Dell G7 15 7500 Service Manual

Dell G7 15 7500 Manual

Get Dell G7 15 7500 PDF manuals and user guides View all Dell G7 15 7500 manuals
Add to My Manuals
Save this manual to your list of manuals

Dell G7 15 7500 manual content summary:

  • Dell G7 15 7500 | Service Manual - Page 1
    Dell G7 15 7500 Service Manual Regulatory Model: P100F Regulatory Type: P100F001 June 2020 Rev. A00
  • Dell G7 15 7500 | Service Manual - Page 2
    use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC
  • Dell G7 15 7500 | Service Manual - Page 3
    Contents Chapter 1: Working inside your computer 6 Before working inside your computer...6 Safety instructions...6 Electrostatic discharge-ESD protection...7 ESD field service kit ...7 Transporting sensitive components...8 After working inside your computer...8 Chapter 2: Removing and installing
  • Dell G7 15 7500 | Service Manual - Page 4
    Graphics-card fan...38 Removing the graphics-card fan...38 Installing the graphics-card fan...39 Power-adapter port...40 Installing the power-adapter port...40 Removing the power-adapter port...41 Power button with optional fingerprint reader...42 Removing the power button with optional fingerprint
  • Dell G7 15 7500 | Service Manual - Page 5
    or changing an existing system setup password 81 Clearing CMOS settings...81 Clearing BIOS (System Setup) and System passwords 81 Chapter 5: Troubleshooting...82 SupportAssist diagnostics...82 System diagnostic lights...82 Built-in self-test (BIST)...83 System board built-in self-test (M-BIST
  • Dell G7 15 7500 | Service Manual - Page 6
    and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at
  • Dell G7 15 7500 | Service Manual - Page 7
    may not be obvious, such as intermittent problems or a shortened product life span. As more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire.
  • Dell G7 15 7500 | Service Manual - Page 8
    charged. • Working Environment - Before deploying the ESD Field Service kit, assess the situation at the customer location. For example stable base, and point your toes out. 2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load. 3. Lift with
  • Dell G7 15 7500 | Service Manual - Page 9
    2 Removing and installing components Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #0 • Phillips screwdriver #1 • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the
  • Dell G7 15 7500 | Service Manual - Page 10
    Table 1. Screw list (continued) Component Secured to I/O board Palm-rest and keyboard assembly Screw type M2x4 Finger-print reader Palm-rest and M2x2.5 keyboard assembly Graphics-card fan System board and palm-rest and keyboard assembly M2x4 Graphics card-processor thermal shield cover
  • Dell G7 15 7500 | Service Manual - Page 11
    Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Removing and installing components 11
  • Dell G7 15 7500 | Service Manual - Page 12
    Steps 1. Remove the six screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. CAUTION: Do not pull on or pry the base cover at the side where the hinges are located; doing
  • Dell G7 15 7500 | Service Manual - Page 13
    3. Starting from the top-right corner, use a plastic scribe to pry the base cover and to release the base cover from the tabs. Lift the base cover off the palm-rest and keyboard assembly. NOTE: The following steps are applicable only if you want to further remove any other component from your
  • Dell G7 15 7500 | Service Manual - Page 14
    Steps 1. Connect the battery cable to the system board, if the battery had been previously disconnected. 14 Removing and installing components
  • Dell G7 15 7500 | Service Manual - Page 15
    kind to pry on or against the battery. • Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. • Always purchase
  • Dell G7 15 7500 | Service Manual - Page 16
    Steps 1. Disconnect the battery cable from the system board, if it is not previously disconnected. 2. Remove the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 3. Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Lift
  • Dell G7 15 7500 | Service Manual - Page 17
    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Replace the four screws (M2x4) that secure the battery to the palm-rest and keyboard
  • Dell G7 15 7500 | Service Manual - Page 18
    Steps 1. Disconnect the coin-cell battery cable from the system board. 2. Remove the coin-cell battery cable from the routing guide and under the speaker cable. 3. Using a plastic scribe, peel the coin-cell battery off the palm-rest and keyboard assembly. Installing the coin-cell battery
  • Dell G7 15 7500 | Service Manual - Page 19
    the coin-cell battery to the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable under the speaker cable and through the routing guides. 3. Connect the coin-cell battery cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside
  • Dell G7 15 7500 | Service Manual - Page 20
    Steps 1. Remove the three screws (M2x4) that secure the rear cover to the palm-rest and keyboard assembly. 2. Remove the two screws (M1.6x4) that secure the rear cover to the system board. 3. Push the rear cover away from the system board and lift it off the palm-rest and keyboard assembly.
  • Dell G7 15 7500 | Service Manual - Page 21
    Steps 1. Slide the rear cover toward the system board. 2. Align the screw holes on the rear cover with the screw holes on the palm-rest and keyboard assembly. 3. Replace the three screws (M2x4) that secure the rear cover to the palm-rest and keyboard assembly. 4. Replace two screws (M1.6x4) that
  • Dell G7 15 7500 | Service Manual - Page 22
    Steps 1. Remove the four screws (M2x5) that secure the rear-cover bracket to the system board. 2. Lift the rear-cover bracket off the system board. Installing the rear-cover bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation
  • Dell G7 15 7500 | Service Manual - Page 23
    Steps 1. Align the screw holes on the rear-cover bracket with the screw holes on the system board. 2. Replace the four screws (M2x5) that secure the rear-cover bracket to the system board. Next steps 1. Install the rear cover. 2. Install the base cover. 3. Follow the procedure in After working
  • Dell G7 15 7500 | Service Manual - Page 24
    24 Removing and installing components
  • Dell G7 15 7500 | Service Manual - Page 25
    Steps 1. Open the latch and disconnect the display cable from the system board. 2. Remove the screw (M2x4) that secures the display cable to the palm-rest and keyboard assembly. 3. Flip the computer over. 4. Remove the eight screws (M2.5x5) that secure the display-assembly hinges to the palm-rest
  • Dell G7 15 7500 | Service Manual - Page 26
    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation
  • Dell G7 15 7500 | Service Manual - Page 27
    Removing and installing components 27
  • Dell G7 15 7500 | Service Manual - Page 28
    Steps 1. Align the tabs on the hinges with the slots on the palm-rest and keyboard assembly and place the display assembly on the palm-rest and keyboard assembly. 2. Align the screw holes on the palm-rest and keyboard assembly with the screw holes on the right and the left display-assembly hinges.
  • Dell G7 15 7500 | Service Manual - Page 29
    Steps 1. Remove the screw (M2x4) that secures the wireless-card bracket to the system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless
  • Dell G7 15 7500 | Service Manual - Page 30
    slot. 2. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Main (white triangle) Antenna-cable color White Auxiliary
  • Dell G7 15 7500 | Service Manual - Page 31
    procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive. The following image indicates the location of the M.2 2230 solid-state
  • Dell G7 15 7500 | Service Manual - Page 32
    , remove the existing component before performing the installation procedure. About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive. The following image indicates the location of the M.2 2230 solid
  • Dell G7 15 7500 | Service Manual - Page 33
    procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive. The following image indicates the location of the M.2 2280 solid-state
  • Dell G7 15 7500 | Service Manual - Page 34
    , remove the existing component before performing the installation procedure. About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive. The following image indicates the location of the M.2 2280 solid
  • Dell G7 15 7500 | Service Manual - Page 35
    Memory modules Removing the memory modules Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure. Steps 1.
  • Dell G7 15 7500 | Service Manual - Page 36
    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly at an angle, into the memory-module slot. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.
  • Dell G7 15 7500 | Service Manual - Page 37
    Steps 1. Remove the two screws (M2x4) that secure the processor fan to the system board and the palm-rest and keyboard assembly. 2. Disconnect the processor-fan cable from the system board. 3. Lift the processor fan off the palm-rest and keyboard assembly. Installing the processor fan Prerequisites
  • Dell G7 15 7500 | Service Manual - Page 38
    Steps 1. Align the screw holes on the processor fan with the screw holes on the system board and the palm-rest and keyboard assembly. 2. Connect the processor-fan cable to the system board. 3. Replace the two screws (M2x4) that secure the processor fan to the system board and the palm-rest and
  • Dell G7 15 7500 | Service Manual - Page 39
    Steps 1. Remove the two screws (M2x4) that secure the graphics-card fan to the system board and the palm-rest and keyboard assembly. 2. Disconnect the graphics-card fan cable from the system board. 3. Lift the graphics-card fan off the palm-rest and keyboard assembly. Installing the graphics-card
  • Dell G7 15 7500 | Service Manual - Page 40
    Steps 1. Align the screw holes on the graphics-card fan with the screw holes on the system board and the palm-rest and keyboard assembly. 2. Connect the graphics-card fan cable to the system board. 3. Replace the two screws (M2x4) that secure the graphics-card fan to the system board and the palm-
  • Dell G7 15 7500 | Service Manual - Page 41
    Steps 1. Place the power-adapter port into the slot on the palm-rest and keyboard assembly. 2. Route the power-adapter port through the routing guides on the heat sink. 3. Connect the power-adapter port cable to the system board. 4. Align the screw hole on the power-adapter bracket with the
  • Dell G7 15 7500 | Service Manual - Page 42
    -rest and keyboard assembly. 3. Disconnect the power-adapter port cable from the system board. 4. Remove the power-adapter port cable from the routing guides on the heat sink. 5. Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly. Power button with optional
  • Dell G7 15 7500 | Service Manual - Page 43
    About this task The following image indicates the location of the power button with optional fingerprint reader and provides a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the power button with optional fingerprint reader cable from the connector on the I/O
  • Dell G7 15 7500 | Service Manual - Page 44
    Steps 1. Align the screw holes on the optional finger-print reader with the screw holes on the palm-rest and keyboard assembly. 2. Replace the screw (M2x2.5) that secures the optional fingerprint reader to the palm-rest and keyboard assembly. NOTE: Apply sufficient torque when tightening the screw (
  • Dell G7 15 7500 | Service Manual - Page 45
    Light bar Removing the light bar Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image indicates the location of the light bar and provides a visual representation of the removal procedure.
  • Dell G7 15 7500 | Service Manual - Page 46
    Steps 1. Align the light bar with the slots on the palm-rest and keyboard assembly. 2. Connect the light-bar cable to the system board and close the latch to secure the cable. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer.
  • Dell G7 15 7500 | Service Manual - Page 47
    Steps 1. Open the latch and disconnect the fingerprint-reader cable from the I/O board. 2. Open the latch and disconnect the I/O cable from the I/O board. 3. Remove the two screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. 4. Lift the I/O board off the palm-rest and
  • Dell G7 15 7500 | Service Manual - Page 48
    Steps 1. Align the screw hole on the I/O board with the screw hole on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. 3. Connect the I/O-board cable to the I/O board and close the latch to secure the cable. 4.
  • Dell G7 15 7500 | Service Manual - Page 49
    Steps 1. Disconnect the power-adapter port cable from the system board and remove it from the routing guides on the heat sink. 2. In reverse sequential order (as indicated by the numbers on the heat sink), loosen the eight captive screws that secure the
  • Dell G7 15 7500 | Service Manual - Page 50
    heat sink), tighten the eight captive screws that secure the heat sink to the system board. 3. Route the power-adapter port cable through the routing guide on the heat sink and connect the power-adapter port cable to the system board. Next steps 1. Install the graphics-card fan. 2. Install the
  • Dell G7 15 7500 | Service Manual - Page 51
    G key Removing the G key Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear cover. 4. Remove the rear-cover bracket. 5. Remove the processor fan. 6. Remove the graphics-card fan. 7. Remove the heat sink. 8. Remove the power-
  • Dell G7 15 7500 | Service Manual - Page 52
    Installing the G key Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the G key and provides a visual representation of the installation procedure. Steps 1. Place
  • Dell G7 15 7500 | Service Manual - Page 53
    board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board
  • Dell G7 15 7500 | Service Manual - Page 54
    5. Keyboard-backlight cable 7. Speaker cable 9. G-key cable 6. Light-bar cable 8. Coin-cell battery cable The following images indicate the location of the system board and provide a visual representation of the removal procedure. Steps 1. Remove the two screws (M2x4) that secure the USB Type-C
  • Dell G7 15 7500 | Service Manual - Page 55
    of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to
  • Dell G7 15 7500 | Service Manual - Page 56
    Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 3. Connect the G-key cable to the system board and close the latch. 4. Connect the
  • Dell G7 15 7500 | Service Manual - Page 57
    and provides a visual representation of the removal procedure. Steps 1. Note the speaker-cable routing, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 2. Lift the speakers, along with the cables, off the palm-rest and keyboard assembly. Removing
  • Dell G7 15 7500 | Service Manual - Page 58
    and rubber grommets, place the speakers on the slots on the palm-rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. Next steps 1. Install the system board. 2. Install the light bar. 3. Install the graphics-card fan. 4. Install
  • Dell G7 15 7500 | Service Manual - Page 59
    2. Remove the base cover. 3. Remove the battery. 4. Remove the rear cover. 5. Remove the rear-cover bracket. 6. Remove the wireless card. 7. Remove the M.2 2280 solid-state drive or M.2 2230 solid-state drive. 8. Remove the memory modules. 9. Remove the processor fan. 10. Remove the graphics-card
  • Dell G7 15 7500 | Service Manual - Page 60
    Steps 1. Slide and insert the touchpad into the slot on the palm-rest and keyboard assembly. NOTE: Slide the touchpad under the clips so that it is seated firmly in place. 2. Align the screw holes on the touchpad with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws
  • Dell G7 15 7500 | Service Manual - Page 61
    8. Install the rear cover. 9. Install the battery. 10. Install the base cover. 11. Follow the procedure in After working inside your computer. Keyboard Removing the keyboard Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery.
  • Dell G7 15 7500 | Service Manual - Page 62
    Steps 1. Remove the 41 screws (M1.2x2.5) that secure the keyboard bracket to the palm-rest and keyboard assembly. 2. Lift the keyboard bracket and keyboard off the palm-rest and keyboard assembly. Folding the keyboard cable About this task The following image provides a visual representation of
  • Dell G7 15 7500 | Service Manual - Page 63
    Steps 1. Place the keyboard on a flat and clean surface. 2. Using the alignment lines on keyboard bracket and keyboard cable, fold the keyboard cable as shown in the images. NOTE: Ensure that the QR code on the keyboard cable is facing up before connecting it to the system board. 3. Install the
  • Dell G7 15 7500 | Service Manual - Page 64
    Steps 1. Fold the keyboard cable. 2. Align the screw holes on the keyboard and keyboard bracket with the screw holes on the palm-rest and keyboard assembly. 3. Replace the 41 screws (M1.2x2.5) that secure the keyboard bracket to the palm-rest and keyboard assembly. Next steps 1. Install the touchpad
  • Dell G7 15 7500 | Service Manual - Page 65
    Palmrest Removing the palmrest Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the coin-cell battery. 5. Remove the rear cover. 6. Remove the rear-cover bracket. 7. Remove the display assembly. 8. Remove the
  • Dell G7 15 7500 | Service Manual - Page 66
    Installing the palmrest Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the palmrest and provides a visual representation of the installation procedure. Steps Place the palmrest
  • Dell G7 15 7500 | Service Manual - Page 67
    20. Follow the procedure in After working inside your computer. Removing and installing components 67
  • Dell G7 15 7500 | Service Manual - Page 68
    Virtual Button driver In the Device Manager, check if the Intel Virtual Button driver is installed. Install the driver updates from www.dell.com/support. Wireless and Bluetooth drivers In the Device Manager, check if the network card driver is installed. Install the driver updates from www.dell.com
  • Dell G7 15 7500 | Service Manual - Page 69
    4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information
  • Dell G7 15 7500 | Service Manual - Page 70
    the Asset Tag of the computer. Displays the manufacture date of the computer. Displays the ownership date of the computer. Displays the express service code of the computer. Displays the ownership tag of the computer. Displays whether the signed firmware update is enabled. Default: Enabled BATTERY
  • Dell G7 15 7500 | Service Manual - Page 71
    Table 3. System setup options (continued) Overview Minimum Clock Speed Displays the minimum processor clock speed. Current Clock Speed Displays the current processor clock speed. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification
  • Dell G7 15 7500 | Service Manual - Page 72
    PK is selected. Table 5. System setup options-Integrated Devices menu Integrated Devices Date/Time Date Time Thunderbolt Adapter Configuration Enable Thunderbolt Technology Support Sets the computer date in MM/DD/YYYY format. Changes to the date take effect immediately. Sets the computer time in
  • Dell G7 15 7500 | Service Manual - Page 73
    Advanced Battery Charge Configuration from the beginning of the day to a specified work period. Advanced Battery Charged maximizes battery health while still supporting heavy use during the work day. Default: OFF Peak Shift Enables the computer to run on battery during peak power usage hours
  • Dell G7 15 7500 | Service Manual - Page 74
    Management Sets cooling fan and processor heat management to adjust system performance, noise, and temperature. By default, Optimized is selected. USB Wake Support Wake on Dell USB-C Dock Enables connecting a Dell USB-C Dock to wake the computer from Standby. Default: ON Block Sleep Blocks the
  • Dell G7 15 7500 | Service Manual - Page 75
    next reboot. Default: OFF Absolute Absolute Enables, disables or permanently disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software. By default, Enable Absolute is selected. UEFI Boot Path Security UEFI Boot Path Security Controls whether the
  • Dell G7 15 7500 | Service Manual - Page 76
    an administrator password is set. Default: OFF Master Password Lockout Enable Master Password Lockout Enables or disables the master password support. Default: OFF Table 12. System setup options-Update Recovery menu Update Recovery UEFI Capsule Firmware Updates Enable UEFI Capsule Firmware
  • Dell G7 15 7500 | Service Manual - Page 77
    operating system Recovery tool. By default, 2 is selected. Table 13. System setup options-System Management menu System Management Service Tag Asset Tag AC Behavior Wake on AC Displays the Service Tag of the computer. Creates a system Asset Tag that can be used by an IT administrator to uniquely
  • Dell G7 15 7500 | Service Manual - Page 78
    -Test) load time. By default, 0 seconds is selected. MAC Address Pass-Through MAC Address Pass-Through Replaces the external NIC MAC address (in a supported dock or dongle) with the selected MAC address from the computer. By default, System Unique MAC Address is selected. Sign of Life Early Logo
  • Dell G7 15 7500 | Service Manual - Page 79
    VT-d is an Intel method that provides virtualization for memory map I/O. Default: ON Table 17. System setup options-Performance menu Performance Multi-Core Support Active Cores Changes the number of CPU cores available to the operating system. The default value is set to the maximum number of
  • Dell G7 15 7500 | Service Manual - Page 80
    Table 18. System setup options-System Logs menu (continued) System Logs By default, Keep is selected. Power Event Log Clear POWER Event Log Select keep or clear Power events. By default, Keep is selected. System and setup password Table 19. System and setup password Password type System
  • Dell G7 15 7500 | Service Manual - Page 81
    Turn on your computer. Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation
  • Dell G7 15 7500 | Service Manual - Page 82
    that indicate if problems were encountered during Problem description TPM detection failure Unrecoverable SPI flash failure i-Fuse failure EC internal failure Processor failure System board: BIOS or ROM (Read-Only Memory) failure No memory or RAM (Random-Access Memory) detected 82 Troubleshooting
  • Dell G7 15 7500 | Service Manual - Page 83
    diagnostics accuracy of system board embedded controller (EC) failures. M-BIST must be manually initiated before POST and can also run on a dead system . 2. White x8. Repair instruction Indicates a problem with the system board. Indicates a problem with the system board. Troubleshooting 83
  • Dell G7 15 7500 | Service Manual - Page 84
    the issue. NOTE: The battery status LED will not illuminate if there is no failure present with the system board. If further troubleshooting is required, proceed with the applicable Guided Resolution for No Power/No POST, etc. Display panel power rail built-in self-test (L-BIST) About this task Next
  • Dell G7 15 7500 | Service Manual - Page 85
    different types of BIST. Table 22. BIST outcome M-BIST Off No fault detected with system board. Solid amber Table 22. BIST outcome Indicates a problem with the system board. L-BIST Off No fault detected with system board. LED error code of [2,8] blinks Amber x2, then pause, then blinks
  • Dell G7 15 7500 | Service Manual - Page 86
    BIOS update file. 9. Double-click the BIOS update file icon and follow the instructions on the screen. Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows
  • Dell G7 15 7500 | Service Manual - Page 87
    been powered off and the battery has been disconnected from the system board. The following procedure provides the instructions on how to release the flea power: Steps 1. Turn off your computer. 2. Remove the base flea power. 4. Install the base cover. 5. Turn on your computer. Troubleshooting 87
  • Dell G7 15 7500 | Service Manual - Page 88
    Self-help resources Information about Dell products and services Resource location www.dell.com My Dell Tips Contact Support Online help for operating system Troubleshooting information, user manuals, set up instructions, product specifications, technical help blogs, drivers, software updates
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
Dell G7 15 7500
Service Manual
Regulatory Model: P100F
Regulatory Type: P100F001
June 2020
Rev. A00