Dell G3 3779 G3 17 Service Manual

Dell G3 3779 Manual

Dell G3 3779 manual content summary:

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    Dell G3 17 Service Manual Computer Model: Dell G3 3779 Regulatory Model: P35E Regulatory Type: P35E003
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    of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
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    your computer...9 Before you begin ...9 Safety instructions...9 Recommended tools...9 Screw list...10 2 After working inside your computer...12 3 Removing the base cover...13 Procedure...13 4 Replacing the base cover...16 Procedure ...16 5 Removing the battery...19 Prerequisites...19 Procedure...19
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    Post-requisites...27 13 Removing the fan...28 Prerequisites...28 Procedure...28 14 Replacing the fan...30 Procedure ...30 Post-requisites...31 15 Removing the processor fan...32 Prerequisites...32 Procedure...32 16 Replacing the processor fan...33 Procedure...33 Post-requisites...33 17 Removing the
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    Post-requisites...43 25 Removing the speakers...44 Prerequisites...44 Procedure...44 26 Replacing the speakers...45 Procedure ...45 Post-requisites...45 27 Removing the heat sink...46 Prerequisites...46 Procedure...46 28 Replacing the heat sink...47 Procedure ...47 Post-requisites...47 29 Removing
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    Post-requisites...63 Entering the Service Tag in the BIOS setup program 64 37 Removing the power button with fingerprint reader 65 Prerequisites...65 Procedure...65 38 Replacing the power button with fingerprint reader 67
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    Assigning a system password and setup password...95 Deleting or changing an existing system setup password 95 Clearing CMOS settings...96 Clearing forgotten passwords...96 56 Troubleshooting...97 Flashing the BIOS...97 Flashing BIOS (USB key)...97 Intel Optane memory (Optional)...97 Contents 7
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    ) diagnostics 98 Running the ePSA diagnostics...99 System diagnostic lights...99 Wi-Fi power cycle...100 Flea power release...100 57 Getting help and contacting Dell...102 Self-help resources...102 Contacting
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    pins and contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www
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    Screw list Table 1. Screw list Component Base cover Secured to Palm rest and keyboard assembly Screw type M2.5x7 Battery Display panel Fan Processor fan Hard-drive assembly Hard-drive bracket Palm rest and keyboard assembly Display back-cover and antenna assembly Palm rest and
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    Component Touchpad Wireless-card bracket Secured to Touchpad and palm rest System board Screw type M2x2 M2x3 Quantity 4 1 Screw image Before working inside your computer 11
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    2 After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Remove the 10 screws (M2.5x7) that
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    . NOTE: The following steps are applicable only if you want to further remove any other component from your computer. 6 Peel the tape that secures the battery cable to the system board. 7 Disconnect the battery cable from the system board. 14 Removing the base cover
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    8 Press and hold the power button for 5 seconds to ground the computer and drain the flea power. Removing the base cover 15
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    . After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the battery cable to the system board, if applicable. 2 Adhere
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    4 Align the tabs on the base cover with the slots on the palm-rest assembly and snap it into place. 5 Tighten the two captive screws (M2.5) that secure the base cover to the palm rest and keyboard assembly. 6 Replace the 10 screws (M2.5x7) that secure the base cover to the palm rest and keyboard
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    18 Replacing the base cover
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    computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Remove the five screws (M2x3) that secure the battery to the palm
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    . After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest
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    inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure 1
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the notch on the memory module
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Locate
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    24 Removing the wireless card
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    inside your computer, follow the instructions in After working inside your computer. For see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage -cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable
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    working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program's settings to default. It
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    computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the I/O board
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    inside your computer, follow the instructions in After working inside your computer. Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the system board. 2 Remove the display cable from the routing guides on the fan. 3 Disconnect the fan cable from the system
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    Removing the fan 29
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    inside your computer, follow the instructions in After working inside your computer. For see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the Route the display cable through the routing guides on the fan. 5 Connect the display cable to its connector
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    Post-requisites Replace the base cover. Replacing the fan 31
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Disconnect
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the processor
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    inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Loosen
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care
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    your computer, follow the instructions in After working inside your computer. the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are state. Prerequisites 1 Remove the base cover. 2 Remove the battery. Procedure 1 Open the latch and using the pull tab,
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    5 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 6 Lift the hard drive off the hard-drive bracket. Removing the hard drive 37
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when
  • Dell G3 3779 | G3 17 Service Manual - Page 39
    Post-requisites 1 Replace the battery. 2 Replace the base cover. Replacing the hard drive 39
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    working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. Procedure 1 Open the latch and
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    After working inside your computer, follow the instructions in After working inside your computer. For more safety page at www.dell.com/ regulatory_compliance. Procedure NOTE: Ensure that the touchpad is aligned with the guides available on the battery. 2 Replace the base cover. Replacing the touchpad 41
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    inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the power-adapter port into the
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    inside your computer, follow the instructions in After working inside your computer. For Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the the speaker cable routing and remove it from the routing guides on palm rest and key board assembly. 3 Lift the
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    inside your computer, follow the instructions in After working inside your computer. For the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: If assembly. 2 Route the speaker cable through the routing guides on the palm rest and keyboard assembly. 3 Replace
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    inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can
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    inside your computer, follow the instructions in After working inside your computer. the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the the display cable and remove the cable from its routing guides on the fan and palm rest and keyboard assembly.
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    5 Lift the palm rest and keyboard assembly at an angle. 6 Slide and remove the palm rest and keyboard assembly off the display assembly. 7 After performing all these steps, you are left with the display assembly. Removing the display assembly 49
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    50 Removing the display assembly
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    inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Ensure that the hinges are opened
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    .5x5) that secure the left and right hinges to the system board and palm rest and keyboard assembly. 5 Route the display cable through the routing guides on the fan and the palm rest and keyboard assembly. 6 Slide the display cable into the connector on the system board and close the latch
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    inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites CAUTION: Removing the coin-cell battery resets the BIOS setup program's settings to
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the I/O-board cable to the I/O
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    inside your computer, follow the instructions in After working inside your computer. the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the the display cable and remove the cable from its routing guides on the fan and palm rest and keyboard assembly.
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    56 Removing the power-button board
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    inside your computer, follow the instructions in After working inside your computer. Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide the keyboard assembly. 7 Route the display cable through the routing guides on the fan and the palm rest and keyboard assembly.
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    Post-requisites Replace the base cover. 58 Replacing the power-button board
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    instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS Remove the battery. 3 Remove
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    4 Open the latch and disconnect the display-assembly cable. 5 Open the latch and disconnect the hard-drive cable. 6 Open the latch and disconnect the I/O-board cable. 7 Open the latch and disconnect the fingerprint-reader cable. 8 Open the latch and disconnect the touchpad cable. 9 Open the latch
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    Removing the system board 61
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    , follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program
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    system board. Post-requisites 1 Replace the heat sink. 2 Replace the solid-state drive/Intel Optane. 3 Replace the wireless card. 4 Replace the memory modules. 5 Replace the battery. 6 Replace the base cover. Replacing the system board 63
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    program 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field. NOTE: Service tag is the alphanumeric identifier located at the back side of your computer
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    computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader. Prerequisites 1 Remove the base cover. 2 Remove the battery
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    66 Removing the power button with fingerprint reader
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    inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped
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    7 Replace the solid-state drive/Intel Optane. 8 Replace the battery. 9 Replace the base cover. 68 Replacing the power button with fingerprint reader
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    working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the fan. 4 Remove the
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    After working inside your computer, follow the instructions in After working inside your computer. For more safety see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest the battery. 14 Replace the base cover. 70 Replacing the palm-rest and
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    inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the display bezel with the display
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the camera cable to the camera
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the
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    76 Removing the display panel
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the display panel on a flat and
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    Post-requisites 1 Replace the display bezel. 2 Replace the display assembly. 3 Replace the wireless card. 4 Replace the base cover. 78 Replacing the display panel
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the hinges
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    inside your computer, follow the instructions in After working inside your computer. For see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the routing and remove the cable from the routing guides on the display back-cover and antenna assembly.
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    computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best dell.com/ regulatory_compliance. Procedure 1 Route the display cable on the display back-cover and antenna assembly. 2 Route the camera cable through the routing guides
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    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the
  • Dell G3 3779 | G3 17 Service Manual - Page 84
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly
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    where you saved the audio driver file. 8 Double-click the audio driver file icon and follow the instructions on the screen to install the driver. Downloading the graphics driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support enter the Service Tag of your computer
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    follow the instructions on screen. Downloading the Wi-Fi driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for
  • Dell G3 3779 | G3 17 Service Manual - Page 87
    8 Double-click the network driver file icon and follow the instructions on screen. Downloading drivers 87
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    boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: • Access System Setup by pressing F2 key • Bring up the one-time boot menu by pressing F12 key The one-time
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    BIOS Setup program screen information for future reference. Use the BIOS Setup program for the following purposes: • Get information about the hardware installed in your computer, such as the amount of RAM Entering BIOS setup program 1 Turn on (or restart) your computer. 2 During POST, when the DELL
  • Dell G3 3779 | G3 17 Service Manual - Page 90
    -System Information System Information BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. computer. M.2 SATA SSD Displays the M.2 SATA SSD device information of the computer. M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the
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    to external USB port. Thunderbolt Adapter Configuration Enable or disable Thunderbolt technology support. Audio Enable or disable the an AC adapter is plugged into the computer. Keyboard Backlight Timeout on Battery When the backlight is enabled, this feature defines the timeout value for
  • Dell G3 3779 | G3 17 Service Manual - Page 92
    Enable or disable the BIOS module interface of the optional Computrace(R) Service from Absolute Software. to allow evaluation or enforcement of UEFI driver signatures. Expert Key Management Expert Key Management Memory Size. Performance Multi Core Support Enable multiple cores. Default: Enabled
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    AC Behavior Enable Intel Speed Shift Technology Auto On Time USB Wake Support Advanced Battery Charge Configuration Primary Battery Charge Configuration POST Behavior Adapter Warnings Numlock Enable Fn Lock Options Fastboot Extend BIOS POST Time Full Screen Logo Warnings and Errors Sign of Life
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    -Maintenance menu Maintenance Service Tag Display the system's Service Tag. Asset Tag Create a system Asset Tag. BIOS Downgrade Control flashing of automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the
  • Dell G3 3779 | G3 17 Service Manual - Page 95
    . Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a , press F2 immediately after a power-on or re-boot. 1 In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed
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    cable from the system board. 3 Remove the coin-cell battery. 4 Wait for one minute. 5 Replace the coin-cell battery. 6 Connect the battery cable to the system board. 7 Replace the base cover. Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www
  • Dell G3 3779 | G3 17 Service Manual - Page 97
    flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads
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    removed without uninstalling the driver. NOTE: Disabling Intel your computer. 3 Press F12 after the Dell logo is displayed on the screen to access . 6 In the Choose an option screen, click Troubleshoot. 7 Click Recover from a drive. 8 Choose with the BIOS and is launched by the BIOS internally. The
  • Dell G3 3779 | G3 17 Service Manual - Page 99
    problems battery has more than 5 percent charge. • Computer is in sleep state, hibernation, or turned off NOTE: Hard-drive activity light is supported only on computers shipped with hard drive. The power and battery-status light blinks amber along with beep codes indicating failures. Troubleshooting
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    Problem description CPU failure System board: BIOS and ROM failure No memory or RAM detected Memory or RAM failure Invalid memory installed System board or chipset error LCD failure CMOS battery the instructions on how to conduct a Wi-Fi power cycle: NOTE: Some ISPs (Internet Service Providers)
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    3 Press and hold the power button for 15 seconds to drain the flea power. 4 Connect the power adapter to your computer. 5 Turn on your computer. Troubleshooting 101
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    -help resources Information about Dell products and services Dell Help & Support app www.dell.com Tips Contact Support Online help for operating system Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers, software updates, and so
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Dell G3 17
Service Manual
Computer Model: Dell G3 3779
Regulatory Model: P35E
Regulatory Type: P35E003