOS on systems with BitLocker enabled 69 Updating your system BIOS using a USB flash drive 69 Updating the Dell BIOS in Linux and Ubuntu environments 70 Flashing the BIOS 72 Clearing BIOS (System Setup) and System passwords 72 Chapter 5: Troubleshooting...73 - Dell G15 5511 | Service Manual - Page 5
WiFi power cycle...76 Chapter 6: Getting help and contacting Dell 77 Contents 5 - Dell G15 5511 | Service Manual - Page 6
and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at - Dell G15 5511 | Service Manual - Page 7
obvious, such as intermittent problems or a shortened product Dell products, the sensitivity to static damage is now higher than in previous Dell of damage to recognize and troubleshoot is the intermittent (also called is known as bonding. Use only Field Service kits with a wrist strap, mat, and - Dell G15 5511 | Service Manual - Page 8
for safe transport. ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate - Dell G15 5511 | Service Manual - Page 9
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When - Dell G15 5511 | Service Manual - Page 10
Table 1. Screw list (continued) Component Screw type Wireless-card bracket M2x4 Power-adapter port M2x4 Power button Type-C bracket M2x2 M2x4 System board M2x4 USB board M2x4 I/O board M2x4 Power-button shield M2x2 Quantity 1 2 2 2 5 1 2 2 Screw image Base cover Removing the base - Dell G15 5511 | Service Manual - Page 11
Removing and installing components 11 - Dell G15 5511 | Service Manual - Page 12
12 Removing and installing components - Dell G15 5511 | Service Manual - Page 13
Steps 1. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the four screws (M2x6) that secure the base cover to the palm-rest and keyboard assembly. NOTE: Loosening the two captive screws located in the front of the computer creates a gap - Dell G15 5511 | Service Manual - Page 14
Steps 1. Connect the battery cable to the system board, if the battery cable had been previously disconnected. 14 Removing and installing components - Dell G15 5511 | Service Manual - Page 15
left corner of the system board and the solid-state drive 2 slot is located at the bottom right corner of the system board. Both slots support M.2 2230 and M.2 2280 SSDs. The following image indicates the location of the solid-state drive that is installed in SSD slot one and provides a visual - Dell G15 5511 | Service Manual - Page 16
left corner of the system board and the solid-state drive 2 slot is located at the bottom right corner of the system board. Both slots support M.2 2230 and M.2 2280 SSDs. If you want to replace your 2230 card with a 2280 card, see procedure to move the screw mount and installing 2280 - Dell G15 5511 | Service Manual - Page 17
Steps 1. Align the notches on the solid-state drive with the tab on the solid-state drive slot. 2. Slide the solid-state drive into the solid-state drive slot. 3. Place the thermal shield on the solid-state drive. 4. Align the screw holes on the thermal shield with the screw holes on the solid-state - Dell G15 5511 | Service Manual - Page 18
-state drive 2 slot is located at the bottom right corner of the system board. Both slots support M.2 2230 and M.2 2280 SSDs. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solidstate drive in M.2 slot two. The following image indicates - Dell G15 5511 | Service Manual - Page 19
left corner of the system board and the solid-state drive 2 slot is located at the bottom right corner of the system board. Both slots support M.2 2230 and M.2 2280 SSDs. If you want to replace your 2230 card with a 2280 card, see procedure to move the screw mount and installing 2280 - Dell G15 5511 | Service Manual - Page 20
Steps 1. Align the notches on the solid-state drive with the tab on the solid-state drive slot. 2. Slide the solid-state drive into the solid-state drive slot. 3. Place the solid-state drive bracket on the solid-state drive 4. Align the screw holes on the thermal shield with the screw holes on the - Dell G15 5511 | Service Manual - Page 21
Procedure to move the screw mount About this task This computer supports two solid-state drive form factors: ● M.2 2230 ● M.2 2280 If you are replacing the solid-state drive of a different form factor other than the one removed, - Dell G15 5511 | Service Manual - Page 22
Steps 1. Remove the screw (M2x4) that secures the wireless card to the USB board. 2. Lift the bracket that secures the wireless card to the system board. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the - Dell G15 5511 | Service Manual - Page 23
Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Main (white triangle) Auxiliary (black triangle) Antenna-cable - Dell G15 5511 | Service Manual - Page 24
Memory module Removing the memory module Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure. Steps 1. - Dell G15 5511 | Service Manual - Page 25
Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. NOTE: Repeat - Dell G15 5511 | Service Manual - Page 26
Steps 1. Disconnect the battery cable from the system board, if it is not previously disconnected. 2. Remove the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 3. Lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisites If you - Dell G15 5511 | Service Manual - Page 27
Steps 1. At an angle, slide the battery into the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. NOTE: - Dell G15 5511 | Service Manual - Page 28
Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image indicates the location of the touchpad and provides a visual representation of the removal procedure. 28 - Dell G15 5511 | Service Manual - Page 29
Steps 1. Remove the three (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 2. Lift the touchpad bracket off the palm-rest and keyboard assembly. NOTE: After removing the touchpad, if the replacement touchpad is not installed immediately, replace the touchpad - Dell G15 5511 | Service Manual - Page 30
Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Replace the four (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly. 3. Align and place the touchpad bracket into the slot on the palm-rest and keyboard assembly. 4. Replace the - Dell G15 5511 | Service Manual - Page 31
I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps 1. Open the latch - Dell G15 5511 | Service Manual - Page 32
Steps 1. Open the latch and connect the I/O board cable to the system board and close the latch. 2. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 3. Install the two screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. - Dell G15 5511 | Service Manual - Page 33
Steps 1. Note the routing of the cable that connects the left speaker to the right speaker and remove it from the routing guides on the palm-rest and keyboard assembly. NOTE: Note the position of the rubber grommets before lifting the speakers. 2. Peel the tape that adheres the - Dell G15 5511 | Service Manual - Page 34
the cable below the USB board . 3. Adhere the speaker cable to the palm-rest and keyboard assembly. 4. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. Next steps 1. Install the solid-state drive 2. 2. Install the base cover. 3. Follow the procedure in After - Dell G15 5511 | Service Manual - Page 35
Steps 1. Remove the two screws (M2.5x5) that secure the rear cover to the palm-rest and keyboard assembly. 2. Remove the two screws (M2x2) that secure the rear cover to the system board. 3. Push the rear cover away from the system board and lift it off the palm-rest and keyboard assembly. Installing - Dell G15 5511 | Service Manual - Page 36
Steps 1. Slide the rear cover towards the system board till it snaps into place. 2. Align the screw holes on the rear cover with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2.5x5) that secure the rear cover to the palm-rest and keyboard assembly. 4. Replace - Dell G15 5511 | Service Manual - Page 37
and keyboard assembly and place the display assembly on the palm-rest and keyboard assembly. 2. Route the antenna cable and display cable through the routing guides on the palm-rest and keyboard assembly and to the top side of the computer and along the left of the power adapter port. Removing - Dell G15 5511 | Service Manual - Page 38
the latch to secure the cable. 6. Adhere the tape that secures the display cable to the system board. 7. Route the antenna cables through the routing guides on the fan and adhere the tape that secures the antenna cables to the system board . Next steps 1. Install the wireless card. 2. Install the - Dell G15 5511 | Service Manual - Page 39
board. 4. Flip the computer over and place the computer on a clean and flat surface. 5. Remove the antenna cable and display cable from the routing guides on the palm-rest and keyboard assembly. 6. Remove the eight screws (M2.5x4) that secure the display-assembly hinges to the palm-rest and keyboard - Dell G15 5511 | Service Manual - Page 40
Power-adapter port Removing the power-adapter port Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear cover. About this task The following image indicates the location of the power-adapter port and provides a visual - Dell G15 5511 | Service Manual - Page 41
Steps 1. Remove the two screw (M2x4) on the power-adapter port-bracket that secures the power-adapter port to the palm-rest and keyboard assembly. 2. Remove the power-adapter port-bracket from the power-adapter port. 3. Disconnect the power-adapter port-cable from the system board. 4. Lift the power - Dell G15 5511 | Service Manual - Page 42
the procedure in Before working inside your computer. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program. Make the appropriate changes again after you replace the system board. NOTE: Before disconnecting the cables from the system board - Dell G15 5511 | Service Manual - Page 43
7. Remove the wireless card. 8. Remove the memory module. About this task The following image indicates the connectors on your system board. 1. Display cable 3. Fan cable 5. Speaker cable 7. Keyboard backlit cable 9. 4 zone keyboard cable 11. Fan cable 2. Power-adapter port cable 4. I/O-board - Dell G15 5511 | Service Manual - Page 44
Steps 1. Remove the two (M2x4) screws that secures the Type-C bracket to the system board and lift the Type-C bracket off the system board. 2. Peel the tape that secures the display cable to the system board. 3. Open the latch and disconnect the display cable from the system board and place it on a - Dell G15 5511 | Service Manual - Page 45
4. Open the latch and disconnect the power-adapter port cable from the system board. 5. Disconnect the fan cable from the system board. 6. Open the latch and disconnect the I/O-board cable from the system board. 7. Disconnect the speaker cable from the system board. 8. Open the latch and disconnect - Dell G15 5511 | Service Manual - Page 46
existing component before performing the installation procedure. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program. Make the appropriate changes again after you replace the system board. About this task The following image indicates the - Dell G15 5511 | Service Manual - Page 47
7. Keyboard backlit cable 9. 4 zone keyboard cable 11. Fan cable 8. Touchpad cable 10. Front LED light cable (optional) 12. Power-button cable The following image indicates the location of the system board and provides a visual representation of the installation procedure. Removing and installing - Dell G15 5511 | Service Manual - Page 48
Steps 1. NOTE: Place the system board on a clean and flat surface. Replace the USB board, and heat sink. 2. Turn the system board over. 3. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. NOTE: Align the system board with the positioning pins - Dell G15 5511 | Service Manual - Page 49
CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool - Dell G15 5511 | Service Manual - Page 50
Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure. CAUTION - Dell G15 5511 | Service Manual - Page 51
5. Install the solid-state drive 1. 6. Install the rear cover 7. Install the battery. 8. Install the base cover. 9. Follow the procedure in After working inside your computer. USB board Removing the USB board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the - Dell G15 5511 | Service Manual - Page 52
Installing the USB board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the USB board and provides a visual representation of the installation procedure. Steps - Dell G15 5511 | Service Manual - Page 53
I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps 1. Open the latch - Dell G15 5511 | Service Manual - Page 54
Steps 1. Open the latch and connect the I/O board cable to the system board and close the latch. 2. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 3. Install the two screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. - Dell G15 5511 | Service Manual - Page 55
Steps 1. Remove the two screws (M2x2) that secure the power-button shield to the palm-rest and keyboard assembly. 2. Lift the power-button shield off the palm-rest and keyboard assembly. 3. Remove the two screws (M2x2) that secure the power button to the palm-rest and keyboard assembly. 4. Lift the - Dell G15 5511 | Service Manual - Page 56
Steps 1. Place the power button on the slot on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secure the power button to the palm-rest and keyboard assembly. 3. Align the screw holes on the power-button shield with the screw holes on the palm-rest and keyboard assembly. - Dell G15 5511 | Service Manual - Page 57
9. Remove the wireless card. 10. Remove the memory module. 11. Remove the power-adapter port. 12. Remove the speakers. 13. Follow the procedure from step 1 to step 17 in Removing the system board. NOTE: System board can be removed with the heat sink and USB board attached. 14. Remove the power - Dell G15 5511 | Service Manual - Page 58
Next steps 1. Install the power button. 2. Follow the procedure from step 2 to step 20 in Replacing the system board. 3. Install the speakers. 4. Install the power-adapter port. 5. Install the memory module. 6. Install the wireless card. 7. Install the solid-state drive 2. 8. Install the solid-state - Dell G15 5511 | Service Manual - Page 59
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads 59 - Dell G15 5511 | Service Manual - Page 60
, such as the user password, type of hard drive installed, and enabling or disabling base devices. Entering BIOS setup program Steps 1. Turn on your computer. 2. Press F2 immediately to enter the BIOS setup program. NOTE: If you wait too long and the operating system logo appears, continue to wait - Dell G15 5511 | Service Manual - Page 61
State Health AC Adapter Processor Information Processor Type Maximum Clock Speed Core Count Processor L2 Cache Processor ID Displays the BIOS version number. Displays the Service Tag of the computer. Displays the Asset Tag of the computer. Displays the ownership tag of the computer. Displays the - Dell G15 5511 | Service Manual - Page 62
Mode Displays the boot mode of this computer. Enables or disables boot devices for this computer. Displays the boot sequence. Enables or disables advanced BIOS settings. Default: ON. UEFI Boot Path Security Enables or disables the system to prompt the user to enter the Admin password when booting - Dell G15 5511 | Service Manual - Page 63
Speaker Enables or disables internal speaker. Default: ON. USB Configuration Enable Boot Support Enable External USB Ports SATA Operation Enables or disables booting from USB mass system. NOTE: Touchscreen will always work in the BIOS setup irrespective of this setting. System setup 63 - Dell G15 5511 | Service Manual - Page 64
Capsule Firmware Updates Computrace Intel Platform Trust Technology On Enables or disables BIOS updates through UEFI capsule update packages. Enable or disable the BIOS module interface of the optional Computrace(R) Service from Absolute Software. Enables or disables Platform Trust Technology (PTT - Dell G15 5511 | Service Manual - Page 65
(admin) password (sometimes called the "setup" password). Sets, Changes, or deletes the system password. Enables or disables the master password support. Default: OFF. Table 9. System setup options-Secure Boot menu Secure Boot Enable Secure Boot Enables or disables the computer to boos using - Dell G15 5511 | Service Manual - Page 66
Rapid Start will be disabled automatically, and the operating system power option will be blank if it was set to Sleep. Enable USB Wake Support Enables the USB devices to wake the computer from Standby mode. Default: OFF. Enable Intel Speed Shift Technology Enables or disables Intel Speed Shift - Dell G15 5511 | Service Manual - Page 67
boots. Default: ON. Enable Adapter Warnings Enables the computer to display adapter warning messages during boot. Default: ON. Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time. Default: 0 seconds. Fastboot Configures the speed of the UEFI boot process. Default - Dell G15 5511 | Service Manual - Page 68
BIOS, the Asset Tag cannot be changed. Service Tag Displays the Service Tag of the computer. BIOS Recovery from Hard Drive Enables the computer to recover from a bad BIOS flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool. Default: 2. SupportAssist - Dell G15 5511 | Service Manual - Page 69
, and then re-enabled after the BIOS update is completed. Steps 1. Restart the computer. 2. Go to www.dell.com/support. ● Enter the Service Tag or Express Service Code and click Search. ● Click Drivers & Downloads. ● Click Detect Drivers and follow the on-screen instructions. 3. If you are unable to - Dell G15 5511 | Service Manual - Page 70
. Follow the on-screen instructions. Figure 1. DOS BIOS Update Screen Updating the Dell BIOS in Linux and Ubuntu environments If you want to update the system BIOS in a Linux environment such as Ubuntu, see https://www.dell.com/support/article/ sln171755/. Flashing the BIOS from the F12 One-Time - Dell G15 5511 | Service Manual - Page 71
file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter that is connected to the computer ● Functional computer battery to flash the BIOS Perform the following steps to perform the BIOS update flash process from the F12 menu: CAUTION - Dell G15 5511 | Service Manual - Page 72
your computer, follow the steps in installing the base cover. Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application - Dell G15 5511 | Service Manual - Page 73
and associated problems. Table 20. LED codes Diagnostic light codes 1,1 1,2 1,5 1,6 2,1 2,2 Problem description TPM detection failure Unrecoverable SPI flash failure i-Fuse failure EC internal failure Processor failure System board: BIOS or ROM (Read-Only Memory) failure Troubleshooting 73 - Dell G15 5511 | Service Manual - Page 74
's Guide at www.dell.com/support. Flashing the BIOS About this task You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 74 Troubleshooting - Dell G15 5511 | Service Manual - Page 75
and press Enter. 8. The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update. Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for - Dell G15 5511 | Service Manual - Page 76
knowledge base article SLN85632 at www.dell.com/support. WiFi power cycle About this task If your computer is unable to access the Internet due to WiFi connectivity issues, a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power - Dell G15 5511 | Service Manual - Page 77
about your computer through videos, manuals and documents. Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or Express Service Code at www.dell.com/support. For more information on
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Dell G15 5511
Service Manual
Regulatory Model: P105F
Regulatory Type: P105F005
June 2021
Rev. A01